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DoubleTree by Hilton Hotel New Bern Riverfront

New Bern, NC, US (EWN)

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Based on 949 reviews
We are also conveniently located near Tryon Palace and the New Bern Convention Center.
Room & Rates

2 DBL BEDS CITYVIEW NOSMOK

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, 32 INCH FLAT SCREEN TV AND CLOCK WITH MP3
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2DB 1BDRM BAL RVRVW STE NS

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, SITTING AREA-SOFABED-REFRIG-MICROWAVE-2 TVS
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2 DOUBLES RIVER VW NONSMOK

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, 32 INCH FLAT SCREEN TV AND CLOCK WITH MP3
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2DBLS BALCONY RIVRVW NOSMK

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, REFRIG-MICROWAVE-37 INCH FLAT SCREEN TV
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2 DBLS ACC RM W/BATHTUB NS

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, RIVERVIEW-32 INCH FLAT SCREEN TV-MP3 CLOCK
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1 KING BED CITYVIEW NOSMK

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, 32 INCH FLAT SCREEN TV AND CLOCK WITH MP3
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1KG WHRLPOOL PART VW NOSMK

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, 37 INCH FLAT SCREEN TV-SEPARATE SHOWER STALL
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1KG 1BDRM BAL RVRVW STE NS

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, SITTING AREA-SOFABED-REFRIG-MICROWAVE-2 TVS
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1KNG 1BDRM WRLPOOL STE NS

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, SITTING AREA-SOFABED-REFRIG-MICROWAVE-2 TVS
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1 KING RIVER VIEW NONSMOK

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, 32 INCH FLAT SCREEN TV AND CLOCK WITH MP3
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1KG BALCONY RVR VW NOSMK

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, REFRIG-MICROWAVE-37 INCH FLAT SCREEN TV
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2KGS 2BDRM RIVER VW STE NS

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, SOFABED-WHIRLPOOL-REFRIG-WETBAR-MICRO-3 TVS
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1 KING ACC RM W/BATHTUB NS

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, RIVERVIEW-32 INCH FLAT SCREEN TV-MP3 CLOCK
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1QUEEN ACC RM W/BATHTUB NS

COMP HI SPEED/SWEET DREAMS EXPERIENCE BED, RIVERVIEW-32 INCH FLAT SCREEN TV-MP3 CLOCK
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DoubleTree by Hilton Hotel New Bern Riverfront
100 Middle Street, New Bern, NC US 28560

Book your stay at the DoubleTree by Hilton Hotel New Bern - Riverfront, where a friendly staff member is waiting to greet you with a freshly baked chocolate-chip walnut cookie. Our hotel in New Bern, NC is located within the Downtown Historic District, alongside premier shops, restaurants and local landmarks. We are also conveniently located near Tryon Palace and the New Bern Convention Center.Everything you need for a comfortable stay is available at the DoubleTree by Hilton Hotel New Bern - Riverfront, including complimentary internet access in your room, a fitness center, outdoor pool and an excellent on-site restaurant. Wake up with a delicious DoubleTree breakfast at our family-friendly hotel in New Bern, NC. Choose from more than 65 options, including our made-to-order omelets.Each guest room offers a 32-inch flat-panel TV, work desk and MP3 clock radio. Relax in a luxurious bed with a pillow-top mattress and a feather down duvet. Upgrade to a suite for increased living space and two televisionsaccessible rooms are also available.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center


