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New York`s grand Hotel Pennsylvania is in the heart of Midtown Manhattan, and thier surprisingly affordable rates leave more money in your pocket to enjoy the city.
Just steps away from Midtown's most popular attractions, and offering countless easy transportation options, New York's Hotel Pennsylvania puts you in the middle of the action. Read More About Hotel Pennsylvania
WHY STAY HERE?
- 24 Hour Coffee Shop!
- FREE Breakfast On Select Room Types
- Affordable Accommodations and Centrally Located!
- Complimentary in-house fitness center equipped with cardio and weight machines
- Discounted day pass to Bally's Fitness Center: five floors of state-of-the-art fitness equipment and an Olympic-sized pool, right next door
- 24-hour business center: computers with High Speed Internet, printer
PERFECT MANHATTAN LOCATION
At the grand Hotel Pennsylvania, Guests will enjoy comfortable Guest rooms with stunning views and an ideal location in the heart of Midtown Manhattan! The hotel is only steps from Midtown`s most popular attractions, including the Empire State Building, Macy`s illustrious flagship store, Times Square and the Broadway Theatre District. Right across the street, you`ll find Penn Station, and right around the corner is Madison Square Garden. This hotel is perfect for business and leisure travelers alike, offering convenient transportation options including the nearby subway. Walk to all of your favorite New York City attractions, or hail a cab and enjoy an authentic New York experience. The property is also within short distance of the Jacob K. Javits Convention Center.
COMFORT IN THE HEART OF THE CITY
Equipped with all of the essentials, Hotel Pennsylvania`s 1,700 rooms offer comfortable, relaxed appointments. Guest rooms feature all of the conveniences to meet the needs of business and leisure travelers alike, including telephone with voice mail and message alert, in-room pay-per-view and cable TV, clock radio, iron and ironing board, and much more! Roll-away beds and cribs are available upon request. The Penn 5000 Club rooms offer additional conveniences to better fit the needs of business travelers. In-room amenities include high-speed Internet (with a fee), mini-refrigerator, work station with ergonomic chair, cordless speaker phone, flat-screen TV, MP3 connection and complimentary access to the Penn 5000 Club Lounge. The Club offers daily continental breakfast, 24-hour coffee and tea service, computers with complimentary high-speed Internet and daily newspapers.
ON-SITE SERVICES AND AMENITIES
The Hotel Pennsylvania has been charming its Guests since it first opened its doors in 1919. Guests have access to a wide variety of on-site services and facilities, including high-speed wireless Internet access in the main lobby and common spaces (available with a fee), a professional sight-seeing, theater, and travel reservation desk, and so much more! On the lobby level, enjoy decadent on-site dining at Lindy`s Restaurant.
Print Map & Directions
From JFK International Airport
Head northeast on Van Wyck Expy toward Van Wyck Expy 0.1 mi. Slight right toward JFK Access Rd 0.1 mi. Continue straight onto JFK Access Rd 0.2 mi. Continue onto Van Wyck Expy 0.7 mi. Continue onto I-678 N 7.4 mi. Take exit 12B for I-495 W/L I Expy toward Midtown Tun 0.5 mi. Merge onto I-495 W (Partial toll road) 7.6 mi. Slight right toward E 37th St (Toll road) 302 ft. Slight left at E 37th St 0.8 mi. Turn left at 7th Ave/Fashion Ave. Destination will be on the left in 0.2 mi.
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Shari Smith from Atlanta, Georgia
"The bed was extremely uncomfortable, to the point where I have bruises on my body where the bed springs poked me. The room was very old but clean. Considering the location, I got what I paid for because it was central to everything. However, they really need some new mattresses."
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- Would Return or Recommend?No
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Depecker from Toulouse, France
"Hotel old and poorly maintained. I 've occupied a room "superior '. The room was very small, the TV stand blocking part of the window, the curtains were torn, dirty carpeting. No bedside table. Bathroom old, flaking paint. Bad bedding. Old painting walls, no decorations. NIn conclusion, for a fairly high price ($ 150/night), poor performance! NI do not fully recommend this hotel, although its location is particularly good.Hôtel vieux et mal entretenu. J'ai occupé une chambre 'superior'. La chambre était très petite, le meuble TV bouchant une partie de la fenêtre; les rideaux étaient déchirés, la moquette au sol sale. Pas de table de nuit. Salle de bain vieille, peinture écaillée. Mauvaise literie. Peinture des murs vieille, aucune décoration.
En conclusion, pour un prix assez élevé (150$ la nuit), une mauvaise prestation !
Je ne conseille absolument pas cet hôtel, même si sa situation géographique est particulièrement bonne."
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A Recent Traveler from Providence
"I would not recommend this hotel or stay there again. my experience from the time i checked in was unsatisfactory. I felt the gentlemen who checked me in was cold and distant. Then the room was absolutely fifthly, with cracker rappers and receipts under the bed, clearly not been vacuumed in quite a while with dust and crumbs in all the corners, and something white and hard was flaking off the comforter... gross. Not to mention it was directly behind the elevators mechanics, i made it one night until i had to ask to switch rooms. a few hours after they got back to me the switched my to a room dirtier than the first. I just felt very dirty and unwelcome staying at hotel pennsylvania. Its not worth the couple hundred dollars i saved.
"
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Sarah from Fayetteville, Nc
"I think for the price this hotel was worth it. All we did was sleep there so it wasn't that bad. The hotel is a very old hotel so don't expect everything to be brand new. The bed was comfortable and it was in a good location. The only thing I would change would be a bigger room."
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- Would Return or Recommend?Yes
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A Recent Traveler
"This place makes a motel look luxurious. Rust, peeling paint, odor, the sketchy clientele. Never again."
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- Would Return or Recommend?No
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B Moore from Salt Lake City, Utah
"Had to change rooms because of mold in room. Second room just as bad. Tub was peeling. Wires coming out of wall. holes? around door. Flimsy door lock. Curtains stained and clips missing. Room wasn't vacuumed during our stay. Pillows were flat. Leg of sink kept falling off. No room safe. Limited power outlets. Toilet too close to wall. Old, needs serious updating. Need I say more? Not worth the money at any price!"
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- Would Return or Recommend?No
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Tee King from Bham, AL
"For the location of the hotel I have to say it was worth the money. My experience with staff was great. I would have preferred a bigger room, softer bed but location made up for it. I was there to sleep but I had a blast in NYC."
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- Would Return or Recommend?Yes
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A Recent Traveler
" The room was below expectation, whole place needs some improvement but staff was friendly. Location is the good part. Will not return there or recommend unless there is improvement. Pictures shown are deceitful."
Posted: Tue, Oct 02, 2012- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"Very dirty and old room!!!"
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- Would Return or Recommend?No
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D. Mattisson from Glostrup, Denmark
"The room was large as description.
The Penn5000 kingsize bet and furniturs was fine, but the room was durty.
You are right in the middle of Manhattan and Penn Station cross the 7.Avenue."
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- Would Return or Recommend?Yes
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A Recent Traveler
"Needs to be updated. First room we were put in smelled of cigarette smoke.
The sheets were thread bare.
