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Hilton Woodcliff Lake

New York - All Airports, NY, US (NYC)

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Based on 621 reviews
In the heart of scenic Bergen County, on 21 acres of gently rolling hills, The Hilton Woodcliff Lake is an elegant luxury hotel. The hotel has undergo
Room & Rates

PARLOR ACC W/BATHTUB NOBED

CAN ADD 1 ROLLAWAY BED FOR SLEEPING, SITTING AREA/MINI-FRIDGE/MICROWAVE
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2 DOUBLE BEDS

37IN HD LCG TV/ SMKNG AND PET RMS ON GROUND, FLOOR ONLY IF AVAIL UPON CHECK IN/ 338 SQFT
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2 DBL BEDS DELUXE NON-SMKG

MINI-REFRIGERATOR/ BATHROBE FOR IN-ROOM USE, HIGH FLOORS/ALL NON-SMKG/NO PET ROOMS/338 SQF
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2DBL BEDS EXECUTIVE LVL NS

MINI-FRIDGE/MICROWAVE/BATHROBE/ALL LOBBY LVL, NO PET ROOMS /CONT BKF MON-FRI ONLY/338 SQFT
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2 DBL BEDS LANAI POOLSIDE

ACCESS TO SMALL PATIO GROUND FLOOR ONLY, MINI-FRIDGE/ NO PET ROOMS/ 338 SQ FT
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2 DOUBLE ACC W/BATHTUB

NON SMOKING ONLY, NEAR ELEVATOR-COMP WIRELESS HSIA
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2 DBL ACC ROLLIN SHOWER

NO SMKG ONLY/ NEAR ELEVATOR/NO CONNECTING RMS, NO PET ROOMS EXCEPT SERVICE ANIMALS/338 SQ FT
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2DBL MOB/HEARING ACC W/TUB

VIS FIREALRM/DOOR/PHN ALRT, HIGH FLOOR ONL/ALL NON-SMKG
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1 KING BED

37IN HD LCG TV/ SMKNG AND PET RMS ON GROUND, FLOOR ONLY IF AVAIL UPON CHECK IN/338 SQFT
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1 KING BED DELUXE NON-SMKG

MINI-REFRIGERATOR/ BATHROBE FOR IN-ROOM USE, HIGH FLOORS ONLY/ NO PET ROOMS/ 338 SQFT
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1 KING 1 ROOM DELUXE SUITE

HIGH FLOORS ONLY/NO PETS ALLOWED, MINI - REFRIGERATOR/BATHROBE FOR IN ROOM USE
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1 KING BED EXECUTIVE FLOOR

MINI-FRIDGE/MICROWAVE/BATHROBE, ALL LOBBY LEVEL/ NO PET ROOMS/ 338 SQFT
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1 KING EXEC MOB ACC W/TUB

NO SMKG ONLY/MINI-FRIDGE/MICROWAVE/NO PET, RMS EXCEPT SERVICE ANIMALS/338 SQ FT
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1 KING EXEC 1 ROOM SUITE

MINI FRIDGE/MICROWAVE/BATHROBE, ALL LOBBY LEVEL ROOMS
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1 KING BED LANAI POOLSIDE

ACCESS TO SMALL PATIO GROUND FLOOR ONLY, MINI-FRIDGE/ NO PET ROOMS/ 338 SQ FT
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1 KING MOB ACC W/BATHTUB

NEAR ELEVATORS/HIGHER FLOORS/NON-SMKG, NO PET RMS EXCEPT FOR SERVICE ANIMALS/338 SQF
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1 KING ACC W/ROLLIN SHOWER

LOBBY LEVEL ONLY/ NO SMKG ONLY/ NO PET RMS, EXCEPT FOR SERVICE ANIMALS / 338 SQ FT
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1 KING 1 ROOM SUITE

SMOKING AND PET ROOMS AVAIL ON GROUND FLR, IF AVAILABLE UPON CHECK IN
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2 BEDROOM SUITE

AVAILABLE AT CHECK IN, NON - SMOKING ROOM, GROUND FLOOR AVAIL UP RQST
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PARLOR ONLY-NO BEDDING

SITTING AREA - NO SMOKING, MINI-FRIDGE/MICROWAVE/42IN FLAT SCREEN LCG TV
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Hilton Woodcliff Lake
Tice Blvd At Chestnut Ridge Road, Woodcliff Lake New, NJ US 07677

Hilton Woodcliff Lake is located in the heart of scenic Bergen County on 21 acres of gently rolling hills, approximately 30 miles from the John F. Kennedy International Airport. The hotel has undergone a multi-million dollar renovation that gives a modern new look. The Hilton Woodcliff Lake has the ambiance, service and amenities to make all its guests feel at home and overlooks the surrounding wooded grounds and extensive landscaping.

