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Hilton Jackson

Jackson, MS, US (JAN)

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Based on 778 reviews
3.5-star hotel with 3 restaurants and free airport shuttle.
Style: Luxury Accomodations in Jackson!
Room & Rates
1 King Bed - Hilton Jackson - 1

1 King Bed

  • one king bed
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King Bed w/Queen Size Sofa Bed - Hilton Jackson - 2

1 King Bed w/Queen Size Sofa Bed

  • one king bed
  • queen size sofa bed
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King Bed Executive Floor - Hilton Jackson - 3

1 King Bed Executive Floor

  • one king bed
  • executive lounge access includes breakfast and hors d`oeuvres reception in the evening
  • bathrobes
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King Bed Executive Floor Corner w/Queen Sofa Bed - Hilton Jackson - 4

1 King Bed Executive Floor Corner w/Queen Sofa Bed

  • one king bed
  • quen size sofa bed
  • executive lounge access includes breakfast and hors d`oeuvres reception in the evening
  • bathrobes
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King Bed Executive Floor w/Queen Sofa Bed - Hilton Jackson - 5

1 King Bed Executive Floor w/Queen Sofa Bed

  • one king bed
  • queen size sofa bed
  • executive lounge access includes breakfast and hors d`oeuvres reception in the evening
  • bathrobes
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King Corner w/Queen Sofa Bed - Hilton Jackson - 6

1 King Corner w/Queen Sofa Bed

  • one king bed
  • queen size sofa bed
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King City View Accessible w/Roll-In Shower - Hilton Jackson - 7

1 King City View Accessible w/Roll-In Shower

  • one king bed
  • queen size sofa bed
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King 1 Bedroom Suite Accessible w/3X3 Shower - Hilton Jackson - 8

1 King 1 Bedroom Suite Accessible w/3X3 Shower

  • one king bed
  • queen size sofa bed
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King 1 Bedroom Suite w/Executive Floor Access - Hilton Jackson - 9

1 King 1 Bedroom Suite w/Executive Floor Access

  • one king bed
  • queen size sofa bed
  • two baths
  • whirlpool
  • executive lounge access includes breakfast and hors d`oeuvres reception in the evening
  • bathrobes
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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1 King Bed 1 Bedroom Presidential Suite - Hilton Jackson - 10

1 King Bed 1 Bedroom Presidential Suite

  • one king bed
  • executive lounge access includes breakfast and hors d`oeuvres reception in the evening
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • whirlpool
  • bathrobes
  • two baths
  • non-smoking
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2 Queen Beds - Hilton Jackson - 11

2 Queen Beds

  • two queen beds
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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2 Queen Beds Executive Floor - Hilton Jackson - 12

2 Queen Beds Executive Floor

  • two queen beds
  • executive lounge access includes breakfast and hors d`oeuvres reception in the evening
  • bathrobes
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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2 Queen Executive Level Mobility Accessible w/Bathtub - Hilton Jackson - 13

2 Queen Executive Level Mobility Accessible w/Bathtub

  • two queen beds
  • executive lounge access includes breakfast and hors d`oeuvres reception in the evening
  • bathrobes
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
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2 Queen Beds Corner Room - Hilton Jackson - 14

2 Queen Beds Corner Room

  • two queen beds
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
Hide room details
2 Queen Mobility Accessible w/Bathtub - Hilton Jackson - 15

2 Queen Mobility Accessible w/Bathtub

  • two queen beds
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
Hide room details
2 Queens Mobility Accessible w/Roll-In Shower - Hilton Jackson - 16

2 Queens Mobility Accessible w/Roll-In Shower

  • two queen beds
  • complimentary Wi-Fi
  • MP3 docking station
  • flat screen TV w/premium channels, on-demand movies and video games
  • work desk w/lamp
  • coffee/tea maker
  • bath products, hair dryer and iron/ironing board
  • telephone w/voicemail, data port and auto wake-up
  • non-smoking
Hide room details
Hilton Jackson
1001 East County Line Road, Jackson, MS US 39211

Location

Located at East County Line Road and I-55, in the heart of Jackson\\\'s Business District. This hotel is just 13 miles from Jackson International Airport and 8 miles from Mississippi State Capital.

Why Stay Here

  • Meeting Rooms
  • On-Site Restaurant
  • Internet
  • Whirlpool and Pool
  • Business Center
  • Fitness Center

Resort Details

Everything you desire is here at the Hilton Jackson, Mississippi hotel`s elegant accommodations, an array of fine and casual dining, recreation, executive level floors and boardrooms, live entertainment, seventeen meeting rooms and Features of the Hotel in Jackson Include: 276 luxurious hotel guest rooms including 11 spectacular suites, Prime central US location (crossroads of I-55 and I-20), Four executive floors and private executive lounge, Complimentary self-parking with 24-hour security, Complimentary shuttle service to and from the Jackson-Evers International Airport, Sundries shop, Complimentary high-speed Internet access in all Jackson, Mississippi hotel rooms, Courtyard pool with Jacuzzi, cabanas, and pool side service, 24 hour onsite fitness center featuring Precor Fitness Equipment, Centrally located within minutes of the business, entertainment, and shopping districts of Jackson, Madison, and Ridgeland. MS Hilton Jackson Hotel, luxury, comfort and true southern hospitality.