The location was good"
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Robert Rodriguez from Brooklyn, NY
"That was the lousiest $130 I ever spent. The hotel was very dirty so was the room I stayed in. I had to be switched to another room over night because all of a sudden the sink in the bathroom was clogged and a maintenance man had to come and repair it. The worst part was that there must have been bed bugs because my girlfriend and I have tons of skin irritation. "
Posted: Mon, Sep 24, 2012- Overall Experience:
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- Would Return or Recommend?No
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LWebber from Sterling, VA
"The closer to the center of Manhattan you get, the less you should expect. The room we had was bare bones...but it was clean. It was fine for the money, when you step out of the hotel...you are right in the middle of Manhattan. If you want a luxury hotel at a discounted price...book one in Queens and take the subway."
Posted: Thu, Sep 13, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Robert Cullen from New York, NY
"While checking on they could not find the reservation made online. The front desk attendant was rude and I had to show him my confirmation on my iPhone. I was then told it was a discounted reservation and I was put in a room adjacent to a room being renovated. The jack hammers started at 7am. The room was old and dirty. The TV remote was broken. At any rate, this hotel room was not worth it.
I would never book a room at this hotel again."
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- Would Return or Recommend?No
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K N from Hyde Park, NY
"My companion has stayed at the Penn three times prior and us together once and so we expected the same or more from this stay. The well-touted 'Penn 5000' room was a complete joke. The chamber was the smallest room we have ever stayed in; barely large enough for the bed, desk, tv stand and fridge. The bathroom faucets leaked, there were cobwebs on all the walls but the bed was comfortable.
The Continental breakfast was the worst either of us had ever had and we would have spent the same money going to Central Perk in the Lobby than eating awful carbs for an extra fee for the room.
The staff is always friendly so there is that plus, but we were very disappointed this time both for the value and amenities.
YES, we'll probably stay again, because of its proximity to our favorites, but....."
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Oliver from Philadelphia, Pa
"Hotel rooms were old and outdated. Hotel needs a major renovation. Would not recommend this hotel to anyone."
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- Would Return or Recommend?No
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Shunzetta from Louisville, Ky
"This was the oldest, nastiest, scariest Hotel I ever stayed in and Im sorry I didn't read the reviews first. The location and rate for where you were was excellent. This hotel had paint chips, splatters, holes in the walls, an old smell, carpet from when the hotel first opened never changed. The same bed linen from the hotel open. The hot water didn't work. This was a mess I would have felt better on the street!! We stayed in that room about 2 hours total for the entire stay because it was so nasty."
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Lorenzo Luis Llerena from Murrieta, California
"Very good value and cleanliness."
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- Would Return or Recommend?Yes
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A Recent Traveler
"WORST PLACE EVER IN MANHATTAN I WOULD NOT RECOMMEND THIS PLACE AT ALL"
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- Would Return or Recommend?No
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Ruby from Detroit, Michigan
"The only good thing that the location was great. I asked for a non smoking room and the clerk gave me a smoking room that was so bad that when you open the door the smell was over barring. I complained and was given another room. The halls were horrible, paint was cracking and the carpet filthy. When I got to the room it was horrible. I did not want to put my bag down. I was so embarrassed because I had invited a guest and the rooms were not what they looked like in your pictures. I would not recommend this filthy hotel to anyone and you should check out these places before your customers book those rooms!"
Posted: Sun, Aug 26, 2012- Overall Experience:
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- Would Return or Recommend?No
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Chandra from NEW YORK, NY
"From the second we walked into the room it looked like a nightmare out of the bates motel. the walls were allll peeling. there was mold on the floor in the carpet. there was mold in the shower on the ceiling.
the bed was small and HORRIBLE. I was scared to put my bags down anywhere. there were huge holes in the walls with the wires coming out. the TV was outdated and the carpet smelled. I didnt want to turn the lights off for fear of something running out.
there was no staff. there was only one washrag in the entire bathroom.
this room needed to be more than upgraded. Im tempted to report this hotel to the city so they can go in and inspect the room.
people should NOT ever have to sleep in those conditions.
all the money they charge for these rooms, all the guest that stay in here from out of town, i would hate for themt o think thisi s a representation of New york.
i was offended and disgusted by this hotel.
I TOOK PICTURES AND IF THERE IS A WAY FOR ME TO PUT THEM UP, I WILL
NEVER AGAIN
"
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- Would Return or Recommend?No
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ANNA from TAMARAC, FL
"THE HOTEL IS IN A GREAT LOCATION & THE STAFF VERY HELPFUL BUT THE ROOMS ARE VERY OLD..THIS HOTEL NEEDS TO BE CLOSED AND HAVE A COMPLETE REMODEL.....THE HALLWAYS ARE DARK AND MUSKY,THE DOORS LOOK LIKE A CASKET,THE CARPET DARK BROWN AND HORRIBLE.....IT WAS SO BAD THAT I CHECKED OUT EARLY AND MOVED TO ANOTHER HOTEL NOT FAR 'RADISON MARTINIQUE HOTEL' AND THAT WAS THE BEST THING I COULD HAVE DONE & IT WAS LESS THAN I PAID FOR HOTEL PENN....."
Posted: Sat, Aug 11, 2012- Overall Experience:
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- Would Return or Recommend?No
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Richard Penn from Frankfort, Kentucky
"Dirty filthy awful place one of the tours we went on said there were no more flop houses in NYC, well they didn't know about this place. Holes in walls, no paint, dirty run down place!
We were supposed to stay 4 nights, we didn't make it through one.
"
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Sari
"The location is exellent! Didn't mind a bit of oldness in the room. The room was ok and the bed was nice. Only the carpet was dirty. Seemed to be very popular for the people all around the world."
Posted: Thu, Jul 19, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"the bathtub cold water knob was loose, the small blowdryer was melted, and the shelf in the bathroom beneath the mirror was was falling. The lines for registration were very long. Always busy. One of the worst hotels I have ever stayed at and I have stayed at many. The only positive thing was the location."
Posted: Wed, Jul 18, 2012- Overall Experience:
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- Would Return or Recommend?No
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Katherine from Stittsville, Ontario
"Considering the prime location of this hotel, I would stay there again. Our room on the 12th floor was spacious and clean. The bed was comfortable and the free continential breakfast was fair. Free use of wifi, in the 12th floor office/breakfast room was nice to have. The guest service staff at the traveler information desk and at guest services reachable by phone, were most helpful. The biggest drawback were the incredibly long ques to check in; over 40 minutes inline. Anytime we passed through the lobby, there was a long queue. It is a shame this hotel is not updated and refurbished since it has such potential. Overall it met our needs. Again, location was perfect so we would stay there again but do not expect a 5 star quality...more like a 3 star."
Posted: Fri, Jul 13, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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GJB from South Milwaukee, WI
"Great Location...
Luggage room attendants were fantastic!! a
Poor Poor Room quality
Mold on the ceilings...old old old Worn out bedspreads
Not kept up... certainly needs lots of remodeling!!"
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- Would Return or Recommend?No
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Kevin Belanger from New York, NY
"This hotel was an excellent value given the location, and while it showed signs of it's age, the room was clean and quiet -- which was all we really wanted given that we spent the majority of our trip outside of the hotel."
Posted: Tue, Jul 10, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Duane Ferreirinho from Benoni, South Africa
"As stated in the numerous other reviews on this hotel - if it wasn't that the Hotel Pennsylvania was conveniently located and the price for a family room almost acceptable - no-one would stay here.
Also as said in other reviews, check-in queues are unacceptably long, the public toilets on the lower level are unhygienically dirty and reek, some of the floors are very wet and smell of damp, plaster falls from the walls and ceilings as you walk down the corridors, etc, etc.
