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Hilton Garden Inn Reno

Reno, NV, US (RNO)

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Based on 497 reviews
This beautiful Hilton Garden Inn Reno, NV hotel offers relaxing accommodations, friendly service, and a comfortable atmosphere for both the Business a
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1 king bed

1 King Bed

  • King-sized bed
  • 32-inch HD LCD flat panel TV
  • Complimentary HBO®, ESPN and CNN
  • OnDemand® movies and video games
  • Microwave and refrigerator
  • In-room coffee and coffee maker
  • Clock radio with MP3 connectivity
  • Sleeps up to 4 guests
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2 qn bed

2 Queen Beds

  • Two queen-sized beds
  • 32-inch HD LCD flat panel TV
  • Complimentary HBO®, ESPN and CNN
  • OnDemand® movies and video games
  • Microwave and refrigerator
  • In-room coffee and coffee maker
  • Clock radio with MP3 connectivity
  • Sleeps up to 4 guests
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Hilton Garden Inn Reno
9920 Double R Boulevard, Reno, NV US 89521

This beautiful Hilton Garden Inn Reno, NV hotel offers relaxing accommodations, friendly service, and a comfortable atmosphere for both the Business and Leisure travelers

Property Amenities:

  • Meeting Rooms
  • Restaurant
  • High Speed Internet
  • Wheel chair access
  • Business Center
  • Complimentary Parking
  • Pavilion Lounge
  • Valet Dry Cleaning
  • Laundry
  • Indoor Heated pool and Whirlpool Tub
  • Complimentary workout facility and in-room Stay Fit Kits
  • USA Today newspaper each weekday morning

Room Amenities

  • 32-inch HD LCD flat panel TV, OnDemand movies, video games and complimentary HBO, ESPN and CNN
  • Large work desk with convenient desk-level outlets
  • Herman Miller Mirra ergonomic chairs
  • Microwave and refrigerator
  • In-room coffee and coffee maker
  • Iron and ironing board
  • 2 dual-line phone with voicemail
  • Clock radio with MP3 connectivity

