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Holiday Inn Asheville Biltmore

Asheville, NC, US (AVL)

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Based on 426 reviews
Majestic Blue Ridge Mountains!
Style: Majestic Blue Ridge Mountains!
Room & Rates
Standard Room - Holiday Inn Asheville Biltmore - 1

Standard Room

  • One King Bed
  • Two Double Beds
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Non-Smoking.
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King Leisure Non-Smoking - Holiday Inn Asheville Biltmore - 2

King Leisure Non-Smoking

  • One King Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Non-Smoking.
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King Leisure Smoking - Holiday Inn Asheville Biltmore - 3

King Leisure Smoking

  • One King Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Smoking.
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King Mobility Accessible Tub Non-Smoking - Holiday Inn Asheville Biltmore - 4

King Mobility Accessible Tub Non-Smoking

  • One King Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Non-Smoking.
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King Mobility Accessible Tub Smoking - Holiday Inn Asheville Biltmore - 5

King Mobility Accessible Tub Smoking

  • One King Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Smoking.
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Two Double Beds Non-Smoking - Holiday Inn Asheville Biltmore - 6

Two Double Beds Non-Smoking

  • Two Double Beds
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Non-Smoking.
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Two Double Beds Smoking - Holiday Inn Asheville Biltmore - 7

Two Double Beds Smoking

  • Two Double Beds
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Smoking.
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Suite Feature Non-Smoking - Holiday Inn Asheville Biltmore - 8

Suite Feature Non-Smoking

  • One Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Non-Smoking.
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Suite Feature Smoking - Holiday Inn Asheville Biltmore - 9

Suite Feature Smoking

  • One Bed
Premium TV channels are offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. The private bathroom has complimentary toiletries. Conveniences include a desk, complimentary weekday newspapers, and daily housekeeping. This room is Smoking.
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Holiday Inn Asheville Biltmore
435 Smokey Park Hwy, Asheville, NC US 28806

Why Stay Here

  • Free Wi-Fi
  • Free Parking
  • Arcade/Game Room
  • Laundry Facilities
  • Multilingual Staff
  • Coffee / Tea in Lobby

Resort Details

Holiday Inn Asheville Biltmore`s restaurant serves breakfast and dinner. A bar/lounge is open for drinks. Room service is available during limited hours. Recreational amenities include an outdoor pool, an indoor pool, a spa tub, and a fitness facility. This 3-star property has a business center and offers audio-visual equipment and business services. Complimentary wireless and wired high-speed Internet access is available in public areas. This Asheville property has event space consisting of banquet facilities and conference/meeting rooms.

Accommodation Details

156 Air-conditioned Guestrooms at Holiday Inn Asheville Biltmore feature coffee/tea makers and complimentary weekday newspapers. Bathrooms feature complimentary toiletries and hair dryers. High-speed Internet access is available. In addition to desks, guestrooms offer free local calls (restrictions may apply). Premium cable television is provided. Rooms also include irons/ironing boards and clock radios. Housekeeping is offered daily and guests may request wake-up calls.

Entertainment & Activities

  • Biltmore Estate
  • Biltmore Winery
  • Downtown Market Asheville
  • The Orange Peel
  • Botanical Gardens at Asheville


Visitors looking to experience Asheville`s dedication to art and agriculture can find examples in West Asheville. Art galleries follow the course of the French Broad River near I-240. Vendors set up daily at the WNC Farmers Market building, where travelers and local can sample regional produce, beverages, and crafts. Take a scenic drive in Nantahala National Forest.