Accommodation Details

Comfortable Linens
Free Wi-Fi
Brand Name Bath Amenities
TV with Cable

Restaurants, Lounges & Bars

Three restaurants on-site, Award-winning Huntington`s Grille, home of Mississippi fine dining, Fitzgerald`s Lobby Bar, featuring live entertainment, handcrafted cocktails, fresh squeezed fruit and vegetable juices in the morning, and dining ala carte beginning at 11:00 AM, Wellington`s, specializing in legendary southern buffets for breakfast and lunch including the Sunday Jazz Brunch and Hilton`s ``Eat Right`` selections.

Meetings & Conventions

17 meeting rooms with over 30,000 of meeting and banquet space, Full service in-house audio/visual and business center services.

Nearby

an award-winning staff dedicated to exceptional customer service. The Hilton Jackson hotel and conference center stands above Jackson`s business, shopping and recreation district. They are minutes from area businesses such attractions near the Hilton Jackson, MS Hotel:, Renaissance Shopping Center, Northpark Mall, Highland Village Shopping Center, Dogwood Festival Mall and Promenade, Mississippi Sports Hall of Fame, Ross Barnett Reservoir, Mississippi Agricultural Museum, Lefleur`s Bluff State Park, Mississippi Museum of Natural Science, Mississippi Trade Mart, Russell C. Davis Planetarium, Mississippi Museum of Art, Thalia Mara Hall, Jackson Zoological Park, Mississippi Craft Center, Natchez Trace Parkway and Trails, Patrick Farms Golf Course, Whisper Lakes Golf Course, Historic Downtown Canton, Historic Downtown Vicksburg, Vicksburg Military ParkIndustries near the Hilton Hotel in Jackson:, ADP, Cellular South, Chase, Comcast, Eaton Aerospace, Entergy, IBM, L3 Vertex, Levi Strauss and Co., Nissan North America, Inc. - Canton, MS Manufacturing Facility, Raytheon, Saks, Inc., Siemens, Southern Farm Bureau Insurance Companies .

