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Hilton Minneapolis/St. Paul Airport Mall of America

Minneapolis, MN, US (MSP)

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Based on 1258 reviews
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Hilton Minneapolis/St. Paul Airport Mall of America
3800 American Blvd East, Bloomington, MN US 55425-1658

With a full array of amenities, this Bloomington hotel is ideal for both business and leisure travelers.Attractions near the Hilton Minneapolis/St. Paul Hotel in Bloomington* 3 miles from the Minneapolis St. Paul International Airport (MSP)* 1 mile from Mall of America, Nickelodeon Universe, American Girl Store, IKEA and the Light Rail Transit Station* Adjacent to Minnesota Valley National Wildlife Refuge* 2 miles from Historic Fort Snelling & Fort Snelling State Park* 12 miles from both downtown Minneapolis and St. PaulAttractions in the Twin Cities near our Bloomington, MN Hotel:* Children's Museum* Science Museum of Minnesota* Minnesota Zoo* Valley Fair* Mystic Lake Casino* Minneapolis Institute of Arts* Orchestra Hall* Nicollet Mall* Walker Art Center* Minneapolis Convention Center* Target Center - Home of the Minnesota Timberwolves* Xcel Energy Center - Home of the Minnesota Wild and Headline Concert Events* Hubert H. Humphrey Metrodome - Home of the Minnesota Vikings, Minnesota Twins and University of Minnesota Golden GophersHilton St.Paul/Minneapolis Hotel Features Include* 22,000 square feet of meeting and banquet space for groups of 5 to 800 with 17 separate function rooms including the MN Valley Ballroom* Full-service in-house audio/visual and business center services* 300 deluxe guest rooms, including 13 suites* Prime location within the Twin Cities metropolitan area with easy freeway accessibility* Complimentary airport shuttle every 30 minutes from 4am to 1am* Complimentary shuttle every hour to Mall of America and the MOA Light Rail Station from 10:20 am to 10:20 pm* Two Executive floors and private Executive Lounge* Complimentary self-parking* High-speed Internet access - wireless in all hotel guestrooms, meeting rooms, and public areas (Complimentary for all Hilton HHonors® Members in guestrooms)* PrinterOn® Service (Complimentary for all guests)* Award-winning cuisine voted 'Best in the Twin Cities' from Executive Chef, Eric G. Baker and his culinary team* Blue Water Grill serving breakfast, lunch and dinner - featuring daily breakfast buffet, luncheon specials, and dinner specializing in fresh seafood & wood grilled steaks (Hilton HHonors Members receive 500 Bonus Points per entr?purchased)* Blue Water Lounge offering an array of libations and a full menu* Glass-enclosed atrium recreation area with indoor pool, two whirlpools and 24-hour fitness center featuring Precor® cardio-theater equipment * Corner Pantry gift shop open 24-hours for all business and personal needs with sundries, clothing, magazines, newspapers, snacks, beverages, ice cream, sandwiches and saladsHilton Minneapolis/St. Paul, MN Hotel in Bloomington Guest Room Features* Wireless High-speed Internet Access (Complimentary for all Hilton HHonors Members)* PrinterOn Service (Complimentary for all guests)* Hilton Serenity Collection bedding* Crabtree & Evelyn® bath amenities* Complimentary USA Today® newspaper each weekday morning* OnDemand® television and entertainment* Coffee maker with coffee, iron and ironing board, hair dryer* Two dual-line telephones with voicemail and data port* Large desk with Herman Miller chair* Lavish Executive Lounge overlooking the Twin Cities open 24-hours and featuring morning/evening concierge service and honor bar (Complimentary Upgrade for all Gold & Diamond HHonors Members)* 47 executive rooms with complimentary bathrobes, morning full breakfast and evening hors d'oeuvres and beverages in the Executive Lounge* Hilton HHonors members earn both points and miles for every qualifying stay through the Hilton HHonors ProgramTravel Should Take You Places?.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1258 reviews
Submitted on 14-05-2016
Good location - close to the airport and to the Mall of America. Hotels appears new and higher end. The beds are entirely too small. We got a room with two beds and my husband and I were very cramped in ours. We were unfortunately next to a room with a crying baby as well. Would come back only if it was the two of us - too small for the family.
from Johannesburg, South Africa
Submitted on 18-05-2016
I attended a 2 day conference at the hotel in May 2016. All the booking arrangements for me , as a delegate, worked effectively.The organisation of the conference facilities and logistical details was professionally handled. The staff were efficient and friendly, contributing to a success conference.
from Northern Minnesota
Submitted on 18-05-2016
We only stayed one night, really liked the hotel. Very chic lobby, great staff and a wonderful room with top notch amenities. Highly recommended, bed was awesome. We didn't have a chance to use the bar, but saw lots of others who seemed very happy!! Really nice place.
from Westminster, CO, United States
Submitted on 18-05-2016
The executive lounge offers the same breakfast every morning, absolutely no variety. If you like scrambled powdered eggs, bacon, and cold cuts every morning you'll be ok. I wished they offered something a little more. Also, I stay at this hotel often and the cable often doesn't work (says No Signal). The restaurant is expensive too.
Submitted on 24-05-2016
Great value! I checked around on several different sites and found that having the hotel, breakfast, internet and mall of america gift certificate package ($50) was the best option. I was extremely satisfied with my stay. I would recommend this hotel and especially the Mall of America / Breakfast package.
from Ely, Minnesota
Submitted on 26-05-2016
We've always enjoyed this hotel on trips out of the Minneapolis airport, and now they have remodeled their dining area. The rooms are small but nice. Unfortunately, heating and cooling problems in many of the rooms, stemming from outdated equipment, can make finding a comfortable room temperature something of an all-night quest. We've called maintenance at this hotel more than any other we've stayed at.
from Ann Arbor, Michigan
Submitted on 01-06-2016
I very much enjoyed staying at this hotel. I had to work the entire time though my mom and sister took the shuttle to the mall each day for shopping. The shuttle was very convenient--provided rides from the airport to the hotel and to the mall of America! Two staff members really made the trip worthwhile. I don't remember her first name but when I arrived, I asked if there was a business center or a place for me to work. She provided my mom, sister and I with free access to the 12th floor which... Read more
from Baldwin, Wisconsin
Submitted on 02-06-2016
The hotel goes to great lengths to take care of its guests, if they are staying or just going to a convention (MantiCon was my convention). I am very pleased with the hotel, the service, location, and amenities are wonderful!
