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Embassy Suites by Hilton Detroit - North Troy/Auburn Hills

Detroit, MI, US (DTW)

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Based on 740 reviews
The Embassy Suites Detroit North - Troy/Auburn Hills MI hotel is located near the world headquarters for Delphi Automotive, the Palace of Auburn Hills
Room & Rates

1 KING EXECUTIVE NONSMOK

LARGER STE-HI SPEED INET AVAIL-SOFABED-REFRIG, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1 KING BED NONSMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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1 KING PREMIUM STE NOSMOK

INCLUDES WIFI-24 HR REFRESHMENT CENTER ACCESS, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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1KNG STE MOB/HR RI SHWR NS

VISUAL FIREALARM/DOOR/PHONE ALERT-2 RM SUITE, INCL WIFI-REFRSH CTR ACCESS-BRKFST-EVE RECEPT
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1 KG STE ACC TUB NO SMOK

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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1KG STE ACC RI SHWR NO SMK

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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2DB BASIC-NONSMOKING

COMP COOKED TO ORDER BRKFST-EVENING RECEPTION, HI SPEED INET AVAIL-SOFABED-MICROWAVE-REFRIG
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2DB EXECUTIVE-NONSMOKING

LARGER STE-HI SPEED INET AVAIL-SOFABED-REFRIG, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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2 BR/2 BATH STE NONSMOKING

TABLE FOR 8-JETTED TUB-SOFABED-HI SPEED AVAIL, COMP COOKED TO ORDER BRKFST-EVENING RECEPTION
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Embassy Suites by Hilton Detroit - North Troy/Auburn Hills
850 Tower Drive, Troy, MI US 48098

Take a look at some of our first class Detroit-Troy hotel amenities:* Two televisions with on demand movies and video games* Two telephones each with voicemail* High-speed Wireless Internet access available* Refrigerator, microwave oven, wet bar and coffee maker* Air-conditioningWhen you're dining with us here in Detroit, we want you to feel welcome, tempted by our menus and satisfied when you leave us. Our Detroit-Auburn Hills hotel restaurant, The Riparian Grille, consistently produces fresh and delicious dishes in a serene and extremely relaxing setting. Do your taste buds justice and enjoy the culinary delights here at the Embassy Suites Detroit - Troy/Auburn Hills hotel.When you come to northern Detroit on business you'll find our Embassy Suites Detroit hotel in a terrific location to access a great number of large Detroit corporations and businesses. These include:* SAE International* BAE Systems* Chrysler* Delphi* General Motors* Flagstar Bank* Kelly ServicesIf your travels bring you to our Troy hotel to take advantage of the great opportunities afforded to the film industry by the great state of Michigan, we are pleased to offer your film crew a home away from home. And when work is of paramount importance, you can trust us here at the Embassy Suites Detroit - Troy/Auburn Hills hotel to provide you with a range of useful facilities which includes our Complimentary 24/7 Embassy BusinessLink? Business Center, as well as:* Audio/visual equipment rental* Business phone service* Express mail* Fax* Hotel meeting rooms* Modem* Hotel photocopying service* On-Site Catering ServicesOur Detroit-Troy hotel is equally well equipped for leisure and we also boast a number of other hotel amenities to enhance your stay with us in Detroit, such as:* Precor® fitness center* Indoor swimming pool* ATM* Hotel laundry/valet service* Hotel luggage hold* On-site convenience store* Hotel room serviceOur north Detroit hotel offers a consistently high standard of hotel accommodations, for both short term and extended stay, and customer service all year round - so for whatever reason you're traveling to Detroit, you'll always enjoy your time with Embassy Suites.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 740 reviews
from Detroit, United States
Submitted on 18-05-2016
The Embassy Suites is a quality hotel. The room accommodations were excellent. The staff was very friendly and helpful. The location was excellent with many places to visit. The hotel was very clean and easy accessible.
from Waterloo, Canada
Submitted on 18-05-2016
Great stay and will return. The hotel is very family oriented especially with small children. It can be a little noisy but that is to be expected. This is a great place to book families in dance shows , hockey any activities along that line. The rooms are spacious and can easily house a family of 4.
