Sign In Support Why Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

TODAY: 10% Off Hotel or $100 Off Pkg

DoubleTree by Hilton Hotel New York - Times Square South

New York - La Guardia , NY, US (LGA)

Check Rates for
Hotel Specials
Hotel + Flight from
Check Rates for
Package Specials
Based on 1579 reviews
This 4-star hotel is nearby to Broadway and the Empire State Building.
Room & Rates
2 Double Beds, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 1

2 Double Beds, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, a 32 inch flat screen TV, and clock with MP3.
Hide room details
Uptown City View 2 Double Beds, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 2

Uptown City View 2 Double Beds, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, a 32 inch flat screen TV, and clock with MP3.
Hide room details
Hearing Accessible 2 Double Room, No-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 3

Hearing Accessible 2 Double Room, No-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, and is accessible with visual fire alarm, door and phone alert.
Hide room details
1 King Bed, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 4

1 King Bed, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, a 32 inch flat screen TV, and clock with MP3.
Hide room details
Uptown City View 1 King Bed, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 5

Uptown City View 1 King Bed, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, a 32 inch flat screen TV, and clock with MP3.
Hide room details
Hearing Accessible 1 King Bed, No-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 6

Hearing Accessible 1 King Bed, No-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, and is accessible with visual fire alarm, door and phone alert.
Hide room details
1 Queen Bed, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 7

1 Queen Bed, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, a 32 inch flat screen TV, and clock with MP3.
Hide room details
Downtown City View 1 Queen Bed, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 8

Downtown City View 1 Queen Bed, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, a 32 inch flat screen TV, and clock with MP3.
Hide room details
Mobility/Hearing Accessible 1 Queen Bed w/Bathtub, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 9

Mobility/Hearing Accessible 1 Queen Bed w/Bathtub, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, and is accessible with visual fire alarm, door and phone alert.
Hide room details
Mobility/Hearing Accessible 1 Queen Room w/Roll-In Shower, Non-Smoking - DoubleTree by Hilton Hotel New York - Times Square South - 10

Mobility/Hearing Accessible 1 Queen Room w/Roll-In Shower, Non-Smoking

This rooms provides a sweet dreams experience bed, hi-speed internet for 9.95 a day, and is accessible with visual fire alarm, door and phone alert.
Hide room details
DoubleTree by Hilton Hotel New York - Times Square South
341 West 36th Street, New York City, NY US 10018

Enjoy Your Cookie.
Relish your warm DoubleTree cookie while you`re checking in and let the friendly staff show you to your guest room. All accommodations at this contemporary DoubleTree by Hilton hotel near Times Square feature dazzling, present-day decor and superior amenities designed to make your stay as enjoyable as possible.

Luxuriate in one of the lovely air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Your room comes with a pillowtop bed and is outfitted with wireless Internet access to keep you connected, and cable programming is available for your entertainment. Private bathrooms with showers highlight designer toiletries and free toiletries.

Rec, Spa, Superior Amenities.
Appreciate the recreational amenities such as a 24-hour fitness facility or take in the scenery from a rooftop terrace. Added amenities include free wireless Internet access, gift shops/newsstands, and wedding services.

Dining Options.
Satisfy your appetite at the hotel`s restaurant, which serves breakfast, lunch, and dinner. Dining is also on hand at a cafe, and room service is provided during limited hours. Dampen your thirst with your favorite drink at a lounge.

