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Embassy Suites by Hilton Raleigh Crabtree

Raleigh-Durham, NC, US (RDU)

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Based on 778 reviews
This beautifully appointed hotel is centrally located in the heart of Raleigh at Crabtree Valley. The hotel is located across the street from Crabtree
Room & Rates

1 KING BED NONSMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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1 KING BED SMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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2 DBLS PREMIUM STE NOSMOK

INCLUDES WIFI-24 HR REFRESHMENT CENTER ACCESS, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1 KING PREMIUM STE NOSMOK

INCLUDES WIFI-24 HR REFRESHMENT CENTER ACCES, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1KNG STE MOB/HR ACC TUB NS

VISUAL FIREALARM/DOOR/PHONE ALERT-2 RM SUITE, INCL WIFI-REFRSH CTR ACCESS-BRKFST-EVE RECEPT
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1 KG STE ACC TUB NO SMOK

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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1KG STE ACC RI SHWR NO SMK

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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2 DOUBLE BEDS NONSMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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2 DOUBLE BEDS SMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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2 BR/2 BATH STE NONSMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABD-MICROWAVE-REFRIG
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2BR/2BA PRESIDENTIAL SMOKE

1500 SQ FT-CONF TABLE-HI SPEED AVAIL-SOFABED, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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Embassy Suites by Hilton Raleigh Crabtree
4700 Creedmoor Road, Raleigh, NC US 27612

Amenities at the Embassy Suites Raleigh-Crabtree Hotel: * 255 Luxurious two-room suites offering a private bedroom and a spacious living room * Enjoy our Complimentary Cooked-To-Order Breakfast each morning * Join us for our evening Manager?s Reception offering lights snacks and refreshing cocktails * Dine at the Bistro and Bar offering exquisite American cuisine in a casual atmosphere* Experience In-Room Dining provided by the Bistro and Bar* Complimentary transportation within a 2-mile radius based on availablity, and to and from Raleigh-Durham International Airport* Our lush, tropical atrium is the perfect place to relax or visit with family and friends* Sparkling indoor pool and whirlpool, and fitness centerGroups and Meetings Services at the Embassy Suites Raleigh-Crabtree Hotel: * 3200 sq.ft of flexible hotel meeting space in Raleigh-Crabtree* Professional meeting staff to assist you in planning your next catering event in Raleigh, North Carolina * Wireless Internet Access is available throughout the hotel* Use our online E-Events tool to book groups such as weddings, reunions, and business meetings* View our Raleigh Group Value Dates for special group rates throughout the year * Raleigh, NC Weddings Make our Raleigh- Crabtree Hotel your first choice for North Carolina accommodations, offering attentive service and unrivaled amenities. For the best value, be sure to check our Raleigh hotel packages and promotions! Reserve your room now for secure online booking and to receive the benefits of our Best Rate Guaranteed.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

The hotel is under a major renovation so you can really enjoy their magnificent new look. They are working on Phase 1, the Atrium at the Lobby, from 9:00 am to 5:00 pm Monday-Friday, with a noise level of 7 to 10 (on a scale of 1 to 10) and with no access to the public. They`re committed to minimizing any impact to their guests, and continue opening their restaurant daily for breakfast and dinner, as well as the Evening Reception and bar service at night. They take your satisfaction very seriously and look forward to sharing this experience with you. Please check back here for updates on their progress.

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 778 reviews
from newark, United States
Submitted on 12-05-2016
staff is dishonest. remnants from previous customers were left in the room during my stay. they advertise that they have a Jacuzzi/hot tub but it is not functioning. staff needs additional customer service training. very disappointed in this hotel. I checked in and out within an hour of arrival. will never patronize this hotel again
from Raeford, North Carolina
Submitted on 17-05-2016
The hotel is undergoing a major restoration which did not interfere with my stay at all. The staff was exceptional. Complimentary breakfast was very good. Plenty of tasty and fresh food. Overall it was well worth the money
from Florence, South Carolina
Submitted on 21-05-2016
Hotel was horrible with renovations that were beyond unsafe and filthy. Fire alarm was false alarm and no one came to let us know all clear. Room was dirty with stained upholstery and a sweaty yellow pillow under the case. A finger nail left on the bathroom sink and urine on the toilet. Paint peeling off the bathroom door and AC in room not cooling. Never again.