  • 24-Hour Front Desk
  • Accessible Facilities
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 426 reviews
from Casper, Wyoming
Submitted on 09-05-2016
This hotel has a very open and welcoming lobby. There are nice places to sit to read or visit in the lobby. They offer a nice variety of food on the restaurant menu and the staff at this hotel are very nice and professional. The business and computer area are also in the open lobby, rather than a dark hole in a hallway. There is an indoor and outdoor pool linked together. In warmer weather they are both open. The outdoor pool offers a nice sun deck area. While the hotel could use a little updati... Read more
from Raleigh, North Carolina
Submitted on 10-05-2016
Hotel has gone through some recent renovations which generally were nicely done. Staff was friendly and helpful. The quiet rooms made for a relatively restful night. Price point was just a little high.
from Mooresville, Indiana, United States
Submitted on 13-05-2016
Honestly hard to know how to rate this place. We stopped for one night on a trip to Hilton Head. Check in was easy, clerk was friendly and helpful, and rate was reasonable for the area. The lobby was beautiful and recently remodeled, and the clerk told me the rooms would be next ... and that's where the disappointment came in. Rooms are definitely dated, with chipped paint on the door frames, a loud air conditioner that never shut off all night, and questionable carpet. On the other hand, o... Read more
from Atlanta
Submitted on 17-05-2016
We love Asheville, visiting there at least once or twice each year. Typically, we stay in a VRBO, but wanted to get more points for future Holiday Inn stays. I was not excited to stay here, but it was a very nice hotel, only 10 minutes or so from downtown Asheville. There is a breakfast buffet with a choice of a continental or full breakfast (NOT included in the nightly charge, but easier than going out). The food was good and the service as well. There is also a lobby dining room separate ... Read more
from Tysons Corner, Virginia
Submitted on 19-05-2016
We were a family of 7 traveling to Asheville for 2 nights. We had booked 3 rooms at this hotel. Now - do remember that there are two properties called Holiday Inn Asheville Biltmore - one called East, and one called West. My brother ended up going to the East property by mistake. Check-in was smooth. They gave us 3 adjacent rooms on the same floor, which was convenient. I had a king size bed room, with a balcony. The only weird thing about the design of this hotel was that the pool is locate... Read more
from Auburn, Alabama
Submitted on 29-05-2016
I stayed here while on vacation and was very impressed with the hotel and staff. The hotel is well kept up and the staff was very accommodating! I will definitely stay here when back in the area in the future.
from Southern Indiana
Submitted on 03-06-2016
We stayed for an in town family wedding. Several of us stayed. Our room was nice - bed was very comfortable. We had the breakfast buffet two mornings. It was very good and lots of variety. Hotel was close to many restaurants and shopping. There was an inside and outside pool that looked very nice. Lots of lobby seating to hang it and talk.
from Hilton Head, South Carolina
Submitted on 08-06-2016
My 90 year old mother and I stayed here last night. I asked the young man behind the desk, Chris, for a room with two queens. After he quoted a price I asked if any such rooms were available that were handicapped accessible. He told me that all accessible rooms had only king beds. We really didn't want to share a bed so he quickly found me two connecting rooms. My mother's room with the king bed was really great! Nicely sized, with a sofa and coffee table and walk in shower. My room was a... Read more
Submitted on 16-06-2016
This was our honeymoon and overall it was a 3-4 experience. Of course with all Holiday Inn's(not express) u have no free breakfast but can get it at hotel restaurant. I knew that before I booked. The room was nice overall and the bed was very comfortable. The shower pressure could have been better and the water was not hot enough. We had a problems with light coming through our curtains(see picture.) When I reported it to front desk they said thanks for letting us know but gave no solution to fi... Read more
from Dublin OH
Submitted on 19-06-2016
Our room on the outside of floor 2 had a very noisy and blowy HVAC unit under the window that woke us up at night and made the desk impossible to use during the day. The wifi was spotty in this room too. Our traveling companions who stayed in an inside room had none of these issues.
from Murfreesboro, Tennessee
Submitted on 24-06-2016
I was pleasantly surprised by the cleanliness of the room after seeing some other reviews. The hotel in general is clean but they have some issues that need to be addressed. Their was only one girl at the front desk that was friendly and unfortunately I do not remember her name. She helped us with directions and with tickets for Biltmore. The housekeepers were not friendly at all, if you passed one in the hallway they would look the other way to avoid speaking to you. The mattress slept well but... Read more
Submitted on 04-07-2016
