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Hilton Garden Inn Winston - Salem Hanes Mall

Piedmont, NC, US (GSO)

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Based on 424 reviews
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Hilton Garden Inn Winston - Salem Hanes Mall
1325 Creekshire Way, Winston-Salem, NC US 27103

Our Winston Salem, NC hotel is just minutes from restaurants, area attractions, landmarks and the largest mall in the southeast, Hanes Mall. Major nearby corporations near the Hilton Garden Inn Winston-Salem, North Carolina hotel are Sara Lee, Krispy Kreme Headquarters, R J Reynolds American, Hanes brand and Forsyth Medical Center. Also, the Wake Forest University is less than ten minutes away.The Hilton Garden Inn hotel in Winston Salem features 112 rooms with over 2,500 square feet of flexible banquet and meeting space. Each guestroom is equipped with 32" LCD TV's with HD programming, a spacious work area, complimentary wired and wireless high-speed Internet, voicemail and data port. For your convenience while you are staying at the Hilton Garden Inn hotel in Winston Salem, NC, each room includes a microwave, refrigerator and coffee maker. Iron, ironing board and hair dryer are also standard in each room.The Hilton Garden Inn hotel in Winston Salem, North Carolina has a complimentary business center which is accessible 24-hours a day. The Great American Grill® restaurant serves breakfast and dinner, and is open from 6:00am to 10:00pm daily. A heated indoor pool is available, as well as a 24-hour fitness center.***** Everything. Right where you need it.® *****

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 424 reviews
from Raleigh, North Carolina
Submitted on 17-05-2016
I loved staying at this Hilton Garden Inn because of the friendliness and helpfulness of staff. However, the best thing about this hotel is getting up to an excellent breakfast. Guests are able to choose from the hotel's breakfast menu. The food is then prepared to order and served at your table. I love the beds and the comforters in the rooms. The room that we stayed in was clean and comfortable.
from Apex, North Carolina
Submitted on 19-05-2016
Staff was very accommodating. I voiced some personal concerns and they were extremely understanding and made sure I was comfortable. Before leaving, I booked my reservation for my next trip to the area.
Submitted on 20-05-2016
Besides the excellent quality of this hotel, it's location is superb, guest can reach any important spot in Winston-Salem. We were there for our son graduation and have no regrets for our hotel selection.
from Williamsburg, Massachusetts
Submitted on 21-05-2016
Very clean and comfy! Really worked for us... Upscale enough while still down home. Would definitely recommend! Had a great comfortable sleep here. We're here for a Frisbee tournament and this place was just perfect
from Winston-Salem, North Carolina
Submitted on 22-05-2016
This hotel is an attractive, welcomed addition to Winston-Salem, but is not prepared for disabled persons with mobility issues, such as my elderly, frail parents. When we checked in, we found that the bed was too high off the ground for them to climb into or out of. The hotel staff was indifferent, not helpful, and solution-bereft. They had nothing on hand - not even a stool - that could help us. All rooms had the same height beds. We quickly learned this was our problem to deal with. On o... Read more
from Kissimmee, Florida
Submitted on 22-05-2016
My wife and I and another couple spent several days at the Hilton Garden Inn in Winston-Salem, North Carolina. The hotel is very nice and very clean. The desk personnel are delightful and very attentive to our needs. Our room was cleaned each day by a very pleasant lady. In fact found out that it was her birthday during conversation with her. Breakfast in the morning is very good. You can order freshly cooked eggs with sausage, bacon. I had a wonderful sausage and bacon omelette. They also hav... Read more
from Greenville, United States
Submitted on 24-05-2016
Nice quiet clean room, firm bed. Very nice breakfast. Polite helpful staff. Would happily stay here again. Location is convenient and offers many good dining and shopping options and easy access to city and interstates.
from Chapel Hill, United States
Submitted on 04-06-2016
This hotel was great. No surprises, my son enjoyed the 24 hour firness center. However, the TV should have more channels. But not a dealbreaker on how great the experience was. Perfect distance from the concert we were attending in Winston-Salem. Would stay here again.
