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Country Inn & Suites: Big Flats (Elmira)

Elmira, NY, US (ELM)

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Based on 365 reviews
See attractions like Corning Museum of Glass and Watkins Glen Racetrack. You`ll be able to visit Mark Twain State Park, Seneca Lake and Finger Lakes W
Room & Rates
1 Queen Guest Room - Country Inn & Suites: Big Flats (Elmira) - 1

1 Queen Guest Room

This room comes equipped with one queen bed and all standard amenities.
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1 Queen Guest Room w/ Roll in Shower - Country Inn & Suites: Big Flats (Elmira) - 2

1 Queen Guest Room w/ Roll in Shower

This room comes equipped with one queen bed and all standard amenities.
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2 Queen Guest Room Accessible - Country Inn & Suites: Big Flats (Elmira) - 3

2 Queen Guest Room Accessible

This room comes equipped with one queen bed and all standard amenities.
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2 Queen Guest Room  - Country Inn & Suites: Big Flats (Elmira) - 4

2 Queen Guest Room

This room comes equipped with one queen bed and all standard amenities.
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Country Inn & Suites: Big Flats (Elmira)
105 E Mall Rd, Elmira, NY US 14845

Make yourself at home in one of the 70 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include coffee/tea makers and irons/ironing boards, and you can also request cribs/infant beds.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center.

Business, Other Amenities 
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Horseheads? This hotel has facilities measuring 192 square feet (17 square meters), including a meeting room. Free self parking is available onsite.

Grab a bite from a snack bar/deli serving guests of Country Inn & Suites By Carlson Big Flats (Elmira).