Submitted on 05-06-2016
I have no complaints about this hotel. They have food that can come to the room, very fast elevators and friendly people everywhere. The rooms are nice, but then again, you should get what you pay for. Wifi is always confusing at hiltons, but it always works eventually. I would work here, proudly. I would definitely stay again.
Submitted on 12-06-2016
I was traveling a lone with grand kids and the staff was very helpful. I liked the park and fly. The bus shuttle had some issues not enough drivers and we ran late to/from airport again to the mall for pick up. The rooms are clean but a little small so is the bathroom area. We enjoyed the pool that it had two hot tubs. I did hit my toe on the lift for handicap, the attachments should have covers. Overall, I would stay here again for its convenience and cleanliness.
from Fort Collins, United States
Submitted on 15-06-2016
Great place to stay! The hotel was wonderful. The location was right by the airport, mall of America and right across the street from the Minnesota Wildlife Refuge. It was quiet and definitely worth returning to stay again.
from Atlanta, Georgia
Submitted on 18-06-2016
The location is convenient to both the MSP Airport & Mall of America (with courtesy shuttles to both) it also overlooks the Wildlife Refuge. From my perspective, this is clearly a hotel built during the 80's but has been updated recently. The rooms are the normal Hilton size, and unlike some other reviewers, I find the couch/table/leather chair set-up for work and in-room dining quite adequate (and I stayed here 19 days, so I had plenty of time to try it out). I didn't eat in the restaurant f... Read more
from Alpharetta, Georgia
Submitted on 18-06-2016
We stayed here for a night on our way home from Cabo. Only had a layover of about 10 hours so we picked somewhere close. Shuttle service is great and very responsive. The driver was super helpful as we had a ton of luggage and other stuff. Rooms were nice, great size and very comfortable. The staff is great, very helpful and were great in helping us find somewhere that would deliver some good food for dinner.
Submitted on 21-06-2016
I realize that most hotels have a late check-in like 4pm. I arrived at 11am and was able to get into my room. Unfortunately, they were not able to upgrade me to a suite or even the concierge level as a diamond member but that's okay, I was just happy to have a room ready so early. The front desk was very friendly and professional, letting me know about the different amenities in the hotel and the free shuttle that runs to the Mall of America. I like this hotel's location. It's the last hote... Read more
from VT
Submitted on 29-06-2016
Executive floor was nicely updated with spacious rooms. Wouldn't recommend the Grill restaurant. Food was 3 on a scale of 1-5. Service was okay if you don't mind your server reeking of smoke! Gross. Not much of a menu in either room service or in the restaurant itself.
Submitted on 30-06-2016
Hotel was very clean, staff very friendly and professional. Excellent breakfast and dinner in the restaurant off of the lobby. I was early for the dinner menu, but the bartender/waiter nicely interceded on my behalf, so I had an excellent walleye pike dinner. Compliments to the chef. Fitness center minimally equipped.
from Rolla, MO, United States
Submitted on 30-06-2016
Great hotel. Restaurant was good, but needs a varied menu. Room was nice, but bath smelled like mildew. Box fan in room is a great plus. Loved the sitting area in the room. The Guernsey convention was a bonus...loved seeing the cows outside!
from Boulder City, Nevada
Submitted on 02-07-2016
Had an awesome experience staff helpful polite and experienced We took your shuttle service to mall of America and I was taking my granddaughter to the airport for her return home The next day your shuttle service took us to the airport and returned later to pick me up to return to hotel thank you for this service
Submitted on 02-07-2016
It was clean and great service! No bugs! Food was pricey but lots of places around to go to. Pool was small but fit the needs. Beautiful hotel. We had a great view from our room. The breakfast buffet was really good.
from Plymouth, United States
Submitted on 07-07-2016
The executive lounge and floor were great. Great wait staff. Loved the room and the pool. Very efficient housekeeping and guest services. When we put in a request even at 2 am they were there in minutes. Just a great stay overall.
from Asheboro, United States
Submitted on 09-07-2016
I was in Minneapolis for a concert and this hotel was one of the best parts of my trip. Staff was so helpful with questions, arranging transportation and making sure my trip was going as planned. Clean rooms and altogether beautiful hotel. Will certainly stay here if I am ever in the area again and I will stay at the Hilton during any of my future trips. Very impressed!
from Kenosha, Wisconsin
Submitted on 10-07-2016
A family get-together brought us to Minneapolis. I was aware of this Hilton and its location. We have used Hiltons in the past and we are members of the Hilton HHonors rewards program. We did the advance purchase when we made our reservation, very good price. We booked a 2 Double Bed guest room. Our room (#303) was exactly as described in the website. This room was extremely clean and very quiet. The lobby was beautiful and the people at the front desk were very polite and helpful. Very... Read more
from New York City, New York
Submitted on 11-07-2016
Our family of four enjoyed our one-night stay at the Hilton en route to a reunion in Minnesota lake country. We booked via Hotwire and shared one eighth-floor room with two beds. The room was spacious and clean, with a nice seating area overlooking the nature preserve. As others have noted, the beds and bathroom are not very big. Reception was quick and helpful, granting our request for early check-in without hesitation. Our daughters enjoyed their afternoon swim in the glass-enclosed poo... Read more
from winnipeg, Canada
Submitted on 13-07-2016
very nice and comfy to stay in Hilton, easy access to Mall of America and Ikea and house of my relatives. we didn't use the pool because lots of people in there but it's ok my 2 sons loved to stay here.