from Toronto, Ontario, Canada
Submitted on 19-05-2016
I recently (May'16) stayed and had dinner in the hotel restaurant for 3 nights in a row. Night #1 - Flat Bread ($9 USD before tax & tip). Reasonable size. Taste was good/sufficient. Service was decent Night #2 - Rib Eye Steak ($23 USD before tax & tip). I ordered it RARE. The middle thickest part was medium at best and the outer thinner parts were well done. So not even close to how I ordered it. The waitress was at least apologetic (and explained that they had a new chef) and offered to ... Read more
from Philadelphia, Pennsylvania
Submitted on 21-05-2016
Okay Experience Overall. Rooms are a little dated. Suprisingly good shower and water pressure. Decor inside lobby and hotel rooms should be updated. although I did not take advantage of the cocktail reception and free breakfast, the other guests certainly seemed to enjoy the amenities.
from Tillsonburg, Canada
Submitted on 25-05-2016
Great place to stay and friendly staff. The rooms are bigger and better organized than most other hotels we've been to. Managers reception is great and a full breakfast every morning included in your stay.
from Katy, United States
Submitted on 02-06-2016
The stay was over all okay. Not excellent. The lower rooms were no icy because of open restaurant and bar. The shower don't have door. It is a half door. Water spills all over the bathroom floor. The movies was very expensive.
from Atlanta, Georgia
Submitted on 02-06-2016
Hotel is starting to show its age and needs updated, but overall the hotel was fine. The sevice and people working there worked very hard and were very friendly. Some issues with air and breakfast was a bit chaotic but not a ok if you get a good price.
from Lisbon, Portugal
Submitted on 02-06-2016
This hotel is nice option for who is at business trip at this Troy area, good location, rooms are big, bed very comfortable, breakfast have good offer and the happy hour at the end of the day is nice.
from Willow Springs, United States
Submitted on 03-06-2016
The staff was not kid friendly. The heating/airconditioning system was terrible. The bartenders/wait staff was not accomodating, friendly or capable of handling a packed bar. The front desk staff was less than accomodating.
from San Clemente, California
Submitted on 04-06-2016
This hotel is beautiful, clean, very kind and professional staff, and a killer buffet style breakfast.. The only negative during our stay was the sofa pull-out bed. It was literally like sleeping on two metal bars. And the blankets offered for the sofa pull-out were very old and crusty, rather than new and cozy! I would stay there again, but I would never sleep someone on the sofa pull-out again!
from Kitchener, Canada
Submitted on 15-06-2016
The Embassy has always been one of our top choices when visiting the Troy area. The hotel now needs some updating - cons of Room 709: bed is ready to be replaced, bathroom tile grout in corners is black and the vanity finish is scarred, sofa and chair in living room are no longer comfortable and paper is pealing off on the bedroom window sill. Housekeeping is poor - hair from previous guests was found in a clump under the bathroom vanity and we had to call for bathroom towels and supplies a... Read more
from Saint Paul, United States
Submitted on 15-06-2016
This is clearly supposed to be a nice hotel (I've stayed in other Embassy Suites, and they were nice), but it hasn't been updated in decades and is not well cared for. The staff are poorly trained with lots of miscommunication, and our room had SEVERAL broken items (phone, lamp, shower head, etc) as well as cobwebs on the ceiling. It's not unlivable, especially for a quick weekend visiting family, but it definitely didn't live up to my expectations for Embassy Suites.
from Avon, Indiana
Submitted on 17-06-2016
We use the Embassy every time we visit my brother and his family. He lives close by and the kids love the pool and breakfast! Mom and dad love the reception! My sister lives in state but also stays usually with adjoining rooms!
from Chicago, Illinois
Submitted on 18-06-2016
Terrible service. I pre-checked in and when I went to my room someone was already in my room and in the shower. When I Went to the front desk to let them know I received no apology or acknowledgement of the inconvenience of having to bring all my stuff back down and get a new room. When I asked how this could happen since I pre-checked in and selected my room the day before... The guy at the front desk replied "i don't know how the hell that happened and handed me a new room key for a differen... Read more
from edmonds, United States
Submitted on 18-06-2016
this is a great place to stay on business while in the troy area, ease of access to the highway, very good services and friendly staff, good value for your money. I will stay here again when I am in the area.
from Windsor, CT
Submitted on 27-06-2016
Stayed here 2 nights for work in June 2016. Rooms are large and comfortable. Bathroom and rug was just a little worn...nothing bad but could maybe use some freshening up. Staff was very friendly and helpful. Breakfast was above avg and bar/restaurant was good too.