Based on 365 reviews
from Fredonia, New York
Submitted on 02-06-2016
Just a few days away at a lovely Inn. Clean, quiet and very friendly atmosphere with plenty to do around the area. Had a wonderful stay with a great breakfast to start the day. Will be back, thank you!
from Monroe, New Jersey, United States
Submitted on 03-06-2016
I had a one night stay at this hotel on my way through NY. The rooms were clean, beds wedge comfy, bathrooms nice, and a good breakfast spread. Only two things I'd change or upgrade is possibly putting in automatic sliding doors at the entrance. I had a rolling suitcase and it was a pain getting it in, having to open two sets of doors. Secondly there needs to be a sign directing you into the parking lot. You can see the hotel from the highway, but once you get close the trees block your view and... Read more
from Wayne, Pennsylvania
Submitted on 04-06-2016
Neat, clean, good breakfast and very efficient, helpful and polite staff. I confess my expectationa were not high of this place when I booked it for an overnight stay. I left quite impressed. I would definitely recommend stopping here to rest if you are passing Corning on your way to Canada, or even visiting Corning.
from USA
Submitted on 04-06-2016
This hotel was great overall. Everyone who worked there was friendly and helpful. The service was quick and efficient. There was ample parking. The hotel looked nice on the inside and out. There was a lovely front covered patio at the entrance and it had rocking chairs with pillows. The room was clean and up to date with a working flat screen TV. The only issue was we had to ask for more toilet paper because the cleaning service didn't give us another roll when the room was cleaned. So I... Read more
from Utica, New York
Submitted on 06-06-2016
Never a problem - this is a return visit for us. The rooms are really clean, the staff is friendly and attentive, the breakfast was great, and the value is spot-on. What more could you ask for! We always stay at Country Inns and Suites where ever we go and they are always awesome! There's no better place to stay.
from Marcy, New York
Submitted on 07-06-2016
2nd time staying there. Liked it so much the first time we booked another stay. Rooms both times were very clean and comfortable and spacious. Mattresses were VERY comfortable. Usually not the case when we stay elsewhere. The cookies and coffee on the lobby are a nice treat too when you can get them (the cookies go fast!).
from Pittsburgh
Submitted on 08-06-2016
My actual rating would be 3½, a slight decrease since my last stay. I was there over the Memorial Day weekend. On the positive side, the staff was very friendly and helpful. The room was relatively clean except for one glaring omission. One of the garbage cans containing a couple of apple cores was not emptied. Not want you want to see in your room. On a negative side, the freezer portion of the refrigerator was full of ice preventing the refrigerator from properly cooling. A replacement... Read more
from wexford, United States
Submitted on 09-06-2016
Bedding and breakfast are very nice. Location is right next to big shopping mall. There are many dinner places around within 5 min driving. Especially I liked the warn breakfast. The indoor pool depth was only 3 feet deep and quite small such as size of 1 bed room?
from Marlboro, New Jersey
Submitted on 27-06-2016
All good. Great value and location relative to downtown Corning. Staff is great and really friendly. The place is convenient on off interstate 86. Most rooms have new AC with digital thermostats. Beds are comfy.
Submitted on 27-06-2016
We had a great long weekend at Country Inn & Suites. Had a nice room and the staff was very friendly and helpful. The hotel was clean and well kept. To top off our stay, 2 fireworks displays. When making your reservation be sure To be specific about your wants/needs, microwave and refrigerator and your stay will great.
from Palmyra, United States
Submitted on 28-06-2016
No refrigerator in room as in past stays. Breakfast not as good as other local hotels. Location is great near highways leading to other lakes. Nice variety of restaurants conveniently located close as well as shopping malls.
Submitted on 29-06-2016
Clean rooms and comfortable bedding. Good breakfast. Nice view of the pond and distant airport. Service requests honored. Staff at front desk helpful and informative. Excellent parking facility. Quiet isolated location at one end of the local mall. However, the highway noise is audible especially with trucks accelerating up the incline. May be less in rooms not facing the pond. Wi-fi not very useful for regular use.
from Jamestown, United States
Submitted on 29-06-2016
wonderful staff, quiet and clean room, free cookies! I would definitely recommend this hotel and have already booked my next stay here. There are several other hotels in the area but I chose this one because it is close to attractions, but out of the way enough to feel like you are not in the middle of it all. The included breakfast had enough variety that everyone was able to find something to eat, but not so much that you were overwhelmed.