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 497 reviews
from Phoenix, Arizona
Submitted on 02-05-2016
A multitude of minor issues added up to place this hotel only in the average category. From a lumpy mattress (should be replaced), poor TV quality and reception, to missing breakfast vouchers, inoperative gym equipment, cool pool and sour cream for the coffee maker, while minor, aren't issues we have experienced at other Hilton Garden Inns. The high point was dinner, where the bartender/server provided excellent service and the food was good.
from Salt Lake City, Utah
Submitted on 03-05-2016
Whole staff was very generous and helpful during our stay. Breakfast and dinner was great as well and room was as comfortable as expected to be. Great hotel with great service all around. I will definitely stay here again if a future visit is in store.
from Meridian, United States
Submitted on 10-05-2016
Hotel staff was friendly and helpful. Hotel was clean and the room had plenty of space to accommodate me and my Mom and Sister. Breakfast included a good variety of choices. Hotel located close to conveniences. Very nice experience.
from North Bend, Oregon
Submitted on 14-05-2016
Excellent property, but only moderate value. Need more benefits for being a Honnors Club Member. Good location to interstate lots of services near by. Staff could be a little more helpful in recommendations for restaurants
from CANBY
Submitted on 16-05-2016
The rooms were nice, the people were nice but the shower was wither scalding or cold. Just when I thought it was almost warm enough it went ice cold.... The person I was traveling with had exactly the same experience during the same time frame
from Oakley, California
Submitted on 18-05-2016
The rooms were your average hotel room. Nice indoor pool and front counter staff was nice. The breakfast lady (short blonde hair) was as rude as it gets. Practically refused to make us omelets or other fresh breakfast as indicated by menu. Hot water in the rooms ran out by the 3rd shower and the beds were terrible. This is my first bad review of a Hilton hotel ever.
from Minneapolis, Minnesota
Submitted on 26-05-2016
It is in a great location with easy walking access to food and refreshments. There is a Starbucks across the street for morning coffee, and several quick and easy meal options. There is also a trail that connects to a pond that is nice for a run or a walk.
from Calgary, Canada
Submitted on 27-05-2016
I always feel fortunate that I chose this hotel on my first trip to Reno several years ago. I always find the staff friendly and professional; the rooms clean and comfortable; and the location ideal. I wouldn't stay anywhere else.
from Atlanta, Georgia
Submitted on 02-06-2016
It's your typical HGI layout. The rooms were clean and nice. The front desk staff were nice and helpful. I couldn't get into the pool for some reason, never checked with the staff about it though. Not sure what was going on on the floor above me, either a very heavy walker or the floor/ceiling construction was poor (or a little of both)! I still don't care for HGI's breakfast deal $12 plus tax and tip, I walked over to Mickey D's instead. Embassy Suites has the best breakfast and it's free. Prob... Read more
from Hermosa Beach, United States
Submitted on 05-06-2016
The staff at this hotel is excellent. They did an outstanding job over Memorial Day weekend with a packed hotel. They were able to maintain the highest standards even though they really needed more workers given the large number of guests.
from Lincoln Nebraska, USA
Submitted on 15-06-2016
Hotel really needs updated. Walls were in bad shape. See pic of horrible wall patch around an electrical outlet. Doors opened into each other and very worn due to they had hit each other a lot. Room was also very dark and yellow. Weirdest thing I have ever seen is this sensor by the door (see pic). I still do not know for sure what it is for but the install was horrible! It definitely had me worried. I went and asked the front desk what it was and the gentlemen stated he thinks it is part of th... Read more
from San Diego
Submitted on 17-06-2016
I wish I had found the nature-filled walk behind the hotel before the last day of our stay. The hotel should play-up this bit of wild Nevada right on their backyard. Duckss, geese, songbirds...just beautiful. We were in last minute, as my father took ill suddenly. Reno was pretty much booked up due to a huge snowstorm, and whole town full of snowboarders. So we didn't have much choice. Close to the airport, and really close to Mt. Rose highway (the road to Lake Tahoe) We stayed four nig... Read more
from Washington State
Submitted on 20-06-2016
I usually do my homework before booking a room, but this was a last minute stop. I booked the room and later looked at the reviews on TripAdvisor. Finding some recent negative reviews I was concerned. However, from the moment I arrived I had a great experience. The young man at the desk was very friendly and helpful. My room was clean and quiet, and I had no problems with the hot water as some others have mentioned. They are located only a few blocks away from the freeway and it is walking... Read more
from California
Submitted on 21-06-2016
Love the beds in this hotel. They are so comfortable. I had the best night sleep in a long time. The rooms are very clean and luxurious. The breakfast were great. I would recommend this hotel to anyone .
from Dallas, Texas
Submitted on 21-06-2016
