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JW Marriott Hotel Grand Rapids

Grand Rapids, MI, US (GRR)

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Based on 867 reviews
Room & Rates

Concierge Room, Concierge Service

1 King Bed or 2 Queen Beds
400 sq feet (36 sq meters)

Entertainment - Free WiFi, plasma TV with premium channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free weekday newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Deluxe Room

1 King Bed or 2 Queen Beds
375 sq feet (34 sq meters)

Entertainment - Free WiFi, plasma TV with premium channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free weekday newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Suite, 1 Bedroom

Suite, 1 Bedroom

1 King Bed
900 sq feet (81 sq meters)

Layout - Separate living room
Entertainment - Free WiFi, plasma TV with premium channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Sofa bed, safe, and free weekday newspaper; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Standard Room, Sea View

Standard Room, Sea View

1 King Bed or 2 Queen Beds
400-sq-foot (36-sq-meter) room with water views

Entertainment - Free WiFi, plasma TV with premium channels
Food & Drink - Refrigerator, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free weekday newspaper, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
JW Marriott Hotel Grand Rapids
235 Louis Campau Promenade Nw, Grand Rapids, MI US 49503

Make yourself at home in one of the 337 air-conditioned rooms featuring refrigerators and minibars. Plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at a restaurant or in a coffee shop/cafť. Or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Grand Rapids? This hotel has facilities measuring 1428 square feet (129 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.