From casual cafe to fine dining, the Hilton offers a range of restaurant options including Nickleby`s. During the warmer months, Summersault`s features outdoor poolside dining. Guests can jump into a world of activities at the Columns Club, a health and fitness facility which offers standalone weight stations, free weights, cardiovascular equipment, and indoor and outdoor pools. There is also a putting green, tennis, basketball and racquetball courts, fitness trail, shuffleboard, and children's playground. Guests can indulge in massages, facials and other Spa services at Spa Serein.

Each guestroom comes equipped with standard features including work desk and two line phones with voice mail and data ports. Executive Level accommodations feature upgraded amenities.

* basketball - onsite * fitness center - onsite. open m-f 5am-12am and s-s 6.30am-12am. * hiking - 6 miles * horseback riding - 10 miles * indoor pool - onsite. heated. lifeguard on duty. * jogging track - onsite * outdoor pool - onsite.Open when weather permits. not heated. * playground - onsite * pool table - onsite * racquetball - 0.25 miles * snow skiing - 30 miles * squash - 10 miles * tennis court - onsite. 2 asphalt courts. * walking track - onsite.

       

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 621 reviews
from Englewood, United States
Submitted on 16-05-2016
Stayed here as part of a wedding. Staff is very accomodating, nice rooms, many amenities (bar, fitness, pool, etc). Quiet at night so you can actually get sleep. Needed to check in early to get ready for a wedding, and the staff accomodated the wedding guests.
from Aventura, Florida
Submitted on 17-05-2016
Great location, easy access to shopping and food. Hotel was a little dated and could use some renovation. Indoor pool looked nice and well kept. Front desk was very nice as was the catering staff. Lots of parking. I would stay again.
from Jersey City, New Jersey, United States
Submitted on 19-05-2016
Check in was prompt and very friendly. Lobby was modern and welcoming. You will melt in the king size bed of your impeccably clean room. You will want to live in the modern bath with oversized rain shower head. Overall a very pleasant stay. Only complaint was the maids are pretty loud with their voices in the morning!
from Marietta, Georgia
Submitted on 23-05-2016
We had a great stay at this hotel. The room was a bit noisy but not awful. We enjoyed the pool and fitness center. There were nice resturants and local shopping in the area. We found the staff to be dry friendly.
from Manalapan, United States
Submitted on 24-05-2016
From the time we booked the wedding block rooms the staff at Woodcliff Lake Hilton were extremely helpful and accommodating. The hotel itself is conveniently located near a small shopping center and the Garden State Parkway. The rooms are modern, clean, neat and just the right size. I would highly recommend this hotel. The grounds are very nice and they have a lot of facilities.
from Toronto, Canada
Submitted on 30-05-2016
Told room is on first floor which is actually a basement room with no Wi-Fi service... Poor breakfast buffet.. Charged for extra night... Still waiting to have extra night charge reversed on credit card after spending countless hours on telephone with different people... Did not meet expectations of a typical Hilton stay... Too bad for me...
from Brooklyn, United States
Submitted on 31-05-2016
This Hilton has amazing food and the rooms are extremely clean and comfy. The hotels staff is also pleasant and great to deal with, they greet you every time you walk in and acknowledge your presence. I would definitely stay here again
from New York City, New York
Submitted on 01-06-2016
I had a great stay at this Hilton. i had to leave a Sheraton in the middle of my trip because their Air Condition was broken. this Hilton was very nice though, nice bathrooms, spacious bedroom, beautiful pool area. it was a very nice and friendly place and the staff aimed to satisfy us.
from Skillman, New Jersey
Submitted on 01-06-2016
Hotel is understaffed and shabby. Not Hilton quality. No air conditioning in hallways and elevators. Noisy hallways. Rooms not maintained. Hard to get your room cleaned. Check in is at three and rooms are not ready at that time. Long wait for breakfast. Hard to get a bellhop.
from Reading, United Kingdom
Submitted on 05-06-2016
Reception was good and welcoming. Thank you. Room allocation 383 was miles from reception and quite a trek. The air condition was very noisy and frankly to sleep I had to switch it off which made the room warmer than you'd want. I raised my visitors with reception - tiny flies and there were hundreds of them. Apparently someone went to the room - but on my return to sleep the critters were still in residence. Perhaps they have HHonors too! Dinner in Nicklebys was okay. Service was slow but that ... Read more
from Albany
Submitted on 15-06-2016
Would stay there again. I really liked the Hilton. but will go out for breakfast would be fresh and a would be a lot cheaper . We stayed 2 night and went to a dinner and had fresh eggs and friend toast and beacon for 21.00 dollars . We had frozen franchise toast hard beacon cold eggs and and some fruit and coffee for 46.00 terrible
from Milwaukee, Wisconsin
Submitted on 17-06-2016