from Houston
Submitted on 23-05-2016
I've stayed at Embassy Suits Raleigh for business on several occasions. The staff and the faculty is great. The breakfast in the morning is by far the best I've ever had. The location can't be beat. It's located directly across from Crabtree Valley Mall. Awesome mall. There is no where else I would rather stay.
from Conway, South Carolina
Submitted on 25-05-2016
The price of the room does not match up with the current aesthetics of the hotel, bc of construction, noise and not being able to use the pool. Room prices should be reduced to compensate for this... But, I cannot say enough about the staff. They went above and beyond.
from Rock Hill, United States
Submitted on 27-05-2016
This hotel is going through major renovations and construction currently. I am uncertain as to the length of time. Call ahead before booking to see if it's still going on. The price was too high for what we got and with all the construction going on. The pool/hot tub were under construction as well, and the wi-fi did not work in the room correctly - maybe due to construction.
from Cary, North Carolina
Submitted on 29-05-2016
My wife and I visited the hotel for a night away from home. There are MAJOR renovations underway here. The entire atrium is gone, just an empty pit . It will be quite a while before this place is back in shape. No pool or fitness center. What made this visit sketchy was the syringe we found in the parking deck. It is bothersome if there are used syringes lying around, this would imply drug use and possibly crime. It will be a long time before I'd stay here again.
from Littleton, NC, United States
Submitted on 30-05-2016
The entire inside and outside is undergoing demolition using large jackhammers mounted on backhoes. It's unavoidably noisy. Staff told me that project is planned for completion in August 2016, and the place should really be impressive after that time.
from Orlando, Florida
Submitted on 02-06-2016
"Renovating" more like rebuilding. If you're sensitive to dust, I advise to stay clear until the renovations are complete. The dirt-exposed floor of the atrium may cause breathing issues as the building is exposed and dirt seems to have been kicked up in the air. The staff was very friendly and treated me well. I was disappointed they have not lowered their nightly rates considering the current state of the hotel. If you can, you should probably find one maybe a little farther than this one. For... Read more
from Orlando
Submitted on 08-06-2016
And by improvement I don't mean the construction they are undergoing. That is ok and happens. However this is still another hotel professing to be pro-environment asking guests to reuse towels. Yet each of the two mornings I was there it took 7 minutes - yes I did time it - for hot water to come up in the shower, day 2 I had no - yes zero - hot water in the sink. Love the cold shave. The stopper in the sink is not working so run the water while shaving. And the wet sink for the bar is leaking.... Read more
from
Submitted on 13-06-2016
Run run as fast as you can! Avoid this hotel at all costs. I booked this through Expedia and arrived to a full-on construction war zone! There is no discount for the rooms at $200 a night plus no hot water when I arrived. Oh and BTW, tomorrow no water at all between the hours of 10 a.m. until 3 p.m.
from Warsaw, Virginia
Submitted on 15-06-2016
Although the hotel was undergoing construction during our stay so we were not able to enjoy the atrium, the suite setup is so helpful with kids. My husband and 4yr old slept in the king sized bed while I slept on the pullout sofa with my 3 month old in the pack and play in the living room area. Being able to just wake up and walk downstairs for a fairly nice breakfast is so easy with kids. The staff was very friendly and the room was very clean. It's close to all sorts of conveniences, including... Read more
from Washington, United States
Submitted on 27-06-2016
Staff was very helpful and mindful to make everything right if needed. Can't wait to go back and stay in the newly renovated rooms! Reception was nice and the bar staff was very friendly. Breakfast was fresh and hot, only negative was the confined area it was served.
from Blythewood, South Carolina
Submitted on 29-06-2016
Hotel was nice, rooms were very clean, beds were comfy. Space in the room was perfect for the gathering I had. Even under the renovations everything was nice. Only things I would change is the time for the evening reception and make it a little later. Overall great experience. Would definitely refer people who are coming in town to this hotel.