Know Before You Go

  • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 19 for adults and USD 8 for children (approximately)
  • Self parking fee: USD 19.00 per day
  • Valet parking fee: USD 29.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Coffee Shop
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fireplace in Lobby
  • Gift Shop on Property
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 867 reviews
Submitted on 16-05-2016
Stayed one night for a recent Garth Brooks concert. In my many years of traveling, I believe that my room at the JW Marriott in Grand Rapids was THE most comfortable I have ever experienced. The bed was perfectly firm; linens were crisp; desk chair was awesome; bathroom was thoughtfully designed; shower was luxurious. I would love to come back!
from Little Rock, Arkansas
Submitted on 16-05-2016
Other than a clogged shower drain which was reported but not addressed - the hotel was fantastic! Our room, on the 16th floor, had a fantastic view of the downtown skyline. The room was tastefully decorated and the bed very comfortable. Highly recommend valet parking - so easy. The hotel location was convenient to everything downtown!
from Lodi, California
Submitted on 17-05-2016
We were in Grand Rapids for a conference and stayed at the JW Marriott. I was impressed from the moment the taxi pulled up. The staff was very friendly and attentive. They upgraded us to a gorgeous corner room on an upper floor. The room was perfect, the view of the city and river was awesome. We ate breakfast at the hotel, and while I don't usually like buffets, this one was great and not too expensive. Overall a great stay!
from Chicago, Illinois
Submitted on 18-05-2016
Beautiful hotel. My room was wonderful, my view even better. I overlooked the river and science museum. Not sure how the view on the other side of the hall is...The pool was a nice surprise, I was able to actually do laps. It is not huge, but definitely much longer then most hotel pools. The eucalyptus infused steam room is incredible - incredibly relaxing and incredibly HOT! Almost too hot actually. I wish I could have lasted longer then I did once the steam was full out. It was a littl... Read more
Submitted on 22-05-2016
We ended our southwest Michigan brewery tour with a stay at the Marriott. The hotel is clean and exceptionally modern with great views of the surrounding downtown area. The location served as a great centralized home base from which we could walk to some local craft breweries and a concert venue. The washroom in the room was spa-like.
from Lambertville, Michigan
Submitted on 29-05-2016
A frequent visitor to Grand Rapids, I had never stayed at the JW until this weekend. We stayed for two nights and the hotel is wonderful. From the check in to the check out, everyone was extremely friendly and helpful. The room (on the 22nd floor) had a city view and you could see for miles. Everything in the room was very clean and bright, great bathroom and comfortable bed, along with free wi-fi. A continental breakfast was included in our room and we were able to grab a bite to eat befor... Read more
from new york
Submitted on 30-05-2016
Amazing! From the moment we got out of the car, until we departed!! Thank you!! Beautiful, clean room; amazing view!! Comfy beds!! Great deal for the price we paid! Terrific deal! Perfect getaway in the Detroit area!
from Farmington Hills, Michigan, United States
Submitted on 31-05-2016
We had previously stayed here back in Jan 2016 and loved it so much, we decided on another weekend get-away at this property. As expected, everything was perfect. All service areas provided excellent service; from the valet to the front desk staff answering any questions.
from Norton Shores, Michigan
Submitted on 01-06-2016
Out of approximately fifty hotel stays, I have given out two excellent ratings and this will be the third. If you have the budget and are looking for the perfect hotel, this is the place to stay. I would suggest concierge level room with river view.
from Petoskey, Michigan
Submitted on 05-06-2016
Staff is fantastic! Rooms aren't that big but I am usually sleeping, so who cares. Stayed on the Concierge level with drinks and breakfast included. If that is all you are going to use then it is not worth the price. Will stay here again.
Submitted on 26-06-2016
We loved the room. Beds were comfortable. Bathroom was awesome. It was a little warm for my husband. Only negative is we were by the elevators and over the restaurant where we heard the loud music until 10pm. Room service was timely and the food was top notch and tasty.
from Surrey, Canada
Submitted on 27-06-2016
I had the pleasure of staying at the J.W. Marriott in Grand Rapids, Michigan. I was very pleased with this property. The staff was great, the location was perfect and the room was just what I needed! If you have a stop in GR, I would suggest staying here! The hotel is situated right on the river. I had a great view from my room.
from Overland Park, Kansas
Submitted on 27-06-2016
