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Sheraton JFK Airport Hotel

New York - All Airports, NY, US (NYC)

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Based on 501 reviews
Room & Rates
Traditional Room

Traditional Room

1 king bed or 2 double beds. These rooms feature 32-inch LCD high-definition TVs, individual climate control, personalized wake-up service, and an in-room coffee maker. Guests can work at the spacious desk and work area with complimentary high-speed Internet access. Get a great night’s rest in our Sheraton Sweet Sleeper™ bed with a duvet ensemble, double and triple crisp white cotton sheets, and feather and down pillows.
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Club Room, Business Lounge Access

Club Room, Business Lounge Access

1 king bed or 2 double beds. This room offers ocean views and includes Club-level perks such as complimentary bottled water and fitness center access. Guests can relax in a plush Sheraton Sweet Sleeper™ bed and unwind in front of a 37-inch LCD high-definition TV. Located on preferred floors, all Club rooms include individual climate control, personalized wake-up service, an in-room coffee maker, and a full-sized desk and work area with complimentary high-speed Internet access. Club Room guests have access to the private Club Lounge, a relaxing and upscale space that offers complimentary breakfast, hors d’oeuvres, and a workstation with access to a fax and printer.
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Traditional Room, 1 King Bed

This cleanly designed room has 1 king Sheraton Sweet Sleeper Bed with a Sealy Posturepedic mattress and down duvet. Watch cable channels, pay movies, or DVDs on the 32-inch LCD HDTV. Set up your laptop at the large desk and connect to the complimentary wireless/wired Internet access. The bathroom includes bathrobes and slippers.
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Traditional Double Room, 2 Double Beds

This cleanly designed room has 2 double Sheraton Sweet Sleeper Beds with Sealy Posturepedic mattresses and down duvets. Watch cable channels, pay movies, or DVDs on the 32-inch LCD HDTV. Set up your laptop at the large desk and connect to the complimentary wireless/wired Internet access. The bathroom includes bathrobes and slippers.
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Club Room, 1 King Bed

This non-smoking, wheelchair-accessible room has 1 king Sheraton Sweet Sleeper Bed with premium bedding and a down duvet. The bathroom includes a bathtub or shower, plus complimentary toiletries, a hair dryer, bathrobes, and slippers. Watch cable channels, pay movies, or DVDs on the 32-inch flat-screen HDTV. Make free local calls, or set up your laptop at the large desk and connect to the complimentary wireless/wired Internet access. Complimentary newspapers are delivered daily, and the room also provides blackout drapes, a clock radio, and electronic check-out. A refrigerator and a microwave are available on request.
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Club Double Room, 2 Double Beds

This non-smoking, wheelchair-accessible room has 2 double Sheraton Sweet Sleeper Beds with premium bedding, including a down duvet and down blanket. The bathroom includes a bathtub or shower, plus complimentary toiletries and a hair dryer. Watch cable channels, pay movies, or DVDs on the 32-inch flat-screen HDTV. Make free local calls, or set up your laptop at the large desk and connect to the complimentary wireless/wired Internet access. Complimentary newspapers are delivered daily, and the room also provides blackout drapes, a clock radio, and electronic check-out. Bathrobes, a refrigerator, and a microwave are available on request.
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Sheraton JFK Airport Hotel
132-26 S Conduit Ave, Jamaica, NY US 11430

Make yourself at home in one of the 150 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jamaica? This hotel has 3262 square feet (294 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).



The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: USD 17.28 per person (approximately)
  • Self parking fee: USD 21.00 per night (in/out privileges)
  • Late check-out fee: USD 75.00
  • Rollaway bed fee: USD 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • 24-Hour Front Desk
  • ATM Machine
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Free Airport Shuttle
  • Free Local Calls
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Room Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 501 reviews
from Perth, Australia
Submitted on 08-05-2016
Came in 10pm from a 22hr flight. Quick to grab the free Sheraton shuttle, checked in, free breakfast upgrade :) and zzz in no time. Nice room, everything quick. Perfect for those late night arrive, flying off tomorrow stays.