Super long hallways to get to ones room. No breakfast before 6:30am and no newspaper before 7am! And if you show up at 8 all the newspapers are gone ... Well kept property, but dated, except for bathrooms which are nice.
from Lafayette, Colorado
Submitted on 18-06-2016
This is a pretty setting that's clean & quiet with great pools. Just a little overpriced given the outdated decor & need for more elevators. There's a Starbucks on site but it's not very well stocked with 20 oz cups, coffee is great though! Bed was super comfy!
from Nyack, New York
Submitted on 20-06-2016
I live very close to this area, but having a wedding to attend, and family visiting from many places I decided to stay, since all my family was doing so, and I wanted to spend time with them. I cannot begin to describe the things that made my stay so in enjoyable, but I will surely try! The restaurant.. Approached the bartender who acted to me and to other guests as if he was doing us a favor even paying attention. Waited to check in and check out respectively for over 20 minutes. Lastly, I will... Read more
from Tampa, Florida
Submitted on 21-06-2016
We expect more from Hilton. No valet or greeter when we arrived. Very limited restaurant availability. Bar and limited menu at night. So so breakfast buffet in the morning. Not a word from anyone as we departed with our luggage.
from Goshen, New York
Submitted on 24-06-2016
The staff at this hotel could not have been more accommodating. As the hotel had a number of wedding going on, the hotel was not able to offer me a diamond upgrade. Unfortunately, we were given a room next to a two bedroom suite full of young children who were yelling and screaming and running around in the room. Quickly called management and was moved to another room very quickly. Weekends may not be the time to stay at this hotel. Also the club level is closed on the weekend. Breakfast ... Read more
from New York City, New York
Submitted on 26-06-2016
This place was not worth the $170 per night we paid. We were put on a floor that was getting painted over so it smelled horrible. The room was fine fine and fit 3 people well. The best part was the recently renovated shower. The only reason we stayed at the Hilton instead of the other hotels in the area was bc of the pool. What a let down. Towels were never clear bed and since there's no garbage inside the area it was really dirty. Not cool. The good thing is you could bring outside food and dr... Read more
from freehold, United States
Submitted on 28-06-2016
The hilton always treats you great! Responsive staff, easy check in and check out, always clean rooms and wonderful free breakfast with gold hhonors membership or the executive room. The grounds are large and green, have a basketball and sand beach volleyball court and tennis courts, but not particularly nice trails. But it is located near amazing state parks within 10-20minute ride aswel and a some terrific shopping and sports venues.
from
Submitted on 29-06-2016
great place to stay, many thing you can do clean rooms great staff price of the room was in my range, check out and in was very easy, would recommend it to my friends and family. easy to drive to, would stay there again.
from Brandon, United States
Submitted on 30-06-2016
Great staff! Beautiful grounds and hotel! Clean rooms! Richard is awesome!! I was here for 13 days on business and the staff made me feel at home from the beginning! Lots of great restaurants and shopping close by, some within walking distance. Happy to recommend this Hilton property!
from Elmont, United States
Submitted on 02-07-2016
Hotel is too big. A lot of walking to the rooms from the elevator. No fridge in room. Not good service in the bar. Breakfast is overpriced and it should be complimentary. My room was on the first floor but it seemed like the basement because we had to take the elevator down.
from Wilmington DE, United States
Submitted on 05-07-2016
Staff was extremely pleasant and helpful; we even got a room "upgrade." However, if what we received was an upgrade, the regular room must be VERY basic. The "upgrade" was a very small room, (king bed, worn-looking sofabed) with a dated bathroom. Not really sure why these small rooms started at $149 a night....definitely not what we expected.
from New York, United States
Submitted on 05-07-2016
The wedding I attended was beautifully catered, and the ceremony under the gazebo followed by the reception were truly lovely. Food was great. I stayed overnight, and had a great breakfast before leaving the following morning.
from new jersey
Submitted on 07-07-2016
We stayed here as a wedding party. The room that they gave us for the after party was small & not open bar as promised - cash only bar. There was a creepy guy staying at the hotel that was stalking the girls in our party...it took many complaints to finally get them to remove him from the hotel. The rooms are dingy & in need of updating. Most of us were very disappointed with this hotel.
from Hyannis, Massachusetts
Submitted on 09-07-2016
Excellent hotel, great staff and facilities and very well situated. It had an outdoor pool with plenty of chairs and towels and also pool service. It also had a well equipped gym and there were self laundry facilities available
from
Submitted on 10-07-2016