Stayed at this hotel for a couple of nights. Hotel is very well maintained. Extremely clean with all modern amenities. Good location as well - 45mins to South Lake Tahoe. Nice pool for the kids. Great Breakfast with plenty of options.
from Henderson, Nevada
Submitted on 26-06-2016
We have business nearby this hotel every year and it is always like coming home. The staff is welcoming, the rooms are clean and comfortable, the convenience of the wi-fi, restaurant, the laundry room, business center, work out room and easy location to other restaurants and groceries enhances the comfort.
from Albuquerque, New Mexico
Submitted on 26-06-2016
Nice hotel but we require a functioning pool where we stay. The pool water was so cold during our stay that it made me believe it was not heated at all. The hot tub was drained and nasty looking. May return but only if advertised amenities are functioning.
from Salt Lake, United States
Submitted on 27-06-2016
Staff was friendly, hotel was clean, and the experience was good...until we woke up to have breakfast! The only option they offer is $12/person. You're not in the food industry! Far cheaper hotels even offer free breakfast. Give an option for muffins, bagels, donuts, etc.!
from Henderson, United States
Submitted on 28-06-2016
I have had business trips to this hotel for the last 7 years and they always deliver. Comfortable and convenient. Would love to see the tables put back outside on the patio - our teachers always enjoyed sitting out there in the evening.
from Boise, Idaho, United States
Submitted on 29-06-2016
We really appreciated not staying at a casino/resort. It was just one night and did not want to have negotiate through a casino! The staff was very helpful and courteous, the room was exactly what we needed. Easy to get to driving. The breakfast the next morning was very good. The fruit was very fresh, juice was good. The only disappointment was the waffle. You make it yourself, no problem, but it fell apart getting it out, tasted ok but don't think I'll do another one. Over all the stay... Read more
from Bishop, CA, United States
Submitted on 02-07-2016
We always look forward to coming to this hotel in Reno. We're greeted with a big smile and a welcome back. Staff are accomodating with what we need and the restaurant on the premises is a big plus. I don't like to drive at night so dinner here is a treat and well prepared. Breakfasts here are huge and omelettes made with whatever you'd like. I can't say enough about the staff -- almost like family.
from San Clemente
Submitted on 06-07-2016
Although I only spent 2 nights at the hotel, the staff, both at the front desk and at the restaurant were friendly and nice. When I checked in my room was not only ready, but I was able to get an earlier check in than I had anticipated. Would definitely stay at this hotel again!
from Reno, Nevada
Submitted on 12-07-2016
Immature rude unprofessional night supervisor very argumentative we asked for a early check in and was told to call the night before which we did my best friend was getting married and we needed the room to have the bride get ready when I called to find out what time we could check in the supervisor argued that I was calling all day asking the same question and that he said he told me before it wasn't a guarantee of checking in early and to quit calling and asking the same question,. Come to fin... Read more
from Parker, Colorado
Submitted on 13-07-2016
The rooms are very nice and were clean. The beds are very comfortable. Breakfast was very good but is not complementary. All the hotel staff were very friendly and helpful. There is plenty of parking.
from Mono Hot Springs, California
Submitted on 14-07-2016
i almost hate to publish how great this place is, i want to keep it all to myself :) this place is so wonderful. next to a lake, great rooms, clean, lovely, nice little pool and wonderful eating area, stay here you wont regret it.
from Layton, Utah
Submitted on 19-07-2016
It was a pretty good room. Better than at the Peppermill. It is a little out of the way of travel I-80. Be a good location for the airport. Overall it was a great night. The bed was comfortable. Do have an issue with the pillows. They are not so comfortable.
from Sparks, United States
Submitted on 19-07-2016
We had a great time at this hotel. Everything was clean and welcoming with a friendly family atmosphere. We had hoped to enjoy lots of pool time with the kids, but the water was too cold for play. We also dined outside the hotel and did not use their inhouse restaraunt.
from Albany, Oregon
Submitted on 20-07-2016
A great property off the beaten track. More commercial/residential but several dining options close. Quiet hotel and great sized rooms. Things were clean and well cared for and it was an easy in and out hotel. Lots of parking but mostly on side and back of hotel.
from Columbus, Georgia
Submitted on 20-07-2016
This was your typical Hilton Garden Inn just off the highway in Reno. It's away from all the casinos so it's quiet and not much around. Great hotel for just passing through the area. The made to order breakfast was good also.
from Avery
Submitted on 21-07-2016
Have stayed here alot in the past. It has a great walking path around a nearby pond which I enjoy. On this visit, I noticed that the carpet in my room was soiled and the carpet outside the elevators were really dirty. Some of the tiles inside the elevator were cracked and the walls were marked. I think the cleaniless and maintenance of this facility has gone downhill.
