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Doubletree Hotel Santa Fe

Santa Fe, NM, US (SAF)

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Based on 616 reviews
The hotel reflects the spirit and culture of New Mexico`s capital city at a mid-town suburban location near shopping and dining.
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Doubletree Hotel Santa Fe
4048 Cerrillos Road, Santa Fe, NM US 87507

Why Stay Here

Indoor-Outdoor Heated Pool and Spa
Well-Equipped Fitness Center
Adobe-Style Sun Patio
Complimentary Self-Parking
Business Center and Meeting Rooms
On-Site Restaurant and Lounge

Resort Details

The hotel reflects the spirit and culture of New Mexico`s capital city at a mid-town suburban location near shopping and dining. Don`t forget your complimentary homemade chocolate chips cookies on arrival.

Accommodation Details

Sweet Dreams Bedding
Oversized Chair and Ottoman
37 inch LCD Television with Premium Channels
Large Desk with Data Outlet
Wireless High-Speed Internet Access
Wolfgang Puck Coffee Maker
Some Rooms Have Balconies

Restaurants, Lounges & Bars

Patina`s hotel restaurant serves breakfast and dinner with Southwestern Flair. Mezcal Lounge creates great drinks as well as full lunches and dinners.

  • 24-Hour Front Desk
  • ATM Machine
  • Adjoining Rooms
  • Art Gallery Within One Mile
  • Business Center
  • Business Services
  • Coin Operated Laundry
  • Elevator / Lift
  • Fitness Facility
  • Free Area Shuttle
  • Free Parking
  • Handicap Accessible Elevator
  • Handicap Services
  • Ice Machine
  • Indoor Pool
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility (+)
  • Lounge/Bar (+)
  • Luggage Storage
  • Multilingual Staff
  • Multiple Swimming Pools
  • Museums Nearby
  • News Stand
  • Outdoor Pool
  • Restaurant (+)
  • Room Service
  • Safe Deposit at Front Desk
  • Sauna
  • Smoking Rooms Available
  • Snack Bar
  • Sun Deck
  • Vending Machines
  • Wheelchair Access
  • Wheelchair Access Elevator
  • Whirlpool
  • Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 616 reviews
Submitted on 22-05-2016
I always heard that the Doubletree was one of the nicer hotels, so we decided to try this one on a recent trip. Frankly, the Hamptons that we stayed at were WAY better, and gave you free breakfast. Our room was clean and the the shower was decent, and the AC worked. Those are all good things, but I could have gotten that at a less expensive hotel. The famous cookies were quite tasty. The elevator was creaky and slow, and the hallways were dark. We had to ask for shampoo, as our room only had... Read more
from Markham, Canada
Submitted on 23-05-2016
The only reason we moved from the Doubletree to the Hilton in the Historic District was to be able to walk to the sites. Doubletree is a better hotel and certainly a better price. The staff, particularly Tara (manager) were outstanding. A great little bar; the room, a small suite, was terrific -- good bed, pillows, a nice seating area - terrific. I highly recommend this hotel.
from Hillsboro, United States
Submitted on 23-05-2016
We stayed 2 nights at the DoubleTree in Santa Fe for my son's College graduation. Well worth the price. Staff was very helpful and courteous. The rooms were very clean and the beds were so comfortable. The hotel was well within walking distance of the mall, and restaurants. And the complimenary cookies are AWESOME!!! They even gave us some for the road trip back home. I would highly recommend this hotel for future travelers.
from Denver, Colorado
Submitted on 24-05-2016
We visit Santa Fe often and find ourselves always staying at the Double Tree. I am very fond of staying at Hilton properties as I always know what quality I will get and if I am not 100% satisfied they will take care of me. The Double Tree, while not in downtown Santa Fe, is very close to the mall and other great restaurants. Santa Fe is not a huge city and this hotel is a short drive to the downtown area where you would be paying three times as much for a hotel stay. The staff is always very... Read more
from Taos, New Mexico
Submitted on 24-05-2016
All expectations met on this visit in Santa Fe, NM Pleasent quiet rooms, good food at Breakfast and staff willing to serve. Close location to shopping and airport. Indoor/outdoor pool was being painted during my stay so did not get to use. Cookies were warm!
from Weatherford, United States
Submitted on 31-05-2016
I had stayed at the Hilton in Santa Fe at Christmas and it was excellent but they were booked. So I ended up trying the Doubletree chains which I like very much. The hotel was excellent! Lobby and décor very nicely done. I used Honors points and stayed two nights and what a value. Rooms were spacious and very clean. Self parking. The staff was so friendly especially April who worked the guest check-in and Evan the Manager on duty. We were surprised to receive a complimentary drink and hors d'... Read more
from Oxnard, CA, United States
Submitted on 01-06-2016
Service was excellent. Only downside was lounge did not open until 5:00PM. The front desk personnel was very helpful when we asked about anything. Breakfast was buffet or order off of menu, we ate at both and enjoyed both. Would stay here again.
from Taos, New Mexico
Submitted on 01-06-2016
A cozy hotel located right off the main drag in Santa Fe. Despite being so close to a main street through the city, there was peace and quiet. Dinner at the bar and breakfast at the restaurant was exceptional.
from Camas
Submitted on 04-06-2016
Easy to find, Super friendly but not overbearing staff. Onsite Lounge was better then the average Hotel fare, Local flavor so and Beers were available. If I ever plan a trip to Santa Fe I'd happily stay here.