from Tampa, Florida
Submitted on 28-06-2016
Great breakfast. Hotel needs updating. Beds were comfortable. Carpets were sticky in some areas in our room. Limited channels on tv. WiFi worked some of the time. We like the separation of rooms. It was okay.
from Toledo, Ohio
Submitted on 30-06-2016
I enjoyed this hotel. Clean everywhere. Good breakfast. Reasonable reception. Staff was detailed. Breakfast cook was really friendly and patient. Only problem!! breakfast ends at 9 am. But overall excellent.
from
Submitted on 30-06-2016
Needs to be remodeled and updated. Breakfast is great but little else recommendable. We stayed because wedding party was suggesting it to be near venue of the wedding. It was nice meeting and visiting with the members of the wedding party, but other wise, we would have gone elsewhere after we saw our room.
from Burbank, United States
Submitted on 01-07-2016
This was my first stay at an Embassy Suite hotel. It was a very enjoyable time, the staff was friendly and helpful. The breakfast was very good. My room was clean and the housekeeping staff very good. From the moment I arrived, the reception desk staff was excellent. I will return again to this chain of hotels. I will also recommend it to all my froends
from troy, United States
Submitted on 06-07-2016
Nice place to stay and have a nice get away, the food is good the staff are very friendly. Breakfast the next day is nice better than a lot of other places I have stayed. The rooms are very cozy and clean. I love this place I come here at least once a month
from Troy, Michigan
Submitted on 07-07-2016
Horrible horrible experience for our wedding party! Guest service rude at check out, broken beds, discrimination. We were told to move from the lobby because we had drinks we were quite not loud at all. There were white people doing the exact same thing and were loud but they came to us first smh
from
Submitted on 07-07-2016
Service was excellent,3 free drinks a day and free breakfast,buffet or made to order.Hotel was very clean and the rooms were awesome,they have a king size bed and a pull out couch great for families and is kid friendly.Frig and microwave in the room! We definitely go back!!!
from virginia, United States
Submitted on 11-07-2016
good hotel with good amenities, free breakfast and free cocktails but lacks cleaningness. Night Staffs attire are not professional plus they have limited knowledge and was not able to answer to any of my question related to my stay including extending my stay for couple more hours.
from Everett, Washington
Submitted on 12-07-2016
We were directed to this property as the best option for a family reunion. We were treated very well by the staff during the days we stayed but the hotel showed no sign of being cleaned on any reasonable schedule. The elevators and hallways had the same pieces of candy, bark and paper bits strewn around from the time we arrived until we left three days later. Our bedroom smelled of sweat and the staff was unable to address the problem - the hotel was fully booked, which boggles the mind.
from St. George, Canada
Submitted on 16-07-2016
We were extremely pleased with this clean and fun hotel. Staff is excellent and helpful. Kids and adults alike left refreshed when we checked-out. Special thanks to Omelet chef Ray -- he is amazing!!! Beds were very comfortable!!
from Auburn hills
Submitted on 17-07-2016
Reserved two rooms for my daughter's birthday party. The front desk refused to give us enough breakfast tickets for my daughter's guests... I was discriminated against by the bartender by refusing service to me because I was not given the cocktail ticket by the front desk, yet the white couple after me he serviced them with no ticket, no problem
from Bothell, United States
Submitted on 18-07-2016
Staff at this location always makes me feel welcome and taken care of. The evening reception staff (Renee, Shamim, Golum, Jackie...etc) are absolutely amazing. Also it seems to be a pretty popular place for locals too because of the staff. Highly recommend!
from Harper Woods, Michigan
Submitted on 19-07-2016
Everything and everyone was great I will be back soon I'm not worried y'all are good what y'all do the front desk was great and kitchen staff was great and evening reception staff was overly outstanding
from Columbus, United States
Submitted on 20-07-2016
This is a great hotel and a great staff except for 2 things: 1) the blanket provided for the sofa bed is something you would expect at a roadside, deep-discount motel, not an Embassy Suites. They blankets they stock are extremely pilled foam blankets. If you plan to use the pullout sofa bed, you need to either change to a 2-bed room or find a different hotel. (BTW - we asked for a replacement blanket, but it was of the same quality as the one already in the room.) 2) Don't count on a late chec... Read more
from Westlake, Ohio
Submitted on 21-07-2016
My wife and I always stay with the at one of the Hilton family hotels. Our top choice is the embassy hotel. This stay was by fare the best that we have enjoyed. The staff was exceptional and the food was excellent. We always enjoy the wonderful reception. You can not go wrong with staying here.
