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Doubletree Hotel Rocky Mount

Raleigh-Durham, NC, US (RDU)

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Based on 910 reviews
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Doubletree Hotel Rocky Mount
651 N. Winstead Avenue, Rocky Mount, NC US 27804

The Doubletree Hotel is located close to many Rocky Mount attractions including:* Battle Park* Braswell Library* Dunn Center for Performing Arts* Garden Day Spa & Salon* Gateway Convention Center* Golden East Crossing Mall* Ford's Colony Golf Course* Imperial Center/Children's Museum/Cummins Planetarium* Jon Chelle's Spa & Salon* Northgreen Country Club Golf Course* Premiere Theater* Rocky Mount Sports Complex* Rocky Mount Historic Train Station* and many, many moreBusiness travelers to Rocky Mount, North Carolina will appreciate our complimentary Business Center equipped to ensure your productivity does not suffer while you?re away from the office. Our Rocky Mount hotel is in close proximity to offices, industrial parks and major companies including:* Babington Technologies* Barnhill Contracting Company* Boddie Noell* Cheesecake Factory* Consolidated Diesel* CW Williams* Draka Elevator* FAC* Honeywell Inc* Hospira* Keihin Carolina Systems* MBM* McLane Carolina* Nash Health Care Systems* New Standard Corporation* Pencell Plastics* QVC* RBC Bank* Sara Lee Bakeries* Universal Leaf* and many, many moreThe TEXAS Steakhouse & Saloon, located inside the Doubletree Hotel Rocky Mount, offers breakfast, lunch and dinner in both the restaurant and the well stocked "Saloon". With over 30 locations in NC, Virginia, and West Virginia, The TEXAS Steakhouse & Saloon is best known for their delicious Texas style steaks, chicken, and ribs. Room service is available. Let their professional steakologist introduce you to their authentic Texas style steaks.Features of our Rocky Mount Hotel Include:* $7 million dollar renovation in 2008, interior and exterior of the hotel* Hilton HHonors® Award Program with double dipping for points and miles* 24-Hour Market/Gift Shop* Laundry Facility* Business Center with complimentary services* Exercise room with Precor® equipment* Over 10,000 Sq. Ft. of flexible meeting space* Scenic pool area for business or social gatherings* An on-site and off-site Doubletree Professional Catering Staff that can provide great food and services for beautiful Rocky Mount weddings, receptions, team building exercises, corporate meetings, small group meetings, family reunions and themed banquets for up to 500 guests* Complimentary Wireless High-Speed Internet Access in all guest rooms, meeting spaces and public areas including the TEXAS Steakhouse & Saloon restaurant* Recreational facilities to include outdoor swimming pool and whirlpool* Complimentary ParkingThe Doubletree Hotel Rocky Mount Guest Rooms Features:* 159 King and Two Queen Bed Rooms* 2 Two-Room Executive Conference Suites* 5 Jr. Suites with King or two Queen beds with wet bar* All suites provide the Sweet Dreams® by Doubletree Sleep Experience* Each room includes* an executive work desk with deluxe ergonomic chair* virtual in-room printing services* MP3 clock radio* 37" Flat Screen TV (the largest of all Rocky Mount hotels!) with HBO®/cable* Pay-Per-View movies* music and games* two telephones* microwave, refrigerator and coffee maker with Wolfgang Puck® gourmet coffee* USA Today® paper delivered every weekday morning* Daily housekeeping service* Guest bathrooms have been dramatically redesigned to include Neutrogena bath and body products, upgraded lighting, new vanities with granite counters, and curved shower rodsWhether your next visit to Rocky Mount is for business or leisure travel, our team members welcome guests to experience the Doubletree difference with one of the leading guest reward programs in the Industry, the welcome of our legendary chocolate chip cookie, and a renewed, refreshed hotel environment.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 910 reviews
from New York, United States
Submitted on 09-05-2016
The staff was pleasant and the beds were very comfortable. However, we chose this hotel when the ad and reservation staff said it had a heated pool. We asked at check-in and were told again that it would be heated. So we and our kids were very disappointed to find that it was not heated at all. We were also disappointed when we realized that breakfast was not included. For the price, they could provide more.
from Cleveland, Tennessee
Submitted on 14-05-2016
The staff at DoubleTree Hilton Rocky Mt, NC are very friendly, professional, and helpful. I usually check in late at night, but my check in is quickly expedited, and I feel very safe. If I every have a question, the staff are quick to respond. I have been very pleased with each experience at DoubleTree Hilton Rocky Mt.