from westlake, United States
Submitted on 06-07-2016
We stay at the Crabtree Embassy Suites each year because the service and value cannot be beat. This year the experience was not as great due to the construction. The staff remains very friendly and goes out of their way to please the guests. We will stay again next year and enjoy a fully renovated hotel!
from Raleigh, United States
Submitted on 07-07-2016
Hotel was under construction and very unsafe for guest especially those with respiratory issues. Dust and dirt every where no ammonites such as swimming or work our area available. We were not informed of the condition of the hotel prior to our arrival and was charged full price $375 for the one night we were stuck there and told if we were not satisfied we could check out which we did promptly the next day and had to find new accommodations on a holiday weekend. Needless to say these reservatio... Read more
from Roanoke, Virginia
Submitted on 09-07-2016
Clean, comfortable, attractive hotel. Very friendly staff at check-in, 5:30-7:30 evening reception (would be good for hotel to move this a bit later). Yummy hot breakfast included with made-to-order omelet station. Is under renovation--no pool on site at present (but pool options nearby); decor in rooms was still in good shape and contemporary even though it is about to be replaced. Parking a wee bit challenging given renovation--some construction items outdoors but garage convenient in back... Read more
from Greenville
Submitted on 09-07-2016
I stayed this hotel for business purpose back in June. Heavy construction was going on, but 90% of area we used were available and no disturbances at all. Shower was always hot. The complimentary breakfast and 2drinks per day were absolutely amazing. I won't have anything negative to say about this hotel and maybe I will visit again with my family oneday.
from Robersonville, United States
Submitted on 14-07-2016
My family and I did not expect anything less than the high-end professional service which we received. Embassy Suites, Raleigh, NC set a standard of customer service which my family and I were completely satisfied.
from Hendersonville, North Carolina
Submitted on 16-07-2016
We had a great stay. The staff is fantastic. They are don't renovations, but I didn't notice it to be that big of a deal. We stay one night for a business trip and talky enjoyed our stay. The room was really nice and clean.
from Atlantic Beach, North Carolina
Submitted on 19-07-2016
We experienced great service from the staff. They did a good job of working around the renovations. The rooms and hotel definitely are due for renovation. Great location. Got stuck in traffic and missed the Managers reception but I'm sure it was up to the standard.
from Statesville, North Carolina
Submitted on 19-07-2016
They informed me that there was renovation in process. The hotel was gutted. The hotel should have been closed. The room was old, the mattress on the bed was so soft and worn that it took me a day and 4 Ibuprophen to get over the 2 night experience. Normally I love ES. I did not leave or complain because I had my grandchildren with me and did not want to negatively influence them, but I regret ever making this reservation.
from Glenn Dale, Maryland
Submitted on 20-07-2016
Would have given anove average had it not been for construction. Pool was not available one of the primary activities the children look forward to each year. We made the best of the situation for our family reunion and the staff was very accomadating to the best of their ability under the circumstances.
from Fairfield, CT
Submitted on 22-07-2016
i love Hilton properties but when I checked in i was told there would be some noise from painting and scraping. It was a little more than that - jack hammers and welding of new beams. This hotel should have been closed as there where no tarps to contain the dust that was created. My room reaked of concrete dust and my throat was super dry . The water got shut off and the fire alarm was set off when they tried turn on the water. It will be nice when done, just don't live through it.
from Fayetteville, North Carolina
Submitted on 23-07-2016
Had to go to Raleigh for business and my stay at embassy suites made it seem like I was on vacation. The staff was nice. Even though they were under construction they went above and beyond the call of duty to make the stay excellent. I have a business trip again in October and I plan on staying here again
from Washington DC, District of Columbia
Submitted on 24-07-2016
Don't go to this hotel until they finish their renovation! My family had to deal with dust, construction noise, broken and false fire alarms and no pool. However, the staff was great and I felt terrible they had to work in those conditions - constantly apologizing! A bit embarrassed to be an HH Awards member with this one..