from Rome, Italy
Submitted on 11-05-2016
Spent a quick night before continuing my flight from Europe to S.America at the Sheraton JFK. Pick up from Federal Circle was quick and efficient, check in was done by a very charming lady that directed me to my club level room. Club amenities included soft drinks and some cheap wine which I did not try. Next morning breakfast was basic but included scrambled eggs and sausages...tasted old but well it was included in the room rate and it was not the main breakfast from the lobby level restaurant... Read more
from Los Angeles
Submitted on 13-05-2016
While the entrance is not that impressive, this Sheraton JFK hotel is quite nice, especially given most JFK hotels are rather disappointing. The shuttle is a weak part. The hotel shares its shuttle with Hilton Garden Inn next door, and it runs on demand for arrival, but only twice per hour - on the hour and half hour. For mainline Sheraton, I expect eery 20 minutes especially during the peak hours. Anyway, the drivers are pretty decent, especially compared to Hilton and Hampton Inn at JFK. ... Read more
from London, United Kingdom
Submitted on 19-05-2016
I stayed at the Sheraton for just one night and it didn't disappoint. Very conveniently located to the airport with a shuttle that runs every half hour or so to and from the hotel. Room was very clean and spacious with good amenities. As I'm a Sheraton member I was upgraded to use the Sheraton club, but it was a shame that I didn't get to use it as I was only really at the hotel for a few hours. All in all a pleasant stay and if I ever need a hotel for an overnight trip, I'll be sure to boo... Read more
from Plano, Texas
Submitted on 19-05-2016
Rooms have been updated and were generally clean. Service left a lot to be desired. Desk clerk coughed all over her hand before requesting my credit card. Charming. elevators can be very slow. Lobby is extremely small and cramped.
from Toronto, Canada
Submitted on 28-05-2016
There's not much to say. It's clean, comfortable and quiet for a good night sleep. The check-in staff, and club floor attendant were friendly hosts. The shuttle runs every half hour. Everything you need in a pre-flight hotel.
from Dordrecht, The Netherlands
Submitted on 30-05-2016
Nice hotel for a lay-over at JFK. Room was good. Did not have any food or drinks. Shuttle from and to the airport was very convenient. Room was very well equipped for a business traveler. Don't stay there for the view ;-)
from United States
Submitted on 05-06-2016
We stayed here for one night prior to an early morning flight. The room was very clean and spacious. Dinner and drinks in the restaurant were reasonably priced and were good. Parking was directly across a one way street and the lot has a gate to get in and out. The shuttle runs every half hour. Once on the shuttle we were at our terminal in less than 5 minutes. Upon our return to jfk we went to federal circle and called the hotel for pickup but the shuttle already was waiting outside. Overall, w... Read more
from Indianapolis, Indiana
Submitted on 06-06-2016
We stayed here the night before we had a long international flight and we were pleasantly surprised. This is an older Sheraton and the area isn't the greatest, but once inside, you find nice rooms and a wonderful staff. Soriah checked us in and couldn't have been nicer or more helpful. Jose helped with my bags and getting me set up Ina my room. Most helpful. Setton served n the restaurant with great food and a smile. I really recommend this to travelers.
Submitted on 20-06-2016
The room were ok, but the food was very poor. I had chicken wings and they were very bad. The service at the reception was quite slow. The internet was ok. Very good shuttle service to airport for free! The ride took around 10 minutes and was fine.
from New York City, New York
Submitted on 21-06-2016
I stayed here again in May 2015 and it was clean and comfortable.. Front desk was friendly and Food was good. Did not have breakfast as I left very early. Would def stay here again. Shuttle was on time - important.
from Charlottesville, Virginia
Submitted on 22-06-2016
We were warmly greeted by Charlette McLean at the front desk, who readily assisted our family after long sojourn- she is a true gem who helped us settle in. Free shuttle to the airport with park and fly options. Perfect pre & post JFK flight hotel!