from Saint Cloud, Minnesota, United States
Submitted on 14-07-2016
I always stay at this Hilton when I am in this area. The service you receive from the staff is beyond outstanding. Carrie at the front desk is so warm and welcoming. She is very courteous and relaxed, which helps to put guests that are traveling at ease. Tom in the Blue Water Restaurant is just an awesome person. He really knows how to treat guests and also helps guests to feel at ease. He knows his drink and food menu items and did a great job helping the bartender mix my wife's drink (as the ... Read more
from Cedar Falls, United States
Submitted on 15-07-2016
The hotel itself is okay - meets expectations but the staff was amazing! I was traveling with a group of students and chaperones and the entire staff was so helpful and kind! Everyone was so accommodating and happy to help in anyway including the front desk staff, maids, shuttle drivers, etc! I haven't had an experience like this in a while!
from Sacramento, United States
Submitted on 17-07-2016
This is a wonderful hotel for business or personal travel. There is an decent indoor pool, workout room and the restaurant has good food. The Executive lounge is wonderful! The staff are very helpful!
from Gainesville, Florida
Submitted on 20-07-2016
We were stranded here as our flight to Indianapolis was cancelled. The hotel shuttle brought us to the recently opened venue. Great lobby/bar/dining area. We ordered two glasses of wine (great pour) and a Minnesota walleye dinner and a salad to share. Our super server, Stephanie, brought our salads already split. Great salad. The walleye dinner was GREAT. I remarked to Stephanie that this was the best hotel restaurant dinner I have ever had, anywhere.Service was efficient, fast and friendly! The... Read more
from Trophy Club, Texas
Submitted on 20-07-2016
Nice location and rooms. Front desk could have accommodated us with rooms in close proximity but they did not. Instead we tracked up and down the elevators for meetings. The lobby is nice and the rooms were comfortable and clean. The restaurant menu was very good and the staff was over the top nice.
from Burnsville, Minnesota
Submitted on 20-07-2016
We stayed at this hotel this past weekend for my sons birthday party. The kids had so much fun and the adults also enjoyed ourselves. Great location,great staff! Yes we Would consider staying here again.
from Arlington, Texas
Submitted on 21-07-2016
Went to this hotel because close to airport and had an early flight next morning. Wife had to use restroom upon check in at the lobby restroom. She came back and said it was filthy! The room looked clean but after seeing the women's restroom I never felt good in the room. Went to executive lounge next morning for breakfast and it was a mess. Stuff piled from night before, blanket on the couch, etc. very disappointed Management should be more on top of this!
from North Liberty, Iowa
Submitted on 23-07-2016
Top notch hotel in every way. We hot wired this hotel the day we stayed and for under $100 tax included stayed in a great hotel. The entire experience was positive. I can't imagine why anyone would give this hotel anything other than a great review
from PR
Submitted on 23-07-2016
Excellent, nice, pretty hotel. Good food too. Easy access to Mall, airport and highways. Shuttle to the Mall available. We were upgraded to a nicer room without requesting it. The Room was nicely decorated. Only complaint is no movies in room.
from Gainesville, Georgia
Submitted on 25-07-2016
I'm not a picky person. I just want a clean room where stuff works right. And I don't like to be charged more than something is worth. We were given a handicap room even though neither of us needed a handicap room. Not a problem except that they have hung really sharp hooks on the back of the bathroom door so that you keep walking into it because it is shoulder height. I mean, it's a narrow path there - seems like you would have put the hook elsewhere. Our bathroom lights were all burned o... Read more
Submitted on 25-07-2016
Very good location and service. Just 5 minutes from and to the Minneapolis Airport and Mall of America. Walking distance to Minnesota Valley Wildlife Refuge. The driver of the shuttle is very courteous and helpful. Every 20 minutes of an hour shuttles to Mall of America. Every 25 minutes of an hour in going back to Hilton Hotel. You need a credit card to check in. Do not use debit card. It holds your bill from your account 3 days after you check out and payment in full. Make sure to bring ... Read more
from Manassas, VA, United States
Submitted on 25-07-2016
I have stayed at this hotel before and liked it - However, this time there were problems. 1. The carpet between the bath room and the bed was wet - I informed the front desk of this but nothing was done. The food is delivered to the room in a box - That's fine but they tend to leave important things out like catsup and sugar for the iced tea. Over all, I will look for another place to stay the next time I fly into MSP
from Jacksonville, Florida
Submitted on 26-07-2016
This is a very nice hotel located at 3800 American Blvd East. If you omit the "East" on your GPS, you'll probably end up at another Hilton 10 miles away locate at American Blvd West. Good-sized room with usual amenities including free Wi-Fi and coffee making facilities. Restaurant and small gym with nice pool and hot tub. There was some noise in my 2nd floor room, which I think was due to late visitors to the hot tub.
from Jordan, United States
Submitted on 27-07-2016
We loved the room, the exec lounge, food was great, company was good as well. The pool area however was dangerous. My kids kept falling and they were just walking. I saw 2 adults slip and fall as well, very scary!
from Brainerd, United States
Submitted on 27-07-2016
This is my second time at this location in particular. It was a fantastic experience once again and I look forward to future visits. I was upgraded to the executive suite which was a nice surprise. It was beautiful and I only wish I was able to stay longer. The view out of my window was beautiful as well. The bed was comfortable, the couch was clean and modern as well as the rest of the dƩcor. The bathroom was clean and updated to match the level of quality throughout the hotel.
Submitted on 28-07-2016
Great updates!! we stayed in the executive suite with city view. Loved it. The suite allowed us access to the top floor executive lounge with an amazing view!! Beverages, snacks, evening appetizers, morning breakfast, and lounge space. All terrific. The hotel pool and fitness room are nice. Location great for airport, moa, and nature reserve next door. Off set enough to be out of congestion. We plan to return for sure!
from Los Angeles, United States
Submitted on 28-07-2016
I arrived way before check in around 11 AM. The attendant at the front desk was helpful and had no problem checking me in. They had a shuttle to transport me to the mall and back. The only down side they only have one driver for mall and airport so that was a bit of a wait. Overall, the staff was great.