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 778 reviews
from Williamsburg, Virginia
Submitted on 24-05-2016
For a Hilton hotel, we just weren't impressed. There was mold in the ceiling in the shower, the door handle to the outside hallway fell off, there wasn't a comforter on the bed (only a sheet tucked in) and forgot to get milk for my son before we stopped and ended up paying over $10 for 2 glasses of milk.
from Pickwick, Mississippi, United States
Submitted on 24-05-2016
Me and my brother and sister checked in to visit my oldest sister who has been fighting cancer for 18 months now. not knowing how she was or how long we would stay, i told the manager on duty (Gerica) my situation and she gave me her card and said just call her before 5. all i can say is this is CLASS AAA.. thank you
from Picayune, Mississippi
Submitted on 25-05-2016
This is the first time I've stayed at a Hilton hotel. I've been to Jackson on business trips several times for business. The room is clean and comfortable. I like the idea of having a couch in the room to sit on while watching t.v. It's better than having to sit on the bed.
from Dallas, United States
Submitted on 25-05-2016
So much more then I expected. I loved the style, elite atmosphere, and accommodating staff was a cut above. This is no place to go the be disruptive. Keep it nice and respectful! You would think it would be a little noisy from the interstate traffic outside, but we didn't hear a thing. I will surely stay again.
from Jackson MS, United States
Submitted on 25-05-2016
I have had the priviledge of spending time in Mississippi. I assure you that the Jackson Hilton is the best hotel in Mississippi. My wife and I spent four nights in a suite during the recent visit and found everything was excellent. I was greeted as a returning customer. I had checked in using the Hilton App and had opted to use the keyless feature on my phone for room access. This is the first hotel where I have seen this capability. WOW!
from Atlanta, Georgia
Submitted on 31-05-2016
my wife was in Jackson for medical reasons, and a 2 day reservation was extended to 5. Staff was very accommodative for a last minute change of plans. We appreciated all courtesies for upgrade to executive level through the weekend.
from Louisiana
Submitted on 01-06-2016
Good place to stay especially with the veterans discount. They treated us very good. The only down side was children being very noisy after 11pm and no one really did anything about it. Other than that it was a really nice place to stay
from Orange Beach, Alabama
Submitted on 01-06-2016
I stopped here on my way to Orange Beach check in/out was easy. Staff was friendly and helpful. The room was nice and clean. I did have one small issue the staff was quick to fix it. I would definitely stay again.
from Moss Point, United States
Submitted on 03-06-2016
The rooms are clean and the staff is excellent. Enjoyed the entertainment in the bar. This was not my first stay at the Hilton and they met all expectations. I was pleasantly surprised the fist stay and not disappointed this time.
from Winona, Western Sahara
Submitted on 03-06-2016
The staff at the Hilton of Jackson, MS, were very helpful. They were extremely friendly! A+ for the staff. The rooms were clean. The only downfall is the location of the hotel is hard to get in and out of. The traffic on County Line Road is terrible!!!!
from Tulsa
Submitted on 18-06-2016
Very clean when we walked in. Rooms were cool, clean, and beds were comfy. Checkout was seamless. Plus the kids loved the pool! The bar was nice for a little late night cocktail! Great location and easy highway access.
from Anguilla, Mississippi
Submitted on 18-06-2016
The staff are the most courteous, kind and helpful team. They go the extra mile to make sure you feel welcome and your stay is comfortable. I will not stay anywhere in Jackson but Hilton on County Line Road
from Brandon, United States
Submitted on 18-06-2016
We just wanted a stay close to home to have a couples time away. It was comfortable, cozy and close to many quality restaurants and malls for outings. The room was beautiful and the staff was helpful. The facilities in this hotel are just beautiful.
from St Petersburg, United States
Submitted on 19-06-2016
Room was very comfortable. Breakfast Buffet was not verygood. We were at breakfast at 7:30AM and they were all out of many items and there was no sense of urgency to re-stock the buffet. I returned several times to find no eggs and no bacon. I had to get to a meeting,so breakfast was a big disappointment.
from
Submitted on 21-06-2016
My husband and I stayed there during Memorial Day weekend as a little get away. We were disappointed that the concierge was closed for the weekend however, the complimentary breakfast buffet was a really good replacement. I must say the hotel is aging and can use some updates however, we continue to stay there because I LOVE the concierge floor and the staff! The bell hop was such a nice an engaging older gentlemen he knew our names and greeted us each time we encountered him. The front desk sta... Read more
from Alabama
Submitted on 29-06-2016
Clean, friendly, easy to navigate. My kids love the pool. Concierge lounge for executive members is great. Well appointed rooms. Gym is good. This is my second stay here and they are consistently updating the hotel. Drago's is walking distance and delivers to the hotel.
from Little Rock, Arkansas
Submitted on 30-06-2016
We stayed in the executive area of the hotel. The executive lounge we were able to enter was not staffed and was out of almost everything. They didn't even have coffee. The room we stayed in was nice with one king size bed. However, the A/C would only bring the temperature down to 72 degrees, It was hard to sleep at that high a temperature as we normally sleep at 66 degrees at home and other hotels. This high-rise hotel has been around from about 35 years now. I know Hilton upgraded it wh... Read more
from McKinney, Texas
Submitted on 30-06-2016
This was our stopover on our way back to Texas from Florida, decided on this hotel due to the good reviews. Om: The sadness of leaving Disney may be leaking into this review a bit‚?¶the hotel was fine. From the exterior I was expecting something a bit more grand, but the rooms were ‚??ok‚??. We just stayed there one night, so the experience was limited and we didn‚??t use any of the amenities. If I were trying to convince someone to stay here, I would say that the rooms were nice and clean,... Read more
from Athens, Alabama
Submitted on 30-06-2016