from St. Pete Beach, Florida
Submitted on 05-06-2016
We stayed here a couple days after Christmas for a 3 night stay. Our daughter worked for a Hilton hotel in another city, so she was able to book using her employee discount. We checked in late (2am) and asked the night person if there was anything he needed from us for the discount. We provided what he requested and went to our room. We received a call at about 8 or 9 am from a person claiming to be the manager demanding (not an exaggeration!!) that we bring down paperwork for the employee disco... Read more
from Durham, NC
Submitted on 10-06-2016
Had to change rooms due to hair on sheets. New room had clean sheets but the carpet was frayed at threshold and pieced together. The night mgr was apologetic and promptly assigned me a new room and delivered the new key cards to me.
from Louisville, Kentucky
Submitted on 20-06-2016
We usually stay at Hilton's when we travel, but this was the first time at a Hilton Garden Inn. If you are like us, it was a pleasant surprise to find it more upscale and business oriented with a little bar and lounge, and better food quality for breakfast in their little restaurant! They were just as professional as any other Hilton, but I felt it catered to grownups, not family. That is certainly not a put down for any Hilton, but it's nice to be away from the noise of children,though I am sur... Read more
from Sarasota, Florida
Submitted on 21-06-2016
In my experience, typical positive reception. No "Diamond" parking up front but parking isn't like some other Hiltons. Some HGI/Hilton properties, if you are Diamond, will give you points and included breakfast. This location does not, $8.95, for full breakfast, not a big deal at all and if you have a preference, Panera Bread is like a block away. Clean room, fridge/micro. I do like the dedicated business center., plus for me (some direct Hilton(s) don;t have.?) Overall, good.
from New York City, New York
Submitted on 26-06-2016
If you want THE BEST place to stay in Winston Salem, the Hilton Garden Inn is where you want to stay. Fantastic property with an indoor swimming pool and hot tub, full-service restaurant with excellent food and numerous locations off property nearby the hotel. If shopping is crucial, The Hanes Mall is very close to the property! Easy freeway access to any location within the Piedmont Triad - Winston-Salem, Greensboro, High Point, Charlotte, and even Raleigh North Carolina
from Monroeville, PA, United States
Submitted on 28-06-2016
Gym was small with basic equipment. Nothing life-changing. The breakfast is worth it since the chef will cook to order. Rooms were clean and it felt like home. Everyone was so friendly and kind. Overall it was a pleasant stay and like most hilton garden inns the lobby area was very inviting.
from Winston Salem, United States
Submitted on 28-06-2016
great hotel, clean, fresh, bright, roomy, great tv, staff, pool, hot tub, laundry, all great. I would definitely stay here again. Breakfast is top notch, lounge is welcoming and great to hang out an do work, nice relaxing place to stay.
from Raleigh NC
Submitted on 30-06-2016
I stayed on the 5th floor midweek. The room was clean and quiet. It has a fridge and keurig coffee maker. There is no tub just a shower. The bed was very comfortable. There is a breakfast for a small fee. Plenty of parking and more than enough places to eat nearby.
from Kannapolis, North Carolina
Submitted on 01-07-2016
It was a great trip overall but the receptionist the next day at checkout wasn't very friendly at all. I really enjoyed myself and I will stay again, it was very quite, it was clean and I had everything I needed in the room
Submitted on 03-07-2016
Loved the stay at this hotel. We were there for 5 days while we looked for a new home. We want to move up here from fl. the hotel has everything you need. The hotel is close to everything including home improvement stores.
from Beverly, West Virginia
Submitted on 04-07-2016
We were very please with parking, courtesy of the staff, updated interior, cleanliness of the lobby, elevator, hall floors, pool area, exercise room, and room. The mattress was very comfortable, bedding was fresh and up to date look. Like the cabinet with microwave, fridge, and coffee maker.
from Xenia, United States
Submitted on 05-07-2016
Very relaxing stay. Will come back. So quiet we slept through a major thunderstorm! Very clean and efficient. Staff was extremely friendly and professional. Excellent location to shopping and I-40. We loved it.
from United States
Submitted on 06-07-2016
Very Clean, quiet . Only one night but if it is needed I will comeback. Breakfast was very good. I love pillows and covers, clean and not heavy. Employees were cordial and nice. Overall a pleasant stay.Thanks.
from franklinville,nc
Submitted on 07-07-2016
Friendly staff. Quiet. Would recommend and would stay sgain. Kinda off the beaten path and secluded but made it quite peaceful. Wish there had been an exhaust fan in bathroom though. It made it humid.
from Cumming, Georgia
Submitted on 08-07-2016
Having been a former resident of Winston Salem, I had watched the hotel being built so I knew it was fairly new. My room was very clean and smelled so good! The hotel was convenient to the hospital and restaurants and I will be happy to stay there again when I return!
from Canton, Ohio
Submitted on 09-07-2016
On our way to the beach we stopped at the Hilton Garden Inn and it was an excellent stay. Beds were very comfortable, room was very clean, and the staff was VERY helpful. Hotel is in a very nice location with a few restaurants in walking distant and stores just a mile down the road. We will stay again.
