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Hilton Garden Inn Queens JFK Airport

New York - All Airports, NY, US (NYC)

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Based on 939 reviews
John F. Kennedy Airport`s newest hotel with everything you need including Complimentary High-speed Internet.
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Hilton Garden Inn Queens JFK Airport
148-18 134th Street, Jamaica, NY US 11430

Convenient Location
Ready to explore New York City. Hilton Garden Inn Queens, New York hotel provides you with easy access to many New York City attractions and destinations. Only 15 miles away from Manhattan and other New York City Attractions, Only 14 Miles from Yankee Stadium, 4 Miles to Brooklyn and Less than a Mile from the JFK Airport. The hotel is also situated near the area`s top businesses including: the Federal Aviation Administration, JetBlue Airways and Bombardier.

Guest Pleasing Amenities
At the Hilton Garden Queens/JFK Airport Hotel, busy executives as wall as the leisure traveler will be pleased to find everything necessary to make your trip to New York City and Kennedy Airport, relaxing and enjoyable.
Other Amenities Included

  • Complimentary Wi-Fi throughout the hotel
  • Complimentary Airport Shuttle
  • Complimentary 24-Hour Business Center
  • Complimentary Workout Facility and Stay Fit Kits*
  • The Garden Sleep System Bed - In all King Rooms, So Comfortable you won`t want to leave.
  • Evening Room Service
  • 24-Hour Pavilion Pantry Convenience Mart
  • On-site Dining - Great American Grill
  • Indoor Heated Pool
  • FREE Newspaper each weekday morning

Hilton Garden Inn`s beautifully appointed guestrooms feature large work desk, two phones, each with two lines, speaker phone, data ports and high speed internet access.
Other amenities include:

  • A Microwave
  • Refrigerator
  • Iron/board,
  • Hair Dryer
  • Coffee Maker
  • And Much More!

Whether you are planning a Business Meeting, a family reunion, class reunion, sporting event, anniversary or religious celebration, know that by choosing the Hilton Garden Queens, NY hotel, we will make YOU look good.

  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment (+)
  • Business Center (+)
  • Business Services (+)
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service (+)
  • Fitness Facility
  • Free Airport Shuttle
  • Free Breakfast
  • Free Wi-Fi
  • Heated Pool
  • Ice Machine
  • Indoor Pool
  • Laundry Services/Laundry Facility (+)
  • Luggage Storage
  • On-Site Check In
  • Parking (+)
  • Restaurant (nearby) (+)
  • Security Guard
  • Shopping (nearby) (+)
  • Wake-Up Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 939 reviews
from Santa Barbara, California
Submitted on 23-05-2016
Tired facility. Tired entrance. But priced more than Hilton at LAX which is elegant. This is a bare bones hotel you'd expect to find at an airport but not in New York. Nice staff. Friendly. Helpful. Attentive.
from London, United Kingdom
Submitted on 24-05-2016
I stayed here out of necessity as I had missed a flight to London. They offered the best price on the night. I booked at 11pm and arrived at 12 midnight. The courtesy bus was running and got me there both times. The rooms were standard traveller hotel rooms nothing fancy. Clean enough.
from Union City, California
Submitted on 24-05-2016
Stayed at Sheraton two nights and checked in here one night. The front desk was very friendly to advise us not to drive to Manhattan. She told us to get a free parking in the residential area and toon A line Subway to Penn Station instead. We went to take Big Bus tour, enjoy Times Square and finally comeback hotel. It was a great stay in NY.
from Mumbai (Bombay), India
Submitted on 25-05-2016
Very very good budget airport hotel . Very modern and open especially the breakfast place is so bright and nice .. Free shuttle service to the airport and also to the mall . Just remember to ask how to operate the shower at check inn itself !! Staff is nice Will definitely recommend this to all kinds of travellers
from Maryland, United States
Submitted on 25-05-2016
Every staff I encountered was very pleasant and professional. My room was appointed with microwave as well as a Keurig. The room was clean and worked well for my short visit; will definitely stay at this property again when in Queens.
from Tacoma
Submitted on 04-06-2016
Arrived here from airport at 2:45. Checkin starts at 3 with checkout at noon. They tell us the rooms ate not ready yet. 10 people waiting in lobby, now 4 pm, no rooms but four staff standing around in lobby. Would not suggest you come here.
from New York City, New York
Submitted on 04-06-2016
We have stayed at this hotel a dozen times by now. This is the best value for an airport hotel at JFK. The restaurant is a stand out. The food is very good, no the staff is pleasant and accommodating with any changes. The hotel is just a couple of minutes from the terminals, which is the best since we take a very early morning flight. We Lways recommend this to anyone that needs an airport hotel at JFK.
Submitted on 05-06-2016
We stayed at Hilton Garden Inn JFK the night before an international flight the room was small but adequate. The hotel shuttle was very convenient. Compared to other Hilton a Garden Inns that I've stayed at, though, this one was lacking. The staff, however were nice.
from Taipei, Taiwan
Submitted on 06-06-2016
It's convenient to travel between NY JFK Airport and the hotel by the connection of airport AirTrain and hotel shuttle bus as we arrived at almost midnight and left hotel at 10am next day. The room is average and the amenities in the bathroom are available by request. Unfortunately, the sound isolation in the room was poor as we could hear the engines of airplain from the airport, from time to time, during the night. Also, the in room air conditioner was noisy. The breakfast meal was tasteless i... Read more
from Coral Gables, Florida
Submitted on 06-06-2016
Hotel was nice. Staff was great, friendly and helpful. Breakfast was a bit pricey but it did offer a nice selection. Found a large black stain on the side of the bed sheet under bed cover. Overall, this was a very nice place to stay.