This is an older property and there are a few issues with the rooms - (for instance, the hook on the back of the bathroom door was barely hanging on, the fridge was - well there was one, the television had very limited channels - if I had been staying in the area for multiple days I admit I would have found a different location - think a "no-star" motel). Otherwise, the room was clean and the staff very friendly. There are multiple restaurants close by. The location of this property is great ... Read more
from Savannah, Georgia, Usa
Submitted on 01-07-2016
We stayed three nights at this hotel while in town for a wedding. The location was very good, the staff was always helpful and friendly, the room was comfortable and spacious and we thoroughly enjoyed our stay. We also enjoyed the pool as well as the fitness center. Jackson visitors should consider this hotel.
from new roads
Submitted on 02-07-2016
Went for one night. There were people hanging out all night in front of hotel not sure if they were guests or not. Seemed like hotel would not allow guests or others to loiter. Front desk clerk at Honors counter told me to go to another clerk before i could tell him i was a member. Requested extra towels and pillows before we arrived - they didn't honor request in fact room only had 2 towels for 4 guests. No extra toilet paper - only the partial roll and we had to call desk for more. Fridge had... Read more
from Ocean Springs, United States
Submitted on 03-07-2016
Pros: Front desk was very greeting. Bed was comfortable. Room was clean and well organized. A few decent food establishments around the area. Cons: Immediately cons started with being sent to a pre-occupied room and walking in on a woman unpacking, and luckily it was just her unpacking so that left us with a very awkward experience first-hand. Then we were put into a different room, 5 floors higher than we were already at. The new room was very HOT upon arrival. The AC was running all night and... Read more
from Ms
Submitted on 05-07-2016
We went for a few days and had a good time staying. Can't say anything about the pool, we didn't get in, but from watching the other kids it would seem that it was refreshing from the hot temps. We only needed a cool room with a comfortable bed along with good shower and we weren't disappointed. Would stay there again.
from Prosper, Texas
Submitted on 06-07-2016
At check in there was a roach, the size of a small mouse playing around on the floor...until someone smashed it, thank goodness...no one bothered to clean it up. The hallways were musty and looked like an old apartment building...the rooms were the same....the pool was so aged and dirty...would not be proud to call this a Hilton.
from Moss Point, Mississippi
Submitted on 08-07-2016
Great service, clean rooms and professional staff. I'll definitely visit again. The facility was beautiful and all staff that I encountered were friendly and very professional. They have a nice outdoor pool as well.
from Rutherfordton, North Carolina
Submitted on 09-07-2016
Traveling from Texas to NC and decided to stay in Jackson, MS as a midway point. Nice classy hotel at a good price. Arrived ar 8:40 pm and went downstairs for dinner at the bistro and bar. Great food but very pricey. However liked the idea that we didn't have to leave hotel and fight traffic and look for a place to eat so late. Very nice clean rooms but no queen beds...full only. Nice toiletries. Nice view of city from our room. Extremely helpful and pleasant front desk personnel. Wished it was ... Read more
from Atlanta, Georgia
Submitted on 10-07-2016
The staff at the front desk was very welcoming and courteous! We didn't have enough towels but they promptly brought more towels up to the room. The breakfast was excellent but the hostess didn't seem too excited to be at work!
from Pleasant grove al
Submitted on 12-07-2016
I really enjoyed my stay and I'll be back again. Internet connection was great. My room was kept clean daily. The staff RESPONSIVE to all of our needs. I would recommend this hotel to all my friends. There was alot to do in the area i.e. restaurants, mall, theater and very easy access to the interstate
from Jackson, United States
Submitted on 13-07-2016
No problems at all. The bathroom sink even drained wonderfully. Nothing worse than a slow draining sink in a hotel room. Location was great, plenty of eating places near by. Close to I-55 for easy on and off.
from Jackson, Mississippi
Submitted on 16-07-2016
You get profession experience while feeling like family. The staff is awesome, the food is amazing and the chef for lunch is something you don't want to skip. The food presentation and comfort is the best ever!!
from Jacksonville, United States
Submitted on 16-07-2016
I recently began working out and thoroughly enjoyed the selection of cardio machines and full body workout machine. I was able to do most of the routine I do at my home gym. Having complementary apples and oranges in fitness room was a plus. Just wish you didn't have to walk outside in the pool courtyard to access fitness center.
from Okolona, United States
Submitted on 18-07-2016
Staff was awesome, extremely helpful, friendly, more than willing to make me comfortable. The hotel was very nice, clean, and comfortable. Beds were clean. Pillows were perfect. Plenty of towels available. The restaurant had awesome food as well as the executive lounge for breakfast and afternoon snacks and drinks.
from Pyeongtaek, South Korea
Submitted on 19-07-2016
As my wife and I checked into this beautiful lobby, a small Jazz band with its lively music, infused the entire process with pleasure. But the surprise came upon our entering the room, it was a step into quaint Southern charm. The room was large and quite to any outside noise and made for a very pleasant restful sleep. Also as a plus, room service was offered from Ralph and Kacoo's Seafood Restaurant. A beautiful, clean, and friendly staff, true Southern Charm.
from Cherry Hill, New Jersey
Submitted on 21-07-2016
I am a loyal Hilton customer. The staff at Hilton's seem to be second to none in my experience. While the staff here is Hilton quality, that is where it ends. The room I had smelled of mold and mildew. It was on the top floor and my sense is there was or is a roof leak and the drywall or carpet was not replaced. I asked about having my room changed but the hotel was full. There was also a convention at the hotel and the parking is inadequate to handle the number of people attending. I was in an... Read more
from Auburn
Submitted on 23-07-2016
Very convenient to business in the area. Hotel is nice, great live bands playing every night. Check in is smooth, staff is pleasant. Convenient access to Drago's seafood restaurant - they will also deliver.
from
Submitted on 23-07-2016
