BookIt.com® Verified Traveler Blanca S from Bay Point, CA

"I've never stayed here before, but I'd been to Vegas a few times prior. I knew we weren't getting that great of a room, but when we finally arrived it didn't even seem worth it. The walk to the room is like some sort of surreal fun house walk. The hallways are so long, dark, and gray that you feel you're entering a morgue. Once inside the room it was furnished nicely... but it was incredibly small. No tub... I didn't see anywhere that there was only a shower. Not a big deal but something I look forward to on a vacation. There were lots of small issues with the room that you could tell the hotel is just not caring to fix."

BookIt.com® Verified Traveler A Recent Traveler

"The first room we were placed in was awful. The lock on the door didnt work tiles were falling off the wall. We told them and were given another room but had to fight with the receptionist who was incredibly rude to us. It wasn't until the manager showed up that people changed their tone with us. Very disappointed in the resort fees."

BookIt.com® Verified Traveler A Recent Traveler

"We stayed in the tower suites that you had to access through the white doors. Our room was newly remodeled rooms. The rooms were very nice. The hotel has some remodeling done inside and is nice and clean. I would stay there again."

BookIt.com® Verified Traveler Bennett from Torrance, Ca

"The MGM hotel was awsome. The new rooms are nice and comfortable. Great price for the value"

BookIt.com® Verified Traveler GUY LEVESQUE from GROSSE ILE, MI

"THE BUFFET SERVED THE WORST FOOD I HAVE EVER ATE. THE MEATS VERY SO TOUGH AND THE SERVICE WAS TERRIBLE. WE COMPLAINED TO THE MANAGER TWICE BEFORE HE FINALLY REFUNDED OUR MONEY, WE THEN ATE ELSEWHERE OFF THE PROPERTY. THE SHOWER RAN OUT OF WATER... YES THAT IS CORRECT, THE SHOWER RAN OUT OF WATER TO P THE POINT WHERE WATER WAS DRIPPING OUT. WE FLEW HOME WITH BODY WASH STILL ON OUR BODIES FROM NOT BEING ABLE TO RINSE PROPERLY. THE SAFE KEPT MESSING UP, TWICE IN ONE DAY. THE FIRST TIME WE WAITED A LONG PERIOD OF TIME SO WE COULD LOCK UP ARE VALUABLES AND LEAVE FOR THE DAY ON AN OUTING. THE SECOND TIME THE SAME DAY ARE EAGLES TICKETS WERE IN THE SAFE. SECURITY TOOK FOREVER TO COME AND LET US INTO THE SAFE. WE WERE LATE AND MISSED THE BEGINNING OF THE CONCERT. WE ASKED CUSTOMER SERVICE TO RUSH SECURITY TO OPEN THE SAFE, BUT AGAIN THEY TOOK THEIR SWEET TIME."

BookIt.com® Verified Traveler Sherry Sewell from Elverta, CA

"We PLANNED this trip ahead of schedule about two months prior to arriving in Vegas. It was one of the couples first times and it was for her 40th Bday. When we checked in at 3:30pm when check-in was, they were very busy cause the Eagles were playing their that night 4-21-12. Front desk checked us in gave us our room keys, went to the room and NOT AT ALL what we planned and PAYED FOR. We got a basic room and we PAYED for a Tour Spa Suite. So we called to front desk and they said they didnt have any of those rooms available. They confirmed order on March 20, 2012, one full month prior to our arrival date. the hotel then at that point said we can give you a $150.00 food voucher for there own location.BIG DEAL! So we payed over $550.00 for 2 basic rooms cause they sold our rooms to someone else that walked in for that day. How do you explain such a tacky business & schedule of rooms for the clients when they PRE PAID for something. My husband and I go to Vegas 2-3 times a year AND THIS WAS THE WORST STAY BY FAR AT THE MAIN HOTELS ON THE STRIP AND I DONT RECOMMEND YOU TO STAY THERE AT ALL OR FOR SURE DONT BOOK A TRIP THERE IF THERE ARE ANY CONCERTS CAUSE YOU BECOME A PEON(THIRD CLASS CITIZEN) I would like to know what business would have you pay for a service upfront and then when you get there its not at all what they sold/told you. False advertising all the way. I feel sense we didnt get what we paid for."

BookIt.com® Verified Traveler Carrie from Maine

"Was downgraded because we smoke, reserved the West Wing Deluxe King, but was not told till check-in that the West Wing is non-smoking. No Compts were offered. We were moved 3 times during stay. We were even asked by desk clerk if we really needed to sleep together. We ended up with a lovely view of the parking garage. No sound proofing between rooms or from hallway, we were woken up every few hours by very loud guest. Love the pool, but music to loud and not open late enough. Concerige very helpful and polite. Beds were comfortable, room was clean. I think i should have received what I paid for."

BookIt.com® Verified Traveler Juan Barragan from La Habra, California

"Ive been in vegas 5 times and this was the worst experience ever...They gave me the wrong room and when i went to talk to the help desk all the staff were arrogant and didn't solve my problem. I had to speak with the manager and she was smart with my wife. I just came back from afghanistan with the marines, i spent 7 months fighting for this country all i wanted was have fun in vegas but thanks to them couldn't have it."

BookIt.com® Verified Traveler David from St Andrews, Manitoba

"Loved every aspectof the Resort!"

BookIt.com® Verified Traveler Caroline Spencer from Dallas, Texas

"The hotel staff was extremely friendly and efficient. The room was smaller than I expected. There was no counter space to lay out toiletries and personal items. There was no coffee maker or refrigerator, which are things I expect to find in any room. It is such a huge place. The pools were overcrowded, and the music was too loud. It was too loud to carry on a conversation with the person sitting next to me. The pools also close way too early (5:00 and 6:00 pm) for Spring."