from Herndon, Virginia
Submitted on 16-05-2016
I was traveling to Virginia Beach to visit friends and family. The front desk staff was extremely friendly and helpful. The facility was clean ,as was my room. There are several nice restaurants nearby. They had a nice gym. And as always the cookie on arrival.
from Bethesda
Submitted on 22-05-2016
Exceptional front desk friendliness and service. Out check in clerk forgot to give us our breakfast coupons, but it was easily rectified the following morning. For our purposes, the accommodations were more than acceptable. The restaurant attached to the hotel was very convenient, although the wait for our food was excessive.
from Richmond, Virginia
Submitted on 25-05-2016
Staff is always very professional and extremely courteous. accommodations are nice and hotel is clean. Very close to several restaurants and baseball fields...whenever we are in Rocky Mount, NC we will stay at this hotel
from Randleman, North Carolina
Submitted on 01-06-2016
This is a great stopover when I am traveling for work. The hotel is clean, staff is friendly and accommodating, rooms are above average. There is a restaurant within the hotel lobby where you can eat most hours of the day and night.
from Belleview, Florida
Submitted on 02-06-2016
Everyone we encountered during our stay was very friendly! We absolutely love the Hilton Brand hotels. We arrived late after traveling during the day. Quick check-in with a gentleman who was very nice. Directed me to the on site restaurant that was due to close within 30 minutes. Walked in and was helped. Food was fast and lady had given us everything we could have needed, down the butter and bread! Following morning was easy to check out with another friendly staff member. Thank you Rocky Mount... Read more
from Waldorf, Maryland
Submitted on 05-06-2016
AC & Fridge very loud not able to sleep during our stay. Agents weren't welcoming upon arrival and during departure. Small town so I hope they address the front desk experience. Will give it another try when I come back.
from Lancaster, California
Submitted on 06-06-2016
The hotel is very close to the highway 64. Check in was very easy and friendly. Our room was quiet and comfortable. The beds slept well. Even with a wedding scheduled on Saturday, and several girls soccer teams staying on Friday and Saturday the hotel was accessible. We will return ~
from Charleston, South Carolina
Submitted on 06-06-2016
This was my second stay at the DoubleTree Rocky Mount and it was as good as the first. Of course there was the awesome cookies they greet you with but Angie and Antoine were awesome. The food at the restaurant was also good.
from Maple Glen, United States
Submitted on 08-06-2016
I traveled with my son for a soccer tournament from PA and stayed at this double tree in Rocky Mount for 3 days and 2 nights. We arrived to a very clean lobby and friendly service. They also give you these wonderful warm cookies. Unfortunately they failed to recognize my as a Hilton rewards member...oh well. The room we stayed in was part of a block of rooms for the kids staying with the team for 3 days. The room was fairly quiet but was clean. No freezer but there is a refrigerator. I hi... Read more
from Howell, New Jersey
Submitted on 10-06-2016
The place was your Doubletree standard. Not earth shattering but good. The rooms were ok. The staff was excellent. The best thing about the place is the warm chocolate chip cookie they give you when you check in.
from the villages
Submitted on 14-06-2016
We were on our way home,, saw the Doubletree and pulled right in,,,Just great,, don't hesitate to use this hotel,, you will not be disappointed,, the staff and accomodations just wonderful,, and the cookies were also great,,
from Rocky Mount, United States
Submitted on 15-06-2016
Outstanding customer care with the utmost professionalism and friendliness. The room was great and cooling was perfect...All the employees greeted you with a smile. I recommend this hotel over any other Hilton brand that I have visited in NC. It is a great location and easy access to 64 and I-95. The food at the restaurant was great and diamond members are treated like kings and queens...
from Raleigh, North Carolina
Submitted on 20-06-2016
Had a really awful experience at Texas steakhouse connected to the hotel but the hotel it self was nice. Would never eat there again but would certainly say at the hotel again. The health department need to pay them a visit.
from Greenville, South Carolina
Submitted on 24-06-2016
Quick overnight stop with my kids. Very friendly staff. Clean hotel. Comfortable room. A bit pricey for a few hours of sleep but was the only hotel available in the area that night. Staff let me get the kids each a drink on the house. It was late at night and we were exhausted.