However, that said %u2013 after our first room on the 2nd floor (which was as small as a cupboard) for a family of four just wasn't acceptable %u2013 I enquired at the front desk and was offered another room on the 17th floor, which was a lot bigger, smelled better, was dry and far more comfortable %u2013 and was manageable at a push due to our first family vacation to NYC.
Not sure if they give all the bad rooms to people who have booked lower rates through travel websites %u2013 and possibly keep the better rooms (if there are any) for guests who book direct with the hotel.
Sad actually %u2013 as this could be such a beautiful place if you look around %u2013 it reminds you of one of those old-world hotels with all the antique furniture pieces, chandeliers, and large flowing stair cases.
Again (as someone said) give me and my wife the opportunity to run this establishment %u2013 and we'll show you how much you can do with it!
Would we stay there again %u2013 not sure %u2013 unless I can be guaranteed a better room that we eventually ended up with.
D"
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- Would Return or Recommend?No
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Lamonica from Irving, Texas
"The hotel check in was quick and easy and clerks were very friendly and helpful......The room was nice and clean but it was equivalent to like a Motel 8. We basically only slept there because we were out and about all day. If you want great 'quality' this is not the hotel. However, if you want nice, clean and comfortable this is a great hotel and it is centrally located to every thing. Most importantly it is directly across from Penn Station. I would definitely stay here again."
Posted: Mon, Jul 09, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Dag Harald Hovind from Krokstadelva, Norway
"My superior room was everything else than that. Worn down hotel, smelly, walls in the room was not clean, bathroom old and cracky tiles and rust on door, bed not really comfortable either, and very small.
Not a friendly hotel and for almost USD 800 for three nights, I expected a lot better than this. The room reduced the quality of our stay, visiting NYC for the first time with my daughter (15).
A long queue at the check in/check out, and the restroom for men downstairs was a horribly smelly place. If I ran this hotel, I would be embarassed.
I would certainly not stay in that hotel again."
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- Would Return or Recommend?No
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BN from Boston, MA
"Hotel is very deceiving from their pictures. Lobby....their ONLY asset. Upstairs room and halls were disgusting. Falling plaster, filthy rugs, dirty curtins, peeling ceilings and walls, etc. Also, 'Do Not Disturb' sign was hung outside the door, but cleaners still knocked and opened the door. If it wasn't for the easy access to Penn Station, I would have never booked this hotel. DO NOT BOOK WITH THIS HOTEL, YOU WILL BE EXTREMELY DISAPPOINTED."
Posted: Mon, Jul 02, 2012- Overall Experience:
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- Would Return or Recommend?No
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L Drader from Calgary, ALBERTA
"If lloking for a reasinably priced hotel, this works well. Comfortable beds, poor breakfast, quite old."
Posted: Sun, Jul 01, 2012- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"FIRST ROOM; key dudn't work. 2d room, bit a rom-was ameting room. 3rd room: next to noisy elevator"
Posted: Sat, Jun 30, 2012- Overall Experience:
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- Would Return or Recommend?No
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Johnm. from North Easton, Ma
"Smell horrible, bad smell and dirty old carpet that was completely wet in some spots...we were afraid to take off our shoes!!!!, painted peel in bathroom floor and old bathtub back in 1920's.nVery disappointed, Never thought what it looks like or expectednwill never go back in that hotel again........nOnly one nice thing is located on 7th Ave. easy access toward Times Sq. and Madison Sq Garden but sad that hotel is filthy"
Posted: Tue, Jun 26, 2012- Overall Experience:
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- Would Return or Recommend?No
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Lorre M. from Satsuma, AL
"This hotel is very outdated. The lobby area is nice but my room was not to expectations. The bedding was clean but the room and bathroom was not acceptable. There was dirt in every crevice, the room smelled like stale cigarettes, and the bathroom had old fixtures. The corridors were creepy and furnishings very outdated. It's in an excellent location but for the price I expected better accommodations. "
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- Would Return or Recommend?No
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Liliana
"Very small room, unclean bathroom."
Posted: Sun, Jun 24, 2012- Overall Experience:
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- Would Return or Recommend?No
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Hugh Hansens from Navarre, FL
"We have a mixed review. We were scheduled to arrive late on Thursday night so in order to have the hotel not give our room away I called on Tuesday to let them know. Of course this plan did not work since they did not have our room available. Instead they had to give us a bed without enough bed space and said they would send up a roll away. 30 minutes after we got to our room I had to go back to the front desk to ask about the roll away. It had not even been ordered yet. We finally get to the roll away about 20 minutes later. On Friday when we asked when we could check into our actual room the gentlemen said anytime after 1pm. We returned at 3pm, check-in time, and they did not have a room for us. When I asked to speak to the manager he was going to be right out. 20 Minutes later, the manager never came out, we got a room that meet our reservation. Needless to say the management and the front desk personnel were less than adequate."
Posted: Sat, Jun 23, 2012- Overall Experience:
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- Would Return or Recommend?No
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Ruben from Carlsbad, CA
"The description of the room did not match with the actual room we received. Which, did not really concern us at all aside from a twin bed for two. Also, the shower did not work very well. The water was flowing rather slow and almost a sprinkle instead of a decent spray and the water barely got warm and stayed cold to cool regardless if we ran the water to 'warm' it up. Otherwise, it was in a great location right across from MSG and Penn Station; which was our jumping-off point to all of the places we visited."
Posted: Fri, Jun 22, 2012- Overall Experience:
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- Would Return or Recommend?No
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Billy Green from Henning, TN
"The location of the hotel is wonderful; however, it's an old hotel. The outside and rooms aren't much to look at, but the lobby was very nice. If you're not planning on spending much time in the room and just need an inexpensive place to sleep this is your spot."
Posted: Thu, Jun 21, 2012- Overall Experience:
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- Would Return or Recommend?No
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RomaAugustus from Pembroke, Bermuda
"Twice I have honored this hotel as the best choice and each time they have given me a key and as I enter the room people are occupying the room. The first time they were remorseful the second time the young lady was not hospitable.
I was very dissapointed. The housekeeping staff are more friendly than the front desk."
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- Would Return or Recommend?No
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Myra from Houston, Tx
"i went to nyc to get married.. i booked Hotel Pennsylvania b/c it was right across the street from madison sq gardens so i just knew it was nice.. for over 170.00 a night i was expecting the royal treatment.. NOT... the hotel rooms it self was very nasty.. omg,... the carpet was dirty and view out the window was a brick wall..and the worst which brought tears to my eyes (yes i cried) was the nasty bathroom.. it was very nasty and dirty :( ... there was no tub (ok fine) but there was cracks and mild dew in the shower and on the floor (they dont have bleach there).. and the floor of the shower was so nasty we had to put a towel down because we did not want our feet to touch it..everyone in nyc was rude so im not even going to talk about the staff.. but the bathroom was the worst.. i did not get my moneys worth at all i felt like i was in a cheap hotel... :( .. DONT DO IT"
Posted: Tue, Jun 19, 2012- Overall Experience:
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- Would Return or Recommend?No
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Mary Ann
"After a very pleasant check-in experience, I was disappointed to arrive at my room. It was small, which wasn't the issue, but it was dingy and dank. Mold is obviously a problem in the bathroom, there was no exhaust fan and there was rust everywhere. the furniture was a bit beat up, but it seemed clean. The miniscule blow dryer only worked on low."