BookIt.com® Verified Traveler Greg from Fairfax, VA

"The room was very nicely accommodated, the pool area is large and spacious, but a bit of a hike from the rooms. The staff were very nice. My only complaint were the 'resort' fees (and associated taxes). I may get stuck paying for this out of pocket (I was there for a convention) Annoying too, is that one of the things this resort fee is supposed to cover is the free wifi which wasn't very good if you are trying to do any business. Also, note that the business center nickel and dimes you for any business activity ( email, printing, PC access) Clearly, they want you gambling and not working, unfortunately conventioneers need to at least be able to do the latter."

BookIt.com® Verified Traveler Angela from Auburn, Wa

"For starters my trip came with free tickets to one of seven shows but we went on a 'blackout' week so we werent able to get the tickets. When we got there I noticed the blackout was ending a day before we were scheduled to come home and the staff got us last minute tickets to a show even though we were supposed to have booked them weeks earlier. They were quick to get me a special pillow for my neck also . The newly remodeled room was large and classy. Easy to use monorail. That being said... there could have been a coffeepot in the room so you wouldnt be forced to overpay for coffee at the lobby shop everymorning if you wanted a cup...the fridge in the room was only for the items they filled it with on the pressure sensors so you could not purchase anything and put it in the fridge...you had to pay their rates for beverages which were about double. There was $140 fee on top of the room rate but at least I had been warned about that in advance. The machines in the casino were pretty tight. They charged $16 each for the tubes to float the river pool. We even had a photo taken before the show I mentioned and they wanted $40 for that...bottom line...they seemed to overcharge for everything!"

BookIt.com® Verified Traveler Anne M Rodriguez from Fontana, California

"I booked a suite back in Feb and was very disappointed when i got there only to find out the suite wasnt available... I had payed in full for my reservation"

BookIt.com® Verified Traveler Lisa from Quispamsis, New Brunswick

"Room not as advertised.Stayed in West Wing;no way is that 4-star!Not sound proofed,not in good repair,small room.Not cleaned very well.Can I have my money back?"

BookIt.com® Verified Traveler Ryan from De Pere, Wi

"To begin with, checking in was a complete disaster and hassle, it took 3.5 hrs!!!! Is that the normal routine for a guest to have to wait in another room for that period of time while the front desk figures their stuff out?!?!?!?! The view from my room was very dissatisfying. Then the fridge in the room, well where do I start.... I noticed a fridge in the room, so I assumed being that I had paid for the room....that also meant that I had full access to putting what I wanted into the fridge. I simply removed what they had in the fridge and put it ALL on the floor underneath the fridge. I then put some water and beer in it. Room service came into our room numerous times without us being in there and removed our beer and water and then left. Instead of leaving some kind of note letting us know we were not to remove anything from the fridge....NOTHING was left letting us know!!!! So again I removed their stuff and put our stuff back in the fridge. I left the room for 5 mins maybe 10 total....ran to a friends room down the hall on the same floor, and they had come back into our room and put their stuff back in the fridge and put ours in the box. I returned to the room and was curious if they had been there and THEY WERE!! And this time, our fridge was locked!!! A call came in telling me that they were charging me $300 because of the stuff I had taken out of there fridge. WHAT?!?! If they are there to take inventory, how are they not intelligent enough to see that EVERYTHING that was taken out of the fridge was left right there on the floor. After all of this nonsense, they finally brought in a seperate fridge. I didnt realize that the fridge in ther room was specifically for their stuff as there was NOTHING there telling me this!!!! There should be a large sign on the front door of the fridge saying - don't remove anything from fridge or you will be charged. They had sensors on the firdge and could see if something was removed. Basically nothing short of a camera in the room basically...kind of feel violated with someone being in and out of our room without our knowledge and having some kind of sensor. This information should be posted somewhere so that your guests are fully aware of this!!!!!!!!!!!!"

BookIt.com® Verified Traveler JIm from Vancouver

"Check in experience was terrible. Arrived at 8:00pm to only be told our two rooms were not available. Hotel could not accomodate us and offerred a dinner voucher and told us to come back around 11:00pm. Our rooms were not ready until 1:00a.m. and then when we got there one set of keys did not work so it was another 30 minutes before we had access to one of the rooms. Night Manager was very unhelpful and didnt really care that we were inconvenienced. Hotel did give us a food and beverage credit for our inconvenience however by that time all we wanted was our rooms. This was the first time satying here, overall the rooms and services were good but having stayed at many other Vegas resort hotels I would stay somewhere else the next time."

BookIt.com® Verified Traveler Amanda from Decatur, IL

"Love the hotel. The rooms were very nice, I loved the atmosphere and the location of the hotel. Would stay again!!!!"

BookIt.com® Verified Traveler Elbert Baker from Deland, Fl.

"The room was small, the setup was inconviienent. The door to the shower and the commode were glass so if anyone knocked at the door when you were on thr pot you had to stop or yell out for them to wait. Not good, not exhaust in the bathroom, not good.... The bed was top notch, very comfortable. The tv was ok, but no coffee in the room and it was 14 floors and approx. 3 city blocks away from the place to buy coffee. The people were vry nice but nice does not help with age, bad knees, bad backs and hip issues. We had no clue the hotel was this size or the distance to the restaurants were that far away.. Would I go back, only if I could get a room closer to the elevators!!!!!!!!!!!!!!!!!!!! The lady who checked us in was awesome, she did everything she could for us, went out of her way , but she had no contrl over the geography of our rooms...."

BookIt.com® Verified Traveler Jeff MacDonald from Bolingbrook, Il.