Even within Marriott's JW luxury brand, there can be substantial variations in quality. The Grand Rapids JW Marriott hotel is one of the very best of the brand. The building architecturally stunning, and sits on the bank of the Grand River. The riverside bar and dining are in one of the most beautiful and relaxing setting you will find outside of a beach resort. All of the staff (valet, front desk, restaurant, bar, concierge lounge) were perfectly attentive, friendly, and competent. The foo... Read more
from New York City -- Greatest City in the World
Submitted on 29-06-2016
I was surprised but happy to find a JW in Grand Rapids and stayed there for 2 nights. It's a fine hotel but it ends up at the lower end of 4 stars for how they manage the details. Good things: - Room service - Very good quality food at good prices - Executive lounge - General style - New, modern - Bar - Friendly bartender, had my favorite tequila - Parking valet - timely and friendly - Other staff -- very helpful and friendly The Big Fail I called and asked for laundry pick-up at 7AM. She said... Read more
from Cheshire, Connecticut
Submitted on 30-06-2016
I don't often give hotels the maximum rating on here, and instead prefer to reserve it for those establishments which are top tier. This is one of those establishments. From check in to check out, we couldn't have been happier with our stay. I stayed here for five nights in June 2016 while attending a conference in Grand Rapids. The hotel is modern, and has a number of amenities. The bar and restaurant have a modern, upbeat feel. Parking is amazingly convenient, located right across the dr... Read more
from Norway, Michigan
Submitted on 01-07-2016
Upscale hotel conveniently located in downtown Grand Rapids, close to business, sports, museums and art/theater events. Extremely helpful and pleasant staff, large rooms with comfortable bedding and great city views. Restaurant staff was efficient and the food was excellent. Well worth the trip.
from Addison, Illinois
Submitted on 02-07-2016
Stayed two nights in June. Great location, walking distance to restaurants and museums. Room very clean. Double shower heads were awesome. Only con was bathroom vanity counter top a little small. Had breakfast buffet both days, very good. Chef Elvis was great. Special shout out to our server Gabriela, she was so nice, very attentive, remembered our drink order from day before, brought my husband coffee to go for our road trip. Great live music in lobby both nights.
from Grand Rapids, Michigan
Submitted on 02-07-2016
The location of this hotel is excellent for newcomers to this city, and the staff is very professional and pleasant. However, for some reason the manager chooses to have "music" playing at all time which is annoying, discordant, and hard to escape. When I arrived not only was it throbbing on the ground floor/lobby area but on all floors and hallways as well. I asked for it to be turned down, I requested and received a room change, but the sound is still inescapable. I do wonder in our world of... Read more
from Detroit, Michigan
Submitted on 04-07-2016
Wanted to get out of town for the weekend but didn't want to deal with Michigan "up north" traffic so we headed west to Grand Rapids and the JW Marriott. We could tell it was special from the way we were greeted when we drove up. The entire stay every staff member was friendly and willing to help. Even the bus boy stopped and offered to take a family picture as we sat outside one evening enjoying the river. It's any easy walk to all the bars, shops, and restaurants in town. It's not low cost... Read more
from Midland, Michigan
Submitted on 05-07-2016
We were very pleased with our stay at the JW in Grand Rapids. The whole hotel is updated and very trendy. I loved the bath and shower, with the nice toiletries. Very nice all around concierge services as well. As an Elite Gold member, we were given the breakfast and access to the room. Beautiful view of the city from our room and great car valet services as well. Overall, I would stay here again and actually can't wait to visit Grand Rapids again, as there are so many great things to see and... Read more
from Aberdeen, South Dakota
Submitted on 06-07-2016
We enjoyed our stay here thanks to the location and the service, but a couple of things keep me from going with a full 5-stars here. The check-in area is poorly designed. You have to walk past an overly narrow area up front to get to the guest elevators and, when it's busy, it can create a bit of a logjam. We had an issue getting into the self parking garage as the key would not let us in. I pressed the help button and "spoke" w/ someone from the hotel, but could not understand a word they s... Read more
from South Bend, Indiana
Submitted on 08-07-2016
We stayed here for a family getaway and had a blast. Location, service and food were all great! This place is expensive but worth a splurge. I love the music playing through the entire hotel. It is a short walk to everything, so very convenient!
from Las Vegas, Nevada
Submitted on 13-07-2016
This was my first time to Grand Rapids, and this hotel did not disappoint!! The location is perfect for exploring downtown (both walking and driving). We ate both breakfast and dinner in the restaurant and visited the bar on two different occasions and we were not let down! Room service late night was also great too. The size of the room was fantastic; plenty of room for all of our bags and more than enough space in the closet area to hang our clothes. I will absolutely recommend this hotel to a... Read more