from Charlotte, North Carolina
Submitted on 29-06-2016
This is a nice hotel. Room was clean and there was plenty of room. Pool was nice, although I did not swim it looked inviting and there was a family swimming. Rest. adjoined where you could buy a drink and take to the adjacent patio area. Didn't like the pillows and the AC was noisy and not consistent so it kept waking me up. Not my best nights sleep, but if I needed to stay in Rocky Mount again, I would consider staying here.
from Daytona Beach, Florida
Submitted on 29-06-2016
After a bad experience at our previous, regular stopover hotel, we researched other options. DoubleTree reviews were encouraging. We were encouraged by the fine desk staff. Jay welcomed us and helped us navigate through an issue we were having with the HH registration website with humor and patience. Nekeya was still at the desk at 6:30 am when I came down for coffee, and she greeted me by name. The room was large, clean, the bed was spotless and comfortable, the bathroom too. This is our new st... Read more
from Rocky Mount, United States
Submitted on 29-06-2016
I felt very welcomed when I entered the hotel. My roon was ready and inviting. Love the hot cookies. Internet services was great. Breakfast was very delicious! The kids loved the pool and the fitness room.
from Virginia Beach, Virginia
Submitted on 02-07-2016
We were on our way to Charleston, SC and Myrtle Beach to visit family , Rocky Mount was sort of mid way. We had stopped to eat at your Steak house one other time so it was a good fit for our trip We will be sure to stop again on future trips. Thanks for everything
from Columbia, United States
Submitted on 04-07-2016
We stayed at this Doubletree while returning home from the Outer Banks. We have stayed here in the past and always enjoyed the experience. The desk staff is the best! They always greet us cheerfully and offer assistance if needed. We were greeted as Hilton Diamond Members and provided with our benefits. We had dinner and breakfast at the restaurant attached to the hotel and were completely satisfied with both dining experiences. The room was perfect and the beds heavenly. I would highly... Read more
Submitted on 06-07-2016
I love this hotel. It is clean, comfortable and a home away from home. The staff is extremely accommodating and pay very close attention to details. The location is convenient to the highway and has easy access to shopping.
from Durham, North Carolina
Submitted on 06-07-2016
I would like to say thank you to the hotel staff and cleaning staff at Doubletree Rocky Mount. I stayed here for a 3 day baseball tournament and was treated with the utmost respect and friendliness I have ever had. The staff had smiles on their faces and were so friendly that it made me feel extremely welcome while there. I left my kindle in my room after I checked out and figured I would never see it again. I called the front desk and they said they would see if they could find it. In othe... Read more
from Boston, United States
Submitted on 07-07-2016
Great value, right off the highway and shopping area. Texas Steakhouse - hotel restaurant, very good. All staff very friendly. Downside, you need a car to get to shopping areas unless you want to walk - 15 to 20 minutes.
from Brooklyn, New York
Submitted on 08-07-2016
Mr.JForbes was a wonderful front desk host. Smiling and offering cookies. Very clean room comfy bed. There is a frig, micro and coffee maker. The Texas Saloon food a 1 for health but 5 for fat foods. The pool is nice and clean.
from Palm beach gardens, United States
Submitted on 08-07-2016
There is a Tesla supercharger on site as well as charger for other electric cars. The hotel was clean and we were very satisfied with our stay. Cookies were great Check in was quick. No problems. We would stay again.
from Sarasota, Floorida
Submitted on 12-07-2016
Rocky my is a good stop,point for us driving north.i think this the nicest hotel in the area. Having the steak house attached is good for the tired travler. Ruth Chris it is not but stick to the burgers and you will be fine.
Submitted on 12-07-2016
Unplanned overnight stay in Rocky Mount turned out great thanks to Jay, the front desk host. He greeted us with a big warm smile and went out of his way to provide us with terrific service and some much needed basic supplies. The beds are super comfortable!
from Birmingham, Alabama
Submitted on 14-07-2016
This trip was outstanding in every way. The cleanliness of the rooms, to the friendliness of the staff, to the overall cost of the hotel room itself. Great stay overall and we would definitely recommend this hotel to anyone in the Rocky Mount area.
from NC
Submitted on 16-07-2016
This was not my first stay but it will be my last. The room was not cleaned as it should have been. The staff was not helpful. I was in need of a wheelchair and the staff was not helpful in assisting me with locating one.
from Rocky Mount, North Carolina
Submitted on 17-07-2016
This location is clean and convenient. It is quiet, even though it is close to the highway and across from UNC Nash Hospital. I never hear the ambulance siren. I have been saying at this location every 6 weeks since 2014.
from Oklahoma City, Oklahoma
Submitted on 18-07-2016
We stopped over night here and our room was clean and comfortable. We would stay here again. The warm cookies were a nice touch too. Wish we could have eaten at the attached restaurant, but we got in late and just wanted to go to sleep. The AC unit worked great even on a really hot day.
