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DoubleTree by Hilton Grand Rapids Airport

Grand Rapids, MI, US (GRR)

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Based on 274 reviews
3.5-star hotel with free airport shuttle and restaurant.
Room & Rates
2 Double Beds - DoubleTree by Hilton Grand Rapids Airport - 1

2 Double Beds

  • two double beds
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
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Mobility Hearing Accessible 2 Doubles w/Bathtub - DoubleTree by Hilton Grand Rapids Airport - 2

Mobility Hearing Accessible 2 Doubles w/Bathtub

  • two double beds
  • visual alerts
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
Mobility Hearing Accessible 2 Doubles w/Roll-In Shower - DoubleTree by Hilton Grand Rapids Airport - 3

Mobility Hearing Accessible 2 Doubles w/Roll-In Shower

  • two double beds
  • visual alerts
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
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1 King Junior Suite - DoubleTree by Hilton Grand Rapids Airport - 4

1 King Junior Suite

  • one king bed
  • sitting area
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
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1 King Bed - DoubleTree by Hilton Grand Rapids Airport - 5

1 King Bed

  • one king bed
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
Mobility Accessible 1 King w/Bathtub - DoubleTree by Hilton Grand Rapids Airport - 6

Mobility Accessible 1 King w/Bathtub

  • one king bed
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
Mobility Hearing Accessible 1 King w/Roll-In Shower - DoubleTree by Hilton Grand Rapids Airport - 7

Mobility Hearing Accessible 1 King w/Roll-In Shower

  • one king bed
  • visual alerts
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
Mobility Hearing Accessible 1 King w/Roll-In Shower  - DoubleTree by Hilton Grand Rapids Airport - 8

Mobility Hearing Accessible 1 King w/Roll-In Shower

  • one king bed
  • visual alerts
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
1 King Bed w/Mini-Fridge - DoubleTree by Hilton Grand Rapids Airport - 9

1 King Bed w/Mini-Fridge

  • one king bed
  • mini-fridge
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
2 Queen Beds - DoubleTree by Hilton Grand Rapids Airport - 10

2 Queen Beds

  • two queen beds
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
2 Queen Beds Larger Room - DoubleTree by Hilton Grand Rapids Airport - 11

2 Queen Beds Larger Room

  • two queen beds
  • mini-fridge
  • complimentary Wi-Fi
  • flat screen TV w/pay movies
  • coffee/tea maker
  • hair dryer
  • clock radio w/MP3 connection
  • iron/ironing board
  • desk w/ergonomic chair
  • in-room safe
Hide room details
DoubleTree by Hilton Grand Rapids Airport
4747 28th Street SE, Grand Rapids, MI US 49512-1915

Just one mile from I-96, this contemporary hotel provides convenient access to many Grand Rapids attractions, such as the Frederik Meijer Gardens & Sculpture Park, DeVos Place Convention Center and the Gerald R. Ford Presidential Museum. Discover restaurants, shops, businesses and dynamic nightlife just seven miles away in downtown Grand Rapids or take a day trip to Lake Michigan, only 40 minutes` drive from the hotel near Gerald R. Ford International Airport.

Inviting Rooms

Each of these lovely guest rooms at this Grand Rapids, Michigan, hotel supply modern amenities designed to help you unwind and stay active. You can play video games on the flat-screen TV and check emails with free Wi-Fi at the spacious desk. You may also ask for an upgrade to a cozy suite, offering separate living space, a kitchen and a whirlpool bath.

Hotel Accommodations
Swim a lap in the shimmering indoor pool with whirlpool or invigorate with the current exercise equipment in the complimentary fitness center. Plan a fruitful meeting or lavish wedding at this hotel in Grand Rapids, MI, with 10 flexible function rooms, an outdoor gazebo, a 24-hour business center and an assortment of all-inclusive events packages. Dine on the freshest seafood in their accessible onsite restaurant, Spinnaker and relax with a cocktail in the informal lounge.

Dining Options
Ganders Restaurant offers Michigan grown, sourced and produced products and they are distinctly featured on the menu that provides contemporary, American cuisine with a flair.