We stayed here for a weekend while visiting New York. We drove to a train station for NYC and then visited Woodbury Commons on the other today. This hotel was great with plenty of parking. The room was a standard size and met the typically Hilton standards. We ate breakfast within the hotel restaurant which was great. There isn't much around the hotel to eat after around 8pm so keep that in mind if you get back late. We ended up ordering room service which had decent food. The pool was nice and ... Read more
from Richmond, Virginia
Submitted on 10-07-2016
Wee have stayed at this hotel several times, usually with a very large group of high school students. The staff always gives 100% to make sure everything is right, from the various rooms we use to the meals. Every time we stay there it seems something pops up that needs a special touch to meet some ones special need, the staff always steps up to meet the moment.
from
Submitted on 11-07-2016
overall great experience, but after checking out, realized i left some stuff hanging in the closet. called immediately. was told nothing was turned in. followed up. still nothing. so basically the maid stole my 3 items left behind. bartenders were amazing! room service was great. maids suck
from Fair Lawn, New Jersey
Submitted on 12-07-2016
Stayed here for a wedding. I'm from the general area and have stayed in many hotels nearby and I have to say this one is worthy of praise. It is close to Tice's corner for shopping. There are a decent amount of places to dine if needed. The hotel shuttle service is great. You're also close to a few major highways. Check out the bar area if you can because it's really nice. I'd recommend anyone to consider this hotel if they're looking to stay in the area for a night or two or more. Worth it, esp... Read more
from Woodcliff Lake, United States
Submitted on 12-07-2016
The website showed a nice pool bar/restaurant for July 4th Weekend. We had to stay close to home because of a sick dog. Went there for the pool and pool bar/restaurant on July 4th weekend. We were told the pool bar/restaurant should be open when we checked in. It wasn't and we were told by another employee that it hasn't open in years since new owners took over. There were 5 weddings this weekend we couldn't eat at the hotel we had to get in our car and drive to find a place to eat.
from New York City
Submitted on 13-07-2016
The setting: This hotel focuses on business travelers during the week and wedding parties during the weekend. I was attending a wedding nearby and a block of rooms was booked here for the wedding guests. You are an hour from JFK without traffic, or 30 minutes from LGA/EWR or Manhattan. The hotel is set in suburbia among much sprawl and strip malls. There is plenty of free parking out front of the hotel. The lobby is long and narrow and completely non-descript. This place feels and looks l... Read more
from Troy, New York
Submitted on 15-07-2016
filthy, moldy place. do not even think of staying there. elevator very slow. Floor carpets are filthy. Hotel's rooms are scattered so far away from one other - you basically had a workout to walk to the room. dinner at the restaurant was a big disappointment. Steak was served ice cold. never again am I staying nor recommend that place.
from Philadelphia, Pennsylvania
Submitted on 16-07-2016
Beautiful hotel would definitely recommend and everyone there is very nice...from the shuttle service to reception hall and back, the service was outstanding. The rooms were very clean...simply no words.
from New Jersey
Submitted on 16-07-2016
We stayed at the Woodcliff Lake Hilton with a room block of 40 rooms for a wedding held off-site. The entire staff treated us as if we had the wedding on-site. The bridal suite surpasses any in the area and allowed the girls a comfortable place to get ready. Overall the experience was very positive and we would recommend this to anyone.
from Lindenhurst, New York
Submitted on 16-07-2016
This hotel was had all the bells and whistles. We had a great stay. The hotel was picked by our cousin for her wedding guests, and it was easy to find and the staff couldn't have been nicer. We would definitely stay there again.
from Irvine, California
Submitted on 17-07-2016
Goo location, nice people, concierge level if you are a gold HHonors or better. Lively bar and the feel of an upscale hotel. Priced reasonable in comparison to Marriott near by. The indoor pool is also nice.
from Saint Louis, Missouri
Submitted on 20-07-2016
We were in the area for a wedding of a coworker and this hotel was recommended by the bride. The facility was beautiful and rooms were spotless. They have both an indoor and outdoor pool. The outdoor area has ample seating for many groups to enjoy meals or just to relax. The hotel shuttle provides transportation within 3 miles and picked us up from the train station.
from
Submitted on 30-07-2016
The 1st floor is really the basement. So when I got to my room it felt like a basement and dark. But I was so far away and had so much work to do I just stayed there. I did try and call but no one answered which was strange because about 3 folks were at check in hanging around. I'm a loyal HH person but this hotel just had a too big to enjoy vibe c
from bronx
Submitted on 04-08-2016