I was impressed by the appearance of the lobby and the staff were extremely helpful. This was an overnight business trip so I really didn't a chance to enjoy all the amenities this hotel has to offer. I'll be sure to return on my next visit back to Jackson.
from Los Angeles, California
Submitted on 25-07-2016
For the price that I paid, everything should have been working. I had a broken lamp and the phone wasn't working properly. I didn't get maid service every day, because of the staff shortage. Now that's unacceptable. I'm not sure if I will choose this location again.
from Jackson, Mississippi
Submitted on 25-07-2016
I always love coming from to this Hotel the staff is great and the rooms are FABULOUS!!! Will definitely return for personal along with business.... The pools are also nice they have cabanas where you and your family can enjoy and relax....
from Thaxton
Submitted on 25-07-2016
Great place to stay in Ridgeland!!! Staff was friendly and very helpful. Rooms were great!! The Hilton was located in a great place with easy access to shopping centers, Wal-Mart, and restaurants. Even had security in parking lot 24 hours a day. EXCELLENT overall stay!!!!!
from Vicksburg, Mississippi
Submitted on 25-07-2016
I checked in very easy, had a great room, the swimming pool was great and the room ser4vice could not have gotten any better and checkout was easy . There was one liitle problem that got resolved my credit card company. I preapaid for the room and when I got home I checked my records I got charged again. I PAid for the room twice and it was the hotels fault. I told the clerk at check in it was prepaid but she said it was put on hold but I did not argue, which I should have but had to be so... Read more
from Harvey, Louisiana
Submitted on 28-07-2016
I stayed at the property 4 nights. The staff was attentive, polite and eager to help. The hotel was busy but I never felt neglected. My room was cleaned each day in a timely manner. Housekeeping did a great job. The hotel has 3 restaurants, all excellent!!!
from Paris
Submitted on 28-07-2016
At 5am this morning, I was waiting in the lobby of the Hilton Hotel waiting for the shuttle. It's early. I'm watching Netflix (with my earphones on) about 10 or 20 minutes later a black police officer comes into the lobby and asks me if I have a room there. I tell her yes I am waiting for the shuttle. She then goes over to the Black woman working the front desk. They have a conversation and she leaves. Then about 5 minutes later, the woman at the front desk comes over and asks me what my room nu... Read more
from Little Rock, Arkansas
Submitted on 29-07-2016
As a first time guest to the Hilton in Jackson, MS - I was truly amazed at the level of service to which their staff rises. I have stayed at several Hilton properties in the past, but none can even come close to comparing to the personalized service my entire family received during our recent stay! Front desk went above and beyond to get us a very nice room and then changed on the second day all on the executive level. Then the host at nights in the executive lounge has to be one of the nices... Read more
from Atlanta, Georgia
Submitted on 29-07-2016
I stayed for work two nights at this hotel. Check in very easy. Front desk very very quick and pleasant. I was on the 8th floor with a view on the North, Very quiet. Window was a bit small and I don't see any reason why it had to be that small. Furniture seemed a bit outdated, although the bed and pillows were among the most comfortable I have found in many moons. Tv wasn't working very well (frequent loss of signal) and had a very limited choice of channels. If you absolutely need to watch TV ... Read more
from Prosper, Texas
Submitted on 31-07-2016
We checked in later in the night, we got a king bed with pull out couch, there was no extra blankets for the pull out couch in room- had to call to order which took at least 30 minutes. The room was FREEZING, I turned the temperature down twice and still froze to death, it would have been nice to have extra blankets in closet to use. Got up and went to the breakfast at 1030- there was hardly anything left, I asked the attendant if there would be more food and she said no thats it Im closing (wa... Read more
from Yukon
Submitted on 01-08-2016
We stopped over on our way to Destin. We arrived and 1 of our 2 rooms had a very musky smell and the shower ceiling was falling in. We called the front desk, they had us in a new room within 10 mins. Everyone was very friendly and courteous. Thank you!!!!!!
from
Submitted on 01-08-2016
Loved it! Very nice hotel, beautiful lobby and rooms. Easy access to I55. Close to the airport. I usually only stay at Marriots because a family works for them. I was impressed with this hotel. I won't be telling the family member that works for Marriot about this, but I will be traveling to Jackson often for business and will stay at the Hilton again. I find the room at very reasonable price on expedia. Under 200.00. Great pool, great rooms, and the lobby bar is classy with live music.
from
Submitted on 05-08-2016
This is a decent hotel. The staff is friendly and the service is good. I did have some issues with the age and condition of the hotel however. The shower curtain in my room was covered in mold and this should never, never happen especially at a hotel of this stature. The executive lounge was excellent and had plenty of room to spread out and relax. The hotel is a little rough around the edges and the workout room is quite small for a hotel this large. When I arrived at the workout room mos... Read more
from Jackson, Mississippi
Submitted on 05-08-2016
The cleanliness was very poor. Expensive drinks at the bar. I can't remember staying a t a hotel that I had to pay for Internet. Breakfast was good. Good location. Hilton bottom of list in the hotel chain for me
from New Bern, North Carolina
Submitted on 10-08-2016
Very nice hotel. Quite clean and comfortable. Very nice pool and fitness center! Room rate is very high for the room given. Breakfast is NOT included, which is quite disappointing, especially for the price paid.
from RavenJ
Submitted on 16-08-2016
Stayed here for a meeting. Everything was at or above my expectations. Would recommend it as a good place to hold meetings. Nice breakfast Sunday am. Will return for my meeting next year. No major problems
from Winston Salem, North Carolina
Submitted on 17-08-2016
The staff was professional and friendly. The food was excellent. Rooms were clean and comfortable. The attention to detail/availability of the staff combined with their willingness to accommodate our needs made our meeting a huge success. The answer to every change we needed to make was "No problem, we will take care of that for you". This meeting was supposed to take place at a competing hotel in Jackson. We moved because of issues with our booking process. I am so glad we did. The difference i... Read more
