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Hilton Garden Inn Raleigh - Cary

Raleigh-Durham, NC, US (RDU)

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Based on 590 reviews
Hilton Garden Inn Raleigh Cary is a smoke-free property.
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Hilton Garden Inn Raleigh - Cary
131 Columbus Ave, Raleigh-Durham, NC US 27518

All 132 soundproofed rooms provide free WiFi, free wired Internet, and MP3 docks. For a bit of entertainment, LCD TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and microwaves.

A restaurant, an indoor pool, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, a free area shuttle, and a free shopping center shuttle are also provided. Additionally, a bar/lounge, a coffee shop/caf, and a spa tub are onsite.

In addition to an indoor pool, Hilton Garden Inn Raleigh Cary provides a spa tub and a fitness center. The hotel offers a restaurant and a coffee shop/caf. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.

A 24-hour business center is on site at this 3-star property. Event facilities measuring 6697 square feet (622 square meters) include a conference center and conference space. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands. An area shuttle within 5 mi and a shopping center shuttle are complimentary for guests.

  • 24-Hour Front Desk
  • Audio/Visual Equipment
  • Ballroom
  • Banquet Facility
  • Business Services
  • Coffee Shop
  • Complimentary Coffee
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Event Catering
  • Express Check-In
  • Express Check-Out
  • Fireplace in Lobby
  • Fitness Facility
  • Free Local Calls
  • Free Parking
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Library / Video Library
  • Lounge/Bar
  • Multilingual Staff
  • Non-Smoking Property
  • Room Service
  • Swimming Pool
  • Wedding Services
  • Wheelchair Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 590 reviews
from Houston, Texas
Submitted on 21-05-2016
The HGI is as clean as one would expect of this excellent property, and the service is tops. Great service, excellent food, and perfect atmosphere. No disappointments at all. It's close to good shopping and the things you need in case you forgot something you need at home. There's a Target next door and an IMAX theater across the street.
from Newark, United States
Submitted on 22-05-2016
Great place to stay, I stay here any time I have an opportunity, I have tried other area hotels but none have made the grade like this one. Rooms are very clean, staff is always very accommodating and want you to be happy, and it is very quiet. Breakfast is always very good. Juan and wait staff want you to be happy so they go out of their way to be right there when you need something.
from New York City, New York
Submitted on 23-05-2016
If you want great service, and a perfect stay, this is the place. Stacy at the desk is the best hotel worker in the world. Doesn't get any better any where. Best service in the world. Tell your friends, this is the leader in quality service.
from Garner, North Carolina
Submitted on 24-05-2016
If you're in the area you should stay here because it was very very nice. Bed was a little lopsided but everything else was very nice and clean. Front desk was helpful and pleasant. It was nice and quiet...just the way we like it
from Raleigh, United States
Submitted on 25-05-2016
Hotel staff very accommodating. Hotel is beautiful. I stayed in a suite and it was spacious. Internet worked great. Location is prime for Cary NC. Other amenities we also great! I didn't eat the breakfast so I cant tell you if that was good. But considering everything else was so good I bet it was!!!
from Phoenix, Arizona
Submitted on 01-06-2016
We were here for a wedding and all agreed that the beds were super comfortable. Beautiful and clean property with top-notch service. A quick and delicious breakfast buffet is available in the lobby (about $10) and well worth it. Walking distance to target if you forget anything.
from Mooresville, United States
Submitted on 02-06-2016
Area is very close to lots of shopping and there is a nice area to walk or run if you like that. Several restaurants within walking distance and also movies close by. Location is safe and clean. Very easy access to Downtown Raleigh and RDU.
from Cary, North Carolina
Submitted on 05-06-2016
Clean, comfortable, nice decor, great staff! Good location. Didn't eat at their restaurant because we were visiting my parents that live nearby so I cannot provide feedback. Will definitely stay here again.
from Addison, Texas
Submitted on 06-06-2016
Great hotel with a super staff. Lots of things to do in area ie. shopping, eating, gas station, drug store, movie theater all within a 1 to 2 mile radius. Breakfast was tasty. Room was quiet. Have stayed here several times and have never been dissatisfied.
from Emerald Isle, North Carolina
Submitted on 07-06-2016
We made the effort to stay here again from Ohio on our way to Topsail. The quality of the hotel is superb. They always treat you like you are the only person staying there. Gigi, who was bar tending was great!
from Asheville, North Carolina
Submitted on 22-06-2016
The facility at this hotel was wonderful. Out room did not get cleaned by the time we returned on Saturday but the cleaning crew was kind and gave us what we needed. The desk staff and customer service was poor and not friendly.
from Boston, Massachusetts
Submitted on 25-06-2016
The hotel was very clean and beautiful. Every staff member I encountered was friendly and helpful. Breakfast was very good with lots of choices and made to order items. Our kids loved the indoor pool. The hotel is very close to restaurants, shopping and a movie theater. We will definitely stay here again.