"It was ok.....When we got to the hotel to check in we were charged another $80 for 'Taxes'. SO............Great Deal????????????Hidden fees weren't in the budget. "

BookIt.com® Verified Traveler Sara from Kelowna, Bc

"My stay was great! I recommend staying there! However, on our last night we heard something going on in the room next to us. We called security, they came but then left after they were told that 'nothing was going on.' It became worse immediately after security came. We had to wait all night to give our statements to police and listened to the out of control man in the room next to us yell and argue with security for hours. By the time this was all done we were a bit traumatized and not in very good moods. What did hotel management do for us? Gave the 4 of us a $50 room service credit... the $50 was not even enough to get 2 of us meals. Plus we had already been out to dinner and were leaving the next morning. Big disappointment on how this was handled. The man should have been removed so that we didn't have to listen to his yelling for hours. This was super disappointing because it ruined our saturday night and our last night in Vegas. Felt we were treated unprofessionally by the management who thought we would just brush it off and want to go out clubbing by the time we were done dealing with all everything at about 12:30 at night. Unpleasant end to our trip!!!"

BookIt.com® Verified Traveler A Recent Traveler from San Diego, CA

"My stay was enjoyable, hotel was nice."

BookIt.com® Verified Traveler Todd from Charleston, SC

"This is our 3rd trip to Vegas and we've stayed at 2 other places. This is by far the best hotel. They have recently renovated a lot of the rooms and working on the others."

BookIt.com® Verified Traveler Sophia from Antioch, Ca

"Stayed in tower spa suite for one night. Very clean and the beds were so comfy. WE checked in at noon and got our room right away!! Staff was friendly! Loved the hotel and would stay again!!"

BookIt.com® Verified Traveler LaTonya Warren from Macon, GA

"Our stay at MGM Grand was wonderful. The staff was cooperative and always willing to help us!"

BookIt.com® Verified Traveler A Recent Traveler

"Great place to stay. I would recommend to anyone. The people, hotel and Casino were great. Mnay options to eat within the hotel."

BookIt.com® Verified Traveler Marisa Johnson from Vallejo, Ca

"The $56.00 resort fee should have been refunded because the wi-fi didn't work When I mentioned it at check out the Desk clerk response to was ' Well did you call tech support?? I said no I didn't realize you had tech support...Her response was ' Yes we do' & because I didn't even try to fix it there is nothing they could do. She made me feel as if it was my fault their Wi-Fi didn't work"

BookIt.com® Verified Traveler Elizabeth from Westchester, New York

"This was my first time in Las Vegas and was sooo excited to be going, im 23 so I figured what better place than vegas! When i arrived the concierge was nice very pleasant had no issues other than if you do plan on staying here they will charge you an extra $25 a day which i definitely wasn't pleased with.. once we got to our room it was disgusting.. its like they never even cleaned it, towels on the bathroom floor, left over mens shampoo, water and gatorade bottles all over the room. I called downstairs to let them know what happend.. they said they would send someone right up to give us a new room, nope. We ended up waiting in the room for 35 minutes for someone to come up, so i finally called back downstairs and someone told me to come get the keys after they said someone was coming right up.. once we got into our new room everything was fine.. BUT let me tell you there pictures of their new 'Grand King' is nothing like in the pictures its like they instagramed the picture to make it look better than the room actually is! Also for there mistake on giving us a messy room all they would give us is 2 buffet tickets... but don't even get me started on the buffet.. you have to wait 45 minutes to even get a table you wait in line to get a table which isn't even very efficient.. once I got my food i noticed a button in my chicken! A button!! As you can see this is all in the first day, i would never recommend this hotel to anyone, they obviously need to have more meetings with housekeeping and with there dining staff. Hopefully if I ever change my mind about this hotel they will have better staff."

BookIt.com® Verified Traveler LETRICIA GIVENS from GARLAND, Texas

"The service was great! I loved everything about my Las Vegas trip, and the hotel made my stay very pleasing. I would definelty stay here again on my next trip to Las Vegas. Thanks"

BookIt.com® Verified Traveler Elizabeth T. from Toronto

"No surprise. No delight. I mentioned our 20th anniversary celebration at the time of booking. The hotel made no effort to recognize this. The front desk even asked why we were there and still no sincere recognition. I guess we were just part of the cattle that they ship in and out of their hotel. This was our 3rd stay here so it may be time to try another property."

BookIt.com® Verified Traveler Kim Stoltz from Covington, La

"This was by far the nicest casino/hotel we saw while walking thru each one on the strip. We were very pleasantly surprised. The Lazy river and multiple poos were exquisite, there were multiple good restaurants and also several shops . Also nice that all shops were not really upscale high end . and the great price we got the vacay for mad it all the more pleasing."

BookIt.com® Verified Traveler HERMET from PARIS, FRANCE

"très bel & grand hôtel. casino immense. je recommande de jouer au blackjack, l'équipe y est très sympa. Les chambres sont agréables, grandes et propres. personnel charmant malgré la taille de l'établissement. Attention aux chauffeurs de taxi qui surchargent honteusement de 20$ les courses depuis l'aéroport. Préferrez les navettes. "

BookIt.com® Verified Traveler Lisa from San Diego, CA

"We checked in early Friday morning, and our room wasnt ready, so we were given a room on the West wing. The walk to the room was the longest I've ever had to walk, and the elevators were in a very inconvenient area. The room we were given temporarily was very small. We were told to call back between 10-11am for our upgraded room and we were given a $30 drinking credit. We call promptly at 10 am that morning and was told our room wasnt ready and that our upgrade would expire at 4pm that day, and to check back in later. Then 230pm rolls around and I wait at the front desk (which was total chaos- there is not a first come first serve policy and people could be waiting 20 minutes and someone else could walk up and get serviced quicker because of luck). I was told that the room wasnt ready again and to check back by 330pm. Because of this and the offer expiring at 4pm we had no choice but to wait at the hotel. I check back at 330pm and our room is STILL not ready. By this point- I am becoming very frustrated with the whole situation. The staff member was kind enough to give us a whole different room altogether and stated that our old room key cards would shut off in 30 minutes allowing us enough time to get our bags. Sure enough- we get to the room and our keys dont work. We then call Security to open our doors and it takes then 45 minutes to respond!!!! Instead of walking around and enjoying our Vegas getaway- were investing more time in waiting on MGMs mistakes and mishaps. Only then does the Security come and open our door so we can grab our things. Thank God our new room was clean (the view was undesirable). And the rest of the trip was uneventful. Because of this, I wouldnt stay here again."