from Philadelphia, Pennsylvania
Submitted on 05-07-2016
I wasn't really expecting much from the hotel as we were just staying on our way back from Niagara Falls. I was pleasantly surprised with the cleanliness of the hotel, the awesome breakfast and our check-in experience with Lindsay. The only trouble I saw was that internet speed was lacking due to hotel being full+full.
from West Pittston, Pennsylvania
Submitted on 08-07-2016
Pool was cold. Fitness room was terrible. Room was very good. Staff very nice. Breakfast what you would expect. Would stay again here. Close to every store u could image. Close to Watkins Glen and Ithaca.
Submitted on 11-07-2016
Staff were very accommodating. Room was very nice and spacious. Breakfast was good if not typical. We had no problems. However there were a few cons. Upon arriving, we found standing water in the tub, there was part of a "happy birthday" banner on the wall, and the bed was uncomfortable. We did not sleep well during our stay. Otherwise the room was great.
from Albany, United States
Submitted on 11-07-2016
If you need a place to stay this is it ... it was very pleasant and worth every penny ... if I had to do it all over again I would do it again ... beds were very comfortable ... bathrooms were clean ... enjoyed my stay
from Richmond Hill, Canada
Submitted on 12-07-2016
We arrived July 10 as a midway point to Lancaster PA. From the moment we stepped in with Alicia smiling face to our evening experience with Tina, we felt like we were home. The front porch is where we decided to have our picnic dinner. Tina went out of her way to tell us about the many local gorges and trails. Because of all of this we are stopping back in on our way home. Thanks ladies, your care and passion for customer service is rare and appreciated. G & N Laughlin
from Westfield, New Jersey
Submitted on 15-07-2016
We met friends to vacation in the area. The hotel was perfect: convenient, comfortable beds, nice shower, WiFi, breakfast, near shops & restaurants. We enjoyed sitting in the lobby to chat. The pool is good.
from Pleasantville, United States
Submitted on 18-07-2016
Staying at Country Inn & Suites in Horseheads, NY was a great experience. The hotel staff was extremely helpful, friendly, and they do a great job. The complimentary breakfast was very good, the convenience of laundry facilities, and the business center with computer, internet, and printer. The rooms were very clean. (There is an indoor pool, but I did not use it.) The price is reasonable. It is a peaceful area, but with some large malls nearby. It was a very pleasant stay that went very smoothl... Read more
from Pittsburgh, United States
Submitted on 21-07-2016
The staff was extremely friendly, Everyone went out of their way to assure I was happy and had what I wanted. I had noisy neighbors opposite the wall the bed was on, but I can't really blame the hotel for that.
Submitted on 25-07-2016
I am a big fan of the Country Inn & Suites Hotel Chain. I will have to say though, this location was only about 3 stars in my opinion, and I'm being generous. The good: The staff was super friendly and very nice. No issues there. Cookies (as expected) were waiting, along with baskets of fruit plus vats of fresh coffee!! Some of my favorite things about Country Inn & Suites!! The breakfast in the morning was pretty standard, but the breakfast space was quite cramped (I have seen much room... Read more
from Port Rowan, Ontario, Canada
Submitted on 29-07-2016
Nice place to stay, the rooms were clean and the staff were very helpful . Breakfast was good but the breakfast room was very small, we had to eat ours in the lobby area. WiFi was a little slow at times, but otherwise it was a very enjoyable stay.
from Fredonia, New York
Submitted on 29-07-2016
I have been going to this hotel with my friend for 6 years, meeting 5-6 times per year. It has been slowly declining, but after this visit it is time for a different hotel. The shower bar is barely holding on, nothing hanging on the walls except pieces of tape, the cable doesn't have enough signal so it is useless. The rooms are all poorly arranged. The mirror is by the tv, not the table where you'd actually use it. The desk chair doesn't fit under the desk and is stained and disgusting. The arm... Read more
from Ontario
Submitted on 30-07-2016
Loved everything about this hotel! Front desk staff are wonderful and go out of their way to make your stay enjoyable. Always coffee and freshly baked cookies in the lobby and fruit! We will definitely stay at a Country Inn Suites again and possibly come back here. Watkins Glen State Park is a must!!
from Toronto
Submitted on 30-07-2016
It's 2016 and you'd think the wifi in a hotel would be fast and easy to use. Not here. It effectively doesn't work in the rooms and good luck if you are at the hotel on weekends. Internet. Very poor. Breakfast. Ok. Carb heavy. Coffee and cookies available day and night Rooms. Ok. Bathrooms need a Reno and the fans in them sound like a ww2 aircraft. Coffee maker and fridge and microwave in the room. Pillows. Small. May want to bring your own! Overall ok. Nothing great, but i... Read more
