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DoubleTree Guest Suites Charlotte SouthPark

Charlotte, NC, US (CLT)

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Based on 935 reviews
The Doubletree Guest Suites Charlotte/SouthPark hotel is the only all-suite full-service hotel in the heart of SouthPark-offering the best shopping an
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DoubleTree Guest Suites Charlotte SouthPark
6300 Morrison Boulevard, Charlotte, NC US 28211

Guests have the assurance of a friendly and highly professional staff combined with the advantage of an ideal hotel location in Charlotte, close to prestigious shops and one of the largest business districts in the state of North Carolina. The Doubletree Guest Suites Charlotte/SouthPark Hotel Features and Amenities include:* Captivating garden courtyard and park views* The Market Caf?nd The Banker's Club Lounge* Wireless Internet access in public areas* Gift shop* Business center* On-site, fully equipped fitness center and complimentary membership to nearby Peak Fitness* Large outdoor pool with cascading waterfall* Safe deposit boxes* Automated teller machine in the lobby* eCheck-In and Zip Checkout* Multi-lingual staff* Same-day valet dry cleaning and laundry facilities on-site* Complimentary parking, local area transportation and HERTZ car rental desk(PDF download)* Suites for guests with disabilitiesAll 206 Doubletree Guest Suites offer the following hotel Features and Amenities:* A large living room with sofa bed, separate bedroom with king-size bed (or two queen beds), bathroom and new 32" flat-screen plasma televisions* Separate kitchen including oven, full-size refrigerator, microwave and sink* Sweet Dreams by Doubletree® sleep experience with plush-top mattress, luxurious linens, down comforter and jumbo pillows* Two telephones with voicemail and data ports, High-speed Internet access and remote guestroom printing, Neutrogena® bath & body products, Wolfgang Puck® coffee maker with gourmet coffee pods, iron and ironing board, individually controlled air-conditioning and heating, cable TV with pay-per-view movies, CNN, ESPN, and HBO®* USA Today® delivered each weekday morning* In-room diningThe Doubletree Guest Suites Charlotte/SouthPark hotel is the place to meet and celebrate. Any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding. Whether for five or 330 people, the organization combines detail and imagination to ensure that every function is well remarked and happily remembered. The Doubletree Guest Suites Charlotte/SouthPark hotel offers:* Over 12,000 square feet of flexible meeting and banquet space* The Garden Pavilion* Extensive in-house audio/visual equipment* Executive Meeting Packages* Hospitality Suites* Wedding and social event planning service* eEvents to book your Charlotte meetings online; right here, right now!Spend the day taking in all the vibrant culture, exclusive shopping, and unique eateries that SouthPark has to offer, then return to the charming Southern hospitality of the Doubletree Guest Suites Charlotte/SouthPark hotel. Close to the cultural and retail vanguard, the hotel offers a cosmopolitan experience with the ambiance of a "home away from home." TheDoubletree Guest Suites Charlotte/SouthPark hotel, conveniently near Interstates 77 and 85, offers hotel guests easy access to these top local attractions:* SouthPark Mall, Specialty Shops on the Park including Charles Grayson European Salon Spa, Phillips Place, and Morrocroft Village* Symphony Park ~ the home of the Charlotte Symphony's Summer Pops concerts* SnowPark USA* Within walking distance are dining (PDF Download) locations with cuisine to satisfy the taste of any palate* Charlotte Convention Center* Bank of America Stadium ~ Home of the Carolina Panthers* Mint Museum* North Carolina Blumenthal Performing Arts Center* Lowe's Motor Speedway* Carowinds* Bobcats Arena ~ Home of the NBA's Charlotte Bobcats, a real state-of the-art facility* Billy Graham Library* Verizon Wireless Amphitheater* U.S. National Whitewater Center ~ Encounter the world's most unique outdoor recreation and learning experience and let us Book An Adventure for you!* NASCAR Hall of Fame. Whether traveling here on business or pleasure, our Doubletree Guest Suites Charlotte/SouthPark hotel team looks forward to welcoming you soon with our warm, signature chocolate chip cookie at check-in!

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 935 reviews
from Rochester, Minnesota
Submitted on 16-05-2016
This is a very elegant, spacious, and beautiful Doubletree property...I would consider it a flagship among those I have stayed at in past. Staff was friendly, the rooms were clean and freshly redecorated, and very spacious. Loved having a deck off my room ‚?? and the pool was also beautiful. Down sides were parking ( located on the back of the property and it's a long way to walk with luggage to the front desk), and to my surprise, very thin flooring! I was woken up very early by the gue... Read more
from Atlanta, Georgia
Submitted on 18-05-2016
We were in town for my sisters college graduation. The hotel was perfect for our family. Rooms were beautiful and clean and staff was friendly and courteous. Would definitely stay again and highly recommend.