Passing through Asheville on our way to the coast. 3 stars is a generous rating for this property if it weren't for the ease of check-in, efficiency of the staff, and clean pool area. Hotel appears to have had some updates. Our bathroom and mattress were clean and newer. Fixtures in the room including the Armoire for the TV dated and damaged (large dings/missing wood on armoire) and in need of replacement. The room was clean, the pool was clean, and the hotel lobby coffee 24 hours per day w... Read more
Submitted on 04-07-2016
Room 422 - Beds are NOT comfortable. We could not get the room temperature to work correctly. It was so hot all night. Also, stay away from the 435 Grill. The service wasn't good, the wine was bitter like it had been left open too long, and the sirloin steak salad made me sick...double clutching the next morning.
from Benton, Illinois
Submitted on 05-07-2016
There are not enough words to say how nice our stay was. The area is absolutely beautiful. The room was very clean. The only draw back was the woman who checked us in could have been a bit friendlier as she didn't seem very excited to welcome us even though I am a platnum elite member of IHG.Regardless we did enjoy our stay on our way to Myrtle Beach.
from Georgetown Kentucky
Submitted on 16-07-2016
My husband and I stayed at this hotel on our way to Charleston SC. The room was clean and comfortable. A king room was $165. My only complaint was the nasty chair in the room. The bed was super comfortable with plenty of pillows. They had a great breakfast! I am posting pics of the room and that nasty chair.
from Clearwater, Florida
Submitted on 16-07-2016
We have stayed at this motel in Asheville a few times, but this particular visit was a bit troublesome or should I say worrisome. As soon as we took off our shoes in the room, we could feel that the carpeting felt very damp, thankfully we put on slippers to avoid that 'wet' feeling. But then on our 3 night stay, we noticed that EVERYTHING felt damp!!! And our towels and swim suits never dried out. The A/C ran constantly and noisily, and didn't remove the moisture in the room. Bedding even felt d... Read more
Submitted on 17-07-2016
this is a wonderful hotel, it is very well decorated. we didn't have any reservations and got in right away. the pool is beautiful both indoor and outdoor. the breakfast had many options, with very friendly staff.
from Arabi, Louisiana
Submitted on 20-07-2016
Very friendly staff. Rooms clean but need some up dates. Old curtains and lounge chair. Beside that I enjoyed the hotel nice pool great sitting area with computers. Price very good. Close to attractions like biltmore estate and blue ridge parkway.
from Rocky Top
Submitted on 23-07-2016
Excellent property. One elevator out of service made some wait times for it as we were on 6th floor. Smoking rooms available as some of our couples wanted those. Nice indoor to outdoor pool. Nice open lobby area. There was a breakfast option for $5 per day and it was very good. Will stay here again.
from Milw,WI
Submitted on 24-07-2016
If I had to pay more than $120 for this property I would be upset. The lobby is new beautiful and inviting. The rooms need MAJOR updating!! We had a room right off the pool with the loudest A/C unit. The pool was nice for the kids and they thoroughly enjoyed it. The indoor/outdoor pool was a nice feature. We booked the breakfast rate so we received 2 breakfasts for an additional $10 but if I had to pay full price for breakfast I would not do it. It was sufficient but nothing too special. I have ... Read more
from New York City, New York
Submitted on 27-07-2016
Very friendly staff. Had a few issue with maid service and room keys deactivating. Restaurant staff was overly hospitable. I requested a handicap accessible room. Ended up on the 3rd floor near the elevator. It was noisy, and the elevator sometimes didn't work.
from Green Lake, Wisconsin
Submitted on 27-07-2016
I've been all over the country. I'm sure there some really high priced places to stay, but for a quick stop on the road or even if you were to stay for day this place is amazing! Super clean, has a restaurant and room service, an indoor and outdoor pool And great lobby. Forget about all that other stuff because the rooms are great and the beds were the most comfortable thing I've ever slept in. We were supposed to be up and go to the Biltmore (just a few miles away) by 9am and we just didn't wan... Read more
from Weston, Florida
Submitted on 30-07-2016
this hotel was ok. the staff was great. very friendly and helpful. it was clean, but just a little old feeling. the kids thought the pool was cool. it was indoors but had a little "tunnel" that passed through the outside. we needed to do laundry which was free and the tide was only $1. can't beat that. i gave it 4 stars because i don't really have a complaint. i'm a little picky with hotels and this was a "budget" vacation and although it was fine, i did choose to wear my flip flops in ... Read more
from pringle
Submitted on 01-08-2016
This hotel took us awhile to find but when we stopped to ask for directions little did we know it was right next to us ! Who ever gave my husband directions obviously didn't know either ???. So off hour later we were back where we started ! We were like " (omg r u kidding me ? )". Nope. Well it was so nice clean and friendly so we were relieved . 2 pools in and out....very nice restaurant and lounge . Also the breakfast was terrific . .....eggs waffles ....etc.....also very quiet an... Read more
