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Courtyard by Marriott Winston-Salem Hanes Mall

Winston-Salem, NC, US (INT)

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Based on 181 reviews
Room & Rates
Standard Room

Standard Room

1 King Bed or 1 Full Sofa Bed
312-sq-foot (29-sq-meter) room with city views

Entertainment - Free WiFi, 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

2 Full Beds
312-sq-foot (29-sq-meter) room with city views

Entertainment - Free WiFi, 32-inch LCD TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Courtyard by Marriott Winston-Salem Hanes Mall
1600 Westbrook Plaza Drive, Winston-Salem, NC US 27103

Make yourself at home in one of the 122 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and gift shops/newsstands.

Satisfy your appetite at the hotel's restaurant, which features a bar. Dining is also available at a coffee shop/caf. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Winston-Salem? This hotel has facilities measuring 1603 square feet (149 square meters), including meeting rooms. Free self parking is available onsite.


Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Business Center
  • Coffee Shop
  • Complimentary Coffee
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Fitness Facility
  • Free Local Calls
  • Gift Shop on Property
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Outdoor Pool
  • Outdoor Seasonal Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 181 reviews
from Denver, Colorado
Submitted on 11-04-2016
I spent two nights at the Courtyard last week. It was quiet!!! It was clean!!! The rooms are large enough and the beds are comfortable (with a choice of pillows!)!! .But, most important for me, the staff I dealt with from the phone call to make reservations to check-out were all amazingly helpful, friendly, and thoughtful. My only suggestion would be to have coffee, hot water, etc. available in the lobby or the Bistro area. True, there is coffee in the rooms, but our group was spr... Read more
from York, Pennsylvania
Submitted on 22-04-2016
I have stayed at the courtyard dozens of times over the past few years and I will continue that pattern. As a return guest they greet me by name, get my breakfast started when they see me coming, and do everything they can to assure my comfort and satisfaction. The hotel is clean, in a nice neighborhood and convenient to anything you may want to do in the area. I travel regularly for my job and I have never stayed anywhere that compares with the Courtyard in Winston-Salem!
from Van Buren, Missouri
Submitted on 22-04-2016
Stayed three nights on a business trip. Staff was great. Room was great and big and had a little balcony overlooking the pool. Room was clean. As was the hotel generally . Had breakfast in the lobby bistro it was fast and tasty. Had nine conferences some of which ended up being triple booked. Catering staff rolled with the punches and made us look like we (almost) knew what we were doing. I highly recommend this hotel
from Charlotte, North Carolina, United States
Submitted on 25-04-2016
I spent several nights there,the staff was very friendly, the bed was very comfortable, but i had a problem with no microwave in the room every room i have ever had i had one and if you made calls in or out you had to pay for it. i did have free wifi, but i also had a problem me having to pay for my own breakfast which is something else i have never had to do, but other than that i had a very good time i was celebrating my birthday. also could use a little more lighting.
from Charlotte, North Carolina
Submitted on 09-05-2016
This hotel was selected from an Express Deal on Priceline so I wasn't sure what I was booking until it was done. The hotel was very clean and comfortable. The rooms were very spacious and cozy. Although is was far from activities I needed to do, it was very close to great dining and the mall which is good for anyone looking for entertainment. I like how it was tucked away from the main road which eliminated the noise. The front desk ladies were very friendly and moved me promptly to a room with ... Read more
from Charlotte, North Carolina
Submitted on 28-05-2016
Quick and easy check-in, nice size bed and spacious room. Unfortunately there was a hair on the bathroom floor (see pic), sink outside headed into the shower which has good water pressure. I would stay here again
from spartanburg
Submitted on 10-06-2016
I recently changed my hotel preference to the Marriott brand for multiple reasons 1) Reward Program, 2) Marriott Credit Card benefits, 3) Courtyard Marriott properties. Immediately upon entering the property you can tell it is an older hotel. I checked in at the front desk with Shelby then went to my room and found it did not have the balcony which I had requested. I went back downstairs and ask Shelby to switch my room which she did immediately. I went to the new room found that it was small, ... Read more
from Huntsville, Alabama
Submitted on 14-06-2016
This is our 4th night and we have two more to go (Week long stay). Our room faced the front of the hotel and a business across the way and so no view but it was clean and quiet. The front desk staff, the housekeeping staff, and Bistro staff have been excellent in all ways! Teresa at the front desk has been so helpful and friendly. We read previous reviews and since we were going to be here a whole week, we wanted a microwave. We asked and they provided. No problem at all! My husband had to be... Read more