from Raleigh, North Carolina
Submitted on 18-05-2016
Very well renovated rooms, exceptionally clean, almost all with a balcony for fresh air, thoughtful kitchen with sink, coffee maker, micro, and very good size refrigerator More like an apt than a typical hotel room ECO-friendly with recycling bins in rooms Smartly designed rooms great location next to a walking park near hip shops and restaurants and grocery stores for those needing an extended stay location Staff are very accommodating HOWEVER The property is an odd design and signs prohib... Read more
from Graham, United States
Submitted on 19-05-2016
The hotel is very beautiful and the best part is that the mall is literally next door. Walking distance. I would recommend that you go to this hotel. I go at least once a year in the summer, preferably during week of the fourth of July.
from Raleigh, United States
Submitted on 23-05-2016
The rooms are more like apartments than hotel rooms with open space full kitchens and sliders. The property is not friendly with do not park signs in front of the check in area, no maps or signs guiding you to elevators, restrooms, lobby, parking or other. They recently upgraded the rooms but spared the $$ on the electrical outlet upgrades so beware when trying to plug something in.
from Augusta, Georgia
Submitted on 30-05-2016
The best things about this hotel are the location and size of the rooms. The noise, uncomfortable beds and poor service were distractions for me. We stayed on the second floor and it sounded like a cattle drive above us. We waited an hour and fifteen minutes for housekeeping to bring us the iron and towel sets that were missing from our room. It took two phone conversations and one in person visit with Andrew at the front desk in order to get what we needed. The "Careline" that you can call to "... Read more
from Huntersville, North Carolina, United States
Submitted on 02-06-2016
Clean Hotel and great location. Hilton Honors Gold Member. They have their own floor. Nice big rooms. Pet friendly. We enjoyed the free breakfast although it was a little cold. Lots of restaurants to walk to.
from Sugar Hill, Georgia
Submitted on 03-06-2016
We really loved the hotel. The rooms were very big and we enjoyed having a separate bedroom and family room. The hotel was beautiful on the inside. The whole middle was and open courtyard with nice chairs, fire pits, was great! Breakfast buffet was very good. Our key stopped working while we were there. A long haul to go back to the desk to get it fixed. The bathroom was not clean--room 207. There was still shampoo on the wall leftover from who knows when. The floor in the bathr... Read more
from Chapel Hill, North Carolina
Submitted on 03-06-2016
Our room was one of the suites with a king in one room and two queens in the other. The furniture was well laid out within the space, the room including the kitchen was clean, and the staff were all helpful and friendly in spite of a very full hotel with lots of weddings going on. I would stay here again and was pleased with the price:space ratio, an important factor for my family of five. And the location, across from Macy's and the Southpark mall was perfect.
from Rochester, New York
Submitted on 05-06-2016
Stayed here for 4 nights. Friendly staff and nice grounds with a courtyard and pool. Nice that you can walk to the small park and the mall which are both right next to the hotel. View was of a roof so that was not so great but wasn't there much. Rooms are very large since they are suites. Never used the sitting area or kitchen but would have been nice with a family.
from Duquesne, Pennsylvania
Submitted on 20-06-2016
Our family reunion was held here! The hotel is absolutely beautiful. The rooms were very clean. Staff was very friendly and professional. The food for the dinner that Sunday was very good! Southpointe Mall within walking distance!!!
from Rock Hill, South Carolina
Submitted on 21-06-2016
Great service and staff at this location. Loved the breakfast, pool and that it is pet friendly. I'll never stay at another hotel while I'm in Charlotte. Mr. Blocker and Whitney were very helpful and made the experience exceptional.
Submitted on 21-06-2016
I really wanted a kitchenette, but I was told two different things by the reservation clerk and the front desk clerk so I was stuck getting the room with the wet bar and making multiple food purchases instead of being able to buy a few groceries and cook in the comfort of my hotel room.I was told I would receive a snack pack with my room with a wet bar and I received nothing and I called the front desk about my Hilton Rewards and the clerk had a nasty attitude.I was not told about receiving the ... Read more
from Bozeman, Montana
Submitted on 21-06-2016
Overall I would recommend this hotel. This last visit was not quite up to their normal levels. Rooms are clean - most services prompt and friendly. The pool is outstanding and kept clean We have stayed here every time we have visited Charlotte since 2004. The location is convenient - with Southpark Mall adjacent and if you are there on a summer Sunday you can enjoy the symphony from your balcony
from Hilton Head Island, S.C.
Submitted on 22-06-2016
This hotel is amazing, the room was spacious and very comfortable. We had fathers day breakfast with our son and fiancée on the restaurant patio and the food and service was excellent. Close to shopping and restaurants. Would stay again in a heart beat. Wish we had stayed the week instead of traveling to TN.
from Fort Bragg, North Carolina
Submitted on 24-06-2016
I left behind a small jewelry pouch with expensive keepsakes. When I called to inquire if the housekeeping staff had found it & turned it in, I was quite honestly shocked to hear that yes they did. Thank you to CJ and the honest housekeeping staff!!!