from Washington Dc, District Of Columbia
Submitted on 21-07-2016
Yes, it's just a Hilton, but it's somehow nicer than most run-of-the-mill hotels. The lobby is a place I actually liked spending time. And, above all, there were no slot machines. Thanks god. The people running the bar and restaurant were fine to deal with but is that just Nevada or this hotel in particular?
from Nh
Submitted on 23-07-2016
Rooms and hotel could be updated but they were very clean nonetheless. A little far from downtown activities but not a terrible drive. Internet could be improved. Breakfast and service was good as well.
from Ellicott City, Maryland
Submitted on 24-07-2016
Nice hotel. Friendly and helpful staff. Breakfast is not complimentary and a bit expensive. Peggâ??s for breakfast is across the street, about a 5 minute walk. A couple of other restaurants are within a 10 minute walk. Facility was clean. I acquired a king suite â?? separate bedroom which is always nice. Not too far from airport, maybe 20 minutes. I used the laundry room â?? very good in wash and dry time.
from Lehi, Utah
Submitted on 24-07-2016
The Hilton Garden Inn on Double R boulevard is conveniently located near highway 395 off South MeadowsParkway. There are several eateries nearby if one does not want to eat at the small restaurant located inside the property. There is a beautiful pond with a paved trail just behind the property. The property itself is quiet and is staffed with helpful employees. The room I was assigned was in a state of disarray from being shampooed earlier in the day with furniture being stacked on the beds ... Read more
from Oklahoma City, United States
Submitted on 24-07-2016
The breakfast "buffet" contains no protein (eggs or meat). Instead you have to be waited on, order, and wait for food delivery for low carb diets. Not the quick breakfast "buffet" I was expecting. Omlets were great though! Just don't go down thinking you'll grab something quick on the way to the office. Housekeeping never emptied my ice bucket nor provided another plastic liner. Had to dump water out every day and reuse the wet liner. Not a huge deal, but not great service either. And not... Read more
from Indio, California, United States
Submitted on 31-07-2016
This place stinks stay anywhere else but here unless you like old dirty carpeting lumpy mattresses, old TV's and the sound of footsteps from the floor above you. This was the worst experience ever in a Hilton Hotel product. In addition if you should read online that this hotel has been newly renovated please disregard it is not true. The hotel age according to the front desk clerk is at least 10 years old and the rooms look like they are at least 20 years old. This hotel does not stand up to the... Read more
from Ridgecrest, California
Submitted on 03-08-2016
When I am traveling to Reno, NV, I always choose the Hilton Garden Inn for my stay. It is always very clean and the staff are very customer oriented. The Symposium that I was attending, was actually being held in a large Casino in Reno, but as all casino's, they are often very smoky and usually crowded on the Weekends. I find it easier to just drive to the event, use their Valet Service for my automobile and then when I am ready to leave the event, just simply have the Valet deliver my car... Read more
from Napa Valley, California
Submitted on 10-08-2016
had a pleasent stay the rooms were spacious and clean wouldnt hesitate to stay at another hilton property the staff was friendly and helpfull would like to have had a softer bed but other then that it was and awsome stay
Submitted on 12-08-2016
Stayed one night on our trip across country. Lovely hotel with great staff and nice restaurant with good dinner food and great breakfast. Good for sleeping -- quite. If you want to stay near Reno, but not in the city, this is a good place to keep in mind for a good night's sleep.
from San Francisco, United States
Submitted on 12-08-2016
Stayed at this hotel during Hot August Nights. Its a bit of a drive away from the main strip but is convenient to get to the different venues which are hosted at all the major Casino hotels. We were able to book this hotel when most of the main hotels were sold out
from Edmond, United States
Submitted on 14-08-2016
Poor customer service and incorrect information given by night clerk. Airport shuttle not available when promised. Beds were hard. Room furniture was worn and carpets were worn and dirty. No apology, refund, or compensation for inconvenience was offered.
from Concord, California
Submitted on 17-08-2016
Clean, and well taken care of property. The staff is very accommodating. Just about 15 mins to downtown. Thumbs up for sure! I plan on booking again for our next soccer tournament in Reno/Carson City.
from houston, United States
Submitted on 30-08-2016
I would stay here exclusively if they didn't charge $25/day parking. Service is exceptional. Beds are among the best in this hotel class. Be sure and let the nice gentleman open the front door and offer you water.
from Antioch, CA, United States
Submitted on 30-08-2016
This was a great experience for me and my wife. We drop off our youngest at UNR for college. The Hilton has always gave great service from morning to evening shift. The food/Dinning area. The bar was great. The fitness center was great. Looking for to coming back soon!!!!!!!!
from Hudson, United States
Submitted on 05-09-2016