Submitted on 30-07-2016
Very nice as you enter the lobby. Our room didn't show up as booked when we arrived, but they quickly got it resolved. The rooms are nice. Option of a firm and soft pillow made for a good night's rest. Bathroom is a bit small but clean none the less. We were on one of the top floors. The room smells a bit musty probably from the air running. They had an extra fan in the closest, which was perfect for us as we usually sleep with one. We had a view of the wildlife refuge. It's a nice place to visi... Read more
from Columbia
Submitted on 30-07-2016
Great location with excellent food and meeting facilities and hotel service; wonderful nature trail across the street. Shuttle to airport and Mall of America. Plan a little extra time for the shuttle as it can be busy and you might have to wait a little.
from Fargo, North Dakota
Submitted on 01-08-2016
Being a Hilton employee I always appreciate staying at Hilton Hotels. Upon arrival the hotel was just stunning. The lobby was gorgeous. The front office manager that checked us in was awesome. There was a little mix up with not finding my reservation but that was because someone put an XX on my name. No big deal. He found us and was very professional and very kind. Upon checking into our room we were very impressed. Room was nice. Bed was very comfortable. Room was nice and clean. Bat... Read more
from Cedar Rapids, Iowa
Submitted on 06-08-2016
Disappointing experience in an aging and less than well managed property. Our worst experience in 20 days of travel, our guest room beds were old and mattresses had not been turned -- so listed badly. Sheets ill fitting and comforter for mid winter,not mid summer. Clock could not be read day or night. Bath updated but small and sink drain did not work.King requested but only two full sized beds available On the positive ,the room had been redecorated and the square footage was old school and ver... Read more
from Bovey, United States
Submitted on 07-08-2016
The Hilton Hotel in Minneapolis/ airport was very nice and accommodated all my needs. The room service staff were cordial and timely with my meals. I would stay at this hotel again and plan on bringing my family. There are many activities to do in the area, such as the Mall of America, hiking in the wildlife refuge area. The baseball and football stadiums are also in close proximity to the hotel.
Submitted on 08-08-2016
Stayed for a family wedding. Staff very friendly and helpful. Eric at the front desk went above and beyond to help with taxi and site seeing arrangements. We will stay here again. We did not eat at the hotel resturant. The bar serves small plates and sandwiches perfect for a quick bite.
from Portland, Oregon
Submitted on 08-08-2016
The shuttle bus drivers are always really friendly and do their best to stay on time for their route. I appreciate the hourly route they take to the Mall and twice an hour to the airport. The hotel is just minutes from the airport which makes for a quick drive. The staff has always been really nice and responsive. The gym is small and the pool is not a lap pool but if only going for business and need a quick treadmill run or elliptical it is fine.The rate is reasonable. I can always count on thi... Read more
from Cedar Rapids, Iowa
Submitted on 09-08-2016
Stayed at this Hilton for a conference and some leisure time. The outside is well maintained and directly across from the Minnesota Valley National WIldlife Refuge and easy on and off access to I-495. There is a shuttle that serves the airport and Mall of America. We did use the shuttle for the mall, but with the favorable weather we also walked.....20 minutes tops. The staff is impressive and made certain all our needs were met and any questions answered. Rooms were cozy (we had a king roo... Read more
Submitted on 09-08-2016
Great place to have a formal wedding. Great staff and facilities. Easy access to airport but I didn't hear the noise. and mall of America. There is shuttle service to the mall of America...beds are a negative. They are small
from Niles, United States
Submitted on 09-08-2016
Had to call the hotel multiple times over a 45 minute period for airport shuttle and was told they were there on time. There were 6 of us waiting and no shuttle arrived. We had the same experience at the Mall of America shuttle.
from Boston
Submitted on 15-08-2016
Stayed at the Airport Hilton after flying in late on a Friday night to attend a Saturday Twins game. Arrived around 11:30 pm, called the hotel for the airport shuttle which showed up about 5 minutes later. How convenient. Check-in was very quick so we were in bed by midnight. The room was very spacious, well maintained and contained everything we needed. Used the fitness facility the next morning which had a separate room for weight from the exercise machines. Breakfast in the executive room had... Read more
from Oviedo, Florida
Submitted on 06-09-2016
We chose this hotel for the proximity to the airport and free shuttle. Very clean room, efficient staff, free internet, efficient shuttle to airport. It worked out perfectly for an early am departure!
from Sidney, nebraska
Submitted on 06-09-2016
Good location off airport. Staff very helpful. Cost on average. Better if $20 cheaper. Pool was a little cool. Helps with cost if you are a gold member. Free shuttle to mall and airport. Found a beer bottle in trash can on arrival
from Livermore, California
Submitted on 06-09-2016
The Hilton Minneapolis/St. Paul at the airport is a good choice to stay for a visit in this area. Close to transit be it the airport, city trains or Uber. The Mall of America is very close. The hotel is very nice and our room had a beautiful view of the wildlife refuge next to us. On the first floor you can find an inside pool and a first rate restaurant and bar.
from Rice Lake, Wisconsin
Submitted on 07-09-2016
Very nice accommodations. High end. Great Bar/Restaurant in hotel. Lobby is very attractive when you enter the hotel. Lots of meeting rooms for business meetings. Room are nice. They have smaller TV's.
from Enderlin, North Dakota
Submitted on 08-09-2016
Easiest hotel to get to in the Cities (just off 494) - great staff - excellent food. Convenient for games, shopping, and airport. And clean. REALLY clean. Try their breakfast buffet - it's a great deal!