Submitted on 26-06-2016
Perfect location for walking to mall....this was a girls trip for shopping and exploring Charlotte. The suite was great, warm cookies at check in, girls loved. Our only complaint is the wifi was horrible for 3 days!!!!!!!! The lounge in hotel was nice but they are short on, mule cups, menus and we were not in a hurry but staff seemed overwhelmed. Had fun , would return BUT WIFI was the issue. We did not use the stove but we did agree with some of other reviews if you say full k... Read more
from Richfield, Ohio
Submitted on 26-06-2016
This is our second stay at this hotel, and we had the same experience--extremely noisy guests in the room above us. If you stay in a suite, then be sure to book the top floor! On the positive side, the hotel management did not charge us for the room.
from Fayetteville, North Carolina
Submitted on 26-06-2016
hotel was nice and loved that pets could go anywhere on the property however I didn't like that the housekeeper used the fact that a pet was in the room so she didn't clean. Our dog was in a cage but she still took a bag of towels into the bedroom ( she had to walk by the dog) and came back and changed garbage so if he did nothing the entire time she did all of that then she could've stayed and cleaned the room otherwise it was great
Submitted on 30-06-2016
Beautiful hotel and very close to South Park mall and Charlotte Symphony sometimes plays next door to hotel on Sunday evenings. Room was spacious and clean. Room service food was expensive (as normal) but very good.
from Charleston, South Carolina
Submitted on 04-07-2016
Well I usually don't write reviews But this time it was important I booked the room via Orbitz As we were with 2 kids I specially booked a 2 room suite with breakfast included At check in I was told that they had my room with a king bed and living room ready Well I said that I had a 2 room suite I was told that as there is a sofa cum bed in the living room so that will be 2 rooms :) That was very different than Orbitz One of the ladies in the check in tried to explain that they do not want peop... Read more
Submitted on 05-07-2016
A first class hotel in a first class neighborhood. There were some very nice restaurants in the area and beautiful homes to see on the drive over. The staff was very friendly and professional. The room was very nice and a nice balcony with it. The pool was beautiful as well. If I am ever in Charlotte again, this is where I will stay.
from Raleigh, North Carolina
Submitted on 06-07-2016
Have stayed there many times by myself and with family And Have been very happy with all my stats. As a hhonors member I have always been greeted and made to feel special. Jaquline had always upgraded me and been very nice and has gone above and beyond Customer service.
from Charleston, South Carolina
Submitted on 06-07-2016
Room dusty, toilet tissue holder broken, room wasn't refreshed after a few days. Staff friendly but not proactive. Credit card charged twice! Staff gave wrong breakfast certificates. Omelet order wrong. Got green peppers which I'm ALLERGIC to after REQUESTING NO GREEN PEPPERS! Could have had allergic reaction NOT GOOD! Attention to detail is KEY! My life is important! Overall decent experience if we received better service. :(
Submitted on 06-07-2016
I had a wonderful stay it was walking distance to South Park Mall great restaurants and shops. It was a great spot to meet up with friends to enjoy the scenic. I will most definitely be back thumb up!!!!!!!!
Submitted on 07-07-2016
Location is good, staff is professional but the rooms are a bit dated. We unfortunately had loud neighbors above and had to deal with excessive noise. Once the rooms are updated the hotel would be a good value. I probably would not stay here until the renovation occurs.
Submitted on 09-07-2016
This is a wonderful hotel within walking (right across the street) to shopping and good restaurants. The staff was friendly, and responsive - and as always the cookies are delish! The room was huge and very comfortable. Will stay here again when I get another "need an upscale mall to shop in" attack! Only 15 minutes to downtown. Beautiful neighborhood!
Submitted on 10-07-2016
I am an HH Honors member and was charged for 2 local calls I made, what a joke. I cannot recall when I was charged for making a local call, especially being a frequent traveler. I am surprised that each call was .75, absolutely absurd. Almost laughable. I called and was told it should be credited but who has time to call more than once to have $1.50 credited.
Submitted on 11-07-2016
Needless to say Tyrone (at the bar) was an absolute joy. I enjoyed his energetic personality and friendly smile. He is a great asset to the Hilton team. Unfortunately I cannot say the same about the gentleman that relieved him the following night. He was a Spanish fellow with a really bad disposition. We went into the restaurant for dinner and he did not want to seat our party of four, once we sat ourselves he came and dropped off the menu and never returned to take our orders. Not hard to belie... Read more
Submitted on 11-07-2016
Excellent location and nice hotel. We stayed in the suite with 2 queen beds and sofa bed in separate room, with a mini kitchenette (sink, refrigerator, microwave, coffee maker). Plenty of room and privacy for everyone. Hotel has a bar/restaurant, nice pool, and a nice lounge area outside. Friendly staff.