from Graford, United States
Submitted on 26-07-2016
This beautiful hotel has a lovely design, great staff and key amenities, such as a table with power sources for use in the bar area for those who want to relax while working on a PC. The room was excellent, bathrooms very clean and updated. Having the separate living area is always a plus, as well.
from Clearwater, Florida
Submitted on 27-07-2016
We enjoyed our stay. The room was very large and had all that we needed. The breakfast was cramped, but had healthy and less-healthy options for all. The evening reception was well attended and had a nice ambiance.
from Raleigh, United States
Submitted on 28-07-2016
I stayed at the Embassy Suites Detroit Troy July 20-25, 2016 while I visited friends and family in the area. This is my second stay at this property in two years. The location is convenient to I-75 and there are plenty of dining options nearby. The property as a whole is OK, but could benefit from better upkeep. Based on the furnishings in the rooms and common areas, it likely hasn‚??t had a renovation in the last decade as it does not reflect the current Embassy Suites/Hilton design. (The Emb... Read more
from United States
Submitted on 31-07-2016
This could be a 4 Star hotel, but it is beginning to show its age. First impressions are very positive, but if you look deeper you see worn carpets in the elevator, peeling paint on BR ceilings and doors. But the housekeeping kept everything neat and clean. You wonder if the management is skimping on maintenance to get profits up so he can get a promotion, and leave the maintenance to the next manager. The breakfast was OK, but the omelettes would fail any culinary school test-they were heavy... Read more
from Brighton, Michigan
Submitted on 02-08-2016
We were all very pleased (73 of us) using the Royal Oak Room last Friday. The rooms were very nice, the reunion accommodations were great, and the food...the food was the best ever. Our buffet included salmon with dill sauce and London Broil. Wow! Your chef was wonderful! The salads, the rolls, grilled veggies & red skins, and the desert...and...everything. Spectacular. I never had London Broil prepared so perfectly. It was perfect pink in the middle and very tender. Everyone raved about... Read more
from Troy, Michigan
Submitted on 04-08-2016
Wonderful weekend getaway to visit Troy. Close to Somerset Mall, fine restaurants, and only 20 minutes from Downtown Detroit. Embassy has an all you can eat breakfast with made to order omelets. And a happy hour with free drinks and snacks every night from 5-7. The rooms are beautiful and clean. Weekends are best because the price practically doubles during the week.
from Akron, Ohio
Submitted on 06-08-2016
This hotel was great! I was in town for a month due to work and it was a really comfortable stay the whole time. The entire staff was friendly and helpful especially the bartender Golum. He was very personable and attentive even during the busier times of the managers reception.
from
Submitted on 07-08-2016
Great stay when I'm in the Troy area! Location is amazing, close to all the nice local eateries and shopping and of course the gym. Rooms are always clean fresh and comfortable. Very busy place however staff is always accommodating and nice. May seem rhetorical I know. I just think customer service goes a long way. Everyone is always dealing with something, sometimes we may forget that. I love the place.
from Hamilton, Canada
Submitted on 09-08-2016
The kids spent about 2 hours total going up and down in the glass elevators. It was the highlight of the trip for them. Staff was so friendly and accommodating. They gave us a birthday card from Tarzan (as requested) and even found our lost stuffie. Breakfast was plentiful and delicious and the room was lovely and large. The pool was a little chilly and the hot tub was out of commission during our stay but that didn't stop the kids from taking advantage of it.
from Windsor, Canada
Submitted on 09-08-2016
A very nice hotel with lots of amenities. The daily breakfast is wonderful and more than enough food. The hotel needs some work but the rooms are clean and well appointed. Lots of good lights. No bathtubs which we were not aware of. We have stayed before and always had a tub. None now though just a large shower. One thing to watch for...,they do allow teams to book here and when they do the hotel can be overrun with kids and parents who do not keep an eye on them!!
from Raleigh, North Carolina
Submitted on 11-08-2016
Overall great location, well equipped. Internet ok, though set up took some work Staff just does their job which is ok, but smiles are rare. For a night it's probably great. After three you kind of reflect that you have had better.
from Willowick, Ohio
Submitted on 14-08-2016
It was quite disappointing because we got to the room late due to a wedding. About one in the morning, I was almost sick because it was so hot in the room. It was too late to tell anyone about it. The kids were asleep, so contacting guest services wasn't an option. It was also extremely loud.