from Nashville, Tennessee
Submitted on 30-08-2016
Went back to Jackson for a class reunion- the hotel is reliable, solid service, and good food. Drago's next door was a welcomed treat having eaten at the ones in New Orleans several times. Only downside was the air conditioner struggled a little with all of the heat and humidity (which may be expected given the weather when we were there). If you are in the area I would definitely recommend.
from Starkville, Mississippi
Submitted on 05-09-2016
I stayed here on a Saturday night. The place was mobbed, I think it was a family reunion. The staff was very courteous. I had a steak in the restaurant, it was excellent, as were the eggs benedict the next morning. One thing was a disappointment, the TV kept going in and out during the entire stay.
from Houston, United States
Submitted on 06-09-2016
Fabulous stay with the BEST front desk help. The staff was so wonderful. I will recommend tis hotel to company and others. I am a Diamond member and i look for the BEST Hilton hotels while traveling. I look for Quality and this hotel made my stay comfortable. I had quest to visit and i could my door with a smile. Thanks again for everyrhing!!!
from Charlotte, North Carolina
Submitted on 07-09-2016
I was pleasantly surprised at the elegance of this Hilton. The front desk staff were great. Several reunions going on but they did not disturb us. It was nice to see everyone having a good time! We were upgraded to a suite, which was large and comfortable but not necessarily luxurious. A/C had trouble keeping up but it did not make the room uncomfortable, just not as chilly as we'd like.
from Dallas, Texas
Submitted on 09-09-2016
Overall stay was great. Staff was wonderful. I arrived early and I was allowed to check in early. The room was very clean. The only problem I had, were located on the executive floor and the dining was not open for the entire stay as mentioned. Otherwise, everything was awesome. Great area too stay also.
from Cleveland, Ohio
Submitted on 11-09-2016
Great value, professional service and guest rooms are modern and clean. Banquet rooms were utilized during our stay, services there were great as well. Hotel is centrally located. Will definitely stay again when in the area.
from Central City, Nebraska
Submitted on 13-09-2016
This was my first time in Mississippi. From the time I was picked up at the airport by the shuttle driver until he dropped me off 3 days later, I was impressed with the wonderful hospitality of everyone at the hotel. Great food & music in the hotel restaurant/bar too.
from Kansas City, Missouri
Submitted on 13-09-2016
I've stayed at this hotel quite a few times and it is a pretty nice hotel. I really enjoy the Executives lounge on the 12th floor that has hot breakfast, and then a happy hour with snacks and drinks. The staff is pretty friendly here as well. The hotel is located on a busy street, so sometimes it takes awhile to get in or out of the hotel. Drago's seadfood is in the parking lot and is a couple minutes walk, as well as a restaurant inside of the hotel. There are quite a few fast food/restaurants ... Read more
from Nesbit, United States
Submitted on 13-09-2016
Very nice place to stay!! Friendly staff!! Clean!! Safe!! Close to alot resturants !! Malls everywhere!! Have stayed in this hotel for the last 5 years annually for meetings and I have never had any problems!!
from eupora, United States
Submitted on 13-09-2016
Hotel is old and needs remodeling . Was probably nice in its day, but is showing its age. Staff was very nice and would have moved us to another room if we had asked but we were only staying one night, so not worth the trouble.
from East Texas
Submitted on 16-09-2016
Beautiful hotel, quick check-in, loved the small music bar on a Saturday night. Great location. The view wasn't anything great, just overlooked a busy road, but it didn't detract from our stay. Great restaurant right next door (can't remember the name), so we could just walk over. Would definitely stay again.
from
Submitted on 16-09-2016
This hotel is not secure. Our car was stolen during our stay!!!!! The workout facility lock on the door does not work and the hotel staff is aware of this. Didn't seem to care. It is a separate building.
from Gulfport, Mississippi
Submitted on 19-09-2016
This hotel is clean, the staff is friendly and the service is great. It is near numerous restaurants and shopping, not too mention it is conveniently located right off the interstate. My family loves this hotel! The only reason I rated it a 4 was because there are no microwaves in the room.
from Fate, TX
Submitted on 20-09-2016
Damaged ceilings and no free breakfast for the price I paid is some fragerknacklebull, not happy at all and someone's hair was left behind. I slept very well the bed was comfortable and with the exception of the stray hair in the tub, the room was very nice, I didn't interact with staff, never heard their voices because I went straight to my room with digital key which is awesome, you just come and leave without any long lines. The lady in the bar was nice and gave very good directions.
from JACKSON, MS, United States
Submitted on 20-09-2016
The stay at the hotel was very rewarding the hotel service was great from the time I arrived at the hotel. The staff was very professional, the rooms were very clean, great location close to the mall & eating restaurant and the food was great. I plan to travel again real soon and stay at the Hilton Hotel in Jackson, MS.
from New Orleans, Louisiana
Submitted on 25-09-2016
Out of the probably 7th time staying here we only had 2 minor problems. The first room smelled like mildew which the staff immediately moved us. The second thing was the water in the bathtub was a yellow/brown color. Overall this is a very nice hotel. The staff is very friendly and the omelettes are the best ever.
from Tupelo, Mississippi
Submitted on 25-09-2016
I've stayed here countless times years ago. I recently returned to Jackson and thought I'd return to what I know. Well all the best but it is time to move on. The plumbing made interesting noises throughout the night. The shower didn't drain properly and the noise of the other guest made me think of a cheap beach hotel rather that what was once the premier business hotel in Jackson.
from JACKSON, United States
Submitted on 29-09-2016