from Corning, United States
Submitted on 01-08-2016
We stay at Country Inn & Suites one night. It was good. The staff were friendly when we checked in. The room was clean and everything was ready for us. We like the complimentary breakfast. Overall, we enjoy our stay.
from Lewistown, Pennsylvania
Submitted on 02-08-2016
Staff...fantastic! Breakfast...Great! Room....clean, but had some problems. Could not use ceiling fan, chain broke and stayed broke for all the days we where there. Bathroom..CLEAN and nice, but counter support was broken and sagged and was repaired VERY poorly that break was not straight and counter still sagged. Internet...HORRIBLE! Would only get it for a few minutes then would be supper slow. Never had any internet longer then 5 lie!
from Elizabeth, United States
Submitted on 05-08-2016
This was a great hotel stay for us. The staff is very friendly, the breakfast was nice, and the facilities/room were very clean. There are also cookies available all the time - very nice touch! The air conditioning worked great, which we appreciated as we like it to be quite cool when we sleep. Overall, this was a great stay!
from PA
Submitted on 06-08-2016
Because it was the big Nascar weekend, I had to spend the last night of my week stay here instead of the Hilton Garden Inn. I had checked on Trip Advisor and thought it should be nice. The reviews were really positive overall. It was surprising to me that this hotel cost over a $100.00 a night more than Hilton Garden, but I had wrongly assumed I would be staying in a suite and maybe that's why it was more. When I checked in, I realized that it was just a normal room I was getting, and not ev... Read more
Submitted on 06-08-2016
The rooms were clean, but no microwave or fridge. The common areas have not seen a carpet cleaner in a long time. TV and internet were very spotty. The one ice maker for 90+ rooms was broken for my entire four day stay. Don't even bother going to breakfast. Looked terrible. I recommend the McD's or Country Kitchen are right down the road. On the other hand, the staff was great, price is not too bad. They mentioned the new GM is working to improve the place, so there is hope. I would pick thi... Read more
from Rockaway, NY
Submitted on 14-08-2016
I really had issues from first call here, trying to book for a wedding. But finally had all booking over phone was told they could not email back confirmation of booking. I booked a one bedroom suite what I got when I got there was a regular room and a attitude. Yes anyone would be upset that room try booked wasn't room that was given and the answer was you can go stay else where we will cxl your reservation. That is not the response I wanted. I booked here for a reason. To be with other wedding... Read more
from Reading, Pennsylvania
Submitted on 15-08-2016
I guess some of the very negative reviews were from people with extremely high standards, because my girlfriend and I had an enjoyable stay last weekend. Was is the most luxurious hotel I ever stayed at... no, but then again I felt the room rate I paid was not out of line; was there a fridge and microwave in the room... no, but my room was not advertised as having them. I guess we were there on a "good" day, because I had Wi-Fi, TV, ample toiletries, a comfortable bed, a more than adequate bre... Read more
from Littlestown, United States
Submitted on 15-08-2016
We stayed here for one night on our way to Niagara. The rooms was very clean and the staff was great. The breakfast was above average and very fresh. The only issue I could say was the bed was a bit too hard but from someone else that could be exactly what they want so it is hard to judge them on that. Overall, this was a great stop!
Submitted on 16-08-2016
We were in horseheads for a concert my kids wanted to attend. Their were several hotels in the same area. Choose this one for the homey country decor and it worked! Had cozy public areas. Lobby, front entrance with rocking chairs. The breakfast was really good when we could successfully get near it. Common complaint of all free breakfasts. They also had coffee and cookies in the lobby which we enjoyed til the crowds died down around the eggs and waffles. The beds and pillows were great in my roo... Read more
from Big Flatts, United States
Submitted on 16-08-2016
Need to reorient and train staff better. We have previously communicated our concerns to management. Employees who were supposed to staff the desk were frequently all outside in front of the hotel smoking and ignoring customers.
from Northbrook, Illinois
Submitted on 21-08-2016
Nice place about 30 minutes from Ithaca and Cornell. Ithaca short on hotel rooms so this is convenient for drop off.Staff good and helpful. Two Queen beds nice. Clean not spacious . Breakfast room crowded and ran out of coffee. Clean good for the price.