  • Accessible Facilities
  • Accessible Parking
  • Accessible Rooms
  • Airline Desk
  • Baggage Hold
  • Business Center
  • Coin Operated Laundry (+)
  • Elevators
  • Fitness Facility
  • Laundry/Valet service (+)
  • Lounge/Bar (+)
  • Luggage Storage
  • Multilingual Staff
  • Photocopy Machines (+)
  • Printing services available (+)
  • Restaurant (+)
  • Room Service
  • Safe deposit box
  • Tour/sightseeing desk
  • Wireless Internet (+)
  • Wireless Internet Access (+)
  • Wireless internet connection (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1579 reviews
from Alexandria VA, United States
Submitted on 08-06-2016
This was the first time we've stayed at this DoubleTree and we will definitely stay here on our next NYC trip. It is conveniently located to the Port Authority, subways, theatres, shopping,Times Square, and the Javits Center (Bolt Bus travelers). The hotel is 4 years old and the rooms are clean and modern. The hotel staff are friendly, welcoming and efficient. We especially enjoyed the very reasonable "Happy Hour" from 5 - 8 pm. Also, there are lots of good restaurants near the hotel. We thoroug... Read more
from Cleveland, Ohio
Submitted on 09-06-2016
I slept well and the WiFi was quick which is great. The location for the Times Sq area is good although the rooms are tighter than typical for the area. The breakfast was passable and wth a broader selection of free items for HH members vs other NYC hotels, which is nice. The gym is horrendous. There is cardio equipment but no free weights and the weight machine is missing half the attachments that would make it palatable - the attachment may only be there for one side, not both. The gym is... Read more
from Santo Domingo, Dominican Republic
Submitted on 10-06-2016
Despite the fact that Hell's Kitchen has become one very desolate burrough in Manhattan, this hotel delivers its promise of making you feel at home. The staff always friendly and helpful. Housekeeping is always performed on time; Breakfast always served with flexible schedule for those who overslept or had to do some overnight work, Room Service fantastic!! I'd have their bacon cheeseburger again any day!
Submitted on 10-06-2016
Good location. Easy check in/out. Front desk is excellent. Room is clean. Beds and pillows are very comfy. Beware of housekeepers. You might not be able to retrieve what you accidentally left behind. When we called back to the hotel for the bottle my daughter forgot to get it from the fridge. Front desk transferred me to Housekeeping (while they can just check with Security right away - as they said anything left behind would be sent to Security - but they did not do that but transferring me. G... Read more
from Hershey, Pennsylvania, United States
Submitted on 11-06-2016
Walking distance to Javits Center. Also walking distance to Macy's or Times Square. Staff is very friendly. Rooms are small, but very clean. Walls are thin. Could hear my neighbors talking, coming & going. Breakfast on first floor is very good. A rated. You can choose from hot/cold buffet with eggs, bacon, fruit, danish or order from menu. Bar with happy hour also on first floor. Getting a taxi is a little difficult down this street but the bell hop is anxious to assist. I would stay... Read more
from sarasota, United States
Submitted on 29-06-2016
Nice hotel and friendly staff. Double bed rooms a little tight but clean and comfortable beds. Concierge very helpful and knowledgeable. Brakfast was good and healthy in a nice courtyard. Lobby bar busy with attentive barman.
from Dubai, Dubai, United Arab Emirates
Submitted on 30-06-2016
Nice hotel with friendly and supportive staff. Double bed rooms a bit tight but with comfortable beds and nice shower space. Excellent wifi. Concierge very helpful and knowledgeable. Breakfast was good and healthy in a nice courtyard. I also opted for their airport drop service, which was reasonably priced.
from Stafford, United States
Submitted on 01-07-2016
The customer service was world-class. Dwayne provided excellent customer service during my stay! Room was a bit cramped but the bed was super comfy and the linen was fresh and soft!! Breakfast buffet would be better if they offered turkey bacon or turkey sausage! Enjoyed my stay.
from San Diego, United States
Submitted on 30-06-2016
Closer to Penn station than Times Square but great location if you want to travel on the subway or NJRR to Newark Airport. Not too many restaurants or fast food available nearby, but there are a few a couple blocks away. No soda machines, which is surprising, or laundry on site -- there is a bar that sells sodas but it isn't open all the time.
Submitted on 02-07-2016
