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Embassy Suites by Hilton Cleveland - Beachwood

Cleveland, OH, US (CLE)

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Based on 518 reviews
Embassy Suites by Hilton - Beachwood features 216 spacious two-room suites, all overlooking a beautiful four-story tropical garden atrium.
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Embassy Suites by Hilton Cleveland - Beachwood
3775 Park East Drive, Beachwood, OH US 44122

The Embassy Suites by Hilton Cleveland - Beachwood hotel offers a complimentary shuttle service within a 5 mile radius and is centrally located. If you're visiting us for business or pleasure, then our hotel is in a fantastic location close to a large number of local corporations, universities, shopping and many other local attractions such as:* Progressive Insurance* Rockwell Automation* Parker Hannifin* Philips Medical* Aurora Farms Premium Outlets* Beachwood Place Mall* Legacy Village* Cleveland Clinic* University Hospitals* Corporate College* John Carroll University* Maltz Museum of Jewish Heritage* Swagelok* Eaton Corporation* BASF* Intuit* Nestle* Developers Diversified* Arrow Electronics* Cap Gemini* Macso/Kraftmaid* SiemensThe Embassy Suites Cleveland - Beachwood hotel in Ohio is located just off I-271 at exit 29 and many of the area's best shopping and corporate headquarters are within easy reach. You'll find it easy to get to a whole host of Cleveland attractions from our hotel, like:* Quicken Loans Arena - home of the Cleveland Cavaliers* Progressive Field - home of the Cleveland Indians* Cleveland Browns Stadium* Cleveland Museum of Art* Rock and Roll Hall of Fame* Great Lakes Science Center* Cleveland's Theater District* Pro Football Hall of Fame* The FlatsOur Embassy Suites Cleveland - Beachwood hotel is well equipped for all your business requirements, offering facilities like:* Our complimentary 24/7 EmbassyLink? Business Center* Audio/visual equipment rental* Express mail* Meeting rooms* High-Speed Internet Access* Photocopying service

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 518 reviews
from Beachwood, Ohio
Submitted on 23-05-2016
At the reception desk is a woman named Brianna. I have been traveling for 40 years on business, and this is the most considerate, helpful receptionist that I have ever met. Our family was attending an event at John Carroll University, and we had four rooms reserved. One of the reservations was originally booked as a king room, but our daughter brought her two girls, and needed to change this to a Double, but the hotel was sold out. Brianna contacted several guests to identify one who would s... Read more
Submitted on 24-05-2016
I had to stay for 2 weeks in Ohio for business purposes and this hotel suited my needs pretty well. It's very spacious,inside with lots of sitting and working areas, There is a good bar and a restaurant that only offers only a few meals on the menu. Every day from 17.00 - 19.00 it's happy hour which means that they serve drinks and snacks fro free. This is very appreciated, because this enables a very social atmosphere and it's easy to meet aother people. The room was big, but not very nice. The... Read more
from London, Canada
Submitted on 24-05-2016
I stayed here on a business trip. The staff was friendly and accommodating, the evening reception was good and the breakfast was amazing. I also enjoyed the location as it is tucked back in a quieter but close to various restaurants and shopping.
from jefferson, United States
Submitted on 24-05-2016
The suites are clean, the staff is very helpful, the beds are fluffy, we love the complementary breakfast and we felt welcome staying there. Also loved the pool. Everytime we stay at the Embassy Suites we have a good time. We feel that we get a good value for the money spent. We look forward to returning to the Embassy Suites sometime in the near future.
from Hillsboro, ohio
Submitted on 25-05-2016
We have been staying at this hotel for years since we have had 3 children attend college in the Cleveland area. We loved the prior, jungle décor with the stream and turtle thing happening in the lobby but equally enjoy the newer modern décor. This is an easy hotel for us. With many children, it has been more then accommodating, reception in the evening has always been a favorite and the breakfast is great!