from Chicago, Illinois
Submitted on 16-07-2016
It is a beautiful hotel. It is a great location. The rooms are beautiful. I am just disappointed because I accidentally left a couple blouses in the closet. I called the next morning when we got home. They said nothing was found/turned in. I thought the staff were friendly but apparently they are not all honest.
from Beverley, United Kingdom
Submitted on 17-07-2016
Actually writing this from breakfast room. Hotel is nearly new so is immaculate throughout. Rooms spacious and everything you would expect. Breakfast chef is called "Elvis"!!! He cooks beautiful omelettes and is so polite, as are all the staff. I would recommend and have enjoyed my 4 days in the city. Only one downside is small reception which seems understaffed. Great gym & pool area.
from Miami, Florida
Submitted on 18-07-2016
Travel to GR a couple times a year and the JW has won us over as our preferred hotel. Staff is friendly, professional, and accommodating. Rooms & amenities are the best you will find in the area. Parking and location can't be beat. If you are unfortunate enough to have to be in the city during the winter months, a sky bridge connects a good part of the city to minimize the pain in the outside temps. Not sure how he does it, but the valet guy remembers us each time for the past 3 years now. These... Read more
from Mt. Pleasant, SC
Submitted on 18-07-2016
There were tons of family staying at this gorgeous hotel for a family wedding. The staff is exceptionally helpful and friendly. Our room was spotless and had a great view of the Grand River. We had a slight problem with the tv and about two minutes after we called the front desk, someone knocked on our door to address the problem. A member of our party was in a wheelchair and we used the attached skywalk to go to several locations without ever having to go outside for more than 30 seconds. Ver... Read more
Submitted on 21-07-2016
Stayed here twice during winter and summer days. Nice location, and near the Wolfgang Puck restaurant if you need to have higher end food. Rooms were spacious and comfortable. Hotel maids always came by in the evenings to ask if I needed room refreshers which was nice. However the in-house restaurant had so-so breakfast and lunch options. I would prefer to eat out. The fitness center was adequate with free weights, tv for each treadmill and pool. My go to place if ever I come back to Grand Rapid... Read more
Submitted on 27-07-2016
I love when I get to stay at this hotel! They have huge shower heads that make standing in the shower feel so relaxing. The beds are very comfortable. It is a nice location that is close to lots of eating options. A great choice if you are visiting Grand Rapids :)
from Huntington Woods, Michigan
Submitted on 27-07-2016
Great location on the river and central to downtown. Staff was helpful and most professional. The room was modern, clean and very comfortable. The river view room was worth the small extra cost. Our place to stay in Grand Rapids.
from Michigan
Submitted on 04-08-2016
Still can't believe how nice our stay at the JW was, my wife and two sons had a wonderful time at the hotel and in the city of Grand Rapids. Hotel had a beautiful indoor heated pool and jacuzzi. It also has two steam rooms which were great for the adults. So many bars and restaurants near the hotel that we plan to go back without the kids. Hotel is about 45 minutes from Mi Adventure amusement park which was really fun and about an hour and a half from the Sand Dunes which are truly amazing.
Submitted on 07-08-2016
First time guest at a JW Marriott and the Grand Rapids hotel wowed us! Beautiful location on the river in the middle of lively downtown we stayed here on a concert night at the nearby Van Andel Arena. From a pleasant surprise with an upgrade in our room at reception to a great river view to consistent outstanding service throughout our stay we'll definitely be looking forward to returning here in the future.
from Tinley Park, Illinois
Submitted on 08-08-2016
If you don't usually splurge this place is well worth it!!! Everything was top notch, grade A, Fan-fricin-tastic!!! The room is beautiful. We stayed on a Saturday night. The open the gates in the morning and we didn't have to pay for parking. Total treat. There is also a Starbuck in the hotel!! Love this place.
from East Lansing, Michigan
Submitted on 09-08-2016
The JW is always a fabulous place to stay in GR. Young, friendly, knowledgeable and efficient staff. Lovely rooms with amazing bathrooms - bathtubs are fabulous, as are the walk in-showers. Splurge on a room with concierge access - which comes with a generous breakfast, and evening drinks, snacks and desserts, as well as the best view in the house.
from Detroit, Michigan
Submitted on 16-08-2016
A beautiful stay in Grand Rapids. We were there for the Paul McCartney concert and loved the ability to walk from the hotel to the Van Andel Arena. The staff was very helpful and the room was perfect. The tub was super deep! My hubby is in love with the duvet and I need to track one down.
from Saint Joseph, Michigan
Submitted on 30-08-2016