Submitted on 05-06-2016
Enjoyed my stay. Dinner service was a little compromised because the bartender was also the waiter in the restaurant. All tables were dirt from previous guests. Bartender/waiter did well for our group of seven. Food was acceptable.
from Killeen, Tx
Submitted on 11-06-2016
Michael was very accommodating the front desk. He welcomed us with warm cookies and bottles of water. He was very welcoming. He told us about our choices for diner. We had a handicapped room on the fourth floor. The room was small but had a balcony with two chairs and a table.
from Phil Campbell, Alabama, United States
Submitted on 16-06-2016
We dropped in to check on a room for a couple of nights and the gentleman at the desk was very helpful and friendly. He obliged us with a room, water and fresh baked cookies. Our room was clean, comfortable and best of all, we could walk out our sliding glass door to our car. The hotel is away from the downtown hustle and noise and located next to a shopping mall and restaurants. It was very convenient for us. Wifi is free if you are a Hilton Rewards Member, which we are.
from Hobbs, New Mexico, United States
Submitted on 16-06-2016
The DoubleTree was conveniently located. We were close to the plaza and right off of a main street. There were shops and restaurants within walking distance if you want to leave the hotel, but it had a nice lounge and restaurant so after a busy day we didn't have to get out and drive anywhere for dinner. The meal was excellent and the service was outstanding. This is a great place to stay in Santa Fe, whether alone or with family.
from Santa Rosa Beach, Florida
Submitted on 17-06-2016
We stayed two nights and were totally wowed by the staff here. They made this hotel feel like a big hacienda. Front desk always warm, helpful and efficient! Clay with engineering quickly replaced some light bulbs in our room upon arrival. He gave us local tips about the complementary shuttle. We used that to go into downtown. Driver's both ways were friendly and helpful with information. When traveling in a new place, helpful tips are like mental treasure! Having this professional help added a ... Read more
from Ruidoso, NM, United States
Submitted on 17-06-2016
This stay exceeded my expections. The staff went above and beyond to make things right. We got off to a rocky start, but the hotel desk clerk gave us coupons for breakfast for two days. I was impressed that the hotel management gave the staff permission to make that call and do what was necessary to turn a bad impression around. When we check out, a different desk clerk asked how far we were driving. When we said we had a 3 hour drive ahead, she gave us two waters and two cookies!
from Aztec, New Mexico
Submitted on 27-06-2016
There is no breakfast or free happy hour to be thankful for staying at that place. But clean and slept well. The location is great though. It was close I the rodeo grounds. The roundhouse was just a short drive. It is located by the mall and restaurant as well. Walking distance.
from Fishkill
Submitted on 27-06-2016
This Double Tree is under new management and was renovated in 2011. It is spotless and truly shines with new carpets, walls, immaculate and generous rooms, gracious and helpful staff, a fully equipped Fitness Center, an indoor/outdoor pool, and a fine restaurant.
from Farmington, United States
Submitted on 27-06-2016
The Doubletree by Hilton was a beautiful hotel. My room was clean and open, with exposed wooden beams and a wonderful air conditioner. The internet was accessible and easy. Breakfast was filling and not expensive. If you can, choose breakfast included. Great staff and great location, easy to access all of Santa Fe off Cerrillos Rd.
from Sant Fe, United States
Submitted on 27-06-2016
Very pleasan and helpful staff. Clean and private, close to shopping and restaurants off premises. Blocked rooms at a good rate for daughters wedding party. All who stayed used this special were very satisfied.
from Fort Worth, Texas
Submitted on 28-06-2016
Beware the restaurant. Was out of several beers for a whole weekend. Order a Miller lite and bartender brings a Michelob Ultra because it says "Light Beer" on it. Floors in room had soft spots like you were going to fall through. Average hotel.