BookIt.com® Verified Traveler Mychelle Gibson from Southfield, MI

"I believe that the hotel is a nice hotel location for Vegas, however I believe my particular stay could have been better. Get to the check in counter and was advised that we needed to pay a 'resort' fee. I was not given the option to choose a resort over a hotel and preferred to stay on the hotel side. Also, the room itself was nice. We had issues with the plumbing as the shower and sink would overflow when running less than 5 mins. So we had to take very quick showers to prevent any leaks. In my opinion this was not acceptable. I also had issues with availability of show times and had to settle for a show that I wasn't really interested in. Outside of those few issues the hotel was nice and the staff was very friendly. I would stay there again, but after all the fees and bad show tickets I would probably book outside of bookit.com again and still make out with a great deal."

BookIt.com® Verified Traveler Steve Vogel from Castle Rock, CO

"Our stay was fine - the hotel had everything we needed and it was our preferred location on the strip. "

BookIt.com® Verified Traveler Jasmine Texidor from New York, Ny

"we had a good time and good stay i will stay again"

BookIt.com® Verified Traveler Ted Garcia from Grand Prairie, Texas

"I booked a grand king room and when we checked in we were put in a Tower spa suite, it was very overwhelming. We arrived late on a monday, front desk was very fast and efficient . I will recommend this to everyone, and even return in the future."

BookIt.com® Verified Traveler Nathan Dutton from Claysville, PA

"Requested a late check-out time, which they provided and house keeping wouldn't leave us alone. Otherwise......great stay...."

BookIt.com® Verified Traveler Vicky from Mckiney, Tx

"The hotel and our stay were great. Make sure you take your confirmation when checking in. The hotel booked the wrong date. But overall we had a good time once we got properly checked in."

BookIt.com® Verified Traveler Lynn from Rixeyville, VA

"Everything went very well. The room was wonderful---the hotel a little too large for our comfort but everyone was nice. Only complaint was the Buffet. We ate at Buffets at 3 other hotels that week and this one was very poor. It was quite unremarkable--little variety--a lot of cheaper foods(tacos, enchiladas, etc.) and very lack-luster. Would not recommend and will not eat there again. Casino was great."

BookIt.com® Verified Traveler Art Hollencamp from Dayton, Ohio

"Rooms were newly redone. Electonic blackout curtain was efective. Staff could not have been more friendly and courteous. Ate at Wolf Gang Pucks, Rain Forest Cafe. Excellent. 5 minutes to airport. Tough to beat. Las vegas is a completely differnt town than it was 5 years ago. .Sports book was nice too."

BookIt.com® Verified Traveler Pedro from Laredo, TX

"I'm a bit dissapointed with my stay...First,the wait to check in was just too much and the staff at the desk was not the friendliest. I had reserved a suite for 4 nights but this room was not available when we got there. They put us on a standard room the first night they moved us to the suite on the second night. They gave us a $75 food credit but was not worth the trouble, then the suite was not what I expected, this suites need to be remodeled. The hotel was very nice and the entertainment was a good one....I expected more from this very popular hotel and it didin't delivered....."

BookIt.com® Verified Traveler Jeter from Savannah, GA

"The main areas were very nice --- Hotel Lobby, etc. However, the checkin folks are tooo much in a hurry to explain everything --- also player's club so you don't quite grasp everything ... they were friendly enough though. Our rooms were in the West Wing... you leave from this fabulous lobby ... walk into this dark gray (carpets filthy) ... dark grey dungeon looking atmosphere. You get into your room with the same horrible dark grey. Room small but clean. Buffet was horrible ... Rain Forest Food Horrible ... Service from the cocktail waitresses slow ... I just returned from Biloxi so I had that to compare it with. The highlight was I won quite a bit on the slot machines ... but you know what ... it doesn't make up for horrible room and filthy carpets ... Maids did there job and were excellent ... they can't paint and scrub carpets ... I realize this ..."

BookIt.com® Verified Traveler J Smolen from Aurora, CO

"From the moment we arrived, everything was above and beyond. Staff, food, even the newly redone room was amazing! Concierge superb! Three days - hard to find any fault, Five Stars without question. Thank you!"

BookIt.com® Verified Traveler CHERYL from MILWAUKEE, WI

"Everything from check in to check out couldnt have been better. Asked for an upgrade and was given a beautiful room on the 12th floor. No complaints here!!"