Posted: Sun, Jun 17, 2012- Overall Experience:
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- Would Return or Recommend?No
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Cindy Hall from Westvill, Il
"The only plus side to The Hotel s that we were not in the room much because of all the site seeing we were doing. I felt it was a very poor quality hotel and felt that the lobb and door man gave you a false sense of reality to what you were going to find in your room. The paint peeling off the walls, ceilings and chiping out of the tub. Phone jacks hanging out of the walls black [ I don't know what ] coming out of the registers in a closet. And that was a different room because the first one was horrible. The carpet in the hallways had large bleach stains and the paint peeling as well. Highly upset with the hotel. The staff were great I do have to say that."
Posted: Thu, Jun 14, 2012- Overall Experience:
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- Would Return or Recommend?No
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Claudia Caino from North Hills, Ca
"I have stayed at better motels with one star than this awfull hotel in the most visted cities in the world.!!! Never stayed at a dirtier place with rude staff and ugly rooms. The pictures they show for a room at this price are not where I stayed at. never again will I stay here or recommend my friends this website for booking a hotel. very upset"
Posted: Wed, Jun 13, 2012- Overall Experience:
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- Would Return or Recommend?No
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Mario from New Orleans, La
"We wanted to to NYC for our honeymoon but we were on a budget. The hotel was an excellent value in an excellent location. The Penn is very dated and the rooms can really use some updating! However, our room was neat and pretty clean. Like most hotel rooms in th NY area the rooms were small. The staff was excellent and professional! Housekeeping always cleaned our room in a timely manner. We loved being directly accross from Penn Station. We intend to stay here whenever we visit the city!"
Posted: Tue, Jun 12, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Mario Harris from New Orleans, La
"We wanted to take a trip to NY for our honeymoon, but we were on a strict budget. The hotel was an excellent value in an excellent location. The hotel rooms like most in NY were small. The hotel is very dated and could use some renovations but our room was clean! The staff was excellent! We plan to use this hotel again!"
Posted: Mon, Jun 11, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Thursday from Enfield, Ct
"My husband and I went to NYC for our anniversary June 2012. It was a trip we wanted to take for two years and was worth the wait. Being in the city with so much to do there was minimal time spent in the hotel. The condition of the hotel is kept up well considering how long its been there and how many people it houses. We couldn't have asked for a better location. I would definitely stay at Hotel Pennsylvania again and I would recommend it to anyone looking for a place to stay in New York City."
Posted: Thu, Jun 07, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Chris Lozos from Falls Church, VA
"Slowest check in ever encountered. Room was musty and in need of updating. WAY overpriced"
Posted: Thu, Jun 07, 2012- Overall Experience:
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- Would Return or Recommend?No
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Marcia Moncrieffe from New York, NY
"The location was great, it was amazing to be opposite Madison Square Garden! I liked the large entrance. The layout was okay, a bit dark on first entering but overall nice. I was surprised that the lady checking me in didn't have her name badge on and she didn't say good evening to me but she was really pleasant and smiled nicely once all the formalities were taken care of.
On the day of check out the 'quick check out' box didn't make it clear what should be done, maybe just a short sign with what is needed would be useful. The room was nice and comfortable. The old style large floor heating wouldn't give out any heat, only cold air and there was no extra bedding anywhere. The ground floor diner staff directed me to restrooms located on the lower level, somewhere behind the security desk. I never did find them. A bit expensive for what I received, I thought."
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- Would Return or Recommend?Yes
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Melissa from Lydia, La
"This hotels is old and dirty. The staff is very unfriendly ,,,, the beds are very hard, The lines ti check in is long . To have your luggage hold is 400 a bag .I would never stay here again.,,,,,,,,!,,,,,,,,,"
Posted: Tue, Jun 05, 2012- Overall Experience:
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Peter Van Schie from Pijnacker, NL
"I think Hotel Pennsylvania is very well situated in NY for every purpose you like. Our room was vast, but dark. We always heard the noise of the airconditioning. The hotel room didn't have a leaning chair in the room. You had to use the bed to sit. The general state of the hotel is an older one. Shortly said, a very well accommodated hotel with luxury rooms with an old-fashioned interior. The rooms were clean."
Posted: Thu, May 31, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Lauren from Gettysburg, Pa
"It's an old Hotel, the rooms were mostly clean but a little outdated. For the price of the hotel I thought it was a good value. We had requested a smoking room and when we got there we were in a non smoking room, we contacted the front desk and they changed it immediately and we even got a nicer room. The staff was also very friendly. "
Posted: Wed, May 30, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Jay Daye from Durham, NC
"We stayed last year when on Vacation with friends, after finding hotel online, all pics looked great! right across from the Garden and was excited, lobby was great, but as soon as you step off the elevator upstairs you get the 'oh my god feel'. the room was from the 70's, no matching furniture, dirty, huge room but almost scary, bathroom was a wrech, did not want to put my feet on anything even in socks. Needless to say we did not stay and found a real hotel for a few more bucks. Never again"
Posted: Tue, May 29, 2012- Overall Experience:
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- Would Return or Recommend?No
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Phae from Philadelphia, Pennsylvania
"The lobby and the staff were really friendly and nice. However, the bathroom in our hotel is nasty and needs to be updated. The bathrooms were really old and smelly. You could see mold on the ceilings. In addition, some of the metal fixture were rusting away which looks yucky. I won't be staying there again unless they do some major renovations. The only great thing was Penn station is right across the street and the hotel is in a great location. "
Posted: Fri, May 25, 2012- Overall Experience:
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- Would Return or Recommend?No
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Dan from Manlius, NY
"You get what you pay for and so for people on a budget like me this hotel is just fine and it serves the purpose - a place to crash after a long day of stroll in the city plus the convenience of being very close to Penn Station. I've stayed here before and will be back again, for as long as the deal is right!"
Posted: Thu, May 24, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"The location is excellent and the staff friendly, but the property itself is tired and run down .. taps in the sink and the shower dripped/ran incessantly, doors did not close, paint peeling, noisy, pillows compressed."
Posted: Wed, May 23, 2012- Overall Experience:
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- Would Return or Recommend?No
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Cheryl from Danville, VA
"Prior to arrival I requested luggage storage, non-smoking room and the breakfast that was included. I was never advised of additional charges. When we arrived at hotel before check in we were told we had to pay addtional charges to hold our bags.They did not seem to know of my prior special request (because of allergies). The people at front desk were not very friendly and very direct for which I did not care for. I had to give my credit card to hold for incidentals even though I had already paid in full. The room was okay, the towels could use some fabric softening. The housekeeping staff were very friendly and helpful. There were only 2 computers in the room with the breakfast and that wasn't enough for all the guest. Upon departure we were told that we had incidental charges for a car! We fly to NY and then we were told by the lady checking us out that she would check with her manager. She never told us what her manager stated and then REFUSED TO GIVE US A STATEMENT. I wanted something to show that I did not owe anything and to make sure they did not charge my card but still she refused. Again, we had to pay to have our bags held until we departed for the airport. I was not a happy camper after this. The hotel was okay but the front staff need improvement!"