The JW has the look and feel of an upscale hotel without the pretentiousness. Staff is friendly and helpful.. Rooms are comfortable. Even room service knocked it out of the park with great service and great food. The JW is the only hotel for us when staying in GR!
from Ann Arbor, Michigan
Submitted on 31-08-2016
Beautiful JW in the heart of Grand Rapids MI Have stayed here several times and am always impressed. Friendly and courteous staff - always with a smile and a helpful hand. Dinner at six-one-six, the on site restaurant, was wonderful! Rooms are clean and quiet, outdoor spaces tranquil and the entire hotel is always clean. Meeting space was well done, with room between tables to actually move throughout the room, coffee service in the back continually refreshed. This is a great place for business... Read more
from Waterford, Michigan
Submitted on 05-09-2016
We arrived on Friday night at 8pm. No issues checking in as valet and bellman were very helpful. Upgraded to 13th floor water view. I can't find anything negative to say except the fridge was smaller than any hotel I have been to. The location is awesome. Across the river from both the ford museum (5 stars for it) and the public museum (3.5 for this). Walking distance to great bars and restaurants. Overall it was an incredible weekend stay.
from Michigan
Submitted on 06-09-2016
This is a really beautiful hotel. We had a corner room overlooking the river which was wonderful. Super comfortable and roomy, bed, bathroom, top finishes throughout. The bar was very nice, and had a nice outdoor seating area overlooking the river. I do wish it was open a little later on the weekend as we just arrived from the airport in time for one drink before last call. It also took a little longer to get a drink. It appeared to be within walking distance of a lot of night life though if we'... Read more
from Traverse City,
Submitted on 07-09-2016
Amazing views from our room. Nothing spared. Great spa services. Relaxing out door seating, out door bar and dining, all with a river view. Live music in the evening. Valet is quick, They really make you feel welcome. Even opened up the hotel convience store for us at 2am so we could buy some ice cream. Great city to walk around in with lots of night life just steps away. Pool and steam rooms are awesome.
from Grapevine, Texas
Submitted on 11-09-2016
Centrally located hotel is within walking distance to anything downtown. Great rooms with great views. Rooms had very nice features and a lot of extra touches. Great service from all staff. Rooms are pricey. Additional charges for parking.
from Tecumseh, Canada
Submitted on 15-09-2016
My first stay as a platinum rewards member and I was truely impressed. My room was upgraded to an amazing suite with an incredible multi sided view of the city. Hotel service was impeccable. This hotel helps establish Grand Rapids as a world class city. My wife and I were given information on the craft beer tour which we took advantage of and thoroughly enjoyed.
from Ripon, California
Submitted on 15-09-2016
We stayed at the JW Marriott Grand Rapids while in town for a wedding. The building is beautiful, and is right on the Grand River with beautiful views. The breakfast buffet is delicious, and totally worth the price. I visited the spa for a massage, and it was nice and relaxing... I would totally go again. The staff was very friendly and accommodating..... I would for sure go back! .
from Coldwater, Michigan
Submitted on 16-09-2016
Definitely NOT worth the price!!! The elevator system is a huge pain in the butt & you can't go to any floor except your own. In my case, I was there for a wedding 200+ guests scattered throughout & wasn't able o get to their rooms. Just crazy. The hotel is nice but nothing special. Will never stay again & don't recommend it.
from Kalamazoo, Michigan
Submitted on 18-09-2016
We have stayed at the JW Marriott Grand Rapids several time for great GR overnight experiences. My husband and I have loved that placed since its opening week, which we just happened to book. Classy, well located, excellent staff, a very nice restaurant with awesome breakfast buffet, chic bar lounge area, beautiful rooms, wonderful concierge lounge and the list goes on. Even when we stay at a nearby Marriott, we still always wander down the street to partake of all the JW is some special for!
from Tiburon, California
Submitted on 19-09-2016
We were pleasantly surprised by this JW Marriott. Beautiful views overlooking the Grand River. Walking distance to lots of restaurants and to the Gerald R. Ford Museum, which is newly renovated and outstanding. Rooms were spacious and modern. Bartender was great. Excellent brunch. Unfortunately there was a private party on the outside patio one evening when we would have liked to dine there. Food was very good for dinner as well.
Submitted on 21-09-2016
My husband and I visited over Labor Day weekend, arriving on Saturday and checking out on Monday. Immediately upon entering through the revolving door I was stopped dead in my tracks by the longest check-in line I've ever seen. It appeared there were at least FIVE wedding parties in-house, all of which had gift bags to distribute to the guests checking in. Further slowing the check-in process is the fact that guests waiting in line would see someone they knew, would call them over to "catch up,"... Read more
