BookIt.com Verified Traveler Becky from Decatur, IL

"We stayed here for one night prior to leaving STL on an early flight and then one night after we returned to STL. The first stay, the king sized bed must have been slept on by a small horse, or other similar sized animal, routinely as the mattress sunk in at the middle. So when my husband and I got in bed, we immediately rolled toward the middle of the bed and actually slammed into each other. It's time for them to replace this mattress. It was so bad, I had to hold on to the mattress edge while I slept so I wouldn't roll and my husband wasn't able to fall asleep at all because he kept rolling into the middle of the mattress. I don't think I have ever slept on a worse bed. The second stay, we had to call the hotel to have the shuttle pick us up. I called as we were walking to baggage claim thinking by the time we were done the shuttle would be there or at least be there shortly. We stood outside of terminal 2 for 35 minutes when my husband called them again to let them know we still hadn't been picked up. He was told that the driver must have gone to terminal one. Basically, he was trying to tell my husband that I had told the front desk person the wrong information. He told me to wait at exit 15. We did as we were told but apparently the driver didn't get the info correctly or just decided to drive over at his leisure. A shuttle driver should know which airlines are in which terminal. Turns out, we weren't the only ones waiting to be picked up in the cold. I find this completely unacceptable. The driver didn't greet us/. In fact, he didn't say a word which was awkward. He also showed up in old sweatpants and a sweatshirt. Rather unprofessional attire even for a Quality Inn employee. Just because a hotel offers lower prices doesn't mean the customer should be made to feel uncomfortable, physically and mentally by its employees as well as the furnishings. Finally, during the second stay, I went to take a wash cloth off of the towel rack on the wall. The towel rack fell out of the wall from the right side and drywall chunks fell to the floor. Because a hotel offers lower prices, it doesn't mean they should ignore regular maintenence. I wouldn't recommend this hotel to anyone unless you just don't care, don't plan to sleep and/or meed to utilize the shuttle. Pay a few extra dollars for a room at any one of the other airport hotels next door."

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