Back for our second visit and just as wonderful as last year. Love the location and the warm cookies. My husband misplaced his wallet and it was handed into reception by an employee but they didn't leave their name. So thank you for being honest and saving us from what could of been a disastrous time in NY
from Jackson, Mississippi
Submitted on 08-07-2016
The proximity to Penn Station along with the friendly staff make this hotel a possible option for a return trip to the city. The elevator and the breakfast on the other hand will have me looking elsewhere for sure. Construction all day long, horrible elevator service and poor quality food really set the employees up for failure, come on owners spend a little more money and make this a top notch Hilton property.
from High Point, North Carolina
Submitted on 09-07-2016
My son and I were on a trip to Boston and had to spend the night in NYC as our connector flight was cancelled due to weather. We took the bus into Manhattan Port Authority Bus Terminal to travel to Boston by bus but all buses were booked. We decided to spend the night. I found this hotel on the Hilton Honors app. It is a short walk to the hotel from the bus terminal. Clean comfortable room that was surprisingly QUIET in the big Apple. Helpful and friendly staff. Great value hotel stay for ... Read more
Submitted on 11-07-2016
There was a lot of noise due to construction across the street and the elevator took forever each time but the ladies at the 10 th floor bar at happy hour were so nice and helpful. Camila and Jenelle went out of their way to make sure we got our food right away and even brought it down to our room when we were running late for a Broadway show. Thank you again Camila and Janelle.
from Washington, Pennsylvania
Submitted on 12-07-2016
The staff was amazing however the property was subpar for a double tree. Elevator too small for this large of a hotel. Very average but clean. Location is not bad of a walk to bus or train as well as times square.
from Irvine, California
Submitted on 13-07-2016
This DoubleTree was very affordable when I stayed there and it's not far from some NYC hot spots and Subway access. The staff is very well managed and friendly and helpful. This is a bit of an older DoubleTree in some ways, so know that. The rooms can be a little tired, but not bad. The area, between 8th and 9th Aves isn't great late at night (though there's a big NYPD station a block away) but during the day, it's fine. There's nice dining area and bar and courtyard tucked in back for chilling.... Read more
from Severna Park, United States
Submitted on 19-07-2016
I stay at Hilton properties almost exclusively and I believe this is the worst I have ever experienced. The location is noisy and stinky. The staff was very friendly but largely unaccommodating. The entire place just seemed run down and unkept. I would not recommend it for business and definitely not family.
from Luton, United Kingdom
Submitted on 20-07-2016
Thinking this would be a great venue going by the name and picture, very disappointed to say the least. On the last leg of our 32 day trip from the UK, this has to be one of the biggest let downs we had. Our check in experience was the worst, and one that made us know we had chosen the wrong hotel. I had a confirmed booking from Booking.Com, but the hotel did not have it. I asked if she could call Booking.Com to check, as we had a similar problem in another hotel. She flatly refused and tol... Read more
from Rio de Janeiro, RJ
Submitted on 25-07-2016
This hotel is really out of the Hilton/Doubletree standards. Everything starts with the name "Times Square South" which is not close to the Times Sq at all, needing to walk at least 20 minutes to reach it. Considering walking in the night is not so safe. Apart from that, the hotel is close to some constructions going on (still in the beggining). So the noise is really loud and the buliding shakes. If you want to wake up a bit late, forget it!! Also, the staff didn´t clean our room one day, with... Read more
Submitted on 25-07-2016
Good facilities, great staff especially the bell hops who made everyone feel welcome by enjoying their jobs. Elevators are a bit slow as there are only 2 and the rooms are tight for a family of four. Other than that, completely recommendable. Thanks for the hospitality
from Zeist
Submitted on 26-07-2016
The hotel is for business reasons located near the Javits Center, this is the main reason we stay there. The service in the hotel itself is so and so, check in staff not very friendly and really not honouring a diamond card member at all. The rooms are small, and since we stayed 6 nights, we requested a refridgerator, which could barely fit the room. The room attendants are very friendly however and she arranged to bring the fridge while we were gone.
