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DoubleTree by Hilton Hotel Minneapolis North

Minneapolis, MN, US (MSP)

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Hotel + Flight from
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Based on 209 reviews
Nestled along the Mississippi River, Brooklyn Center features a serene landscape filled with more than 500 acres of parks. This peaceful suburb offers
Room & Rates

Mobile Only

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Standard Room

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Executive Suite

1 king and 1 sofa bed
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Double Room

2 double beds
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Superior Room

1 king and 1 sofa bed
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Room, 1 King Bed

Room, 1 King Bed

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Room, 1 King Bed, City View

Room, 1 King Bed, City View

1 king bed
500-sq-foot (46-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Room, 2 Double Beds

Room, 2 Double Beds

2 double beds
500 sq feet (46 sq meters)

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

2 double beds
500-sq-foot (46-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Room, 1 King Bed, Accessible, City View

1 king bed
500-sq-foot (46-sq-meter) room with city views

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 1 King Bed, City View

1 king bed
Overlooking the city

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Room, 1 King Bed, Accessible

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Room, 1 King Bed, Accessible

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, free weekday newspaper, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

1 King W Pullout Sofa Sleeper Nonsmoking

1 king bed or 1 sofa bed
500 sq feet (46 sq meters)

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

1 King Bed Non-Smoking

1 king bed
500 sq feet (45 sq meters)

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

2 Double Beds Non-Smoking

2 double beds
500 sq feet (45 sq meters)

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room Nonsmoking

1 bed or 2 beds
500 sq feet (45 sq meters)

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

One King Bed, Non-Smoking, Accessible

1 king bed
500 sq feet (45 sq meters)

Entertainment - Free WiFi and wired Internet access, premium channels, video-game console
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
DoubleTree by Hilton Hotel Minneapolis North
2200 Freeway Blvd, Brooklyn Center, MN US 55430

Rooms
Make yourself at home in one of the 174 air-conditioned guestrooms. Wired and wireless Internet access is complimentary, while video-game consoles and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Dining
Satisfy your appetite at the hotel's restaurant, which serves lunch and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and express check-out. Planning an event in Brooklyn Center? This hotel has 10000 square feet (900 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

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Know Before You Go

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 18 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: USD 50.00 per day