from myrtle beach
Submitted on 03-06-2016
We checked in last Friday for a Family Reunion, after driving from out of state. The Reunion folks all had baskets waiting for them, but the guy at the desk didn't tell me about it. The Room, in the 240s, was nice and spacious, and the Climate Control was Good. It was nice that they had a list of "Green" "Yellow" and "Red" times when breakfast was more or less crowded. Of course, those who read the notice simply went to breakfast early. Nice Buffet, with an omelet line that was so long I didn't... Read more
from Aurora, Canada
Submitted on 04-06-2016
We stayed two nights and had a great time. The rooms were clean and large. The beds comfortable and cozy. The food was good and the reception was lovely. All the staff were helpful and accommodating. Thanks for a great stay
from Chicago, Illinois
Submitted on 05-06-2016
Staff were friendly and helpful. Hotel was very clean . Breakfast buffet was good. My kids enjoyed the pool. I will be staying in the Embassy Suite whenever possible. I loved this place and my kids didn't want to leave
from Detroit, Michigan
Submitted on 06-06-2016
Wonderful stay. The suite was very clean and quiet. The food in the Parkside grill was delicious. Easy to find. I was surprised with an upgrade. This is the place to stay. Staff were very helpful and friendly
from Cleveland, Ohio
Submitted on 06-06-2016
The location and service were great. Check in was smooth. Premium room offered free snacks and drinks. Awesome breakfast! Reception time is nice, but the traffic is slow. More than one server is necessary.
from tucson, United States
Submitted on 14-06-2016
I've stayed at other Embassy Suites and they were very nice. This property is Very old and run down. The breakfast was very crowded and they were short staffed. Food wasn't replaced and when they say they have pancakes and they don't it doesn't help a child looking forward to it.
from Tonsberg, Norway
Submitted on 15-06-2016
First, the hotel seems old and run down. The decor in the rooms is absolutely horrid, in shades of snot-yellow, brown, beige and ... more brown. There is also a lack of upkeep some places, for example, the ice machine at the 3rd floor doesn't work, and the freezer in the in-room fridge is screaming for a deicing. That said, the rooms are huge - the bed in my room was gigantic, and I like that. Also the AC is quiet and works well. There are two tvs, a microwave, a fridge and coffee machine. Wif... Read more
from Columbus, Ohio
Submitted on 17-06-2016
I arrived on Saturday afternoon. My room was ready when I arrived at 3:00. There is a large lobby area like other Embassy Suites that I've stayed. The front desk clerk acknowleded me as a Hilton Honors member The room was a suite entering into the living area. The bedroom was in a separate space. The room does come equipped with a refrigerator. It was neat and clean. Sunday morning I ate at the free breakfast buffet. I had a made to order omlette. The line was long which I expected. The... Read more
Submitted on 18-06-2016
We usually prefer embassy suite hotels when traveling we have 3 teenagers and they are great family hotels really like that this embassy suites allows pets as most do not. Booked a 2 queen suite for our trip cross country when we arrived they had given up our room. All they had left were 1 king bed suites we had been driving 11 hours all the pet friendly hotels in the are were booked so had two take two king bedroom suites making our family sleep in separate rooms and on the pull out couch w... Read more
from DUBLIN, United States
Submitted on 18-06-2016
Great facility and service. Our only complaints were that the room furnishings (sofa and chair) were dated and not very comfortable. The made to order breakfast was very good, but the buffet portion was bland in comparison.
from Dayton, United States
Submitted on 25-06-2016
One of the best hotels i have stayed in. Clean rooms, helpful staff, and beautiful hotel. Only negative is the evening reception. They only offer bottom shelf liquor and beer, chips as snacks. Currently working on fitness room which was a disappointment but not a deal breaker.
from Birmingham, Michigan
Submitted on 26-06-2016
Lobby ambiance is nice as well as the updated rooms but the hot tub by the pool has scum rings that can be scrapped off with fingers ( so lack of cleaning is obvious) and moldy bathrooms with no fan, resulting in bubbling ceiling and rust. Party goers in the banquet rooms on the first floor can be heard in guest rooms until 1,2 am and the atrium makes it worse. For the room pricing, it was disappointing that their is no noise control. At 7 am, overflowing trash bins from the night before are out... Read more
from Pittsburgh, Pennsylvania
Submitted on 26-06-2016
When i arrived, I was told that there are only Smoking suites available and was put in one of them. It was awful - it stank, it was not very clean, everything looked extremely outdated - it was just terrible!!! And I immediately left!