Posted: Mon, May 21, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Nmac from Jax, Florida
"The lobby is nice, the place looks good on the outside and when you first walk in. Baggage check in is a plus if your flight gets in early and you want to explore NYC but can't check in yet. After that, that's where our stay went very down hill. The check in process took forever. The baggage check closes at 7 pm so that means if you checked a bag you have to lug it from the baggage check downstairs to the lobby since they stop the elevator service to the bag room. (Irritating) Now, onto the Dirty, disgusting rooms. There was even a mouse trap in our room, and some weird pill on the floor. GROSS! The carpet looked like it had water damage at some point and smelled like mildew. The room was very shabby and disheveled looking. No dresser and a clunky tv on a night stand. The A/C was not controllable (Knob broken off), you either sweated to death or you froze and even then, it was cold but humid in the room. It was damp feeling. The windows wouldn't open, and it was very loud. People slamming doors all night long, all the street noise can be heard, as well as what is going on in your neighboring rooms, so bring a sound machine. The bathroom had a deep tub and the water pressure and heat were amazing. It's just the tub was cracking / chipping where they had previously painted (sealed?) it which was not comfortable to sit on. =( The towels and sheets were fresh, and they did bring us extra thick pillows (much appreciated) but it took them a while to bring them up. For 250.00 a night, I'd rather take my money else where. I won't be staying there again if I ever make it back up to New York. (Penn station being right there was awesome though. Location was pristine. )"
Posted: Sun, May 20, 2012- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"kind of yuckie"
Posted: Sat, May 19, 2012- Overall Experience:
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- Would Return or Recommend?No
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Recent Traveler (May 5-10 2012) from Puerto Rico
"Their webpage shows nice pictures, the reality is different. The hotel is very run-down, ugly, smells.... really good location, but it was almost scary! The carpets dirty, stained, doors dirty, paint cracked and falling off walls. Thankfully our bathrooms and beds were clean; ubly, old dark bedspreads, dark carpet, made room look dark and dingy, bathroom old, rusty, hair blowers didn't work, various electrical sockets did not work throughout the rooms. No critters or bugs found at all! clean bathroom and beds. Not all front desk staff was nice, not customer service driven and not of help when questions were asked. Was it they didn't know or they had an attitude - we don't know, but the experience was not good. In order to store luggage we had to PAY! $4/bag - CASH - they would not take credit card for this, AND drag it ourselves to their basement!!! Filthy area and storage place,attendant was a nice young man, though. No complimentary breakfast, coffee/tea, no coffee pot, microwave or refrigerator in rooms, no wifi in rooms. As big as hotel is and as much $ as it generates, I'm sure they can invest in refurbishing it, change rugs, paint, update it. It's really ugly, really! Room service did come daily, beds made daily, garbage removed, fresh towels! Really good location - easy access to so much! Comfortable beds, great water pressure in shower - adjustable shower head, good shower massage.."
Posted: Thu, May 17, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Smith from NYC
"Without exaggeration, this was by far the most disgusting room I have ever stayed in. The rooms, wall to wall, floor to ceiling, were absolutely filthy, falling apart, odorous, and just plain awful. I would never suggest this hotel to anyone; not even my worst enemy."
Posted: Wed, May 16, 2012- Overall Experience:
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- Would Return or Recommend?No
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Schwader from MA
"Without exaggeration, this was by far the most disgusting room I have ever stayed in. I am sure that there are hostels that are cleaner and in better condition. Every aspect of this room, floor to ceiling, wall to wall, was unpleasant, outdated, dirty, dark, and odorous. I would not recommend this hotel to anyone; not even my worst enemy."
Posted: Wed, May 16, 2012- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"Room small but clean. Strong shower in bathroom. Elevators came quickly. Flattest pillows I have ever seen. Can't beat location for public transportation and multiple stores and restaurants."
Posted: Wed, May 09, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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A Recent Traveler
"I was very pleased with how everything worked out and was worried about hotel but it turned out just fine. Clean and comfortable, perfect location and continental breakfast was great!"
Posted: Tue, May 01, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Julie from Platte City, MO
"Excellent location Impressive lobby Understaffed at the front desk - there was a long line of people waiting to check in Appreciated the left luggage area, as we arrived before our room was ready Once in our room we found it to be a little past it's prime - sort of shabby The bathroom, in particular needed to be updated and the light fixtures needed to be dusted Very comfortable bed Room temperature - comfortable The breakfast room was always very crowded, but I liked the pastries and the coffee was always welcome! Access to the computer and printer was invaluable - every morning I printed out our itineray and directions My VERY favorite thing about our hotel? I met the lovliest people from all over the world during our stay. Upon check in the first day, I didn't think we would stay there again, after 5 days, I thought of it as kind of an 'American Hostel' and would consider it."
Posted: Sun, Apr 29, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Brenda Rainville from Highgate, Vermont
"Horrible, Dirty, not at all what these pictures show!! Celing falling down, dirty bathroom. Maids couldn't remember to leave 4 towels and 4 face cloths daily!! when we called to get the correct number it took someone from guest services and hour and a half to get us our items! Will never stay there again and we were not inpressed at all!! Even the doormen out front were rude!! NEVER WILL I RECOMMEND THIS HOTEL!!!"
Posted: Wed, Apr 25, 2012- Overall Experience:
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- Would Return or Recommend?No
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Lazaro from Miami, Florida
"'Like previously stated, the hotel lobby was beautiful, the service was great, however, the hotel room we stayed in was also very dated. Mold on the ceiling of the bathroom,spackling coming down from the ceiling in the main room and the beds were either to hard or too soft. Our tv had limited veiwing and was messed up at that. However, we came to NY to see NY and we stayed away from our room as much as possible, as it was not comforting to stay in. The hotel did have the ideal location for all to see in."
Posted: Wed, Apr 25, 2012- Overall Experience:
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- Would Return or Recommend?No
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T.MCNEIL from Tampa, Fl
"Hotel is in a great location and has a very friendly staff but I'll probably stay elsewhere next trip.No ac,windows barely crack open and hotel is very old.However would def recommend to first time NY visitors due to Penn station and other subway stations being very close."
Posted: Mon, Apr 23, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Shirin Shajiee
"The hotel was very reasonable."
Posted: Wed, Apr 18, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Chang from New Orleans, LA
"Hotel is good and the location is good for me."
Posted: Sun, Apr 15, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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James Mitchell from New Braunfels, TX
"Like previously stated, the hotel lobby was beautiful, the service was great, however, the hotel room we stayed in was also very dated. Mold on the ceiling of the bathroom,spackling coming down from the ceiling in the main room and the beds were either to hard or too soft. Our tv had limited veiwing and was messed up at that. However, we came to NY to see NY and we stayed away from our room as much as possible, as it was not comforting to stay in. The hotel did have the ideal location for all to see in NY, but needs serious TLC....."
Posted: Sun, Apr 15, 2012- Overall Experience:
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- Would Return or Recommend?No
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Cheryl from Deville, La
"I was very disappointed in this hotel. The service was horrible, it was dirty, curtains had mold on them, no air conditioning (they said it wasn't the season) it was April and the room was stuffy, had to ask for wash cloths every night and it took forever, no coffee pot in the room, broken blow dryer, tile in bathroom was missing in big chunks...this hotel needs serious renovations. Don't be fooled by the beautiful lobby!!!!!!!!!!!!!! It felt like a dungeon!!!!"