from Dallas, Texas
Submitted on 11-06-2016
Room was simply ok. Nothing special, nothing terrible. I do not recommend this place because of the process to get from JFK to the hotel. I waited at Federal Circle for the hotel van for 45 min. They need a better process.
from Austin, Texas
Submitted on 12-06-2016
Stayed overnight after European trip and flew home the next day. We wanted a seamless opportunity to just get some sleep; the hotel was not opulent but very nice, pleasant, clean, convenient and the staff was excellent. Breakfast turned out to be very good when we ordered the cook to order items though the self service looked not worth the price. Shuttle service perfect each way, even returned us to the terminal, not just the AirTrain. Not the Ritz but very nice for what it tries to be.
from Amsterdam, The Netherlands
Submitted on 13-06-2016
With airport shuttles easily connected to JFK airport and Skytrain connection to NYC. Spacy rooms with good ammenities, good service. Food available 24/7 through take out services. Friendly staff, didn't make use of breakfast.
from Charleston, WV
Submitted on 16-06-2016
the staff is friendly, but the hotel is overpriced for the quality. also, be aware that its near a sewage plant that seems to stink up the rooms - in addition, the bathroom has a strong smell of mildew
Submitted on 18-06-2016
We arrived late and the people were just very kind and helped us get everything situated and set our wake up call for an early morning flight and the shuttle took us right to our airline in the morning. the people were excellent.
from Augusta, Maine
Submitted on 01-07-2016
I had a very brief stay at this hotel: in at 11 pm and out at 830 am. As a result, I really didn't take advantage of many of the facilities. The room was comfortable and clean. The complementary Internet was fine for my purposes. The shuttle (to the airport every half hour) was good, but be aware, when you arrive, you must take the AirTrain to Federal Circle, and then call the hotel. That trip from T5 took 45 minutes, because there is a very long walk from T5 to the AirTrain. The AirTrain is c... Read more
from Arlington, Texas
Submitted on 01-07-2016
The shuttle is good and helpful. The front desk check in is flaky. They sent us to a room the first time with somebody else's luggage in it. So we had to trundle our bags back to the front desk and try a second time. The front desk seems very preoccupied. They also so mumble or speak very softly. Which when you are coming from multiple legs of travel and are also very tired is not helpful. Additionally, I was not all that impressed with the cleanness of the rooms. They just didn't feel like a t... Read more
Submitted on 01-07-2016
My husband and I stayed here the night before our early morning flight left for Aruba from JFK. At no fault Of the hotel, the location is not so great, however, all airport hotels at JFK are in this vicinity as well. The hotel was very clean, and all staff at check-in were very friendly and accommodating. There is a small eating area with a full menu and a full bar if you are staying overnight. This was nice since there is nowhere to walk outside of the hotel. They also have a small little min... Read more
from New York City, New York
Submitted on 01-07-2016
Positives: helpful front desk staff, professional dining staff, excellent appetizers and drinks. Lobby and dining area attractive. Negatives: torn drapes, smelly comforter, no bath towels until asked for - on both days of our stay. Carpet worn and dirty, windows in need of washing. Shuttle overcrowded - for the number of passengers, two should have been used. Shuttle driver said he would let all of us out on ground level and we would have to take elevator to departures. Because I insisted he t... Read more
from Lyme, Connecticut
Submitted on 02-07-2016
We got a good rate for a park and fly for 2 weeks in May. Check in went smoothly. The gated parking area was nice. The room was clean and the staff were pleasant. We were pleasantly surprised by the quality of the dinner served in the small restaurant in the lobby. I had the Bourbon apple pork tenderloin. It was delicious. There was almost too much food. Our server Dewan was very be and pleasant. The shuttle to the airport in the morning was ready and waiting for our early flight.
from Athens, PA
Submitted on 02-07-2016
Stayed for one night to catch flight to Costa Rica the next day. It was a great stay. Everyone at the hotel was friendly, helpful, they all aimed to please. They bid us goodbye when we left, when we returned to pick up our cars they greeted us outside as we got off the shuttle and asked us how our vacation was. I got the park and fly package but if you are lucky you can just park on the street. We ate at the restaurant in the hotel, it was just a bit pricey but not terrible (it was likely normal... Read more
from Ninole, United States
Submitted on 03-07-2016
Friendly, welcoming staff to a clean, comfortable hotel, located close to airport with an airport shuttle running every half an hour 24/7. Even though this hotel was close to hotel, you could not hear the planes taking off or landing. Had a restful sleep.
from Antwerp, Belgium
Submitted on 06-07-2016
I chose this hotel because it is close to JFK, has a free shuttle and a restaurant in an area where it is tough to find something if you do not know the area. Rooms are good, and restaurant is decent. We were given a late check out (1.30 pm), which was convenient for our travel plans. We paid extra for the executive club service, but that was wasted money. Negative point is that you have to pay for yr internet connection. That is unseen for a hotel of this price class.
from Okemos, MI
Submitted on 07-07-2016
This hotel was a safe respite after missing a connection and having to wait until the next morning to fly out of JFK. But it was no better than that. It is dingy and dirty, the food in the restaurant is overpriced and no more than adequate, but the location close to JFK is good if you are stuck there.