Submitted on 30-06-2016
I stay here on business a few times a year. Rooms are always clean and nice. Great breakfast in the morning. Staff is always wonderful especially the night shift I think Jerry. The only problem is the food in the restaurant. Menu is lame and expect to always wait an hour from the time you sit to the time you get your food. They are in no rush best to order if you must stay in the hotel. If you can walk about a half mile than go to Piada Italian Street Food or for steak than you must try Hyde Pa... Read more
from West Palm Beach, Florida
Submitted on 02-07-2016
We booked an accessible room with a roll in shower about 3 months in advance of our arrival, and when we arrived, we were told the room wasn't available. They could give us another type of accessible room, and move us after the first night stay. We took the room, and it was ok. They did offer to give us the room we had booked the second night, but, we decided to stay in the original room, and I requested a shower mat, which they did provide. The breakfasts were not up to par. Bagels were... Read more
from Syracuse, New York, United States
Submitted on 04-07-2016
This is not a hotel if you're expecting a good nights rest . The architect for this hotel should be barred from developing any other hotels . The hotel is a five story building with an atrium in the center going up all five stories . He axes a perfect echo chamber . You can hear the bar traffic from the third floor. When we checked in , the hotel was blaring music throughout the lobby and the exterior of the building . He told the music would stop at 9 o'clock , and was playing for no particula... Read more
from Wilmette
Submitted on 08-07-2016
Lobby lovely and clean. Hallways and room not clean.Mattress was horrible. Not enough staff. Housekeeping was too late in the day. We had to ask for toilet paper. Asked for drinking glasses and item never was replenished.
from Newnan, Georgia
Submitted on 09-07-2016
We are not from the Ohio vicinity, so safety and security were a priority in choosing a place to stnay. EMBASSY SUITES DEFINITELY MET THAT CRITERIA. Located in a upscale neighborhood. Ithe was worth the extra charge to get the upgraded premium suite that included a walk in shower not a tub shower or handicapped shower. This is especially appreciated by us senior citizens who are more conscious about falling. The staff was very friendly and the facility was very clean. A negative would be the... Read more
from Boothwyn, Pennsylvania
Submitted on 10-07-2016
We chose this hotel for our family reunion based on: Free parking Free wifi Free hot breakfast (made to order) Free happy hour Indoor Pool Large lobby for gathering Restaurant on site These amenities are tough to find in hotels near big cities. And for the nightly room rate - it is a GREAT deal. As others have noted, this hotel does a great deal of business conventions and large family reunions (we booked 40 rooms!). Noisy - probably true, but during the weekends in June, that's what you will ... Read more
from Fremont, Ohio
Submitted on 11-07-2016
Even after pre-check-in it was a horror story. Although the Assistant Manager worked at making it right the stay definitely started out on the wrong foot. We did not get our originally assigned room at first and the room we were assigned to still had feces and toilet paper in the toilet. Finally, thanks to the Assistant Manager, received the room we made arrangements for.
from Dallas, United States
Submitted on 12-07-2016
I enjoy Embassy Suites - the extra room and the commentary breakfast and Happy Hour. The one in Beechwood, which I visit 1-2 times/year, is old, badly need a refurbishing and has an interior designed by an illogical idiot. They always seem to have large boisterous family reunions every time I visit at weekends! This one is my least favorite Embassy Suites (I have visited several). Despite all of this, it is an Embassy Suites, and I enjoyed my visit, and will return.
from Flossmoor, United States
Submitted on 12-07-2016
I needed a place for my four young kids, my wife and i to stay on our way home from the east coast. This hotel was right off the expressway. It was impressively decorated, well- maintained, and the staff were very friendly. I was apprehensive when on our way to our room, we went past a ballroom with loud music. We did not hear it in our room. We did enjoy the stay and would love to come back.
from Cleveland, Ohio
Submitted on 13-07-2016
Stay at this hotel was worth the money. Staff was great and food was awesome. I would recommend this hotel to anyone. I was there for my family reunion and we all loved it, we definitely will be back.