from Orlando, Florida
Submitted on 23-06-2016
My daughter and I stayed at this Sheraton overnight . Only 2 redeeming factors about this hotel: the helpful staff, and the comfortable bed. Our room smelled bad (they came and sprayed an air deodorizer but that did not help much). This hotel is just dreary and dark. I thought Sheraton's name equalled quality, but it was not the case. I hope this hotel is not rated as a 4 star hotel! Sorry I could not write a better review, but the truth is my daughter and I could not wait to leave!
from Landenberg, Pennsylvania
Submitted on 23-06-2016
Stayed overnight prior to an morning flight to London. This is a basic Sheraton property located just off the entrance to JFK. Rooms are basic but fine. Stayed on the executive floor. There's really not a true executive lounge. The hotel carved out the space just off the elevators to put out a small but adequate spread in the morning. Arrived too late for evening reception so cannot comment on the spread. If the hotel was booked this space would not accommodate all guests comfortably. No... Read more
from Fayetteville, Arkansas
Submitted on 27-06-2016
Visited foe the weekend. I must say the room was very nice and even had usb chargers attached to the clock. I will warn you parking is 21$ a night however you can park on the street and the hotel is in a rather safe location so thats what we did and our car was just fine. There were just a couple issues however, overall this is a great choice for a hotel.
from Fishkill, New York
Submitted on 08-07-2016
Great service! Charlotte was so helpful and answered all of our questions very well. Great sense of humor as well. The dining room could've been bigger, but the food was great and the room was beautiful! Couldn't be more pleased with the friendly and professional service provided at this hotel
Submitted on 12-07-2016
came into New York from a tiring trip and was happily greeted by two lovely ladies named Vianna and Charlette. They were so friendly and funny it made me forget about the long trip. They were also very informative about the hotel and all the services. I really appreciate this kind of experience when checking into a hotel, it makes the process so much more enjoyable. I will definitely be back again
Submitted on 14-07-2016
We decided to pay a bit more to be sure of a comfortable room and are glad we did. We have an intense travel schedule and wanted a place to sleep and unwind midway through 2 days of domestic and international travel. The hotel staff are very nice and it's helpful to have a shuttle from JFK. Plus many restaurants nearby for ordering in.
from Belchertown, Massachusetts
Submitted on 16-07-2016
We recently stayed here returning from a trip to London. Left our car here for 11 days which was very convenient. Upon our return, the staff was very helpful and friendly, especially Vianna who assisted us on our arrival. Would stay here again. Very upbeat, pleasant staff.
from West Haven, Connecticut
Submitted on 20-07-2016
Used Hotel to stay prior to trip nothing negative. Staff very helpful. The only complaint I would have is the price for breakfast but we were in New York so we knew that coming in. Location easy in and out of JFK.
from Centurion, South Africa
Submitted on 22-07-2016
The hotel had an old look and feel. Not talking historic. Just a little outdated. The reception area was very small. Reception staff was friendly and helpful. Rooms were comfortable and clean. Sufficient for overnight stay before you fly out. Conveniently close to airport with free shuttle.
from Long Island, New York
Submitted on 22-07-2016
What can I say... - Friendly Staff - Comfortable Rooms - Great Breakfast Buffet on the club floor Well worth the price. The restaurant wait staff was extremely friendly. We definitely enjoyed our stay & will return.
from New Mexico
Submitted on 24-07-2016
Great Airport Property ! Great Staff ! Soriah Mcintosh,Vianna Nunez & Nancy Tang were Outstanding ! they all worked very hard to make sure that we had the stay if you are looking for a hotel near the JFK airport the Sheraton JFK airport hotel is the best place to stay Eddie & Amber DeLuca
from England, United Kingdom
Submitted on 26-07-2016
Travel to this hotel by shuttle bus from the airport, I was here when they had the ash cloud disaster and the hotel staff where very helpful whilst this disaster was going on, The room I had was a very luxurious one and the buffet dinner the hotel provided was nice.
from Johannesburg, South Africa
Submitted on 26-07-2016
My flight arrived early and the staff were super helpful. Soriah, Vianna, and Victoria went above my expectations -- checking us in early, accommodating arrangements for our baby, and offering free drink tickets. Would definitely stay again when through JFK and need a place to crash.