BookIt.com® Verified Traveler Telicia Ward from Douglasville, Georgia

"This was the worst hotel/resort stay ever. I stayed a total of 6 days and was not impressed and will never be a guest at this hotel. This experience put a stain on my whole wedding weekend.We ended up in three different rooms. The first mistake was our first room, which was the size of a shoe box and was filthy. The carpet in the first room was so nasty that I would not walk on it with my sox. The shower in the first room was dirty, there was soap scum all on the glass shower doors; which made my stomach sick. The sink had stains that looked like someone brused their teeth and left the dryed toothpaste. After crying I called guest services only to get representatives with additudes, who really did want to help me or my husband. After getting nowhere on the phone in the room we went down to front desk. We met the only pleasant person that worked for this hotel. She saw the frustration in our faces and knew there were some issues. After speaking with her manger she was able to get us into a different room, and even sent us a bottle of champagne. I thought this was the end of our troubles until we got to the room and it smelled HORRIBLE. Not only was the smell a problem but the television was as old as my and I'm almost thirty. At this point my husband was so upset that he had to leave the hotel because he was sick of everything and was tired from lugging 200pounds of luggage that the bellman never came and got from the first room. Soon after I got call from the girl from front desk asking how everything was, I told her the issues in room 2 and she was even upset. I went down to front desk, received another room and this time a bellman was assigned to come with me the room instead of meeting us at the room. As I got in the new room I noticed it was chilled, I turned the heat up and left the room. When me and my husband got back the room was stll only 72degrees. We wanted to shower in warm room so we turned the het up as high as it would go, nothing changed. For the rest of our vacation or room would not get warm, we had a cold room for 6 days. I would not recommend this hotel to anyone not even an enemy. Went to the buffet inside the MGM Gand hotel and it took the server exactly 25mins. To get our drinks and did not get them correct. During check out I expressed how unhappy I was with everything, I was given a hotel letter head envelope and paper! This was such an horrible experience, I will make sure others hear my story......."

BookIt.com® Verified Traveler Mark De Iorio from Naperville, IL

"This was our 1st excursion to Las Vegas and we really enjoyed our stay at the hotel. Though our room was a modest West Wing deluxe king, it was sufficient for the limited time we spent in it, and allowed more money for the phenomenal shows available. Cirque du Soleil KA is a must see. The hotel is right on the monorail line, allowing easy access to the entire city. And, though we explored several other hotels and dining venues, our favorite restaurant, Fiama's. Would definitely consider staying there again."

BookIt.com® Verified Traveler M. Padilla from Middletown, NY

"Did not have any problems with the e ticket but, once I arrived at the MGM Grand I was not impressed with the room accommodations (room was in The West Wing) and by far one of the worse rooms I've ever stayed in. I found the room to be small and dark, had problems with the shower and the sink. I complained to the front desk and had maintenance respond promptly but, there was no followup from the staff to inquire if the problem was taken care of. Was looking forward to my first time in Las Vegas, I doubt I will ever return again."

BookIt.com® Verified Traveler Marianne Lenheiser from Calgary, Alberta, Canada

"Wonderful experience and excellent value!"

"They charged me with $200 in the mini bar for simply moving some items out so I could store my medicine in the fridge. Now I'm having to fight tooth and nail to get the money back for items which I did not even consume! Also they were suppose to give me $75 in food credit which the lady at reception looked at me like I was crazy when I mentioned it as apparently they would never do such a nice thing for guests. Overall I would not recommend this hotel because of their bad customer service."

"Everything went great! Easy checkin, room as selected, newly renovated room as requested. Staff was wonderful. Construction going on but did not cause any problems. The hotel is huge, so lots of walking involved. Would recommend to friends and family."

"the room we got was located at the end of the hall and i don;t know if that is the room we got due to the rate we paid."

"the stay @ MGM was awesome, the hotel is every thing you could want. centrally located for all the activities you would want to do, or just stay at the hotel, they have it all. The staff was pleasant everywhere in the hotel, from the check-in desk to the men polishing the floor. i would recommend this hotel over others i have stayed at in vegas."

"My trip to Vegas was AMAZING!!! My room was GORGEOUS with an amazing view of New York NewYork Hotel. Everything was perfect. I stayed at the MGM Grand and joined the MLife Club and my in-room dining and other services were comped!!!!! (including the $25 resort fee) I won two tickets to see Lenny Kravitz in concert, which was AMAZING as well. Saw celebrities who came out. This was the best Vegas trip I have ever taken. If you go to MGM be sure to book the Grand Tower suites, they are the BEST!!! I"

"i enjoyed my stay at MGM grand"

"We loved MGM again. Our experience all around was good. Although this hotel room we received (West Wing 11th floor) was probably the lowest quality room we have had in our 5 times staying with the MGM it was worth the deal we payed for it. Clean, great bose radio, wi-fi, and excellent staff to keep it clean. Someone just needs to check the light bulbs as one was out in the bathroom, no big deal. Thanks again for a great stay."

"I had a really good time, the hotel was great (MGM is a favorite of mine), no problem at the airport with the e-ticket, no problem at the hotel with my confirmation #, everything went smooth. I will definitely use BookIt. com again!!!!"

"*Beautiful room, but tub was dirty and had wet towels and bugs in it. Had to walk down the hallway and find housekeeping to clean it up.!
*Could have used Coffee pot in the room.
*Beautiful view.
*comfortable bed and Great location!"

"I go to Las Vegas every year, the MGM was the worst Hotel I ever stayed at in Vegas. The staff at MGM was rude. I will never stay at this Hotel again. I paid for my stay at the MGM however I did not Gamble, eat or spend any money at the MGM. I would not reccomend the MGM TO ANYONE."

"All of the staff at the MGM couldn't have nicer. Our stay was superb."

"The MGM was beautiful. Rooms were large and very clean. Staff was great and the restaurants incredible. Everything but the pay outs were beyond our expectations.Our host was friendly and complimented our room charges for many extras. We really wanted to see Cirque Du Soleil but were told it was sold out and she was able to get us tickets! Fantastic show!!! Thanks to our host and MGM for a great get away!"

"Stayed three nights at the MGM Grand and had a good time. No problems were experienced and it was the ideal spot for launching our daily trips down the strip."

"I don't like the resort fee or spa fee,"

"MGM is a very nice hotel. When we checked in there were no rooms with a queen bed only two double beds. This was frustrating that they could not help us at first. The next day they moved us to a room with a queen bed. The food and entertainment was great. I would recommed KA Cirque du Soleil show. It was AMAZING! Staff was very friendly. A slot machine in the casino malfunctioned on us and they comped us with 40 dollars and free breakfast. The hotel was very clean and rooms were nice."