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Conference Rooms
  • Dry Cleaning Service
  • Express Check-Out
  • Free Local Calls
  • Gift Shop on Property
  • Indoor Pool
  • Lounge/Bar
  • Multilingual Staff
  • Room Service
  • Sauna
  • Video Game Console
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 209 reviews
from OAK PARK
Submitted on 11-05-2016
The staff was helpful and the breakfast buffet was excellent. However the hotel was not clean. I would mention the carpets in the room and the elevator as examples. Others commented that this property is not up to Hilton Standards. I agree.
from Rochester, Minnesota
Submitted on 14-05-2016
We were given 1 bed and a pull-out for four people, which we weren't thrilled with but knew in advance. The problem was there was no bedding available for the pull-out. Despite numerous requests, it took 2 hours before bedding was provided. The manager on duty-Chelsea- kept saying there was nothing she could do and proved it by not once getting out of her chair. We had an early morning hockey gane to participate in and the kids were exhausted having had to stay up for bedding to be provided. Wor... Read more
from Holland, United States
Submitted on 21-05-2016
The stay started off poorly. I used the app to check in and picked a room. When I checked in the hotel refused to honor my request and moved me to a room that should have been a closet. The air conditioner had wires and a black boxed taped to the outside of the unit. A small refrigerator was sitting on the floor by the desk and chair and was not able to use the desk. The location is not good, no good places to eat.
from Saint Louis, Missouri
Submitted on 08-06-2016
This hotel is run down. Business center is two computers in the lobby. Elevators are scary! You can here everyone's tv in your room. Lots of other choices in this area Hotel could not even provide a hypoallergenic pillow. Unless ever other hotel is sold out find another.
from Winnipeg, Canada
Submitted on 13-06-2016
We booked this hotel on booking.com.... Postives: Bed was very comfortable. Room was small but accommodating for our needs. Negatives: Found the elevators dirty Carpets stained in our room. Little supplies in room for two adults. Had to request more towels..but staff did bring them up right away. Regarding billing..the hotel added 100$ for 2 nites for incidentals but did not tell us they were doing that until we questioned our bill an hour later. The biggest negative was the lack of lighti... Read more
from
Submitted on 14-06-2016
Really enjoyed my stay there, and all of my needs were fulfilled with kindness. It's situated in a great central place at a walking distance from most things. If not, just get an ?ber :) You may find the main hotel spinning automatic entrance door a little annoying but that's OK.
from United States
Submitted on 15-06-2016
The staff were extremely attentive and friendly. Our room was on the 9th floor with a view of a creek and the hotel's swimming pool. While the room was tidy the facilities are extremely dated. The bathroom was somewhat dimly lit by florescent back-lighting of the mirror. The toilet was awkwardly close to the bath tub. There was a microwave in the room (which was appreciated) but no refrigerator (a growing trend in most hotels). The walls are thin and every door opening and shutting in the hallwa... Read more
from Newmarket, Canada
Submitted on 18-06-2016
The hotel staff acted as though they were our personal butlers from the moment we arrived to the complimentary coffee provided by the front desk staff when we left at 6:30 am. Room was excellent, lots of parking, restaurant service and food was excellent. Pool was enjoyable with the grandchildren. Would do it all again in a heartbeat.
from Bellvue, CO, United States
Submitted on 22-06-2016
Staff was very good. Housekeeping was marginal. Room was fair. Sink drain was plugged on arrival. The drinking glasses in the bathroom were not changed on a daily basis. Glasses left dirty on the dresser in the room were still there after cleaning each day. Thermostat for the air conditioner had to be fixed during the stay. Outer curtain on the windows did not close easily. Ice container was not emptied after use. Writing pad was not replaced after it was used up.
from Midland, Michigan, USA
Submitted on 28-06-2016
We were visiting Minneapolis for a wedding, which was north of town. We decided to stay in this hotel for the location, being about 45 minutes from the wedding, but close enough to drive to downtown. The hotel was clean and modern. The room was VERY small, and we had a 18 month old with us. We had received a 'crib' (playpen) for him to sleep, although there wasn't a sheet for it. The crib had to be placed by the door to have room for it. Also, we had to request a refrigerator, which was the ult... Read more
from St. Louis, mo
Submitted on 28-06-2016
Stayed at the facility for a sports tournament. Staff was very friendly and felt welcomed. Rooms were comfortable but could've been cleaner. Another guest I was traveling with had a wet carpet in the room secondary to a leaky air conditioner.
from Dallas, United States
Submitted on 30-06-2016
Staff was very friendly and the amenities were nice. I loved the fitness center; it was small but had everything I needed, a treadmill, elliptical, and weights. Cookies, as always, delicious. Room was in good condition.
from
Submitted on 02-07-2016
At check in I asked for a room upgrade, Which I received, bathroom was a mess, toothpaste all over counter, desk had food stains not cleaned off. Called and requested my original room. Checked out after 2 nights and moved hotels.
from
Submitted on 11-07-2016
Below average for service due to fire alarm issue late at night with no notice that the issue had been resolved. I feel that you need to notify your guests that the fire issue had been resolved so we could relax and go back to sleep. Also, it was definitely over response on the police response with about 10 police cars arriving to the fire call. It ended up being someone had spoked in the room and set off the fire alarm system.
from Winnebago, Minnesota
Submitted on 13-07-2016
Was a very good experience. Clean and friendly good beds. they have a great breakfast and friendly servers.the beds could have been queen size instead of doubles but they were very comfortable with great bedding
from Denver, Colorado