Submitted on 26-07-2016
At check in when I asked if there was Valet parking after seeing that the tiny lot was full the desk attendant "laughed in my face " and offered no alternative other than driving around an unfamiliar sketchy neighborhood . Not a warm welcome ! Club room was worth the extra privacy and amenities . If you don't need parking the location is very proximate to airport . Oh by the way after I waited for a spot to turn up they charged me 26$ for the privilege đ???. I expected more from the Sherato... Read more
from Moscow, Russia
Submitted on 26-07-2016
I was in this hotel on Jul14 and even yesterday of Jul 25 after my flight DL 4014 got canceled. Ok for Starwood which usually r ok, but both visit did not process credit cards from Thailand and my cards r just fine anywhere, I even called banks SCB, KTC to confirm that cards r just fine. Can one imagine if you enter US and stayed in Airport Hotel only they don't accept card from Thailand I used both Master and Visa Sheraton JFK should correct this immediately
from Ashford, United Kingdom
Submitted on 27-07-2016
Arrived very late, gone midnight, reception guy was very pleasant. Bed very comfortable, was upgraded to Club level. Room/Bathroom clean usual amenities. Coffee machine in the Club lounge was actually very good! I like it here, nice hotel, bit pricey but has everything you need for a nights stay near JFK airport.
from Tokyo
Submitted on 29-07-2016
This place is a bit inconvenient to go from the airport. You need to take the train and go to Federal Circle Station, and then they will pick you up there by bus to go to the hotel 5min ride. The hotel is not gorgeous but has a bed a gym, enough for a transit nap.
from New York
Submitted on 02-08-2016
We arrived at the hotel late on a week night. Apparently, several airlines had cancelled flights and there was a long line of stranded passengers who had hotel vouchers from the airlines. The hotel staff was working very hard to clear the line as quickly as possible. Despite the many frustrated travelers, the front desk staff (Charlette) was extremely cordial and exceptionally good humored. Stress in the service industry is all too common, but it is how people manage the stress that is impor... Read more
from denver
Submitted on 03-08-2016
I have not stayed at this hotel for many, many months and i have written reviews before on the SPG website about this hotel. I was so happy when many upgrades happened at the hotel - including better noise protection - so i was pleased that i was able to book again at this hotel. I was greeted and check in by Flavia - she gave the customary excellent customer service. i was pleased to receive a platinum upgrade to the club level. I was deeply saddened when i discovered that the hotel had remo... Read more
from Orlando
Submitted on 06-08-2016
We have stayed in the hotel twice in the last 2 weeks and my wife stayed here in January. We have been ungraded 2 out of the last 3 stays to their club floor which is great with complimentary breakfast and hot hors d'oeuvres in the evening The front desk staff is always professional and courteous, especially Charlette who was so accommodating when we checked in at 1am due to our flight being delayed. Rooms are always spotless and beds are provide a good night sleep before a long flight. Will de... Read more
from Hale, United Kingdom
Submitted on 07-08-2016
Location is close to JFK - get the shuttle from the Federal Circle stop on the Airtrain but there is absolutely nothing around the hotel so you're pretty much obliged to eat there. My room was clean and a decent size, wifi not too quick (FaceTime was manageable but choppy) decent shower, nice toiletries, staff were good. I stumped up $30 for access to the Sheraton Club which is a tiny open space on the 7th floor. I think it was a smart move as I did get food for dinner and breakfast but it was... Read more
from Poznan, Poland
Submitted on 07-08-2016
The hotel is called airport that may lead to wrong conclusion it is at the airport. That is not fully the case. In fact in order to reach hotel from the airport after arriving with Lufthansa to terminal 1 we had to walk, take a train then wait half an hour, take a shuttle to reach finally the hotel. A bit of a trouble and some time needed. And the shuttle was very small so that we could also not manage to get inside and wait another half an hour. The hotel is relatively small and outdated. Room... Read more
from Montreal, Canada
Submitted on 07-08-2016