Submitted on 12-07-2016
This was a wonderfully clean hotel in a great location. We had a fantastic trip. Everyone was kind and helpful at the hotel. The bed was very comfortable with fresh new linens. The room was spacious and the common areas were elegant and comfortable.
from Melville, United States
Submitted on 13-07-2016
I found that a light breakfast, as opposed to the full buffet, was not available without the intervention of the desk manager, who was very helpful. The hotel is about a mile from I 40 and convenience shopping and some restaurants are nearby.
from Hampton, Virginia
Submitted on 14-07-2016
Excellent, staff was nice, rooms excellent, bed sooooo comfortable, one of the best I have slept in, I recommend this to my family and the hotel lived up to my recommendation. I would stay there every time!
from Hayesville, United States
Submitted on 20-07-2016
This hotel is clean, quiet, good location, and fair price. The staff is excellent. We will stay at this hotel in the future. Away form interstate and main road so it is a quiet location, yet not so far away from main road and shopping as to be inconvienient.
from Greenville, NC
Submitted on 20-07-2016
Hilton Garden Inns are one of my preferred brands because of their consistent quality and good value. This hotel is a great example. I use it as an overnight stop to other destinations and meets the standards I expect from Hilton Garden Inns. The location has easy interstate access, but is far enough away that there is no traffic noise. It is close to restaurants and shopping.
from Charlotte, North Carolina
Submitted on 21-07-2016
There is no safety or security in this hotel. The housekeeping staff enters rooms that have the do not disturb sign posted on the outside of the door. Avoid staying here! Otherwise, our stay was as one would normally expect at a Garden Inn. However, the value of safety and security at a hotel CANNOT be underscored!
from Holly Springs, United States
Submitted on 24-07-2016
This hotel's location is very good. You are not far from shopping areas or the highway. The indoor pool is a plus. Wish the breakfast was complimentary. The staff is very friendly and make certain that you are comfortable.
from Oneonta, United States
Submitted on 28-07-2016
This hotel sparkles with cleanliness and friendliness. It is conveniently located, easy to get to from the highway, and easy to get in and out of. Parking is a breeze. Our room was both sophisticated and comfy. Many stores and restaurants are nearby, and regional attractions easy to get to. In a word: perfect!
from Lilburn, Georgia
Submitted on 28-07-2016
It was great to take advantage of my Hilton Honors and Employee rate to stay at this clean, well-staffed hotel. Enjoyed a wonderful breakfast buffet on Sunday morning and left feeling satisfied. Thanks for a nice stay, HGI!
from Bowie, Maryland
Submitted on 01-08-2016
I stayed overnight when my car broke down on the way to Atlanta. The staff was great and accommodating and the room was clean and comfortable. The breakfast was a little overpriced. I could have just Uber to Waffle House and had a better breakfast experience.
from Greensboro, North Carolina
Submitted on 03-08-2016
EVERYTHING about our experience was without complaint! Worth every penny! Our stay was comfortable and quiet, minimal noise in the hallways and water temperature was fantastic, utilized the whirlpool in our room and everything worked perfectly!
Submitted on 07-08-2016
My husband and I stayed here July 9, 2016. We were on the 5th floor it was so hot. The ac would stay on for 10 minutes and cut off for 30. We could not sleep and my husband actually went to our vehicle and slept in the parking lot. I got two hours sleep. When we told the front desk they said oh wow. No discount no nothing. Never have I paid 150.00 a night to have my husband sleep in the car. It was an awful experience and I will never stay at another Hilton again. We had to be in the ... Read more
from Battle Creek, Michigan
Submitted on 14-08-2016
AMAZING HOTEL FOR AN AMAZING PRICE. This facility is VERY clean, updated and the beds/mattresses are excellent. Would recommend this hotel to everyone. We will be returning!!! I do wish there was a continental breakfast included in cost of stay.
from Winston-Salem, United States
Submitted on 15-08-2016
The experience was nice. All staff members were very friendly and accommodating. Unfortunately, internet access was quite slow. Overall, I would recommend this location for both business and personal travel.