Submitted on 08-07-2016
Hotel is in an abandoned service area outside of JFK. You can hear the compressor from the room next to ours cycling on & off all night. Breakfast staff was rude & unattentive. I was chastised for getting a roll without using tongs that were not put out yet, even though the two staff that were there never acknowledged us or told us they weren't set up yet. Shuttle to the airport was fine. However when we returned for our car a few days latter we all we had to take the airtrain out to Federal Ci... Read more
from Clinton, Connecticut
Submitted on 09-07-2016
Made reservations here quite a few months ago. Chose this hotel thinking it would be a decent choice given that it was a Hilton name, as well as located about 2 min's from JFK with shuttle service. Had to call 3 times to follow-up on the shuttle service, as we had been waiting for approx. 45 min's for its arrival after our initial call. One of the front desk clerks was very rude in handling me, to the point of hanging up on me, instead of following up on why the shuttle had been delayed....Th... Read more
from Portland, Oregon, United States
Submitted on 10-07-2016
I was comped a room here due to an airport flight issue. So I can't speak to the price. However, I will write it is a perfectly decent hotel close to JFK. It could be cleaner - bathroom and elevator smelled a little. But overall, an OK place to crash for the night with a comfortable bed. Dinner with cost you almost $20 for a burger and continental breakfast is $12.
from Gold Coast, Australia
Submitted on 11-07-2016
This was the most appalling hotel I have ever stayed in, and I have stayed in some doozy's! I made four phone calls to the hotel before being picked up by shuttle (silver lining was the driver) and the receptionist was so rude on phone and in person. I assumed she was having a really bad day and shrugged it off. The room was disgusting. The sheets had not been changed and the bathroom smelled as if a large hairy man was still in the tub. Lucky I had my detol hand wipes to disinfect the loo. I re... Read more
from Rockville Centre, New York
Submitted on 12-07-2016
I get stuck in the area for work often. The staff always comes through for me. Stephanie especially is welcoming and helpful. There is a super cool free shuttle to the JFK terminals and Shopping. Did I mention FREE. I also love the K Cups in the room and food in the restaurant. The Race Track Casino is also right up the block.
from Daytona Beach, Florida
Submitted on 12-07-2016
It is amazing how polite and inviting this hotel is after returning from Europe and experiencing service that is not top quality. From the desk to the restaurant the staff makes you feel so welcomed that you just don't want to leave the property. Concierge room and staff are great. Only drawback is the shuttle and not being on a timetable from the airport to the hotel.
from Gold Coast, Australia
Submitted on 15-07-2016
Place to stay before flight. Free shuttle to and from JFK. Great staff, very obliging. Printed off our boarding passes. Restaurant staff very polite and interesting to talk to . Would recommend for a stay before a flight.
from South Carolina
Submitted on 15-07-2016
We were traveling back to the States from Ireland and had a lengthy layover at JFK (6 hours). We were there for about five hours when they cancelled our flight. We tried to get moved to another flight/airline but everything was full so they rebooked us for a flight the next day. Mind you, we had already checked our bags and only had our carry-ons, which had limited clothing and no hygiene products. As a Hilton Honors member, I quickly used some points and booked a room at the Hilton Garden I... Read more
from washington county, United States
Submitted on 16-07-2016
Close to the airport (JFK). People were nice. Older facility. Really smelled outside (probably not their fault) maybe some sewer work going on. Limited selection in the hotel store. Room door really needs oiling. Again, the people were nice.
from Las Vegas, Nevada
Submitted on 17-07-2016
I've been to this hotel more times than I can remember. The best thing going for it is it's location. Convenient for early morning departures or late night arrivals. Free shuttle runs every 30 minutes in the morning and on demand at night. They normally drop you off at whatever terminal you need but only pickup from Federal Circle. Service is very hit and miss. I've had some excellent customer service and other times it was so bad that I wrote a scathing letter to corporate and the Diamond H... Read more
from Ronkonkoma, United States
Submitted on 17-07-2016
If you are looking for a hotel that offers convenience for trips out of JFK, this is a great choice. We stayed overnight, before our vacation. Shuttle service to JFK airport was hassle free. We were able to leave our car at the hotel for the 6 days we were gone. The hotel's daily rate was cheaper than JFK parking and many other options in the area. The room was clean and comfortable for four adults.
from Aberdeen, United Kingdom
Submitted on 20-07-2016
Great hospitality services in perfect atmosphere. Staff knew what they were doing (Professionalism). Also breakfast services in a clean environment. I can recommend friends and loved ones any day any time.
from Winchester, Virginia
Submitted on 20-07-2016
Needed to spend 2 nights in the JFK area recently. Have stayed at this property before and am always happy when I can spend the night when they aren't sold out. As it was very full and this was a last-minute reservation, it was pricey but they were almost sold out and several other area hotels were sold out. Other than the price, the stay was excellent! From Check-In at the front desk to the concierge to Alex (who does a little bit of everything) to the all of the staff in the restaurant/bar... Read more
from Pembroke Parish, Bermuda
Submitted on 22-07-2016
My family and I arrived at the hotel 4 hours before check in. We walked over to the restaurant, although they were closing we were greeted with such hospitality! The breakfast staff Ebony, Erika , and chef Jay certainly started our day off right ! :)
from Palenville, New York
Submitted on 24-07-2016
My husband and I stayed here waiting for a flight to Mexico. I thought the place was top notch. Very updated. Very clean. We are at the lounge and the food was good. We were able to keep our car there for the week and it was only a few dollars more then airport parking. This allowed us to take the shuttle instead of parking at jfk (which is horrendous). So we were dropped off in front of the airport. Very convenient. Very clean hotel. The area there seems a little iffy. We had to go get somethin... Read more
from Brooklyn New York
Submitted on 25-07-2016
This hotel was OK overall, Room was nice it was cold and that heat was not all the way through and we was cold,but it was OK you know, it was only one night stay a getaway for February 14 Valentine's Day, so,e us time but it was good at all over nice parking lot plenty of space friendly staff
from Dallas, Texas
Submitted on 26-07-2016
I recently stayed at the Hilton Garden Inn JFK, the hotel is close to JFK. There's nothing around the hotel, except another hotel. The lobby is small and the breakfast area files up fast, it's right off of the lobby. My room was nice and very quite, the room was average size and the beds were very comfortable. The TV was nice with a good selection of shows and movies channels. The bathroom was small but had nice towels and amenities. The business center had three computers in a large room.... Read more
from Charleston, United States
Submitted on 26-07-2016
The entire staff was excellent. The breakfast staff was really exceptional, thank you Ebony and Ericka and the front desk as well. Room service was great and the bartenders and dinner staff deserve kudos as well. I am looking forward to coming back in the near future!!