AMENITIES:
  • ATM Machine
  • Accessible Facilities
  • Accessible Parking
  • Accessible Rooms
  • Audio Visual Equipment (+)
  • Baggage Hold
  • Business Center
  • Elevators
  • Fax Service
  • Fitness Facility
  • Free Resort Shuttle
  • Free Wi-Fi
  • Gift Shop on Property (+)
  • Grocery Store (+)
  • Indoor Pool
  • Laundry/Valet service (+)
  • Lounges/Bars (+)
  • Luggage service
  • Meeting rooms
  • Multilingual Staff
  • News Stand (+)
  • On-Site Convenience Store (+)
  • Photocopy Machines
  • Printing services available
  • Restaurant (+)
  • Room Service
  • Safe deposit box
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 274 reviews
from Battle Creek, United States
Submitted on 01-06-2016
This was an unexpected, stop but well worth it. The staff was very friendly and helpful. The room was great. The kids loved the pool and my daughter was impressed it had a "deep end" - something rare at hotels these days. When trying to decide where to go for dinner, after looking at the room service menu, we decided to eat in. Selections for kids were cheaper than most restaurants and large portions. Upon checking in, there was a large wedding going on and I worried about noise - but ... Read more
from East Jordan, United States
Submitted on 01-06-2016
The staff are very friendly and helpful. Location is close to the airport and shopping. Shuttle service and Park and Ride is a nice feature. Food and bar are very good. Wi fi is available as well as computers for your use.
from Santa Barbara, California
Submitted on 02-06-2016
I booked the hotel due to the proximity to the airport and other services. I used the on-line checkin feature 24 hours in advance to secure my room - I always love this. When I checked in (9p) - I was greeted in the new lobby by great staff who helped me quickly get off to my room. I like later evening arrivals where I'm not there to have a chat - I'm tired. Easy parking out front and close to everything before you go to the airport. Huge improvement over the old Hilton
from portland, me
Submitted on 03-06-2016
If you are looking for an inoffensive experience, this Doubletree should provide it. I've stayed here maybe five times, and only had one poor experience (a very very noisy AC unit). The staff is willing and the breakfast wait staff kind and concerned. The rooms are clean enough, the location convenient to the airport but not too close, and the beds comfortable enough. Free WSJ, but no local paper. Doesn't feel particularly safe, but not dangerous, either (I would prefer to have a threshold that ... Read more
from Kathleen, Georgia
Submitted on 06-06-2016
A change of flights put me into Grand Rapids several hours earlier than I had planned. The staff allowed me to check in early and I really appreciated that a lot. The room was clean, the staff was friendly and the hotel is convenient to places I needed to visit. I always stay at this hotel, primarily because of the great staff and the appearance and cleanliness of the rooms.
from
Submitted on 07-06-2016
The beds were very comfortable and the breakfast exceeded expectations. We had some trouble with the internet service connection staying connected when we were in the room, , otherwise, this is a nice place to stay.
from st. louis
Submitted on 21-06-2016
The staff were very friendly.The beds were good for sleeping. The temperature in the room was good. Now, the hotel said it went through a renovation, well maybe in the lobby only. The rooms were just rooms, nothing special. The main and important issue I had with the room was the NASTINESS of the bathroom. The sink had hair in it when we wiped it out and the toilet had poop splatter she we got in the room. I mentioned it to the front desk staff and when I returned, the poop was gone, but w... Read more
from Ojai, California
Submitted on 22-06-2016
Stayed at the Doubletree close to the airport and work. Nice property clean front desk friendly and the rooms are nice size. I do have an issue with Housekeeping. Day one spilt small amount of chocolate on the bed sheet sign states they change linens every three days day four and five chocolate stains still on bed. Coffee filters were not cleaned out of the coffee maker and there was black hair in my bathtub when I checked in I am blond. I know If I had made a stink which I should not hav... Read more
from Chandler, Arizona
Submitted on 22-06-2016
This Hilton hotel could use an update. The foyer of the hotel is very modern, but No sense of style in the guestroom. Bed was comfortable, but the linens were questionable. Top sheet served as coverlet/bedspread and was on top of the quilt. Poor bed making-sheets were merely stuffed under mattress ends. Bathroom needs vents, and was very small. There was not a microwave or refrigerator in the room and ice machine on first floor was broken. They served coffee in the lobby for a few hours ... Read more