Submitted on 13-07-2016
My husband and I booked a romantic weekend package. Although wee were unable to proceed with our intended plans, the room was immaculate, the chocolate-dipped strawberries were DELICIOUS. The service providers were kind and efficient.
from Columbus, Ohio
Submitted on 15-07-2016
Very clean, enjoy it every time I stay, staff is wonderful, rooms are well taken care of. Very clean and peaceful. Tried the restaurant and the food is pretty good. I really enjoy my stay here and it is pretty convenient near the highway but you don't hear any noise.
from Cincinnati
Submitted on 17-07-2016
We stayed here prior to appointments at Cleveland Clinic. This was an excellent property for our family of three. Loved the premium King 2 room suite, cocktail reception (free) and free breakfast! Great price, close to the clinic and beautiful hotel. We ate at the restaurant, too and had great food and service. Very accommodating to our small child.
from Boardman, Ohio
Submitted on 18-07-2016
Very disappointed with this hotel. Paid for a premium suite and after checking in and getting to my room I realized this wasn't the premium suite. I proceeded to tell the gentleman at the front desk and he told me that there were no more of the "premium" rooms available. I'm not quite sure why this would be when I reserved far in advance and paid extra to have a better stay. I do not believe that this was right and also the fact that I wouldn't have found this out if I didn't question him. I do ... Read more
from Houston, United States
Submitted on 18-07-2016
I used this hotel for a recent business trip. The hotel is nicely located near the interstate highway, in a nice part of town with nearby access to the University Circle area and several choices of restaurants.
from Cleveland, Ohio
Submitted on 19-07-2016
My first stay at an Embassy Suites and it won't be my last. A great hotel with a very professional staff. Breakfast was outstanding, a great selection of food. The indoor swimming pool was very clean and in a great location. Dinner at the restaurant was outstanding with a large selection to choose from. I will defiantly stay here again!
Submitted on 20-07-2016
I give the Embassy Suites Beachwood a Four Star Rating.. From the time I arrived to the time I left on New Year's Day.. I had a beautiful time.. Breakfast made to my liking.. Cocktails every evening ..
from Richmobd
Submitted on 27-07-2016
Premium suites on fourth floor are the real value for large families. Breakfast and evening reception are very well done. The snacks at evening reception are minimal but the drinks were well poured. Don't miss this value.
from Cincinnati, Ohio
Submitted on 27-07-2016
Room wasn't ready as promised with online check in. Told it would be ready in 10 minutes and to wait in lobby. We patiently waited an hour only to find that the clerk who checked us in had left for the day and abandoned us. Reason for choosing this hotel was we have an ill child and had appointments at Cleveland clinic. Our reservation showed a Cleveland Clinic rate. We are also Honors members. The manager we complained to didn't seem to care and just handed us our keys.
from Raleigh, North Carolina
Submitted on 30-07-2016
Be cautious when using online check-in at this hotel. I chose a non-smoking room on the third floor online, the arrived to a smoking room on the first. They gave away my room because they were overbooked.
from Longmeadow, Massachusetts
Submitted on 31-07-2016
the basics of staying in the hotel are all there. actually, the room was comfortable, and fortunately had good sound proofing. this hotel has a huge open atrium, so sound during the day can be loud, but one does not hear it in the room. staff were friendly, helpful. however, getting the right number of towels (even with a note to the maid) and not having them throw away items still in use was a puzzlement. they have no "green" system to reuse towels or bathroom soaps, for example. a small ... Read more
from Peoria, Arizona
Submitted on 31-07-2016
Bathroom smelled like urine and room was it clean or vacuumed all week. Question whether I had clean sheets. Trash cans still had items from last guest in it. The staff was friendly. Resturant messed up the order two nites in a row. The reception is minimal.
from Longmeadow, United States
Submitted on 31-07-2016
Nicely located hotel, near highways, restaurants and shopping. Housekeeping couldn't keep the number of towels we needed straight (replacing 3 with 2) and sometimes neglected to wash the glasses. They also left empty paper cups and then threw out my Starbucks coffee.
from Brandon, Florida
Submitted on 01-08-2016
Hotel is not the nicest embassy suites I I I have stayed at other embassy suites before and this does not compare. Very old and in need of renovation. It's nicer than a travel lodge but I've stayed at Courtyards that are nicer.