from Greentown, United States
Submitted on 28-07-2016
Short walk to subway and minutes from Times Square in a quiet location. Rooms are comfortable if not a bit small compared to hotel rooms in the Midwest. Staff was extremely friendly and eager to help. Would definitely stay again...
from Holland Landing, Ontario, Canada
Submitted on 31-07-2016
Great location, if you want to be mid-town. Great price. It was also the only hotel we could find with two-double-bed rooms. A few inconveniences: rooms were not ready at check-in time, keys de-activate each day, one elevator broke down twice during our three-day stay. The fitness room has two tread-mills, an elliptical, a bike and a weight machine with a variety of attachments. The staff are very friendly and comp-ed us breakfast the first day. We also received lots of warm chocolate chip and w... Read more
from San Diego, California
Submitted on 03-08-2016
This hotel does its best to make up for small quarters/small lobby with friendly service and by accommodating guests with little extras like late check outs, generous happy hour in hotel lounge/bar/restaurant.
from Columbia, Maryland
Submitted on 07-08-2016
It was a great experience. The staff was very good and they were nice. Everything was on time and they treated us as part of the family the first day we goy there and even offered us a pizza. We were very pleased.
from London, United Kingdom
Submitted on 10-08-2016
We stayed 3 nights at this hotel and I had mixed feelings about our stay. Located on 36th street between 8th & 9th, it's a good base to explore the city. The hotel overall is adequate, it has a bar and restaurant, a small gym and they offer the usual you'd expect such as laundry service etc... The staff at reception were very friendly and we got given chocolate cookies at check in which was a nice touch. The room was very small and we barely had any room for our luggage! However the bed was la... Read more
Submitted on 12-08-2016
Our family of 4 stayed here this past week. We were very impressed by the service of ALL the staff members! Everyone was so pleasant and helpful. The hotel was clean and comfortable. We felt a bit squished in the room since we had 4 people in it but knew to expect that from previous reviews and from being in NYC in the past. We honestly didn't stay in the room that much so it was just fine for our needs. The shower we had leaked all over the floor when all 4 of us took showers back to back - how... Read more
from Waterbury, Connecticut
Submitted on 13-08-2016
I stayed three nights and was more than happy with my stay. the room was clean view was great and the staff was amazing. I called at 1am for towels and the man at the desk Dwayne had them sent up in mins. The staff was courteous and helpful. Great location in the middle of everything.
from Riverhead, United States
Submitted on 13-08-2016
Nice location, great staff, excellent rooms. Good location and pricing for the conferences at javitts center and close to Penn Station. These are some additional words that trip advisor wanted so that there were enough words for my review. Megaphone anthracite calliope waxing perpetual unguents. Lilliputian overtures collate boiled, oiled Clampettes.
from Ottawa, Canada
Submitted on 15-08-2016
A beautiful hotel in a perfect location. Within a 10 minute walk to the centre of Times Square, and hundreds of restaurants . The staff were friendly and front desk staff were exceptional! Unfortunately the concierge was not as ept at providing helpful information regarding directions. The facilities were clean, air conditioning was perfect (and climate controlled rooms), and bed was incredibly comfortable. I would highly recommend this hotel due to its location, the staff and cleanliness. ... Read more
from Bradford, United Kingdom
Submitted on 09-09-2016
As you would expect with hotels in Manhattan the rooms are incredibly small. The services in the hotel are basic and the hotel generally needs to be modernised. The hotel is set on a side road and is conveniently located.
from Clitheroe, United Kingdom
Submitted on 09-09-2016
We have just today returned from o ur stay in New York. Although the hotel was a little tired looking the rooms were very cleanice and comfortable. . We were treated with such curtsey and helpfullness by all The reception staff. Thomas was a star arranging a limo for our return trip to the airport. We felt very special. The biggest asset this hotel has is it's staff.
from Washington DC, District of Columbia
Submitted on 10-09-2016
