from Sorrento, Florida
Submitted on 31-07-2016
I'm glad it is a 200 character MINIMUM... I have stayed all over Asheville, and travel constantly, always in the "better" places, which I always knew Starwood properties to be. NOT so here.. where do I start... First, if you are here for business or need to be able to connect, you can't here.. yes you MIGHT get Wi-Fi, but if you do you will long for a dial up connection! Seriously.. Use your date if you can or have too.. staff? Other than checking us in never heard a greeting from them again, it...
I'm glad it is a 200 character MINIMUM... I have stayed all over Asheville, and travel constantly, always in the "better" places, which I always knew Starwood properties to be. NOT so here.. where do I start... First, if you are here for business or need to be able to connect, you can't here.. yes you MIGHT get Wi-Fi, but if you do you will long for a dial up connection! Seriously.. Use your date if you can or have too.. staff? Other than checking us in never heard a greeting from them again, it is not a requirement but at "other" places we usually get greeted every time we walk in the door and asked if there is anything they could do or we need, or suggest something. Not a word here. Someone said the hotel is a little "aged" that's very generous, way past aged. Smell? Yes many people hit that one on the head, the hallways were always hot, musty and smelly and some rooms also. OH YES, I had 3 rooms, for 3 days, so yes I spent THOUSANDS and expected something far better, which ALSO.. the cost?? Value?? For $200+ a night per room? I sure wish I knew there was a Marriott across the street! Now on to the bathrooms... I don;'t know who your designer was but yes the bathroom sink faucets are nice to look at, but I challenge ANY adult to try to wash your face off with that curved spout sticking up in the middle of the tiny sink space you have, you can't even move it to the side! Impossible to even rinse your face off! Seriously. Now to the TV.. only 22 direct TV channles, no options to rent a movie, rent anything.. don't bring you kids, they won't find ANYTHING they want to watch there. WOW.. And not even HBO, just Showtime.., But no rental optionbs? No local info channel? Now the view.. you might think anything in Asheville would have aq good view of the mountains, Oh NOT HERE.. you get a view of a parking lot and interstate.. the propert literally sits in a hole! More business info, you will not find a free outlet in your room at all! Every outlet is filled and if your lucky you might have a cheap power strip plugged into one of them, sitting next to desk that is sitting literally next to the AC that blows directly on you if you are lucky enough to be able to sit at the desk and work. Need ice? The ONE and only ice machine is located on the second floor, you have to go to another floor or carry everything to it if you want ice, LOL seriously! Let's see.. they got my last name wrong on my reservation, even though I always spell WHITE out because it can be so difficult.. my room keys, all 3 rooms.. were deactivated for no reason on day 2.. now saving the best for last.. food. IF you happen to be hungry good luck getting anything at the Chop House. That is one of the reasons I chose this place to start with. 4 days/3 nights, I never got to eat there! Why? Always closed. the hotel was filled to CAPACITY all 3 nights I was there, but on night 1 we went to the bar even, and were told kitchen was closed, before 9 PM. Friday night. Next day, again before 9 PM, bar was even closed then. Next day.. sometime between 8-9 PM, so we decided to try room service. You won't believe it, no room service either, at 9:15, and supposed to be open to 10. And a capacity night again! Who runs this place!!!! Once I saw Marriott across th street I checked it out, no isses there, and we evenb got food there after 10 PM, on a Sunday night! At the bar, which was still open.. I would usually NEVER take the effort to write this kind of review ever but this place required it! RUN, stay away! Hopefully they shut it down and redo it from top to bottom, but until then, Never again. Oh, I will give something positive, the beds were comfortable and were clean, other than that sorry, there is NOTHING I can say positive about this location!!!