Submitted on 02-07-2016
The staff was very nice and helpful. The hotel was clean and the beds were comfortable. It is close to downtown and there are several restaurants and stores close by the hotel. We did not eat at the hotel but did use the pool. The pool was an indoor/outdoor pool and the kids loved it.
from Irving
Submitted on 02-07-2016
Service was excellent. All the staff were friendly and attentive. Ate at the hotel restaurant and it was excellent and well priced. Only thing that was a little off were the room furnishings. The desk chair was torn and console cabinet was broken.
from Washington DC, District of Columbia
Submitted on 06-07-2016
all that you expect from the Double Tree hotel brand. Shuttle to the airport. Breakfast in the morning, as expected. Cooky and a bottle of water at the check in. Professional, well trained staff, location near airport, newly constructed building
from College Station, United States
Submitted on 06-07-2016
We had a great stay at the Double Tree in Santa Fe, New Mexico. We booked two rooms. One for us and one for my parents. The rooms were very clean, bed was comfortable with nice comfy pillows. The hotel staff was very nice and I love the yummy cookies. The hotel is easy to find.
from Yardley, Pennsylvania
Submitted on 07-07-2016
Staff was exceptionally nice but rioms are very average for the price. Convenient to airport. Atrium was nice but smnack selection was limited and porches/decks off of rooms were great. Convenient to airport but not much of a biee
from Front Range, CO
Submitted on 07-07-2016
We visited this DoubleTree on award points for a quick weekend family visit to Santa Fe. While it's not centrally located, it is in a quieter area that still includes some nice dining options nearby. Our service was friendly and on-par with other DoubleTrees in which I've stayed as a Hilton Diamond member. It is in need of a refresh, but is still clean and with nice amenities for a family. Our kids enjoyed the pool and everyone got a nice breakfast in the dining room each morning. While it took ... Read more
from colorado
Submitted on 08-07-2016
When we checked in we were offered cookies. My daugher was allergic to nuts, so Michael gave her some Oreo cookies. He was very kind. Nice staff, good breakfast, great location. Only problem for me was that the bed was very uncomfortable. We enjoyed the pool and hot tub nightly.
from Tallahassee, Florida
Submitted on 11-07-2016
My wife and I stayed for 4 nights during the week of July 4th, and got a great value using points + cash. The location is probably the 2nd best possible in Santa Fe proper (not in the charming downtown area, but on Cerillos, near just about everything else you could need), and we particularly enjoyed watching the city's fireworks from our east-facing balcony. The outside looks a little unimpressive at first (it's red clay, like so much in Santa Fe, so we get it, but don't love it), but the insi... Read more
from Tonganoxie, Kansas
Submitted on 11-07-2016
Our stay was on the 4th of July. We had a 3rd floor room which gave us a great view of several fireworks displays! The room was clean and had a refrigerator and all the amenities you would expect from Double Tree
from Lubbock, Texas
Submitted on 12-07-2016
Had a weekend trip! Stay was above average and hotel staff was excellent. Location was perfect for what we wanted to do. Lots of good restaurants right next to hotel and the downtown Plaza was 10 minutes away.
from Denver, Colorado
Submitted on 13-07-2016
I Waited way too long to have my room cleaned before I could check in. The lobby has no coffee and the buffett charged nearly $3.00 for AM coffee. The staff hid the famous free cookies behind the counter and made guests ask for them like children. .
from San Diego
Submitted on 13-07-2016
This chain hotel is a nice place to stay in Santa Fe if you don't want to be right in the middle of the old town (which we don't). It is convenient to get to and from. Near to groceries, local restaurants, a mall or two. The hotel itself has been updated from the old Holiday Inn it was. It has nice carpets, good Hilton room amenities (microwave, coffee maker, and small fridge in ours). The pool is small but is indoor outdoor. The hot tub is fine. The in-hotel restaurant has a nice breakfast... Read more
from san francisco, ca
Submitted on 17-07-2016
Hotels are pricey in Santa Fe. The $110 for this room would get you a remodeled, quiet room in ABQ. That being said: PROS: free chocolate chip/walnut cookies + bottled water every day; clean, comfortable linens/bed; two pillow types to choose from; friendly staff; free parking; hairdryer; iron; vanity mirror; microwave/fridge; recycling; near Target/movie theater/chain restaurants CONS: 20 min. from Santa Fe plaza due to extensive construction on Cerillos; you can hear noises from other rooms (... Read more
from Mertzon Texas, United States
Submitted on 17-07-2016
More price worthy than the Hilton Down town. Otherwise the service is great, the staff were on the ball, the food was good, in fact the breakfast chef made eggs over easy properly with fully cooked white and runny yellow.
from Los Lunas, New Mexico
Submitted on 21-07-2016
The staff was friendly and helpful from the front desk to cleaning staff to bar and restaurant staff. The facilities were conveniently located to other sites in Santa Fe. It was a very positive experience.
from Puyallup, United States
Submitted on 22-07-2016
I stay here quite often for business and never disappointed. Rooms are clean, staff is friendly and location is great. I would stay here anytime. Close to historic Santa Fe and Albuquerque as well as other sites. Perfect location for families and business. Easy to find from both airports and easy to access.