from Massapequa Park, New York
Submitted on 23-08-2016
Stayed one nite in Jan 2016 and again in August. Close to chain stores, convenient to colleges and right off Route 17.Breakfast room was crowded, but breakfast was ok. Typical eggs, pastries and juice. Coffee was actually decent.. fresh cookies are a nice touch.
from Pleasantville, New York
Submitted on 01-09-2016
This is a safe, clean facility. Room was spacious, especially the bathroom with plenty of counter space. The breakfast was fairly standard but well stocked. May sound minor but having those little things like creamer for coffee and tea makes a difference. They even had Nutella much to my son's delight and fresh waffles. The inside pool was a great treat for getting out that late night energy after traveling although I would not recommend swimming without goggles. The chlorine was so strong it ga... Read more
from Toronto, Ontario, Canada
Submitted on 02-09-2016
There??s free coffee, juice and tea 24/7. There??s freshly-baked (still-warm) cookies in the lobby. Oh so good. Our room was near the pool but it still was a quiet area. However, the first time you open the room you will smell the moldy carpet. The washroom could be cleaner. This was our stopover from Toronto on the way to NYC. I could stay here again.
from new york, United States
Submitted on 04-09-2016
hotel rooms smell like hell. AC is really old and very noisy. So you are left with no good choice: turning off the AC, the smell is almost intolerable; turning on AC makes it very hard to sleep. Almost everything in the room looks old and cheap. I honestly don't think the items are that much better than the ones you will find in cheap motels. I can only think about 2 positives: 1. internet works well; 2. free breakfast is not too bad.
from Westfield, New Jersey
Submitted on 13-09-2016
The staff is very helpful. The hotel is clean with comfortable beds, good linens, and a nice shower. The pool is clean and refreshing. The breakfast was good for its type. Fresh, warn cookies are available. The lobby seating is good for a chat. The hotel is a bit warn. The price is great. The also offer a discount at the restaurant across the road'
from Springville, NY, United States
Submitted on 12-09-2016
Very clean and well maintained hotel. Staff is very friendly and helpful. Short and scenic drive to Watkins Glen and WGI Racetrack. Location is close to many restrants and shopping mall. Enjoyed our stay.
from Burlington, Wisconsin
Submitted on 17-09-2016
We are in the middle of our stay here and our group has four rooms. I believe the furniture and carpets need an upgrade. However, our stay has been wonderful especially for the price. This hotel makes it easy to overlook older furniture with its awesome customer service, always ready coffee, cookies, cocoa and a good breakfast. I can be hard to please but the staff here are awesome. Since checking in we got a free upgrade, a hotel clerk to make my husband temporary customer of the day, and have ... Read more
from Jekyll Island, Georgia
Submitted on 20-09-2016
We were recently in the Horseheads area for a mini vacation. After a full day of hiking, wine tasting, etc. we rested our weary heads on very comfortable beds in a nicely appointed room. Room and bath both clean. Cozy sitting area, with fireplace, in lobby. Staff friendly. Following dinner we enjoyed a lovely warm evening on the front porch playing cards. Very affordable.
from Nh
Submitted on 21-09-2016
The location was directly behind the Arnot Mall in Elmira NY. Just off an exit from the interstate with places to eat and shop. Breakfast was buffet and self service with several choices. Checkin was quick and efficient with friendly staff.
from Hot Springs, Arkansas
Submitted on 23-09-2016
At check in, the room seemed average/ok. At bed time, that changed. Upon opening the beds, found hair & very wrinkled sheets (were they changed between occupants? ) Hair on bathroom floor. Shower head spraying a STREAM of water UP the wall. Toilet seat loose. No safety Grab Rail in Tub/Shower. LOOK CLOSELY BEFORE YOU ACCEPT THE ROOM.
from Upstate Ny
Submitted on 23-09-2016
Great place, people, cookies, room, pool, breakfast--all at a great price! Check in associate was very friendly and extremely helpful...asking if we had a location preference, working to find a room by the pool...SO NICE! Room was on the back of the building...SO clomping overhead, no rude noisy people in the halls, everyone friendly and welcoming. LOVED IT!
from Glenshaw, Pa., United States
Submitted on 23-09-2016
Room very noisy ; window not closed completely and I was unable to further close it. Clean, food excellent, beds spacious. We did not use athletic facilities. Many resturants locally to enjoy. Short trip to Watkins Glen. Did not further evaluate the local wine country. Roads very good shape. Would return and stay there but stay in front part of building.
from Silver Creek, New York
Submitted on 26-09-2016