Always stay here. Rooms are clean and the staff is friendly. Excellent area with shopping down the street. Entertainment in the bar area. Police presence in the parking lot. Parking lot gets crowded late in the evening and I usually have to ride around to locate a parking spot.
from Belvidere, Illinois
Submitted on 01-10-2016
The people were nice, but the room had damages including a fire hazard. It definitely wasn't up to the Hilton standards. Additionally, I was greeted as if I was a burden upon check in. I think it has potential, but needs repairs and work on their service. Also, the bar in the lobby is over priced.
from Salt Lake City, Utah
Submitted on 04-10-2016
The Hilton Jackson is #1 for a reason - and that's due to their staff! We worked with Amanda Adams to do all the booking for one of our events and she was so kind and accommodating. Any potential problems were quickly taken care of and she really did a great job! The hotel was clean and exactly as expected; if you work in events you know how essential this is. Our team came in and had no problems with set up or take down and all rented supplies were great! Would highly recommend booking with... Read more
from Chicago, Illinois
Submitted on 06-10-2016
Beautiful hotel and property, however I recommend that you make sure your bill is in order prior to leaving the property, Jackson Hilton over charged me for an extra days stay after I had informed the front desk I would only need the room for 2 nights not 3, I was charged for 3 nights plus incidentals which that extra night they charged me for amounted to just over $300....
from Battlefield
Submitted on 09-10-2016
Always enjoy staying at this location. Have stayed here over the last six years multiple times with great enjoyment and pleasure. Will be staying at this property several times in 2017. The location is convenient & meets our arrangements at are close by. Great access to the interstate
from
Submitted on 10-10-2016
I chose Jackson to celebrate my boyfriend's birthday, and I was not disappointed! Jackson is a beautiful city and was a quiet spot to get away for the weekend. The Hilton had excellent service, and the room was so modern. Everything we needed was in close proximity, which was great. I would definitely stay here again!
from
Submitted on 16-10-2016
I found this was the #1 rated hotel in Jackson, so decided to stay here. We were passing through on our way to Tallahassee. Staff is friendly and the look of the lobby is nice. There was also a good restaurant next door. I had 2 HUGE problems that are deal breakers. The lock on the door to the adjoining room had a wad of chewed gum on it and on my side of the bed there was what looked like a wad of mucus that someone just spit on the wall. Now of you clean this room properly, these are 2 t... Read more
from Houston, Texas
Submitted on 16-10-2016
We finished a road trip by staying at Hilton in Jackson, MS and thoroughly enjoyed our evening. The hotel is beautiful and the entire staff that we had contact with was very upbeat, nice and professional. We stayed on the 10th floor so we had access to the executive lounge on the 12th floor. I highly recommend it. Great selection and the people working in the lounge were very nice!
from
Submitted on 17-10-2016
The Jackson Hilton is very conveniently located and is just minutes from Renaissance at Colony Park which has many upscale shops, boutiques and restaurant. Plenty to eat close by without having to get in your vehicle. Beds were very comfortable. Will absolutely stay here next time.
from Tupelo, Mississippi
Submitted on 17-10-2016
Food was good. Service was good. Facilities adequate. Overall really good experience. Clean rooms, quiet. No microwave in room tho. But enjoyable experience. Would definitely recommend for anyone. Good. Room service quick.
from Saint Petersburg, Florida, United States
Submitted on 18-10-2016
Very nice clean hotel in location we needed to visit. Staff and room were up to our high expectations. The executive lounge was good but not as luxurious as some others we have visited. I would recommend this hotel and would stay there again if travels take us to Jackson.
from Makanda, United States
Submitted on 20-10-2016
We have stayed at this Hilton before and we enjoy it more and more each visit. As Tougaloo College alums, we appreciate that you are highly recommended by the college. As we have lots of friends and family in the vicinity, rest assured that we will return.
from Ruleville, United States
Submitted on 20-10-2016
This is average hotel. Does not live up to the name or the price. The only reason why I stayed their is because this was the hotel that was hosting my conference. You can get more for your money at the Drury Inn.
from Lafayette, Louisiana
Submitted on 24-10-2016
We recently stayed the Hilton (Jackson) for a Soccer Tournament. We are a large group and the staff at the Hilton did an outstanding job of making sure our special requests were met and that our group was taken care of in a manner consistent with the Hilton reputation. The Corporate catering manager, Amanda Adams did a great job helping us schedule and setup our evening party while making sure we understood the Hilton rules and regulations for safety for this type of event. The entire Hilton sta... Read more
from London, United Kingdom
Submitted on 25-10-2016
Possibly the best in Jackson, but still wasnt up to Hilton's standards. Dirty sheets (which they replaced for us on request) and funny smell in the room. The pool was very dirty. Didn't feel awfully safe in that area. My colleagues room was a lot worse than mine, dirty towels left on the floor.
from Northlake, Texas
Submitted on 25-10-2016
The only good thing about this place was Paula at breakfast. Dirty rooms rude front desk staff. The bar tender told us she doesn't get paid enough to eat there. Very dated. In need of a makeover, staff included
from Tuscaloosa, Alabama
Submitted on 27-10-2016
We arrived in town for an event filled weekend and the hotel was packed. Several late check-outs resulted in a slight wait for our room but Ms. Gerica Smith at the front desk provided excellent customer service. Despite the hectic weekend she was very professional, pleasant, and knowledgeable of the surrounding area when we inquired where we could pass time during the wait. She promptly notified us as soon as our room was ready. The room was clean and comfortable. At breakfast the next morni... Read more
from Bicester, United Kingdom
Submitted on 30-10-2016
Checked in after 4pm but had to wait for one of the rooms to be made ready. The room allocated really does need a refurb. At some point there was a leak from upstairs which has spoiled the decoration and the smell of old cigarette smoke was apparent. The saving grace was the club lounge, modern, clean and very friendly. Food was excellent and well worth the money. I would stay again as an overnighter but given this is the best hotel in the area, I would really hate to see the state of the oth... Read more
