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SpringHill Suites by Marriott Charlotte Ballantyne Area

Charlotte, NC, US (CLT)

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Based on 186 reviews
Room & Rates
Suite, 1 King Bed with Sofabed

Suite, 1 King Bed with Sofabed

1 king bed
400 sq feet (37 sq meters)

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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2 queen beds
400 sq feet (37 sq meters)

Layout - Separate sitting area
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, safe, and free newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Hide room details
SpringHill Suites by Marriott Charlotte Ballantyne Area
12325 Johnston Rd, Charlotte, NC US 28277

Make yourself at home in one of the 164 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a television in a common area.

Quench your thirst with your favorite drink at a bar/lounge. A complimentary continental breakfast is included.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.


  • Business Center
  • Complimentary Coffee
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Free Breakfast
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 186 reviews
from Columbia, South Carolina
Submitted on 23-02-2016
Very spacious King size room w/ extra couch and desk area. I like how the bathrooms are split where you wont have wait until someone else comes out. Was very clean. We had a corner room at the end of the hall so we didnt hear any extra noises. The bed and pillows were very comfortable. No issues with parking even though the parking lot was being paved and we came back very late. I would stay here again if I was in the area. Was close to a lot of restaurants and shops.
from Charleston, South Carolina
Submitted on 06-03-2016
We were here for a school function with the kids . Family of 4. This hotel is relatively new but is undergoing extensive rehab at the time of this writing. Where the rehab has been complete, the area is completely modern and beautiful. I imagine within the next few months this place will be a marvel. The room was nice with some of the most comfortable beds I have stayed on - very soft. There was a work station that was separated by a movable window to the bedroom. The toilet and shower w... Read more
from Oklahoma City, Oklahoma
Submitted on 13-03-2016
The location was perfect for where we wanted to go in Charlotte.Rooms were very recently just upgraded with everything nicely done.The front desk staff was very courteous and was on hand at all hours of the day.
Submitted on 17-04-2016
Stayed here for a few days when in town for a soccer tournament. Nice hotel with plenty of parking and surrounding restaurants. Rooms are large with and extra room and sleeper couch. I would stay here again. Breakfast was decent hotel breakfast foods.
from Gloucester, Virginia
Submitted on 02-05-2016
Hotel was nice. Rooms could be larger. Staff was very responsive and the kids loved the pool. Breakfast is included and has a variety of foods offered. Lots of restaurants nearby and the mall is at the next exit.
from North Carolina
Submitted on 02-06-2016
Overall this was a great experience for my my wife and I on our trip to Charlotte. The staff was extremely friendly and helpful. The room was clean and in great shape. We liked being able to sit on the sofa in the sitting area. It is a little unusual to share a TV between the sleeping area and the sitting area, but the benefit of the seating area is very worthwhile for us. The beds are very comfortable.There are plenty of dining options in the area. There is a nice mall one exit down on I485 to ... Read more
from Cabo San Lucas
Submitted on 16-06-2016
Make sure you get a room on the parking lot side or you will be woken up all night by cars and motorcycles peeling out on the very busy road on the other side of the hotel. Thin windows. The WiFi requires reauthentication after an hour or two of inactivity, which is very irksome. Breakfast is good. Clean new rooms. Close to stuff. Elevators are a long way from the front desk.
from Columbus, Ohio
Submitted on 22-06-2016
Very nice hotel, beautiful updated rooms, free breakfast, free parking and wonderful customer service. Kudos to Ramona at the front desk for happily fulfilling my millions of requests. Across the street from a shopping center..midwood bbq is delicious! Be back soon!
from Greensboro, North Carolina
Submitted on 27-06-2016
This hotel is in a great location. You can walk across the street to several good restaurants. The rooms are nicely laid out and the decor is modern and fresh. The staff were very friendly and helpful, especially the bartender who also took it upon herself to put a ticket in for us when we mentioned that our room was hot. That was a big issue for us. It never did get cold. Apparently, there are sensors in the room that will sense when there is no activity and adjust the air accordingly regardle... Read more