Posted: Thu, Apr 05, 2012- Overall Experience:
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- Would Return or Recommend?No
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Jo Marie Elkema from Marion, Iowa
"The hotel rooms were grossly misrepresented! Our first room on the 3rd floor was filthy, and we're still not convinced that it had been cleaned between the last guests leaving and us arriving! They moved us to the 17th floor, but didn't even realize that the room they gave us had one king bed (there were 3 of us), so we had to inform them what kind of room it was! The 17th floor was much nicer in appearance. We finally ended up on the 12th floor, which was still very dirty, but we were tired of moving! Please don't be fooled by the pictures. The lobby is impressive, but this hotel is OLD (built in 1919) and in need of huge rennovation. When we return to NYC, we will stay elsewhere."
Posted: Mon, Apr 02, 2012- Overall Experience:
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- Would Return or Recommend?No
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A Recent Traveler
"roomwas drab, and dark.Paint peeling off the ceiling and walls,,needs updates,including the bathroom,"
Posted: Sun, Apr 01, 2012- Overall Experience:
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- Would Return or Recommend?No
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Mark from St Paul, MN
"It might seem confusing w/my ratings all over the map. I've traveled extensively and, based on that, come the ratings. NYC is expensive.The beds and linens were clean and changed daily as were the towels in the bathroom. There was always hot water too. Their vacuum cleaners must be as old as the hotel as it was on about day 3 that we realized that they were indeed vacuuming as something white (sock lint) that was on the floor when we left was in a different location when we came back. We wore socks when we walked around the room. The physical location is as good as it gets! And that's a really big deal! We went to NYC to DO NYC and were only in our hotel to sleep."
Posted: Wed, Mar 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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HELEN FRYER from LONDON, ENGLAND
"My daughter and I travelled to New York for her 18th birthday weekend. The Hotel was the ideal place to stay for all the attractions we wanted to see. The reception was beautiful - and our stay there very comfortable. Room service was excellent. The room was very basic, but clean - towells changed daily and bed made every day! I would recommend to friends for the location point of this Hotel, and if you are not fussy then this is the Hotel to visit."
Posted: Wed, Mar 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Moni from New York, NY
"Great location and great price, right Manhattan attractions are! You can't beat the price; flight good except the fact we had to pay to check in the luggage... ; transfer from LA to hotel and back - ok but over aged vans which need to be replaced - better to use a taxi which is cleaner and cheaper Weather - amazing! Early summer in March!"
Posted: Mon, Mar 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
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Daniel Courtney from Beaufort, Sc
"the phone wouldnt work, heat wouldnt work proper, security and maintainence dont care abount problems. My last night had to sleep in lobby because parties at 1am. security was called but went right on afterwardsnever again at that hotel"
Posted: Mon, Mar 12, 2012- Overall Experience:
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- Would Return or Recommend?No
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Rosely Robinson from Newark, Delaware
"Hotel was a pleasant surprise for us after staying in so many overpriced hotels. From our first entrance and checking in to the last minute everything was great. I have already recommended the hotel to several friends. The baggage men downstairs were FANTASTIC, friendly and sevy thorough and efficient, treated us with respect."
Posted: Wed, Mar 07, 2012- Overall Experience:
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Judith Lynch from Milford, Ct
"What a dump - never again!!!!!"
Posted: Mon, Mar 05, 2012- Overall Experience:
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"This is a VERY tired hotel. I would not recommend it to anyone. We didn't spend much time there. The location is great and the lobby is OK, but the rooms have not been updated in years."
Posted: Mon, Nov 19, 2012- Overall Experience:
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"Great value - for the locatiion- easy access to all areas in New York City.
Yes the rooms need overall renovation - Carpets nasty, linens were clean.
Srvice excellent - Could not get a better rate for staying in the city with a private bath- and lobby with all business amenities."
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"Everything is fine the thing is the washroom needs improvement & wifi should be able throughout the whole hotel and no need for credit card like other hotels."
Posted: Wed, Jul 25, 2012- Overall Experience:
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"Too many CONs vs PROs to know where to begin. Will stay elsewhere in future. The Hotel Penn was built in 1917 & has probably NOT been updated since. It should be torn down, but I heard that a major developer is interested in the property, so NOTHING is being done to the old gal until the deal is final. CONs: I am 67 y/o and the bathroom fixtures were WAY before my time. Water pressure was inadequate, tub was ancient with many cracks & patches, no counter to set stuff on, ancient toilet that didn't want to flush completely! Towels were so harsh, they tore off my skin. Only 1 lamp (on night stand, none on desk), only 1 hard chair (for desk), NO WIFI, very old TV. Carpet horribly spotted. Thin pillows. No luggage rack. Hole in walls, peeling plaster. Extremely long lines for check-in. Costly internet fees & available only in the Lobby, no coffee maker/fridge/micro in room, Pictures do NOT represent the actual rooms! PROs: 12 elevators, decent mattress, slept well. corner rooms are larger, decent size closet w/hangers, includes blower dryer/iron/ironing board/radio alarm clock, very thin walls, filthy windows, light bulbs burnt out in room, no evidence of bed bugs, housekeeping adequate, express check-out, tour & show desk (concierge). Location is good."
Posted: Tue, May 29, 2012- Overall Experience:
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"Breakfast room very small and not good arranged."
Posted: Mon, May 28, 2012- Overall Experience:
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"My friend and I were attending the Bruce Springsteen concert at Madison Square Garden, and work about 4 blocks away, so we thought that this would be a convenient place to stay. Well, it was, in terms of location. In terms of everything else, though, it was pretty disappointing. The line to check in was 30 minutes long. The room reminded me of a hotel in the middle of nowhere Poland that I stayed in about 20 years ago. The hotel hasn't been renovated or updated in what looks like forever. The hotel room doors are originals from 1919 (and they have a plaque saying that), which gave it some charm, but I didn't think that the interior rooms would match the doors. The rooms are very basic. The walls are white and full of scuff marks. The bedspread was fine, but the blanket underneath, although clean, had holes in it. The room was small. The hallway carpets had stains on them that looked like vomit (although it was probably some bleach of some kind). The tv was the big, non-flat screen kind. Now don't get me wrong... I didn't mind that much. I stayed, and I didn't complain. But being a big hotel in such a prime location in NYC, I sincerely expected more. This is not in any way, shape or form a luxury experience. If you are looking for big, clean and comfortable, this is not what you want. If you want a place to crash for a night and don't care about what the room looks like, then this is fine."
Posted: Wed, Apr 11, 2012- Overall Experience:
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"What an amazing hotel. Our room was clean and beautiful, and the staff was always so very helpful. If ever we need anything, we had it. We arrived 4 hours early for check in due to our flight, and they upgraded our room for free and let us check in early! The location was magnificent!!! We could walk almost anywhere. My husband and I will definitely stay there next time!"
Posted: Wed, Feb 22, 2012- Overall Experience:
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"The hotel lobby is gorgeous.The staff was very helpful.The gym was well sufficient.The room are in kneed of renovation.For the price unblieveable!!!!!!!!!!!!"
Posted: Tue, Feb 07, 2012- Overall Experience:
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"Excelente el Hotel, central, limpio es antiguo pero comodo, sin problemas la pase con mi Familia, lo recomiendo"
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- Would Return or Recommend?Yes
"I have submitted this before, so not sure why it didn't get to you. my experience was very fine. I arrived in a timely matter but was not really pleased with pick up experience, but I was partly at fault because I did not have my voucher. The driver was a little abrupt and rude, but finally trip was on the way to hotel. Hotel was clean but shabby, but what I expected. The room was shabby but clean. I felt safe and hotel lobby was clean.... the location to all shopping and transportation was wonderful. I love new york and do not expect it to be perfect. "
Posted: Sun, Jan 15, 2012- Overall Experience:
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"Great location and great price, but the hotel is really in need of major renovations. There was mold in the bathroom, the shower leaked, a portion of the bathroom door was missing, very old towels...but if you just want an inexpensive place in midtown to crash...you can't beat the price."