from Tampa, Florida
Submitted on 27-06-2016
Our grandchildren loved the pool. Our double room was rather small for the four of us. The staff was very nice and pleasant. Upon check in the staff gave our grandchildren warm chocolate chip cookies which was enjoyed by all. A breakfast buffet was included for the four of us.
from Franklin, Tennessee
Submitted on 28-06-2016
I was wondering why the hotel was cheaper then other non full service hotels in area. I now know why The lobby looks modern but the place is just old. From the elevator to the rooms, to the hallways.. Just dated.. I get to my room and the door doesn't lock properly. Meaning the lock doesn't close or bolt shut. How long has it been this wey? The shower is tiny and in a tub.. Aren't we done with tubs? Most modern places have walk in showers. THe breakfast is one of the worst i have been too. Just ... Read more
from Ypsilanti, United States
Submitted on 01-07-2016
This hotel was very clean and had friendly and efficient staff members. I was there for a conference-accomodations were above average. The meals for the conference were excellent. I would not hesitate to recommend this hotel to my friends and associates.
from Woodbridge, Virginia, United States
Submitted on 04-07-2016
Great service and value for the price! Rooms were clean and ready when we were ready to check in. Check in was easy and convenient via online check-in and our keys were waiting for us when we arrived.
from Niles, Michigan
Submitted on 05-07-2016
I had a great experience at the Doubletree! The staff was wonderful , especially Bree at the front desk. The king room was big and the mattress was the best. I had dinner in the hotel at Gander. Perch tacos were to die for! Shuttle to the airport runs 24 hours a day so that was convenient too.
from battle creek
Submitted on 05-07-2016
The hotel is in a great location for shopping and dining. Front desk staff was amazing...made us feel very welcomed and special. Beds were extemely comfortable, great pillows and nice sheets. Something very important to my husband and I. We had one of the best nights sleep we had had in a long time.
from Boston, Ma., United States
Submitted on 05-07-2016
I oftern stay in Hilton branded hotels, this was a very nice Doubletree Hotel, new, super clean, very friendly desk staff. Great lounge area, breakfast was very good, great wait staff. Only complaint was that the TV in the workout room was not positioned to be viewed from the treadmills.
from Naperville, Illinois
Submitted on 07-07-2016
Compared to local, less expensive rooms, this had no microwave, no refrigerator, no TV guide channel, A/C very noisy, no breakfast included, no weight machine in fitness room, and had a TINY bathroom with the closet door blocking the entry. Whoever designed this room obviously doesn't stay in hotels.
from Saint Louis, Missouri
Submitted on 10-07-2016
Attended a wedding and had a great time. Close to airport and discount for wedding was a great value. I would I I I would have liked a refrigerator and microwave in room because we were a family and bought food outside the hotel to save money.
from Portland, Oregon
Submitted on 10-07-2016
Patient service oriented staff, even with a 4 a.m. airport shuttle. Very good location to have choices in dining, going to the Gerald R Ford International Airport, or back on the Interstate freeway. Very extensive in house restaurant. The only negative is no hotel breakfast provided as with so many "Hampton Inn " type HH hotels .
from Clinton Township, United States
Submitted on 14-07-2016
Very clean, we'll run and all the staff are very nice and very helpful. I was very satisfied with the overall stay. The rooms are very quite, clean, comfortable and well maintained. The breakfast was very good, the restaurant is very clean and the staff was very nice.
from Toledo, Ohio
Submitted on 14-07-2016
Had a coworker make the reservation as they were coming into Grand Rapids late on a flight for a Furniture Design Presentation and I also made a reservation so that we could get an early start in the morning. Both of us were late arrivals albeit I drove in. My room was a handicap room charged at full price. The bath was wheelchair accommodating so the amenities were sparse. I was not given a discount for the room. I believe the value was definitely not worth what I was charged for the room.
from New Smyrna Beach, United States
Submitted on 14-07-2016
Was traveling with my wife and two kids (3 and 8 months). Check-in was very efficient and my daughter really appreciated the free warm cookie. Check out was a breeze as well and the shuttle driver to the airport offered to stay a few minutes to help us get all of our bags to the terminal. Class act.