from Tampa, Florida
Submitted on 28-06-2016
This is the second time I've stayed here but won't stay again. It's close to my business destination but it's time to find a new spot to stay. The personnel are all friendly and efficient and the Bistro turns out very good food. The property, however, is in bad need of a facelift. The bathrooms are stanky, the carpeting and furnishings are outdated and the pool is in very poor shape and not maintained well.
from Charlotte, North Carolina
Submitted on 11-07-2016
I arrived here late at night and needed a room for the evening. Check-in process was speedy. The guy at the front desk was really polite and efficient. There was an issue with the first room I was given, but it was quickly corrected by the hotel staff. Hotel was clean, the rooms are spacious. This is your standard Courtyard (pool, gym, laundry, bistro). Very quiet. In a VERY awesome location. The hotel's kinda tucked away in a corner of a business Park so the view isn't all that great. Butttttt,... Read more
from North Carolina Coast, North Carolina
Submitted on 16-07-2016
Very nice property, excellent staff. We had a little issue with the air conditioner but they went out of their way to fix it. Ate at the Bistro a couple of times. Excellent food and even better service. Thank you. The only negative we encountered was the pool. It's in need of repair and it appears that maintenence of the pool is not a priority. Plaster flaking off and the hand rail was very loose. Other than the pool, great stay.
from Atlanta, Georgia
Submitted on 20-07-2016
The hotel is in a good location (convenient to interstate, shopping) but overall just feels a little outdated and has somewhat underwhelming amenities. The beds are comfortable and the room AC worked fine (though there isn't a wall unit to control it). The bathroom was fine but the shower head didn't reach anywhere near my head. Staff was nice as was the lobby, but I wouldn't say this is nearly as nice as most other Courtyards.
from Dallas, Texas
Submitted on 07-08-2016
This hotel is nestled off the main road and secluded but close to the mall and restaurants. Easy access from the highway and the hotel is very clean and the staff if very friendly and professional. Hotel has a Starbucks inside on the main floor.
Submitted on 31-08-2016
The staff is great and very service oriented at both the front desk and Bistro. The Bistro needs to have an overhaul of the menu, but that is probably out of the hands of the local people. Prices are too high for the quantity delivered. There is not a separate bar area, but the Bistro area doubles as a bar and restaurant. Separate is much better--as in the Anchorage Airport Courtyard.
Submitted on 09-09-2016
Nice location with comfortable feel. Convenient to main roadways. I??d like to send special recognition to the housekeeping staff that unlike many other locations actually accepted my do not disturb sign. Housekeeping simply left extra towel and etc. attached to my door (extremely kind gesture)
from Brisbane, Australia
Submitted on 17-09-2016
Loved this hotel, especially the pool area in the afternoon, people from all over the world seem to gather and the conversation is an easy flow, you can talk for hours about your trips and just life in general, was very social, entertaining and gained some local knowledge for a two day stay. From the pool you can then go to the bar where Nathaniel will be very welcoming and the conversations just continue. Its a very good feeling when you are staying in a hotel where people like to mix and the ... Read more
Submitted on 04-10-2016
Stayed at the courtyard for business. The hotel was very clean. It is located by the mall and there are plenty of things to do around there. The staff was very friendly. Paris the gentleman at the front desk was fantastic and made sure you had everything you needed.
Submitted on 09-10-2016
I came to this property for work and was extremely pleased. The location is close to everything, but secluded enough to avoid noise and easily get in and out of. No parking lot riff-raff. The hotel is clean and the beds, as with all Marriott properties, are beyond satisfactory. Secondly, Teresa the Front Office Manager was as hospitable as she could be. I work for the property group myself, and she was top notch at check-in. She provided me a smile, warm welcome, and offered all the essent... Read more
from Ancaster, Ontario, Canada
Submitted on 10-10-2016
My sister and I spent the night on our travels. I must say, I am very impressed. The hotel was very clean, the beds were quite comfortable and I cannot say enough about the staff. Upon check in, Paris met us with friendly enthusiasm and help us learn a little about the area. The Starbucks staff were pleasant, even before my morning coffee :) and the lady at check out was very personable with a good sense of humor. I would definitely recommend this hotel for anyone staying in the area (close to m... Read more
from Boston, Massachusetts
Submitted on 15-10-2016