from Fairmont, West Virginia
Submitted on 27-07-2016
Stayed here on a business trip to Santa Fe...I was very impressed with the lady at the front desk who checked me in...I cannot remember her name....she was very, very friendly and offered some suggestions for restaurants in the area...when I got to my room, you could tell the hotel had been remodeled...the caulk around the air conditioner was a little old...but the room was comfortable nonetheless....there is plenty of parking, too....I liked the onsite breakfast and the onsite dinner at the res... Read more
from Las Vegas, United States
Submitted on 27-07-2016
Staff is great, rooms are ok and clean, area is decent...BUT this is the absolute noisiest hotel I have ever stayed in. I travel almost every week and stay in several Hilton properties - I can honestly say this is the loudest i have ever encountered, I honestly don't even think people are trying to be rude, simply walking around their room above sounds like elephants stampeding... Not sure of the other options but if you are loyal to Hilton, bring ear plugs!!!
from Fort Worth, Texas
Submitted on 27-07-2016
Great place to stop on the way from Cortez to DFW. Super comfortable beds, great table service at Saturday brunch. And not to far for a short shopping trip to the Plaza. Only negatives are small counter-space in the bath, and only one elevator for four floors.
from Kingwood, Texas, United States
Submitted on 27-07-2016
The Doubletree Hotel on Cerrillos Road was a great location for us on this trip as we were in Santa Fe for the Opera. We thoroughly enjoyed our stay at the hotel, mainly because of a great front desk staff. I had already spoken with April to check out some details about the hotel before arrival so I knew I liked her. I was not disappointed! She was gracious and made us feel at home. In the evenings we were well cared for by Michael and Randy! Honestly, we were not in love with the small v... Read more
from Dallas, Texas, USA
Submitted on 30-07-2016
Quite nice. Great beds and friendly staff. Everything you expect from Doubletree. Room was very comfortable and quite. Super clean and nicely attired. Roads were kinda a mess getting to it, but no real issue. And it is super close to the crazy Meow Wolf. Located not to far from the square, and close to the Pantry restaurant. The Doubletree has a restaurant and bar as well. We Enjoyed our stay
from Amarillo, Texas
Submitted on 31-07-2016
Hotel was very clean - rooms were a nice size - very unique swimming pool - good location - I would recommend this hotel to anyone staff was very friendly - cookies they give you when you check in were wonderful
Submitted on 31-07-2016
The rooms were OK, the staff was not very helpful, especially the late night room service, they were actually rude. But nothing justifies the price. The hotels near downtown Santa Fe are less expensive! I though the higher price meant that this hotel would be nicer, but no. The pool is a bit depressing, the balconies have a view of the parking lot and the nearby roads are noisy. Would NOT come back to this hotel in Santa Fe. Ever.
from Odessa, Texas
Submitted on 01-08-2016
Visited Santa Fe booked a stay at the Doubletree for me and my family I was surprised, pleasantly with a warm cookies for me and the family , very nice hotel with balconies to enjoy the evening breeze comfortable beds
Submitted on 03-08-2016
I went to Santa Fe just for 2 days to visit a relative. The staff at the front desk was amazing. They were friendly and very helpful. The room was clean and very comfortable. The bed was very comfortable which is so important when traveling. I would stay again. The only negatives...the air conditioner could work better and I'm not a fan of water saving faucets, which the vanity sink had.
from Oshkosh, Wisconsin
Submitted on 06-08-2016
We stayed @ the Double Tree in Santa Fe. I had no idea the location was 5 miles from the Plaza, which is the center of town. As we drove up, on our motorcycle, I was disappointed, however that changed as soon as we walked in the front door. The frontdesk staff are outstanding, treated us like family. The rooms are very clean, the have a shuttle to the plaza, which was a huge help. The entire staff go the extra mile to satisfy all of their guests. They were wonderful, I will return.
from Albuquerque, NM
Submitted on 08-08-2016
We took some friends from out of town to Santa Fe for the weekend. We got two rooms. The rooms were clean and comfortable. The King bed was magnificent; if you like a firm bed. We were there on a Friday and Saturday night. A/C was easily controlled. Surprised with the 40" LCD. We watched the Olympics both evenings. My wife would say that a plus was the cookies they had out at the front desk. Can't comment on the pool or the restaurant/bar, since we didn't try them. August is the busies... Read more
from Atlanta, Georgia
Submitted on 09-08-2016
The hotel is located right on a busy street filled with chain stores and does not give you a feel of the real Santa Fe. We were there just for one night at the end of our trip. For a one night stay it was OK, but it is not really conducive to getting to the historic area. It is about a 15 to 20 minute drive through traffic and construction and then once you get to the plaza area it is difficult to park. I would recommend the Hilton in the historic area if you are staying for a longer period of... Read more
Submitted on 09-08-2016
Hotel was an older variation of motels I've stayed in over the years: noisy wall air conditioner, small bath/bathroom area, and a mediocre breakfast. Staff were very accommodating. My wife commented on the sounds that came through the walls and ceilings--conversation, kids playing and yelling, TV sounds and a barking dog sound.