Based on 949 reviews
from
Submitted on 18-05-2016
The room was lovely, clean and had a nice view of the marina. We enjoyed the breakfast buffet with so much to choose from. We arrived quite late in the evening and the front desk staff were so friendly and helpful. The next time we are back in town we will definitely stay here again.
from Cary, North Carolina
Submitted on 21-05-2016
Recently stayed here. Location was great. Right on the river and just a minute walk to downtown. Outside restaurant and bar, live music, great brunch at Christopher's, fantastic cookies upon arrival. Very friendly staff. Room size large with double French doors. Resort-like feel walking around grounds. Marina located right outside hotel-great place for boaters
from New Bern, United States
Submitted on 21-05-2016
This hotel is located right in the heart of downtown New Bern. The views are great from the rooms, overlooking the harbor. Breakfast was either buffet or made to order, delicious and fresh. Will return on business for sure.
from Charlotte, North Carolina
Submitted on 24-05-2016
Disgusting rooms and long walk from check in.. Had to walk right through a private event being held in what seemed to be a hallway. Was of hair on bathroom towels. Floor very dirty, and toilet didn't work
from Jamestown, United States
Submitted on 25-05-2016
Location was great, walking distance to shops and attractions. Restaurant at the hotel was a good value. Loved the staff at the restaurant. Not as friendly at the outside bar. Hotel was pricy and in need of updates. Loved the warm chocolate chip cookies.
from Durham, United States
Submitted on 31-05-2016
Great location, however, maintenance needs improvement as my room door would not close without having to slam it. Also, TV was too small for the room. View of river is great so I recommend always staying on the river side. Parking in front of the Inn section is very convenient and luggage carts were plentiful.
from Melbourne, Australia
Submitted on 02-06-2016
This is quite a large hotel spread over two separate buildings. It's location is great, being right on the water front and a close walk into town for restaurants, shopping etc. Our room was very large, two double beds, TV, coffee maker, fridge, free (fast) WiFi, no in-room safe. Only annoyance was that our bedside lamps didn't work. Unfortunately we didn't get a room overlooking the waterfront, but this was only an overnight stay, that didn't worry us. The hotel has a pool. We didn't eat at the ... Read more
from Charlotte, North Carolina
Submitted on 05-06-2016
We stayed here while on a weekend get away and loved every minute of it. Everything that we wanted to see and do on New Bern was within walking distance including all restaurants, tours, bars, Tryon Palace and the water front. The hotel was spotless and everyone was friendly and welcoming. The breakfast was delicious and a great way to start our days. We will be back again and bring our whole family!
from Virginia Beach, Virginia
Submitted on 07-06-2016
Aside from the hair in the bath tub and only receiving 2 bath towels for 4 guests on both days of our stay, the paint that was used in the inside of the tub (yes paint) was chipping off, floors were sticky and the A/C unit wasn't able to cool the room. We were hot and stuffy the entire weekend.
from Greenville, North Carolina
Submitted on 08-06-2016
The hotel was very nice, staff very friendly. The area is family friendly. Plenty of restaurants very close. Some within walking distance. I will definitely return in the future. If you just want to get away but don't want long drive. Doubletree on the New bern waterfronc is a good choice.
from
Submitted on 14-06-2016
Double Tree has a little something special for all, on Sunday nights from 5 to 9 they have a area behind the hotel call THE DECK. This area is outside with tables, chairs and umbrellas on a deck with a beautiful view of the Neuse River and Marina. The reason I am sharing this with everyone is because it is only known by those in the area, hotel stayers, If your coming to the area it is active , again, on Sunday evenings. It starts in late APril, depends on weather, sometimes in May and runs til... Read more
from Chapel Hill, United States
Submitted on 15-06-2016
Arrived to the front desk with a representative (trainee). She asked for my name, couldn't find the room under it, then asked if I had a confirmation number - still unable to locate my reservation. She proceeded to ask if I was sure I had made reservations? Hmmm! She then thought enough to inquire with her trainer. He walked her through the process, finally I am a registered guest. I inquired to the use of a cart for my luggage (hint, hint) - neither one of them asked if I needed help, but ... Read more
from Thousand Oaks, California
Submitted on 17-06-2016
We went to hear the music on "The Deck", the outdoor pub. The bartender was awful; real attitude. There was a sign for "Natty Light", so I asked him about it. Natty is a micro brew pub, and I assumed it was from there. Turned out to be "Natural Light" an Anheuser-Busch product! He could have told me. I didn't see the bottles until he opened them. The bartender ignored others in our party while he served young women in bathing suits. There was table service... we were there for 3 hours w... Read more
from Fountain Hills, Arizona
Submitted on 17-06-2016
The location is excellent, the help courteous and helpful, but the rooms are marginal at best. The sliding door didn't work, the furniture was worn, the bathroom small, the closet door was broken, the hallways not air conditioned, and the ice machine was broken. Not a place to stay. Too many negatives.