Submitted on 08-09-2016
A good friend of my wife had her wedding there. We stayed for 2 nights as most of her guests did. We were pleasantly surprised on how close it was to the airport. The complementary shuttle service offered by the hotel is really convenient. The same shuttle will also take you to "Mall of America". The trolley/train was literally at walking distance. As far as the hotel is concerned, the room was a good size and really clean. We enjoyed the breakfast (one of the best breakfasts I had in a whil... Read more
Submitted on 08-09-2016
I recently stayed for an evening at this hotel and was unimpressed with the room/hotel in general. The bathroom was fine, the bedding was acceptable, but it was the little details that were amiss in this hotel. For instance, our room didn't have any glasses at all! We had to get flimsy plastic cups from the lobby....which is also the only location of ice in the entire hotel. Which wouldn't be a huge deal if there were only 1 or 2 floors, but we were on the 10th! For the price and accommodations... Read more
from Phoenix, United States
Submitted on 09-09-2016
we needed a nice quiet place to stay before the early flight home. We were so happy that our room was perfectly clean and the bed was so comfortable. I really wish we had another day. would highly recommend !!
from Sterling, Alaska
Submitted on 09-09-2016
This hotel was a great place to stay. Close the Mall of the America's. easy to get in and out of for trips out of the city, and the staff was exceptional. The only disapointnent was the shuttle service. Waited a very long time at the Mall to be picked up. The hotel is pet friendly and the cost is reasonable
from Denver, Colorado
Submitted on 11-09-2016
Terrible first impression! The entry, elevators, floors were dirty. The front desk agents were unfriendly and condescending. My key didn't work and twice I had to go down and both times the key didn't work. Each time I would go to the front desk I would get the look ! Really! We stayed on the PH, 12. Comfortable, clean room. The doors are very noisy when you close them. The gentleman working in the lounge in the PH floor was very nice and friendly. Great location but The Hilton needs to hire... Read more
from Hendersonville
Submitted on 13-09-2016
The room was comfortable and we enjoyed the lounge on the top floor. There are 2 hot tubs but one wasn't working, the pool area was clean with plenty of towels. The hotel was close to places we wanted to see but quiet.
from Ormond Beach, Florida
Submitted on 13-09-2016
It's been renovated since I was there last but honestly, my strongest complaint is that the walls are SO thin. I could hear every person walking down the hallway. I could hear the guest next door talking on the phone. I could hear the guest on the other side showering and flushing the toilet and even sneezing. if you are a light sleeper, this is NOT the place for you. Additionally, the shuttle service is kinda terrible. I was told to expect pick up at approximately 12 minutes after the hou... Read more
from Minnesota
Submitted on 14-09-2016
The room was nice, staff was nice, even fixed something in my room with no complaints. Pool room and hot tub were decent, could use some repairs, as the foundation around of the hot tubs was cracking and had no actual jets, just the air blowing out of the pipes haphazardly. The room I got wasn't exactly a scenic room, as this is meant as an airport pitstop after all, but I had a room overlooking the freeway and the airport... Wonderful soundproofing on the outer wall side, couldn't even hear the... Read more
from Austin, Texas
Submitted on 14-09-2016
I am always thankful when I arrive at this hotel. The staff are professional, happy and eager to attend to my needs. I have stayed here on numerous occasions and have never had an issue. Where ever I stay, I look for the Hilton brand for I know I will receive quality care and professionalism.
Submitted on 16-09-2016
I love Hilton hotels and this one was great as well. I was looking for get away and this hotel is tucked away . Me and my granddaughter loved the set up of our room. It was nicely put together. The decor was excellent. Nice bathroom products. This room was very clean. We didnt eat at the restaurants but my granddaughter had a blast at the pool she didnt want to leave.
from Cheshire, Connecticut
Submitted on 18-09-2016
It's a good hotel for any occasion. However, standard room I was in had only a small, round table. I needed to work quite a bit on my trip, so that table was not the best for this purpose. Because of my Hilton membership status, I was able to move into Jr Suite later, and it had excellent amenities, lots of room, many outlets, including USB charging points, that were conveniently located in the room. So, if you stay there for business, and need to work from the hotel, if you can, get the Jr Suit... Read more
from Minneapolis, Minnesota
Submitted on 19-09-2016
We held a party in one of their meeting rooms. The hotel lobby is extremely inviting, the restaurant food is great, and the staff is extremely helpful. We had a great time, listening to music, watching Netflix on the big screen, eating good food.
Submitted on 19-09-2016
What a great place to stay while visiting the Mall of America. We stayed one night but would have loved to stay more. CLEAN, friendly staff, and great room. Beds were super comfortable. We bought the MOA package with the hotel. Bartender was super fun while we had dinner and drinks.
from Hornick, United States
Submitted on 19-09-2016
Was there a week and ate lunch there during the week. The hotel was clean and rooms were clean as well. Lunch there was always food there and it was all good. There are shuttles that run all day and part of the night to take yoou to the Mall of America or to the airport. I thought that was kinda nice. I will be back for sure in the future.
from League City, Texas
Submitted on 20-09-2016
Excellent room, location and value. Can't beat it! Free wifi. Very clean. Right at the airport and the Mall of America. Nice pool and work out center. Room was very comfortable. Bar and restrurant very nice.
from IL
Submitted on 24-09-2016
Great staff, easy mobile check in, great food in both executive lounge and restaurant. Nice size room and layout. Highway is close but you do not hear it at all. Would definitely recommend staying here. Close to the Mall of America too.
from Franklin, Wisconsin
Submitted on 24-09-2016
This hotel really does have everything going for it. The front desk staff is excellent. I stayed in the executive room with access to the executive lounge and I would highly recommend doing that. They have appetizers (one hot and one cold) per night from 5-8 as well as some beers and wines. The selection was good enough for me and my husband, but they also have a menu you can order from which we ended up doing the second night. After that they put out dessert (cookies one night and tiramisu the ... Read more
from Darwin, Australia
Submitted on 25-09-2016
This is one of the best Hilton properties I've been to in years! The staff were super courteous and extremely helpful. I was booked here for a single night upon arriving from overseas, as my preferred hotel (Doubletree) was fully booked. Upon comparing the 2, I daresay this Hilton is now my preferred! The restaurant was nice with great service, and my room was modern and very spacious. Thank you for a lovely stay :)
from Winnenden, Germany
Submitted on 26-09-2016
Proper big room, with big bathroom next to the Airport. Including Shuttle from/to Airport and to the Mall. Possibility to go swimming. Nice restaurant. Breakfast available. Room service was very kindly.
from Waupaca, United States
Submitted on 26-09-2016
Nice hotel, great location to airport and attractions. Room was amazing and I wanted to pack up the bed and take it home with me. Very nice staff and very accommodating. Slight mix-up with the room reserved, but the staff was amazing and fixing the problem and provided a free meal for the error and for everyone waiting behind us as well. Great place to stay!