Posted: Wed, Jan 11, 2012- Overall Experience:
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"This hotel is the worst. Do not believe the pictures on the web site. It is a total sham. paint was peeling from the walls. water damage on the ceiling tiles. bathtub was yellow. I didnot allow my daughter to walk on the carpet without socks on due to dirt and wear."
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"The hotel staff were friendly enough but the hotel itself is in need of serious cosmetic work. Our room was OK, the bathroom had dark grout in the tile, grout missing, and the paint was peeling from the ceiling. The hallways are very dark and depressing. Check in was a nightmare and we had to wait in line for about 30 minutes. his hotel has potential if the owners would put some money into it! I don't think i will return."
Posted: Sun, Jan 01, 2012- Overall Experience:
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"Pillows were worse than flat .
Mold growing on back of bathroom door.
Cobwebs in ceiling corner also large webs between curtainsf.
Small tv.
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Email sent earlier today to Hotel Pennsylvania
I must say that staying with you for this period was the worst hotel stay I have experienced in my life.
We had requested a 1:30 pm check in and had to line up on 4 separate occasions to get a room, in total likely for a 3 hour duration.
The first time we got a room it was a queen size but the fellow wanted us to look at it anyway. That wasn't what we wanted and I promptly returned for a room with a queen size bed. This room wasn't ready but fortunately the housekeeping lady was very accommodating and got it ready in about 15 minutes.
Your front desk staff likely should also take courses in politeness and coutesy. I am not sure if I met any that weren't rude. You need to have them trained properly and have likely twice as many of them working.
Your continental breakfasts are an animal zoo being too packed and everyone running into each other. Who wants to put up with that? You need to set up more rooms and man them with with more personnel.
We will never return to your hotel again and if asked will never recommend.
By-the-way, the cold water faucet in the bathroom sink can not be turned on.
Our stay at your hotel put a great big damper on our New York visit and we will not return.
I'm sending this email as no one listened when we were there.
"
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"Check in was very quick and efficient. Room was functional and clean, but a bit shabby. Headboard was falling apart, pillows were thin, but the overall impression was good for the money you spend. Very convenient to everything and staff was very efficient and friendly. I look at the shabbiness as antique, so it didn't bother me because the cleanliness made up for it. It is close to everything you would possibly need. Shopping, subway lines, restaurants. ANYTHING in NYC is at your footsteps.. Would return if the deal was right... :)"
Posted: Thu, Dec 29, 2011- Overall Experience:
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"The hotel charged me $40.00 to my credit card and I do not know why. All was aready paid and I got this surprise now that I got home.
It's not fair..!"
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"Very well situated, but needs updating it's a very old Hotel, the service was ok."
Posted: Tue, Dec 27, 2011- Overall Experience:
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"On a recent trip to New York City, we stayed at the Hotel Pennsylvania. The room overall was OK. We really didn't spend much time in the room anyway while we were there. The room was rather stuffy and the sound of the toilet being flushed from the rooms next to us would wake us up sometimes. If you are looking for fancy, then this place may not be for you."
Posted: Tue, Dec 27, 2011- Overall Experience:
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"The location was ideal, but unfortunately, this hotel needs a lot of TLC and better customer service. Also, consider rethinking the continental breakfast, the location was tight and it was displayed poorly- very unprofessional and unsatisfying.
This hotel is a dump, I am embarrassed to have stayed there. How can this hotel be a part of a booking company such as Bookit.com, not great for advertising.
I would also like to request a refund for my reservation, very unsatisfied.
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"Hotel was clean, staff was friendly and helpful and the location allows you to get anywhere you might want to go.'"
Posted: Tue, Nov 29, 2011- Overall Experience:
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"If location is what you are looking for...then this is the hotel. But that is all it had to offer. Horrible service, smell, and room condition! The carpet wreaked of cigarette smoke, the bathroom doorframe was eaten away from rust and the door itself wouldnt shut from the water warping it. AND there were BUGS!!! So gross!! The bed had almost no spring left in it and half of the bed frame had been removed??!! OH! and the bed didnt even have a fitted sheet on it! What is that?! The hallway smelled like and vinegar and was extremely dark (im guessing to hide the dirt). Our key stopped working after the first night and it was no easy task to get another. Good thing New York has so much to offer we were able to stay out of the room for the majority of the trip. Im sure at one time this place may have been quite charming but there is no charm left just filth!!"
Posted: Sat, Nov 26, 2011- Overall Experience:
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"
That was a terrible experience.
The hotel was very dirty. There was a lot of noise. There was hair in the bathrooms.
The staff are inefficient.
We would like to request a refund for my reservations."
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"One cannot beat the price for sure! The room was huge and there were only 2 small occasional chairs so sitting on the bed was the only comfortable option.
The plates covering the electrical outlets were hanging off...the hair dryer did not work and a couple of light bulbs were missing from the lamps.
The bathtub was dirty and 'peeling'.
Check-in was a nightmare as the lines were huge, the lobby was chaotic and it was hard to get information so one needed to be independent."
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"Impressive lobby and good location but bad rooms. We checked into a room on the 2nd floor with paint peeling everywhere, stains in carpets, rust in the bathtub and the list could go on!!!! I wouldn't let my dog stay in this room!!!! I paid $180/night because it was last minute. This was my 10th trip to NYC and I won't be coming back to this hotel!!!"
Posted: Sat, Nov 19, 2011- Overall Experience:
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"'This is a basic hotel in a good location. It's directly next to the Penn Station which suited us as we were arriving from Washington by train & needed a place for 1 night. The rooms are very dated & tired but clean. We requested a quiet room so we had a good nights sleep. For the money we paid it's what we expexted. Large queues at Check-in so be patient. For cheap accommodation it is a good option.'"
Posted: Tue, Nov 15, 2011- Overall Experience:
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"Location is great close to everything. The hotel is rather old but pretty nice. If you are a nonsmokerbe you are very clear, our first room was a nonsmoking room smelled like cigar and had an ashtray really bad it took 2 or 3 phone calls to get moved but the second room was very nice and smelled great. I think they cater to mostly European travelers and it showed. Overall though a pleasant expierience."
Posted: Sun, Nov 13, 2011- Overall Experience:
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"I was very afraid and worried about all the bashing and bad reviews I seen on Hotel Pennsylvania. I was expecting to see roaches and falling paint chips and a dirty room. I began to second guess myself but it was already to late to cancel my reservation without being penalized. Checkin was not bad, the front desk clerks were very nice and helpful. The lobby was nice, and when I reached the 13th floor where my room was I was expecting a HOTSEL as I read on one review. It was not bad for the price and very clean. A few cracks here and there but what is expected for a building this age. My room was rather small, everything worked and it was spotless. The maids were helpful. Check out was a breeze. The location could not have been any better. Close to Timesquare, Penn station, 5th Ave, Macys, Central park, Madison Square Garden. What else could you ask for. Definitely a good bang for your buck."
