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Cherokee Grand Hotel

Asheville, NC, US (AVL)

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Hotel Specials
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Based on 237 reviews
Room & Rates

Single Room, 2 Double Beds, Non Smoking

2 queen beds
Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

2 queen beds
0 sq feet (0 sq meters)

Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Room, 1 King Bed, Smoking

1 king bed
Overlooking the mountains

Entertainment - Free WiFi, 32-inch flat-screen TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, single sofa bed, and sofa bed; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed

Standard Room, 1 King Bed

1 king bed
Entertainment - Free WiFi, 50-inch LCD TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe, One King Bed, Non-Smoking

1 king bed
Entertainment - Free WiFi, 32-inch flat-screen TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 king bed
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, single sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

2 queen beds
Entertainment - Free WiFi, 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

1 king bed
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed, Smoking, Jetted Tub

Standard Room, 1 King Bed, Smoking, Jetted Tub

1 king bed
Entertainment - Free WiFi, 32-inch flat-screen TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, jetted bathtub, and hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

1 queen bed
Entertainment - Free WiFi, 32-inch LCD TV with cable channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, single sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Deluxe Room, 1 Queen Bed, Smoking

1 queen bed
Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

1 queen bed
Entertainment - Free WiFi, 32-inch LCD TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, single sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Deluxe Room, 2 Queen Beds

2 queen beds
Entertainment - Free WiFi and cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, designer toiletries, and a shower/tub combination with a hydromassage showerhead
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Cherokee Grand Hotel
196 Paint Town Rd, Cherokee, NC US 28719

Rooms
Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with down comforters, and all rooms are furnished with double sofa beds. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Amenities
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a fireplace in the lobby. Guests who want to try their luck at the slots can hop on the complimentary casino shuttle.

Business, Other Amenities
Featured amenities include express check-out, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.