from Sault Ste. Marie, Canada
Submitted on 15-08-2016
Amazing sleep, amazing views, great service, delicious breakfast. I have stayed at two other embassy suites and they are all amazing. I plan on coming back as the price and the food is always great. Thank you Embassy
from Muskegon, Michigan
Submitted on 05-09-2016
Staff was very courteous and professional. The hotel seemed fairly full, but didn't have any issues with loud crowds or anything. The waitress Friday night was lovely. The pool and hot tub were perfect. Bed was fantastic!
from
Submitted on 05-09-2016
Great value for a weekend stay. Includes drinks in the evening. The bartenders are great! The breakfast is top notch with a made to order omelette The room is truly a suite. My one suggestion is to update the lobby area and entry grounds and make sure they are clean.
from Waterford, United States
Submitted on 06-09-2016
The hotel was amazing with a great atmosphere. The complimentary breakfast had a lot of variety and everything was delicious. The location was easy to get too and convenient. Family members went into the pool and the hot tub, which is open until midnight. They enjoyed that as well. The suites are a nice set up and very comfortable. I'm an early riser so it was nice to be able to sit in another room with the TV on and not disturb my husband. I would recommend this place to anyone and look ... Read more
from
Submitted on 06-09-2016
Family had a great time. Family will be back in the near future.Try this location for yourself or your Family. You will not be disappointed.Clean,food great selection. Bed great,pool great time,gym.The service was excellent.
from West Bloomfield, United States
Submitted on 07-09-2016
I have stayed at this hotel many times. I have had nothing but excellent experiences. Never had any problems. Everything is very clean, staff is always very helpful, the swimming pool/hot tub area is my favorite, and no matter what room, I get in the hotel I am always satisfied. The beds are extremely comfortable and I don't want to leave the next morning.
from Troy, MI, United States
Submitted on 09-09-2016
Good hotel and good staff. The only LARGE problem is the exercise room. Terrible quality for this level of hotel. The treadmills are ALWAYS out of order. If one out of three works properly, that's a good day. Even if it's working there's always at least one issue with the treadmill - unbalanced, keys stick, TV monitor doesn't work, belt squeaks. I've considered staying elsewhere because I put a priority on this area. It's not that the equipment isn't decent, it's just NOT maintained....at all!
from Toledo, United States
Submitted on 11-09-2016
I love this hotel so much that I am truly upset to say my stay was not to normal standard. The staff did not greet me as a HHonors member upon arrival or departure. The signature Five star services was not present for the morning staff within the lobby. The breakfast staff was nice.
from London, Ontario
Submitted on 12-09-2016
We stayed at the Embassy Suites Troy while attending the Adele Concert in September 2016. I know there are hotels closer to Palace of Auburn Hills but we Love this hotel. The rooms are superb, comfy beds, nice pool/hot tub area with Adult only times from 10 pm to 12 am. The Manager's reception and cook to order breakfast is the best from any hotel that we have ever stayed at. Cannot compare. Although hotel is located in a business park - it is still easy access to 75 and various restaurants... Read more
from Louisville, Kentucky
Submitted on 16-09-2016
The only problem is there isn't any restaurants or entertainment reasonably close. Embassy Suites are all around great, well managed, clean & customer service oriented. This one exceeds all of those standards. The workout& pool areas are very well kept.
from Sterling Heights, United States
Submitted on 16-09-2016
The suite was comfortable and clean. The complimentary breakfast and drinks were a huge plus!! We used a shuttle for our wedding guests to travel to and from reception and it worked out wonderfully. I would definitely stay at Embassy Suites again.
from Toronto, Ontario, Canada
Submitted on 19-09-2016
I asked for 2 complimentary towels for the room in my pre-checkin setup, but it was not in the room upon arrival & check-in. Also, when I first got my room key, it did not have the cover for the key that stated my room # and it did not incl. the card for the complimentary alcoholic drinks for happy hour.
from Paw Paw, Michigan
Submitted on 20-09-2016
Rooms are huge. Cocktail reception very nice. Breakfast extremely nice. Only slightly negative observation is that the elevators were slow. But the overall experience was extremely enjoyable! Great location!
from Crestwood, Kentucky
Submitted on 24-09-2016
A 50th High School Reunion could not have chosen a better location! Rooms are high quality with comfortable beds, great showers and great towels. Catering staff went above and beyond providing a delicious meal ( for 160 guests!). The breakfast is outstanding as is the happy hour. I can't wait to return to be pampered again!