Submitted on 22-07-2016
The rooms are nicely appointed and very clean. I was right next to the elevator for an entire week and not once was I disturbed by noise. The beds are very comfortable as are the pillows. Plenty of space in the rooms. The only thing I would have wanted is some sort of breakfast offering.
Submitted on 23-07-2016
Wonderful Doubletree experience. Attentive staff, clean lobby, well appointed exercise room, rooms are spacious and clean. The attached Texas Steakhouse should be avoided AT ALL COSTS. We had dinner the first night, food was okay - not spectacular. Service was miserable. Our waitress was inattentive, 100 mile vacant stare, and lacked any modicum of personality. Seriously, she couldn't find any attribute that would closely resemble a competent wait staff. The only redeeming value in the ... Read more
from Naples, Florida
Submitted on 23-07-2016
Stayed here on our way to NY from Florida. Clean spacious room. Everyone was very friendly and accommodating. In usual fashion, Double Tree cookies......YUMMY!!! However, don't try the restaurant, breakfast will be disappointing. Pancakes under cooked, eggs unflavored, coffee weak, bacon mushy..... I'd stay here again, having breakfast elsewhere....
from Laurel, Maryland
Submitted on 24-07-2016
We stayed here as a stopover on a weekend visit to North Carolina. From check-in to check-out it could not have been a better experience. Easy and friendly staff at reception, good restaurant located next to lobby with 10% discount and free full Southern breakfast. Rooms were clean, well appointed, AC worked very well with almost no noise and room next to elevator was quiet. We were both pleased and will stay here again if we are in the Rocky Mount area.
Submitted on 26-07-2016
The pool was very refreshing after heat index of 110. The room was clean and comfortable. Air Conditioner performed well. The staff was very friendly. Every employee spoke to you whether you pass them in hall or just sitting in the lobby. I tried to eat at the restaurant on site for breakfast, but did not see any employees and was not greeted within 5 minutes. I left. This restaurant is an independent franchise so I did not include them in my rating.
from Bayside, New York
Submitted on 26-07-2016
Quiet, clean and spacious room, with nice outdoor pool for weary travelers. All the staff were very friendly and helpful, from check-in to help with questions and finding our room. The restaurant is just ok, service nice though food average, but convenient if you don't wish to go back out for meals.
Submitted on 29-07-2016
This hotel is clean, comfortable and very convenient to 95. We stopped for the night on our way back from Florida. The room was a good size with large screen TV. Bed was very comfortable. The only drawback is they do not serve breakfast but coffee is available in the lobby. There is a Cracker Barrel five minutes from hotel.
from Jacksonville, Florida
Submitted on 01-08-2016
Efficient, friendly and professional front desk. No issues with cleanliness of the room. I would stay at this property anytime I travel to this area for work or personal reasons. I enjoyed the restaurants that are in walking distance as well.
from Winchester, Kentucky
Submitted on 01-08-2016
Wonderful stay and would recommend this hotel to family and friends. Awesome location within minutes of everything. Great workout facility and pool also and very very clean hotel. Staff is wonderful and very polite
from Staten Island, New York
Submitted on 06-08-2016
We always make it a point to stay for the night each year on our way back from Florida to New York.The rooms are clean comfortable and a nice size.The staff from front deck to all that work there are very friendly always making it a point to say Hi and make you feel comfortable.I especially want to thank Guest service agent Ms.Johnson for making our stay a memorable one.The cookies upon arrival are a special treat for the whole family and the restaurant on premises is an added bonus.Our families... Read more
from New York
Submitted on 06-08-2016
Arrived on business and was greeted by friendly and professional staff. Also, with warm chocolate chip and walnut cookies. The room was very clean and comfortable. Had a great nights rest after traveling and working. Hotel was clean and quiet. I highly recommend the Double Tree!