Ok well aside from the fact that everything around NYC is soooo expensive this hotel was decently priced. We used the park and fly option which was super convenient. We were only here for one quick night before our flight. Asked for a fridge and even though they were swamped (total chaos due to a ton of flights being canceled because of bad weather) the staff at the front desk was super efficient and very very friendly and the fridge was there before we even got our suitcases to the room. Shuttl... Read more
from Fort Lauderdale, Florida
Submitted on 08-08-2016
Great location near JFK and shuttle service as well. The checkin process was smooth with great upgraded room based on SPG membership. However there was a group of 20-25 tourists with a guide who was apparently giving instructions on their stay in NY that occupied the entire club area. This was very inconsiderate as they hogged the drinks and little snacks that were left there for the guests. Not the normal club standard that we are a accustomed to at Sheraton. Ended up eating at the restaurant... Read more
from San Diego, California
Submitted on 12-08-2016
Within just a few moments of arriving, the front desk staff was amazing and made sure we had everything taken care of. My family and I were exhausted when we arrived, and Charlette at the front desk was beyond great. She made sure that our room was as it needed to be, including getting the baby crib in there for us right away. She even went above and beyond and gave us a coupon for a glass of wine and access to the concierge sweet so our kids could get some snacks/drinks. She could tell we were ... Read more
from Paralimni, Cyprus
Submitted on 30-08-2016
This is a typical airport hotel which you can find at nearly any airport of size. The property is neither better or worse than others. However the room was good and clean. The bed offered a good night sleep. The internet connection in the room offered an ok speed which allowed for making skype calls without interruption. Breakfast was ok but could have had more varieties. Front desk personal needs to be mentioned as they really provided a warm welcome feeling. Overall a good airport hotel but wi... Read more
from Irvine
Submitted on 30-08-2016
Taking the shuttle is VERY time consuming. You have to take a train that is just outside of the airport (in our case for several stops), and THEN you wait for the shuttle at the circle. By the time we finally made it to the hotel, we could have been in Manhattan had we hopped in a cab at the terminal. In fact, you might want to take a cab from the terminal if you want to avoid all that "luggage dragging" across streets and up and down escalators (but I would hate to imagine the ire of the driver... Read more
Submitted on 31-08-2016
Vianna Nunez was delightful and so helpful after a long day at the airport she was a breath of fresh air. I'd stay again just because of her! Took a road warrior and was so welcoming. Thanks for all your assistance. And the bar didn't hurt! We had heard great things about the place and she lived up to the billing! Thanks a million!
Submitted on 03-09-2016
My wife and I stayed at this Sheraton JFK from 8/26/16-8/29/16 and we thought it was fantastic! We booked through TripAdvisor and got a great deal. We were welcomed with a wonderful greeting from Flavia at the front desk!! She delivered extra special care to make sure we were happy every day, and we absolutely loved her!! From tips about parking, (drive through the hotel lot and park on the street in order to save money), to giving us a nice welcome gift to celebrate our wedding, Flavia trea... Read more
from Irving, Texas
Submitted on 07-09-2016
I attended a wedding in the Hamptons and stayed at the Sheraton the night before my flight home. This hotel is very nice, clean and modern. We ate dinner in the hotel restaurant and while it was expensive, the food was very good. The bed and pillows were so comfy-I had a great night sleep. This hotel is also one of the only JFK airport hotels that allows pets. They offer a shuttle to the airport twice an hour.
from pennsylvania
Submitted on 09-09-2016
I was not expecting much for an airport hotel but I was amazingly surprised at how nice this hotel was. Charlette at the desk greeted us with friendly warmth which made us feel like we had picked the right place to stay for the night.And it was.The room was stylish with french type doors to the bathroom.The room was lovely,clean and they had complimentary snacks,tea,and coffee on our floor......which helps to make for a homey stay.