Submitted on 27-06-2016
Nice hotel on the water with boat slip and pleasant location and views. Unfortunately it turns into a club scene on Friday night and is a loud and unpleasant environment for families / guests looking for a pleasant peaceful environment.
from Raleigh, North Carolina
Submitted on 28-06-2016
This was the best experience I have ever had in a hotel stay. Stacy and the staff was great. Highly recommend staying here. I upgraded my stay to the romance package and Stacy and the crew blew us away.
Submitted on 29-06-2016
Our family of husband, wife and two young children stayed in a king Junior suite. Our children loved the pool, and there was also a nice hot tub. For some reason, there was never anyone else there. The room was nice and clean and the facilities generally were upscale and breakfast was delicious. It was not free with our rate but maybe some packages have it free. The price we paid for breakfast was reasonable.
Submitted on 05-07-2016
This hotel was phenomenal! The women at the front desk were extremely friendly and accommodating. The hotel was super clean and quiet. I would rev omen this place to anyone and will definitely be going back!
from Charleston
Submitted on 06-07-2016
The Hilton Garden Inn in Cary is a perfect location and is consistent in it's quality and service to it's guests. Highly recommend this hotel when you visit the area. It's most definitely a solid choice and great for the money.
from Birmingham, Alabama
Submitted on 07-07-2016
I highly recommend this property! It's new and close to shopping center, restaurants. Also the hotel is close to the interstate if you have to travel into Raleigh. The hotel is within 15 minutes of Crabtree and North Hills shopping!
from schenectady, United States
Submitted on 07-07-2016
Three hotels are in a row. Very accessible to stores and interstate roads. The beds are extremely comfortable and the room are spacious and quiet. The staff is very helpful. The breakfast buffet is better than the norm.
from Lomita
Submitted on 08-07-2016
Clean, quiet and well run. The pool/hot tub are indoors and it is super hot in the pool room. Hot tub could be a lot more comfy, but both were clean and the water was perfect. Service was good. One night clerk (desk - female, with shaved red hair) was a bit rough. Perhaps she was new, but didn't get the whole "hospitality industry" idea. She wasn't bad, just rough. When I am paying 150+ a night, I expect a pretty respectful demeanor & she was gruff.
from Virginia, United States
Submitted on 13-07-2016
Hotel was very clean and staff was friendly. I stayed in a Jr. Suite that was spacious and good for me and my family. It had a fridge and Microwave and sink but no dishes or Glasses so not sure why sink was needed. Internet was free but didn't work through out the whole hotel. But other then that it would be a good place to stay.
Submitted on 14-07-2016
We had our wedding at Hilton Garden Inn in Cary on Saturday, July 9, 2016. Prior to the event date we had communicated via email and in person with Brittany and the day of, she made sure that every detail we had discussed was carried out. She even kept me calm and was the one who walked me downstairs to the ceremony when it was time for me to enter. We also communicated with Jason regarding rooms. He made sure our room blocks at both the Hilton Garden Inn and Doubletree were set up and he fixe... Read more
from Knightdale, North Carolina
Submitted on 14-07-2016
Hotel is aesthetically pleasing. Staff was truly amazing and provided the best service I have ever experienced at a hotel. I stayed for my sister's wedding and the staff was truly amazing at making sure we had whatever was needed to make her day special. The bed was a little too firm for me. It was just right for my husband so it's a matter of preference. I would definitely come back!
from Northampton, United Kingdom
Submitted on 14-07-2016
This is an excellent hotel for both Business and personal use, we used it as our base to explore the area, and it fitted perfectly to our needs. Excellent parking and service, combined with close connectivity to main roads and shopping areas, but far enough out of Raleigh to give that 'quiet' experience.
from Southport
Submitted on 16-07-2016
Beds were extremely hard but the room was very clean. Did not have a complimentary breakfast as most hotels do. Therefore one did not get the value of the price. Knew that ahead of time though. The room was very quiet.