"I Just got back from my first trip to Las Vegas and I am very disappointed to say that i was not pleased with my stay at the MGM at all. I am very well aware I booked it through a third party online but I requested a non smoking room with a rollaway bed and the hotel put me in a SMOKING FLOOR and to get to our room to find a BROKEN FIRE ALARM and they didnt even offer WIFI SERVICE which by this point should be a given! It was my first trip to vegas and had high expectations on the MGM and I spoke to the receptionist about it and told me she couldn't do anything about since i booked it through a third party and it was new years horrible customer service had no other suggestions and told me to go on my way. THEN the bell boy ended up losing our luggage and we killed time trying to find it and ended up being late to reservations. By far the worst experience ever had at a hotel I had a better guest service at the Hampton Inn than at this hotel. I will not be recommending this hotel to anyone. HIGHLY DISAPPOINTED WITH MGM."

"During our stay, we first had to wait in line an hour to check in. In addition, we had no hot water in the room 2 out of 3 days. We were offered 15% off on our next stay which unsatisfactory whenever we were being inconvenienced on our current stay. We will not be going back."

"I don't normally write reviews but I need to let people know the low quality of service by MGM staff. My wife and I arrived at MGM and went to the room we were supposed to go to. It was not cleaned at all and there was one helful staff of MGM (the room service staff were incredible) who said to call Concierge. We called and they moved us to another room. The person on the phone said she will send up a security person to open the room for us. We waited outside the room for 30 min with no-one opening the room for us. We went downstairs to the Conceirge desk. After waiting for a over 15 minutes we finally got to speak to someone. I spoke to her nicely and told her that our room was a mess and we were moved, and she grabed the room keys off me and walked away, and she returned and just said 'there you go.' There was no apology at all. That was the final line, and so my wife and I complained to the manager about the situation. The manager was really good. She did apologise and offered to waive the fees and gave us $44 credit on our hotel account.

If you want a nice accomodation, but really bad service MGM Grand is for you. The managers & supervisors and the room service staff are professional, but the staff you most likely will have to deal are quite poor with their communication and efficiency."

"It was nice, but MGM charged me extra money called resort fee which was not informed by Boolit.com when I booked the Hotel. I was embrassed."

"Went to Las Vegas over the thanksgiving weekend. This hotel was one of the nicer and by far the more clean of the hotel of them all. Hotel clerks were extremely nice. Bell boys on the other hand were rude if they did not receive tips. Rooms did not have fridge, hair drier or coffee maker but were really nice and exactly what was described. If I was to go back, this hotel would definitely be reconsidered."

"Got a great mid-week deal.Rooms were big and clean, really enjoyed my stay."

"i went to LV and stayed at this hotel over the thanksgiving weekend. the service there sucks big time.

-bad front desk receptionist - my hotel booking comes with the $75 promo coupon and the front desk didn't even bother to give me that if i didn't ask about it.
- room has no frudge and coffee maker. totally unacceptable
- make us paid for that resort fee, even when we don't use their wifi and they didn't bother to open their pool.
- bad bell boys - when i didn't give tips to the bellboy because i told him i lost all my money in blackjack tables, the bellboy just toss my bags/ luggage aside.

overall - I won't ever go back to this hotel again.
"

"This was a fantastic hotel to stay in, however I will rate the value very low because we had no hot water in our room the second day of our stay. The lady at the front desk smiled and apologized for the issue, but nothing was ever done to fix it. I assure you all that the nice old lady I sat next to on the plane was not impressed with the apology from the front dest clerk either. I am not a dirty person by any means, but after being outside in the 70 degree weather all day on saturday and in the smoky casino most of the night I was not the 1st person you would want to sit next to for 2 hours without an open window. Hopefully you can get the 12th floor your billion $ casino up and running soon!"

"My recent stay at this hotel in Las Vegas was fantastic. Hotel services were exceptional. Would highly reccommend this hotel and Casino or your next vacation."

"i like it"

"I had a wonderful time in Las Vegas once I got to the hotel. They treated me and my husband very well. I continued to expect a phone call from book it team and never received a call. I went on my trip and received no phone calls which I should've expected. I thought by dealing with a live consultant would have helped, but I think I could've done better doing it myself online. I will not use this company again. I had a lot of broken promises."

"I felt the rooms were a little out dated. The television was at least 20 years old. I had a hard time breathing in the room and the casino due to the smell of cigarette smoke. Although the rooms are non smoking, the smell of cigarette smoke was overwhelming."

"All was GREAT! Staff and room were awesome! We would and will stay there again. You can take off to anywhere on the strip from the hotel and everything is close by. Bookit did a great good and all went very smoothly, from flight to hotel to free show. We will use Bookit again."

"When we got to our motel we did not get our prefered room that we booked and when we ask it was like it didn't matter to them, we was told to come back before 11;00AM when we returned the next day they told us to come back after 2:00pm and when we went back then they told us that they gave the room to another customer, it was only when I finaly got upset we was given our prefured room."

"The hotel was even more grand than i could have imagined. The suite we stayed in was big enough to be used as a residential apartment. The whirlpool in the bathroom was well and truely utilised in one of the best evenings of my life, thanks girls!
You have to live like your rich and famous in Las Vegas and we certainly enjoyed everything the MGM Grand had to offer."

"Overall, we had a great time and experience at the MGM. Our only problem was that they checked us into a room that wasn't cleaned yet, and when we got to the hotel, the room was a mess-. The maid cleaned it while we were gone for lunch and all was good.

We saw the last Jimmy Buffet concert there last weekend and it was a blast! I would use Bookit again!!"

"We were upgraded to a marque suite for 150 more a night. It was well worth it. The suite was fabulous. It had two bedrooms, two full baths, large living room, and wet bar. We felt like queens staying in this 1550 sq. Ft. Suite. Housekeeping kept it spotless. We loved it and hope to stay there again. We went to KA Cirque de Soleli. The show was excellent. The slot machines were tight, but we still had fun. It was a great trip."