Submitted on 02-08-2016
After a full day of driving, we were looking for a decent hotel, right off the highway, where we could crash for the night. The Holiday Inn was perfect. The rooms were clean, the staff was friendly, and the bedding was some of the most comfortable bedding I've ever slept on. It was very reasonably priced and we even got free vouchers for the morning breakfast buffet (and kids eat free) - which was also excellent. I can't speak for any of the amenities: the Ashville shuttle, the indoor/outdoor p... Read more
Submitted on 02-08-2016
This is a nice hotel. Breakfast was good. Staff was friendly. Only thing I can find to complain about was the room with a view was actually have parking lot half view. Over all it was nice and I would stay again
from Tampa, FL
Submitted on 04-08-2016
I stayed here with my son and one of his friends prior to camp drop off the following day. I chose this hotel over others, comparably priced (relatively expensive for the quality but I think that is driven by camp drop off and Asheville demand) because I thought the boys (11) would enjoy the indoor / outdoor pool. The outdoor portion of the pool was dominated by middle aged men playing beer pong on top of a lounge chair they put into the pool...the indoor pool was crowded and did not appear te... Read more
from Augusta, Georgia
Submitted on 05-08-2016
Right upfront I should tell you we are spire elite (the highest tier of the IHG rewards program. We travel more than we are home) As far as holiday Inn hotels go we've had our share of the great and the terrible. This falls right in the middle. I would give 2.5 starts if I could (but since I believe in rounding up I'll do 3) The good: it's convenient to get off the interstate 2. There are amenities close by like pharmacies and food. 3. Depending on the side of the hotel you're on you might h... Read more
from Statesville, United States
Submitted on 05-08-2016
I travel on business every week and usually stay at this hotel at least twice per month. The staff is always nice, pleasant and accommodating. They have even offered to allow me to pick my own room because they are from familiar with me since I am a repeat guest. I have always found my rooms to be clean and the beds are the most comfortable of any hotels that I stay in. The hotel restaurant is great and the food is awesome. I've never eaten anything that I didn't like which is unusual for a ... Read more
Submitted on 06-08-2016
My family, 3 daughters (7, 8 & 12) and wife decided to do a "stay cation" since we only had a couple days off and didn't want to spend it on the road. We wanted to be together and stay somewhere with a pool and cable tv (Disney Channel & HGTV) and chill. I called this Holiday Inn which was 2 miles from home and was told we can't stay here. No locals! I thought she was joking! I asked her to repeat herself to make sure I was hearing correctly. No one from Buncombe county, Asheville is in Buncombe... Read more
from Jacksonville, Florida
Submitted on 08-08-2016
This hotel was a great value. For the price of a true budget hotel you get an indoor/outdoor pool, jacuzzi, bar and restaurant. There are about eight rooms on the first floor that open to the huge atrium in which the pool, jacuzzi, and lobby are all located, and off of which are the bar and restaurant. I stayed in one of these rooms and enjoyed being able to open the sliding glass door to hear and see people. My mother and brother who were staying in other rooms, enjoyed walking through the room... Read more
from Cleveland, Ohio
Submitted on 25-08-2016
Rooms are what you would expect when choosing a three star hotel. They are clean and in good condition, but nothing fancy. The staff was super nice and so helpful. They changed our room to accommodate our wishes and were very helpful in pointing out some amazing restaurants and breweries in the area. The hotel offers a free shuttle downtown and our driver Brian was helpful in pointing out the local hotspots. He even gave us his cell phone number, so he could give us a special pickup right i... Read more
Submitted on 26-08-2016
I needed a room for the night after my work trip was extended and booked here last minute. The good - The front desk staff were very friendly and helpful. My room and bathroom was very clean. My bed was very comfortable. The bad - The air conditioning was very loud and could have been a little cooler. Once I got into my room I realized that it had sliding glass doors that opened into the hotel lobby/seating area. I thought this was very bizarre but decided to hope for the best. Sadly, it... Read more
from Wake Forest, North Carolina
Submitted on 07-09-2016
The hotel is nice looking. We were excited because they had an onsite restruant but they had horrible service. Everything took forever. They had only one person working both the restruant and lounge. I had to go find the waitress to get our check so we could pay and leave. The room had no desk or table to set at for writing or computer and one dining room chair that was uncomfortable to set on. I'm not sure why they advertise free Internet as we were never able to access it. We finally jus... Read more
from Fort Wayne, Indiana
Submitted on 07-09-2016