from Taylors, South Carolina
Submitted on 18-06-2016
Beautiful location, the staff at the DoubleTree were very attentive and friendly. A warm cookie at check was great after a long drive. The hotel right on the water and the back deck was a great place to just sit and relax. It is walking distance to great restaurants and shops. The room was very clean and quiet. We would defiantly stay here again.
from Apex, North Carolina
Submitted on 27-06-2016
Stayed for two nights in the Inn building - room was not up to Double Tree Standards. Needed updating and a good cleaning. Location was excellent though, and with a little work - would be awesome hotel and could be a real asset to Hitlon.
from
Submitted on 27-06-2016
Rather old hotel, but really comfortable and spacious rooms. Extremely helpful and kind personnel. Amazing view to the marina. Big buffet for breakfast. The pool is quite nice on hot summer afternoons after work. Short drive to Atlantic beach
from Senatobia, United States
Submitted on 27-06-2016
The staff is friendly and helpful. I used the restaurant and the bar area. It was affordable and enjoyable. The AC in the room was loud and seemed to never turn off. I had to have my room keys reprogrammed a couple times because I couldn't get into my room.
from Hickory, North Carolina
Submitted on 29-06-2016
Was here on business and very disappointed in hotel. I started off impressed with the digital key that came straight to my phone but it stopped there. Upon entering the hotel it felt like the air conditioner in the main area wasn't working properly. Elevators were in a weird place and kept walking past them without seeing them. Room was in desperate need of updating. Light not working upon entering room however they did send someone up promptly to fix. Lamp shades looked awful with crac... Read more
from Boone, United States
Submitted on 30-06-2016
It would suggest looking at another property when in the New Bern area. Hotel was at a nice location, but needed maintenance. Sliding glass door did not work properly, no water pressure in shower, it took forever for water to warm up. Used bottle (partially consumed) bottle left as guest water. Service in Restaurant was not good at dinner.
from Moncure, NC
Submitted on 02-07-2016
This hotel is an older hotel and could use some definite updates. The hallways are not air-conditioned and although our room air-conditioner worked, it was quite loud. The water pressure in our shower was not very good either. The room itself, although clean, was dated. That being said, however, the view was very nice since we had a riverfront room with a balcony which overlooked the marina. Easy walking distance to historical downtown New Bern and Tryon Palace. However, I would have to give fi... Read more
from
Submitted on 04-07-2016
This hotel was very very nice. The room was very comfortable, it was quiet and the people were exceptionally friendly. Our TV was fixed almost immediately. This the nicest hotel we have stayed in in a long time.
from Garner
Submitted on 06-07-2016
My husband and I wanted to celebrate our 27th anniversary. I should have been made aware of the "party noise at the pool interfere with our stay to relax and enjoys the New Bern scene. That was not the case. We could not open balcony door due to the loudness of festivities. Even with the doors closed, shades pulled the sound still overpowered the television.when we requested to leave a day early there was no response given for the loudness of the DJ's. everyday and night while we were there.
from Fort Walton Beach, Florida
Submitted on 07-07-2016
Overall everything was great. I did notice a little trash left over from a previous guest, but nothing major. Also our room didn't have a refrigerator in it but the front desk worked on getting us one and as we were headed to our room we received one. Front desk was great and the hostess/manager at breakfast was awesome and very hard working. Staying in that part of New Bern was great too! Had a riverfront view and lost of history there.
from Washington, District of Columbia, United States
Submitted on 09-07-2016
I really like this property on the water in New Bern. This is a great location in a cute, historic town. There is a nice pool side area with a restaurant that is a lot of fun. The rooms are spacious and comfortable though the beds are a little too firm for my comfort. This is a relaxing place to spend a weekend and just unwind.
from Greensboro, North Carolina
Submitted on 10-07-2016
The food was excellent, the employees were friendly and gracious, the accommodations were very good and all the employees were willing to please and provide all requests. The bed, bathroom, bedding air conditioning, room view and breeze off the were enjoyed by me.
from new smyrna beach, United States
Submitted on 13-07-2016
You can't beat the views or downtown location of this hotel. And while the staff is very friendly, they are still working on getting the professionalism down. The rooms are adequate, but the whole hotel could use a bit of refreshing.
from Pawling
Submitted on 15-07-2016
As I am a teacher, I like to start with compliments so here it is....this hotel's staff is wonderful. Sweet, helpful, considerate and accommodating. The general manager Rolando addressed my concerns and displeasure immediately. Bravo's to the staff! To Hilton. I'm extremely disappointed you put your name on this property. I have traveled this entire week staying in Hilton properties because I trust your name. And yet, this property is an embarrassment to the Hilton brand. First, we use... Read more