from Goodrich, United States
Submitted on 15-07-2016
Once again, we found ourselves in Grand Rapids for volleyball. As Hilton Honors members, we most often stay at Hilton family hotels. This one is great for our family especially because of the staff and a deep pool. As we race in and out in the morning and at night, the restaurant staff do an awesome job of getting us our food in a timely manner with genuine friendliness. I appreciate that.
from Birmingham, Michigan
Submitted on 17-07-2016
We traveled to Grand Rapids to spend some family time with our out of towns family members. Our hotel staff members were very welcoming and happy. They assisted us quickly with our request for more towels. Wonderful staff and our teenager enjoyed the pool :)
from Lenexa, KS
Submitted on 19-07-2016
Rather typical DoubleTree; perhaps not quite as modern as most. Everything went well, as we did not have any negative issues but also nothing particularly exciting to report on. Front desk was very accommodating, as well as the servers who took care of us at breakfast.
from St. Joseph, United States
Submitted on 19-07-2016
Excellent location and convenient for visiting Calvin College. A/C unit needed maintenance, but worked. Everything else was great. 2nd time visiting this hotel, both times we liked it. free drinks are nice.
from
Submitted on 22-07-2016
Staff handed out cookies at check-in. And overall the room and amenities met expectations! My only complaint is the attitude at checkout. They failed to explain any late checkout fees when I spoke to them during check-in , however on checkout, they informed me that I had to pay atleast $50 or even a full day for a late checkout even though it was not mentioned on the phone during my booking or at the check-in when I had double checked about my reservation.
from Clarkston, Michigan
Submitted on 24-07-2016
We are loyal Hilton customers and we always seek out Hilton hotels when traveling. We were quite disappointed with this Hilton hotel, it didn't seem to live up to the standards we are used to. First of all, the rooms do not have fridges and there are some that are moved from room to room. Although we requested one when booking the room and we are Hilton Honors members, we did not have a fridge in our room until halfway through our stay. I am not sure how they pick who gets the limited number o... Read more
from Michigan
Submitted on 26-07-2016
I stayed in room 307, for one night, 7/23/2016 - 7/24/2016. I booked my room through the "HHonros" app on my iphone and was able to check-in and pick my room minutes later. I was greeted very friendly at the front desk and was offered a delicious warm cookie. This location was very easy to find. My room came with 2 bottles of complimentary water that was already waiting for me in my room. My king bed and pillows were extremely comfortable and I took advantage of the black out curtains and slept ... Read more
from Virginia Beach
Submitted on 25-07-2016
The sound insulation quality of the rooms at this hotel is subpar for current day standards. I stay in hotels weekly and found these rooms to be noisy and the hallway traffic to be clearly heard through and under the door. Doors also slam loudly making it an experience that will wake you up if you are sleeping. These are issues the hotel should deal with.
from Bath, United Kingdom
Submitted on 27-07-2016
I have stayed in a few doubletree's and always been very happy. I'm afraid this one's rooms are very dated and over priced . The shower was way to low, not good for a 6' plus frame. The bar however was very good, perfect for the end of a long day's travelling.
from Little Rock, Arkansas
Submitted on 02-08-2016
The easy access to and from the airport makes this hotel perfect. Easy access to anything or anywhere you might need to go. The hotel and rooms are very clean and well managed. I look forward to my return trip and highly recommend this hotel.
from York, Pennsylvania
Submitted on 03-08-2016
Overall a decent place but certainly not the nicest Doubletree I've stayed at. I was initially given a room that was already occupied. It wasn't a big deal for me but the guy already in the room was very justifiably pretty upset when I walked in on him. Good thing he was dressed and unarmed! Pillows were very uncomfortable, so much so that I had to buy one locally for my 1 week stay. Also there was no type of continental breakfast. I will say the food in the attached restaurant was surpris... Read more
from Chicago, IL
Submitted on 03-08-2016
