from Hasbrouck, United States
Submitted on 19-11-2016
My direct flight got me into Newark airport late Wednesday evening, and by the time I got to Hilton Hasbrouck, it was almost 10 PM. A friendly smile at the counter recognized me being a Hilton member and offered me free WiFi. I replied with a smile, but thought I don't really care since my company would pay for it anyway. I was hoping that I would get a high floor and a queen size bed as stated in my preference under my Corporate account profile, so I can get a good night sleep and be fresh f...
My direct flight got me into Newark airport late Wednesday evening, and by the time I got to Hilton Hasbrouck, it was almost 10 PM. A friendly smile at the counter recognized me being a Hilton member and offered me free WiFi. I replied with a smile, but thought I don't really care since my company would pay for it anyway. I was hoping that I would get a high floor and a queen size bed as stated in my preference under my Corporate account profile, so I can get a good night sleep and be fresh for a full day meeting next day. I was surprised to learn that I would be staying room number 127 for the next few days, and because the room had no drinking water, I was offered bottled water adjacent to the check-in counter to take to my room. By that time, I was too tired to ask for anything and just wanted to get to my room, shower and hit the bed. I took the elevator to 12th floor, thinking I must have given a high floor, but realized it was a banquet area and no rooms! I then figured my room must be on the first floor. Evident that brain slowed after a long day... Disappointed. When I got to my room, I smelled some sort of French fries or deep fried oil odor. I thought to myself, maybe it was my nose smelling something in the hallway. I ignored the offending odor and started to get settled in by turning up the air. When I hit the shower, the horrific experience began. Minutes into my shower, with shampoo on my hair and I began soaping my body, hot soothing water hitting my shoulders all of a sudden turned to barely warn. I checked the faucet thinking I must have touched the knob by accident causing the situation. By the time I realized it wasn't me, the water had become completely cold in spite having turned the control all the way to hot. Next thing I know, ice cold water bounced off my right shoulder as I held the knob trying to assure this was the farthest I could turn for maximum possible hot water flow. Not only was there no hot water, arctic cold water continued to hit me and ran down my body. I felt my body as though going into cold shock. While I was grasping for air, I stepped back far enough to avoid additional trauma cold water did to my body. As this point, I was in my half soaped body and shampoo on my hair, and I thought to myself if I just wait for a few seconds, hot water might return and I could just go on and finish up. Well, cold water continued long enough that I began to think about what I would need to do to clean up the shampoo on my hair and soap on my now goose-bumped body. What seemed to be an eternity, and just as I decided to wrap the bath towel and step out of the tub, the water all of a sudden turned scorching hot. I reached for the knob trying to turn it the opposite direction, trying to control the temperature of the water, only to realize it was too late. Even with my quick reflex, scorching hot water gave me a first degree burn in my right triceps, shoulder and a bit of my upper thigh. The experience left me in total shock, I don't remember how the rest of the went. The next morning, I had a full breakfast buffet at the 6 AM and hurried to my meeting. By the time I made it back to the hotel that evening, I was too exhausted to do anything. The shower on the second night was what I would called a controlled trauma. With the experience the night before, I carefully navigate through my shower routine. I thought to myself when the hot water turn cold, would it be that the hotel ran out of hot water? The second night, the traumatic shower is more controlled and I hurried and finished up quickly, so I could go to sleep to prepare an early appointment the next morning. When I approach the counter on Friday morning, I was greeted with a "checking out" question. I thought to myself, I am handing this guy my room key, what else would I like to do? Is he gonna ask me how was my stay? He didn't ask me and just gave me my receipt. At this point, I was in a hurry to get to my appointment and there is no point to bringing anything up. Besides, all was lost with my fond memories of Hilton stays around the world, this experience was abysmal. Every bit of my experience did not meet my expectations for the Hilton I used to know. I thought to myself I shall never return to this location and should think twice before booking any Hilton brand hotel in the future.