from Fairfax, Virginia
Submitted on 10-08-2016
Booked this Double Tree for a quick stay to break up an eight hour drive to the beach. I am a loyal Hilton Honors member that may go outside the Hilton family (very rare for me) the next time I'm in this area. Check in was fairly fast considering how crowded the hotel was. Cookies are always appreciated but given the time of night I passed. Unless you get a parking spot right out front it will be a bit of a walk to get in a side door. They have exterior exits that are close to parking but y... Read more
from Emmaus, Pennsylvania
Submitted on 10-08-2016
The hotel was a little more expensive than the surrounding hotels but worth the extra money. Clean, comfortable room. Pool and hot tub were nicer then in the picture and the picture looked amazing. We happen to be at the pool when the local pool maintenance person was there. I let him know what a nice job he was doing. Restaurant on premises was good and great with kids.
from Canton, United Kingdom
Submitted on 12-08-2016
Great Job By All Staff from checking in explaining Hilton Honors program. Make sure all in group were taken care of concerning rooms and scheduling. Dinning at Hotel restaurant was good experience. Food was prepared and served timely. Breakfast menu was more than adequate and economical. Good experience
from Cocoa, Florida
Submitted on 17-08-2016
the hotel was convenient and with the restaurant "in house" even more convenient after a long day behind the wheel. Room was quiet and clean. A/C worked great. Cookies were so so but that wasn't at the top of my list of things that needed to be right in a hotel room
from Rocky Mount, North Carolina
Submitted on 31-08-2016
We used this hotel as a meeting place for a family reunion that took place off property. The hospitality rooms are maintained well and service was good on the evening. The banquet manager was a little basic and not overly friendly but the evening went odd well. The rooms are basic but clean and the front desk staff is extremely friendly and helpful.
Submitted on 01-09-2016
Mr. J. Forbes made us feel as though we were family. I stayed here for a full week with five of my associates and couldn't have been more pleased. Although the hotel was busy any special requests we had were accommodated. The hotel was a nice facility and J. Forbes and the rest of the team made it special.
Submitted on 03-09-2016
Hurricane made us stop here unexpectedly. Thankfully they had rooms available, and Angie was at the front desk. Ensured us the cookies were ready and to grab some and put all three of our families next to each other. Awesome work!
from Pittsburgh, Pennsylvania
Submitted on 08-09-2016
This is my least favorite of the major hotels in the Winstead area and I am at a complete loss as to why they are able to charge the room rates they do. The lobby is in desperate need of a makeover. The orange decor looks really old and is actually depressing. The rooms are pretty standard, but certainly not any better than nearby hotels that are less expensive. The reception desk staff is super pleasant and always very welcoming. And of course there are those warm chocolate chip cookies... The... Read more
from Hackensack, United States
Submitted on 08-09-2016
The staff is as warm and inviting as the chocolate chip cookies! We were greeted upon arrival and instantly made to feel at home. I would definitely stay at the Double Tree over and over again. It was well worth the trip and well within our budget.
from Bristow, Va, United States
Submitted on 09-09-2016
We have stayed several different times at the Double Tree in Rockymount, NC. Each stay has been great. The Staff is friendly and ready to help. The rooms are clean and well appointed. It is easy to find off of rt95. The Hilton Honors program makes reservations easy.
from Apple Creek, Ohio
Submitted on 11-09-2016
Hotel staff from front desk to housekeeper so friendly and helpful. Room very clean, pool was great, refreshing and small jacuzzi with waterfall very relaxing. We would definitely recommend this hotel!
from Rochester, New York
Submitted on 12-09-2016
We were traveling back home from Florida and needed a place to stay for the evening. The service was friendly and informative. The hotel was CLEAN, like really clean. The rooms, bathroom, lobby- all clean. They have fresh baked cookies at the front desk as well as water. Beds were really comfortable and the rooms were a little bigger than your traditional rooms. The only complaint was that the air conditioner was really loud- We could have turned it off but it was 90 out- so no go. Check out wa... Read more
from Durham, North Carolina
Submitted on 16-09-2016
I really enjoyed my stay at the Doubletree Hotel in Rocky Mount, NC. My group arrived later in the evening. Out check in experience went rather quickly. We were thankful for that because we were all exhausted. Their chocolate-nut cookies were Awesome.
from Charlotte, NC
Submitted on 15-09-2016
The room was comfortable. Beds especially. Only complaint is no shower caps in the bathroom and I found that out after I was ready to step into the shower. I also had difficulty with my keycards not working but this happens often in hotels it seems. The staff were nice and open to any questions and/or issues I had. The food that was presented during our meetings was fine. No meeting food ever gets a rave review from me but this was better than average. I would not hesitate to stay here if I we... Read more
from Euless, United States
Submitted on 16-09-2016
Very Friendly, staff went above and beyond to greet me, and answered every question with ease. Hotel was always clean. Entire staff seemed to enjoy their job, and went out of their way to provide excellent service.