Another Exceptional Stay . If there was a dictionary listing for gracious and attentive customer care in a hotel directory, General Manager Brian J. Curiale, who epitomizes enthusiasm and caring -- and his wonderful staff at Hilton Woodcliff Lake -- would be that picture. We‚??ve enjoyed several wonderful getaways there over the last few years and, as always, the personnel and the beautiful facility never disappoint. The staff and management from an-ever pleasant GM, Brian C. and his ... Read more
from Fort Lee, New Jersey
Submitted on 12-08-2016
This hotel is overpriced and not up to the par of other Hilton that I have stayed at in the past. It is also a big maze and not well signed. My room was 459 on the fourth floor all the way at the end of a very and extremely long corridor so I tried to find a side or back door closer to my room near a parking lot (the door near my room was on a large hill and only lead to a tennis court and some sort of trail). This place is such a maze I got lost in it and could not find any other exit to use ex... Read more
from San Diego, United States
Submitted on 14-08-2016
This hotel is a well kept secret. We assume it is primarily a business hotel, but, at least on weekends, folks seemed to be using it to commute to NYC for theater and the like. That was what we did. We went to the Ridgewood Park and Ride, but other folks we talked with on the elevator simply Ubered it to Manhattan.
from Queens, New York
Submitted on 30-08-2016
Quick little getaway with the family, as our end of summer hurrah. We were celebrating my cousin's and stepfather's birthdays. Perfect place to unwind, pool both indoor and outdoor, restaurants, and shopping area right next door. It was perfect.
from
Submitted on 30-08-2016
The gym was closed due to flooding, they couldn't accept credit cards in the bar; the front desk had inept people working it; our room was a thousand miles from the elevators; our room key kept on failing; the hallways were warm; it was too noisy in the hallways Friday night after 10pm and on and on and on. They wanted $18 for a breakfast buffet which should have been complimentary- what a joke!
from
Submitted on 31-08-2016
The hotel staff were very friendly. The check in/out very easy. The lobby is beautiful and the room was very comfortable and quiet. The down side: restaurant and fitness center were not open while we were there. Required walking a few blocks to some shops/food (not always a bad thing) or shuttle service (nice) with a short 5 mile radius
from newark, United States
Submitted on 31-08-2016
Excellent service and friendly staff. The hotel was booked. I requested a last minute request to stay a second day. They were booked but managed to accommodate me for an additional night. Hats off to Brian Bandura at the front desk. Always friendly and curtious. Will always provide an upgrade when availible. And to Diana Lamcaj in the executive lounge. Diana always remember's me and my wife. Always friendly and curtious as well. And to Marion Willis in the executive lounge. Marion and I alw... Read more
from New Jersey
Submitted on 02-09-2016
Nice hotel excellent service from the front desk and breakfast food attendant knowledgeable to please the guest very attentive , buffet breakfast are mouth watering many choice to select from fresh fruits , made to order omelette Eggs. Love this hotel will be back again soon. Keep a good work and thank you for your wonderful hospitality.
from Princeton, New Jersey
Submitted on 09-09-2016
Perhaps it was the rooms in need of updating, perhaps it was the poor performance by the Banquet staff for a business meeting. Perhaps it was the late night front desk person who I told about the refrigerator not working and having water in it and giving me an unexpected attitude" as though I shouldn't be calling about it. For a Hilton property, this was truly a less than expected experience and one that impacts future considerations for booking group reservations in the area. - 3 STARS (room on... Read more
from Archbald, Pennsylvania
Submitted on 11-09-2016
The hotel is always a nice place to stay when in NJ. Beds and pillows are the best ever. AC is very loud and really needs to be adjusted to be able to sleep. Hotel staff is wonderful and accommodating. Good bar and restaurant and coffe shop in AM. Indoor pool is a real treat.
from Washingtonville, New York
Submitted on 12-09-2016
Had a great time for the night! Would highly recommend. The staff was super friendly. Our room was clean, and smoke free which was excellent. All the amenities were up to my standards of cleanliness!!
from Holmdel, United States
Submitted on 18-09-2016
Please be careful. We chose this for our wedding block and had many problems. The rooms were not all ready for our guests at check in time, and the front desk couldn't handle the volume of check ins. Not all our guests received their hotel bags which had details and directions to the wedding. Please realize how long it takes for check in when we had 80 rooms checking in and other groups and wedding parties were doing the same. Not a good system! They also told me that previous guests didn't chec... Read more
from Grand Cayman
Submitted on 19-09-2016
My wife and I stay at the Woodcliff Lakes Hilton at least twice a year. It is the best option for us while visiting our daughter and granddaughter who live in nearby Ridgewood. The hotel has gone through a recent change in ownership and the new owners have spend lots of money to update and upgrade the rooms! Nicer beds and bedding! Improved climate control (no more noisy A/C, nicer bathrooms! But the best part is that the new owners were smart enough to keep the staff! They are fantastic! ... Read more