from montana
Submitted on 24-09-2016
This is a good hotel for its size. The breakfast was much. Enter than average and even the dinner was quite good from an interesting menu. The hotel is somewhat isolated but has good freeway and road access to the area.
from Hillsborough, New Jersey
Submitted on 25-09-2016
Its in a good location for business, it's dated, people are nice. Little noisy being next to a highway but not that big of a deal. Nice breakfast and easy check in and checkout process. Nothing amazing, but certainly would stay there again if in the area for business again.
from Asheville
Submitted on 28-09-2016
The hotel was extremely accommodating to my daughters special needs making her experience a very positive one. The breakfast was delicious and the staff very pleasant. The bed was extremely comfortable and the room spotless.
from LaSalle, Canada
Submitted on 28-09-2016
The hotel is clean and comfy. The staff is very friendly and helpful. We really enjoyed the morning breakfast and the evening reception. The location is great for those ladies that like to shop it is in the middle of some great shopping.
from Tulsa, United States
Submitted on 29-09-2016
Nice hotel. Bed was confortable. Room was nice and clean. Hotel was also nice and clean. Conveniently checked in and entered room with my digital key so never had to check in at desk. Coffee was good.
from Yorba Linda, California
Submitted on 03-10-2016
I am not really big on buffets, but the breakfast buffet at the Embassy Suites in Troy really helped uncomplicate our meetings. Meeting rooms were more than adequate thought not sumptuous. Room and bath were good, not wonderful but great for a short business trip. A room very near the elevator was a bonus. A room next door to one with a great grandma and a bunch of family that paid her terrific attention all evening long until late, not so much.
from Sao Paulo, Brazil
Submitted on 03-10-2016
Excellent hotel. Friendly staff. Nice place to stay and close to good restaurants. Also good internal restaurant. Many different rooms that can be used for training or celebrations, like marriage, school re-union.
from
Submitted on 04-10-2016
My husband stayed here for business and I went with him, we stayed 1 night and left. We were put in a corner room and asked to change but were told there was nothing available. We had a terrible night sleep due to the fact that the pillows sucked, they were very lumpy, and the shower leaked, we had to put towels down to catch the water all over the bathroom floor, also after pulling 2 Kleenex out of the box it was empty. I know this might not like much to you but for 245.00 a night it is a very ... Read more
from Rochester, United States
Submitted on 04-10-2016
The breakfast is good. Complimentary happy hour was OK. It was quiet even though dozens of teenage boys were there too. For the price, this place is past its prime. Broken bed was 1st problem and we had to change rooms. Carpet was filthy, wallpaper ripped. Broken elevator. We rented 2 rooms and were given one on the 2nd floor and one on the 8th floor.
from Lakeland, Florida
Submitted on 05-10-2016
If you've ever walked into an Embassy Suites you know exactly what to expect. It's nice looking inside, it was clean the rooms were very large. It was really nothing special though. They had nice toiletries. It seems as though it's pretty close to some nice shopping and restaurants. It was fine but nothing special.
from Montreal, Canada
Submitted on 07-10-2016
Rooms are very comfortable. Air conditioning and temperature control are good. In general the sleeping quality is excellent. The rooms are very large and with the suite configuration there is room for work and sleep in separate areas. I was very satisfied with my stay.
from Florida
Submitted on 08-10-2016
This was my second stay at this property and both times were exceedingly well done. From the ease of check in with personal greetings and smiles to the cocktail reception where you feel as if you're in your local pub to breakfast with the best omelet I've ever enjoyed (and I'm an omelet aficionado) the staff is amazing. Stay here for a night or a month and you'll feel like family.
from Ontario, Canada
Submitted on 11-10-2016
We have been to this hotel multiple times as a family. We stayed for two nights to go the hockey game and to just relax and do a little shopping. Check in and check out was friendly with no issues. Bar and common area's were clean for the most part. Elevators were dirty...never wiped down. All you saw was dirt and prints on the glass wall, ceilings, etc. Floor were never cleaned as well in this elevator....and unless you are Speedy Gonzales or the Road Runner...you better get in or out of the ... Read more
from
Submitted on 11-10-2016
The title says it all "It's Embassy Suites" I had a great time there from the Manager's Reception at night to the free cooked to order breakfast in the morning. The rooms are big and clean and most important quiet. While enjoying the Managers Reception I overheard on a large group was having their 50th High School reunion at the hotel and the hospitality suite was located directly above me on the next floor. I went back to my room and never heard a thing until later when I went down to the Pool ... Read more
from Indianapolis, Indiana
Submitted on 11-10-2016
Had an awesome trip and loved the Embassy. I've never stayed at this location but I will return once I'm back in the area. I travel a lot and this property I will give 100!! Room was clean and everyone was friendly.