from Toledo, OH
Submitted on 23-09-2016
I was disappointed the Amway Grand wasn't available until I walked into our room, 1404. My jaw dropped when I saw the view. How often do you get such a great view that you'd be content to just sit by the window all night? It was a great location for crossing the Blue Bridge to see the art and also close to Bob's and Kendall School of Design, where many more exhibits were to be found. There was no wait to check in. Staff was friendly and let me use the computer behind the desk to check my em... Read more
from Lansing, Michigan
Submitted on 26-09-2016
When my husband and I knew we wanted to spend our anniversary in Grand Rapids, we immediately thought of the JW Marriott. We had stayed here once before and were very impressed. While this stay costs more than our budget normally allows for, especially during ArtPrize, it was worth it for us. The quality is priceless. I've also stayed at the Amway Grand next door before and I will pick the JW Marriott over them everyday of the week. We use the self parking which the front desk will program the ... Read more
from North Central Indiana
Submitted on 03-10-2016
I chose to say downtown GR and needless to say the JW is close to everything. As gold elite members we enjoyed the Concierge lounge overlooking the city. The staff is always friendly and the furnishings are top class!
from Mandeville, Louisiana
Submitted on 05-10-2016
My recent stay was mostly favorable. The room was very nice, with a great view of the river. I dined at the hotel on three occasions and enjoyed each meal, with great wait staff. Checking in was disappointing as I waited a long time - around two hours. I did check in before the guaranteed check in time, but as Gold status I would have appreciated a room more quickly. I know there was an art festival going on, but if the hotel was busy as a function of that management needs to increase staff to a... Read more
from Traverse City, MI
Submitted on 10-10-2016
Of course any Marriott is great! We did enjoy the shape of the hotel, inside and out! The view was amazing, beds great, check in fast and efficient. One bonus point was being able to walk to anything in downtown GR.
from Mishawaka, Indiana
Submitted on 12-10-2016
In general, I find Marriott hotels first rate, but I was particularly impressed with the JW Marriott Hotel in downtown Grand Rapids. My wife and I were there for ArtPrize this year. We had a great stay, and I would like to point out several things that made our stay particularly memorable. Upon arrival, we were greeted at the curb by a real gentleman who helped us with our luggage and belongings, and before we left the car, he went through a list of items that people frequently forget to make c... Read more
from Dexter, Michigan
Submitted on 13-10-2016
My husband and I stayed at the JW Grand Rapids for one night...glad it was only one, because we probably would've left early otherwise. When we arrived, we were greeted by a lovely valet, so I thought we were in for a superior experience. Then we entered the hotel and were absolutely gobsmacked with an intense smell. The smell itself wasn't unpleasant, but we found ourselves nearly unable to breathe due to the intensity. Dial it back, please! For everyone's sake. The check-in experience was als... Read more
from Milford, Michigan
Submitted on 16-10-2016
The JW Marriott Grand Rapids is exceptional. Located in the heart of the city, walking distance for most anywhere you'd like to go. Connected to the skyline tunnels which allow you to get too many of the downtown buildings without ever going outside. Rooms are small but exceptionally appointed, including original art throughout the room and hotel. Three full length mirrors in the bedroom, not including the mirror in the bathroom. Has a safe, refrigerator, and butler area. Extremely clean and we... Read more
from Lemont, Illinois
Submitted on 16-10-2016
This is a great hotel. Very trendy with funky lighting. The pool are looked really cool but we didn't get a chance to check it out. We had a king room on the 16th floor and it was really nice. King size bed, nice large bathroom with separate tub and shower, and a chaise lounge. The bed was very comfy and we received complimentary bottles of water as well as chocolates. Room air worked great and the decor was modern and chic. Will definitely stay here again.
from Brownsburg, Indiana
Submitted on 17-10-2016
Check-in was quick and easy. Our room (716) faced the river. It was clean and comfortable. The view of the river was excellent and I would recommend others request a room on this side of the hotel. There was a distinct odor which likely was some form of air freshener. I thought it smelled okay, but the other two (wife and daughter) thought it was a bit too strong. The beds were comfortable, as were the pillows. The temperature was also good. Perhaps the best thing about the room was the ... Read more
Submitted on 17-10-2016
This is a great place to stay and I recommend it for business or pleasure. We will be staying here again. Some of the highlights: -comfortable bed, bedding, and pillows -amazing bathroom: beautiful glass shower, spacious tub, all of the extras -helpful and friendly staff -breathtaking pool and hot tub -spacious rooms -common areas are beautiful and well maintained -excellent fitness center Thank you, JW Marriott for a wonderful stay.