from Norwich, New York
Submitted on 28-09-2016
Mall of America and the airport were both very close by. The free shuttle service made everything very easy to get to! The buffet breakfast was great! Rooms were very comfortable and the beds were awesome!
from Utica, New York
Submitted on 28-09-2016
I stayed at this hotel before in May 2015 and did not have the best experience, however, this trip was simply amazing. I brought my partner to celebrate our wedding (a mini-honeymoon) and the staff went above and beyond to make the stay magical and special. I can't thank Francis (Night Manager), Rachel (Front Desk Supervisor), and Terrance (Executive Lounge) enough for making us feel so welcomed. The room was beautiful and in mint condition. The service was unmatched by any other Hilton I ha... Read more
from Green Bay, Wisconsin
Submitted on 30-09-2016
I expected more for the price. Garbage was left in the hall outside the door which looked to be from the prior guests. Lacking in maintenance...when we closed the door to the room I double checked it was closed as I could see into the hallway between door jam and door...,..really no better than a standard hotel but with a bigger price tag!
from Liberty Lake, Washington
Submitted on 30-09-2016
After 15 years, Will not return. Horrible service for Gold Customer. Usually get couple of bottles of water and a greeting. Got nothing. But, in the grand scheme of things, this is pretty small. However, what is deplorable is how I was treated regarding the reservation of a conference room. I had reserved a conference room and was booted to a small cramped suite to hold a meeting of 7. No choice in the matter. Simply pushed out of the reservation without an alternative (Queue Seinfeld... Read more
from Dallas, Texas
Submitted on 01-10-2016
It is located minutes from the Mall of America and the airport. Their offer scheduled shuttles to both destinations throughout the day. Front desk agent Anastasia does a great job greeting guests. I loved the cooked to order breakfast. Chef Marqutte, his assistant Pablo and hostess Toni work as a great team to take care of guests. Rooms are clean and welled furnished with excellent lighting. Closet is a quite small. No room safe.
Submitted on 04-10-2016
The concept of 'airport hotel' makes me think of the sort of place with one stays for one night, needing the convenience of a quick trip to an early flight. This Hilton was much more than that! This hotel is conveniently next The Mall of America but also an easy ride to Minneapolis on the light rail. But the highlight for me was the Wildlife Refuge across the street. I was greeted by an extremely unphased whitetail deer within moments of entering the trail. The hotel is inviting and clean... Read more
from Minneapolis, Minnesota
Submitted on 05-10-2016
The room was nice and clean. Housekeeping was very friendly and nice. The front desk staff could use some pointers from them and smile more or give information upon check in. I had to ask where the elevators were. Don't waste your $$ on the grab and go lunch area, it was not very good and pricey for what you got.
from Chicago, United States
Submitted on 04-10-2016
Stayed here for the Ryder Cup. Staff was extremely helpful, location was excellent and the rooms was clean and luxe. Was very easy to get to from MSP. Nice fitness facilities. Would definitely stay again.
from Coralville, Iowa, United States
Submitted on 09-10-2016
We stayed here while attending the Iowa-Minnnesota FB game. Very convenient location to both Mall of America and access to the light rail system for low cost and easy access to the game. Great staff and the executive level lounge staff went above and beyond to make us feel welcome.
from Draper
Submitted on 09-10-2016
Clean rooms, close to the airport, good food at business meetings and restaurant. The staff was also helpful and friendly. I thought it was a great hotel overall, and would stay here with my wife and family.
from Scottsdale, Arizona
Submitted on 11-10-2016
We frequently travel to MN to visit family and often take the last flight of the evening out of Phoenix into Minneapolis... meaning, we land in Minneapolis very late. Rather than driving three hours in the middle of the night on dark country roads, we've started spending that night at the Hilton MSP/MOA. We get a great night sleep, enjoy breakfast, and then hit the road. We know that the room will be clean, the bed will be comfortable, and the service is always, perfectly, Minnesota nice. I ... Read more
from Dallas, United States
Submitted on 11-10-2016
I felt welcome, valued and well protected by the entire staff. I never felt uneasy being alone, because I felt like there was always someone asking if I needed anything. I would chose this hotel again when traveling to Minneapolis.
from Fullerton, California
Submitted on 12-10-2016
We stayed at the hotel for 5 nights while we attended the Ryder Cup. The hotel was very up to date and clean. It was nice to have a lot of places to charge devices. The restaurant had a very unique menu with delicious food. It was convent to the Mall of America . The only downside was the price of the room was very expensive due to the Ryder Cup.
from Minneapolis, United States
Submitted on 13-10-2016
If you are looking for a great short term stay convenient to Minneapolis/St. Paul Airport at a good value then this Hilton is worth a look Clean lobby and common areas, guest rooms were well maintained and serviced well. Some rooms were not ready on time but most were. Only issue was poor bar/evening experience after hours so if you are looking to kill time after hours this might not be your best choice.
from Orem, United States
Submitted on 18-10-2016
Everything was delightful until I ordered room service and realized they are now delivering in a box. I didnt really order KFC I ordered great food from Hilton. The chef is an amazing cook and will definitely order from them again.
from Salt Lake City, United States
Submitted on 24-10-2016
Excellent staff, service and sleeping rooms. Enjoyed having a shuttle service! Mall of America is two minutes away. Close to airport and in a really nice location. Great service and food in restaurant and bar. The breakfast buffet is overpriced, but compared to other prices on the menu for breakfast it is the logical choice.
from Louisville, Kentucky
Submitted on 25-10-2016
Having missed a connecting flight and being in a city where I knew no one, I certainly felt the warmth and hospitality. Realizing that I was going to leave the familiarity of the airport, I have to admit was a bit fearful. The Hilton Team listened as I expressed my anxiety and was encouraging and supportive. I was able to relax and knew they were going to put my fears at ease. I travel through Minneapolis frequently and will never hesitate to stay there again. My room was clean, fresh and gave ... Read more
from Atlanta, United States
Submitted on 25-10-2016
Overall, I enjoyed my stay here. The rooms were spacious, very clean, and the staff was very accommodating. The executive lounge has a great continental breakfast and heavy appetizers, but they do charge you for beer/wine. There isn't much as far as restaurants and shopping within walking distance of the hotel, but they offer a convenient shuttle to take you to the Mall of America.