Submitted on 11-07-2016
stayed one night on our way to Hilton Head...great hotel with plenty of shopping and restaurants next door...pool and fitness center awesome also...very friendly staff and free drinks in the cookies at check in
from North Carolina
Submitted on 12-07-2016
I booked 3 suites for the weekend for our daughter's wedding in Charlotte. Each suite had something interesting and appealing. We loved opening the balcony doors and having the cool air rush in. The room levels are confusing as they are referred to as "towers". So be sure you get on the right set of elevators or you will be in the wrong tower and never get to your room. The warm cookie was a daily treat and the front desk staff was friendly and helpful. The suites were nicely appointed and spaci... Read more
from Saint Clair Shores, Michigan
Submitted on 14-07-2016
Good value. Good location if you don't want to be right down town. 5 minutes off expressway. Friendly staff and large rooms. I would consider this hotel again if traveling back to the same area. Overall strong 3.5 out of 5.
from Chicago, Illinois
Submitted on 14-07-2016
The wife and I stayed here for 1 night in July 2016. This is no cookie cutter hotel. The courtyard will set it apart from any other hotel you will have stayed at before. Hertz on site is also a nice touch. The Surrounding area is nice. We didn't get a chance to eat on site but we did eat at the Terrace Cafe which was a 2 minute drive away. I would definitely stay here again.
from Melbourne, Florida
Submitted on 15-07-2016
Unfortunately it was blazing hot so I didn't go out and explore, but from what I saw from the hotel shuttle, nice restaurants and shops near-by, corporate buildings, a nice mall, and upscale neighborhoods. The hotel had nice patios with lots of seating and tables. Big rooms and big flat screens in the living room and bedroom. Great bed. Fitness center was nice, average sized, with the typical free weights up to 50 lbs, 2 benches, a universal machine, medicine balls and the usual cardio equipmen... Read more
Submitted on 18-07-2016
The 2 Bedroom Suite was perfect! The Space was more than adequate. The Two full bathrooms and full kitchen were a bonus! Very clean rooms. Accessible to South Park mall and lots of Charlotte activities.
from Charlotte, North Carolina
Submitted on 19-07-2016
Recently hosted my family reunion with Doubletree in SouthPark and the Catering Manager, Eleanor, was awesome to work with! She understood our needs and her and her staff were overly flexible with us, even allowing us more time in our rooms when we needed it. My family and I enjoyed our stay, REALLY loved the huge rooms with the full kitchen and I had a balcony overlooking the park area. The food was really delicious at each event and the Starbucks coffee and delicious signature Doubletree co... Read more
from Charleston, South Carolina
Submitted on 20-07-2016
The staff was amazing, courteous and kind. The room was spotless. The room was also a great value. The only issues were the my bedside alarm wasn't on the correct time and the Internet/wifi was sub par at best. However, I was also using the complimentary(free) access and not the premium. These were the only things holding my review back from five stars.
from Walpole, Massachusetts
Submitted on 21-07-2016
Just had a 25 person conference at the hotel - Awesome. Everything was great from the staff (Morgan Devita) who helped with setting up the conference to Our outstanding server (Ella)..... The SouthPark area is great for conferences.... Close to mall and great restaurants....Great job SouthPark Doubletree!!
Submitted on 24-07-2016
Doubletree is in a perfect location near the shopping mall and the restaurants; I will probably return when I am here next. I am not able to give a rating of 4.5 which reflects my experience of this hotel. What worked well? - Location is perfect, there is a lot written about it here; the property itself if wonderful; lovely courtyard and pool, nice open spaces that takes you back to a different era of hotel design (the one I like :); staff are generally friendly and very informative about the l... Read more
from Washington DC, District of Columbia
Submitted on 25-07-2016
My family had its family reunion lodging here this month and the spot was a hit. The staff was awesomely attentive. The rooms and the grounds were spotless. The location of the hotel was perfect for all of our needs. Restaurants, shopping, and a very nice neighborhood to sightsee in was perfect for my family us who came from as far away as from Cali to DC and anywhere in between. I would definitely come back here to stay on my next visit to Charlotte, NC.
from sarasota, florida
Submitted on 28-07-2016
We stayed in a 2 bedroom suite with our adult son and our dog. It was large, and clean, and very comfortable. The beds were comfortable. This hotel is kind of resort-like, very pretty, restaurant onsite, courtyard to sit in, pool, nice grounds, easy walk to many places. We were on the road, but wanted to stay longer LOL. Highly recommend this place.
from charleston
Submitted on 30-07-2016
The room was nice and the service was pleasant. My wife, newborn, and I, were visiting my grandmother in Charlotte and spent the night here. Our air-condition had gone out, due to an apparent power outage, and Josiah, I believe was his name, fixed it very quickly. He was the maintenance man working that night, and he was pleasant and very helpful. He was one of the highlights of our short visit.
from Charlotte-Southpark, United States
Submitted on 31-07-2016
Fantastic hotel, great location (next to high end mall, walking trail and great restaurants). Service was wonderful and the rooms were HUGE and clean. Stayed for business travel, but would be great for business or personal . Will stay there again.
from Wesley Chapel, FL
Submitted on 01-08-2016
I stayed at this hotel for two nights in June, while on a business trip. My standard room was huge, as were those of my coworkers. There was a bedroom, bathroom, dressing area, living room (with work space) and a small kitchen (including sink, microwave, and refrigerator). The staff was friendly and the bar was a nice place to hang out.
from Maitland, Florida
Submitted on 03-08-2016
First time I've stayed in the South Park area. Usually stay in Uptown. Very pleasantly surprised by the fine accommodations and the proximity to great food and drink. The staff couldn't have been nice and the rooms were clean and very comfortable. I am an honors member so was upgraded to the honors floor. Full suite with a mini-kitchen, sitting room, desk, etc. Bedroom was a full queen. Brand new flat screen TV's. Very nice.