from Atlanta, United States
Submitted on 18-07-2016
If you are looking for a place to stay in New Bern, the Doubletree is the hotel for you. Centrally located to all the water and downtown shopping and restaurants. The next time in New Bern, I'll be staying at the Doubletree.
from Oriental, United States
Submitted on 19-07-2016
we arrived by boat with paid reservation; had a terrible time checking in, but the staff executed the "make it right" policy and we had a wonderful stay afterwards. I give the management of this property (Gerry) high marks for customer service and would recommend it.
from Raleigh, North Carolina
Submitted on 20-07-2016
Every year our family vacation takes us to New Bern. We look forward to sitting on the deck and enjoying a cocktail as the sun sets. The sun sets are still amazing but the rooms look like the sun has set on them. Faded carpet and old bathroom fixtures. Location still is the best in town however. Tip: rooms in the back of the hotel will experience a lot of noise from the pool and late night music from the weekend entertainment.
from
Submitted on 21-07-2016
The best Shrimp and Grits.......the chef came out and talked with us...."where does that happen anymore"!! Made us feel he was (and he did) craft the entree the way discussed at the table. This was a birthday trip and this was the best meal we had...anywhere in New Bern! Great choice for dinner and a view of water was perfect
from Albany, New York
Submitted on 22-07-2016
Great vistas.. beautiful décor...... great lounge. we might stay forever.. superb location. Hop skip and a jump from historic down town shops. Probably the best stay in town, First time in the hotel.. Will return next time we come to town.
from Wake Forest, North Carolina
Submitted on 22-07-2016
This is a great place for business and pleasure. Both the room and food won't disappoint. I've stayed at this property many nights and have never had an issue. This hotel is in walking distance to some of the best restaurants But be sure not to miss the breakfast in the hotel.
from Cary, NC, United States
Submitted on 23-07-2016
This was simply a quick get-a-way for my wife and I. We would have given an excellent overall rating except that all ice machines on all floors were inoperable! Thus, service could be improved to be rated an excellent place to stay.
from
Submitted on 24-07-2016
We just spent two nights at Doubletree. Had problems with our room plumbing. No a.c. In parts of lobby. Room wasn't ready when we arrived later in evening. However, I give them good points for location, breakfast foods, and staff friendliness. I'd stay if a good deal offered.
from
Submitted on 26-07-2016
Great location in the quaint town of New Bern. Mostly enjoyed our stay on a summer weekend but the choice of entertainment (Karaoke Lounge Singer with the volume at 10) ruined the lovely outdoor bar/pool area. It was so loud, we couldn't even escape it by hiding in our room. Beyond that, service to bring the multiple things that were not in our room (refrigerator, blankets, pillows, etc.) was very slow, sometimes requiring multiple calls to the front desk. Nice property, fairly well maintained... Read more
from Ash, North Carolina
Submitted on 26-07-2016
I stayed at the Double Tree in New Bern, NC on June 10th and the 11th. My reservations were made way in advance. With a request of 1 king room and 1 2 queen room a joining or close together. When I arrived to check in my reservation was there but nothing I had requested was. I was a total nightmare checking in, I felt so sorry for the attendant who was helping me. When I took my luggage to the rooms I had 2 king rooms and they were not close at all. So back to check in I go. Then to wait ano... Read more
from Memphis, TN
Submitted on 28-07-2016
This is a great location for a full service hotel. The building is older and has been several brands but they have tried to update what they could. Bedroom furniture is new, large TVs, good WIFI and bathrooms have new counters, etc. It is on the water with great views of the marina and river. You can walk to any of the downtown restaurants or shops easily. The river walk sidewalk starts at the hotel and goes around the town to several parks. We used it at night and didn't feel unsafe at all. ... Read more
from Atlanta, Georgia
Submitted on 28-07-2016
I have no idea how my stay could have been better. This trip was both business and pleasure, great location, good restaurants, good rate, and very helpful staff. What more could you ask for. The surrounding area was very appealing, we took a drive to nearby areas that were simply charming. I would definitely stay there again when I next return to the area.
from Sanford, North Carolina
Submitted on 29-07-2016
I was blown away. My husband book us a night here for my birthday, and what an amazing stay it was. Reception checked us in and gave us a bag off goodies, and a packet of coupons from the Chamber of Commerce I had ordered on line. We were also handed a hot cookie, which was wonderful because we were really hungry after our 3 1/2 hour drive. We were given the choice to stay in that hotel where the restaurant and pool were, or we could stay over at the other building with the fountain. After telli... Read more
from Willow Spring, North Carolina
Submitted on 29-07-2016
Just had to pack my bags and my family (wife and 8 year old soon) and I had to leave the hotel at 10:30 at night!! Over 20 people partying on our floor between several rooms! Had to call down to the check in desk 3 times due to no one answering the phone. This was after I had to call down (3 times again due to no answer) due to our room only having two towels and one wash cloth. My son was looking forward to seeing all the boats in the morning now his night was ruined by parting drunks. Shoul... Read more