from Minneapolis, Minnesota
Submitted on 26-10-2016
The staff was friendly, the room was clean and they offer shuttle service. I have stayed here twice and would stay here again. Booking online was simple and they always recognize their Hilton Honors members.
from Atlanta, Georgia
Submitted on 26-10-2016
Overall an okay hotel. Being from a warm climate, as the temperature dipped to 44 degrees outside I wondered why the room was not getting warmer. When I called the front desk, I was told we don't have heat. Shocked....for a $250 room? Any discount, I asked. No. That's how we do things here. Next time, I will pick a hotel with heat.
from St. Louis,
Submitted on 27-10-2016
Great service and facilities. Could use more outlets for devices. Our room with 3 adults had the bathroom door conflicting with closets doors and the sink area outside the bathroom. This made it difficult for multi use of that area. Beds were very comfortable.
from Bloomington, United States
Submitted on 28-10-2016
My family and I really enjoyed are stay, even though this was for leisure very nice to get away from home. The Hotel is superb. The bed was so comfortable, I haven't slept that well in a very long time. My only issue, I wish check out time was a little later, noon would have been great.
from Albany, United States
Submitted on 29-10-2016
Friendly staff; great front desk; great bar; restaurant is not "high end" but great after a long day of travel. The executive lounge is sometimes a little busy but the staff is friendly; It would be nice if they had a breakfast buffet or more choices like some Hiltons and Doubletrees do, but it is certainly more than adequate and VERY convenient to the airport
from Dallas, Texas
Submitted on 01-11-2016
I have stayed at this location many times. But never was it as bad as it was this time!!! As a good member Hilton usually upgrades me especially when I asked. The front desk clerk said it was an upgrade. No it wasn't. The hotel was also not full. I asked. When we pulled out the bedding for the pull out bed the sheets and blankets were soiled. I called to the front desk and they did have housekeeping deliver clean sheets. It's pretty bad that housekeeping would've put dirty sheets away in the pla... Read more
Submitted on 02-11-2016
Very average hotel experience. Lobby was clean and furnished well, front desk staff very personal and polite. That is where my stay peaked. Room was clean as expected but bathroom was very outdated. Showertub? Who does that anymore? Tub bottom very slippery with no traction mat available. Very small t.v. for comparable hotels. Dinner in the bar. Bartender very unkempt and inattentive to all but the "regulars". I did order the prime rib quesadilla which I would highly recommend. A bet... Read more
from Lexington, Kentucky
Submitted on 02-11-2016
With the name, we were disapointed that the hotel wasn't closer to the MOA, but the shuttles were nice. John at the bar gave us great advice for a local restaurant that was incredible! Rooms were typical, comfortable but not over the top and drinks were too expensive. :( Meeting rooms were comfortable and the catered lunches were pretty good.
Submitted on 04-11-2016
No complaints at all. Attended a conference which went very smoothly. Not one to use many on-site restaurants as like to try locally owned if possible so have to drive abut 5 miles before found any which was easy to do with rental car.
from Chattanooga, Tennessee
Submitted on 05-11-2016
I stayed at this hotel while attending a conference recently. The meeting facility was nice, spacious, and clean. The hotel had a pretty good audio-visual setup. The room I had was also spacious and clean. It was a little close to the elevator for my tastes, but the hotel let me check-in early at about 1000 in the morning after my flight arrived. I had no issues with the room - the bathroom was somewhat outdated but everything else was fine. The few hotel staff members I dealt with were all very... Read more
from Harker Heights, Texas
Submitted on 06-11-2016
I enjoyed my stay but I would have liked to have had a more affordable option for meals at the hotel. The hotel resteraunt is more of a high end place, great food well prepared and presented but not really what I'm looking for every night when I'm travelling.
Submitted on 06-11-2016
Stayed here a night. There is a free hotel shuttle to the airport and the Mall of America which is convenient. Room is clean and is fuss free. The hotel staff were kind to give me a late check out especially my flight out was not till 9pm. Breakfast selection is quite nice. Good hotel for a business stay.
from Blandford Forum, United Kingdom
Submitted on 08-11-2016
I spent a week here in early November 2016. Management is the serious issue, see below. Location: The hotel is close to the airport and thereā??s a shuttle bus which runs every 30 minutes or so. Itā??s also close to Mall of America but there are other closer hotels. Rooms: Pretty standard room, a smallish bathroom. A view towards the river and wildlife reserve. The room was clean and comfortable and in a good state of repair, so no complaints there. Cleanliness: While the room was clean, the... Read more
from Winona, United States
Submitted on 09-11-2016
Friendly staff plus the comforts of home. Always feels like I'm being treated like royalty. Such a kind hearted team, I needed help finding a location that was unfamiliar to me, patient with the tech troubles I was having they walked me through the UBER process. Thanks for the family like atmosphere.
from Cincinnati, Ohio
Submitted on 11-11-2016
Got stuck at the airport and crashed here. Overall a nice airport hotel. Not pricey and the beds are ok but room service came in a cardboard box. Thought it was a regular Hilton, but it was not. Used the free shuttle to and from the airport - worked fine. People at desk were nice, too.