from Warsaw, Poland
Submitted on 13-09-2016
My family of four, including a three year old and an 18 month old had just flown to United States from Europe and had terrible Jet Lag when we arrived at this hotel. We find that the website we used to book the hotel, did not correctly input our reservation and we were forced to stay in a single room with one bed. I found myself believing that my stay at this hotel would be doomed from the start, however the exceptional staff created such a welcoming atmosphere that completely changed my entir... Read more
from Melbourne
Submitted on 13-09-2016
For a airport hotel I wasn't expecting much, but was pleasantly surprised. It's one of those don't judge a book by its cover experiences. I was on level 5, room was a great size, bed was extremely comfortable, bathroom was roomy and great lighting which made it great for makeup application. I requested late checkout and they were very accommodating. Also upon arrival we checked in an hour early. Overall very clean room, very surprised at the ammenities too.
from Sydney, Australia
Submitted on 18-09-2016
The hotel itself was fine but it has issues with their shuttle system. The website tells you to ring the hotel when you are on the way to Federal station, but we rang and rang and no one, other than the automatic answering system, ever picked up the phone (not cheap on overseas roaming, either). Eventually another shuttle driver told us where to wait and that someone would turn up. The shuttle that eventually came was a Hilton one that was also dropping at the Sheraton and we got there in t... Read more
from Fairlawn, Ohio
Submitted on 18-09-2016
Good shuttle. Small but nice room. Ugly neighborhood but very close to airport. Good food but NYC prices. Adequate noise control. Got us off to a nice start on our way to South Africa. Good value considering NYC prices. Paid with AMX points.
from Phoenix, Arizona
Submitted on 19-09-2016
We arrived in NYC late for a very early morning flight the next day. All we needed was a place for a good night's sleep, and the Sheraton served the purpose well. Front desk staff were very helpful in getting us into our room quickly, and in giving directions we needed for car rental return. We didn't use any other amenities in the hotel, but the beds worked very well. I was worried about flight noise, as it looks to be right under the flight path of at least one JFK runway, but even t... Read more
from Washington DC, District of Columbia
Submitted on 21-09-2016
Only one night in NY before moving on to my next location. Only one stay away from platinum status. The front desk Rep. Charlotte help me feel like a king with access to the lounge, a drink voucher and twenty dollars off for dinner. She made my night. A great Sheraton employee that loves her job. Thanks again Charlotte!!!!
from Castro Valley, California
Submitted on 27-09-2016
I booked through a 3rd-party and am now fighting them for a refund because I did not check-in. Where to start? How about the landfill across the street. The stench when I exited my vehicle was almost unbearable. Then in the 50-yard walk to the hotel entrance I was accosted by not one, but two, panhandlers/drug seekers. The hotel lobby and restaurant are about what you can expect at a 2-star property. Certainly not the quality expected of Sheraton.
Submitted on 28-09-2016
I stayed at this Sheraton for one night with myself and two young kids. The staff were not very friendly and not helpful. I payed $200 for a night and I was put into a room with no working toilet. I have 2 small children. I called the front desk several times and was told they would send someone up to fix it, but never did. Imagine trying to find a restroom in a hotel at 2:00 am with two small children? I would never expect the Sheraton to treat their customers like this. I was not even offered ... Read more
from Elk Grove, CA
Submitted on 29-09-2016
This hotel is an incredible value! Close to the airport, clean, shuttle service, and breakfast! It was a very nice surprise after a long travel day from the west coast. We would definitely stay here again!
from Dominican Republic
Submitted on 01-10-2016
I just stayed there to sleep for a couple of hours. But I have to say that staff was nice, even gave me no charge a basic lot with toothbrush and toothpaste. Room was nice, comfortable beds, but i was in love of the food in their restaurant: please try the Chicken Parmesan, and you wont regret it, especially if you are super hungry after a Looooooong Delta flight that just offered you a tiny bag of peanuts.
