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Hilton Garden Inn Charlotte Concord

Raleigh-Durham, NC, US (RDU)

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Based on 514 reviews
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Hilton Garden Inn Charlotte Concord
7831 Gateway Lane, Concord, NC US 28027

The Hilton Garden Inn Charlotte/Concord hotel in North Carolina has deluxe accommodations, friendly service and a relaxed atmosphere that await our guests. Certain to please the busy executive or leisure traveler visiting Charlotte/Concord are amenities that include complimentary high-speed internet access with secure PrinterOn® remote printing. The Hilton Garden Inn Charlotte/Concord has an in-room hospitality center which includes a microwave, refrigerator, coffee maker and two dual line phones with voice mail and data ports. Each guestroom has a large work desk with desk-level outlets, ergonomic chair, complimentary HBO® and USA Today® each weekday morning. The Hilton Garden Inn Charlotte/Concord has a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. The hotel also has complimentary wireless access in the lobby, by the pool and in the restaurant. The Hilton Garden Inn Charlotte/Concord hotel offers the Great American Grill® restaurant serving freshly prepared breakfast and dinner. The Pavilion Lounge is open daily to meet before dinner or just enjoy an evening libation. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable items perfect for in-room preparation. Looking for a great Charlotte/Concord location for your next business meeting or special event? The Hilton Garden Inn Charlotte/Concord is perfect for you. With nearly 5,000 square feet of comfortable meeting/event space and catering services that accommodates up to 200 people, our staff is committed to making your event memorable. ***** Everything. Right where you need it. ®*****

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 514 reviews
from Sanford, North Carolina
Submitted on 16-05-2016
My family, friends head to Carolina rebellion every year. This is our hotel of choice. Always clean always professional good breakfast and bar for the last drink of the day . A little pricey than some but close to event and very nice to come to after a long day
from Lancaster, United States
Submitted on 18-05-2016
This is a great hotel. We had rehearsal dinner here and multiple guests staying. It was great and the staff was helpful. Food was great. Room was perfect. Staff helpful Would recommend to anyone!! Very nice!
from Los Alamos, California
Submitted on 23-05-2016
I'm one to inspect every little detail about any room I stay in and this hotel was mouth dropping when I entered the doors. The staff were great! The decor was beautiful! My room was amazing but I told myself to look past the hair underneath the mattress cover simply because I couldn't pass up such a nice hotel. Every thing else made the stay worth while.
from Ohio
Submitted on 25-05-2016
I stayed here two weeks ago visiting family, and it was great. The rooms were standard, modern, nicely furnished. Bed was a bit firm, but still able to sleep pretty good. Though, we had a room by the elevator, it wasn't noisy, still quiet and comfortable. Nice gym, have free headsets and overall nice gym. The breakfast was wonderful and a great deal $9.95 for the buffet, or $6.95 for continental breakfast. They had pancakes,omelettes, they always the best breakfast and staff were really, really... Read more
from Savannah, Georgia
Submitted on 25-05-2016
The staff was all so friendly and helpful. The hotel was clean and modern and very nice. Restaurants all around and within walking distance. Concord Mills mall was just across the interstate so maybe a 2 minute drive. Would definitely book again.
from Columbus, Ohio
Submitted on 29-05-2016
Excellent place to stay in Charlotte. everything is available including a decent gym and excellent breakfast. Well arranged lobby with snacks and water. Excellent breakfast. What makes this place special is it is a very well managed and great staff who are genuine and make sure you have a great experience. My only company will be the lack of self check out with all Hilton hotels.
from Jacksonville Beach, Florida
Submitted on 30-05-2016
Arrived to this location and was impressed at the landscaping and the outside parking area. Once inside We were greeted with smiles and asking how was your day. Being already checked in via my Hilton app, I was given the room keys along with bottled water, coupon for our free breakfast and all was great. Later my wife and I asked recommendations for restaurants and was given a BBQ location and it turned out to be outstanding. All I can say is give this Hilton location a try, you won't be sorr... Read more
from Charleston, United States
Submitted on 06-06-2016
Loved this Hilton Garden Inn. The staff was welcoming and accommodating to my needs the minute I walked in to check in. Everything from the food, staff, General Manager, parking, rooms & location were excellent. I will stay at this location again next year for the Coca Cola 600 race. The room was a little pricey, but expected.