from Columbus, MS
Submitted on 01-08-2016
Walls and Ceiling are paper thin, did not sleep at all, especially because I had to sleep on a lumpy bed on the floor, a murphy bed. The staff also scoffed when I had to ASK for the complimentary cookies, as I was famished and hoping to recover from eye surgery.
from Charlotte, North Carolina
Submitted on 13-08-2016
Found dirty socks in the linen of the hide a bed sofa when we rolled it out to use it. These were left from previous guests we assume. It took ~ 45 minutes for us to get someone at the front desk to send someone up to change the sheets before we could go to bed for the night.
from Columbia, South Carolina
Submitted on 30-08-2016
Location was excellent right across the street from the mall. The inside accommodations were superb very clean, very professional staff. I couldn't find anything wrong with this hotel close to five stars as a hotel could Get. After staying here you would not want to stay anywhere else
from Charlotte, North Carolina
Submitted on 31-08-2016
I was highly pleased with my visit to the DoubleTree Hotel SouthPark. The staff were friendly and truly provided great accommodations for my visit. The hotel is in a great location. Beside nice restaurants and shopping mall.
from Durham, North Carolina
Submitted on 04-09-2016
Clean hotel directly adjacent to the South Park mall where there are tons of dinner options. 20 min to most places I needed to get to. The room was clean and spacious. The staff was very friendly and attentive.
Submitted on 05-09-2016
My wife, our dog and I have stayed here many times and most recently for our longest stay of 12 nights. In addition to what is listed in my title of this review, we had a room with a small but functional kitchen. In spite of recent renovations, the rooms and other facilities still look a bit tired. The fitness area is small, functional but not up to what I would expect for the size and level of this hotel. The elevators really need updating (at times the elevator would bypass our floor even thou... Read more
from Tampa, United States
Submitted on 06-09-2016
Definitely a great place to stay. Hotel better than average and the location is superb. I've been here so long that I'm almost more a resident than a guest. I would recommend to anyone, having a suite versus just a room is a wonderful treat.
Submitted on 08-09-2016
I stayed at the Doubletree for 1 night for business and it was great. The location is convenient to a lot of great restaurants and shopping and the rooms were very large, well appointed and comfortable. The entire staff was friendly and helpful and you just can't go wrong with the cookie!
from Fuquay-Varina, North Carolina
Submitted on 11-09-2016
Just stayed for 2 nights, checked out today. Location is great and very central to a lot of dining, and shopping. I booked a suite with two bedrooms, didn't get it. Paid same price, too. Pillows were absolutely awful, so remember that and take your own from home. Get this, they do have in room coffee. Here is how it worked for me in my room. It's a dual machine. Only one side worked. Three packets of coffee were there at check in, two decaf and one regular. Grrrrrr! And get this! The... Read more
Submitted on 12-09-2016
I stayed here just for one night, but it was essential I had internet to do some work in the evening. I was given a "premium" code (per Hilton status) which didn't work. So I was advised to use the complementary wifi. The wifi was just terrible. It is a painful process just to get it to work and then the signal would drop. Which then you'd have to redo painful process. I brought this up to the staff. They were very friendly and helpful -- as much as they could be given the circumstances. I strug... Read more
from Chicago, Illinois
Submitted on 12-09-2016
The DoubleTree suites are located in a very unusual way similar to a circular building with long hallways connecting floors from one side to the other. Some suites include small kitchen with full fridge and others only a small fridge. The reception staff claims that all are suites, but some are better than others. There are some sections with three floors and others with six floors. Parking is almost at the end of the property and it could be a long walk to some suites. The reception is at the f... Read more
from Port Charlotte, Florida
Submitted on 13-09-2016
Spent two nights here and would stay here again. The rooms were very nice, although not a shopper it was right next to a major mall and not noisy which I appreciated. By getting to pick my room I was able to have one with a balcony overlooking a nice fountain so it was pleasant and restful
from Ocala, United States
Submitted on 13-09-2016
we were in town for family...husbands sister passed away. we checked in after 1:30am and were treated so warmly and kind. Our room was upgraded. it was large, very clean...breakfast was very good. staff were nice all around. in a great area next to a mall and all kinds of shoppes and food.
Submitted on 17-09-2016
My stay at Double Tree by Hilton was a very remarkable one due to the welcome from the front desk, to the housekeeping, restaurant staff till departure. Given the opportunity, I will continue to stay at Hilton for any event I have. It was a beautiful and enjoyable period even though very short.
from New Jersey
Submitted on 20-09-2016
I chose this location for myself and my daughter for a weekend based amenities and location. At check in we received cookies and water - that always makes me very happy - the cookies are delicious. The front desk staff (all three that I had interaction with) are courteous and efficient, but not friendly at all. The room was great, I love having a separate bedroom. It is a bit dated but it was clean. Location is fantastic, so close to shopping and restaurants. The pool is large and has lots of... Read more
Submitted on 22-09-2016
My family and I stayed at this Doubletree twice in September and enjoyed both stays. While it lacks some of the flash of some the fancier hotel brands, we enjoyed the somewhat slower atmosphere of the property. The room we had was a good size but could have been a little cleaner. This hotel is located in the Southpark area, so it's a bit away from Uptown Charlotte if that's your destination for your stay.