Submitted on 02-08-2016
The embassy is currently going through parking lot construction but they are very up front and work to communicate with guests to eliminate most of the inconvenience. The worst part is the smell from the road resurfacing. Strong scent of gasoline at the entrance to the lobby. Room was older but clean. Found a red make-up stain on the top comforter (and I don't wear make-up) but I didn't notice it until the following morning. We got back to the room after a birthday dinner around 9:30 and dec... Read more
from High Point, NC, United States
Submitted on 04-08-2016
My family and I stayed at the Embassy Suites (Beechwood) and enjoyed the experience. The hotel was a nice facility, the staff was professional. All in all it was a great trip. I totally recommend this hotel to travelers who will be staying in the Cleveland, OH area.
from Aurora, Colorado
Submitted on 05-08-2016
The hotel is gorgeous, just very understaffed. They need to increase housekeeping staff to keep the rooms and lobby clean. The housekeepers I ran into while trying to find towels and was cloths were extremely busy and trying to keep up. I'm sure that's why they rushed and forgot things while preparing the rooms.
from NY, NY
Submitted on 07-08-2016
Stayed one night in business. The room is pretty standard embassy suites style. Was clean enough. There was music playing in the parking lot which was where the bedroom windows faced. The music was from the hotel - why would you play music loud enough to disturb your own guests? Called front desk to ask them to reduce the volume -took a while for anyone to even answer but they said they'd be turing it off soon (which they did) At the bar every white wine I tried to order was out. When I later o... Read more
from Nashville, United States
Submitted on 11-08-2016
Embassy Suites was an excellent host for our 70th Family Reunion in Cleveland, Ohio. The staff members did an outstanding job to make sure that our family had a pleasant weekend. The accommodations, food, hospitality room, wedding venue, and Sunday morning service were all fantastic.
from amherst, ny
Submitted on 15-08-2016
We booked for two nights using HH points as a diamond member. The entire stay was full of minor annoyances. Our pre-checked in room wasn't ready after check in time so they found another room for us after a bit. The maid service failed to make our bed, replace facial tissue, empty ice bucket, replace towels and coffee service. At the busy evening cocktail event, only 1 bartender, 30 people in line. At the cooked for you breakfast the cook was mostly not there. Management needs to address a gener... Read more
from Laurelville, Ohio
Submitted on 17-08-2016
The hotel is nice but with so many banquet rooms there is always one or more going on. The people that are attending banquets take over everything (including, pools, night receptions, and breakfast/omelet station) even if they aren't actually staying in the hotel overnight. There is never enough staff on hand to handle these crowds
from Boston, Massachusetts
Submitted on 27-08-2016
Embassy suites Beechwood is exactly what you would expect for a comped business trip. Nice enough suites with plenty of room. The hotel is well appointed. I'd skip the restaurant next time. In fact I did after the first and last meal I had at it. Maybe the buffet would have been a better choice. My meal wasn't horrible but it certainly wasn't good. However, the breakfast every morning was quite good. I would happily stay here again if I find myself under the same circumstances. It is not very ... Read more
from Evanston
Submitted on 27-08-2016
Having stayed at many Beachwood hotels, ES was a good value, quality accomodations friendly staff and pleasant common area. The pool and exersize room and pool are generous size. Breakfast is free as is recption
from Clanton, Alabama
Submitted on 03-09-2016
TV in bedroom would flicker in and out. Asked maintenance for it to be fixed and was not fixed. Shower didn't work but was fixed. Rooms did not seem very clean. Front desk staff was very nice and friendly. It's a shame room was not a good experience.
from Beachwood, United States
Submitted on 06-09-2016
I recently stayed at Embassy Suites Beachwood and found it quite nice and comfortable. My suite made me feel at home and the nearby restaurants, shopping, and complimentary parking, made my stay all the better. The home is in close proximity to the central city (Cleveland), which makes it all the better.
from Kitchener, Canada
Submitted on 07-09-2016
This hotel is lovely. The evening reception is fantastic and the complimentary breakfast is amazing. Staff was very friendly and helpful. Rooms are spacious and laid out well. Will definitely stay here again.
from Cleveland, United States
Submitted on 09-09-2016
Front desk did not have knowledge regarding membership benefits, Hot tub was dirty and scummy, sticky breakfast room floor, old and used hotel, needs renovation. Would not pay extra for hot made to order breakfast. Avoid this hotel.
from Shelby Township, Michigan
Submitted on 10-09-2016
Water dripping from the ceiling in the bathroom, smelt of mildew/mold. We told the front desk and they said they were sorry, and they'd fix it for the next guest...well what about us?! Nothing, we were offered nothing. The entire room was just gross!