Posted: Mon, Nov 07, 2011- Overall Experience:
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"I was in a King room, 13th floor with window overlooking the Empire State building. I had a small refrigerator and desk. The room was clean but needs new carpet, painting and new bathroom door. The maid service was good; towels and linens clean and neat. Ice machine with vending was not too far from my room and was well stocked. The best draw to this hotel was its proximity to Penn Station, midtown, subway entry and price! It would be nice if they would offer free WiFi. If you care more about the beauty, size and modernness of your hotel and room than the price; then this is not the hotel for you! This hotel is all about location and price!"
Posted: Thu, Nov 03, 2011- Overall Experience:
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"Hotel was clean, staff was friendly and helpful and it was right across the street from Penn Station which will get you to anywhere you might want to go."
Posted: Tue, Nov 01, 2011- Overall Experience:
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"Dated but clean and functional.
Good value and very convenient.
Would stay again for business purposes.
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"This is a basic hotel in a good location. It's directly next to the Penn Station which suited us as we were arriving from Washington by train & needed a place for 1 night. The rooms are very dated & tired but clean. We requested a quiet room so we had a good nights sleep. For the money we paid it's what we expexted. Large queues at Check-in so be patient. For cheap accommodation it is a good option."
Posted: Sat, Oct 15, 2011- Overall Experience:
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"Room was very clean and kept that way by household staff. Room appeared to have been recently repainted. Mattress and box springs were brand new. More than enough towels changed everyday. Sure, this place is older but you can't beat the location and value offered by BookIt. Bug-free too!!! If a few dim lights and carpet stains will spoil a trip to NYC for you, then stay home. Front desk staff were pleasant and helpful in spite of the overwhelming amount of daily incoming guests that we observed. I will come back here any time."
Posted: Tue, Oct 04, 2011- Overall Experience:
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"GREAT location!! friendly and attentive staff!! "
Posted: Wed, Sep 28, 2011- Overall Experience:
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"We had a very good time in New York. The Hotel Pennsylvania was pleasent and in a very good location for sightseing."
Posted: Tue, Sep 27, 2011- Overall Experience:
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"We stay at the Hotel Pennsylvania every year when we go up for the Tunnel to Tower Run, we have always enjoyed our stay there. "
Posted: Mon, Sep 26, 2011- Overall Experience:
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"This hotel is shabby. Needs many updates. Shower head was too low for a 5' 7' woman. 1 hard desk style chair in room, no comfortable chair. Way over priced."
Posted: Thu, Sep 22, 2011- Overall Experience:
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"Hotel is central to NYC.
Front desk staff were uncommunicative, if there was a language barrier I suggest as I speak English this was on their behalf. Concierge desk was too busy to obtain the correct information and had to find it ourself. After traveling the eastern side of USA, city and country I found this to be the poorest in customer service and quality. The room itself needs overhauling with either less or smaller furniture. It was a bed in a box. I could not fault the guest services with our room made up each day & fresh towels. The bellmen at the front need more direction and better customer service."
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"great night sleep. nice location.bed and pillows were the best.will return in a heartbeat."
Posted: Sat, Sep 03, 2011- Overall Experience:
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"My stay here was pretty decent, there was no loud noises from neighbors, the cleaning crew was very repectful of my belongings and they also kept my room which was the Pen 5000 suite pretty clean. The hotel is in a great area, not too rough, not too busy. My stay here was great and I had a wonderful view of the Empire State Building. "
Posted: Mon, Jun 20, 2011- Overall Experience:
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Reg
Book w/Flight and SAVE on SUMMER NOW!
- Lindy`s Restaurant, On Site!
- Best Seller Historic Hotel
- Steps to Madison Square Garden
- 3+ Nights for Flight Credit!
- Right OUTSIDE Penn Station
- Hurry, Ends at MIDNIGHT Tomorrow!
Reg
Book w/Flight and SAVE on SUMMER NOW!
- Lindy`s Restaurant, On Site!
- Best Seller Historic Hotel
- Steps to Madison Square Garden
- 3+ Nights for Flight Credit!
- Right OUTSIDE Penn Station
- Hurry, Ends at MIDNIGHT Tomorrow!
- High-Speed Internet (with a fee)
- Mini-refrigerator
- Work Station with Ergonomic Chair and Cordless Speaker Phone
- Flat-Screen TV
- MP3 Connection
- Complimentary Access to the Penn 5000 Club Lounge
Traveler`s Tip:
The Club offers daily continental breakfast, 24-hour coffee and tea service, computers with complimentary high-speed Internet and daily newspapers. Penn 5000 Club rooms are perfect for those traveling solo or in couples, with one King size bed with a pillow-top mattress. Roll-away beds and cribs are also available upon request.
- Telephone with Voicemail and Message Alert
- In-room Pay-Per-View and Cable TV
- Clock Radio
- Iron and Ironing Board
Traveler`s Tip:
This room is perfect those traveling in pairs, with two Double size beds. Roll-away beds and cribs are also available upon request.
- Telephone with Voicemail and Message Alert
- In-room Pay-Per-View and Cable TV
- Clock Radio
- Iron and Ironing Board
Traveler`s Tip:
This room is perfect those traveling in pairs, with two Double size beds. Roll-away beds and cribs are also available upon request.
- Telephone with Voicemail and Message Alert
- In-room Pay-Per-View and Cable TV
- Clock Radio
- Iron and Ironing Board
Traveler`s Tip:
This room is perfect for solo travelers, with one Double size bed. Roll-away beds and cribs are available upon request.
- FREE Daily Continental Breakfast
- High-Speed Internet (with a fee)
- Mini-refrigerator
- Flat-Screen TV + MP3 Connection
- Complimentary Access to the Penn 5000 Club Lounge
- Work Station w/ Ergonomic Chair and Cordless Speaker Phone
Traveler`s Tip:
The Club offers daily continental breakfast, 24-hour coffee and tea service, computers with complimentary high-speed Internet and daily newspapers. Penn 5000 Club rooms are perfect for those traveling solo or in couples, with one Double-sized bed with a pillow-top mattress. Roll-away beds and cribs are also available upon request.
- Telephone with Voicemail and Message Alert
- In-room Pay-Per-View and Cable TV
- Clock Radio
- Iron and Ironing Board
* Includes Continental Breakfast Buffet for each registered guest in the room at Statler Grill. Menu includes pastries, bagels, seasonal fruit paired with juice, tea, and coffee.
Traveler`s Tip:
This room is perfect for solo travelers, with one Double size bed. Roll-away beds and cribs are available upon request.
- 24 Hour Security
- 24-Hour Front Desk
- ATM Machine
- Air Conditioning
- Ballroom
- Banquet Facility
- Business Center (+)
- Cable
- Coffee Shop (+)
- Concierge Desk
- Conference Rooms (+)
- Continental Breakfast
- Currency Exchange
- Dry Cleaning Service (+)
- Elevator / Lift
- Express Check-Out
- Fitness Facility
- Full Breakfast
- High Speed Internet (+)
- Kitchenette
- Lounge/Bar (+)
- Multilingual Staff
- News Stand (+)
- Non-Smoking Rooms
- On-Site Check In
- Pet-Friendly
- Phone with Voicemail
- Public Internet Access (+)
- Refrigerator
- Restaurant (+)
- Room Service (+)
- Shopping (nearby) (+)
- Valet Parking (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.