Submitted on 27-07-2016
From the prompt pickup by the shuttle to when we checked out we had an enjoyable stay. Employees are very friendly and helpful. Especially like to mention our waiter in the restaurant, Mr. Shibbir who was extremely nice and pleasant to visit with. Room was very comfortable and clean. Meals in restaurant were very good. Would recommend staying here.
from Bluffton, South Carolina
Submitted on 27-07-2016
If you want to get a good night sleep before or after a flight this is a good place to stay. Quite overpriced though. And nothing nearby so if you want to be able to do anything but sleep stay elsewhere. Cab fare from JFK runs around $10 - 15 and getting the free shuttle is a pain in the neck especially at night. But the shuttle back in the morning was good.
from Peachtree City, Georgia
Submitted on 29-07-2016
I stay at a lot of Hotels, and I have to say I have never been treated better. The breakfast crew Ebony, Erika and Chef Jay go wayyyy out of their way to make the breakfast experience amazing. The entire Hotel staff is so nice. So friendly.. Thanks for a great stay.
from Augusta, Maine
Submitted on 31-07-2016
We stayed here for two days prior to putting our daughter on a plane out of JFK. Our room was small, but clean, and the beds were very comfortable. The hotel was extremely quiet, and we all slept like rocks both nights. The hotel staff is to be commended - friendly, helpful, and welcoming. One of the managers, I believe his name was Ross, spent quite a bit of time talking to us over breakfast and told us just how to get where we wanted to go. This hotel is not the best location if you actua... Read more
from San Antonio, Texas
Submitted on 31-07-2016
I checked in before a long overseas flight to this hotel and they are an average hotel for use. I am sure there are others that you can shop around at. However this was not one of my most favorite. I may look at it agin on a return trip. however I will also shop around.
from Kennett Square
Submitted on 02-08-2016
What a great place. I really enjoyed the breakfast with Ebony, Erika and the chef Jay. They made me feel at home and the food and service was outstanding! I was worried that I wouldn't have time for breakfast with my schedule, but the service is quick and the made-to-order eggs were just right.
from Boise, United States
Submitted on 02-08-2016
Great value, good room, good bed, helpful stuff, quiet room, free shuttle to JFK. I would definitely recommend this hotel when you need to spend a night before your next flight. The only problem is parking - you would want to drop off your rental before you go to this hotel - otherwise it's $21 per night.
from Hazleton, Pennsylvania
Submitted on 07-08-2016
This hotel is not bad for a park and fly. Friendly staff and customer service. The restaurant had very good food. Unfortunately it gets too crowded for breakfast and no seats available. We will use them again.
Submitted on 07-08-2016
I travel to JFK often for work and have tried other hotels, but after 9 years, I have never been let down as it pertains to SERVICE at the Hilton Garden Inn at JFK Airport! The staff here always remember me and bend over backwards to help. Whether it's Carmen & Ebony in the morning, or Vinny the restaurant manager who "wows" me with his menu selections. The night service staff are always great as well. You will not be disappointed!!
from Sheffield, Tasmania, Australia
Submitted on 08-08-2016
We stayed at the hotel for 2 nights and cannot praise the staff high enough. we arrived at the hotel a few hours before check in time and even tho the young lady at the front desk was busy with people checking out she happily welcomed us to the hotel and arranged to have our luggage stored until our room became available. the room on the 6th floor was a basic King room but very clean and the bed comfortable .We were aware that this is a hotel near a airport when we booked it so was naturally exp... Read more
from Eindhoven, The Netherlands
Submitted on 08-08-2016
you can only check in after 3 so if your arrive early with plane then you need to wait. Once you have reached 3 pm then they let you wait another 1 hour before you get your room. So after an 18 hour trip with plane you have to wait another couple of hours before you can rest. Next time i might as well travel on with a plane and dont stop over to get a rest.
Submitted on 09-08-2016
The Breakfast staff really made my day. The buffet was excellent and well placed. Ebony was very attentive to my wife and kids throughout our whole experience. She also gave us directions to where we needed to go. We were new to the area.
Submitted on 11-08-2016
We needed to stay in New York overnight to be close to the airport for our flight. This hotel is clean, friendly and very helpful. Having a restaurant on-site was very convenient since we had already returned our rental car. Staff are friendly and pleasant.
from London, United Kingdom
Submitted on 12-08-2016
if you get in late at jfk this is a good stop off ready for you to go on the next day. excellent breakfast as well. staff very friendly and welcoming. great value for money. we have stay here several times and have not one complaint
Submitted on 14-08-2016
Ebony and Carmen were excellent! Thier service is wonderful and attentive. We had a great stay and a great breakfast! I enjoyed my stay and Kamyra did a fantastic job. The fitness center is great also
from Raleigh, North Carolina
Submitted on 14-08-2016
Having been caught in the Delta glitch, and being exhausted from a flight from Europe, we were thrilled with the service we received. Tiffany who checked us in, and Ebony and Erica who waited on us for breakfast were outstanding employees. The breakfast was wonderful!