from Indianapolis, Indiana
Submitted on 23-09-2016
Bar service took forever to get food or a bill. I asked for water and didn't get it. Waitress didn't speak very well English. Wifi was terrible on proper and needs more infrastructure. This is a good location but the only things positive I can say.
from New Orleans, Louisiana
Submitted on 24-09-2016
The hotel rooms were damp and bugs in the room. The food is below average and I had to wait over 1.5 hours for room service. I only stay at this hotel because it is next to my corporate office. Needs to be renovated
from
Submitted on 25-09-2016
Computer system was down leading to delays in obtaining a room. The air wasn't working well and not just in our room, our friends were complaining of the humidity as well. Otherwise the room was clean and fine for a one night stay. While our experience was fine our friends came back from the wedding and were told they should have been placed in another room and someone was staying in the room they checked into! I assume this was due to the computer issues earlier and they retrieved their belongi... Read more
from Miami, Florida
Submitted on 26-09-2016
I had to stay at this hotel as part of a business meeting deal and won't stay here again. It wasn't bad it was just not good and far from our meeting. Your typical business hotel, they need your business but really don't show it.... I called room service for dinner (after having a good experience for lunch) and nobody answered, so I didn't have dinner. I just didn't want to go to the restaurant. I filled up the breakfast tab and placed in at the door know outside and there it was this mornin... Read more
from Hoboken, New Jersey
Submitted on 26-09-2016
Stayed over the weekend for a wedding . Booking was not a problem.. Alex was amazing in helping with everything. Rooms were clean and nicely appointed. Bell service was also exceptional and timely.. Would def come back.. Buffet breakfast the following morning was a little scattered and they ran out of silverware and waitresses were doing their best to accommodate. Looks like they were under staffed for a Sunday morning crowd.. That's a banquet manager's error...
from Boston
Submitted on 26-09-2016
Only two elevators for a very horizontally expansive hotel. Long wait and crowded elevators. Room was dirty--blood on the bedding. No toiletries and too few towels upon arrival. Sink was stopped up. Someone else's trash in the waste can. Ordered an extra bed--3 hours wait even though I called the front office 4 times. The delay caused me to be late for my evening appointment. Pillows flat and uncomfortable.
from Mahwah, New Jersey
Submitted on 28-09-2016
Great day, the hotel was perfect & the staff was super helpful with check-in & out & assistance getting to & from the wedding. The room was clean, the bar was well stocked for us late night partiers. It was a really good experience.
from Delray Beach, Florida
Submitted on 29-09-2016
We stayed here the weekend of my son's wedding and were very pleased with the rooms and the service. The staff was friendly and helpful. The rooms were clean and upscale. There are beautiful grounds at this hotel for those special photos!
from Fayetteville, United States
Submitted on 29-09-2016
The staff were not friendly and one was actually rude to my friend while she was standing in the lobby in her wedding gown. The room was small and had a terrible view (we were on the ground floor and had tree roots out our window). Our shower was dirty when we arrived (hairs in it). Also it was under renovations and half of the stuff was closed, including the gym, but they charged us the same. Absolutely not worth the money!!!
from New York
Submitted on 02-10-2016
We just stayed at this Hilton 10/1/2016. The rooms we had were on the 1st floor which actually on the basement/lower floor, not the ground floor where you come in. They had some type of damage and we had to walk through a work zone with men plastering, removing rubbish. They had construction paper covered with dust all over the hallway where we had to pass. They said we could use another side door but that door did not lead to our room, you still had to go downstairs, no elevator back there.... Read more
from Basehor, Kansas
Submitted on 03-10-2016
Great experience and wonderful staff. Rooms were very spacious and comfortable. Stay here you will be happy. We were able to have some great reunions with family before and after the wedding. Plenty of shopping nearby to support your needs.
from Middletown, New Jersey
Submitted on 05-10-2016
Service was aweful. Checking in was a nightmare. Was given a room with the wrong bed setup. Had to go back to the lobby to fix the issue after waiting 30 min to check in. The hotel hallways were full of dirty bedding past 6pm. Horrible stay.
from Washington DC, District of Columbia
Submitted on 06-10-2016
Stayed here for a family wedding -- rooms were comfortable, staff were friendly, the hotel was easy to find and near shopping, the WIFI worked, and I got a kick out of using the Hilton Digital Key to open my room door. Now for the bad part of my review: 1. The first floor is under construction, and there's lots of dust, and creepy hallways to navigate (if you're like me and you're trying to avoid the next challenge by taking stairways); 2. The elevator is miles (okay more like 2,000 fit-bi... Read more