Submitted on 16-07-2016
Poorly ventilated rooms . Thin walls. You hear every door slam which can interrupt sleep. Extremely loud outdated air conditioners. Terrible bathrooms in the suite. Outdated and poorly cleaned . I closed the door on one of the bathrooms for my entire stay. Completely turned off from this hotel until updates and renovations are made. Positives : Staff is friendly. Beds are extremely comfortable. The suite space is large and holds great potential.
from
Submitted on 16-07-2016
This hotel is very conveniently located and a good value for the money. I had a business meeting in Minneapolis and had easy access to the highway. Room was clean and comfortable. It lives up to the standard I expect from a Doubletree Hotel.
from Minneapolis, Minnesota
Submitted on 17-07-2016
Staff was so friendly- especially the breakfast crew! They were helpful and food was delicious- including fresh fruit and Greek yogurt! We were given fresh, warm cookies when we checked in--what a sweet gesture! Rooms were clean and pool was nice- the kids loved it.
from Hialeah
Submitted on 17-07-2016
Noisy and dirty. Complained to front desk they had no other rooms. Carpet so stained it was black. Had not been vacuumed toothpaste and crumbs on floor and spider webs in corners. Very small and very noisy room. I do not recommend. Will not return. Even the elevators looked like they had not been vacuumed in weeks.
from Appleton, Wisconsin, United States
Submitted on 18-07-2016
We stayed last weekend (7/14/16-7/17/16). We had to stay there to be accepted into the local USA Cup soccer tourney in Blaine. This hotel was not our first choice, but the place we usually stay at wasn't on the list. Anyway, first the goods: All of the staff members we encountered seemed to be extremely friendly, helpful, and courteous. 1st impression of the lobby was favorable. I was not able to sample the warm cookie because my daughter stole it when I wasn't looking lol. The rest ... Read more
from
Submitted on 18-07-2016
Facility in major need of scrubbing and update. Elevator doors inside were stained and looked like not cleaned for a long while. Bathroom in need to replace tub and toilet. Air Conditioner very old style
from Thunder Bay, Canada
Submitted on 20-07-2016
Lobby was freezing...elevator and hallways were boiling hot. Lobby was clean and grand and welcoming...elevator and room was not clean and average. Offered me a cookie on 2 occasions...put that money towards cleaning and fixing your ice machines. No refrigerator(thus the need for ice). Would not stay here again.
from lowell,mass, United States
Submitted on 22-07-2016
my family and I visit to ST PAUL for a wedding occasion,the double tree is a great choice,the room was cool and comfortable. we slept like babies.the room service was great also,i'm happy to say I will use the double tree any time on a trip!!
from Minneapolis, United States
Submitted on 25-07-2016
This hotel was the worst I have ever stayed in. The price I paid for an upper mid-level hotel was much too expensive for lack of quality and cleanliness of this hotel. I felt like I was in a roadside motel. I made my family wear our shoes in the room because the floor hadn't been vacuumed for years. There was actually food or vomit in the room and I asked them to vacuum it (even leaving a note next to the mess) but it never was cleaned. They never replaced the coffee, toilet paper or clean ... Read more
from Overland Park, Kansas
Submitted on 28-07-2016
Great location with easy access to the highway. I had major issues with housekeeping that would have sent me packing. I stuck around because there was genuine attempt to resolve them. This is an older but solid hotel. All would have been golden if housekeeping did their part.
from
Submitted on 04-08-2016
So after having a disgusting amount of hair on my "clean" towels, or the tub that had water to my ankles while showering, to the clock set 2 hours ahead, attention to details here stinks. Then breakfast...nice atmosphere for eating in. However I went to get a plate this morning and the top few were noticeably dirty with stuff on them. Small, but there. Then I take one to a worker and mention it and she shrugs it off like " I don't think so" and walks off. Didn't even go to look at them. I... Read more
from Saint Petersburg, fl
Submitted on 05-08-2016
The AC shut off during the night and there was no way for me to turn it back on. I was sweating all night and didn't get very good rest because of it. I called the front desk at one point in the middle of the night, and she told me that I needed to turn the AC down (colder) and wait another 10 or so minutes. I did as such, and ended up falling back asleep despite the sweat. AC never turned on. Unacceptable for a $160 a night accommodation. I would have slept better at the $56 Motel 6 acros... Read more
from Fayetteville, AR, United States
Submitted on 05-08-2016
Room was clean and bed was comfy. Bathroom was tiny and needed updating - I'm small and still had to shut the door and tetris myself around the toilet to get into the shower. Fitness facility really isn't a facility - more of a small room with a few cardio pieces. Definitely not enough space or equipment for this size of hotel. Picky things but when you travel a ton these little things matter.
from Chicago, Illinois
Submitted on 09-08-2016
Lobby needs a upgrade to accommodate guest who would like to sit drink and conversate along with lounge. Hotel should include breakfast for what you pay for the rooms. They should Allow the dining hall to be used when not serving and put out free coffee and water.
from Wausau
Submitted on 11-08-2016
I stayed at this property while attending a conference in the area. This Double Tree was staffed by very professional group of people. They treated us with utmost respect and responded immediately to request. Clean, Comfortable & Quiet! Breakfast was also great! Location also provides for easy access to the freeway system. I will stay at this property again when in the area.
from Illinois
Submitted on 03-09-2016
On this, my 28th stay as a Diamond member at a Hilton property this year, I am ABSOLUTELY APPALLED that this property is a Doubletree. Was I greeted as a Diamond member? No. Was I offered Doubletree's famous cookies upon arrival at 3:40 p,m.? No. Did my keys work? No. Were cookies available when I went down to the front desk to ask for them at 4:20 p.m. No. But the WORST occurred later. This property advertises a restaurant, Leonards, which is one of the reasons that I chose to stay at... Read more