from Des Moines, Iowa
Submitted on 16-06-2016
Stayed here for the 4-wide Nationals at Zmax Dragway. Several hotels in this area, and most were predictably booked up. This was my first pick for this visit to Charlotte, and it looks like I chose well. Staff was very friendly and pleasant. Also very understanding for my friend who experienced several flight delays resulting in a very delayed check-in. The room was nice, though my shower was clogged when I checked in. Luckily, they immediately sent someone up to clear the drain, despite the lat... Read more
from annandale, United States
Submitted on 16-06-2016
The hotel had a staff that took their respective jobs seriously and it showed in customer service. The room was very clean and well maintained. We will definitely stay at this hotel in the future. We were greeted with smiles from the staff throughout our stay and were always asked if there was anything we needed.
from Apopka, Florida
Submitted on 21-06-2016
We stayed for 3 nights as part of a university campus tour of the carolinas. We read the reviews on Tripadvisor and decided to stay here. The staff and service was very friendly. The location was convenient and the hotel looks nice. The room a/c did not work well and there was a musty odor coming from the bathroom. It could have been a faulty bathroom fan motor. It was only in the bathroom but the bed and pillow comfort were average at best. We have stayed in many Hampton Inns as Hilton Honor me... Read more
from High Point, North Carolina
Submitted on 21-06-2016
We tacked on an extra night to an area Great Wolf vacation and decided to stay at HGI. We were pleasantly surprised when we arrived! The lobby was gorgeous and the staff was very friendly and helpful. Because the hotel is located near the interstate, I thought we'd have to contend with highway noise, but we didn't hear a peep! The hotel is very modern, the rooms were spacious with double beds, comfortable corner chair and ottoman, and a desk. Plenty of plugs on the bedside table and desk wo... Read more
from Forest Hill, WV
Submitted on 22-06-2016
We stayed here for the 2nd time the night before flying out of the country. It's location and shuttle to the airport along with good food and amenities make it a fantastic choice to use for this purpose. The staff is always very helpful as well.
from Andrews, South Carolina
Submitted on 26-06-2016
My family would happily stay here again. The staff was extremely friendly and helpful. Very clean and inviting place to stay. Upon arrival, I was informed that I'd been selected to be the Guest of the Day. Little things such as this make for a fun, enjoyable experience.
from Cary, North Carolina
Submitted on 27-06-2016
Excellent stay! The rates were good for the area. Upon arrival, the front desk staff were engaging and welcoming. The rooms were nice and clean. The decor was up to date. The whole stay was pleasant. Would definitely stay here again.
from Garner, North Carolina
Submitted on 28-06-2016
I wanted to start off by saying that I have stayed in Hilton Garden Inn's for both business and personal all over the country. There is a standard expectation that you know you will get....the Hilton Garden Inn Charlotte/Concord is average to these standard expectations at best. When my family and I checked in we had to get the attention from the person behind the front desk...(this was a first for me. Normally I am ALWAYS greeted before I ever get to the frond desk area!) We found the front de... Read more
from Blairs, United States
Submitted on 28-06-2016
Check in could not have been better, love that as a Hilton Honors member I can check in online prior to my arrival and preselect my room. Great when I can select a top floor room to prevent being awaken to people above me.
Submitted on 02-07-2016
We visit the area every year at this time. We have stayed here the past 3 years. The hotel is immaculate. The bed was heavenly. There is a breakfast which is not included but is better than the others and cooked to order. There is easy access to the highway but it is not noisy. My only recommendation would be to offer a gluten free option at breakfast such as Chex cereal. They also have coffee in the morning and infused water in the evening.
from Greenville, South Carolina, United States
Submitted on 03-07-2016
We held our 30th Reunion here. The location is excellent! Everything you could want to experience is very close by. The Charlotte Motor Speed way, the Mall strips, Dave and Busters, any style of eating environment, Walmart, everything is within 5 minutes of the hotel, that itself, is right off the Interstate.
from Toronto, Canada
Submitted on 04-07-2016
Great hotel and location, close to everything, food shopping, highways etc. Staff at front desk very professional and accommodating. Breakfast is also good, with a choice of hot (cook to order) and continental buffet. Rooms are clean and comfortable. Good value.