My two room suite was nice except for the dirty and stained carpet. I loved the front desk team but housekeeping needs some help. The carpet outside the 4th floor elevator was very stained and dirty and terrible to even look at. Check out your room before you agree to stay in it.
from Redding, California
Submitted on 06-09-2016
A good choice away from the noise and smoke of the casino hotels. Cooked to order Breakfast was great! Room could have been cleaner. All staff were very helpful. Lots of stores and restaurants nearby.
from Sacramento, United States
Submitted on 07-09-2016
Another great stay at the HGI Reno. If you want a change of pace from the casinos, consider staying here. Staff is welcoming and helpful. Kudos to Cheryl for checking me in early so I would not have to store bags until later.
from Reno, Nevada
Submitted on 10-09-2016
Stayed here for a wedding party and found it peaceful and clean. Expected breakfast to be included in the price of room so that was a bummer. I'd go across the street to Peg's Glorified Hsm and Eggsibstead. Good place to stay if you want to be out of Midtown.
from Park City, Utah
Submitted on 10-09-2016
I found this hotel to be very convenient for the needs of our trip and the hotel staff were accommodating. The room was nice and quiet and the location of the hotel was close to the freeway, gas and several other types of stores.
from Charlottesville, Virginia
Submitted on 12-09-2016
An old favorite, but it's been a couple years and the ol' gal is showing her age. Nothing awful, but scuffed furniture, worn rugs, and everything just a little past its prime. They've done work in the lobby, so maybe rooms will be next? Hope so
from meridian, i
Submitted on 13-09-2016
We stayed here one night and found the location to be clean and in great condition. The room was comfortable and the staff was friendly and inviting. The people above us were very loud and the front desk was great at handling that immediately.
from Cordova
Submitted on 14-09-2016
Hilton Garden Inn - great value for price paid. Very clean, convenient and helpful staff. Nice grill available & good coffee in Lobby with fresh fruit. Convenient to airport. Stayed overnight to fly out of Reno next morning.
from Healdsburg, California
Submitted on 20-09-2016
The Hilton Garden Inn is right off of 580 South at south meadows parkway. It is quiet with restaurants nearby This is a top choice for visiting Reno. There is a gas station next to the hotel as well as a shopping center across the street
from New York City, New York
Submitted on 20-09-2016
The bed was comfortable enough but the room was quite noisy which made it hard to sleep. There was a lot of machinery noise and you could hear radio or TV from adjoining rooms. We were put in an accessible room (we did not ask for) and the shower curtain did not go all the way to the floor so when you showered water got all over the bathroom floor. Breakfast was mediocre and not worth the price, when we asked if there were any meat options that did not contain pork we were told no and the ser... Read more
Submitted on 24-09-2016
We are staying at the Hilton Garden Inn while visiting our son and family. Randy is the host at the restaurant. For the second day in a row we have come down to breakfast to a very pleasant experience. We have traveled all over the world this year and Randy is probably the most efficient and polite host we have ever seen. He is apparently a very hard worker and conscientious about what he does. And the food is great!
from Gilbert, Arizona
Submitted on 27-09-2016
Hotel was great, but only comment is that I wish they had free breakfast like most of the chains that are the same quality do now. Staff was great and hotel was very clean. Good location with easy access to freeways. Restaurants and gas station all close by.
Submitted on 28-09-2016
We stayed here during the Reno air races and it was very nice. Close to the airport, lots of restaurants nearby, the food in the hotel itself was really good as well, and it was quiet. Great views but I think that's the west coast in general. The beds have this cool knob where you can change the firmness. I liked that. Pretty good sized parking lot, no loud parties, well lit at night, has a cool little trail out back to explore, and bless them for giving you 2 cold water bottles at check in.
from Redding, California
Submitted on 01-10-2016
We came to Reno for Street Vibrations. Our stay was very comfatable and pleasant! The front desk staff and restaurant staff were very friendly and helpful! We enjoyed our clean comfortable room very much!
from Riverbank, California
Submitted on 02-10-2016
Checking in was simple and easy and the staff was really pleasant. ...rooms were very clean and comfortable. .my family and I enjoyed the hot break fast and their view...we will most definitely cone back and stay at this hotel...
Submitted on 02-10-2016
We chose Hilton Garden Inn because of it's location, knowing we'd be climbing Mt. Rose and visiting Carson City on some day trips. The hotel lobby, bar & restaurant were great, and there was room provided outdoors to lounge or even work on your tan. Staff was friendly, competent, accommodating, and added to the pleasantness of the hotel. Gas, groceries, restaurants, and a walking path around a small lake are all within walking distance, and we felt safe walking in surrounding areas day & nigh... Read more
from Santa Ana, United States
Submitted on 02-10-2016