from Atlanta, United States
Submitted on 26-07-2016
I came in from out of town for a first time business meeting to Raleigh and was highly disappointed with the Embassy Suites at Crabtree. My experience at the Crabtree location was HORRIBLE! I received the notice of the hotel renovation project prior to my arrival but that was an understatement. This should have been classified as a new construction project and not fit for guest to stay in and the hotel should have been closed until construction completed!!! Not only was the new construction... Read more
from Manasquan, New Jersey
Submitted on 29-07-2016
OK, full disclosure, Embassy Suites did communicate that there would be construction going on in the Atrium. However, this was FULL SCALE CONSTRUCTION. We're talking 20-30 men in hardhats all day from 8am to 6pm. We're talking the entire Atrium, and building a new level partially above the atrium. We're talking a walk to and from the parking garage in areas where men were working, covered in plastic, having to step around people and equipment. We're talking completely renovating floors. We... Read more
from Indian Trail, NC
Submitted on 29-07-2016
Under construction, big time!! Avoid until finished. It should not be open for business at this point it is so torn up. Not sure we should have been breathing all the dust from their demolition. Water was out. Staff offered no help or discount for inconvenience.
from Jewett, Ohio
Submitted on 01-08-2016
We chose this Embassy Suites as a stopover on our way home from a trip to the Carolina Coast. This hotel is being remodeled however it remains open, clean, & efficient. Kwan checked us in and he was very helpful and pleasant. Our room was clean and spacious. The morning breakfast was very good and all of the staff in that area were helpful and pleasant. This hotel is located very near a mall and there are also many restaurants close by.
from Raleigh, North Carolina
Submitted on 02-08-2016
The hotel is going through a renovation, however the service was great. When the renovation is completed it will be grand. The breakfast and evening hospitality were excellent as always. Embassy Suites by Hilton Raleigh - Crabtree thank you!
from
Submitted on 15-08-2016
My family stayed here this weekend. I was well informed about the construction, but that was the least of my problems. The staff were inattentive and rude, from the front desk to the evening reception to breakfast. There appear to be major management issues. We arrived only an hour into the evening manager's reception. All of the complimentary snacks were gone except for a few crumbs. The area was trashed, and when I went to find the attendant, she was in the hall on her cell phone. Breakfa... Read more
from Charleston, South Carolina
Submitted on 15-08-2016
Construction was just too much for them to remain open. Service was excellent though. Breakfast was great and there were no issue w check in or out. I don't recommend staying here until the work is done. Especially if you need to sleep during the day.
from Raleigh, United States
Submitted on 15-08-2016
We were disappointed due to the construction. The beautiful atrium was gone. Hope to check it out to see the "new look." The staff as always was friendly and helpful. With the construction the reception/breakfast was just in a room being used to allow people to get their complimentary items.
from Hickory, North Carolina
Submitted on 30-08-2016
Way too much construction to be open to the public. Pool is not open. You are walking through make shift hallways thinking it's going to get better. No it doesn't until you are safely tucked a away inside your room where you can forget about the awful experience you just walked through. Hotel needs to close until refurbishment is finished as you are tarnishing the brand.
from Minneapolis, Minnesota
Submitted on 30-08-2016
I am here on August 30 and this hotel is undergoing major renovation and should not be open. The first through third floors are completely torn up and there is construction debris everywhere. They're charging us full price for this and it is a big ripoff. I've been a 20 year diamond member with Hilton Honor and never stayed at a hotel undergoing this much construction. Shame on you hotel: shame on you Hilton for allowing this amount of constructed to go on while still renting out room..
from Atlanta, Georgia
Submitted on 31-08-2016
Mgmt notified of construction nice but failed to mention lack of hot water and scheduled a/c outage. I letter was via email about nice level from construction and times of construction. Also, cooked to order breakfast was not available.