from Greenville, South Carolina
Submitted on 18-10-2016
Was in Grand Rapids for the first time ever last weekend. Had the opportunity to stay at the JW Marriott in downtown Grand Rapids-which is about a 25 minute taxi ride from the Gerald Ford airport. Easy and professional check-in process-the fellow behind the counter seemed to be genuinely interested in my well being! Beautiful rooms, very comfortable and clean! The linens on the bed had a very relaxing aromatic smell to them-looked forward to catching some zzzz's! The view of the river was a plus... Read more
from Traverse City, Michigan
Submitted on 18-10-2016
We stayed at the JW Marriott the first weekend in October while in town for Art Prize. This is a great hotel and being right downtown was perfect for viewing all the art. The service was first class from the bellman at the door to the front desk staff.
from Urbana, Ohio, United States
Submitted on 18-10-2016
I tagged along with my guy for a business trip. I was very pleased with EVERYTHING at this hotel. The room was well appointed and spacious. The staff on point and very polite. The entire atmosphere is upper class and worth the visit. I am looking for another trip to Grand Rapids with a longer stay in mind...I can say that I believe the room we had was haunted however, which normally doesn't bother me at all. I have a tendency to attract spirits. (As I was trying to sleep, I kept waking up like s... Read more
from Cincinnati, Ohio
Submitted on 18-10-2016
Very, very nice! Large and appointed fitness center including cool towels and fruit post workout. Bathrooms were large with a great shower head and high end toiletries. The towels were thick and oversized. The elevators moved quickly--even up to the nineteenth floor. Location was walkable to coffee shops, bars, arena, and restaurants. Walking trails and bridges give access to parks and trail along river. The only thing that annoys me is the over $20 fee per night to park in the garage. There is ... Read more
from New York City, New York
Submitted on 26-10-2016
Stayed here on a business trip. The location and views are excellent. Very well appointed rooms. Friendly and well trained staff. Small hiccups like an inoperable personal coffee maker and inattentive service over breakfast in the restaurant. I don't know what's being masked, but I agree with other criticisms about the overwhelming chemical fragrance that lingers in all the common spaces...very unpleasant and not luxurious at all. The spa gave us excellent massages. I have to commend everyone ... Read more
from Southampton, United Kingdom
Submitted on 28-10-2016
This is one of the main hotels in the centre, with access to other hotels and main buildings via the Skywalk on the first floor. There is a terrace next to the river with tables and some larger seating areas in tent like structures (are they called cabanas? I'm not sure). The foyer is quite nice, you can sit there and staff offer to bring you food and drink from the bar and restaurant, or you can go to the small Starbucks at the other end of the ground floor (downstairs from the conference cen... Read more
Submitted on 29-10-2016
Staff friendly and helpful. I really liked the valet's uniforms (sounds silly, but they are a modern take on classic uniform. Very cool.) Common areas stunning with views of the river. They gave us handicapped accessible room. Large bathroom. Huge windows with lots of light. Clean, comfortable. Heating/cooling system very quiet. Spa was delightful - I had a quick manicure (thanks Kim!) Towels with essential oils, tea, view of the river. When I left, they gave me a homemade chocolate mint an... Read more
from Sterling Heights
Submitted on 31-10-2016
Soooo glad the Amway was booked. The JW was so less crowded, so much more classy and friendly and so modern. Such a long, ugly trip on the freeway to get there. It took us 1 1/2 hours longer to arrive. I was annoyed, frustrated and cranky when I checked in and then the young lady at the desk (I wish I could remember her name to give her props), was sooo friendly and accommodating. She actually asked me what she could do to make my night better. I told her I could probably use a cocktail. I was... Read more
from Ann Arbor, Michigan
Submitted on 04-11-2016
In my family. Grand Rapids Michigan is a often traveled destination and we often stay at the JW Marriott. 1.) The hotel is beautiful with beautiful views and clean beautiful views, and is connected to something called the 'Grand Rapids Habitrail' or something along those lines, and virtually you can get anywhere in Grand Rapids without going outside. 2.) The food and the brunch is great! The chef, Elvis, is amazing and nice. but 3.) because the JW is a hotel that is widespread around the gl... Read more
from Michigan
Submitted on 07-11-2016
The JW Marriott is immaculate, upscale and just beautiful, conveniently located in downtown Grand Rapids close to sporting events, restaurants, bars, museums, and businesses. You can walk around downtown outside weather permitting, or you may use the indoor sky walk, which connects to almost everywhere in the downtown area including the Amway Hotel and Van Adel. The room was located on a high floor, very contemporary and had a beautiful view especially at night. This hotel is definitely a MUS... Read more