"Just stayed there for a long weekend. The rooms were clean and housekeeping kept up with the rooms very quickly and nicely. No coffee maker, which bummed us out. It was older decor(the original, I am sure) and in need of updates - badly. The bathrooms were big but not impressive. The bed was very comfortable. Tube T.V. still - kind of funny but we have one still too(in storage) so didn't bother us any.

I stayed at 'The Hotel' at Mandalay Bay and by far that was superior to this but I also stayed in a room at the Luxor and MGM was better than that - there is some comparison to go by.

MGM itself had a great atmosphere, lots of places to eat, great vibe, outstanding pool - Wet Republic!! Make sure you know that when you stay at MGM and pay for the $20 a day for the resort fee that it also gets you access to about 5 of the other hotel's pools/amenities on the strip - ask them about this! We had no clue until the last day when a drink waitress at the pool told us. Get a room NOT in the west wing. We did and had a great view of the strip, better rooms/bathrooms and super quiet. Had no issues at any time of day with people being loud. It was a surprise.

Be sure to see KA at MGM... this is a side note but that is an outstanding show!

The buffet there was not impressive compared to some of the other Hotels - very comparable to buffets we see in Kansas City. Nothing fancy. Go somewhere else.

Another good thing is a Walgreens is right around the corner - we had to take a few trips there so that was nice to have so close!! The little things when you travel make the difference.

Hope this review helps!


"

"Awesome trip. Definitely will return and use bookit again"

"This hotel was great! Location on the strip is wonderful, close to everything we wanted to do! Our room was very spacious, with a large bathroom. Beds were soft enough & clean. Staff was very responsive & helpful. I would stay here again!"

"Largest hotel on the strip. A great stay. Room in West Wing was like in a boutique section of hotel. Room and service was great. New flat screen in room didn't work. Maintenance came immediately and repaired.T.V. Also embedded in bathroom mirror (Jetsons). Hotel charges a $22 daily resort fee. Book-it says it includes use of fitness center; it does not . You get to use small Cardio room. Fitness center is in spa and near pools for another $25 per day pp fee. Everything is ala carte, nothing is free. No coffee in room. You have to go down to food outlet and pay starbucks prices for coffee.Very smokey in casino which takes up large portion of Hotel 1st floor. Emeril's was great. Grand arena had Jimmy Buffet w/ Coral Reefers. Great show.. That still rocks. Will do it again. Fins Up!"

"Had a nice time and the location was great and inconvienent to the duece services and stores on the strip. They were remodeling so that was inconvienent with the noise. The resort fee wasn't useful cause I didnt use any of the services."

"It was sooo nice.
Thank you for everything you for for me."

"The hotel is great and the location is good and the bus stop is right in front of the hotel. But the satff is very inefficient. I had to wait 40 mins to check out."

"The room was OK, very clean and the bed and pillows were outstanding. We found it was a bit smokey but most of the other hotels were as well. Could have used a coffee machine in the room and the extra resort fee was expensive if you didn't use the services. The breafast buffet was a bit pricey so we ate at the New York, the dinner prices were better.
Not sure if I would stay there again."

"Was not aware of the resort fee!!! Other than that good experience."

"MGM was nice for the price.
My room (non-smoking) was clean and towels were fine. My only issue was that I asked for an IPOD dock and was told my conceirge that it would be $100 but they are renovating and rooms will have that next year ;) LOL
Other than that - room was clean as well as the casino area - KA was awesome!
The pool was great - I stayed 10/6 to 10/9."

"We had such an amazing time in Las Vegas!! Everyone at the MGM was extremely helpful and responsive whenever we needed anything. We will definitely return!!"

"Such a beautiful lobby to welcome us to Vegas! The front desk and concierge were very knowledgeable and courteous. Our room was on the 16th floor facing the Strip. Great view and very quiet.
After visiting other hotels; however, I would say the MGM Grand's casino is the smokiest. For this reason only, I would not stay at the Grand again."

"I had a wonderful time, room was excellent and the staff at the MGM was very helpful. Wasn't happy that they charged me for resort fee when I didn't use any of the services. Complained to the front desk staff and explained to the staff, they worked hard and removed my resort fee for me."

"Book it.com was so easy, I booked everything from my kitchen table. The whole experience was great, the flights were on time and the room was ready when we got there. I would recommend using this site to anyone who wants to book trips, and the next time I need to book a trip, I will definately use this site.

Robert Lecours"

"My trip to Vegas was very good to and from. We had a good time . the flights were all on time with westjet. The MGM hotel is very lovely and the people are very nice. I have only one small issue is they could turn down the airconditioner in the lobby and in the halls as we all froze on our stay there other than that a perfect holiday"

"The entire staff was friendly and pleasant. The room was clean and big enough so as not to feel cramped during the course of our time there. We were able to upgrade our room from a Deluxe King to a Spa Suite for a nominal fee which made the experience even better. The monorail stops right outside the hotel which made going to other casinos and attractions very convenient. There are many restaurants, shops, and attractions inside the hotel other than the casino so you really never have to leave the hotel for anything if you choose not to. Overall, a great experience!"

"Had trouble getting a room upgrade because of a third party booking but finally was able to at check in but wouldn't allow us to over the phone for some reason. We upgraded to the celebrity spa suite which was ok but not what we expected. The room was clean, but definately needs a remake as far as furniture and wall paint goes. The TV was outdated as well older tube one. I guess after seeing the beautiful lobby and casino areas I was expecting the room to match - not the case. We ordered room service which came faster than expected and wonderful! All the staff really went out of their way to accomidate and were all very friendly. Don't expect to get a complimentary drink at the casino though anytime soon - very understaffed and had to buy the $7 beer at the bar! The waitresses only came around about every 45-1 hour in most cases if at all! Also you can't use the elevators at the end of the hallways and it's a walk to the main ones so that was inconvenient as well as our room was almost at the very end of the hall. I probably won't stay at this hotel again."