from Louisville, Colorado
Submitted on 30-08-2016
I stayed here for work for about 2 weeks overall . The staff were very friendly and attentive . They stay pretty busy because of their location to JFK , and because the property makes for a pleasant stay. Breakfast is not included , but we'll worth it , and the dinner menu is also pretty decent. Overall very nice stay
Submitted on 30-08-2016
Needed a hotel that was close to the Airport/JFK since my daughter had a 1:30 am flight. The hotel is really close to the airport and we were able to get there in 5 minutes. The hotel offers a free shuttle which was great because it was always on time. The drivers were friendly. Be mindful, the hotel is in an awful area. Wouldn't go for a walk. The hotel is perfect if you need to be close to the airport. The restaurant is excellent, the food was fresh, hot, and very good. The restaurant st... Read more
from Boston, Massachusetts
Submitted on 02-09-2016
We were taking our son to college in Queens roughly 30 minutes away - there weren't any closer properties that appealed to us, and we are big fans of Hilton Garden Inn, so we chose this property even though it was in an unappealing, relatively inconvenient neighborhood. The hotel experience was true to the brand promise (which is what we've come to expect), so we were very pleased with our stay. My only criticism is that the breakfast felt overpriced - especially since the seating area was pre... Read more
from Durango, Colorado, United States
Submitted on 05-09-2016
The hotel is located just minutes from JFK from the shuttle location. The rooms are very clean an comfortable. The restaurant offers a good selection of tasty food and great service from the staff. Thanks to the restaurant staff Shibbir, Ekbal and Manoj.
from Lawrenceville, United States
Submitted on 05-09-2016
Excellent Dinner Staff (Courteous & Extremely Professional) with really Good Food! Very nice Hotel (Fitness Center, Laundry, Dining Area & Rooms are all adequate. I Enjoyed my stay and hopefully you will too. Close to JFK/AirTran Station:-)
from Washington DC, District of Columbia
Submitted on 10-09-2016
From the moment we arrived, exhausted from a 9 hour flight, a gentleman helped us with our bags and kindly escorted us to the front desk. The woman at the front desk was just as kind and friendly. The staff at the restaurant was professional and fast! The amazing staff made it easy to overlook the fact that our room smelled like mold and was incredibly overpriced.
from Hudson, New York
Submitted on 10-09-2016
We've stayed at Hilton Garden Inn JFK several times now and found it an excellent place to stay. The restaurant is surprisingly good, from a food quality and value standpoint and the service is superb. All staff, restaurant and hotel, are very eager to serve, and are very welcoming. The shuttle works like clockwork.
Submitted on 11-09-2016
This property is minutes from the JFK terminal. We were greeted by Ross the manager offered breakfast right away. Fantastic customer service! Convenient shuttle from the JFK airport. The breakfast included cooked to order eggs, pancakes, French toast.
from Philadelphia
Submitted on 14-09-2016
The hotel needs to go to 100% non smoking . My room had the odor of heavy smoke masked by air fresher sprayed . The room was clean . The bedding , the carpets , the bathroom no complaints about the cleanliness of the rooms and the decor
Submitted on 14-09-2016
My husband and I stayed at this hotel at the end of a holiday in Italy. I picked it because of its location to JFK and since it was Hilton, I assumed it would be nice. The hotel has seen better days. Carpet is stained and rooms are dated. The food at the restaurant is way overpriced. The staff, however, was very nice, and tried to be as helpful as possible. That is the only reason for the 3 stars.
from N.Y.
Submitted on 14-09-2016
easy to get to. was a great location from airport and many other attractions. staff was extremely friendly and helpful from check in to check out. rooms were very clean and comfortable. ate dinner in the dining room food was excellent and again staff was friendly and efficient. I travel alone and felt very safe staying here.
from Charlotte, North Carolina
Submitted on 14-09-2016
This is great hotel if you need to stay near JFK. The rooms are clean and spacious, and the beds are comfortable. I ordered room service and Shibbir, the employee that delivered my food, was very friendly and made sure everything was just right. This is the second time I've stayed here and each time my experience has been very positive with the quality of the hotel and the staff, and the food served on site. MD
from Capitol Heights, United States
Submitted on 14-09-2016
I was pleasantly surprised by our experience at this hotel. While it is not near anything but JFK airport, it was a pleasant experience. I hate that I don't remember everyone's names, but the manager (Ryan?) was wonderful, the server who brought my room service was cheery and friendly (Bassir), and the bartender made my drinks so well that we kept ordering margaritas (I can't remember his name!). The only issue that we had was that the area smelled terrible! It is located near a garbage truc... Read more
from Irvine, CA
Submitted on 17-09-2016
Nothing like the pictures! Horrible hotel in a bad area! Do not recommend this hotel at all. Small, poorly kept property with poor service, no parking, highly overpriced! I stay promarily at Hiltons all iver the country and was sadly disappointed!
from Vancouver
Submitted on 18-09-2016
I've stayed in several JFK airport hotels and I decided to "treat" myself after a trans-atlantic flight and heading the next morning onto another long-haul flight, so I booked the Hilton. Not cheap but it had good reviews. The staff are great (and I do mean that, they were all super kind), the rooms are passable but the noise over the course of the night was not ok. They had quite loud guests coming in and out of rooms, talking loudly in the hallways. This hotel must be right under the flight pa... Read more
from Houston, United States
Submitted on 18-09-2016
I love this hotel! The entire staff was amazing! I had a five day stay for business and from the time I stepped foot into the hotel until my time for departure there was a smiling face ready to assist.