from Winston Salem NC, United States
Submitted on 29-08-2016
Very professional and helpful staff Clean big rooms with amenities (frig, microwave, kuerig, etc.) Nice big lobby, bar, restaurant area Good location, close to many restaurants and stores, as well as the highways
from Ottawa, Canada
Submitted on 02-09-2016
The room and facilities in general were nice and clean. The staff was attentive and I had a great experience overall. There are several restaurants in the plaza where the hotel is and a lot more within a short drive as well. A Target across the street is a nice stop for snacks and drinks for the room as well. Overall, it's what I expect from a Hilton Garden Inn
from Dunkirk, Maryland
Submitted on 03-09-2016
The area was nice the hotel was more than expected it was clean and inviting. We will definitely stay again when we visit the area as the price and the breakfast exceeded our expectations. We recommend this place to anyone passing through.
from Richmond, Virginia
Submitted on 04-09-2016
We were only there one night but it was a very nice stay. It's quite and compfy. The staff was welcoming and the location is great - right at the intersection of I40 and 421. I would definitely stay there again!
from Rochester, New York
Submitted on 08-09-2016
We drove through this area to avoid bad weather. It is in a great location. There is a close Walmart, shopping centers, and many restaurants. Not to mention a Starbucks down the road The service was good. The rooms are pretty average, clean, but nothing special.The pool was not very clean and the hot tub was extremely loud- it was so loud that it scared our son who was in the pool! They have a little fitness center and free breakfast I believe (we had to be on the road early so we did not experi... Read more
Submitted on 11-09-2016
Definitely met our expectations for a Hilton Garden Inn. Clean and courteous. We just stopped over for a night while traveling but it was convenient and nice. The pool wasn't overly warm like most hotel pools and my son enjoyed his time in it. As someone else mentioned the hot tub is EXTREMELY loud. Someone turned it on while we were in the pool and for obvious reasons quickly switched it off. However, overall a great visit and when in the area again we will return.
Submitted on 12-09-2016
Stopped over night while traveling. Checked in late. The hotel seemed pleasant enough but when we got to the room there was an overpowering smell of urine coming from the bathroom. I was too tired to complain and didn't see any visible evidence. Worst part was in the morning when the cleaning crew kept knocking on the door and woke us. They wanted in to clean the room. We said check out isn't until noon and she said they had to have the rooms cleaned by a certain time....really. Waiting u... Read more
from Norfolk, Virginia
Submitted on 13-09-2016
The staff was extremely courteous and helpful. I received a quiet clean room and it was very modern and clean. I had dinner and breakfast at the hotel and the restaurant staff was also very friendly. Had a delightful experience and would recommend to anyone in need of a quiet nights rest.
from Chicago, Illinois
Submitted on 16-09-2016
on Friday 9/9/16, my wife and I had dinner at the hotel. Our server was excellent. She should be complimented! The food was also prepared very well. In all, we both enjoyed our time at your establishment.
from Pittsburgh, United States
Submitted on 26-09-2016
Excellent service and rooms. You can't beat the comfortable beds. Staff is friendly and helpful. Great omelettes for breakfast. Location is amongst restaurants within walking distance. Shopping mall nearby for things you may have forgotten.
Submitted on 28-09-2016
Be forewarned if you book this property your room is not guaranteed to check-in at 3pm. Apparently they can send you an email sayinig your room may or may not be available to check in until 7pm and a 3pm check-in is no guarantee. I stayed her for soccer tournmament 9/17 and arrived at hotel at 430pm. I was told by Manager Tomkea Jackson that the room I had was not ready and that there was a NCAA tournmaent and they had let those customers have a late check out at 5pm while charging them anoth... Read more
from Jacksonville, North Carolina
Submitted on 29-09-2016
Staff was rude and condescending. Bathrooms werent extreme but not to my standard of clean. Pool was cold and jacuzzi broke twice. One guy forgot what room he was in and his key opened a different room.