from Bloomington, Indiana
Submitted on 12-09-2016
This was one of the better Embassy Suites we have stayed at. It is very new and clean. The public spaces are laid out very well. We enjoyed the managers reception, and we also liked the restaurant -- good food. The room was spacious and clean. We will return here if we are in the area. There are many hotels at this spot in Ohio and we have stayed in a few of them, but I would definitely recommend this one!
from Waterloo, Canada
Submitted on 12-09-2016
I again recently stayed at the Embassy Suites Beachwood and found it as comfortable as I remembered. My suite made me feel at home. The property is very close and easy to get to/from the highway. There are many nearby restaurants, shopping sites. The hotel has has complimentary parking making your stay even better. The complimentary breakfast bar is great and I especially recommend you choose the omelet bar as a great start to your day.
from Carnegie, Pennsylvania
Submitted on 13-09-2016
Embassy Suites have lowered the standards. Breakfast was cold except for the fresh made omelets. The furniture was well worn,trays of dishes left in the vending area for days. Kids running around the hotel. Their parents were getting drunk and screaming. No hotel staff monitoring them.
Submitted on 15-09-2016
I was there for one night for a conference. It was one of the most nicest hotels that I ever been in for a conference. Very good breakfast (fresh omelette made by your request) with a lot of choices. The room was very big and clean! I recommend this hotel very much!
from Milton, Canada
Submitted on 16-09-2016
We've stayed here before and always return. The location of this Embassy Suites is convenient, as it is located right off the 271, with quick access to 480, as well as 77 and a short drive from I-90. The last time we were here, the lobby was being totally renovated and the results are lovely. A boisterous family reunion being held in the ballroom had spilled over into the lobby, but with the layout of the suite, we didn't hear any of the celebration in our bedroom. The Wi-Fi wouldn't work fo... Read more
Submitted on 23-09-2016
Clean rooms and very friendly staff. The resturant was great-no need to eat anywhere else. Front desk was alway helpful and friendly. Breakfast was great (shout out to Brittney and Marvin) and every cocktail hour was great as well. Hope to come back again soon.
from Cleveland Ohio
Submitted on 24-09-2016
This place is everything I expected and more I love how courteous the staff was about house faces the place was nice clean beautiful atmosphere the hotel is oh my God I can't describe it in words but you will love it too hopefully you get a chance to experience this
Submitted on 26-09-2016
We did a weekend trip to the Cleveland area to meet up with friends. I chose this location since it was near where our friends lived. Hotel has all the features one would expect from Embassy Suites. Comfortable place with larger suite types of rooms ideal for families or when extra space required. Check-in started on the slower side. Hotel was busy and only one person to check guests in. Finally a second desk opened up. The person who helped us was very friendly. That being said, he seemed t... Read more
from Montreal ,Canada
Submitted on 01-10-2016
I have stayed several times over the years and this is the third time I had to complain about the shower curtain musty smell. The clerk promised me that he would replace the curtain but nothing was done. This is the last time for me at the Embassy, really gross!
from VT
Submitted on 13-10-2016
Not bad as far as Embassy Suites go. Kind and helpful staff with good response, however my bathroom was full of several types of hair which was not mine including, short, long and "personal" hair. I had to disinfect my bathroom prior to using it. Bed was comfortable but pillows were lacking. Be cautious not to attain a room near the hotel entrance as the music played is all night and very loud making it difficult to rest. Overall not a bad Embassy, but could use some improvements.
Submitted on 16-10-2016
Many children running the halls in the AM and through the day. Terrible food smell from breakfast throughout the property. Suites need additional attention i.e. carpet cleaning, upgrade some furniture, wipe down furniture tables The staff although was superb and helpful.
from Hollywood, Florida
Submitted on 17-10-2016
I have stayed at this hotel in the past. This trip was quite a disappointment. Room started out not very clean, trash in corners of the floor. Housekeeping did a poor job the next morning, plus did not close the entry door completely leaving our personal items exposed--anyone could have walked in. Breakfast deal is good; however, this was mediocre. Egg, etc stand was fine, but buffet items lacking--especially fruit. Not refilled, and when asked, fruit was canned, not fresh. I like Embassy Suites... Read more
from Cleveland, Ohio
Submitted on 17-10-2016
Reserved two bed room suite on my credit card in advance. Went for staycation with my two little grand children. During check in time, was told, two bedroom not available. At check out, Paid full bill, got receipt and next day, found extra charge on my credit card. Have been writing to take those charges off my card. Frustrated. Its an expensive hotel, has to have better service. People go for good time, not to get frustration.