from Raleigh, United States
Submitted on 19-07-2016
The hotel is great with comfortable beds and modern furniture. It was also very quiet at night. I had breakfast every morning and enjoyed it very much. I plan to stay at this hotel again. My friends who traveled with me also enjoyed the hotel. Kudos to Hilton.
from Edenton, North Carolina
Submitted on 20-07-2016
I stayed one night in a king room on the sixth floor. The room was comfortable and immaculate. It was also very quiet. The hot tub was relaxing but super hot! The breakfast staff was so very friendly.
from Lawrenceville, Georgia
Submitted on 20-07-2016
This hotel is greater. It was very clean and quite. The service was wonderful and really could not if asked for a better location with it near restaurantso and a movie theater. I will definitely stay here again.
from Philadelphia, Pennsylvania
Submitted on 21-07-2016
I stay here when I'm in town on business about 6 times a year. The hotel is very clean and located close to several good restaurant‚??s and some shopping. It includes a restaurant and bar and small gift shop for snacks and last minute items. They have a nice workout room and business center. Check-in was easy and accommodating and the rooms were clean with a microwave, small refrigerator and Kerug coffee maker which I really like. I would definitely recommend this place if you are staying i... Read more
from Roanoke, Virginia
Submitted on 22-07-2016
This hotel is very clean and staffed with friendly people. Rooms are modern and full of amenities. There is a nice outdoor patio where you can enjoy a cocktail before a night out or a night in. Very relaxing atmosphere.
from Whitsett, United States
Submitted on 22-07-2016
If you are looking for a great hotel experience at a fair price, this is for you. I highly recommend this hotel and staff. the room was clean and well appointed. The check was friendly and professional. I truly enjoyed my stay.
from Fort Mill, United States
Submitted on 26-07-2016
We came to Raleigh after vacation at the beach to watch our grandson at his city swim meet. The hotel was fantastic. The rooms were spotless, the bed was comfortable and the staff was one of the nicest that I have encountered in my many years of travelling. We will be sure to stay here next time we are in town.
Submitted on 27-07-2016
Hotel is very clean, staff very helpful. Jr. suites are a bit small but everything else was great. Very close to malls, movies,and great restaurants. My family enjoyed the pool and hot tub. The lobby is a great place to chat, lounge and have fun.
from Clermont, Florida
Submitted on 28-07-2016
Great hotel/good service. However, the front desk could have been friendlier. Person checking me in was stoweck and not overly helpful. But the hotel itself is very good, modern and beautiful accommodations
from Upper Marlboro, United States
Submitted on 02-08-2016
I loved the location of this hotel! Once I realized what was beyond all the many trees, this hotel is centrally located around, shopping, movie theatre, clothes shopping, food shopping, and dining. I was very glad I chose this hotel. The entrance and lobby were beautiful and clean. I loved the decor...I felt like I had hit the jackpot when I walked in. This is where I will be staying every time I come to Raliegh/Cary, NC for now on!
from Columbus, OH
Submitted on 03-08-2016
We stopped here on our way to beach and the location is perfect. There are many stores and restaurants within walking distance. The rooms were clean and staff friendly. The breakfast was the only issue...the food in the buffet was not hot and the staff was challenged keeping up with the number of guests.
from Maryland
Submitted on 07-08-2016
The hotel is better than most HGIs. But this is expected given that it is in a corporate area. The one noteworthy experience we had was a 9 pm dinner at the hotel restaurant/bar. We were exhausted and hungry, and did not feel like going anywhere else. We are vegetarian - so one of us ordered the side vegetable of the day (asparagus) with mashed potatoes. Someone else got the portobello burger, and another the Mac and cheese. The burger was outstanding and the vegetable plate was grilled real... Read more
from Baltimore, Maryland
Submitted on 08-08-2016
Hotel was very clean & well decorated. The staff was pleasant. Breakfast was good & a decent price for a hotel buffet. Very good location- walking distance to Target & a shopping center around the corner. We had an excellent group rate for a wedding.
from Clinton Md
Submitted on 08-08-2016
Beautiful hotel the rooms was clean the whole hotel was clean I would come back again, the location was perfect .The cookies were very good made from scotch . I enjoyed the pool and the hot tub very relaxing.