from New York City, United States
Submitted on 10-10-2016
If you want a hotel where you have NO food options past 11 pm or the Starbucks inside the hotel closes by lunchtime, stay here. The bar/food area closes area and when it's open, is BEYOND slow. If you want to have housekeeping chatting at the top of their voices outside your room, then stay here. Or have drunk partiers banging on your door at 3 am asking if you called in a noise complaint, then stay here. ABSOLUTELY awful - one of the worst experiences I've had recently and not worth a penny o... Read more
from United States
Submitted on 10-10-2016
We thought it would be great to spend the night close to wedding venue, it took 17 minutes and they only allow 2 shuttles to the venue and back to the hotel later at night. No breakfast apparently is included although for the "special" price of the room you would think it should be. The hotel itself is clean and nice but for all the other misunderstandings, it's not worth it.
from Staten Island, New York, USA
Submitted on 16-10-2016
The hotel staff was amazing. We were there for a wedding. After driving an hour, we check in and headed to our room with plenty of time t spare. That was until I realized we left my dress home!! I was so upset, I went to the front desk in a panic. It was Sunday night at 5:30 . I figured nothing is open. The front desk staff calmly took my phone and found the mall nearby, within 5 minutes I was headed out the door praying they were open. They were! In 15 minutes I had a new dress for the wedding ... Read more
from New York City, New York
Submitted on 17-10-2016
Hotel check in was very easy and room was ready prior to expected check in time but was disappointed that there was no continental breakfast offered and additional "surprise" taxes were added to the bill that I was unaware of.
from Harrisburg, United States
Submitted on 19-10-2016
Very nice hotel especially for the price. Minor complaint of having a very long walk from the lobby to the room. I would like to see alternative entrances and exits. Amenities for the price were great. Nice, clean, new feeling rooms with comfortable beds.
from Maywood, New Jersey
Submitted on 19-10-2016
I have stayed at the Hilton Woodcliff Lake many times in the past 2 years and have always found the staff to be pleasant and efficient. The couple of times I encountered an issue, they ensured that they were corrected in a timely manner.
from Lake Shore, Minnesota
Submitted on 22-10-2016
Checked in at 3pm on a cold, rainy afternoon. Front desk gal was very pleasant. Long walk down a series of halls to my room. The thermometer in the room was set at 62 degrees. Turned up the heat. Went to the bar for a beer and to watch college football on TV. Had an appetizer. The bartender was a really nice guy. Had a great nights sleep in a comfortable bed. Breakfast was typical, nothing to write good or bad. Overall very nice stay!
from Lenox, Massachusetts
Submitted on 23-10-2016
This HIlton met all the basic criteria that I would expect from a full-service Hilton: nothing more, nothing less. The front desk personnel, especially Robert, were exceptionally friendly and helpful. I wanted to read and enjoy a nice breakfast so I chose to order an omelet instead of the buffet...big mistake; omelet was less than mediocre and poorly presented, especially for the price. Don't make my mistake - choose the buffet. The walk from the lobby to my hotel took forever. The hotel is... Read more
from Honolulu, Hawaii
Submitted on 26-10-2016
Not a fan. Second time we have stayed here for a reunion. The property is so spread out that it is a good 10+ minute walk from the front desk to your room; don't take an elderly person here. We didn't have a room fridge, so I called and asked for one. They brought me a dirty, moldy one that stunk. On the second day, we came back to our room to find our dirty glasses and tea cup complete with used bag still sitting around. Also, during our long hikes down the hallways, we were amazed at the amoun... Read more
from
Submitted on 27-10-2016
Like the other reviewer we were here for a reunion. No refrigerator in the room. Beds were too soft for my taste. Room service dishes stayed in the hall forever. Housekeeping didn't arrive to clean the room until late in the afternoon. Lot's of issues with amenities throughout the property with closed or inoperative facilities, machines, etc.. The largest issue was management's failure to try to fix an issue brought to their attention regarding adequate seating to accommodate our large group's ... Read more
from
Submitted on 30-10-2016
Stayed here on business. Staff really try their best to welcome guests with friendly smiles. Although a buffet option, i felt breakfast at $18pp was overpriced (service was not great either), only bar was open in the evenings, the food was ~okay, if i knew there were restaurants close by; i would have dined elsewhere. Facilities (gym and sauna) were not available on arrival due to maintenance and staff were really apologetic though there was no offers to alternative suggestions to compensate the... Read more
from Bengaluru, India
Submitted on 05-11-2016