from Yorkville, Illinois
Submitted on 30-07-2016
Used to be a great place. Staff is wonderful but the hotel is motel 6! No hot water in some rooms. No cold in others. None of the ice machines work. Elevators and guest room hallways are outside hot as hell! Hilton better wake up!!!
from Locust Grove, Virginia
Submitted on 31-07-2016
Beautiful river view room. The rooms in the main building are dated. The bed frame had a piece of meal sticking out from it and I cut my foot on it. I reported it but it wasn't repaired since a double room I slept in the other bed the second night. I ate in the bar their happy hour special very inexpensive and very fresh ingredients. It was managers night so I received two free coupons for drinks this was a nice bonus. It was nice to have a light, healthy, fresh meal and not have to leave t... Read more
from Greensboro, North Carolina
Submitted on 01-08-2016
This is a lovely hotel that sits directly on the Neuse River. Beautiful sunrise and river view. The breakfast was nicely prepared in a welcoming dining area. Rooms are quiet and clean. Front desk staff were friendly and welcoming and assisted us with our dining requests. Exceptionally clean and well appointed rooms.
from
Submitted on 02-08-2016
My family and I experienced excellent service at the DoubleTree in New Bern. The concierge got us a great rate on our room and told us all about the hotel amenities. The hostess at Christophe's was very friendly in the morning. She went out of her way to get items for our breakfast to go. The room was clean and had a great view.
from Charlotte, North Carolina
Submitted on 03-08-2016
Friendliest staff ever, from the front desk to the wait staff to the housekeepers. This hotel felt like home away from home. We will go out of our way to stay here again. The hotel staff made sure we would want to come back!
from Virginia Beach, Virginia
Submitted on 04-08-2016
Great customer service and clean rooms. Dining facility very nice and good food. View is nice as well. Right on the water. Second time staying there in the past 2 months. Will be staying there every time I am in town for business or pleasure.
from Japan
Submitted on 05-08-2016
We checked in before 3 pm and they gave us room without having to wait. Customer service was awesome and even waived us a pet fee for one night. Location is in historic New Bern right on the marina so lots to see and do within walking distance. Hotel restaurant was delicious especially the breakfast buffet.
from Chantilly, Virginia
Submitted on 09-08-2016
We went to New Bern, NC in part as a vacation and in part to explore potential retirement communities. Overall, it was a great trip and the stay at DoubleTree was good. The residents of New Bern are uber friendly and we will definitely go there again. The town is quaint with lots of nice shops and restaurants. The Atlantic Beach is an hour away and very clean (we saw no lifeguards, though). If you go to the sister DoubleTree hotel in Atlantic Beach, they will give you a guest parking pass.If yo... Read more
from Leland, North Carolina
Submitted on 12-08-2016
Chose this hotel for the location, and online rate I obtained. I prepaid a AAA rate and got the riverfront room. When we attempted to check in at 4 pm which was check in time, we were informed that our room was not ready due to people who had late checkouts (not a good reason in my opinion), I agreed to come back at 5:15 and we parked the car and sat by the pool. When I went back to the desk, we did get to check in and the fellow who promised us dinner for our inconvenience was not there. So u... Read more
from Venice, Florida
Submitted on 12-08-2016
This hotel has the friendliest and most helpful staff of all the hotels I stay at. I am also thrilled that they have remained pet free, so rooms smell good and are spotless. If you want to stay at a place that makes you feel special, this is the place.
from Knoxville
Submitted on 13-08-2016
The hotel is composed of two separate buildings that were probably different hotels at one time. We stayed in the more traditional style building and our large room overlooked the bridges and the boats moored in the marina. Great view! The hotel building is older, but is comfortably furnished and appears to be well maintained . It is within walking distance of the many stores and restaurants in the Historic District. We have stayed here before and will again. You should try it, too.
from Alexandria, Louisiana
Submitted on 14-08-2016
I don't often stay at Doubletrees as they can vary quite a bit. This one was more upscale than expected, with nicely appointed rooms and a great location. It's on the water and my room overlooked the marina which was charming. The hotel is also steps away from shops and restaurants in the historic and lively downtown area.
from Raleigh
Submitted on 14-08-2016
Smiles at the front desk... Beautiful location on the waterfront... Gorgeous, clean rooms with water bottles, plenty of coffee/hot tea supplies... fresh, hot cookies at the front desk. Walking distance to downtown beautiful New Bern. I loved this hotel and want to come back again!
from Franklin, North Carolina
Submitted on 15-08-2016
When staying in New Bern, this is the perfect hotel since it is only a block from the Historic district with plenty of restaurants and attractions. The room was nice, however, there needs to be better lighting in the room and especially the bathroom. The front desk staff were very efficient in checking you in and gave out area maps and homemade cookies.