from Golfer158
Submitted on 17-10-2016
Had a good stay-staff very helpful, there for weekend. Unfortunately I can't say the same about room. I had a handicapped room on 8th floor and it really showed signs of its age. Even the hairdryer didn't work properly! Requested new one and later that day they had put one in room-luckily I got by with it on low heat when getting dressed that morning. Highlight was breakfast-chef making omelettes was very good and friendly. I have stayed at Embassy suites all around the country and I think ... Read more
from Baltimore, Maryland
Submitted on 18-10-2016
Room was a bit outdated but lobby was super nice. Nice bar area. Breakfast was included which made things easier. Receptionist wasn't super kind and didnt activate our keys properly. Overall not a bad hotel.
from Miamisburg, Ohio
Submitted on 19-10-2016
Always an awesome stay! Please make sure that get a chance to meet Golam at the managers reception, he is awesome! Kudos also go out to Jill in breakfast area, great customer service and not to leave out Ray the omelette maker (great personality)! Thanks again for another great stay!
from Toronto, Canada
Submitted on 21-10-2016
This is a fantastic Hotel, I have stayed many times due to its proximity to my employer's Detroit office. I have the privilege of staying here several times per year, and I always look forward to coming back.
from Liberty, Texas
Submitted on 23-10-2016
This hotel was awesome! Staff was extremely friendly from front desk to housekeeping to restaurant to bar area. Very clean facility. Our stay was so comfortable and relaxing. Thank you!!!!!! Management has it together here.
from Orlando, Florida
Submitted on 26-10-2016
We have always liked Embassy Suites unfortunately there was a children's hockey tournament going on. NO Chaperones watching the kids, dropping objects off the baloney area. Using the hockey puck and sticks by the elevator on the fourth floor. First time I've given a poor review. Manager's should have stopped the children and had the chaperones come and claim the children. Screaming, running around and dropping things off the baloney are good reason to stop children and hold them till an adult... Read more
from
Submitted on 28-10-2016
I recently got married at MSU's MEC and they work with Embassy for room blocks and transportation. We had booked 11 rooms Friday night and 41 rooms Saturday night. The staff at Embassy Suites in Troy cannot handle that kind of occupancy. They messed up several of our guests rooms (which were booked at least a month in advance), the front desk staff wasn't very accommodating or friendly, one lady was flat out rude and questioned my MOH on how many girls were actually staying in the bridal suite a... Read more
from Nashville, Michigan
Submitted on 29-10-2016
Staff is friendly, welcomng and attentive. Food and service are very good. We especially enjoy the cooked to order beeakfast. I have food allergies and Chef Calvin goes above and beyond to be accomodating.
from
Submitted on 04-11-2016
My wife and I love it here. We've been coming here since before we were married. Golam always takes great care of us at the manager's reception. Amazing that he never forgets us - in fact he smiles when he sees us on a Friday night. Breakfast is always beyond expectations.
from Grose Pointe, United States
Submitted on 04-11-2016
Overall great service! Great Staff! Planning a new event in this suite. It was a nice location. The lobby was very neat, big, and entertaining. This suite was decorated with good fashion as well. I will be back soon.
from North Muskegon, Michigan, United States
Submitted on 09-11-2016
A great place to stay when you are in town for a state marching band competition! Value of the room great compared to staying in downtown area. Easy access from Interstate 75. Able to get into our room hours earlier, knowing we wouldn't be back until after midnight. Friendly staff throughout. Congested breakfast line area but always great food choices. Second time staying there and I would be back if in the area.
from Cleveland, United States
Submitted on 10-11-2016
This was an excellent choice. Friendly front desk and restaurant staff. Upon arrival we were greeted with goody bags. We had complimentary drinks each day of our stay. Complimentary hot breakfast, evening reception each day. Rooms were clean n fresh. We will definitely be back when in the area.