Submitted on 05-10-2016
JFK unlike LHR or DXB or pretty much every other major international airport does not have a single luxury airport hotel so if one is transiting through JFK choice is severely limited. The Sheraton is clean, the staff efficient, the beds comfortable the rates reasonable and is a safe choice for an unfussy standard hotel. I wish there existed luxury options as a airport hotel spa is always so relaxing after a flight but there isn't so i'll not complain. One could do much worse than stay at th... Read more
from London, United Kingdom
Submitted on 06-10-2016
I booked a club room on behalf of my wife and son while on a layover. The hotel made updating my booking to my wife's name while allowing me to prepay easy. They found the hotel clean, comfortable and staff helpful. They enjoyed the club lounge and both found things to eat and drink. My only negative is not the hotel's fault as no hotel offers it. That negative is that it is not attached to the airport and means taking a shuttle or taxi. I feel this is crucial for Airport Hotels and the r... Read more
from Canada
Submitted on 06-10-2016
The review pretty much says it all. Room service ends at 10:30, food in the bar ends at 11:00. At a Sheraton hotel. At one of the busiest airports in the USA. You know, the sort of place where travellers arrive after long overnight flights. Ridiculous.
from Grayson
Submitted on 08-10-2016
This is a hotel I call home away from home. Everyone is very professional and very friendly and warm. I will continue to return anytime I am in town. Thanks so much Sheraton Crew for all that you all do for me. See you soon. Sincerely, Elishia
Submitted on 12-10-2016
I checked into the hotel tonight and Charlette was a pleasure to deal with. Very friendly and professional.. I would recommend to stay here. They took great care of me. Everything was clean. Bed is comfortable. Awesome hotel.
from Richmond
Submitted on 15-10-2016
I hosted a business event at this hotel and stayed 2 nights. I attempted to eat dinner in the restaurant and they refused to serve me. They walked by me at least 12 times, served the people that came in after me, and completely ignored me. I asked them if the kitchen was closed just to see if that's why I wasn't getting service. They replied, "No", and continued ignoring me. I eventually left the restaurant and grabbed a bag of chips from the pantry for dinner. If you must stay here, order deliv... Read more
Submitted on 16-10-2016
The airport pick up was very good with options of riding its own or Hilton Garden Inn shuttle. The front desk was nice and professional and the room was prepared so check took just a minute. Everything was very Sheraton, no surprise. The Club Lounge was not big but the staff was nice and you could have good variety of food.
from Melbourne, Australia
Submitted on 16-10-2016
Luckily we upgraded to the Club floor. Well worth it. Room was on the smallish side but we were only there overnight. Drinks, nibbles in the evening and breakfast in the morning were worth it. Great service on check in, with thanks. Unfortunately we have been charged twice for our 'extras' on check out, so need to ring and chase this up. Just a headache to add to our vacation.
from Jupiter, Florida
Submitted on 17-10-2016
I just stayed one night due to my early flight to WPB next day. My room was very comfortable and clean, the bed super. Complimentary water in the room. The staff at the check in very kind and helpful, the free shuttle from the airport was absolutely in time. I haven't tried the restaurant because I had a lot of food on the plane. Definitely I will come back.
from Pennsylvania
Submitted on 18-10-2016
Hotel was modern and clean. Staff was friendly and accommodating. It was a bit pricy but comparable to other hotels in the area. The hotel is advertised as pet friendly. Guests must sign an agreement that stipulates they cannot leave their pets unattended. There is no area other than a tiny spot along the parking lot curb with a few shrubs and mulch to let pets do their business. The other downside was the parking lot. It's very small and guests are charged $21 a night for parking. Would ... Read more
Submitted on 18-10-2016
My family and I just returned from a stay at the Sheraton JFK. I can't say enough great things about this place. When I arrived, was greeted by staff very nicely. Check in was very quick and efficient. A special Thank you to Christian Lopez who was so amazing very helpful, knowledgeable, and accommodating. Our experience was excellent from check in to check out..! Our room was clean and well maintained. Housekeeping throughout our stay was fantastic. Overall we really enjoyed our trip and our s... Read more
from Chicago, Illinois
Submitted on 19-10-2016
I travel weekly for both business and pleasure so at times staying at hotels is like a home away from home. I cannot express how thankful I am after a long flight that at the JFK Sheraton I was welcomed with such professionalism, genuine care and just all around excellent customer service. Because of the excellent customer service that I have gotten tonight from Vienna Nunez, the JFK Sheraton will be where I will always stay when I am in NYC. Thank you so much Vienna, and I look forward to many ... Read more