This is a refreshing change, no Casinos attached, The room was very clean, and the friendly and helpful staff made this a perfect place to stay. I felt this was a safe place to stay with my wife and small kids. Smoke free rooms were a big plus for us.
from Susanville, CA
Submitted on 02-10-2016
The beds are comfortable, rooms clean and staff are friendly. We stay here because it was cheaper than the Atlantis but more quiet and you don't have people running down the hallways in the wee hours.
from Cambria, California
Submitted on 08-10-2016
This property is on the southern fringe of Reno, far enough from I580 that you don't hear traffic. Staff are amazing, especially the guys who handle breakfast and dinner. The menu has a variety of choices. In my case, I jokingly chose the salmon and asparagus pictured on the front of the menu but not listed with a price inside. The waiter said "no problem" and promptly delivered it. The entire property is very clean, with imaginative decor and ambience of a more expensive hotel. Only 20K HH poin... Read more
from Reno, Nevada
Submitted on 09-10-2016
I've been staying here for many years....not so much during past two years. Generally speaking, front desk and restaurant staff have always been great. Great location for my purposes. Reading other reviews, I wonder if people actually notice their surroundings. Do they not notice the place has never been refurbished? That the elevators and carpeting tend to be on filthy side of cleanliness? That the restaurant has the cheapest utensils found anywhere? They claim high pilferage as t... Read more
from Elk Grove, California
Submitted on 08-10-2016
Carpet was dirty and worn. Mattress was so old that it was like sleeping on a V; you rolled into the middle. Not comfortable. Needs some upgrading! Hotel was in a decent location and quiet in South Reno.
from Piscataway, New Jersey
Submitted on 09-10-2016
This hotel is in a central location, great staff, and excellent bar tender Eduardo and restaurant staff. Quick access to the airport, downtown and local restaurants and bars. Only 45 minutes from South Lake Tahoe.
from South San Francisco, California
Submitted on 10-10-2016
This hotel is worndown! The general area carpet and specially the room carpet were filthy. The tub in the room kept clogging up which is very unsanitary!!! The hotel from desk person was also the dishwasher in the kitchen, which made the checking process take longer than thirty minutes. The breakfast selection was very ordinary and almost stale (specially the fruit section). This is the worst Hilton Garden Inn hotel I've stayed at in the 8 years that I have been traveling. They could do a whole ... Read more
from Phoenix, Arizona
Submitted on 17-10-2016
We arrived before Noon and were informed that no rooms were available for check-in. That was understandable and I said OK so we will register now and be back later this evening. The Guest Rep. informed me that we could not be registered until rooms were ready. That is an unneeded policy and not good guest service. On being checked-in later we were handed two bottles of water. I suggest it would be better service to have these in the guests' room and replaced daily during their stay. Lastly I ... Read more
from Fair Oaks, United States
Submitted on 19-10-2016
Love the Hilton chain and have never had a bad experience and that's why I look for them wherever I go. I have done business with the Hilton in Sacramento for many, many years and have always found the staff to be friendly, fun and extremely efficient. Hilton staff goes out of their way to make each experience as enjoyable as possible.
from North Las Vegas, Nevada
Submitted on 20-10-2016
A nice mid level value hotel. Good location close to freeway access. No complimentary breakfast and it's pretty expense to eat breakfast there. Restaurants and stores within walking distance and a gas station right outside the parking lot is convenient.
from Fredericksburg, United States
Submitted on 02-11-2016
This is a great hotel. The rooms are clean and quiet. The staff is always accommodating, efficient and friendly. The restaurant is excellent and the location is very convenient to the airport. I stay here whenever I'm in Reno.
Submitted on 05-11-2016
Great value for the price and location. Rooms were clean and spacious, and the hot breakfast cooked to order is a huge plus, especially if you're a Gold or Diamond member. It's also centrally located with many dining and convenience shopping options nearby. You can't go wrong.
from Hinsdale, United States
Submitted on 07-11-2016
We were attending our son's wedding. Location was perfect - close to airport, close to wedding venue. Very satisfied. Arrival and check in quick and friendly. We did not dine at the hotel but by appearances would have been a great experience. Coffee in the morning was ready early, fresh, and available through out the day.
from San Jose, California
Submitted on 08-11-2016
Nice clean facilities overall. Excellent service. The suite I stayed in was huge with 2 bathrooms. The only thing I felt it could be improved is the beds comfort, for the hotel to change the worned out carpets.
from Colorado Springs, United States
Submitted on 24-11-2016
When I checked-in my room wasn't ready for me (a diamond member) but was for my non-diamond member co-worker. They stated that being a diamond member had no bearing on room availability/ readiness. This makes one wonder why anyone should go to the trouble of being loyal to the Hilton brand.