from Aberdeen, NC
Submitted on 25-09-2016
Stayed here for a business trip. The room was very large and really nice. The area is good - really close to Southpark Mall with lots of shopping and restaurants. Ella treated us really good during our business meeting. She is a sweet lady.
from Fuquay-Varina, North Carolina
Submitted on 26-09-2016
Stayed here for 1 night in September 2016 for a bachelorette weekend. We had 2 room, one being the 2 bedroom suite and another room with 2 queens. I never saw the regular room but the suite was very nice. Check in was easy and overall there is nothing to complain about. The room above mine was very loud so I didn't sleep that well but that isn't a fault of the hotel. I am giving this review a 4 star only because for the price, I felt some type of breakfast should have been included. When we call... Read more
from Stockholm
Submitted on 26-09-2016
Large hotel next to South Park mall and pretty much short drive to everything else in Charlotte. Large suites, some with balconies. Reasonable breakfast. Fast Internet. Everything a expected and no bad surprises here. Will be back!
from Kentucky
Submitted on 27-09-2016
Really enjoyed this hotel!! It's very clean, spacious and has a very comfortable bed. I loved the kitchenette and the room. It's very close to the mall and in a good location. The only negative was that I could hear the person above me walking around and opening the balcony door.
from Cairns
Submitted on 28-09-2016
We only had the one night here checking in around 3.00pm. This was the night of the riot in the city centre so we were glad to be a few miles away from that. Loved the check in cookie and the suite was very large and comfortable. We had a Hertz car so dropping it off here was a bonus also. We walked to the mall for some shopping and an early dinner at Maggiano's. Most definitely would recommend this hotel.
Submitted on 28-09-2016
This hotel is so clean and has the best staff. I will always stay here and I highly recommend it! They treat you like family and go above and beyond. Great prices, excellent location and excellent staff.
from Sydney, Australia
Submitted on 29-09-2016
Great architecture and ambience. Location is great, rooms are spacious and well designed. Rates for food is reasonable, access to nearby malls is convenient. Good venue for both business and pleasure. We had a group of around 15 staying at the hotel and all of us enjoyed our experience
from Manchester, Georgia
Submitted on 01-10-2016
I selected this hotel as a Hilton Honors member and for the location. I booked a mobility handicapped room for three nights. It was on the 4th floor and even though the stairs was right outside our door most mobility handicapped could not get themselves down 4 flights of stairs - 2 maybe so that makes us a little nervous. I have attached a photo from turning off the elevator - it was literally more than 60 yards to the room at the very end of the hall. This would be a severe challenge to all... Read more
from Blue Springs, Missouri
Submitted on 05-10-2016
Our company recently held an Executive meeting in Charlotte. The Double Tree fit the bill above and beyond expectations. Their meeting rooms are spacious and they can provide everything you would need to run any type of meeting. We made use of a projector, screen, wifi, electrical supply for numerous laptops, sticky-pad flip charts. EVERTHING was right at hand. We also utilized the Double Tree catering for breakfasts and lunches. We tried one day of boxed lunches and one day of a Mexican b... Read more
from Kildeer
Submitted on 08-10-2016
I highly recommend staying this hotel. The staff is very nice and friendly, the bar and the restaurant is very good for s hotel. We stayed at this facility for business and our experience was very positive.
Submitted on 09-10-2016
I arrived at the hotel at 4pm. I was told the room was not quite ready and I would have to wait a few mins. I am a very patient person but the customer service piece was lacking. As I sat waiting in the lobby, I watched three other people go up and check in to their rooms. After 25 mins I went up to another staff member and asked if my room was ready. She briskly checked me in and apologized for the delay. I also ordered room service. That was another bad experience. I was told the computer syst... Read more
from Cincinnati, Ohio
Submitted on 09-10-2016
Very uncaring welcome! Placed in room we had to drive to at the farthest rear point of hotel. Once inside had to then walk the farthest distance to the room. Then ice maker was all the way in front of hotel while our room was in rear. Dirty dishes in front of our door on arrival. Room smelled stale. This is a very large hotel. We sat on our balcony that night and saw all the room vacant we could have been put in at the front of the hotel but weren't. Won't be back!
Submitted on 12-10-2016
I had a serious issue with them allowing dogs anywhere in the hotel. I was terrorized by a few dogs, that appeared to be pit bull/chow mix. But the hotel staff defended the guests with dogs. Despite these weren't service dogs.
from Hollywood, Florida
Submitted on 13-10-2016
The staffing at this hotel was great. Esther at the restaurant was awesome very nice friendly. The rooms were clean and very spacious. Even with the hurricane and all the bad weather all of the staff were professional,very friendly and accommodating. We definitely will back.