from Asheboro, North Carolina
Submitted on 12-08-2016
I stayed here overnight for a two day meeting that I attend that happens four times/year. When I arrived at 9:45 am, I thought I would at least get the registration over, knowing a room would not be ready. Was I amazed when I was given a room immediately! I asked the lady at the check in counter to add a cold water to my room, at which point she told me I could have two for free due to my Hilton Honors membership. I proceeded to my meetings, where the room was laid out as required, including... Read more
from Carey, United States
Submitted on 12-08-2016
Great hotel, very modern, clean and staff was great, great food and room service a plus. Lounge area very well decorated. Conference rooms were well maintained. Staff was very helpful and friendly. Pro
Submitted on 29-08-2016
Adjust the bed for your comfort. Makes everything better! Very clean! Helpful staff.outside patio in the evening was wonderful. Enjoyed the pool! Convenient location. Adequate parking. Even has a place to buy snacks
from Philadelphia, Pennsylvania
Submitted on 29-08-2016
What nice staff and lovely hotel for the price. My company made an error on my hotel so I had to scramble to find another close by and for 2 rooms! The ladies didn't have what I needed but they accommodated me by upgrading my room! I guess it pays to be a Hilton Honors member. The rooms are spacious and clean, the hotel is lovely and plenty of room outside to sit and relax~ Thank you for making a stressful night pleasant.
from Cleveland, Ohio
Submitted on 31-08-2016
Very clean hotel, all the staff were very attentive. Donna especially in the breakfast area. She was on top of her game helping people and making sure everyone had what they needed. I would go out of my way to stay here over other places. Breakfast was quality with a lot of selection.
from spotsylvania, United States
Submitted on 04-09-2016
Love this hotel! So clean and the staff was wonderful. I was staying using my Diamond level reward points and they offered an upgrade to a suite additionally. The room was spotless and laid out well. Love the décor. Very comfortable and restful stay.
from Newark, New Jersey
Submitted on 09-09-2016
Had a good night sleep and a great breakfast. Access to the Internet was not too friendly, three steps to have access: account number or user name, password and room number. But I guess not bad after one gets connected, specially if is complementary.
from Phoenix, Arizona
Submitted on 10-09-2016
I would have given 5 stars but it was a little noisy on a Saturday on the 6th floor. However, everything else was great and this location is perfect to visit my brother. Plus there is Target within walking distance of you need anything.
from United States
Submitted on 11-09-2016
Its close to everything. decent food, clean pool and spa. the gym is basic but good. breakfast basics can be hit or miss but they make you anything else you want so the option is there. Close to the highways and to many shops/food if you need stuff.
from Atlanta, United States
Submitted on 14-09-2016
Experience aligned with expectations ...actually better than expectations of a Hilton Garden Inn. Great staff. Great music selection piping through (which i normally don't notice...but because it was so good, i noticed...created good energy). Good enough gym. I would 100% stay here again.
Submitted on 19-09-2016
The staff in every area went out of their way to honor requests. Three cribs were set up in rooms upon arrival and they assigned all three rooms together, as we requested. The hotel was clean and lovely. Even though we chose location for proximity to family, it was a great location for shopping.
from Pittsburgh, Pennsylvania
Submitted on 20-09-2016
We arrived late on Friday and was greeted by a friendly woman at the front desk. She helped us with a place to eat that would be open late enough and had good food. Our room was large and quite. Our stay at this hotel was great.
Submitted on 20-09-2016
Accommodations were adequate but the staff definitely made the stay tense. They weren't at all interested in being helpful. The hotel itself was nice, but there are 2 others right next door. Consider staying somewhere else.
from Austin, Texas
Submitted on 21-09-2016
Easy access to shopping, airport, and major thoroughfares. Suite offered a separate office work space and room for completing conference calls. Two televisions, microwave, refrigerator, and comfortable seating throughout the suite.
Submitted on 22-09-2016
Very nice hotel Great service while staying at hotel Left two pillows behind and the hotel didn't find them The hotel staff reaction and the managers' non-response was frustrating and disappointing for an otherwise well-run hotel
Submitted on 23-09-2016
Excellent service, beautiful hotel, wonderful hospitality and a good nights rest. I would highly recommend this hotel to anyone wanting to stay in the Raleigh area. Its a refreshing lobby to walk into and so close to many restaurants and shopping.
from Charlotte, North Carolina
Submitted on 27-09-2016
Terrible all around experience from dirty room to arguing housekeepers it was bad. The bartender the second night was pushy and not a great server. If it wasn't for my brothers wedding being there I would have left.
from Goldsboro, United States
Submitted on 27-09-2016
Overall our stay was very good. The room was very clean and comfortable. The overnight staff does not do a good job of cleaning up the lobby or patios since the next morning there was crumbs and trash on the lobby floor and stacks of glasses on the patio table. Food quality is OK. I feel it could be better since you are paying restaurant prices for your food.