from
Submitted on 02-11-2016
Similar to all other Hiltons - safe, convenient, pleasant and very professional staff, but the rooms could use some updating. The bathrooms are clean but old with the round toilets in them. Beds are very soft and the tv kept loosing a signal when watching a program. I ordered room service. A brick oven pizza which consisted of a pre-made crust and tasteless sauce The chicken wings with the special sauce were great. It was similar to a Chinese dressing on them.
from Taylors
Submitted on 05-11-2016
Was there for a weekend marriage enrichment conference. They quickly and apologetically moved me to a different room due to a barking dog across the hall. The food they provided for the retreat was simply outstanding--fresh, healthy, tasteful, plenty, and well presented. The penthouse conference center was roomy and nice. It was a quiet and wonderful weekend.
from Tupelo
Submitted on 06-11-2016
Have stayed at this hotel many, many times over the last 24 years, starting back when it was a Ramada. Hilton's acquisition years ago resulted in significant improvements and updates. Rooms are nice, quiet, with comfortable beds and are generally clean. I couldn't help but notice that the toilet bowl needed cleaning as it had dark streaks and stains. Also, the toilet leaked and kept refilling itself noisily throughout my stay. Other than that, I was totally pleased. The hotel now offers digita... Read more
from Belzoni, United States
Submitted on 08-11-2016
The service was excellent at check in and the suite was very clean and personable. We order room service and we didn't have to wait a long time. The pizza was one of the best we have ever eaten. A satisfied couple from Belzoni, MS
from Fortson, Georgia
Submitted on 09-11-2016
Great location, near eateries and shopping. Awesome city view and accommodations. Professional and courteous staff. Hilton Honors member rate was affordable and well worth it! I would absolutely recommend and stay here again
from
Submitted on 10-11-2016
Clean and comfortable rooms. Always an enjoyable stay. Our business conventon was very nicely catered, delicious food, kept full and fresh. Tables kept clean, very pleasant. Not much within close walking distance, but they do have a shuttle, even to the airport. I think our drivers name was Kevin, a very nice, considerate guy who chatted with us on the way to the airport. The bar is great, fun friendly bartenders and live music.
from Philadelphia, Pennsylvania
Submitted on 11-11-2016
We had planned to stay in town since we wanted to see the Capital and had never been to Jackson. However, we were advised by a 30 year resident to avoid the downtown because of the high crime rate. We had reserved a Hilton downtown and called to cancel, though our cancellation date had passed, I had a wonderful Hilton rep on the phone who was a tremendous help and was able to switch locations for us.
from Alexandria, United States
Submitted on 13-11-2016
The Hilton Jackson was a great choice for the two nights I spent in Jackson. The service there was great, rooms were clean, wifi was dependable. I felt comfortable and safe here, which are important to me when I am traveling.
from Jackson, Mississippi, United States
Submitted on 14-11-2016
The front desk staff was very nice and efficiently checked us in and out. We were given tickets for free breakfast and drinks. We were told breakfast was over at 11:00, but when we arrived at 10:30, we were told that breakfast stopped at 10:00. The waitresses in the cocktail bar and the restaurant were surly, mean, and very unattentive. We were very disappointed in the 12th floor executive lounge. The lounge was dark, dismal, & only housed yogurt and water. We never saw lights turned on in... Read more
from Atlanta, Georgia
Submitted on 19-11-2016
I have stayed at this hotel several times as I have business in Ridgeland. My impression is always the same. It seems sort of dark and dreary to me and in need of a refurbishment. The WIFI is spotty at best and I usually resort to using the Hot Spot on my phone. The concierge lounge is OK, but the best part is that they have possibly the friendliest staff I have ever encountered in a hotel. The fitness room is big and the equipment in nice shape. You will find a number of restaurants close ... Read more
from Baton Rouge, Louisiana
Submitted on 19-11-2016
At least 10 of a group of 15 or so people stayed at the Hilton. Except for a small problem with getting staff attention at the bar, have no complaints. All other staff were courteous, efficient and helpful. The room was large and comfortable with everything one would want. Some members of group had breakfast and believe they were pleased. Group has stayed here before for Veteran's Day service excursion, and I hope to join them again next year at this hotel.
from Glen Carbon, Illinois
Submitted on 22-11-2016
I plan to stay there the next time I go to Jackson. The staff was friendly and accommodating. The food was delicious, both breakfast and dinner. I was able to relax and enjoy my stay. This Hilton is one of my favorites.
from Jackson, United States
Submitted on 22-11-2016
The staff is courteous and helpful. Rooms are remodeled and spacious. Drago's next door is a wonderful restaurant. Music many nights of the week in the bar area. I stay here repeatedly. I will stay again.
from Bay Saint Louis, Mississippi
Submitted on 27-11-2016
Reaaly attentive and great staff. But, this hotel, once the premier place to stay in Jackson, needs some upgrading and maintainence. Still a great location and easy parking. We only ate breakfast but it was very good. Good, but could be great.
from Las Vegas, United States
Submitted on 28-11-2016
Too many pets. There were dogs everywhere. There was dog waste in the rooms. Rooms not sanitary. Our four year old found a partially used bottle of liquor in the trash. Staff friendly. Breakfast was great. The breakfast was better than most restaurant chains in the US. Workout facility was good. I would recommend this hotel if they address the cleanliness and the pets.
from
Submitted on 29-11-2016
Had a great stay at the the Jackson Hilton. The hotel staff was very friendly, and the rooms were clean and comfortable. We enjoyed our dinner next door at Drago's. When we checked in we asked about the restaurant and were given coupons to receive 6 free chargrilled or oysters on the half shell. Would stay here again when traveling to Jackson.
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