Submitted on 14-10-2016
Came here as a Matthew evacuee with a dog and a cat. So much good to say about this hotel. Location: right in middle of South Park with world class shopping and great restaurants within walking distance. Room: King suite with kitchen. Comfortable bed. 2 updated large screen tvs. Kitchen with full sized fridge, microwave and cutlery/cups. Restaurant/lounge: Full service bar. Full service restaurant. Ate the hot breakfast ($3 surcharge) each day and thought it was wonderful. Also, took advantage ... Read more
from Mebane, North Carolina
Submitted on 17-10-2016
We spent the weekend in Charlotte and this hotel was just perfect. We travelled with our pup and she was more then welcomed in the hotel. The staff was friendly and the room was perfect and clean. The cookies were a perfect welcome, and the trip was just fabulous. Definitely recccommed this hotel to anyone looking for a weekend stay with the pup. Try the digital key! Was so easy to use.
from Towson, Maryland, United States
Submitted on 17-10-2016
Our family of five stayed for a weekend. The location is perfect! Lots of places to walk around, shop and very convenient. We arrived after a long day and the warm cookies and cold lemonade was a very welcomed treat! The front desk staff were warm, friendly and professional. As Hilton Honors members we receive 2 adult breakfasts and 2 children breakfasts for free. When they noticed we had three children, they made sure to include all three with our deal. (very nice touch!) We were told we could ... Read more
from Greenwood South Carolina
Submitted on 18-10-2016
My experience was ok I didn't like the fact that I was not informed that there would've been a deposit fee. When I asked how much my room was I just as informed it was $643 and when I looked at my account 7 $739 was taking out and when i called and ask about the price the lady at the front desk was rude!
from Montreal, Canada
Submitted on 20-10-2016
Extremely spacious kitchen, sitting room and bedroom. Could have easily accommodated 4 people. Very clean room and bathroom. Beautiful property and grounds--adjacent to the outdoor venue for Charlotte's symphony orchestra. Great location--shopping and restaurants 2 steps away. Staff very friendly and accommodating. Love this property!
from Chicago, Illinois
Submitted on 24-10-2016
Nice oasis is charlotte suburbs. Easy, clean, comfortable. Staff is super friendly, and very helpful. Recommend for business travel. Lots of shopping and restaurants near location. Felt well taken care of.
from Glen Rock, United States
Submitted on 31-10-2016
The staff was friendly and welcoming from our first day on. The service, the conference rooms, the room service staff and even in the bar. What a great group of people you have working for you. Thanks
from Clayton, Missouri
Submitted on 01-11-2016
A great hotel for a shopping weekend. Right on the parking lot of the amazing South Park mall with lots of good restaurants and spas nearby. The suite rooms allow 3-4 people very comfortably. The rooms are nicely appointed, but a bit obvious that the hotel is well trafficked. Mine was very clean. Having a small kitchen area is nice, but it isn't for cooking, only staging.
from Cape Town Central, South Africa
Submitted on 01-11-2016
The front desk staff were very friendly and accommodating, rooms clean, although a little dated. My second stay at this hotel in a space of 20 years and little had changed, besides the name. It was winter so we didn't use the swimming pool but it was clean and the outside area looked very inviting. The best thing was that it was in walking distance to South Park Shopping Centre. We were very comfortable and thoroughly enjoyed our stay!
from Birmingham, Alabama
Submitted on 01-11-2016
Hotel and staff were very nice. We had a group lunch in a tent that they use and it had a strange odor. Didn't help the meal at all Overall the hotel is clean and up to date I would probably recommend that our group use this location again
from New York City, New York
Submitted on 01-11-2016
I was at this hotel for a business meeting. The staff were all very friendly and accomodating. Their outdoor patio space was so nice with outdoor fireplaces. The on-site restaurant was good. This hotel was also in walking distance to South Park shopping and many excellent restaurants.
from Toledo, Ohio
Submitted on 03-11-2016
Had a relaxing time staying at this Hotel. The staff at the bar/ restaurant are extremely friendly and professional. They brought our dinner out to the atrium where the tables had fire pits and my 3 yr old grandson loved it and so did we. It was beautiful out there we could watch the stars and airplanes. The staff was very attentive.
from United States
Submitted on 05-11-2016
If you expect the same great Hilton experience you may be used to do not stay at this location. It has gone down hill. Front staff is unhelpful and rude. There is never enough luggage carts and lack of parking other than a parking deck. I've stayed here over a dozen times over the years and there is clearly a drop in quality and service. Not worth the price they charge.
from Fayetteville, United States
Submitted on 06-11-2016
Recently stayed at the Doubletree in Southpark Charlotte, NC. Had an enjoyable stay. Facilities were well kept. The central location was very convenient and was very close to many restaurants and other areas of interest. Would recommend this Hotel.
from Alpharetta, Georgia
Submitted on 07-11-2016
My wife and I stayed here recently for a wedding and reserved a 2 bedroom suite. We arrived at 3:45pm and was told that our room would not be available for an hour! After a huge debate with the desk, they miraculously found one that was available. The front desk people were very rude and uncaring about everything. The hotel itself is old and in great need of renovations. The rooms smell strongly of mildew, and are less than satisfactory in appearance. There is a Marriott across the street that ... Read more
Submitted on 08-11-2016
Stayed here in August 2016. The front desk staff were very pleasant. Check in was not a problem. My room was great. The bed was super comfortable and the room overall was very clean. I would stay here again.