We loved and truly enjoyed our stay - my boyfriend was here on business and I joined him as more vacation. The cleaning crew, I wish I knew their names, we were on the 4th floor, they were incredibly friendly and so courteous. You will love your stay at the hotel, if nothing else but for the Bellman, Adam, he was spot on friendly, a hard worker, who greeted everyone, he always remembered us and my boyfriends large group of colleagues, his job is not easy, but he does it with a smile, he even k... Read more
from Delaware City, Delaware
Submitted on 20-09-2016
Bar closed at 10:00pm and it should at least stay open until midnight. Poor restaraunt service. Rooms too small. The bed did not have a comforter on it and the front desk took a long time to answer phone.
from Davison, Michigan
Submitted on 23-09-2016
We had a wonderful stay in this hotel. We love the location. The beds were wonderful. The staff was very courteous and helpful? We walked to many locations, and used the convenient subway and bus stops for other trips.
from Spring, Texas
Submitted on 24-09-2016
Location was great and front desk was awesome!! Very helpful room is on the small side but nice and clean. No microwave on the room we also stayed at the Hilton Garden in, that Hotel offered a Microwave on the room. It very helpful when you have a baby
from Glasgow, United Kingdom
Submitted on 27-09-2016
I took my mum to New York for her birthday in February. I let the hotel know and they were fantastic. They gave us an upgrade to a city view room, added 2 days breakfast for both of us free of charge and also sent room service up with a cake. My mum was over the moon at this gesture. The staff were very welcoming. Hotel was clean. I would absolutely recommend staying here.
from San Diego, California
Submitted on 07-10-2016
The service was excellent (desk and maid) but the room was beaten up, grout was dirty, etc. The maid service was very good - they are working with an old property so what can they do? Hilton needs to seriously invest in this property. The breakfast food was sub-par. I'd not stay here unless you need to and I'd certainly not use my HH points to stay at this property. There are much nicer Hilton properties in NYC.
from Cardiff, United Kingdom
Submitted on 12-10-2016
I arrived at 6:30am after the red-eye. I was expecting to simply see if they could hold my bag and give me a bathroom to change clothes in, but my room was ready and Dwayne (at the desk) was more than accommodating to get me breakfast and settled in. The room was small, but had good bare essentials. When I left (early in the morning), Dwayne was there again and sorted out a car for me to go to the airport. Excellent stay in a great location in Hell's Kitchen.
from London, United Kingdom
Submitted on 17-10-2016
Very well placed at less than 10 mins from Times Square. Bit noisy outside due to nearby construction work but I only really noticed this during daytime conference calls. The work doesn't start early nor go on all night. Clean hotel with friendly staff
from Austin, Texas
Submitted on 17-10-2016
This is a pretty standard hotel in the area. TINY rooms with lots of things packed in. Two elevators and 36 floors. I had several issues that were sort of resolved. initial room smelled of smoke, a day with no hot water, noise starting at 7 am at next door construction. Most of these problems are specific to the time frame I stayed (6 days) however it is pretty standard. There are nicer hotels in the area that might be worth choosing.
Submitted on 31-10-2016
Stayed here for a long weekend in October 2016. We found the staff to be really helpful. As we were only on the second floor we used the stairs rather then the lifts. Also there is a lot of construction around but this didn't really affect us as we were up early most days any way. On our last day we were later leaving the hotel and found that their was no hot water (around 10am) I assume this is as it had already been used and filling back up? Overall we would certainly stay here again. Rooms we... Read more
Submitted on 31-10-2016
The hotel itself is in need of a complete upgrade. However, the staff make up for this. They are happy, friendly and helpful. By far the most welcoming hotel I have ever stayed at. We ate one of our evening meals at the hotel restaurant and I can honestly say it was the best meal we had in New York.
from Chattanooga, Tennessee
Submitted on 03-11-2016