from Summerville, South Carolina
Submitted on 04-09-2016
Room was not cleaned at arrival. Didn't clean room one night. Another night they took all toiletries and didn't replace them. Wallpaper is torn, tub is stained, shower curtain is mildew. Extremely bad
from
Submitted on 07-09-2016
The room had a old and used feeling to it. The beige carpet was darkened from what I could suspect was years of use as were the drapes. The door would not close on its own and needed to be slammed to be shut. Remnants from a former guest (small pieces of a banner, I suspect) were still on the wall. The TV was a small LCD from a decade ago. On the positive side, it was quiet (likely because no one was staying there) and the pillow top bed and feather pillows were excellent. In addition, the staff... Read more
from KANSAS CITY, United States
Submitted on 07-09-2016
Room was not ready for us to stay, not enough wash clothes or toilet paper, made us wonder where else the cleaning crew might of cut corners. The hallways were noisy, shutting doors were very loud. No cookies, no bar tender. Had to wait for checkout as no receipt was left under the door.
from Chicago, Illinois
Submitted on 07-09-2016
For our purpose this is a good choice. We are usually busy while in town moving our child in or out of college at the U of M, so we aren't really at the hotel much. We have stayed here in the past and it's a lovely looking hotel and the rooms are very nicely decorated and the beds are VERY comfy! If you are looking for any type of service this isn't really the place for that since the staff isn't particularly welcoming or helpful and this was my experience over numerous stays. The breakfast... Read more
from Spearfish, South Dakota
Submitted on 10-09-2016
The hotel is not very well maintained. The service is poor. There was no caffeinated coffee in the room and although they said they would bring some up, they never did. When we returned to our room the second night there were no bath towels. This time there were some towels brought up after the second request. Definitely not up to par. Our drive to U of M was long and difficult.
from Atlanta, Georgia
Submitted on 11-09-2016
Quaility and service are gone to waste side. The goal now is price until they figure it out "THERE'S NO HEAD ON THE PILLOW" No regular coffee in room; front deck can't find any; smelly/old/dry-out towel
from Greenville, South Carolina
Submitted on 16-09-2016
As others have stated, this property is showing its age - it needs an update, I was there 4 nights on business and mostly everything was OK. The first night I ordered room service and she asked if I could come down to the bar and pick it up since she was the only one working in the bar. I did and at least did not have to pay the service charges they tack on. The food was not that good and I did not order room service again. The breakfast is a little pricey ($12 plus tax plus tip) but the eg... Read more
from
Submitted on 17-09-2016
The hotel looks very beautiful, modern, and upscale in the entrance. I had high expectations. The rooms where also modern and clean-looking (on the surface). After the immediate first impression, the quality quickly lowered. My co-worker had a bee in her room and a door that didn't latch. I had dead bugs squished under cups in the bathroom, no toilet paper, used shampoo bottles left, and sheets that definitely did not look new. I would have figured they did not clean the room at all if it were... Read more
from Coon Rapids, United States
Submitted on 19-09-2016
A little disappointing. It was my night out before having my Will drawn up. There was a very large convention going on, so the Restaurant was closed. The Bar was the only place to get food. Bartender was very busy, and after paying for my drink in cash, he charged me again on my food tab. My tub drained very slow after my two showers, and I did report that at time of check out. I did not receive my wake up cal and was almost late to my Attorney's.
from Minnesota
Submitted on 20-09-2016
Room 210 - empty beer cans on window sill, large hole in screen, red spot on floor, no hand towels. No free breakfast which really sucks. I didn't think there was such a thing any more. Reported problems to desk and was told there was nothing they could do. We were there for a wedding. The bridal party had to switch rooms when they were getting dressed because of wasps in the room. Room 412 also had the same problems we did. I would have left my comment card in the box by the desk, but, I... Read more
from Ireland
Submitted on 23-09-2016
I think Paris Hilton might at some time many years ago have considered kennelling her dog in this hotel, sadly her dog would not be too happy to stay there now. He might like the fact that the carpets are already stained so if he had an accident it may not be as obvious, but he may not like the mildew on the shower curtains, the machinery outside that sounded like a large truck idling all night. I think he might have like the staff who under the circumstances were soo pleasant, helpful and polit... Read more
from Evansville, Indiana
Submitted on 23-09-2016
Let us Start with the positive. Upon arrival the lobby is nice & desk staff were very friendly and welcomed me to the property. Room was very quite, I never heard the road I was on 11th floor. Breakfast either buffet or order from menu. Though I have seen better buffets from DoubleTree hotels before. Mario was great he remembers you & knows what you want. Now for the "fun" stuff : 1. If you check in at night from outside the Coke machine in lobby will draw your attention. Kind of tacky for D... Read more
from Detroit Lakes, Minnesota
Submitted on 25-09-2016
Many will call me crazy for giving this place for stars. But a little perspective. This property has carried more flags than the United Nations in recent years, lastly being a crown plaza. So in comparison to my last stay as a CP this is a Night and day change. I still had issues like some hair in the shower but overall it was actually a pleasant stay. Staff was very friendly and they get five stars They need to change the parking lot lights to a light sensor instead of a timer, as this prope... Read more
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