Submitted on 18-09-2016
Really enjoyed my stay at the Doubletree. Room was nicely appointed and spacious. The staff was friendly and helpful, especially Nekeya who checked me in. Although it was a busy weekend with lots of people in town for the football game, she was great and she helped me get the suite I wanted. I will definitely be staying there again.
from Troy, New York
Submitted on 20-09-2016
What can I say that I haven't already. J. Forbes and Nekaya at the front desk should give seminars on customer service...they're exceptional. I was meeting 6 other couples and once they found out how great the Double was they drove the extra distance to come and meet me at the DT...everyone loved it. See you in 2 yrs!!!
from Winter Garden, Florida
Submitted on 21-09-2016
I won't spend much time on the actual accommodations themselves. Although, the hotel is clean and well appointed with microwave and fridge in the room. What I am wanting to point out is the overwhelmingly wonderful customer service of the staff. This is no surprise as Jacqueline, the sales manager, leads by true example. The reason I am writing is I had an issue that wasn't even the hotels fault yet Jacqueline rose up and tried with everything to help fix the issue. The staff showed true wil... Read more
from Courtland, United States
Submitted on 28-09-2016
While this hotel hotel is very nice, it was still a little expensive for one night stay in September, I think we paid $170 total. Also the in room food service was nice but they don't give you a discount like they do if you were to eat in restaurant. Staff was friendly and hotel was clean/room was spacious.
from Westwood, New Jersey
Submitted on 29-09-2016
First off, I've stayed at this hotel every November (with the exception of 2015) for the past four years, at least. Alway happy with the accommodations, etc. No complaints at all. This year, however, has been a horror. I tried to book on-line & found that there was no availability (clearly a group, or two, blocked off rooms which is fine). I called the hotel to confirm that they had no availability for 3 King rooms to accommodate 5 adults & one child. I dialed the LOCAL phone (252)937-6888... Read more
from Lambertville, United States
Submitted on 30-09-2016
This hotel is a great value. The hotel and room are very clean and the staff extremely friendly. It is conveniently located just of I-95. Lots of restaurant options nearby, including some within walking distance. Highly recommend.
from Washington,DC
Submitted on 03-10-2016
A word to the wise!!!! If you are going here under a group rate, please look at the cancel policy. We were to attend a high school reunion this past weekend. An emergency came up and we were unable to attend. I called and was told by Jackie in Group Sales, that I could cancel, but I would still be responsible for one night rate of $121. I told her I was a Hilton Honors member... so what!!! If I couldn't find someone to take over the room then tough luck. I phoned one of the organizers and told h... Read more
from Holmdel, New Jersey, United States
Submitted on 06-10-2016
Stayed here after I had to cancel a cruise due to a hurricane!! I can't say enough about this wonderful clean welcoming hotel!! The front desk personnel put me in such a better mood. The room was super clean and spacious. Beautiful place all around!!
from Charleston, South Carolina
Submitted on 11-10-2016
The staff was extremely friendly, and the overall experience was fantastic. We were evacuating because of Hurricane Matthew. We needed immediate accommodations and they went above and beyond to help. .
from garner, NC, United States
Submitted on 11-10-2016
Outstanding staff. they really took care of us. The entire weekend. Thank you all so much for helping make the wedding, even in a hurricane so awesome! Angie, Kim, Jay and Jackie thank you for your service!
from Salem, South Carolina
Submitted on 11-10-2016
This hotel is well located in the heart of the Rocky Mt. hotel district, directly off of I95. The staff is accommodating and helpful. There are so many hotels in this area that choosing one can be difficult and more a matter of who has an available room. It does have an attached restaurant which can be a plus.
from Fairview, North Carolina
Submitted on 15-10-2016
Hurricane Matthew greatly complicated a wedding week-end, but this awesome staff was more than accommodating! When the 2nd venue became flooded just hours before the scheduled ceremony, they quickly helped turn a ballroom into a lovely alternative location for the nuptials & dinner reception for close to 100 people!!! What customer service from Jay, Jackie, Kim, Angie & Jackie!!!
from Charlotte, North Carolina
Submitted on 16-10-2016
Very nice facility, gym is decent. Good and easy access to Texas Roadhouse restaurant. Many other restaurants at walking distance. Internet was also very good. I normally travel with my Amazon Fire stick, hooked up to the TV and boom.