from Washington DC, District of Columbia
Submitted on 08-11-2016
I had high expectations for this hotel. As a frequent traveler, I expect a certain level of service from the JW brand. However, from checkin to checkout, the experience was a disaster. I will certainly never stay at this location again or recommend it for future business Or leisure travel. The front desk staff were the primary cause of my heartache and disappointment. Unfortunately, there were a slew of other unfortunate events that occurred during my 24 hour stay. Front desk staff: Lacked c... Read more
Submitted on 11-11-2016
I'm a very frequent business traveler. This JW is a fantastic hotel. This was my second stay and I will be back. The rooms are very comfortable, clean, and high end. The bar is fantastic. Love the views of the river. Service was great. Two thumbs up!
from Saint Louis, Missouri
Submitted on 14-11-2016
I would highly recommend this hotel for a business trip stay. It is very professional and clean. The view from the rooms and foyer is excellent. I will be reviewing the restaurant and bar separately, but I can say that those were both very good. The reason I would not give this hotel a 5 is because it did not exceed my expectations for the price. Otherwise, I highly recommend it.
Submitted on 15-11-2016
I could not have asked for better service from every level of employee or at their fantastic 616 restaurant. Luxurious, modern and simply amazing hotel. They happily accommodated our large block of rooms and got our family on the same floor with nearby rooms.
from Crown Point, Indiana
Submitted on 16-11-2016
My husband and I come to Grand Rapids and stay at the JW at least once a year. We love the hotel and the service is excellent. From the valet and the front desk to Mixology and the house keepers, they all aim to please. On this visit we did not eat at the in house restaurant 616, but we did have a great 616 Burger and soup and salad for lunch in the bar area (a must have lunch that we look forward to during every visit). On the weekends they have music in the lobby/bar area that the whole family... Read more
from Utah
Submitted on 17-11-2016
JW Marriott is in a wonderful location, central to Grand Rapids and right downtown. The hotel is very impressive with excellent service and accommodations. Wonderful restaurants and the staff was most helpful.
from canton
Submitted on 19-11-2016
My kid ,Michelle and I we stay in JW GR for few times , and I have employee rate to stay there ,but let me tell you people who work there treat us like Royalty !!From first step in to hotel till departure they make me feel like I am at part of family ,part of the circle of old friends ,part of the gang !!!! Always help me out and up grate me to top floor , talk to us like they know us forever ,just tons of humanity ,fun, professionalism and kindness !!! I know I got cheap rate , I know I am just... Read more
from Holland, Michigan
Submitted on 21-11-2016
We stayed on the 13th floor with a view of the river. The windows are curved and provide a fantastic view of the river and Grand Rapids. The room was large and had a coffee station, mini fridge, and safe. The bathroom appeared newly renovated with a large shower and separate tub. The staff at check in were very friendly and efficient. We did not dine in the hotel, but enjoyed a jazz band playing in the lobby bar. The hotel is connected to the Amway and Devos Center by indoor walkways.
from Grand Rapids, Michigan
Submitted on 21-11-2016
For Grand Rapids this is an expensive hotel. Possibly the most expensive on the west side of the state! While I enjoyed staying there, I was struck with all the excessive charges. For example, to park overnight is $24.99, if you valet, $29.99. The parking structure is 50 feet away. And a tip is expected. To compare, if you only have a meal, you get free parking with a restaurant stamp. So fewer people park overnight, but it's much more expensive. The restaurant is, or is nearly the most expensiv... Read more
from Fairfax, VA
Submitted on 23-11-2016
Staying at this Marriott had some problems. My husband's & my room was very nice with a view of the river on the 13th floor. The staff at the front desk were terrific too. Our issues were with the reservation process and with the people who cleaned the room. I did write a letter and mailed it to the manager at the JW Marriott, Grand Rapids. I never got a response. My husband was there for a conference so we had to call to make the reservation. It could not be made online So far the... Read more
from Vancouver, BC
Submitted on 24-11-2016
I've stayed at this property 5 times this year and have had a fantastic experience every single time. The hotel is beautiful, the service is top notch and the location is great. Great for business travel. I would highly recommend the JW to anyone.
Submitted on 26-11-2016
Top notch all around. Great staff in the concierge lounge. We were upgraded to a suite for being gold members, fantastic touch! We were very pleased all around. Wish the pool was larger but it does the job. We love that it has a steam room.