From the moment I walked through the doors, I have felt welcomed, appreciated, and given wonderful accommodations. The room was comfortable, the television truly hd and clear, the shower was powerful, the beds were as comfortable as home, and the rest of the amenities were great as well. Everything was awesome. It's an easy 5 star review! I will definitely stay here again! Thank you!
from Louisville, Kentucky, United States
Submitted on 05-08-2016
Convenient clean and welcoming! Great hotel and great location. Would recommend to business or personal travelers. Hotel is clean friendly and provides great amenities as well as convenient to airport and city. Hope this helps!
from up of mi
Submitted on 06-08-2016
Blanket for pullout was horrible. Seriously awful. Front desk was nice though and room was fine except for the blanket was ready for trash. And requested extra towels which we never received. Was clean room though and king bed was very comfortable.
from St. Johns, MI
Submitted on 07-08-2016
I stay twirl nights here with my friends. Room is clean and quiet , staff friendly. But no ridge in the room which is hard in summer season. There are lots of siting area for guest to relax! The room is simply and small. But lobby and public area is new and big! The front office staff is very professional and nice!
from Kansas City, Missouri
Submitted on 08-08-2016
Let's start with.the shower. Must have been a water retainer missing on bottom of shower. Yes easy access, but we literally had to put towels on the floor, to keep water from all over bathroom. Lamp was not working until middle of the night, when it came on. Outside that, had room by elevator, which was noisy. Room was clean, staff was friendly.
from Macomb, Michigan
Submitted on 09-08-2016
We stayed here for my mom's work. When we came into room 332, it smelt good, beds were quite wet, but good. TV was working, but can't believe they don't have NFL Network for me to watch. View, should of gotten a view to get a listen to 28th street. It makes me fall asleep. :). Bathroom was good, but need soap (like at home.) We were out of toilet paper, there wasn't anymore in there. WARNING--- Room 332 has been invaded by my dad vaporing in the room. But tell the guests, if they smell it. Ho... Read more
from Fleetwood, United States
Submitted on 11-08-2016
Our convention was held at the DoubleTree and we found all the staff very friendly and accommodating during our week stay there. The Restaurants in the hotel for breakfast and dinner were very good. The dinner provided by the hotel for our Awards dinner was excellent. The steak and chicken were delicious and again serving over 150 people the staff was very professional and accommodating. We would certainly recommend the hotel and stay there again. The only thing some of the corridors need ... Read more
from Raleigh, North Carolina
Submitted on 27-08-2016
Beautiful clean rooms, with a great friendly staff. Enjoyed the restaurant, and trying the local beer. Close to the airport with a convenient shuttle. Room was very clean, and the bed was comfortable.
from Saint Louis
Submitted on 29-08-2016
Guests without transportation were still waiting when we returned from dinner elsewhere. The hotel had no explanation nor did they offer any accommodation. I do not consider this acceptable service at all.
from Battle Creek, United States
Submitted on 29-08-2016
nice accommodations, easy to get to, hotel is very welcoming. close to airport which makes it easy to fly in and out. front desk staff is very friendly. food is amazing, fast, hot and good. hotel is close to shopping and dining. beds are amazing!
from Rockford, Illinois
Submitted on 30-08-2016
Wonderful breakfast. Very nice rooms. Handle groups very well. Staff is very friendly and helpful. We had a car event, and they had group parking for us. Good food. Good people. Would return anytime we are in the area.
from Oak Park, United States
Submitted on 06-09-2016
My husband and I had a wonderful experience at the DoubleTree in Grand Rapids, MI. The staff was extra courteous and the accommodations were great. We really loved the warm cookies that are served upon check-in. We will visit the DoubleTree again!
from Destin, Florida
Submitted on 13-09-2016
Great hotel. Nice restaurant on site. Great Pool, hot tub, and fitness center open till midnight. Easy to find, right off main highway. Many restaurants within 1/2 a mile. Very clean rooms. Comfortable bed.
from Port Clinton, Ohio
Submitted on 14-09-2016
As a Hilton Honors member while visiting Grand Rapids Michigan on business I wanted to stay at a Hilton Property. I chose the Double Tree on E 28th street near the airport. Older hotel but clean. At $ 200.00 per night you would expect a place to park. They are resurfacing their lot and the hotel is sold out. Are you kidding me. There is no place to park. People are parking across the street and on the side walk. Poor planning but still charging top rate. They should be ashamed of themselves... Read more