Submitted on 24-10-2016
Our stay with this hotel began with arriving at 7:15 PM to find that our room was not ready! (Check in is at 3pm) They explained that because of hurricane victims staying there, they were later getting rooms ready, but i didn't get a room until 8:30pm! While i waited, i ate at the Texas steakhouse that is conveniently located in the hotel, but my food was not edible. The staff was friendly there though. Hotel staff was apologetic, but less than friendly. Wifi was spotty. Regular beds were... Read more
Submitted on 24-10-2016
We paid in advance for the rooms of our wedding party. Two of the guests had a room reserved for both Friday and Saturday night. When they did not show up Friday evening (because their plane was delayed) the hotel removed their room from the area of the wedding party. When they arrived Saturday, the hotel then had to assign them a new room on a completely different floor from the wedding party. I don't care if I show up 5 minutes before check out, if I have already paid for that room complet... Read more
from Rocky Mount, North Carolina
Submitted on 31-10-2016
Staff are happy and eger to please. My daughters engagement party was a success. Please let Jackie and armanda in service were very helpful. And Jacqueline in reservations gave a great deal for my guests
from New York City, New York
Submitted on 02-11-2016
Experience not like the past. Hotel appears to house homeless families. People loitering about the front and at night in the back. HVAC system in room had a musty, mildewed odor. I've used Doubletree for years and will continue to do so just not in Rocky Mount, NC.
from Durham, North Carolina
Submitted on 03-11-2016
I stayed here two weeks ago and contacted management regarding my problem after speaking to the front desk and to date have received no response. I contacted Hilton and was given a caged response- sorry for your issues, we will look into this problem. After checking into the hotel we went to our room and quickly changed to go to our event. While my son finished changing, I went to get the car. During that time my son said a random person entered the room using a hotel issued room key. The pers... Read more
from Concord,
Submitted on 04-11-2016
I was checked in promptly. Once in the room, I went down to the Texas Steakhouse. I was seated promptly, and waited and waited for someone to take my drink order. Several servers walked by me, but no one stopped to ask if I needed anything. I got up and counted seven occupied tables. I sat back down and was walked by a few more times. I finally got up and went elsewhere for dinner. Servers were gathered at a serving station talking and laughing, but none of them ever came by to wait on me. Unacc... Read more
from North Carolina Coast, North Carolina
Submitted on 08-11-2016
Staff was excellent and very understanding of children that were at the hotel for a baseball tournament. Room was clean and bed was great! Pool and hot tub were very clean and at great temperatures. Excellent place to stay!
from Henrico, United States
Submitted on 09-11-2016
The staff is friendly, and the food is good. The kids had fun in the heated pool. The cleaning crew did not clean under the beds. There were crumbles and trash. Also the person who had stayed in the room before us left clothing and food.
from nezperce, United States
Submitted on 09-11-2016
Pros: The staff was very friendly; the room was clean and the beds were very comfortable! The warm cookies at check in were a nice extra touch. The toiletries supplied were very nice! They have extra "supplies" if you forgot something at home, which was great for a customer while we were checking in. Cons: Frig was a little noisy and not very cold (but in their defense, I didn't try to turn it colder). We did not see a place to get breakfast, but again, we didn't search too hard! Would def... Read more
from Greensboro, United States
Submitted on 10-11-2016
I was pleasantly surprised with this hotel. I travel a lot for business and this was my first stay here. The staff was courteous. They go out of their way to make Hilton honors members feel welcome. It is so convenient having Texas Steakhouse accessible through the lobby.
from Richmond, United States
Submitted on 13-11-2016
I would stay at the Double Tree in Rocky Mount again. It was clean, comfortable and convenient. We were in town for a Top Gun Baseball Tournament. It was easy to get to the fields and they were patient with our boys running around the hotel.
from Charlotte, North Carolina
Submitted on 15-11-2016
This hotel is overpriced for what you get. The complimentary internet is awful. None of my apps would load. Bathroom wasn't clean and the breakfast whether getting the buffet or ordering off restaurant menu was AWFUL! Hotel staff was great though.