from Zebulon, North Carolina
Submitted on 27-06-2016
Pros: Pool area was clean, bathrooms were clean upon arrival, beds were comfortable and overall hotel appearance was well kept. The cleaning staff was nice as well. Cons: It was extremely warm in the hallways and the A/C in the room would work sometimes. They may need to check on the unit. Also, there was one staff lady there who seemed as if she didn't want to be bothered. All of my things fell off of my cart and she didn't ask to help or even seem to care. During checkout, I was charged ... Read more
from Cincinnati, Ohio
Submitted on 27-06-2016
I walk into the hotel and the lobby is unusually warm...'not pleasant to sit/linger. The room was extremely warm. I turned the AC on (wall control for window unit). It never did cool down for comfortable sleeping!! Pulled curtains for the next day to eliminate sun exposure; left the AC on. I returned and the AC was off...probably due to motion control and energy savings. That's ok, but again, the room never cooled down upon activating the AC. I think these window units just CANNOT keep u... Read more
from Brandon, Florida
Submitted on 13-07-2016
And great location! Staff was always pleasant and ready to help. Room was very clean and although property is 7 years old it does NOT look it! Everything is well maintained, from the outside in. Beds were VERY comfortable and the location was perfect with lots of restaurants within walking distance and close to 485. Would definitely recommend and stay here in the future.
from Maryland
Submitted on 19-07-2016
I stayed here for 2 nights for a business trip. The front office staff was very nice and friendly. The reviews about the hotel being warm are true. The halls were very warm and the room was pretty warm too but when I turned down the temp it was fine. The AC is pretty loud though. My room was mostly very clean however, there were 2 long hairs in the bathroom and a couple in the shower as well when I arrived in my room. The room apparently hadn't been cleaned very well after the last guest checked... Read more
from NC
Submitted on 25-07-2016
Went down 7/24/16 to meet friends for Avalanche Club meet only to find that 4 of their vehicles had been broken into in the parking lot. Another guests car had also been broken into. I think the thieves hit 6 vehicles total. Had a few of our group's rooms were very late in getting daily housekeeping, While there I witnessed a person with reservations trying to check in at 7PM only to find that his room wasn't ready and I don't think there was a housekeeping staff on duty at the time. After suppe... Read more
from Plymouth, Minnesota
Submitted on 25-07-2016
Beware of this place. I've stayed in a few Marriot Suites and other lesser hotel chains in my time and this is the worst place I've ever been. All started well until I got a call at 4 AM in the morning of my first night to let me know that the police was downstairs and wanted to speak to me. It turns out that my vehiclke was one of 7 vehicles that were broken into that night. Visions of my vehicle sitting on blocks with my wheels gone and windows broken with my vehicle elctornics all stolen 1... Read more
from Summerville, South Carolina
Submitted on 25-07-2016
I had the pleasure of staying here at the Spring Hill Suites for an overnight business trip. The staff were very friendly and attentive. The room was very clean and comfortable. I enjoyed the evening reception and the complimentary breakfast. I also enjoyed the close proximity to all the restaurants in the area.
from Charlotte, North Carolina
Submitted on 26-07-2016
I stayed there for two nights and both nights couldn't get any sleep. The room was sooo hot and the AC didn't work well, even though it was louder than a helicopter. Cleaning service sucks. Hair was everywhere in the bathroom and on the bed when we checked in. Since I wasn't able to sleep at night, I tried to stay in bed late and because I stayed in the room till 11:30. No cleaning service was performed. Even though the manager insured me that it will be taken care of. Seriously, this is a horri... Read more
from Riceville
Submitted on 27-07-2016
The location is perfect for a walk to local restaurants and shops. It is a very nice area of Charlotte. Springbrook suites is a leader in nice rooms equipped to make a business or family trip more enjoyable. The living area with Tv coupled with the work area with a desk makes this a very functional space. When traveling with family the 1/2 bath separate from the shower area is definitely a nice addition. The beds are very comfortable which I have came to expect from a Marriott property. The work... Read more