Great location. Newer room, very clean. Good bathroom. Quiet rooms. Great staff. Decent breakfast facility included. I normally don't like the included breakfast but this one was pretty good. I would definitely stay here again.
from Marietta, Georgia
Submitted on 08-09-2016
Me and my husband are from Atlanta and wanted a quick getaway to Asheville to tour the Biltmore and city. When we arrived we were pleased with the hotel and thought it was nice and cool design with the balcony overlooking the pool, hot tub and check-in lobby. Things changed that night when we tried to sleep. Our room was right next to the elevator and we could hear it going up and down ALL night. I didnt think the design was cool anymore since we could hear everything from the pool and lobby. W... Read more
Submitted on 11-09-2016
Overpriced. We stayed at a holiday inn, in MO which was much nicer and half the price. The hotel lobby is beautiful and most of the staff was great. HOWEVER, our vehicle was broken into along with multiple others. They do not provide any kind of security at this hotel even though this has happened multiple occasions as told to us by safelite (who had to replace our smashed window). I had to ask for compensation and the manager agreed to refund our night stay which will luckily cover repairs on o... Read more
from Southaven, Mississippi
Submitted on 12-09-2016
Stopped at the IHG property to get some rest before continuing my trip to Greensboro. Very clean and comfortable rooms. The entry area is very opening and welcoming. Beads are new and very comfy! Air works great! Great Property!
Submitted on 15-09-2016
Just got here. I am not impressed! If your staying in town go to the holiday inn-east location. The west is run down. The doors are old and some have been repainted as the wood is chipped. The 6th floor smells of cigarettes. The king size bedroom has outdated and stained carpet. The tv center is missing a door. And the bathroom counter is faded and worn. For the price it should look like it's east side. I will not stay here again.
Submitted on 15-09-2016
Trying to find a reasonable rate for Asheville isn't easy and though this hotel isn't right downtown it's not far away. Just a short drive about 5 miles. The room is quiet. But what I like best is the bed. It's very comfortable. So many rooms have beds as hard as boards but this is just right. Also it includes a hot breakfast.
Submitted on 17-09-2016
We love staying at this hotel! It has a roomy lobby, a full service restaurant and an indoor-outdoor pool. It's a great place to spend time with Asheville area family. The desk staff is courteous and helpful, particularly Chris this visit, who modified our room arrangements so that our granddaughter could join us. We'll be back!
from St. Louis, MO
Submitted on 18-09-2016
We spent two nights here to visit the Biltmore. We would never stay here again. The room itself was comfortable, but the bathroom needed a facelift. There was chipped paint around the door frame, the towel rack had rust on it and the overhead light fixture was missing its cover. Wifi in our room (423) was practically non-existent. Even when my iPad or iPhone showed a signal, trying to use internet resulted in a No Internet Connection warning. It took more than 12 hours to post 30 pictures to... Read more
from Greenville, South Carolina
Submitted on 21-09-2016
The lady who checked us in was very professional and helped with directions. Rooms were clean and met our needs. There was a pool but we did not use it, but it looked welcoming. The internet worked great with no extra fees.
from Eastern NC
Submitted on 23-09-2016
Room, pool and breakfast were great! They were enjoyed by all, we made a lot of great memories for a trip that was not necessarily for vacation. Not enough luggage carts or elevator space. We had several families with us and everyone was pleased!
from Greenville, North Carolina, United States
Submitted on 23-09-2016
Stayed there 5 nights on a business trip. The beds were very comfortable as well as the pillows. The A/C blew very cold which I loved. The staff was very friendly. The only reason I didn't give it 5 stars was because they charge for the continental breakfast. I would stay there again.
from Bradley Beach
Submitted on 26-09-2016
I have now learned from experience that when traveling to only stay in Holiday Inn Express if I want wifi. This hotel had the worst wifi I have ever experienced in a hotel. Front desk was unhelpful and their wifi online support was ridiculous, have been waiting for a call back 4 days later Bathrooms need updating, wallpaper peeling off wall and tub had a chunk out of it
Submitted on 28-09-2016
The employees were wonderful....friendly and helpful. Our bed was comfortable, our room clean, our view from the sixth floor...amazing!! This was our second stay at this hotel ...2008 and 2016.. it is definitely showing its age this time. We booked through Orbitz because the Holiday Inn was going to charge us $294 a night for a king size non smoking room. There is no way this room was worth $294 plus taxes a night. Breakfast Buffet was not included in the price. $5.95 for the continental breakf... Read more
from Nashville, Tennessee
Submitted on 30-09-2016