Check in was friendly and efficient. Attractive courtyard style lobby. Assistant manager is terrific as our front desk staff. Room was clean yet had a musty odor. We were offered another room which had a similar unpleasant odor. It's humid in the south in September however the in room floor box unit AC ( rather than central AC) did not control the musty smell.
from Rockwood, Tennessee
Submitted on 15-10-2016
The room was good and beds were very comfortable. Paris was the gentleman at the front desk who greeted us when first arrived. He was helpful and cheerful and by far gave the best customer service we've ever had. He made our stay at Courtyard enjoyable and we will stay at Courtyard again when we return to Winston Salem.
Submitted on 24-10-2016
I have stayed at this property 4 times and each time I feel like I am at home and there is someone taking care of me .. away from my kid and husband for work for 7 days .. a good staff can make such a big difference!!
Submitted on 26-10-2016
I was helped at the front desk by Paris, and he was extremely friendly and welcoming. I ate at the in-house bistro twice, both times close to the closing time, but was still served with warmth and hospitality. My room was modern, spacious, and clean, and had all the amenities I needed.
from Flower Mound, Texas
Submitted on 05-11-2016
I chose this hotel because it was only 1/2 mile from the business that I was working at. The plus is that by being located at the Hanes Mall, it is close to many restaurants and shops. This hotel is recently renovated (as others were) and is in beautiful shape! The staff is fantastic...and I agree with others that Paris is great at what he does! Additionally, it is close to major highways with easy on/easy off access.
Submitted on 06-11-2016
The room was really nice, clean & facilities were great. BUT the staff was amazing. Amy stepped in to manage and was amazing with the staff and the guests with the perfect personal touch. Paris and the Bistro staff were all excellent and made it a homey experience.
from Charlotte, North Carolina
Submitted on 08-11-2016
This hotel was a let down. Saturday breakfast didn't start until 7am. No buffet or anything free---not even coffee or fruit. Could only order off the menu. Starbucks in the hotel is a joke. I asked for 3 different types of coffee and they couldn't fix any of them. Then said they could do a mocha however the machine was out of order so basically their options included light or dark roast coffee. I waited 15 minutes just for that to occur. The room was ok but no microwave. Comfortable bed and room... Read more
Submitted on 15-11-2016
Coming in Sunday Night, I know that when I see Jackie at the front desk, I will quickly get to my preferred room. My room has only a shower,because there are no anti-slip mats in the tubs, and the tubs do not have any anti-skid material making them very slippery. Recent changes in the location of the coffee has been a point of dissatisfaction: coffee (which because of the "Starbucks" cup that it is put in, is overpriced) refills are now charged for making expensive coffee even more so. E... Read more
from Arlington Heights, Illinois
Submitted on 18-11-2016
Work trip so the nights all blend together, but another great stay. Staff was helpful, rooms were quiet and property is easy to get to. Not super sexy surroundings, but if you are looking to stay near shopping/restaurants/the highway, this is it!
Submitted on 26-11-2016
We had a wonderful time at the courtyard by marriott. We liked that it was a off the main drag. The room was well appointed and the lobby had some great sitting areas. We received excellent service from Justin at the bistro. The hotel was really clean and quiet. Just minutes from downtown and convenient to shopping and dining.
Submitted on 26-11-2016
From check in, Theresa was very nice & informative and the early check in process was very simple. She was working on Thanksgiving and had nothing but a smile on her face every time I saw her. At check out, Paris was funny and very nice as well.
from Havelock, North Carolina
Submitted on 26-11-2016
This was our first stay at this location. Found the staff at check-in to be pleasant and helpful. Hotel appears to be well maintained and clean. Room was clean, but could use a little maintenance in the bathroom where the shower rod attaches to the wall. The room decor is pleasing. Tried the Bistro in the evening and again for breakfast - food was well prepared and tasted delicious.
from North Carolina Mountains, North Carolina
Submitted on 29-11-2016
We stay here as hotel of choice on our frequent visits to Winston Salem. In addition to very pleasant and comfortable rooms and Bistro breakfasts, the service and attention to detail from the staff are amazing! Paris went out of his way to welcome our family with grandchildren last weekend, and Joe is always greeting us at the front door! When we drive up, we feel like "we are home!"
from Dahlgren
Submitted on 29-11-2016
Everything was great and the Staff was exceptional. Very friendly and courteous. I would recommend staying there for sure. Paris went out of his way to greet everyone at breakfast and make sure all was well. He is a truely great guy.
from Somersworth, New Hampshire
Submitted on 02-12-2016
Been staying here a lot over past few months. The folks are really great and make sure things are right! Bridget especially takes great care of everyone on our team. She's always there and always checking to see that we're all set!