from Lexington, Kentucky
Submitted on 08-11-2016
This hotel is close to shopping, and excellent restarants The rooms are large and the beds are perfect. I always use the fitness center , it is not large but clean. I have used the pool in the past... its awesome...
from Sioux Falls, South Dakota, United States
Submitted on 09-11-2016
I needed two rooms for a recent business trip in this neighborhood. I came across this hotel and they had two bedroom suites. The cost of the suite was less than 2 rooms in other places. The suite was spacious, with private bathrooms in each bedroom. Parking was convenient. The staff was friendly and welcoming. Will stay here again when in the area.
from Apollo Beach, Florida
Submitted on 13-11-2016
We found the hotel by searching pet friendly hotels in Charlotte in the latest available AAA reference, Traveling with Your Pet: the AAA PetBook, 18th Edition. The pet fee was modest at $50 and the policy confusing, varying from $50 for all of our four-legged companions (as we understood it when we booked the reservation) to $50 per pet (which we were told when we checked in) for the entire stay. Clean and comfortable spacious suites, with full size refrigerator/freezer, sink, coffee maker, d... Read more
from New Jersey
Submitted on 15-11-2016
Overall this was a great place to stay. Rooms and lobby are clean and it is in a nice area. Only problem was being woken in the middle of the night by the front desk to shut our music. We were not playing music or have the TVs on. Next time someone from the staff should check the complaint before waking random guests in the hotel. It is also very hard to get a parking spot especially in the evening.
from johnson city
Submitted on 19-11-2016
Stayed here for 1 night while in town for a concert. I got a very good HH rate and decided since this hotel was in a good part of town and near southpark mall I would try it out. The staff were all extremely nice and helpful. They even let me check in 1 hour early. My room was very clean and had a balcony which was a nice surprise. There were occasional times when I could hear another guest walking down the hall or next door but at no time did this bother me. The shower stayed hot as well which ... Read more
from Chapel Hill, North Carolina
Submitted on 22-11-2016
The suite was very spacious for a family of four. The beds were comfortable. There was a full size fridge and freezer, cooktop, microwave and dishwasher. Our balcony faced the park which was beautiful! We did not eat there so can't comment on the restaurant. However the bar is very basic and has very little character. Only negative for us.
from Charlotte, United States
Submitted on 22-11-2016
Absolutely beautiful property. Wonderful caring staff. 2 bedroom suite was perfect for our family. Great recommendations from all staff regarding restaurants and things to do. We did not want to check out.
from Midland, Texas
Submitted on 22-11-2016
Good location, nice staff. Decent on site parking. Rooms need to be updated. Furniture looks tired. Linens OK, but pillows are way below the norm, small and substandard. Room size is above average. Stay was in upper most floor so the noise level was low to nothing. The cookies are good so enjoy
from Fayetteville, United States
Submitted on 23-11-2016
Nice hotel with a great location - walking distance to many nice restaurants! The employees are very helpful and willing to assist you any way possible. The bartenders are also very helpful and open to conversations and help make the bar a very welcoming location
from Charleston, SC
Submitted on 29-11-2016
My husband and I stayed and attended a wedding here Thanksgiving weekend. The enire experience was wonderful and you can't beat the price or location. The suite was spacious and everything from check-in to check-out was effortless. Will definitely stay here again.
from South Carolina
Submitted on 29-11-2016
We had the crazy idea to do Black Friday at South Park. We booked this hotel as it seemed close... turns out it's mere steps away from one of the anchor stores. Never even had to move the car! Our check-in was easy and complete with warm cookies. The suite was large and comfortable. The shower had the best water pressure I've experienced in a hotel in quite a while (always a major plus for me). The only snafu was the front desk clerk stating "breakfast is right down this hall" and giving us th... Read more
from Vienna, Virginia
Submitted on 29-11-2016
The DoubleTree in South Park is a beautiful building with exceptional facilities. For example, the pool is large enough to do laps. The staff is exceptionally friendly. The location near a major shopping center offers local conveniences.
from Annapolis, United States
Submitted on 30-11-2016
The rooms were nice and clean but there just seemed to be something missing in terms of the experience with the staff. Also seemed like they charged for everything - nothing like complimentary coffee/tea or at least something that was drinkable in the room.
Submitted on 01-12-2016
Nice, clean and friendly hotel. Very comfortable room and great breakfast. Fast and easy check-in. Beautiful neighborhood with walking trail and park adjacent to hotel parking lot. Easy access to local attractions and main streets.
from Pleasanton, United States
Submitted on 04-12-2016
Only a 5 minute walk to a fantastic mall! The staff is wonderful, efficient and responsive. Rooms are quiet and clean. Two items to be aware of. Very limited television channel selection. My nephew's family joined us and when a crib was requested for their 9 month old, the only option was a playpen with no mattress! Very uncomfortable for the baby (and the parents). If you do not need a crib, great place.