from Charlotte, North Carolina
Submitted on 15-08-2016
Nice location. Food after breakfast - some good, some not. Common areas, including halls oppressively hot, front desk has fans behind it to help employees. Room took forever to cool down, and air very loud. Missing fridge. Ice machines out. Only sitting is in desk chair, where chair should be, is just void space. No toilet paper on check in. No tv channel list. Peeling ceiling paint in room. No hand towels. Pillows old, flat, small,feather, musty. Old AC control on wall with tape on it, barel... Read more
from FL
Submitted on 16-08-2016
The property is well past it's prime, but is saved by a very friendly caring team doing their best to overcome a very tired facility. Excellent location, walk through town, shopping, restaurants etc.. Fire the ownership, keep the staff!
from Selma, United States
Submitted on 16-08-2016
I am a Hilton Honors member for many years. Our stay at the DoubleTree in New Bern NC was not a good stay. No refrigerator, microwave, the tub looked like it was painted and the paint was peeling off. After we got back to the room the next day the beds were made but nothing cleaned up.
from Myrtle Beach, SC
Submitted on 04-09-2016
View from balcony is amazing. Walking distance to some wonderful restaurants. Quiet, safe and convenient to area golf courses and attractions. Breakfast buffet was extensive and very well maintained. Request for additional items was welcomed. Staff are the best!
from Spartanburg, SC
Submitted on 04-09-2016
A little pricey but right on the water AND in the middle of the action. Walking distance to bars, restaurants, shopping, and attractions. Bar, restaurant, and great views. Room was fine, service was okay. Will go back.
from Charlotte, North Carolina
Submitted on 05-09-2016
Although the view of the water where the boats were docked was nice, the price of the hotel was ridiculous for the amenities. We paid over $150 for ONE night. No fridge. No microwave. The porcelain was peeling badly in the tub. The toilet seat was hanging on by a thread and broke by just accidentally tapping it. The staff was great but the amenities were not sufficient for the price.
from Raleigh, North Carolina
Submitted on 06-09-2016
We chose this hotel based on the fact that it was on the marina and we are Hilton Honors members. The pictures online did not necessarily match what we found when we arrived. This is an older property with old building problems. With a little TLC this property has the potential to be great. There are 2 elevators and 1 was broken the entire time we were there. It was Labor Day weekend, so there were lots of people experiencing long waits for the 1 working elevator. The warm cookie at check-... Read more
from Greenville, United States
Submitted on 07-09-2016
This is the place to stay if you wish to park and walk!! My sister and I arrived on Saturday morning and never once drove our car until we checked out on Monday! Everything is so close...shopping, eating, site seeing, the river and marina is right there too!! We will definitely stay here again!!
from Winston Salem, North Carolina
Submitted on 12-09-2016
Excellent views...close to good restaurants and shops...nice boardwalk in back of hotel...only half an hour from the beach and the outer banks...good in room service and the food at the hotel was excellent...
from PA
Submitted on 12-09-2016
This is centrally located and on the water. You can park right out front and walk to everything. The staff is very friendly. Room is spotless, bathroom very clean with nice towels, no lint residue. AC unit a bit noisy but overall a great stay.
from Raleigh, North Carolina
Submitted on 14-09-2016
The staff was always friendly and smiling the entire weekend. The accepting and inviting customer service was always there, even though the hotel was completely full and always very busy, and we always felt welcomed by the staff. It's a great feeling to be genuinely appreciated like a valued customer with every encounter of the hotel staff.
from
Submitted on 19-09-2016
We went for my husband's work, but it was definitely as much pleasure as it was work! Great location!! Convenient to shopping, attractions & great restaurants. The hotel exceeded our expectations - it was clean, plenty of amenities & the staff was wonderful. Oh ... and the view! Located right at the marina - the views were breathtaking. WE WILL BE BACK!
from Jacksonville NC
Submitted on 25-09-2016
We really expected a better experience after reading the reviews of this hotel. When we arrived we were told our room was not ready. Check in time is at 4 pm. We didn't get to our room until 4:40. Alexis at the front desk was very pleasant and did what she could to speed up the process. When we walked to our room I noticed a room service tray full of used dishes by the door across from ours. Needless to say, it was still there the NEXT day when we went to check out. This is probably one of the... Read more
from
Submitted on 28-09-2016
Three nights reservations for 5 rooms, but 4 rooms only had 2 nights. Booked through central reservation system. Hotel said we should have called the hotel direct. Had to change hotels. Room a/c did not work and they could not fix it. Bill was confused between rooms.
from San Diego, California
Submitted on 29-09-2016
Wonderful service, room and atmosphere! Can't wait to go back ??? Loved being on the river and walking in the downtown new bern area, watching the boats on the water, we even fed the ducks at the riverfront park which was in walking distance!