The set up was very nice! But you can see its an old hotel. Everything looked tired! Not much choice in the executive lounge. If you are in the area, it's ok to book it. Nothing exciting though! I cannot recall much of this hotel, other than its old.
from Bellevue, Washington
Submitted on 08-11-2016
Stayed at the hotel for a wedding. The hotel is well located with nice green surrounding. Being a diamond member, there was no recognition. No upgrades, no nothing, disappointed. Being a weekend, the lounge was closed and nothing offered in lieu. The breakfast was Ok, nothing great. There were parties going on in the rooms and that was disturbing. The hotel requires refurbishment.
from
Submitted on 08-11-2016
Stayed here for a wedding. The hotel was nicely remodeled. The staff friendly, the ground lovely, some shopping close by as well as restaurant facilities on the premise. Plenty of on site parking. Staff friendly, efficient, and professional.
from Toronto, Canada
Submitted on 10-11-2016
I have to start I am not one to complain and this is my first ever post Front staff was extremely horrible, I have requested a shuttle 6km away and have been waiting for 1hr, I called to ask status and he said the driver is not back yet? Then I asked for a number to a local cab company because I would prefer to get back to my hotel instead of waiting outside so they put me on hold for 10-15min, then a person picks up and it's conferenced to another disgruntled customer...... me and him are left... Read more
from Millstone Township NJ, United States
Submitted on 15-11-2016
I recently stayed at The Hilton in Woodcliff Lake NJ. This is a very nice property. It is extremely clean. The staff is terrific and the accomodations are very nice. It has ample parking and a private entrance for executive level guests. I highly recommend this property. It is nicely priced for such a nice hotel.
from Chatham, New Jersey
Submitted on 19-11-2016
Loved the location, decor, comfortable beds and great bathrooms. The bedroom size is very spacious. The hotel itself is really nice among with the staff and rooms. They accommodated me last minute and were very kind.
from
Submitted on 19-11-2016
The Hilton Woodcliff Lake is a no frills business hotel that tries hard to meet guest needs. The price is right and the location is great. The one thing this hotel has never been able to master in the 17 years I've been staying there is the food. I do not eat lunch or dinner there, and instead opt to go off property. If I owned this hotel, I would be working hard to fix this problem.
from Charlotte, North Carolina
Submitted on 22-11-2016
Stayed overnight for a wedding nearby. This hotel is clearly a business/conference hotel but that isn't necessarily a negative. The appearance is modern and up to date and everything was clean and well kept. The rooms were what you'd expect for something in this price range. The service was good for what interaction I did have with them. One thing that did impress was the onsite breakfast, the variety of food was above average and the made to order omelettes added a nice touch. Overall a s... Read more
from Margate City, New Jersey
Submitted on 22-11-2016
Far from wedding venue but close to parkway comfortable room good bed updated bathroom tiny shampoo and condition coffee in room ample parking spots won't be back because only for wedding since it's far from home but liked the Hilton
from new york, United States
Submitted on 24-11-2016
Initially we were impressed with the hotel layout and staff friendliness and so booked a block of rooms at this hotel for our wedding guests. Everything fell apart when we checked in the night before the wedding. Reception staff could not find available rooms for us, told us that the hotel was completely booked up and we had to wait more than half an hour before rooms were located for us, way in the back of the hotel very far from the elevator. There was no bell man on duty when we checked in a... Read more
from Northport, New York, United States
Submitted on 27-11-2016
Refrigerator on floor. No coffee table. Had to wait and hour and call 3x to get a small table delivered and be told none of the rooms had tables by couch. I saw coffee tables in rooms when walking by and door open when maids cleaning. So we were lied to. Toilet didn't flush had to wait for maintenance to fix. Bathroom very small ,door opens and toilet in the way.
from Baldwin, New York
Submitted on 28-11-2016
Our room was very far from the main lobby. No security as we returned to the hotel at 1:30 am from a wedding and an entrance door in a deserted parking lot out of the view of the main area of the hotel was unlocked
from United States
Submitted on 28-11-2016
This was our second trip to this Hilton. The staff is super-friendly, room is clean, pool is lovely (although we didn't get to enjoy it this trip). This hotel by far, has my favorite beds. I slept better here than I do at home! It's location is great in that, there is a great bagel cafe nearby as well as other dining options. There is a grocery store and other shopping as well! (Chico's, Athleta...)
from Monroe, New York
Submitted on 29-11-2016
Accommodations are great! Rooms are clean with high end decor and the staff is pleasant and helpful. I would definitely recommend this hotel and would stay here again. Check in and check out process was quick and efficient
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