from Gallup, New Mexico
Submitted on 22-11-2016
Wonderful front desk staff, Jessmon Forbes, made us feel incredibly welcome from the first interaction. Professional, friendly, helpful, gracious smile...he also recognized us as Hilton Honors folks. We asked for a recommendation for locally-owned dinner place. He sent us to LouReda's. Because "J" of DoubleTree sent us we got 10% off, and LouReda's had THE most tender & tasty baby back ribs I've had in my entire life. Jessmon was generous with the cookies right out of the warming drawer. Final... Read more
from Jacksonville, Florida
Submitted on 22-11-2016
We are on our way for Thanksgiving. We have stopped here, the Double Tree by Hilton Rocky Mount over night. We pulled in asked, Jessmon Forbes, Guest Services, if he could recommend a local restaurant. We went there had a fabulous dinner. We mentioned Jessmon's name and they gave us a 10% discount. I'm sitting here writing this review munching on a Double Tree Chocolate Chip Cookie. They are the best. One review I saw said the Hilton was over priced. I say you get what you pay for. We could not... Read more
Submitted on 23-11-2016
My family stayed at this hotel for 1 night on our way to New Jersey. My first impression is that is was a very nice hotel. The staff was very courteous and every time I passed an employee they welcomed us and said good night (we arrived late evening). When we prepared for bed there was a baby crying in the hall. I felt bad for the parents - not something you can control. But later there were other guests being extremely loud in the hall for hours. Needless to say we did not get a good nights sl... Read more
from Annapolis, Maryland
Submitted on 23-11-2016
Stayed here for one night about half way into our road trip. The staff at the front desk was pleasant and professional. Our son enjoyed the warm cookie welcome. Our room was clean and as described. The only downfall of the stay was that there were many loud guests making noise in the hallways throughout the night. Not the fault of the hotel so we would definitely stay here again if in the area.
from Cleveland, United States
Submitted on 23-11-2016
The DoubleTree Hotel in Rocky Mount, NC, is not new...nor has it been newly renovated. However, I have had the opportunity to stay in Hilton brand hotels across the United States and this hotel room, was--by far--the cleanest hotel room and bathroom I have every experienced. The wallpaper and rug were in excellent condition. The bedding was clean and spotless. Everything was dusted...EVERYTHING even behind the furniture. The staff were kind and helpful. It was a pleasure. The location of the hot... Read more
from Franklin, New Jersey
Submitted on 24-11-2016
The hotel w as very nice, although I was disappointed there was no breakfast included, but it was nice and warm, very friendly people . The bathroom was kind of small and the faucet was a little clogged.
from Woodbine, Maryland
Submitted on 26-11-2016
We were warmly met with cookies, much appreciated at the late hour! Bed was so comfy, slept well just wish the breakfast was complimentary, becomes costly with that additional expense but we would come back
from New Jersey
Submitted on 28-11-2016
Large rooms/small bathrooms. Comfortable bed. Friendly check-in. More expensive than it should have been - turned out still was housing lots of people who were made homeless by Hurricane Matthew and a number had unleashed dogs in the hallways. This hotel does not include breakfast in its rate -- other hotels in the immediate vicinity do. Room furnishing were a hodgepodge - a bright orange couch that looked like it had been picked up at Goodwill and matched nothing in the room. One side of... Read more
from Pasadena, United States
Submitted on 28-11-2016
My husband and I stayed here on our way to visit family for the Thanksgiving holiday. We were greeted by a friendly staff member, which was a welcomed treat after dealing with holiday traffic tie-ups. Dinner at the adjoining restaurant was delicious; one of our steaks was undercooked, and the waitress made sure it was replaced with no problems. The room was very clean, spacious, and comfortable and even though our room was directly across from the elevators it was very quiet. The beds at Dou... Read more
from Roaring river, United States
Submitted on 29-11-2016
This was a family venture wherein I bought two rooms for two night to accommodate immediate family members over the Thanksgiving Holiday. The hotel lived up to its usual excellent standard. This year we recognized the breakfast buffet in the restaurant. That made getting in and out of breakfast quick and easy, especially with small children. It's our choice place in town to stay.
from Westfield, New Jersey
Submitted on 01-12-2016
Very nice upscale hotel in Rocky Mount. We always stay here as it's a good place to overnight going from NJ to Florida. Always happy with the room and service. Several good restaurants in the area, too