from
Submitted on 01-10-2016
One night stay. Two room suite upgrade from Honors. Should have kept the original booking. Sliding door to balcony wouldn't close fully, was off track. No shampoo or conditioner in bathroom. This place is obviously in need of a major investment and upgrades.
from Chesterfield, Virginia
Submitted on 04-10-2016
I love doubletree's and this one was no exception. The view of the marina and river was spectacular. I highly recommend getting a balcony room. As usual the cookie was exceptional. This hotel is within walking distance of many restaurants and quaint shops.
from Middletown, United States
Submitted on 04-10-2016
We stayed here for three nights for a family wedding. The guestroom was clean, but the furniture, bathroom, and balcony doors were worn and in disrepair. The door to the cabinet where the refrigerator was located was falling off the hinges, and there was rot all around the balcony doors. There was mold also around the doors and around the bathtub grout. The wallpaper in the bathroom had been painted over and was peeling. This hotel did not meet the expectations of a Hilton. There are other ... Read more
from Clemmons, North Carolina
Submitted on 05-10-2016
Good location. Right in the heart of downtown New Bern . A lot of shops and restaurants. Nice views. Staff good. Hotel needs updating. Ice machine leaking on our floor, making carpet and tile floor wet.
from San Diego, United States
Submitted on 05-10-2016
We were here for six nights in September 2016. Every single person on this staff we dealt with was kind, helpful, respectful, friendly. The facility was perfectly suited for our reunion of about 70 people. Definitely would stay here again - maybe even go somewhat out of our way looking for a repeat experience.
from Lima, Peru
Submitted on 06-10-2016
There was something wrong with the signage. We finally figured out where to check in but then were told our room was in the "next building," which actually was down the street. After dealing with parking a second time, we found there appeared to be no staff on duty in the second building, which felt deserted. Our room was ok, but looked out onto an ugly roof through french doors which didn't open. We chose this hotel because of its access to downtown, so it worked out ok for one night, but I cer... Read more
from Garner, United States
Submitted on 07-10-2016
Excellent Customer Service, Great accommodations, Tasty Warm Cookies and a Beautiful View of the Marina. The hotel staff was friendly and helpful with beautiful smiles. The bed was very comfortable and I enjoyed the coffee in my room. A great stay and I will return.
from
Submitted on 08-10-2016
We stayed for one night exploring the region, we love water views and was very happy with that. Only thing was we expected a true balcony where you could sit on it, not a standing balcony. Staff was excellent, we had breakfast in dining room and it was sufficient. Staff were unbelievably friendly.
from Fort Myers Beach, Florida
Submitted on 12-10-2016
Staff was helpful but the quality of the room was lacking. The room service was not good at all. Our med/rare steaks were very well done baked potatoes came with only 2 pats of butter, no sour cream, no bread and $115!!
from Emporia, Virginia
Submitted on 20-10-2016
A beautiful place the interior need some cosmetic work.. The customer service was second to none.. I enjoyed my stay. The hotel is right downtown, easily accessible to the small little quaint shops and restaurants.
from Hampstead, North Carolina
Submitted on 26-10-2016
This hotel is in a great location with a fantastic view of the river and within a short walking distance from down town New Bern and all the little shops and the Historical district along with Tyron Palace. The staff at this Hotel were all excellent and went out of their way to make sure we had everything we needed. The Manager even had the hotel shuttle bus take us into town to a pharmacy to pick up some things my wife forgot to bring for our trip.
from
Submitted on 30-10-2016
I've stayed at this location on numerous occasions and have never been disappointed. The staff is always friendly and the prices are reasonable and the location is awesome. Keep up the good work. They are also pet friendly, which is great because we can bring the most important member of our family.
from
Submitted on 31-10-2016
This hotel is situated on a sound very close to restaurants and historical areas. We found very pleasant and well appointed room equipped with amenities typical for upscale hotels. The beds were comfortable and had pillows sufficient for any type sleeper. Heat/air conditioning controls were wall mounted. Walking distances to downtown location were a short walk. We found numerous high quality restaurants. If returning to New Bern this would be our hotel of choice. If history is your area of ... Read more
from
Submitted on 01-11-2016
Our first trip to New Bern, after growing up in the state and living in Charlotte for the last 20 years, couldn't have been better! We highly recommend the DoubleTree - it's within walking distance of everything downtown, the staff is so kind, helpful and friendly. The hotel is spotless, and we were there about 2 weeks after a hurricane! Can't wait to return and will absolutely stay at the DoubleTree again.
from
Submitted on 02-11-2016