Submitted on 20-09-2016
The rooms are a good size, and very clean.Comfortable beds Staff very helpful and the food is good - no complains Shuttle service from airport to hotel Good access to public transport Ordered room service and it arrived on time
from Minot, North Dakota
Submitted on 20-09-2016
The service was great right away . The room was just okay . A few things about the room could have been improved . When we alerted the staff of the broken safe she said she'd put in in to be fixed right away .
from ATLANTA, United States
Submitted on 21-09-2016
Weekend experience at the hotel was wonderful, Manager Ross was very spectacular, and efficient. Front desk personnel were very helpful and welcoming. Housekeeping was neat and prompt. Overall experience at your facility was very great.
from Warrenton, Virginia
Submitted on 22-09-2016
Understaffed. Chk-in and out slow. One receptionist. 0500 Van to JFK shows up at 0501..driver gets out, goes inside...does NOT come back. Finally at 0515 OTHER van shows up. By the time we load and go its 0524. I gave myself extra time but others were panicking with almost 1/2 hour late start. Airport shuttles at AIRPORT hotels have to run like a fine switch watch. NOT the case at Hilton GI JFK!
from Philadelphia, Pennsylvania
Submitted on 24-09-2016
My stay at this hotel was very relaxing. I had no problems with checking in or out. I was disappointed when I found out the hotel parking was an additional 21 dollars per day but the front desk attendant was able to point me in the direction of free/safe parking. Every time I exited or entered the building I was greeted very warmly. It was not only the front desk staff but the entire team. Keep up the great work.
from Boston, Massachusetts
Submitted on 25-09-2016
Courteous staff, spotless room and lobby. Very efficient digital check in process. Shuttle was very quick with no waiting at Federal Circle. Driver was courteous and pleasant and assisted with luggage. Would definitely stay again.
Submitted on 25-09-2016
This was my second stay at this hotel. The only good thing is its proximity to Kennedy airport. Otherwise the rooms are dirty n stinky. It's close to a big parking lot and possible some waste dumping/ processing also happens nearby.... Which is a reason for the stink. It has a bar n restaurant which kind of caters fine.
from Atlanta, Georgia
Submitted on 26-09-2016
Horrible location-hotel had an extremely bad odor- friendly front desk staff. Worst Hilton hotel I've ever stayed in, due to location, smell & because it's in dire need of renovations. Would never stay here again.
from Marlboro
Submitted on 27-09-2016
We stayed because we had an early flight from Jfk. Hotel is convenient to the airport. A little pricey for the room quality, bathroom is small. Would probably stay again if using that airport. We also used the parking package.
from Vineland, New Jersey
Submitted on 30-09-2016
No bells and whistles, needs improvements considering the high rates. $$$ Good location, good service, good transportation, good food, small bar (but gets the job done). Our room door needed to be fixed along with the bed and bathroom (needs TLC).
from Westlake Village, California
Submitted on 30-09-2016
While there aren't a lot of amenities, the hotel has all the basics. Very convenient to the airport. Great for layovers. Good 24 hr. shuttle service. The staff is always helpful. Also easy to get to the city (Penn Station) from the hotel.
from Kihei, Hawaii, United States
Submitted on 30-09-2016
Ate a great steak dinner at the small restaurant at the hotel. The steak was cooked to order, it was season good and every bite was tasty. Dewan, the bartender, gave great service and was friendly. Thanks Bill M.
from Boston, United States
Submitted on 02-10-2016
I had a very pleasant experience at the JFK Hilton Garden Inn while on a business trip. The staff were very friendly and helpful, the room was clean and comfortable and the transportation to and from the airport was convenient and reliable. Excellent value and I will definitely staff there again next time I am in the area!
from Berkeley Springs, United States
Submitted on 03-10-2016
Title says it all! I'm from the South where Southern Hospitality has real meaning. I was stunned to have it outdone by the staff at the Hilton Garden Inn at JFK. Every single staff person I saw had a warm greeting, a smile, and a desire to assist in any way they could.
Submitted on 04-10-2016
The hotel is designed for people who need a place to stay because of flight issues. Don't stay there if you have a choice to go elsewhere. Elevators didn't work. Staff didn't care or know about events and were generally unhelpful.
from Malaysia
Submitted on 06-10-2016
Spent one night stay in this hotel due to catching very early flight on next day. Check in went smoothly and I was given a goodies bag with a bottle or water and chocolate. Such a warm free goodies. The room is in decent size but clean. The bed is comfortable. Wifi speed is fast. The only drawback was the aircond blower making a lot of noise no matter how you adjust the fan or temperature speed. The shuttle service is on time. It took 15min waiting time after I called the hotel to pick me up a... Read more
from Walnut Creek, California
Submitted on 08-10-2016
This is the room you get if you are a Loyal Hilton Points Member. Bad room, located next to a vending machine and ice maker, view of back of a building. We have an early flight out of JFK - the location of the hotel is perfect - the assignment of Room 319 to a Hilton Points Member is UNACCEPTABLE.
from Plantation, Florida
Submitted on 12-10-2016
The room is clean and the sheets is very comfortable! It will be perfect if the price of breakfast can be reduced for HHONORS member. But the waitress was really good? I really appreciate the girl during we stay hotel.
from Arizonaa
Submitted on 12-10-2016
Only overnight stay but staff were very helpful in advising us for the little time we had to see New York. Had an evening meal which was extremely good with very friendly service. Very convenient for JFK airport.