from Maiden, North Carolina
Submitted on 02-10-2016
This was a great hotel. Very clean rooms and lobby. The staff was very helpful and friendly. The breakfast was very good, with a good selection to choose from. The pool area is very clean with hot tub
from South Florida, Florida
Submitted on 04-10-2016
This is a very nice HGI comfortable stay, beds a little hard, great housekeeping. fitness center was too small for the number of people using it. coffee was good. parking was good. location off highway good and close to airport. of course there was a Target near by. staff is super nice.
from Purlear, North Carolina
Submitted on 08-10-2016
My first stay at the Hilton Garden in Raleigh! I love, love the hotel! Great staff, so clean, and they do little extra things to make it special! I will definitely stay again! Wish I could have extended my stay, but was only there overnight after seeing the concert!
from Charlotte, North Carolina
Submitted on 12-10-2016
We were not able to check in until 3.5 hours after check in. We were in the middle of a wedding by that point and it was extremely inconvenient to check in at that time. Extremely flustered and seemingly overworked employee at front desk was impatient and rude.
from Braintree, United States
Submitted on 23-10-2016
The hotel is great but the staff is the best around! They make each stay worth while! They have a great menu, bar selection as well as extremely comfortable rooms/conference spaces. I have never had a bad stay at this hotel!
Submitted on 24-10-2016
Hotel is in good location, plenty of shopping and restaurants nearby. Staff was very helpful when I had questions on where to eat or ship. Just a short distance to Durham or Raleigh. Room was nicely furnished and clean.
from Kinston, United States
Submitted on 26-10-2016
Hilton should be very proud to have outstanding employees like Stacy at the front desk. She was extremely helpful and had a great sense of humor. I will certainly use this hotel again if I am in this area!
from Atlanta, United States
Submitted on 03-11-2016
This is an excellent hotel in a great area. Far away enough from the congestion in the Crabtree area but close enough to enjoy a quick ride over. Love the room was nice and clean and the breakfast was great and reasonable. Would highly recommend!
from Lexington, South Carolina
Submitted on 12-11-2016
Very nice hotel. Has a restaurant and bar, along with a decent work out area. Beds are very comfortable. Centrally located. Nice lobby area. Indoor pool as well. Has a microwave and small refrigerator in the rooms.
from tampa, United States
Submitted on 15-11-2016
I work for a hotel and travel for my full time job. This hotel is 5 Stars!! Michelle the front desk agent very sweet:) Hotel from lobby biz center dinning area and rooms very clean. Breakfast options very good!! The location is perfect close to Target, Mens Warehouse, Starbucks, food, and more. I forgot to mention beds were comfortable too!
from Cary, NC, United States
Submitted on 15-11-2016
Everything in the hotel was as promised, and the desk and bar staff were VERY helpful and accomodating...including giving us great tips about places to visit and eat nearby! I'll definitely stay there again, if in town.
from Bel Air, Maryland
Submitted on 20-11-2016
Horrible mattress, like sleeping on the floor! Arrived at 7:00 Pm Sunday and the carpets on second floor filthy. Went to front desk and informed, came back later that night and still dirty that night and in the morining! Same thing everyday and then they only vacuumed my room once during entire week long stay! Also stepped out of the shower and walked over to get socks and my feet where filthy!
Submitted on 22-11-2016
POOR MANAGEMENT. Several calls to the manager were ignored regarding a significant problem with our group reservation. The hotel itself is nice and in a good location near plenty of shops and restaurants, as well as easy access to the highway. The hotel is clean and staff were friendly but I will not be returning due to this experience with lack of professional management.
from Fayetteville, North Carolina
Submitted on 25-11-2016
When I stay somewhere with the brand-name of Hilton, I expect to get more for my money. The decorations of the hotel were nice, but superior customer service is far more important. I can get better customer service at Chick-Fil-A. Beware, breakfast is probably not included and will cost you $12.00 plus tip.
from Portsmouth, United States
Submitted on 29-11-2016
We spent two nights at the Cary-Raleigh, NC Hilton Garden Inn. There was mention of many of the amenities at check-in but no mention about the fact that the mattresses were adjustable to one's desired firmness. We spent our nights sleeping on a concrete-hard mattress, wondering why the Hilton would buy these for their guests. It wasn't until we checked out that we learned about the adjustability of the mattresses.