The location is in an area called Hell's Kitchen which caused us to be a little more than concerned about taking a room there but after reading several reviews and doing a little research we decided to give it a try. The price was very competitive and the location was where we wanted to be. We arrived on Amtrak at Penn Station only three blocks away and planned to see several museums along with Ellis Island and the theater section of New York ?? all of which were easily accessible by bus or s... Read more
from Toronto, Canada
Submitted on 04-11-2016
Excellent price for a lovely hotel just North West of Time Square. We weren't far enough anyway that it was an issue. We were still in the heart of the city. Staff were all lovely, and the bartender made my mother and I laugh every night while we enjoyed our nightcap. the rooms were cleaned daily, however, coffee wasn't always replenished and a new ice bucket bag wasn't always provided, but these are small things. Would definitely stay here again. Also, the welcome cookies are to die for!!
from sunderland
Submitted on 05-11-2016
We booked this hotel as it was close to the Javitz conference centre. We could walk to the conference we were attending each day no problem. However the rating says it's 4 star but I would give it three simply because of the decir and size of the rooms. The hotel needs a refurbishment to bring it up to date. It looks dated as if it's still in the 90's!. Our room was a double with city view. It's true you could see the city but all you saw was the other side of the street, even on the 22nd floor.... Read more
from Tucson, AZ, USA
Submitted on 09-11-2016
We had a 1 bedroom suite with a view of times square. The room was a little small and difficult to move around during in but the beds were very comfortable, as to be expected. The service was good and being right in the heart of Times Square was awesome, with the price being very competitive to other hotels in the same area. We opted not to include breakfast but honestly in that location you really don't need to, there are plenty of options for less money. I have been to NYC many times in my lif... Read more
Submitted on 14-11-2016
Talk about lousy service- thank goodness the buffet was free for Diamond members because I certainly wouldn't pay for it. Room was clean but cramped... only one wash cloth??? What's up with that? Construction right now across the street not helping the sleep experience. Not what I've come to expect with the brand :(
from Chagrin Falls, Ohio
Submitted on 15-11-2016
We have a usual favorite hotel when in New York but for this trip we really required a Times Square location. This hotel was a very pleasant surprise! While the entrance and the lobby were quite lively, our suite was an oasis of calm and escape from all the bustle. Suite was beautifully appointed, with a view of the action below us. I would recommend this hotel.
from Denver, Colorado
Submitted on 18-11-2016
Worst Hilton Experience ever. Torn and stained bed sheets (see photos)!! Unable to provide the room and bed configuration we pre-checked into via the Hilton app a mere 30 minutes before. Furniture was very beat up and room and carpet were dirty. This hotel was simply uninhabitable to the point that we were forced to move hotels after arriving very late (1:30am) Despite choosing another Hilton - Hilton customer service has not resolved our requests. Very disappointed in Hilton treatment of a Hil... Read more
from Edinburgh, United Kingdom
Submitted on 19-11-2016
We stayed here for one night on the 11th November. Check-in was great and staff were very friendly. We asked for extra coffee for the room. Nothing was too much trouble. We were on the 10th floor at the back of the hotel and the room was reasonably sized albeit a bit tired but its only a room for the night. The hotel is within great walking distance of all the sights ... empire state building, times square, broadway, rockefeller centre, fifth avenue. We found the location Check-out was quick ... Read more
from Seattle, Washington
Submitted on 20-11-2016
The poor signage for this hotel makes it extremely difficult to find. The one bedroom suite had peeling wall paper, dirty base boards in the bathroom and the sofa felt like it was about to collapse. The worst however was getting completely ripped off on the parking. We checked our vehicle in at 10am with the hotel valet and then checked out of the hotel at noon (check-out time) the next day. Needless to say we were shocked to be charged for 2 days of parking! We explained to the front desk clerk... Read more
Submitted on 21-11-2016
Located right at the doorstep to Times Square, this location couldn't be better for convenience. A short walk to Rockefeller Center, the Theater District & more restaurants than you can try in a year. This hotel is on the corner of 7th Avenue at 47th Street. While it is true the signage could be better, Times Square puts you in visual overload anyway. Look for the Well Fargo street level next door as a reference point. Since I stay at Hilton properties often, I expect a fresh breakfast. For the ... Read more