from Edmond, Oklahoma
Submitted on 12-08-2016
Nice looking hotel, employees at front desk were very helpful, our room service was an hour late bringing our breakfast that we had pre-ordered the night before. The hotel only has one elevator, but that's not too big of an imposition, in my opinion. It is off a busy street, so the room we stayed in had some typical street noise. The bed was comfortable and the room was clean. All-in-all, not a bad stay.
from Houston, Texas
Submitted on 13-08-2016
The stay at the Doubletree Santa Fe on Cerrillos Road was good. Rooms are clean and don't have that air freshener smell. Beds are comfortable. The breakfast buffet was plentiful. It is close to a Mall and Target. Lots of chain food options are close by. The only problem was with the Wi-Fi. It was slow and/or it dropped frequently. April at the front desk at checkout was very pleasant and efficient at check out. Linda, at check in, was good at her job, but was the only staff member working the de... Read more
Submitted on 16-08-2016
We like to stay here as it is clean has a nice breakfast and the staff are very nice. It is easy to get to the opera, downtown and there are alternate routes as well. There are many restaurants close by and they are also easy to get to. Hiltons seem to always seem to be consistent in cleanliness and service and I appreciate the in hotel breakfast where they allow you to order an omelette
from Phoenix, AZ
Submitted on 25-08-2016
Exceptional service, clean comfortable rooms and as a Hilton Honors Gold member enjoyed a complimentary breakfast made to order by the staff. My wife really enjoyed the room, fast easy check in and wonderful breakfast!
from Oklahoma City, Oklahoma
Submitted on 01-09-2016
We had a beautiful suite with a sofa and a balcony. Views were obstructed by town and it was noisy outside, but still enjoyable! Staff and management were amazing, they took real good care of us and gave us superior recommendations of restaurants and attractions to see while there. A+++++ experience
from Rockwall, Texas
Submitted on 05-09-2016
Upon arrival we thought the hotel was clean and peaceful. The peacefulness ended quickly. There was some kind of party in the meeting room below us and the music blared till 12:45am. I called down to the front desk at 11:30 and they thought maybe the noise would cut back soon. The vibration from the woofers was very disturbing. Finally got to sleep about 1:00 and was awoken at 7:00 by maintenance banging on a pipe. The coffee in the room was only decaf and only one side of the coffee maker... Read more
Submitted on 07-09-2016
Stayed three night in August 2016, while attending the Santa Fe Opera. This hotel is on the opposite side of town from the Opera, so geographically perhaps not the best, but the hotel itself is pleasant, rooms good-sized, clean, and well-equipped. Staff is friendly and helpful. During our stay on a Saturday night, while parked in the hotel lot, our car was broken into, along with 2 others. There was nothing in it, but they broke the window anyway. The police officer responding was not the leas... Read more
from Edmond, Oklahoma, United States
Submitted on 07-09-2016
If you have been to Santa Fe you know hotels can be pretty pricey the closer you get to downtown. This place was a 10 minute drive from downtown and reasonably priced. Quick checkin with complimentary water and cookies. Room was well appointed, did have a broken toilet flush handle when we got to the room but after calling the desk they sent someone up to fix it within a few minutes. Great front desk people and they took the time to give us recommendations on restaurants and hiking trails. Would... Read more
from Roswell, New Mexico
Submitted on 10-09-2016
From the point u arrive there is very friendly and helpful employees. The restaurant staff is also very friendly and accommodating. I travel for business weekly the service is always very good. i have a relaxing stay everytime I visit.
from Oklahoma City, Oklahoma
Submitted on 11-09-2016
Lovely, comfortable hotel. On one of the main streets close to restaurants and shopping. Breakfast was fresh and tasty; all hotel staff were helpful and friendly! There is a shuttle to take guests to and from the historic Plaza district.
from Alexandria, Virginia
Submitted on 14-09-2016
Told there would be coffee every day from 6 to 10 not so. Only available two morning otherwise available for a charge in the the restaurant. The only available coffee and breakfast unlike Hampton or Homewood is their restaurant buffet for thirteen ninty five or order from menu for more. Can get more expensive staying here.
from Dallas, Texas
Submitted on 13-09-2016
This location was nicely decorated and the appearance was good. When I arrived at the counter, the staff was fielding some complaints from other travelers. I checked in and received a hard cookie as a Gold member treat. The hotel room had a nice appearance and was comfortable itself. The noise level at the hotel is unfortunately not comfortable. I had a great deal of trouble sleeping due to street traffic noise. When I had a family move in to the room next door, I could nearly hear the e... Read more
from Midland, TX, United States
Submitted on 13-09-2016
Excellent hotel. Staff was beyond nice. The nicest that I have ever experienced in all my years of travel. Room was clean and check in/out process was seamless. I highly recommend this hotel if you are in the Santa Fe area.