Submitted on 15-10-2016
Meh, Over priced, but that's due to the proximity to jfk. Bed was way too soft for my and my GFs taste. We like it hard. If the room were a woman, I'd say she appeared well travelled. And I don't mean she travelled a lot. Hotel could use a fresh up. Verdict: ok for a quick stop over but that's it.
from Louisville, Kentucky
Submitted on 15-10-2016
Location of the hotel is close to the airport. I especially like the fitness facility. (Ellipticals, treadmills, and dumbbells, exercise balls, benches, and mirrors.) Periodically, the manager will offer evening hors d'oeuvres to all hotel guests!
from Long Island City
Submitted on 14-10-2016
I travel regularly to NY for meetings and I am a Hilton Honors member therefore I chose the brand 9 out of 10 times. Room looked dated, the iron was broken, you can hear each car that goes by from the 4th floor and not even the toiletries were replenished properly.
from Los Angeles, California
Submitted on 16-10-2016
There isn't much choice in the Queens area of NY with hotels. I have found that the Hilton Garden Inn is the most comfortable for us, as every room has microwave, small fridge, etc. Also there is a restaurant on the site- make sure to book breakfast package- food is quite good. Lunch and dinner is a bit over prices (as any hotel restaurant) but convenient and satisfying. I don't used their airport shuttle, as we always rent a car for our needs. There is plenty of street parking, so we have ne... Read more
Submitted on 17-10-2016
I checked in at the hotel 09/25/2016 and checked out on the 10/03/2016 I have stayed at the hotel before and had no issue with the hotel, but last stay at this hotel give me really bad feeling about this place. Front desk customer service has gone done a lot, I was treated like a 2nd class citizen. Front desk staff is rude and not very friendly. I will try my best. NOT to stay at this place in future.
from Coronado, Costa Rica
Submitted on 17-10-2016
First of all, all of the staff were wonderful. We were tired from an 8 hour flight from Warsaw. The shuttle driver at 10pm was so friendly as was the driver the next morning. The front desk personnel were also great. The room was clean but so small it was difficult to find space for our small suitcases. The room was expensive but I guess average for JFK location. For late arrivals, the bar is open late & you can get some food. We left too early to sample breakfast.
from Johnston, Rhode Island
Submitted on 18-10-2016
Pick up at JFK was extremely late we waited about 45min.for the shuttle it was 1am in the morning and very cold. We had to call twice.The hotel was very nice and the staff was extremely helpful I am not sure if I would use them again..
Submitted on 18-10-2016
Amazingly friendly and helpful people when I called after landing directing me from the airport to their free shuttle with a nice driver. Then they were pleasant in greeting me when I arrived at the hotel, even though it was late.
from Brooklyn
Submitted on 19-10-2016
I needed a place to stay quickly and was able to get a room and the convenience of early check in when every other hotel in the vicinity wasn't able to accommodate me. The check in was fast and the room was clean. The breakfast was nice
from New York City, New York
Submitted on 24-10-2016
We had a very short overnight stay before my mom and I headed out of town for the weekend. The staff was great and the only complaint was it took the water a long time to warm up so I took a cool shower.
from St. George, Utah
Submitted on 24-10-2016
This is a very convenient location with a free hotel shuttle to get you quickly to the hotel. If you don't want to spend $15+ for breakfast you can walk a few blocks to a couple of convenience/gasoline stores and get some overpriced snacks. Hey - it's NYC so don't expect any airport bargains. The room was very nice with excellent linens and towels. BUT, be sure you don't get a lower level room on the back side of the hotel facing the parking lot and the neighboring Sheraton. The floodlights wi... Read more
Submitted on 25-10-2016
I stay at Hilton branded properties almost exclusively. This has to be one of their worst. Rooms are ridiculously small, sheets are two small for the mattress so keep slipping off, the linens feel like they've been washed in Ajax (very rough on the skin), restaurant menu is limited yet very expensive ($18 for a bad hamburger), breakfast buffet choices are a joke and the furniture is dated and worn. The staff are codial and the shuttle drivrr was nice, but those don't make up for all the negativ... Read more
from Hong Kong
Submitted on 25-10-2016
The hotel itself is dated and bland, and its location by a tip on an airport service road is nothing to write home about. Service wasn't as quick as it might've been, but staff were very welcoming and friendly, just what you need after a 16-hour flight. Wouldn't reccomend it for more than a night's stay, but as an airport hotel it does the job just fine. One complaint - not specifically for this hotel - is that the access point to the hotel shuttle buses off the airtrain is confusing and poorly... Read more
from Cleveland, Ohio
Submitted on 26-10-2016
The winning staff made our stay great. From the minute we were picked up at the airport, the staff people were great...shuttle drivers, door person, desk people, restaurant staff, cleaners...they were all friendly, polite, and helpful. Each time we were going into the city, the desk staff would plan our route on public transportation for us...including the walk after we got off the train. The shuttle ran every half hour most of the time, or you could call. It would take us back to the airport w... Read more
from Tampa, United States
Submitted on 27-10-2016
Cleanliness of the hotel room and lobby was excellent. The staff was EXTREMELY pleasant and caring. The only thing that was not a 10 for us is that you have to pay for parking on the hotel grounds. I feel that since we are staying at the hotel and already paying a rate to do so, parking should be allowed for guest only.
from Atlanta, Georgia
Submitted on 01-11-2016
I had just got off a long flight from Dubai, and was very tired. The staff was very pleasant. Although there were some of the guest there that attempted to make my stay very uncomfortable, the night desk person (Ms. Sabrina) make this experience the best stay ever. She not only accommodated us with another room but she went out of way to make sure that we were comfortable. I have never seen a staff member go out of her way like this. I am so impress. Let me tell you, she is a very valuable asset... Read more
from Cary, North Carolina
Submitted on 01-11-2016
Stayed a few days while on business. Close to JFK. Opted to pay for parking - I recommend doing that as it is certainly safer. The only other option is to try and park on a busy side street. Friendly staff. Clean room. On site restaurant was good. Otherwise limited dining options without driving in traffic which was probably the biggest downside of this hotel.