from philadelphia, United States
Submitted on 04-07-2016
Service was great. Room cleanliness great. Staff were courteous and helpful. Food was awful except for the omelets in the morning. The omelets were great. I would recommend this hotel to other weary travelers in the future. We traveled over 500 miles and I was very pleased with my accomendations except for the food.
from Baltimore, United States
Submitted on 05-07-2016
Great stay.. staff was absolutely awesome.! It was a business and leisure trip in which I had my daughter (4yo) with me. The staff was so great with her! They did however, make me take her to the pool. LOL. They wouldn't stop saying POOL to us every time we walked in and out as a reminder to her to make sure I took her swimming! They were GREAT!!
from Raleigh, North Carolina
Submitted on 06-07-2016
Wonderful staff...friendly and helpful. Clean and comfortable room...very spacious dining area with attentive wait staff. Very reasonably priced with all the amenities. Would stay again when in the Charlotte area.
Submitted on 10-07-2016
Recently had our family reunion here. The hotel is perfectly located near most attractions. My suite was cozy and comfortable. I was pleasantly surprised by the staff, who was extremely helpful and kind. I rate them an A, for customer service. "The food was delicious and service was impeccable."
from Gainesville, Florida
Submitted on 11-07-2016
This Hilton Garden Inn demonstrates the best of this brand. Easy, personable check-in, good rooms, cozy lobby. Melvin checked us I and I loved the personality cue on the name tag. ((Melvin likes architecture.) The bed was really comfortable. The room was good. David checked us out. His superpower is being a Night Auditor. He was friendly and chipper.
Submitted on 12-07-2016
I needed a place to sleep on my way home and this was one of the cheaper Hilton options near Charlotte. Hotel was clean, staff was friendly and helpful, bed was comfortable. I didn't do anything except sleep there but I would certainly stay there again.
from California, Maryland
Submitted on 17-07-2016
The sheets were yellow, the bed was rock hard, and there was a loud squealing noise all night long. Front desk was not willing to help and questioned me as if I was lying since I didn't mentioned anything until check out and the individual asked about the room. Overall, it is not worth the money.
from Columbia, South Carolina
Submitted on 20-07-2016
Our family reunion was a huge success thanks to the amazing staff at the Hilton Harden Inn Concord. Each staff member made our family feel welcome and made sure that our stay was wonderful. The rooms were clean and comfortable. All of the food was good. The banquet food was excellent!! The made to order breakfast was delicious!! From the time we arrived to the time we left we were treated very well. We appreciate the professionalism and amazing service of the entire staff.
from Sumter, United States
Submitted on 27-07-2016
Great hotel, friendly staff convenient location. Had a great time at my family reunion. Staff members felt like family, great atmosphere to relax, walking distance to nearby restaurants. Clean relaxing indoor pool area.
Submitted on 30-07-2016
Great hotel and excellent staff! Attended a family reunion (hosted at hotel) and everything was awesome! The catered food was delicious and the event rooms were spacious. The hotel staff were EXCELLENT. They were very attentive and personable. Our room was clean and every effort was made to fulfill our requests. Neutrogena products in the bathroom. Nice indoor pool and hot tub. Free continental breakfast or pay for a great made to order breakfast. Near lots of dining and shopping. We really en... Read more
Submitted on 30-07-2016
My family booked rooms here for our family reunion. From check in to check out the experience here was kind and professional. This particular weekend the hotel had 3 different families staying there hosting their family reunions and as busy and chaotic as it seemed to be, the staff did not let it get to them (or at least didn't let it show). They went above and beyond to make sure everyone was taken care of. Even the family members that are overly picky were pleased. The rooms were clean, food w... Read more
from Galax, Virginia
Submitted on 05-08-2016
great location.Quick and Easy Check in/out. GREAT customer service by ERIN. Clean rooms. Even the pool was clean and refreshing. The only reason that i'm not giving an excellent rating is due to the comforter on the beds. They WOULD NOT stay on the bed throughout the nite. It was a still a comfortable stay and i would definitely stay again.
from Mooresville, United States
Submitted on 06-08-2016
The room is sufficient. Breakfast very good. No frills, nothing fancy. Super nice staff, very helpful. Had a dirty comforter, aside from that, pretty comfortable and clean, just nothing fancy. Bed was a little hard despite the adjustable dial on the side of the mattress.
from Philadelphia, Pennsylvania
Submitted on 09-08-2016
Nice hotel for family reunion - large comfortable rooms; good breakfast. Free easy parking; near many restaurants and a mall. However, I thought the rate could have been better given the # of rooms reserved and its distance from Charlotte.