Submitted on 14-08-2016
My family stayed here for a family reunion and everyone loved it! The hotel was very clean and the staff was very friendly and helpful. It was in walking distance of several great eateries. I highly recommend it!
from Marietta, Georgia
Submitted on 16-08-2016
Ballantyne area hotels are always busy. This property is no different. Very good location. I like the fact it's inside 485 far enough you are removed from highway noise. There is plenty of options in the area for restaurants, shopping, etc. At first blush, my room looked just fine. I like the space of the Springhill properties. The bed was in good shape, the sitting area was typical Springhill and in good shape. The lighting for the desk area could have been better, but I've seen worse. But... Read more
from Savannah
Submitted on 25-08-2016
I read the HVAC issues in previous posts. However, we were limited by tournament hotel selections. The hallways were a little warm (heat of day outside was 98), the rooms were very comfortable. Also, all they had available for our team were King suites which are nice except the fold-away beds, but these were very well maintained with plenty of room. It was great having the fridge and microwave along with a separate bathroom from shower area. Bartender, Sofia?, was awesome, business area very a... Read more
Submitted on 29-08-2016
Took my family to visit the area and yes this location was under renovations however when I made my reservations online the hotel's website stated just that so I knew what to expect. Everyone we encountered at the front desk was delightful, Mary & Ramona's customer service was spot on! Even the construction crew spoke to all the guest they came in contact with. We had car trouble upon leaving Sunday and Rodney in Maintenance was so nice to allow us to borrow his jumping cables and be out in t... Read more
from Manassas, Virginia
Submitted on 05-09-2016
I stayed here on 4/29/16. This hotel is nicely situated in an area that has ample dining and shopping close by. The rooms are comfortable and well maintained. The staff friendly and attentive. I have stayed here several times since it has opened as I visit the area frequently. The service and quality has been very consistent. The TV programming is very good. Access to many good and popular TV Shows. And Breakfast is also very good and has a diverse selection. Which makes me confused as the Ow... Read more
Submitted on 07-09-2016
We were in town for a Labor day wedding being held on Sunday. We did a 3 night stay. The hotel staff were very friendly and attentive to the needs of the residents as well as keeping it tidy. At one point there was a worker on his hands and knees scrubbing the lobby floor. The room was cleaned very quickly everyday as we were away for ~1hr eating breakfast. Breakfast was always good and fresh. There were several opportunities that I noticed: 1) the hallways were at times very warm. Another ... Read more
from Winter Garden, Florida
Submitted on 27-09-2016
It is a clean hotel. The include breakfast which is helpful. The bar attendant is very fanny. The AC needs to be controlled from the unit instead having the panel on the wall. It is located in a quite location and close to a supermarket and restaurants. The illumination in the bathroom is not the best.
from Hilton Head
Submitted on 11-10-2016
We stayed here evacuating from Hurricane Matthew: I have never stayed at a Springhill Suites hotel, and I was pleasantly surprised: separate bathrooms for toilet and the sink and shower: nice small sectional -desk area. Beds are very comfy, rooms are clean and hotel is kept very clean: I would say carpeting in our room needs replacing, as does the sectional. What makes this property special is it's staff: The desk clerks (customer care assistants) are friendly, and very helpful. I was impressed... Read more
Submitted on 12-10-2016
My neighborhood lost power for a few days due to Hurricane Matthew and we hotel hopped for about 3 days. This property was a well maintained item and we enjoyed our stay. The room design of this brand are among my favorite. I especially liked the big screen TV.
from Alpharetta, Georgia
Submitted on 22-10-2016
We were in Charlotte for our nephew's wedding. This hotel is brand new and located close to shopping and restaurants. Just off 485 too. We thoroughly enjoyed a visit to the Latta Plantation one afternoon. Had a great rehearsal dinner at nearby Gusto's. Fantastic golf at Ballantine just across 485. Tough layout with fast greens!