My 5 friends and I came to the Finger Lakes to celebrate our turning 70 (on this side of the grass). I chose the Country Inn & Suites based on my prior experience in Ohio. I was not disappointed. The facilities are clean and nicely done and the staff is wonderful. The complimentary breakfast is tasty and plentiful and the staff is very accommodating and friendly. The front porch with the lovely rockers is a great way to begin and end the day. I would definitely recommend this motel to any... Read more
from Howell, United States
Submitted on 27-09-2016
Excellent location, close to the highway, shopping malls and restaurants. Friendly atmosphere and the baked cookies were out of this world. Breakfast was better than most hotels. Rooms are clean and relaxing.
from Brisbane, Australia
Submitted on 28-09-2016
This is the second year in a row my mom and I have stayed here while visiting Corning Glass. We love how cozy and comfortable it is. The pool is very nice. The complimentary breakfast has great choices. And in the evening there's the smell of freshly baked cookies wafting downstairs. What a great and thoughtful treat!
from Mill Hall, PA, United States
Submitted on 30-09-2016
This hotel was wonderful! Rooms were nice and clean, breakfast was delicious, and the staff was super friendly! When we checked in and the lady at the front desk found out we were on our honeymoon they had some extra king suites open o she upgraded us for no extra charge! sweet! My Husband and I will be back. :)
from Lebanon, New Hampshire
Submitted on 03-10-2016
My friend and I stayes here on a road trip. The hotel wasn't far from watkins glen state park where we visited and it was the best deal. Breakfast was adefeated. The front desk gal, I can't remember her name l, but she was great. The rooms were clean and the beds comfortable!
from Pittsburgh, Pennsylvania
Submitted on 04-10-2016
The front desk attendant was very helpful and friendly even though she was very busy! The fresh cookies were delicious. The complimentary breakfast was hot and plentiful, good variety. The 24 hr coffee and tea was a nice feature.
from Wyomissing, United States
Submitted on 04-10-2016
This is a great place to stay. Very clean, as soon as we walked in all we could smell were fresh baked cookies. The pool looked awesome however we did not have time to take advantage of it. People that worked there were super nice and accommodating and the place was very clean. Perfect place to stay if you are in town for the Wineglass Marathon Weekend in Corning! :) The front covered porch was really nice to chill on before turning in for the night too!
from Pittsburgh, Pennsylvania
Submitted on 07-10-2016
Good for one night stay. No fridge or microwave. Beds are good. Room was clean. Staff was nice. Average breakfast. Hotel is dated. Next to mall. Restaurants near. Didn't use the pool. Looked nice. About 20 minute drive to Watkins glen.
from Smithsbu
Submitted on 09-10-2016
Friendly staff, clean rooms, great breakfast. We were recognized as guest of the day and received a goodie bag- nice touch. Very nice outside sitting area to enjoy the crisp fall air. Convenient location.
from Bellerose, United States
Submitted on 12-10-2016
The room felt like a collage dorm room. The bed had missing headboards. The dresser was for a small child. The fridge was on the floor with a microwave on top of it. The pool had floating hair in it. Room service did a great job cleaning my room every day. The location is in a great place. It is not how it use to be. At least have the cookies out.
from New York City, New York
Submitted on 17-10-2016
Everything was great at this hotel. the pool, the breakfast was outstanding and the hospitality of each hotel staff member. I definitely recommend this hotel to anyone on the way going to Watkins Glen or driving to Canada. thank you for the lovely time. there is coffee 24/7 which was great as well.
from Middlesex, New Jersey
Submitted on 19-10-2016
We stayed here two nights and it was great! The staff was pleasant and helpful. We were greeted with fresh baked cookies and mints. The rooms well appointed and the king size bed area is set off from sitting area by curtained French doors for privacy. (You might have to request that) The indoor heated swimming pool is open until midnight which was such a delight, and the front porch had several rocking chairs and also a table to sit around and relax. The were many restaurants to chose from w... Read more
Submitted on 19-10-2016
T. his is our hotel of choice when in the area. We have never been disappointed. Rooms are clean and comfortable, wifi is fast, bathrooms are large. The breakfast has anything you might want with cereal, fruit, eggs, sausage, French toast and pastries. Check out was fast and accurate.
Submitted on 21-10-2016
Alicia at the front desk was amazing! Helpful, friendly, funny and courteous. Made us feel right at home. She was a welcome friendly face after a long drive. Even beyond check-in she made sure we were taken care of all weekend. Would definitely recommend! The room was also clean and comfortable. Snacks and coffee available 24/7. Everything and everyone was awesome!