from Phoenix, Arizona
Submitted on 14-09-2016
Great professionalism and customer service from the front desk, house keeping, breakfast, and lounge servers. There are places to eat and shop within walking distance and the historic Santa Fe downtown is only 15-20 minutes away.
from Ramsey, United States
Submitted on 15-09-2016
Don't think I made the best of this one because I think there's a lot to do nearby. However being here on business, it was a good place to stay. Eating was easy because there is a dining area in the hotel. I can't really comment on the food other than the nachos ?? ?? ?? which were excellent. They included: chicken, cheese, Chips, fresh guacamole, fresh sour cream, olives, tomatoes, Red onions, jalapeños ( although I didn't partake) and plenty of everything! Definitely recommend. If you ar... Read more
Submitted on 15-09-2016
Theresa was terrible to deal with. It was like dealing with mean teenage girls. We spent 5K+ there and couldn't even get coffee or an extra room. I couldn't get them to contact me back prior to our engagement. I felt disrespected and like my business was unappreciated! FYI I have close ties to a casino near that books rooms frequently and you have now lost their business as well. You might consider a staff change because that is now two rather large corporations that will not be utilizing your ... Read more
from Alpine, Utah
Submitted on 16-09-2016
Speedy check in great accommodating staff. Would highly recommend for the value. Nice location, not too far from downtown but definitely less traffic. You could tell it was an older property but it has been recently refreshed!
from Sonoita,AZ
Submitted on 18-09-2016
Very nice location on Cerrillos Road. No need to go all the way into town when you are just passing through. Rooms are clean and comfortable. Showers great. Did not have time for pool or hot tub. Looked small. Checked in day before arrival. They asked us to select room of choice. However, on arrival our choice not considered. Tried to get it, but already taken. I don't feel Need to choose before I get there, but don't ask, if you are not going to consider.
from Denver, Colorado
Submitted on 19-09-2016
Michael , April and the banquet manager truly made our experience a memorable one ! Great property, they offer a free shuttle downtown which is super helpful cuz downtown is roughy a 15 min drive. Great choice !
from Fort Smith, Arkansas
Submitted on 19-09-2016
Great hotel and great staff. I would encourage anyone who cannot afford to stay on the plaza to use this hotel. It is a straight shot into town but still in an area with great attractions and dining. The only down side is the construction on the road leading into town. Once it is finished, it will be great.
from Oklahoma City, Oklahoma
Submitted on 20-09-2016
This is a really nice hotel in a convenient area. If you're a HH member they greet you with 2 cold bottles of water and warm cookies. Our room was great, just 2 minor issues- we had only 2 rolls of TP that were less than 1/4 full each and no tissue in the box. We also only had 2 bath towels which most hotels provide 4. So the next morning I had to grab some off the housekeeping cart down the hall. When I grabbed a TP roll all the ones on the cart were almost empty so hence the main issue. Other... Read more
from Raleigh, NC
Submitted on 22-09-2016
The small size of the rooms cannot possibly conform to the barest standards of the Doubletree brand. Converting this Holiday Inn into a Doubletree property was a disservice to Hilton Honors members, and this was verified by our talks with a Diamond level customer!!!
from Harvest, Alabama
Submitted on 24-09-2016
hotel was very nice. rooms are clean and having a balcony is nice even though there is not much to look at in this area. The breakfast staff remembers me even though i do not come but one a month with sometimes several weeks in between visits. They are very helpful and get me anything i need quickly. Don't stay in the rooms on the very ends of the building or you wont get internet at your desk. Particularly trouble with my tablet in those rooms.
from Indianapolis, United States
Submitted on 25-09-2016
Nice hotel with great staff. located about 5 miles or 20 minutes from the Plaza. Staff are extremely friendly, professional, and courteous. They are familiar with the area and offer recommendations on things to do a see. I would recommend this hotel to friends and family.
from Corona, California
Submitted on 30-09-2016
This is an adequate hotel, clean with great service. Not close to the Plaza but they do offer complimentary transport to the downtown area. We were here for a business meeting and the staff were on top of their game, despite 100% occupancy. The service here is what definitely makes the difference.
from Falls Church, United States
Submitted on 04-10-2016
Will definitely return to this hotel for another trip. Great staff made for a pleasant stay. Restaurant was understaffed, but the waiter was excellent. Loved Linda at the front desk. It's nice to stay where people like their jobs.
from Providence, United States
Submitted on 04-10-2016
I was in Santa Fe on business and need a hotel for two nights. All of the hotels near the Plaza were too high to expense and I decided to stay at the DoubleTree based on past positive experiences at other Doubletree hotels and the Hilton brand in general. The staff was very welcoming and accommodating. Service was excellent in the restaurant as well as at time of check in. The room was a junior suite that was well equipped with a comfortable desk to work on, free WiFi , comfortable bed, rec... Read more
from Baltimore, Maryland
Submitted on 07-10-2016
Location is great! Surrounded by lots of shopping and dining options. Rooms are freshly renovated, comfortable. Being able to open the balcony and have fresh mountain air is a big plus. Beds were very comfortable. All of our group's requests were followed.