We spent 2 nights at this hotel to attend a wedding. Upon checking in, the front desk personnel was very friendly and helpful. They were also very accommodating when I had to change our reservation. Our room consisted of 2 nonsmoking double beds and they were extremely comfortable! The pillows were stout and perfect for getting a good night's rest. The hotel is very convenient to the interstate, downtown Asheville and many eateries nearby.
Submitted on 01-10-2016
Awsome quite nice staff easy to Find everyone friendly any thing you need they meet . I like it here because the staff is becoming familiar with our faces and needs we never get cleaning while we are there so getting extra towels no problem
from McCaysville, Georgia, United States
Submitted on 17-10-2016
Hotel and the staff were wonderful. Had a nice pool and hot tub. Restaurant and bar were nice. Nice large selection of breakfast items. $10.00 for the buffet, but we'll worth it. My grandson ate for free because he is under 12. Just a little pricey for me, but I'm a cheapskate. With tax $146 for the night. Of course we did stay during season.'s a do again
from Santa Cruz, California
Submitted on 23-10-2016
we were doing a two day trip on the blue ridge parkway and needed a place to stay in Asheville. This hotel is close to the freeway (easy access) but a little far from the city center. The hotel is clean with modern furnishings. I had to do some laundry and was surprised that the use of washer and dryer was free of charge. There is a nice pool and hot tub also.
from Asheboro, North Carolina
Submitted on 25-10-2016
The hotel is wonderfully designed and very appealing to the senses! You enter this massive lobby area containing area for social engagement and gathering, dining area off to the side. The area is well designed with the guest in the forefront of its construction. The rooms are clean, spacious and very well equipped. There is a morning buffet consisting of all the various items you would want, for a fee of $10.00. You are also able to order off menu items in case the buffet is not your style. It ... Read more
Submitted on 30-10-2016
This is a very clean and convenient hotel. The staff's hospitality makes a guest feel wanted. Everyone and everything was accommodating. Even the smoking rooms smelled good and clean. I like the breakfast buffet being included and the convenience of the restaurants on site right by the indoor pool made us plan a future trip with our children. This was a romantic get away for us and the location being close to the Pisgah National Forest AND downtown Ashville made it exactly the right place to lay... Read more
from Fishers, Indiana
Submitted on 03-11-2016
We visited Asheville for a long weekend & of the many hotels, I chose this one & it worked out fine. The lobby is pretty cool & staff nice & efficient. The staff in breakfast area were very attentive & friendly. The indoor pool is in the back of the high ceiling lobby which is kinda neat but the air is a little cool to get in. Kids seemed ok with it! We got a deal to get breakfast included but otherwise it's not. Seems like it should be! It is just the same buffet everyday. Fine location, right... Read more
from Durham, North Carolina
Submitted on 03-11-2016
First off ... ANY hotel in the Asheville area around (peak) fall season is going to cost at least $299, or have a 2 night minimum. Outside of that, the hotel itself was VERY nice. It did look like a $299 a night hotel. The room was nice, although there was no microwave in the room. The only microwave was in the lobby area. The free breakfast was good. the eating area was well kept, stocked and managed. If I were to go back to the Asheville area again, I would stay there.
from Stillwater, Minnesota
Submitted on 05-11-2016
The lobby is your first clue with marble floor that shines imencly, beautiful furniture Enormous flowering pots, nice warm fireplace, very calming, relaxing, tranquil, plesent. Our room was 514 and exceptionaly clean, a real feeling of home, very warm feeling. The staff is vary accommodating and pleasent and concerned about your stay. Berliner Was so kind and helpful when I had a computer problem that turned out to be operator error. She dropped what she was doing and jumped right in to help m... Read more
from Maryville, Tennessee
Submitted on 05-11-2016
I stayed at The Holiday Inn Express in Asheville, NC from 10-30 to 11-3. The stay was decent until the last night I was there. I worked 14 hours that day and I was just going to get something at their 435 Grill in the hotel and take it back to the room and get to bed. I went down and the chairs at the bar was full so I got a small table. I waited for 30 minutes and no one even acknowledged I was there. So I got up and left, told the front desk and they gave me a card to call someone, and I walke... Read more
from Roanoke, Virginia
Submitted on 14-11-2016
Our stay here was nice - the interior was pretty and the staff were very friendly and quick. We only left with two complaints. The shower water didn't get hot hot (maybe because we were on the 5th floor?) and the food at the breakfast buffet was pretty bad. Dinner was okay but skip the breakfast.
from Naples, Florida
Submitted on 03-12-2016
Stayed here two nights and overall we were satisfied. The rooms had some worn out areas (worn out wall/ sheet rock, doors de-laminating) but the rest was decent overall. The breakfast buffet very good which my kids enjoyed each morning. Location is good since it is only a few min from West Asheville.