from Utica, Michigan
Submitted on 10-11-2016
Great hotel with plenty of amenities. The atrium area is beautiful and was a great place to sit and relax. The complimentary reception was a great touch. The pool area was great until a group of kids came in and overtook the entire pool. They were really inconsiderate and the parent paid no attention to their screaming, diving and splashing. Breakfast buffet offered more than what you can even try!
from Toledo, United States
Submitted on 11-11-2016
Trendy, Complementary Furnishings, throughout a well-appointed 2-Room Suite; with microwave & mini-fridge! Greeted by friendly, professional staff, some which are long-term employees; like: "Patti in the Breakfast area, Golam, who handles Bar Area & Daily, Managers' Reception; and, Sheryl who has been pleasant & most helpful, upon our initial Check-In! The Indoor Amenities, include Omelets to order plus a Great, Hot & Cold Breakfast Buffet! Indoor Pool, Whirlpool, Fitness Center & Business... Read more
from Florida
Submitted on 15-11-2016
We were in for a family wedding. Bridal party, family and friends stayed with a block of rooms. Lounge / bar area very nice. Offered reception time from 5:30-7:30 pm with drink tickets. Breakfast was provided with our stay. We had a bedroom suite which was sized well for our family of 6. Separate living area from bedroom with 2 double beds. Hotel provided shuttles to the wedding reception but we took our own car. Big hotel but it didn't feel like it when we came and went to events. Nic... Read more
from Troy, United States
Submitted on 15-11-2016
We stayed here for a wedding. The service was excellent. We had no problems. None of our friends/family had any problems either. The kids all used the pool/hot tub and were happy with that. The breakfast was good also.
from Greenville, South Carolina
Submitted on 20-11-2016
Room smelt old and musky. Mold in shower. The floors weren't vacuumed. Housekeeping missed cleaning my room. I personally wouldn't stay here again. Ordered room service very over priced. Food was average.
from Chicago
Submitted on 25-11-2016
We stayed for three nights. Great service the first two nights with what I suspaectvto be less than half hotel capacity. On the third night it appeared to be filled to capacity with a High school football team there. The atrium was noisy until 1 am. Breakfast was a nightmare. Long lines with the football team taking massive amounts of food. No compensation or direction by the staff to resolve any issues. Very disappointing after two days of excellent service. I will check occupancy before I mak... Read more
from Coto de Caza, California
Submitted on 26-11-2016
Staying for six nights. Second and third nights the room heater malfunctioned, with room overheating, and requiring the engineer to come twice to fix it. Third, fourth, and fifth nights had several youth hockey teams, and their parents, staying in the hotel. Although the parents signed forms upon check-in agreeing to supervise the children at all times, they chose to ignore the rule and sit in the bar or their rooms, while their children stampeded in the halls, and up and down the stairwells for... Read more
from columbia tn
Submitted on 26-11-2016
I have been in many Embassy Suites but I'm not impressed with this one. First, they don't replenish the premier suite items. They came late to clean. There was a hockey tournament this weekend and there was so many kids running and banging of doors, it was unbelievable the inconsiderate parents that were staying in this hotel. It amazes me how such a hotel would allow for such a group to be there and act the way they did all weekend. The banging of doors lasted every night until 2am every night... Read more
from
Submitted on 29-11-2016
We had a huge group staying here for football including the team, coaches, parents and fans. They were very accommodating. Rooms were clean, staff was friendly and helpful and they let us have fun while we were there! The kids did get a little noisy (as well as the adultsū??¨) but just reminded us to be a little quieter. We have stayed with other hotels for this same event and they were not nearly as well prepared or accommodating for such a large group. Thank you for letting this experience be ... Read more
from Southfield, Michigan
Submitted on 01-12-2016
My room had leaks all over it! It was literally raining in doors. Phones didn't work! So I called to front desk and they said someone would be up to fix it- no one came so I called again.. and then no one still came! I wrote to the corporate office and someone finally came to my room- it was very late so it took me longer to get to the door and whoever it was left so my problems were never fixed. Couldn't sleep with the loud dripping throughout my room :( . Had meetings the entire next day and I... Read more
from Dayton, Ohio
Submitted on 01-12-2016
Between inconsiderate, obese guests and a cook staff that could not keep up with demand, I stood in line three times but could not get any bacon. Guests were filling their plates with it like the world was coming to an end - their ends were as big as elephants I might add. Definitely not a well behaved, well mannered business crowd here.
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