from Lubbock, TX
Submitted on 10-10-2016
This DoubleTree is in the perfect location in Santa Fe, near shopping and restaurants, yet still far enough away from the downtown tourist area that you can "get away". The rooms are clean, the property as a whole is very well maintained. I would stay away from the little restaurant they have on premises. Wife and I tried to go there for a quick dinner one night, and could not get any help at all, finally went back to the room and had food delivered. Security is excellent at this location. I had... Read more
from San Diego, California
Submitted on 13-10-2016
Horrible customer service. Loud location, and inconsiderate and unhelpful, dishonest staff. Worst Hilton ever, never again. We were treated as invisible or worse... even tho Hilton Honors members for many years.
from Shanghai, China
Submitted on 17-10-2016
As a Hilton Honors member, we were pleased to arrange a four night stay at the Doubletree by Hilton in Santa Fe. However, we were disappointed to be stuck in a room with two small twin beds, a view overlooking air-handling units and other equipment, given only two bottles of drinking water for the entire four night stay and no breakfast. I am sure we will receive the usual "we are so sorry" email from the hotel. Would not recommend.
from ALBUQUERQUE, United States
Submitted on 17-10-2016
Overall we had a good time with the exception of the dirty chairs in the breakfast area. I would recommend this hotel to others. It was close to the downtown area, staff was very friendly enjoyed the pool and hot tub.
from Ipswich
Submitted on 19-10-2016
We stayed here for two nights while doing Route 66. It was very basic but you get what you pay for we only payed $90 per night and it was very good value. The downside to it was it is 7 miles from the historic centre and it is on a main road into Santa Fe so you do get road noise if you get a room overlooking the road., I would suggest asking for one out the back away from the road. I would stay again if I wanted a cheap hotel in Santa Fe
Submitted on 19-10-2016
I was here last night and I had a couple difficulties and at the front desk Leah went the extra mile to help me and make sure that everything was fine she did an excellent job and offered excellent customer service I was so happy she was at the front desk. Now I came back tonight and Michael was at the front desk and Michael did everything you could to help me. He faxed items for my work make sure I had a bottle of water and even brought the fax it to my room for me. He offered his Services a... Read more
from Woodbridge, United States
Submitted on 19-10-2016
The hotel is nice enough. However, the counter staff did not provide a wake up call when it was requested and lied about having an early morning airport shuttle. Had to call a cab and barely made my flight.
from Tucson, Arizona
Submitted on 20-10-2016
My recent stay at the Double Tree Hotel in Santa Fe was very relaxing and pleasant. However, the surprise at the end was a nasty game changer. I received my receipt for my two day stay under my room door, exactly the amount I had expected. Left a happy camper. However, the amount deducted from my bank account was $30.00 more than the receipt. Was told that I was pre-charged for any amenities that I might have used. I used none and was told the next day that the money would be returned to m... Read more
from Tulsa, Oklahoma
Submitted on 20-10-2016
Although it was a little bit far from downtown Santa Fe, we enjoyed our stay at this hotel. It was peaceful and had various Nice restaurants near it. The personnel was courteous and eager to help. We enjoyed the bar at the hotel, and sitting in the balcony in the evenings. We will definitely stay there again if we find ourselves in that area.
from Denver, Colorado
Submitted on 24-10-2016
Just stayed there for one night on my way from Denver to Phoenix. Nice clean rooms and great location! Had several restaurants nearby and easy access to I-25. I would definitely stay there again when I come through the Santa Fe area!
from Riverside, California
Submitted on 26-10-2016
I have stayed at nicer Hilton properties and felt this one was not worth me using all my honors points to stay at. The room was small and outdated and smelled musty. I was double charged an authorization when I checked in and was without those funds during my trip.
from San Antonio, Texas
Submitted on 26-10-2016
Room next to mine had flooded and they tell me prior. I went to tell them the water was coming up through the carpet. That's when they told me the guest next door had left the tub running. Not cool at all.
from New Orleans, Louisiana
Submitted on 29-10-2016
First of all, I love Santa Fe!!! I've been here many times for work and a few other times for pleasure. This trip, I brought my Mom for her 77th birthday and we stayed 3 nights here. The rooms were a little weird, I have to say. They reminded me of an old Holiday Inn with the way the bathroom vanity was set up. It's ok, it was clean, well, overall. Housekeeping came in to remop the floor when we arrived, per my request because it still had someone else's hair in it. Hmmm, anyways, the staf... Read more
from Albuquerque, New Mexico
Submitted on 31-10-2016
I will definitely return next time I'm in town. The stay was lovely. The room & bathroom were impeccably clean. The beds amazingly comfy. I liked having access to a balcony too. It was very quiet. It was a pleasure.