Submitted on 01-10-2016
Stayed here for a business trip during mid week. Hotel is very nice. Clean and comfortable. No complaints. Continental breakfast was free, but if you want full breakfast it will cost about 9 dollars. But it's worth it. I would stay again.
from Hunt Valley, Maryland
Submitted on 12-10-2016
Really nice stay at the Hilton Garden Inn Hanes Mall. Wonderful friendly courteous staff and overall hospitality with this Hilton property. The room was perfect - great bed for sleeping, comfortable. The bathroom was pristinely clean - and although the location of the hotel is in a bit congested area - the overall experience was pleasant.
from Vienna, West Virginia
Submitted on 19-10-2016
This hotel is in an excellent location and it had offer d a good stay in the past. This time the experience was not as welcoming starting with the front desk. I am a diamond member and I stay at Hiltons at least once a month. I felt very disappointed in this stay. I truly hope management takes a better look at this hotel.
from Winston-Salem, United States
Submitted on 24-10-2016
Very nice accomodations, excellent breakfast and bar. Sitting area very nice to fellowship with family and/or friencs. Only one thing for imprvement...a sign should be displayed on the road to indicate the hotel is in the rear. Past the hotel two times before realizing where it was located.
from Atlanta, Georgia
Submitted on 28-10-2016
Had to get a last minute reservation and landed here at this Hilton Garden. Great little hotel. Close to all kinds of restaurants, shopping etc. nothing fancy, but very clean, tidy. Breakfast was excellent. Staff were very nice and helpful. If you're in Winston salem, it's a great place to stay.
from St Joseph, il
Submitted on 28-10-2016
this is my second time staying here and overall it is clean, friendly, and great beds however tv was poor quality and remote and Internet didn't work half the time. Excellent showers with plenty of hot water.
from charlotte
Submitted on 30-10-2016
Four of us visited this weekend and our stay could not have been better. The property is a beautiful venue, with wonderful staff. With a college homecoming weekend occurring, youth soccer games happening and a wedding reception occurring, the staff had many interactions to cope with, and from desk staff to food and beverage to house service staff, every employee was top notch. The tasteful lobby and morning breakfast service were terrific. Chris, at the desk. in particular, had an extraordinary ... Read more
from San Diego, California
Submitted on 09-11-2016
The staff was amazing went above & beyond at every turn. The upgraded room was very spacious however, the contractor should have finished his job. There were touches that they should have taken care of & you knew it was on them not the hotel.
from Charlotte, United States
Submitted on 16-11-2016
My family and I took an overnight trip from Charlotte to Winston-Salem for a family reunion. We stayed at the Hilton Garden Inn at Hanes Mall. The staff was courteous and efficient, and the rooms were clean and comfortable. We will definitely stay there again and recommend it.
from Southern Pines, North Carolina
Submitted on 17-11-2016
No bang for the buck, expensive breakfast that wasn't worth the money, go Down the street to bob's. Service was less than on par, Just stay downtown and have a good time closer to the city center if they don't offer any advantages
from Lexington
Submitted on 19-11-2016
My fiancé and I stayed here for a getaway weekend. The hotel staff was amazing and anything we needed was done in a very timely manner! We will definitely be staying here again! We loved every second!
from montana
Submitted on 23-11-2016
Clean and quiet environment. Staff very helpful. Lots of good restaurants within walking distance to hotel. Would stay again without a doubt. Nice indoor hot tub and pool. Mall across the street. Enjoy your Christmas shopping.
from Winston Salem, United States
Submitted on 23-11-2016
We normally stay at Choice Hotels, but we wanted to try a different brand. Boy, were we impressed! Clean rooms, very helpful staff and the breakfast was wonderful! Room was larger than most and the bed was comfortable.
from Pulaski, United States
Submitted on 24-11-2016
The front desk personnel were quite responsive and accommodating. The room was clean, quiet and quite comfortable. I was a little surprised that a complete breakfast wasn't available on my discounted AAA rate. I do not travel much anymore but it has been my experience that full breakfasts are industry standard in most chain hotels.
from Jacksonville, Florida
Submitted on 26-11-2016
Room is very clean, quiet, accommodating and comfortable. We checked in the Wednesday before Thanksgiving. Front desk workers are very courteous and happy to be there to serve. Housekeepers made the room look like we first got there upon our return each night. We didn't use all the extra services (pool, office, restaurant areas), but all appeared to be inviting. We have friends who live in town, and whenever we visit again - we will choose this hotel. VERY, very clean.
from Daytona Beach, Florida
Submitted on 27-11-2016
Staff at the desk and in housekeeping were very helpful. Nice room, quiet and peaceful. I would definitely recommend this hotel to anyone staying in the area over other hotels. The hotel is conveniently located near the mall and many different restaurants.