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Know Before You Go

  • One child 16 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not served at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in fee: USD 0.00
  • Late check-out fee: USD 0.00
  • Crib (infant bed) fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • Complimentary Coffee
  • Elevator / Lift
  • Express Check-Out
  • Fireplace in Lobby
  • Free Local Calls
  • Outdoor Pool
  • Outdoor Seasonal Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 237 reviews
from Atlanta, Georgia
Submitted on 22-04-2016
There web site states that they recently (late 2015) redid the hotel.If they did the mattress in room is still from the era of the stippled ceiling in room 211.They also state a free breakfast, sadly another lie.The only good thing I can say that this room was comped, because the casino was booked. I had to take the pillow (like a bag of marshmellows) roll in into a useable lump and place in the small of my back.At 3am in the morning I could take no more,I pulled the cushions of the couch and sl... Read more
from
Submitted on 08-05-2016
1st time staying in this Hotel and it was great. Friendly Staff, Clean Rooms and quick shuttles to the Harrahs Cherokee Casino. I would definitely come back to this Hotel if Harrahs Cherokee has No Vacancy.
from Moncks Corner, South Carolina
Submitted on 09-05-2016
the room was a disaster, it wasn't clean, the linens had stains and tears in them and the telephone was filthy, I called the front desk to ask for another room , but he left me on hold and never came back to the phone, so I had to go downstairs to the desk, never again will I stay there.
from Seminole, Florida, United States
Submitted on 20-05-2016
I tried to get a room at the casino, but they were booked. They (total rewards) referred me to this hotel and booked it for me. I got a great rate. Room was average, and clean. Staff was friendly. It really is 1600 feet to the entrance to the casino. It is more like a 10 min walk and you do have to cross a main road. I would stay here again.
from Concord, North Carolina
Submitted on 21-05-2016
Harrahs was full and they booked me off site at Cherokee Grand. I was pleased at the appearance of the hotel and the speed that the front desk got the check in done. They offer a shuttle to the casino which I recommend, and they run every 30 minutes. The room was nice and clean and the water was hot. The flat screen had plenty of channels and the beds slept good. If the casino is full, I would not hesitate to stay here again.
from Fayetteville
Submitted on 26-05-2016
Stayed at this hotel to give the casino another shot and staff at hotel was very rude kept banging on our door starting at 9am every half hour wouldn't stop waking us up when checkout was 11 didn't have hot water didn't have but a partial roll of tp and refused to give us another for such a pricey hotel this place is crap they claim its Recently remodeled and wat not but everything is still out of date no water pressure was total crap :( would not recommend to anyone even for free stay....
from
Submitted on 27-05-2016
Spiders and webs in the bathroom, carpet was absolutely FILTHY! Big dark brown spots all over so kept socks on to keep from catching something. Not the quality I expected. Harrah's Cherokee comped the room because their hotel was full. Was told by Harrah's reservations that Cherokee Grand had been fully renovated. Someone at Harrah's should walk across the street and take a look. I will say the beds looked fresh and clean and were comfortable but that filthy looking carpet was a complete turnoff... Read more
from Pendergrass
Submitted on 01-06-2016
Their beds were so comfortable. Since I have a pillow top mattress, I was able to sleep so good. Most hotel beds are uncomfortable, but they have pillow top mattress. They also have a shuttle to the casino. The employees were great.
from Cleveland
Submitted on 17-06-2016
I've stated here many times. This time the room didn't look as clean as I thought it should. One of the pillows didn't have a pillow case also that same pillow was tore! The shuttle ride to and from the casino is a good thing to have and I used it. Ground floor units are good and you can park in front of your room. We stayed in the older part and feel it needs to be updated. Yes I will still stay here again. Friendly staff also.
from Raleigh, North Carolina
Submitted on 19-06-2016
Harrah's provided a comp room for me at this property just across the street and 0.2 tenths of a mile down the road from the casino. I suspect I was given a deluxe room (it had a giant TV, two queens and free internet WIFI)......and I loved it. The bed was extremely comfortable, the room was spotless clean and the front desk service was exceptional - allowing me to check in at 2pm despite posted notice disallowing check-in prior to 4 pm. easy and safe parking in the lot was nearly as close as... Read more
from Goose Creek
Submitted on 29-06-2016
As soon as you enter the door, there is a awful smell, i think it is coming from the carpet, while you are lying down relaxing watching TV, a lot of mosquitoes are flying around, go to the bathroom, there are a lot of ants coming out of the drainage, what an awful place, no more of that place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
from Charlotte
Submitted on 13-07-2016
We had a deluxe room. The bed is comfortable. Terrible room cleaning. The door sign only is used for when you do not want to be disturbed... Nothing asking for housekeeping service. Our second day- we left at 9:30 am... When returned at 4:30. We found that nobody cleaned the room. Our dirty towels were still on the bathroom floor, trash was never emptied etc. We don't need our bed linens changes daily... But we do appreciate having cleans towels and trash emptied. We had towels delivered and ... Read more
from Macon, Georgia
Submitted on 18-07-2016
I reviewed this hotel 2 years ago and gave a really good review. I visited Harrahs Casino again and chose this hotel for my stay. This time around, the room was not up to par. The housekeeper didn't clean the window where someone had been sitting there small child there to smear the windows with fingerprints and lip prints. Also, the small child had to have wore a full pamper because the ledge was pissy and you could see where the water dried and wasn't cleaned. The hotel doesn't have soap in th... Read more
from Asheville
Submitted on 20-07-2016
When I booked this room, the information given on the website was free continental breakfast. But, when we arrived we were informed that this stopped back in December. Coming off the elevator to our room, our room was located near the ice machine, but I noticed a terrible smell. I'm not sure if the ice machine had been leaking and maybe that was the reason...maybe where the water got in the carpet? Upon arrival, the room was clean and inviting. It was very compact. No balcony. The window gave us... Read more
from
Submitted on 28-07-2016
Great room for the price considering the event. New Years Eve, Harrahs! BTW, we booked 365 days in advance, you have to! Very pretty lobby decorated for Christmas. The front desk guys were very accommodating and free shuttle to Harrahs. We had a wonderful time and would definitely stay again!
from
Submitted on 14-08-2016
Checkout at 1100 and no late check out. I was in a double queen deluxe (standard) room. I stayed Friday and Saturday on casino comp points and wanted to add one more night (Sunday) to be paid with cash. Although this room had the same layout as all the other queen deluxe rooms in the hotel, I was told that I would have to pack up and move to another room if I wanted to stay another night. The customer service agent was indifferent to my request for a late checkout and to avoid moving rooms. ... Read more
from Virginia Beach, Virginia
Submitted on 18-08-2016
Stayed one night. Luckily it was comped thru the casino because they were full The room was big and clean enough- just old. Needed an update. Everything went smooth with check in. The bath was large. Just really needed to be updated. I can not believe someone would paint the tub and tile ! Yep they painted it. I am sure it looked good for a short while but it was wearing off when I was there. Also no breakfast. Ugh. But they did tell us about the breakfast place down the street. It was grea... Read more
from Dallas
Submitted on 24-08-2016
This was an overflow hotel from Harrahs. My friend and I stayed there for two nights and was not happy. Turned the bed back and someone's arm from eyeglasses were under the cover!!!! Also on the floor by the bed was someone's medicine (pill). If this is all Harrahs has to offer, we will not be going back!!!
from Roanoke, Virginia
Submitted on 25-08-2016
Just because you are in a comped room doesn't mean it shouldn't be clean and in good working order! The chair and couch were very dated, dirty and fading. The carpet hadn't been vacuumed and the bathroom wasn't cleaned very well. The ac unit didn't work efficiently and had mold growing on it. The second day of our stay housekeeping just pulled up our sheets and blankets and emptied the trash. They didn't clean anything or give us clean towels.
from
Submitted on 01-09-2016
Dated room but clean. This room was the type room I get as a comp room from.casino. I did not see cont.breakfast.Hotel was within walking distance of you are ok with maybe 1/8 mile walk. I prefer rooms at casino but this was ok to get the urge to gamble out of my system. I would stay again.i
from Moncks Corner
Submitted on 08-09-2016
When we walked inside of this hotel it had a very fresh smell. The desk staff was very friendly. The room and bed was very comfortable and fresh as well. The bathroom was very clean. Which is a must! But it really would have been nice if they had a full breakfast like they use too. Or one even better than just coffee and juice in the lobby! They didn't even have fruits! Hopefully the manager would read my review and reconsider a better breakfast. This is the only downfall I found with this hotel... Read more
from Shelbyville
Submitted on 12-09-2016
Room very clean with microwave, refrigerator and coffee. Bed very comfortable, quiet location, but near casino and restaurants. The lady who checked us in very friendly and helpful. Would definitely stay here again. Also had complimentary coffee, juice, hot chocolate and water.
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