from Saint Louis, Missouri
Submitted on 03-09-2016
I have to say that I knew going in , that this hotel was under construction , but you have no idea how severe it is, until you check in! The lobby is gone, replaced by something that looks like a nuke hit it! Our room had cold water in the shower , and we had to put towels under our door to keep the dust and paint smell from making us sick! How Hilton is keeping this hotel open during renovations is beyond me! I agree with other posters, that it should be closed ! We were woken up by hammering a... Read more
from
Submitted on 05-09-2016
Got a newly renovated room but I guess they didn't give the new rooms hot water. Had several cold showers when I told the front desk at check out all I got was an I'm sorry. You would think after someone calls two or three times about the water a little more would be done. We also were told that the renovation s would be done by the time we were there. They weren't even close to being completed. Also there was jack hammering everyday so annoying. Very dissappointed and you have lost a repeat cu... Read more
from New Bern, North Carolina
Submitted on 06-09-2016
Under major renovation looking forward to the finished results. Great location staff super helpful .will stay again hope the renovations will be done soon feel there should have been lower rates due to the current condition of the hotel
from Evansville, United States
Submitted on 12-09-2016
The hotel was under major construction. Due to this there was no water upon arrival, I was given the key to an already occupied room, the fire alarm went off at 2:00 am but the biggest disappointment was how little was communicated by the staff and how unapologetic they were for the inconvenience. I will NOT stay at an Embassy Suites again in the near future.
from Raleigh, North Carolina
Submitted on 13-09-2016
The hotel in undergoing renovations. The water is shut off at 10 am until 7 pm and they don't tell you until you check in. The air conditioning is also shut off at 10am. It would be better if they were closed until this phase of the renovations were completed!!
from Raleigh, North Carolina
Submitted on 14-09-2016
The hotel looks like a bomb dropped inside. The hotel offers nothing to make up for the fact that it is a safety and health hazard. They required a $50 incident fee (which still hasn't been refunded) to stay in a hotel that should not be open. Staff acted as if it was no big deal what was going on. I will NEVER stay there again.
from Starkville, Mississippi
Submitted on 14-09-2016
I have used this hotel on several occasions in the past and have always found it convenient, about midway from the airport to downtown. The major renovation project currently underway does present challenges for guests, but I was forewarned of this well in advance. I probably would have chosen to stay elsewhere this time if making the arrangements myself, rather than hassle with the chaos, but the arrangements were made by a third party as part of a group meeting. I'll look forward to coming bac... Read more
from Antioch, Illinois
Submitted on 18-09-2016
All day everyday we were their. Whole place was under construction. Dust on everything breakfast was cold in a hallway basically! Place was terrible. If I had to rate it in a scale from 1-10 the place would be a 1
from Detroit, Michigan
Submitted on 18-09-2016
Hotel is under construction at this time and it should not be open while this is happening. Nothing is ready for guests; leaks from the shower, power and water outages throughout the week and construction dust covered everything including glassware in the "lounge" and rooms. Also the room did not have any hot water all week, so nothing but cold showers.
from Raleigh, United States
Submitted on 20-09-2016
1. Have to run the shower for 20 minutes before getting hot water. 2. Shower leaks because the glass wall isn't sealed. 3. Fire ants in the carpet and on the nightstand. 4. Mildew smell in room. 5. Amenities not available during construction and have to navigate in and out of the parking garage to leave/enter the building. 6. Internet difficulties However the staff were very friendly.
from Raleigh, North Carolina
Submitted on 21-09-2016
Terrible experience, hotel was under construction, parking available just for compact cars, breakfast items was very limited with just one employee in the room. Employes were not very courteous, especially in the breakfast area.
from Richmond, Virginia
Submitted on 21-09-2016
It's been over 15years since my last stay here it was wonderful then and I can't wait for the renovations are done I'm sure it's going to be something special Many thanks to the wonderful staff very polite and helpful
from Merritt Island, Florida
Submitted on 25-09-2016
The rooms are very clean and neat the hotel is set in a really nice area and close to The rooms are very clean and neat and the hotel is set in a nice area. The hotel lobby was still under construction when I stayed there but it looks like it will be beautiful once it's completed.
from Edmond, Oklahoma
Submitted on 27-09-2016
This property has a potential to be one of the best. Great location and I was very impressed with the housekeeping staff. AC was making loud noises in the bedroom. Friendly engineer tried to fix the issue. Hotel could not do cook to order breakfast and the quality of the comp breakfast was very low. The only enterance was the 2nd floor and it was getting prepared for the new carpet. Floor had glues and it would stick to your shoes.