I've spent many a night in New Bern for work purposes, but on my last trip, decided to stay at the DoubleTree, and was very pleased with my choice! The hotel is located right in the centre of town a stone's throw from any of the historic streets and restaurant areas, and is right on the waterfront. We booked a "balcony" room, but got upgraded to a spa room, which was rather nice. The rooms are huge and unique to this hotel (different from other DoubleTrees). The hotel is old, and the rooms are s... Read more
from Emerald Isle, North Carolina
Submitted on 05-11-2016
We stayed here one night. This was our second visit to this hotel. We had a event at the convention center next door. Our room was ready early . Upon entering, the room , 2 double beds with balcony, was very small for 2 adults and 2 kids. The balcony door was obviously off track and not fixable, so very difficult to open and close. The beds were very firm and squeaky every time you moved. The bathroom was very small, no more than 1 person can fit at a time. The bathtub had hair in it and the wat... Read more
from Kannapolis, United States
Submitted on 05-11-2016
Six couples wanted to spend a long weekend enjoying the sights and food of New Bern, NC. We chose the end of October so we could do some 'ghost hunting'. While in town, we shopped, ate wonderful food, did several guided tours. The hotel staff was magnificent and so very accommodating for our group gatherings on the patio.
from
Submitted on 10-11-2016
This hotel was the location of a conference my fiancee and I attended, and I have to say the location was excellent. Being right next to the docks with a room facing the water was superb. The breakfast was a part of the conference and it was a decent buffet with herb potatoes, scrambled eggs, bacon, sausage, ham, biscuits, and danishes. I don't know if this is what is provided for regular guests, but I believe the food was prepared by the hotel and it was pretty good. Definitely not the worst br... Read more
from Bologna, Italy
Submitted on 17-11-2016
Very nice hotel next to the river; got there late at night and could really not see the scenery; The next morning it was shocking very nice place and relaxing. The staff are very polite and helpful. Room was very clean and spacious
from
Submitted on 19-11-2016
I have this hotel 3 stars for the lack of security features in the hotel. However, the rest of the hotel is pretty nice. I arrive to check in and the front desk informs me that I'm in the "next building." I thought, no big deal. I hop back in the car and drive to the adjacent building which looks like an old courthouse or office building. It looks nice enough. I walk to the door, it's an automatic door. It opens. Fine. I look in the lobby area, there's no clerk. I immediately think - there's ... Read more
from Okinawa, Japan
Submitted on 20-11-2016
The hotel is in a great location We stayed at the "Inn" location which is in need of upgrades . The hotel is right on the water and in the middle of downtown which is one of the best features of this property
from Alexandria, Virginia
Submitted on 23-11-2016
My family and I decided that we would stay in New Bern, NC as a resting point for our road trip down to Savannah, GA. We did not know much about New Bern but from pictures it seemed like a nice place to lay our heads. I have to say that we were more than pleasantly surprised. New Bern is a beautiful town enriched with historical significance. We were greeted at the DoubleTree by very pleasant staff, and warm chocolate chip cookies, which was much appreciated as we had taken the scenic route ... Read more
from Cape Coral, Florida
Submitted on 29-11-2016
Great food n location but we were in the Old part of the hotel was cramped n dirty. The service was great. If you stay ask only for the new part of the hotel. The old needs condemned!! We left early as we didn't want to move all our belongings to a new room.
from Cary
Submitted on 01-12-2016
I had a beautiful view from the room. The hotel was walking distance to wonderful places to eat and shop. I will definitely come back. Staff was friendly and the on site restaurant is great. Nice bar also.
from Charlotte, North Carolina
Submitted on 01-12-2016
The location is perfect for visiting historic New Bern. Scenic location on the waterfront with marina views. Hotel is need of an interior update. Lobby looks dated, Elevator tile floor is cracked and taped to hold it in place. Tub in room is peeling
from Charlotte, North Carolina
Submitted on 02-12-2016
This is a great location for walking around historic New Bern. You're within walking distance of some historic sites, shopping, a boardwalk, a waterfront park and dining. The room was clean, we had a good view, it was a decent price, and in a nice area. We will stay here again.
from
Submitted on 03-12-2016
It would have been nice to have known that a wedding reception was happening within the hotel the night we stayed. The party rocked until 11:30pm and the vibrations of the electric slide rocked my bed more than once. If I wanted to attempt to sleep through a party I would have booked a college dorm. Not cool for $160 a night. We won't stay here again.
from Grand Island, New York
Submitted on 05-12-2016
We stayed here overnight before heading out of town. The staff was helpful, the room nicely appointed and they had an excellent breakfast (included in the price). For free breakfast I typically expect some fruit and baked goods - this one was a nice surprise with eggs, sausage, waffles with fruit and whipped cream topping options plus cereal, yogurt, toast, bagels, hard boiled eggs, fruit, oatmeal and assorted juices and coffee. If you are looking for a hotel in the 100 dollar range (includin... Read more
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