from Twin Falls
Submitted on 01-11-2016
The staff was great at this hotel and the interior quite fashionable and inviting. The beds were comfortable and the room was nice. The only drawback to this hotel is the location. It doesn't sit very far off of a very busy road and traffic noises can be heard into the late evening hours. I was also traveling alone on business, came back to the hotel after dark and did not feel safe as I appeared to disrupt some kind of negative interaction in the parking lot next to the hotel. The Double Tr... Read more
from Saint Cloud, Florida
Submitted on 04-11-2016
Room was clean & quiet, and the bed was very comfortable. I felt the breakfast quality was poor with cremated bacon and no cold cuts. Whilst the staff are very friendly, perhaps the 'informality' is a little too much. I waited at an empty check in desk for a couple of minutes until the gentleman returned proudly announcing to everyone at the desk .... "sorry, that was an emergency, I just lost 10 pounds" !!! obviously making a restroom visit reference :O
from Cloudcroft, New Mexico
Submitted on 08-11-2016
I had never stayed at a Doubletree before, but because it's one of the Hilton brands, I decided to give it a shot. I was very pleasantly surprised. It started out with warm, absolutely yummy, chocolate chip pecan cookies personally provided by a very friendly woman at check-in. Then it was followed by an extremely clean room with totally comfy beds. We then went downstairs to the bar and watched the World Series while eating very good, very big burgers. The breakfast buffet the next morning ... Read more
from Albuquerque, New Mexico
Submitted on 13-11-2016
Awsome stay in Santa Fe Reasonable price and comfy stay Great location a n d has good food right in the hotel. The bed is so comfy and warm. The location of the hotel is right as you get into town. They also have a s huddle to go down town.
Submitted on 19-11-2016
The hotel was very adequate. The room had a terrace which pleased my husband. We had a king bed which was very comfortable, a refrigerator, and a flat screen TV. Breakfast was included and it was really a very good buffet. The staff at the front desk were quite friendly.
from Naperville, Illinois
Submitted on 19-11-2016
Very clean, and quiet rooms. Cookies, delicious as always. Front desk was nice and efficient. Liked the fireplace in lobby, added a nice touch. Didn't eat there at all. So cannot comment. Have stayed her previously and is in a good location.
from North Carolina
Submitted on 22-11-2016
Front desk staff was efficient but just uninterested and really looked unhappy. Never greeted during the times I passed back and forth coming or going. Everything else was OK but but everything was just "OK".
from Warren, Michigan
Submitted on 22-11-2016
I made a reservation about a week in advance thru hilton site and requested top floor and a quiet side/area. We were checked in by Erica. Check in was painful and she said we would not be able to get top floor even if we wait, but she would be willing to put us in a room on a quiet side. Negotiation process was painful and we were placed on the first floor, room right next to the laundry, which is open 24 hours. My husband expressed his concern about the noise to Erica, but she said that laundr... Read more
from El Paso, Texas
Submitted on 27-11-2016
The property is nice and well kept, and beautiful in the inside. The staff was always courteous and helpful. We were able to check in on line, and even pick our own rooms before arriving so, this made our actual check in process quick and easy. Our rooms were clean and comfortable, had a refrigerator and microwave, desk and chair, and had no issues with the internet. The hotel is located 15 minutes form downtown, but it is surrounded by lots of great shopping, dining, and entertainment.
from Berthoud, United States
Submitted on 28-11-2016
Hotel is clean and well maintained. Staff very pleasant and helpful. They do the little things that make a big difference. Fitness center, pool, hot tub are all small, but adequate for our needs. Location was great for our sight seeing in downtown Santa Fe.
from Kansas City, Missouri
Submitted on 29-11-2016
Typical Doubletree hotel and that is always a good thing, The bed was incredibly comfortable and the location was just minutes from the best tourist spots on the square. We had dinner in the bar area and it had pretty good food and great drinks.
from Oslo, Norway
Submitted on 30-11-2016
Very comfortable hotel. Not directly in the center but easy accessible by car. Fairly high standard compared to the price. Clean and tidy. Look for this on the last minute booking sites. Town center to far for walking so motorized transport needed. Car is most convenient. Fitness center available, but did not try it. Easy parking and friendly staff
from Austin, Texas
Submitted on 02-12-2016
Ice cold dining room and had to take a shower in standing water.....slooow drain. Desk clerk not really concerned about restaurant temperature. Not a happy camper on this visit............ Wouldn't suggest staying
from Huntsville, Alabama
Submitted on 03-12-2016
We checked in to this hotel at midnight...the hotel claims a complimentary shuttle within a three mile radius...our rental car company was 2 miles away and we were told we could not get a shuttle there...after much arguing they finally agreed to take us. Next morning....head to breakfast...told it was not included in our rate...this was not made clear to us when we a result basic hotel breakfast was $13.95 a thanks. Front desk personal were unfriendly and abrupt. Would ... Read more