from Little Rock, AR, United States
Submitted on 27-09-2016
I would not recommend this hotel to ANYONE until the remodeling project is complete. I woke up to red ants, moved into a room with no hot water, no fitness room access, its not renovation its a CONSTRUCTION project! Extremely loud, 7 days a week.
from Charlotte, North Carolina
Submitted on 28-09-2016
The updated rooms are BEAUTIFUL! But, soon as you step out of the room it was like stepping into a construction twilight zone. Eerily quiet and ugly as any construction site. Not what I want to pay for!!
from Houston
Submitted on 29-09-2016
Love the location and the breakfast. Rooms have been updated and currently updating the lobby and all of the amenities. So close to shopping, entertainment, and restaurants. Over the past 12 months I've probably stayed a total of 20 times and each time is perfect. They are currently under going a renovation however they really have made every effort to make it perfect during this time. Can't wait to see all of the upgrades. The rooms have been upgraded and are extremely nice.
from Raleigh, United States
Submitted on 30-09-2016
it was a great stay for my church family. With the construction going on, it was a great stay. I had a friend come in from out of town and also enjoyed her stay. Thank you so much for your hospitality.
from ohio, United States
Submitted on 01-10-2016
Water was shut off, then A/C was not turned back on, the fire alarm system was activated twice without forewarning to guests. Dusty, loud (construction starts at 8am, and trust me, if you are going to try to sleep past that time, it ain't gonna happen). I was there on business so I was up and working every day before the racket started up.
from Raleigh, North Carolina
Submitted on 02-10-2016
I was very unsatisfied with this stay. Seem like everything that could go wrong went wrong. The worst thing was having to take two nights cold shower. No cook to order breakfast. I had to pack and move out of three rooms
from Oceanside, Oregon
Submitted on 02-10-2016
The place is completely ripped up re: total reconstruction. There is nothing at the hotel but your room. The rest inside and out is a full blown construction site. There are no amenities and the hotel is ripping any patrons off by not having closed the hotel instead. I'm astounded that OSHA even allowed Hilton to operate the hotel (that, my friends is a misnomer of biblical proportions given its current condition, to remain open with the reconstruction going on. Once again, there is no hotel... Read more
from Charlotte, North Carolina
Submitted on 03-10-2016
Arrived at the hotel for a event on 10/1/2016. Upon arrival we were greeted with the smell of paint, plaster and dust. The front desk was situated at the end of the hall in a dark room. We were told that the computers were down and that we could check in and be escorted to our room by hotel staff since they room key system was not working. This was supposed to be a relaxing trip and we were told that maybe the computers would be back up shortly and if we wanted to leave our rooms we would ha... Read more
from Selma, North Carolina, United States
Submitted on 04-10-2016
I would not use this hotel until the renovations are completed. Worst hotel experience ever. The computer systems were down. Hotel was under renovation and a complete mess. This hotel should have been shut down until the renovations were completed.
from North Carolina
Submitted on 12-10-2016
*Disclaimer* The hotel is currently under construction, therefore my review is based solely upon the new additions to the renovated room. The new rooms are freshly decorated. I love the updated streamlined furniture, vibrant colors and bright paintings- would love to have the artwork in my place (and the lamps)! My biggest quirk about the room is the shower. You have to step in to turn on the water and get hit with cold water. The glass sliding door only slides one way. I would rather not ge... Read more
from
Submitted on 26-10-2016
We had the pleasure of meeting Marc in the bar during out staycation here in at the Embassy Suites. My husband and I went down to enjoy the happy hour and Marc made our experience. I am a Manger also for a hospitality company and Marc made our experience through all the construction. He was nothing short of amazing. Such great conversation and never skipped a beat during his shift. Thank you Marc for giving us such an enjoyable evening!
from
Submitted on 26-10-2016
parking was a problem, but ok-- hotel is under renovation, which I knew in advance- was not staying there for cocktail s and breakfast- room was very nice, but bedside lamps were dreadful- impossible to read in bed a( unless you had a flashlight) think hotel lwas sold a bill of goods by some decorator- and drapes would not close except part of the way- so had street lights and sun in the morning-- should have been checked out before releasing room for stay- brand new sink faucet dripped whenever... Read more
from Los Angeles, California
Submitted on 30-10-2016
Hotel under major construction horrible fumes and dust, and the water and air turned off and on during stay. Fire alarms go off in the middle of every night too! Hotel is still charging full price and not letting you know how bad it is there!