from Burbank, California
Submitted on 23-10-2016
travelling here frequently, always happy with the quality of my stay. Restaurant o.k. for a quick dinner, bar for a couple drinks - and don't forget their happy hour. There's also a couple nice restaurants close by at Eton mall )Fish restaurant, burger place, Brazil BBQ, everything you might be looking for.
from Edmonton
Submitted on 29-10-2016
We were at this Hotel for three days in October Second week. First impression;Very cordial front office staff.We were in a rush to meet our family members at another location after check in.After a day flying from Western Canada, The manager had our room key in hand and volunteered to put our stuff in the room,We proceded to our Family dinner place straight away bypassing the reception formalities. It may not be much,but the attitude and service of the front desk manager was much appreciated, ... Read more
from Bedford, Ohio
Submitted on 31-10-2016
I was very upset because I didn't know the company changed their policy on Monday that they didn't take cash & I wasn't informed that until the day I arrived than I left 2 put the money on the card came back& card was declining because the receptionist didn't give me the current amount for the final cost of room.I was quoted 1 thing over phone when I got there it was a different price.
from Mississuaga
Submitted on 31-10-2016
Hotel is showing its age and is in need of some updating. Cleanliness in some areas was lacking and walls or bed arrangement in rooms not ideal as you can hear the person in the next room snoring away.
from Highland, Indiana
Submitted on 14-11-2016
This hotel must be older because it shows in the room I had. In particular, the bathroom was worn and the knob for the tub was broken. The carpets need to be replaced. The street noise could be heard easily from my room. The suite itself was a nice size except for the bathroom. As is the case, with other Embassy Suites I have stayed at the bathroom is small. Similar to a different Hilton I have stayed at in the area, the room had a musty smell. The common areas smell fine so perhaps not a... Read more
from Beachwood, United States
Submitted on 15-11-2016
First, there was a $10.00 per day extra charge for a premium room, which was to include 24 hours snacks and drinks, when it sounds to good to be true it was always empty for snacks! Rooms were not clean, shower dirty and floor dirty and sticky, elevators were filthy, breakfast was cold, old food. Staff was not very friendly Not a usual experience for Embassy suites.
from Louisville, Kentucky
Submitted on 15-11-2016
We enjoyed the spaciousness of the suite. We appreciated a safe in the closet, two tv's, comfortable bed, kitchenette, and all the suite offered. I especially loved the extra sink in the bedroom which made it very comfortable for a couple to have separate sink areas. This was an extremely well thought out room accommodation and would recommend it highly. It is not luxurious, but it has everything anyone could want.
from Pittsburgh, Pennsylvania
Submitted on 24-11-2016
Recently stayed at the Embassy Suites for a weekend. It was our second time to the property and while we enjoyed our stay, the room was in need of an upkeep. Staff was courteous upon check in and we had no problem with our stay. The rooms were spacious and quiet at night. Room was on par with other Embassy Suites in terms of size and layout . Bed was comfortable. Room did need some upkeep. Some scuff marks were visible on the walls, and bathroom, while clean, looked like it had seen some... Read more
from Cincinnati, Ohio
Submitted on 27-11-2016
Very good stay and pretty well staffed for a holiday visit The hotel was vey clean and quiet to be at full capacity. The service and kindliness form the staff and security was very good. I thought the breakfast bar was really good but could have been better staffed.
from Cle
Submitted on 28-11-2016
The overall stay was pretty decent. The people who worked there seemed pleasant. Our room wasn't as clean as we would have liked it to be, it made me feel like they just made our room "look" clean instead of actuallly cleaning it. One of our beds were half made. Breakfast was decent. They didn't have enough towels. And the pool water wasn't as clean either.
from Cleveland, Ohio
Submitted on 01-12-2016
Business trip to Cleveland ohio room was satisfactory evening reception should have something like fresh veggies or fruit not everyone can eat cheese or processed snacks like chips & crackers need to check to see if appliances work in the rooms coffee pot did not work very disappointing n a premier suite I thought