Submitted on 09-08-2016
We felt very comfortable and safe staying at the Hilton Garden Inn in Charlotte, NC. I appreciated having been able to sit on the patio with family and friends. The children and some adults enjoyed the swimming pool. The hotel was near many eateries and fun venues for the family to enjoy. We will recommend the hotel to many friends and family as they travel across country and the world.
from Clermont, Florida
Submitted on 12-08-2016
Great staff and great hotel. Was up before breakfast and the front end happily got me a coffee. Meant a lot to me. Appreciated the hospitality. Recommend the hotel to everyone in the area. You will not be disappointed.
from Charlotte, North Carolina
Submitted on 18-08-2016
We stayed here for a night and got in very late because of power problemsupply but we're very impressed with the level of service provided. As a team member got the feel that people enjoy working for hilton which makes me very happy.
from Morehead City, North Carolina
Submitted on 18-08-2016
Came in late in the evening. Located in a large complex with many hotels and shops. Check in was fast and freindly. Hotel was clean and updated. Bar stayed open so I could order some food and drinks. Bartender was freindly and efficient. Food options are vareid and fresh so that even if you are staying several nights you can eat here every night rather then trekking out to a restaurant. Nothing better then a Hilton Club Sandwhich! Located near the highway but far enough away that there is no tra... Read more
from NORTH CAROLINA, United States
Submitted on 23-08-2016
I was very pleased with everything. Staff is AWESOME! The maids were AWESOME and MGR AWESOME... I had Excellent service, the quality of everything was top of the line. Very clean! I feel like anything I would need they would do their very best to please you! I feel like they really care about your stay with them matters. The beds were so comfortable I did not want to get out of them.
from Abilene, Texas
Submitted on 27-08-2016
Fantastic stay. No need to leave hotel to eat the Restaurant is great!! The bar tender was very nice and it was a pleasure to spend time in the lounge. My company had reserved one of the meeting rooms and the attention we received was a+++++.
from Newtown, Pennsylvania
Submitted on 01-09-2016
I stay at the Hilton garden Inn in Concord very regularly. While the exterior says corporate chain hotel, the experience is very different. The staff is always very friendly and welcoming, the beds are terrific and the rooms are clean and fresh. I prefer staying here compared with the are expensive hotels up town.
from Laurel, Maryland
Submitted on 02-09-2016
As a business client I was expecting more cooperation. I was very disappointed at the managers inability to work with us to accommodate simple request. It wasn't until it was mentioned hay we would not return that he began to accommodate us.
from Toney
Submitted on 08-09-2016
I have an annual training class that I attend here. I always stay here because the training is held at the hotel. My room was comfortable, clean, and roomy. Never had a problem staying here. I always get great help from the front desk. Erin helped me this time with suggestions for supper.
from Seattle, Washington
Submitted on 11-09-2016
It was a nice clean hotel with friendly staff. They also had a good gym with well functioning equipment. The bed was very comfy. Overall, it was A Clean, well stocked bathroom. Yummy breakfast at a great price.
Submitted on 11-09-2016
This hotel is excellent as always. The staff is very helpful and courteous. The cleanliness of the rooms and the hotel overall are what brings me back each year. I would like to have somewhat faster complimentary internet access in the rooms, paying extra for this seems somewhat trivial.
from England UK
Submitted on 13-09-2016
Nice hotel for the local attractions. The staff were friendly and helpful. Clean and fresh hotel. Good breakfast area/dining/bar on site. No exceptional views from this hotel but it is in a nice area with lots of choice for places to eat locally. Extremely handy for Charlotte Raceway and the NASCAR team facilities.