from Mebane, North Carolina
Submitted on 30-10-2016
The experience was very good just a little confusing with the construction going on at the time. Staff was really nice and room was awesome. it was very spacious and comfortable. We also found it to be very elegant
from
Submitted on 02-11-2016
Staff: They were the best thing about the stay - sweet, friendly, helpful, quick... couldn't ask for better. Wifi: In my room (335) it was dropping in and out. Made streaming video incredibly frustrating. Didn't dare to bother connecting to it for work purposes. Room: Mostly very good. Nice, modern, clean. Separate living room and bedroom. Nice bathroom (no bath, but nice spacious shower). Iron, ironing board, fridge, 2 very big TVs. Phones in bedroom and living room (though they didn't seem... Read more
from
Submitted on 04-11-2016
The hotel room was spacious and clean. Due to the construction, we waited one hour and 45 minutes for room service. After waiting almost 7 minutes for the elevator, we decided to take the stairs down 8 flights. Breakfast was super crowded in the ballroom area with no where to sit so we had to take trays upstairs (after waiting 5 minutes for the elevator). Wait until construction is complete before staying here.
from Herndon, United States
Submitted on 04-11-2016
Due to the hotel going through construction, it was loud and smelled of paint fumes. The AC was noisy and after moving to another room the AC was still noisy. The breakfast buffet was cold. It was a great inconvenience getting in and around the hotel lobby which was very small.
from Fayetteville, North Carolina
Submitted on 05-11-2016
Stay somewhere else for the price until all renovations complete at this location. Scary ambiance in this hotel with hardly any adequate lighting in the common areas with very odd seating arrangements.
from
Submitted on 06-11-2016
Significant construction work was occurring at the facility. Too much dust, too many sounds, cleanliness was a major issue. Did not want to eat the sub-par breakfast due to construction going on around the building and dust everywhere.
from Lenoir
Submitted on 07-11-2016
We read the disclaimer that this hotel was under renovation but we were not prepared for all we'd have to endure. Digital key didn't work upon arriving. We were coming in late and hoped to just go straight to the room. Had to instead head down to check-in (which we had bypassed purposefully. The shower was clogged and cause water into the floor and out into the room soaking the carpet (it quickly became apparent the carpet had been wet before). Maintenance was great and quickly fixed the issue ... Read more
from
Submitted on 10-11-2016
The hotel is in a major renovation but the service at Embassy Suites is always great. The hotel is convenient for North Raleigh and is across the street from restaurants and shopping. A free shuttle to the airport runs on the hour.
from Southport, North Carolina
Submitted on 14-11-2016
We were told that there was renovation, but we assumed that we would not be placed in the middle of it! Our room was supposedly completed, but the shower leaked, light fixture was falling off wall and there was no water in the bar sink. One of the new features is a shower door that opens only one way. The way to turn on the shower is to receive a blast of cold water. We have stayed at this hotel for years and have always been pleased, especially with their breakfast. This year there was a m... Read more
from Zanesville, Ohio
Submitted on 14-11-2016
Location is good but when we stayed the gym equipment was not hooked up no made to order breakfast noise and inconvenience due to renovation in progress. For the price there should have been some compensation.
from atlanta, United States
Submitted on 23-11-2016
Renovations were almost complete and would have marked value higher if complete. Has the feel of Hilton hotels which is fine to me. Could use more seats in commons area, but they may be coming with renovations. Have seen some people complain about new shower doors. They are cry babies. It is fine and a nice shower.
from Washington, United States
Submitted on 28-11-2016
The hotel is under construction as of 11/25/16 and it would appear that it will be that way for a while. The HVAC systems are the loudest I have ever experienced. The manager's reception was a nice surprise and the breakfast was the typical free hotel buffet breakfast.
from kinston
Submitted on 29-11-2016
This by far is the swankiest Embassy Suites I have ever seen! WOAH!! The rooms are comfortable and well put together. Also the bar and restaurant was quite amazing. I will stay here every time that I am in Raleigh!
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