"Excellent place to stay. You never have to leave. Everything you need is under this roof. Absolutely beautiful and so clean. The pools are fabulous!"

"Hotel was very nice. west wing room was small, new features not worth size of room. Staff was extremely friendly. Very busy place this past weekend because of the fight. would return in the future"

"Got an awesome room with a view of the strip. Hotel was nice, and there was a lot to do and many places to eat. Access to the train was in the MGM so no long walks to other hotels. Also really liked the pool area- it was huge and there was plenty of space to find your own area."

"I had a great experience in my trip to Las Vegas and staying in MGM Grand was the best desicion i could make. The hotel was huge! a lot of restaurants, slot machines, shows. What can i say, you should stay here your next trip to Vegas, you are going to have the best vacation ever!."

"Poor service, under staffed, not very helpful and should check with third party booking. Dont use it or don't pass the blame."

"Check in staff very friendly, but 1st room was like an inside cabin on a cruise ship...awful. Went back to check in and was given a better room, but 2 queen instead of 1 king bed. Do not accept those little rooms in the 'WestWing'."

"The MGM Grand is a HUGE hotel. You would never even have to leave if you didn't want to as everything is right there. The room was large and comfortable, and I was surprised that it was very quiet at night. The pool area was fantastic, especially the lazy river. You really have to get down there early to secure a lounge chair though. My only complaint is when we requested a min fridge for our room (and I do mean 'mini'), we were told it was a flat rate of $32 for the entire stay, and then tried to charge us $25/day on our final bill. After speaking to the manager though, the charge was removed. Overall, the hotel is very nice and well located on the strip; also close to the airport."

"This hotel is very nice!!! We received a free buffet with our trip. There were lots of items to choose from and the food was exceptional! We will definitely be back to this hotel. Staff was great and overall experience was much more than what I expected. "

"Rooms were good enough. Nothing too exciting but who care you don't spend much time in the room anyway. Shower head was annoying too low and I'm not a tall guy. Elevators were a bit annoying they took forever (we stayed on the 9th floor) Staff was friendly and helpful. Pool was great. Loved the lazy river. Would definitely go back and recommend to friend."

"The Mgm grand was above and beyond my expectations. The room was the right size, the furniture and atmosphere was contemporary and it was perfect! Room service was great, they took care of room every time we left. When we requested anything they were there promptly. Also, the hotel itself was amazing! There is a lion den with two lions! The pool section was huge. Three pools , a lazy river and access to the exclusive wet republic pool! There are michelin star restaurants downstairs, including famous restaurants like Emerils and wolf gang pucks. All i can say FIVE STARS!"

"The hotel was very clean at all times. Staff members were friendly, efficient and willing to help out. The hotel offers many amenities and services. I would stay again."

"Myself and a friend stayed for a week and enjoyed our accomodations! We had a blast and the MGM Grand offered everything we needed right there. We didn't have to leave the resort if we didn't want to. We are currently planning another trip back to the MGM Grand."

"The MGM Grand is a beautiful hotel. We loved it during our February visit when there were red roses everywhere. It smelled wonderful when we walked in the front door. Our room was clean. We slept so good in our comfortable, luxurious bed. We love the location. We could walk out the front door and start walking down the strip to some of our favorite stops. The M&M store, shopping areas, etc. We visit Las Vegas twice a year and the MGM Grand is our home away from home. We love it! "

"I stayed at the MGM three times and absolutely loved each time. Beautiful bathroom and spacious, clean rooms. My kids played at the arcade and their buffet is to die for. Plenty of entertainment too, the lions and studio 54. Just a beautiful atmosphere."

"March 10 was my first trip to Vegas, staying at the MGM Grand Hotel, it was an awesome experience and very rewarding. I would recommend and do plan to visit again. The staff and amenities were upscale and hospitality was the finest. Excellent."

"The MGM has the true Vegas experience all wrapped up under one roof. Restaurants, casino, shows, and one of the best arenas for concerts and sporting events. The hotel rooms were nice and clean but the decor looked a little bit dated. The location is close to the center of the strip but there is still a good amount of walking to get to other casinos and hotels. Overall I like this hotel and the accommodations with the only drawback being the outdated style and decor. "

"We stayed at the MGM Grand our first trip to Vegas. It was everything we hoped for and more. Our second trip we found another resort with a good online deal so we went there and I wished the whole time I was back at the MGM. Everything was wonderful: the food, the games, the entertainment, the room, the service. I will definitely return"

"This trip to Las Vegas was made great by the great stay at the MGM GRAND> The room was immaculate and was cleaned everyday. The beds were so comfortable we hated to leave them! The view from our room was perfect. The mgm grand was the cleaniest I have been in Las Vegas. We took our grandchildren ages 9 and 13. Our son and daughter-in-law stayed across the hall and they agreed this was the best! There was an arcade for them and 5 pools and great hottubs for us! The experience was a great one. Cannot wait to come back. You could hardly smell the smoke (thank goodness) ! Check in was fast and efficient. THANKS MGM GRAND oh! and the valet ran their butts off. very efficient! "

"My husband and I were very pleased with the MGM Grand Hotel....From the staff to the entertainment......We felt so special with your service...we celebrated our 25Th anniversary and enjoyed everyminute...Thank you and hope to see you soon..



Mr. & Mrs. Gregory Pierce"

"The MGM grand its a great big property in las vegas, its on the strip and their clubs are great taking the studio 54 from the movie and turning it to a reallity, If you stay at this hotel make sure you make a stop at the circus de solie show KA,. it was and outstanding show. The staff are really friendly and eager to help you. There are so many shops to choose from and its a great location. the MGM is a place to be when you are in vegas. "