from Clinton, New York
Submitted on 22-11-2016
I cannot say enough good things about this hotel. Clean, up to date, safe, and Paola and Adam were top of the line in accommodating me! Friendly and helpful! Even when I checked out they offered to hold my luggage there until I was ready to depart the city. This place is fabulous! You will not regret staying there. I got a AAA discount and got my room for 95 dollars a night to boot! A+ with service and amenities!!! Bravo!
from Lagos, Nigeria
Submitted on 25-11-2016
first of all they have this always warm cookie they give out with love. the rooms are perfect for me, and i love how central it is. tons of restaurant and bar, walking distance to all the great places
from Phoenix
Submitted on 26-11-2016
Very disappointing experince. Not as described online at all. As a regular hilton guest, I have found the hotels to be as described and appropriate for the cost. This particular hotel was tucked away down a side alley with about 4 feet of trash outside the main entrance and the hotel itself was at best of 2 dmstar quality. After checking into the room, I was disappointed that it hadn't been properly cleaned and just decided to cut my losses and booked into the W on Time Square for 2/3's of the c... Read more
from Syracuse, New York
Submitted on 27-11-2016
Very clean, wonderful staff. Perfect location for us. The level of noise staying directly in Times Square is noisy and Without the construction across the street it would've been very quiet. We will be staying there again.
from North Carolina Coast, North Carolina
Submitted on 29-11-2016
Hotel bed and view great. Staff excellent. Right in the heart of the best shopping dining and excitement. We dined at hotel bar and enjoyed owner, staff and guest so much we did not eat out. Our room was clean and there was plenty to do. Kind of over priced for such a tiny room compared to my previously stayed locations.
from Washington DC, District of Columbia
Submitted on 02-12-2016
We would stay here again....this was a family trip with our two boys. Great location, professional, helpful staff and they held on to our bags when we checked out since we didn't depart until later in the evening. There was no extra charge for this. Really good breakfast which made a nice start to our day....and let's not forget about the awesome cookies!
from Center
Submitted on 02-12-2016
This is my second stay at this hotel and I was just as happy as the first time. There were 4 of us "girls" in town to attend the tree lighting. Since we flew in and didn't have a car to park they comped us breakfast every morning. They had a very nice buffet, though normally I steer clear of buffets. Every thing from scrambled eggs (very well prepared) ,bacon, sausage, potatoes and all the fruit, yogurt, cereal, etc. In addition there was a made to order bar with pancakes, etc. and omelet... Read more
from Harrisburg, Pennsylvania
Submitted on 03-12-2016
Staff upon check in were extremely friendly. Lobby area is very small, it was clean, elevator is right in front of the door. We stayed one night. Our room was on the 4th floor and was extremely small. Beds were comfortable. Bathroom was clean. Walk in shower was pretty big. Noise level was average for NYC. Construction across the street, 24 hour honking, etc. The only ice machine that worked the night we stayed was on the 16th floor. The rest were out of order. When we checked out we were tol... Read more
from Baltimore, United States
Submitted on 03-12-2016
I informed the front desk while checking in that the reservation agent repeatedly informed me that parking was free, even when I asked her to double check and confirm with me, which she did. The hotel staff's insulting and condescending response was: no hotel in the city provides free parking. I informed the front desk during check-out that one of the rooms we occupied had a broken coffee machine (then the free coffee at the bar ran out in the morning), as well as a broken thermostat/heater an... Read more
from Banchory, United Kingdom
Submitted on 05-12-2016
Very warm welcome when we arrived. The staff were only too willing to help out with answers to our questions. The room was cosy for 3 of us and so not a lot of storage space for all of us. When there were issues with the room, staff were quick to respond - shortage of towels, not enough coffee or cups and the safe run out of batteries on the key pad. All problems sorted quickly and in friendly manner. I'd stay there again.