Submitted on 13-09-2016
The hotel was nice and the rooms looked very good. My only issue was that our Housekeeping service the first night was not up to par. Other than that, the hotel staff and accommodations were very nice.
from Delray Beach, United States
Submitted on 14-09-2016
Each stay at the hotel has been wonderful beginning with the warmth and ambience of the lobby. Greeted by a personable desk clerks, all staff members are most helpful, courteous and friendly. The business office is so convenient.
from Pembroke Pines, Florida
Submitted on 17-09-2016
I changed from candlewood suites in charlotte to here and this place is great. I wish I would have came here 1st instead i wasted $553 at candlewood suites. If you ever in Concord North Carolina you must stay here room are nice and comfortable beds are big and soft.. great place for a vacation
Submitted on 18-09-2016
I enjoyed the hotel. All of the staff were welcoming and professional. I will recommend to another traveler. I would also stay there again if traveling in the area again. I loved the whirlpool tub in the room. Thanks!
from Kingsport, United States
Submitted on 23-09-2016
Outstanding service food and accommodations very friendly and professional staff would definitely recommend to anyone visiting the Charlotte/Concord area. We will surely make the Hilton Garden our hotel of choice
from bluff city, tn
Submitted on 24-09-2016
Nice , clean , good location. Nice employees ..... Would deff come back again ... Good location to mall and restaurants good family safe area a++++++++ We came to visit the race shops and hall of fame and we enjoyed our visit very much ..........
from United States
Submitted on 30-09-2016
lovely lobby and good pool, lovely bar and good food, ac system was noisey and didnt get much sleep it was a litte hard to find...glad i had gps system in my car the bar was very convenient and there was coffee in the lobby in the am...great plus
from marion, NC
Submitted on 01-10-2016
The lobby is gorgeous, the room was huge! At least 12 ft from the foot of the beds to the wall. Personal keurig coffee maker in room. Very clean, great indoor whirlpool and nice heated pool. Beautful carpet in hallway on 2nd floor. Will definitely be back. Staff was A+.
from Middletown, OH
Submitted on 01-10-2016
Very nice staff, excellent location, fancy lobby, but totally overrated. One of the hardest mattresses I've slept on at a hotel in several years, plus I realized in the middle of the night waking up in a sweat that the air conditioner was completely defunct - really? This had to have been known before the the room was listed as available. I'm a Hilton guy, but I'll be passing on this one on my next Concord trip.
from Greeneville, Tennessee
Submitted on 06-10-2016
Wonderful hotel for business or leisure. The staff are very accommodating and knowledgeable. Would definitely recommend this hotel to anyone. The hot tub was wonderful and very therapeutic after a day of physical therapy. Love this place!
from Greer, South Carolina
Submitted on 12-10-2016
Have stayed at a Hilton Garden Inn before but tis one was a little different. I enjoy the E Check-in, however, the description for our room said it overlooked the plaza. The view for rooms 202, 204 and 206 was of the awing over the plaza. You only have a partial view of the sky. The Junior Suite was spacious and clean. The adjustable mattress didn't work on the left side of our king side bed and my husband woke up with an achy back. We were told they are in process of replacing the mattresses. T... Read more
from Fairfax Station, Virginia
Submitted on 24-10-2016
This was the first time I had stayed at a Hilton Garden Inn and it was what I expected. It's certainly not a 4 or 5 star hotel but it was clean, modern, and well kept. Our room did have a strong colox smell in it but by the next morning it was gone. The staff was very friendly. My husband travels a lot for business so he's a Hilton diamond member which meant our breakfast was free. It was actually very good. I'm not sure how much it normally costs but it's probably worth doing. All in all... Read more
from Lubbock, United States
Submitted on 26-10-2016
We arrived late for a one night stay. The lady at the check-in had everything ready for us including two bottles of water, immediately recognized my name and just wanted to see my ID real quick. After a long day of travel, that's just amazing! All the other people were great as well. We would definitely stay here again!
from Oceana, West Virginia, United States
Submitted on 26-10-2016
We have stayed here several times & this last time was by far the best ever! If you have to travel to the Concord/Charlotte area, I highly recommend this hotel. We have stayed at other hotels nearby but this is the best. Super quiet & the staff is friendly!!!
from Raleigh NC
Submitted on 26-10-2016
After staying at this hotel in the past, we selected it even thought the rate was higher than in the past. We received early check-on and that experience was positive. After that, the service we received was not so great. The hotel lobby and dining areas were freezing cold; the temperate was in the 30's - low 40's at night and the air conditioning was running in the lobby. It was very cold; we requested that they turn off the AC, but had no success. We asked about the gas logs and were told... Read more
Submitted on 31-10-2016
This room meet all of our expectations and more. We actually arrived at noon and was able to check in early evnthough our checkin time wasn't until 3pm. That goes a long way in my book. The room was very clean and we are also provided with Complimentary bottles of water.