from Omaha, Nebraska
Submitted on 01-11-2016
Very dated facility in an area with no options unless you're going to the airport. The lobby was clean but cluttered/crowded. The room was very clean and comforting after a 20 hour day/flight. Hot water, cool clean sheets and in room coffee. Booked when we thought we were going to have some time to spend, ended up having a flight change which made this a 7 hour stay, not even breakfast as we left at 4 AM to book in; makes the stay very expensive even at Honors prices. Shuttle drivers were court... Read more
from Georgetown, Guyana
Submitted on 01-11-2016
Great hotel experience. Excellent service and friendly staff. Conveniently located near JFK airport. Perfect choice when you have to lay over for a connecting flight. Would definitely stay here again.
from Pittsburgh, Pennsylvania
Submitted on 03-11-2016
We drove 7 hours from our home to take our son to JFK to catch a midnight flight. We stayed two nights because I saw that the hotel wasn't far from a public beach (condition of which was a wonderful surprise btw) and I love the ocean & beach. The bad first:: there is... a smell. It's outside thankfully. If you look on the map you'll see the hotel is very close to both a municipal sanitation facility and a 'water pollution control plant'. Also the room was smaller than I was expecting, but ... Read more
from Hallandale Beach, Florida
Submitted on 04-11-2016
I stayed there at the beginning of October for one on my way to Fort Lauderdale from London, England. The room was very clean, linen excellent, one drawback no shower gel in bathroom. This was for both stays, Had room service meal on this night, excellent. Breakfast, although had a voucher for the buffet, went for Eggs Benedict one of the best I had, highly recommended,t On my way back to London at the end of October stayed their again, not disappointed, ate in the restaurant that night, Lob... Read more
from Los Angeles, California
Submitted on 10-11-2016
Very nice hotel. Clean room, very friendly & helpful staff. Entire experience with hotel was better than I expected. Location is close to the airport. Nothing around the hotel. But hotel has a restaurant in it. Shuttle is 24 hrs
from Montreal, Canada
Submitted on 13-11-2016
The hotel is dated and there are many other property around the airport that are Hilton Brands. Staff is still as usual quite impolite. Food is the normal Bfast and the room as still clean. However, it needs an update for sure.
from Gold Coast, Australia
Submitted on 13-11-2016
I travel almost constantly for work and this would have to be up there with the worst hotel experience I've ever had. Upon arrival at 11:30pm and after 20 hours of flying, the person on the front desk informed me that 'oh your credit card declined, so I was told to cancel your booking. Lucky for you I hadn't got around to it yet'. Um... ok, even if my card did decline, the hotel has at least three means of communicating with me on file, not to mention my HH membership, to arrange alternative pay... Read more
from Lambertville, New Jersey
Submitted on 13-11-2016
We stay here every time we fly from JFK. We are always satisfied and the staff is very friendly and helpful which make the experience and portion of our travel always great! We ate at the restaurant which is always pleasant and used the shuttle which is comfortable and prompt.
from Charlotte, North Carolina
Submitted on 14-11-2016
The staff was absolutely amazing. It was like a home away from home.They were helpful, knowledgeable and always willing assist. I would definitely recommend this location to all. I cant wait to visit again.
Submitted on 15-11-2016
I was welcomed with a warm smile, a couple bottles of water after a tiring trip, super-fast check-in (after the opportunity to check-in online the day before) and got a clean room, steamy shower, and a comfortable bed. Everything I needed for my overnight stay.
from Nairobi, Kenya
Submitted on 16-11-2016
Excellent! Excellent! Have stayed in many hotels over the past few years but by far Hilton Garden Inn (JFKairport) Hotel is the best. I enjoyed a comfortable night stay, breakfast was wonderful with much choice and the staff were very friendly and welcoming. I am definitely looking to come back to stay on next visit. Highly recommend a perfectly located hotel within NYC, JFK Airport Area!
Submitted on 17-11-2016
In all my life I have never been around very pleasant people in New York. So I could not believe the level of cheeriness I encountered at this hotel. I'll start with the first night. We got to the hotel late after a long day of planning my late grandmother's funeral. I was thrilled that the restaurant inside the hotel was opened until 11pm. I was greeted the moment I stepped in and was offered a seat to mull over my choices. The prices were a little high for my liking so it took me some time to... Read more
from Perth
Submitted on 18-11-2016
My wife and I had a pleasant overnight stopover at this small, but adequate and reasonably appointed Hotel. A complimentary shuttle was provided. Good gym. Nice small restaurant. Rooms small but adequate. Staff were most friendly and accomodating. We would stay there again.
from Canton, United States
Submitted on 21-11-2016
Flying into LGA is not fun, and having my flight cancelled really ruined my night. I found a room available here and I do not regret the experience. The staff, from check in to breakfast the next morning, made my horrible night go so much better. Unbelievable professionalism. Thank you!!
from Greeley, Colorado
Submitted on 27-11-2016
The hotel was clean. All the staff we came into contact with was very helpful and friendly. Our room was comfortable and the bed slept very well. Clean :-) The shuttle service was quick, easy and reliable coming and going to JFK
from Jacksonville, North Carolina
Submitted on 28-11-2016
I did not enjoy the room or hotel. It was run down and look like a handyman made the repairs and not a professional carpenter. I would not stay there again and I am a Hilton Honnors member. I was highly disappointed with the appearance of the hotel and its decor.
from Poughkeepsie, New York
Submitted on 28-11-2016
The JFK area Hilton Garden Inn was convenient to the airport and to neighborhoods in Queens. It is NOT, however, one of the nicer ones that we have stayed in.We had requested 2 rooms near each other, and that is what we were given. The decor seemed tired, and the room was somewhat shabby.The duvet is a good idea, but it is too heavy to be comfortable. The ventilation system could use updating, as it veered between being too cold or too stuffy. The toilet kept gurgling until the handle was moved ... Read more