Submitted on 18-11-2016
The atrium is overflowing with tropical plants, water features and gazebos. The complimentary reception and breakfast was a pleasant surprise and very well done. I have to point out one employees simple and thoughtful offer to bring my breakfast--you see, I am disabled and utilize a mobility scooter which makes is very difficult to maneuver a buffet style setup...and she wouldn't take no thanks for an answer. The coffee tastes a little sweeter with service like that! Kudos!
from Oak Harbor, Washington
Submitted on 21-11-2016
Lobby furniture needs updating! Looks a little tattered & rundown. Staff @ the desk was ok, but many check ins, so it took longer. Smelled moldy by the water wall. Room on the 8th floor end was spacious & nice. Glasses hidden in cabinet where they had coffee. Not in bathroom. Wall heater needs updating as it had a noisy motor. We turned it off so as not to listen to it. Beds very comfortable as well as clean bathroom. Quartz/marble tile floor in bathroom was probably not a good choice as it gets... Read more
from Greater Cincinnati, United States
Submitted on 22-11-2016
I have visited MSP Minneapolis, Minnesota a hundred times and never stayed at this airport Hilton. This is a very nice hotel. I loved the rooms, it was amazing quiet and comfortable. The restaurant service was good the food good and it was moderately priced. I am a diamond MEMEBER so they gave us access to the executive lounge on the top floor. It has a great view of the airport. Upon arrival it took me two hours to get a ride to the hotel. Now this is not 100% accurate statement because I ... Read more
Submitted on 22-11-2016
My wife and I traveled to Minnesota to go to the Mall of America. Aside from the mall being AMAZING, the hotel and staff was also. Hotel is very close to airport and even though I didn't use it, the hotel offers a mall shuttle that runs every 20min. I HIGHLY recommend this hotel.
from Ankeny, Iowa
Submitted on 23-11-2016
Convenient, clean, amazingly quiet & contemporary BUT 1 small coffee urn for all these guests? No, I can't wait 15-20 minutes for you to brew another pot! Maid service was so-so. if you want to promote ecology, why did you replace the towels I hung on the shower rod (as instructed in flyer) instead of leaving them for us to reuse? Clean room, located near light rail (about a 2 block walk or park & ride), Mall of America and airport. Never heard another guest or a jet during my 3 day stay though... Read more
from Wisconsin, United States
Submitted on 23-11-2016
I used to stay here frequently but stopped staying here for other Hiltons in the area. I decided to check it out since I saw they remodeled the rooms. I was very impressed with the renovations made thus far. The room I stayed in was one that I had stayed in the past so I could compare the old with the new. I love the new rooms. Very nice, clean, and adequate. I have already booked several stays for next year. The staff was very friendly and accommodating. As always, I post all the rooms I stay ... Read more
from Kihei, Hawaii
Submitted on 23-11-2016
We have stayed at many Hilton hotels and found this one to be superior. The room appeared to be freshly decorated; the bed and pillows were very comfortable; and noise was not an issue. The view was pretty at night. The airport shuttle time was quick.
from Anchorage, United States
Submitted on 23-11-2016
The shuttle drivers were great and gave some good recommendations on where to go while we stayed there and they were quick and on time. None of the front desk staff was out at the desk one morning when we were trying to leave and took awhile to greet us as well. We got the worst service in the restaurant. I work in the same industry and it was not busy at all. They took OVER five minutes to even greet us and another five minutes to even get us our drinks. This happened every day we were there ... Read more
from Minneapolis - South of the River
Submitted on 25-11-2016
This is my second visit to this hotel, the first of which I stayed overnight vs merely attending a Ballroom Dance Competition Jan of 2016. Upon entering the room it was extremely cold despite a normal thermostat reading. Upon 30 minutes of increasing such it merely blew cold air..mind you the windows were quite drafty too and it was 34Ā° outside! The front desk sent an extremely friendly and accommodating service engineer gent who brought a space heater and explained the boiler for that sect... Read more
from Chicago, Illinois
Submitted on 28-11-2016
My stay was good for the most part. Everybody was friendly. The only issue I had was at the restaurant. I was seated and they literally forgot about me. I sat there a good 10 minutes without being serviced and the restaurant wasn't even busy. Finally the guy who seated me took my order and apologized. They gave a free bottle of water for the inconvenience. Other than that I can't complain about my stay.
from Minnesota
Submitted on 28-11-2016
Stayed at this location because of the Park, Sleep, Fly capability. The hotel was clean & comfortable. The staff was friendly and helpful. Hot tub was at a good temperature-not too hot, yet not luke warm. The shuttle to the airport was right on schedule and the shuttle back was there to pick us up 10 minutes after I called. I have no complaints and wouldn't hesitate to stay again.
from Mason City, United States
Submitted on 29-11-2016
My family waited an hour after calling to get the shuttle at the airport. After a full day of flying the last thing we needed was to wait longer than expected for the shuttle to pick us up. The hotel room and services or as expected, fine. Butt the shuttle was inadequate.
from Owatonna, Minnesota
Submitted on 29-11-2016
Everyone was very helpful and beautiful old hotel. I wish there was safety bars in all bathtubs. Food was good. Had wake up call right on time. Beds were very comfortable I liked that hotel was on,y minutes away from airport.
from Scotland
Submitted on 29-11-2016
Exceptional high standard and very welcoming Hotel. The beds/pillows are the comfiest ever. Staff are very helpful and nothing is a problem. This was a Christmas Shopping trip and a pamper break which Hilton made the perfect experience. Delighted to see our friend Jose still driving the shuttle and a couple of other familiar faces
from Isle of Man, United Kingdom
Submitted on 03-12-2016
This hotel is very conveniently situated for the Airport and for shopping trips to Mall of America and other shopping. Nice size rooms and very friendly and helpful staff. Public areas bright and clean. Bus drivers helpful. Have stayed here before and would stay again.
from Springfield, Massachusetts
Submitted on 04-12-2016
I've stayed here a bunch but wanted to give the property a shout out again for offering a great night's sleep and excellent customer service! The rooms are a cut above with large showers comfortable beds and a really clean fresh feel! Gym offers more space and equipment than usual and it has a great location!
from Minnesota
Submitted on 05-12-2016
Stayed a couple of nights to save from having to drive back and forth. They had a sci-fi convention going on while we were there so the scenery was aplenty. The staff was helpful and the bartender was a fun conversation. Rooms were very modern and most importantly, clean. Even with the parties going on throughout the hotel due to the convention, our room was quiet and we both slept great. We would stay again!
from brooklyn park, United States
Submitted on 05-12-2016
We have stayed at this Hilton many times. It is a well kept hotel, beautiful hotel in a beautiful location. The GM Chuck Goldberg runs a great operation. The employees all want the guests to have a great experience. The hotel is just blocks from the mall of America and also has a shuttle. I would suggest everyone to stay there.