Submitted on 01-11-2016
This has become my "go to" halfway hotel as I travel up and down I-85. The pool, restaurant, and rooms are clean and great. The front desk staff couldn't have been quicker or kinder. I highly recommend.
from Atlanta, Georgia
Submitted on 07-11-2016
My experience at your facility in Concord North Carolina was great would gladly recommend this facility to all of my colleagues and friends. The pool and hot tub is another strong point that your facility has it helped deal with my back pains and knee problems. Overall I had a great experience at your Hotel.
from Pittsburgh, Pennsylvania
Submitted on 12-11-2016
Overall great staff, great location, would stay there again. The hotel was very clean, food was very good. Front desk made you feel welcome and at home. It is a very nice hotel and the location for our visit was just perfect.
Submitted on 12-11-2016
Wonderful hotel. Clean, roomy, comfortable and the staff was super friendly and great location. We were picked as "Hilton Honor Guest Of The Day" and got S free breakfast and free water. Love this place.
Submitted on 12-11-2016
Every year my boyfriend always cum to north carolina but this time he wanted to cum to concord and I'm glad he pick this place and hotel cause the room and staff are wonderful and there is a lot surrounding restaurant and the mall and shopping stores is only mins from the hotel and I luv it....I will b back up here
from Pittsburgh, Pennsylvania
Submitted on 15-11-2016
We had no complaints at all. Nice room; clean and well kept. All services worked with no problems. Everything was great. Spent a weekend and place was quiet even with Cheer competition in vicinity. Would stay there again.
from New York
Submitted on 15-11-2016
had a wedding in area and was recommended to stay here by friends who booked a group rate. The hotel was clean, had a nice gathering place, bar and meeting rooms/sitting areas. Loved the snacks they offer (to heat in a microwave in room) if you get an attack of the munchies late night.
from Orlando, FL
Submitted on 16-11-2016
This HGI is top notch. The location is awesome. You are a few blocks from many places to eat and the Concord Outlet Mall. If you are going to attend the Charlotte Speedway this is a great base camp. If you need to spend the night and catch a flight out of Concord Airport this HGI is the best place to stay,
from Wooster, Ohio
Submitted on 21-11-2016
My husband and I stayed here for two nights while in town for a wedding. The service was great.. The staff was so friendly and helpful. This was our first time in Concord and they made us feel so welcome. The room was nice and very clean. No complaints! There is a nice lounge area that we used for breakfast each morning and drinks in the evening. We really enjoyed the complimentary coffee, flavored creamers and flavored water available throughout the day. We would definitely stay here ag... Read more
from Raleigh, North Carolina
Submitted on 25-11-2016
The rooms have sleep number beds and brand new LED 50" TV's but the rest of the decor is dated. Older carpet and lamps that look like they're out of the 70's. Also, the cable system is some weird and slow Time Warner Cable hack and the channel and guide options are SLOW. The DirecTV systems you'll find in most Hilton properties are far superior. Also, the staff are nice enough but don't go out of their way to provide helpful advice.
from Concord, United States
Submitted on 27-11-2016
For the $100+ cost per room, you will pay for breakfast per person. that to me is gouging the customer. The beds were the hardest I have ever slept on for a +100 room. I normally stay at Hampton Inn, and I will stay at Hampton Inn from now on. By the way, people were top notch. Could not have been better.
from Salisbury, North Carolina
Submitted on 29-11-2016
Great location to shopping and restaurants of all types of food for your tasting. The hotel itself is very clean and quiet the only downfall would be no complimentary breakfast and the timer on the spot in 5 minutes long. Kind of hard to relax getting out of the water every 5 minutes
from Joplin, Missouri
Submitted on 30-11-2016
Found the cleanliness of the room was far below the normal HGI standard, and one day we did not receive room cleaning and refreshing (even notified front desk that needed service - did not receive). Room carpet and floor in bathroom did not appear to be clean.