from Charlevoix, United States
Submitted on 19-09-2016
It was a fine place to rest my head after a long day of travel...up early and on the road the next morning with no challenges. Did not have time to check out the restaurant and/or other facilities. Peace.
from
Submitted on 25-09-2016
We pulled into Grand Rapids around 11:30 in the a.m. expecting to just register and leave the luggage for check-in later. The desk person said that a room was available and that we could move right on in. As seniors, this was a welcome lifesaver; we could freshen up before meeting friends for a late lunch. A good hotel that was fairly quiet considering a legal conference, wedding, and hockey families all over the place that weekend. Room service for breakfast is recommended for people who need a... Read more
from Waterdown, Canada
Submitted on 25-09-2016
Friendly efficient check in with acknowledgement as a Hilton Honors member and we were in our room in 5 mins. Nice clean room with very comfortable bed. Did appear to be a ongoing moisture problem in the rather small bathroom as evidenced by the signs of numerous repairs and painting. Did not adversely affect our stay , however you do have to be patient while the undersized exhaust vent clears the moisture after a shower. We were just staying the one night and were up early and gone so did not... Read more
from
Submitted on 26-09-2016
Really nice staff, quiet, clean comfortable room. Easy shuttle service. Nice pool. Don't underestimate the on site restaurant, Ganders. Great food selection, wines by the bottle. Solid Hilton experience.
from Grand Rapids, United States
Submitted on 29-09-2016
The staff here was very friendly and accommodating. Everything I asked for was provided with enthusiasm. The restaurant environment was open and well lit, so you could eat and work if necessary. The restaurant staff was extremely friendly.
from Grand Rapids, Michigan
Submitted on 09-10-2016
Overall average. Upon checkin the desk clerk did not explain where to find the room and was too busy talking with other staff about personal matters to focus on guests. Food was over cooked! Staff was mostly accommodating.
from Ontario
Submitted on 15-10-2016
I love a quick check-in and they delivered! And a warm cookie to boot. Yum! Room was clean, bed comfortable and wifi fast. Everything I want on a business trip. Bonus marks for plenty of parking and a good restaurant on site. I'll be back!
from Detroit, Michigan
Submitted on 14-10-2016
Not worth the money. Hotel seems old and has a musty smell. The staff does not seem to have any urgency when you have an issue or question. The only good thing is that they make sure that they offer you a cookie at check in and it's even one of the survey questions which makes me laugh. I would of taken hot water over a cookie any day. Seems like a nice hotel in the pictures but buyer be aware!
from Holland, Michigan
Submitted on 17-10-2016
Single night. Very clean room. Efficient staff. No hotel guide on the television. Abundant parking. Spacious rooms. Excellent and exactly why I love being a Hilton Honors member. Love the fresh cookies.
from Grand Rapids, United States
Submitted on 18-10-2016
The overall experience was average. The cooling system in the room did not seem to work correctly and the elevator nearest our room was out of order most of our stay. The staff was nice enough, although not great at communicating, I asked if they could switch me from a room with double beds to a room with a king or queen bed for my wife an I. The staff said they should be able to and typed something into the computer for a while. However when we arrived at our room we had received a room wit... Read more
from Pinckney, Michigan
Submitted on 23-10-2016
The room was so clean I felt comfortable walking barefoot! We stayed at the Double Tree as it was close to Meijer Gardens where we were attending a wedding. It was a 20 to 25 minute drive to downtown Grand Rapids. The breakfast buffet was good but a little pricey at $25 for two of us.
from Birmingham, Alabama
Submitted on 24-10-2016
The DoubleTree helped rescue a potentially disastrous weekend. We came to Grand Rapids to compete in the Metro Health Grand Rapids Half Marathon. An hour before our arrival at the hotel, a member of our party (a young man with Down Syndrome) was given some food to which he was violently allergic, and he vomited both at the airport and as he arrived in the hotel lobby. The hotel staff handled this both professionally and kindly, helping all of us get through a very difficult couple of hours. ... Read more
from Cypress, Texas, United States
Submitted on 25-10-2016
I stayed here while in town working for 4 days. I stayed at Hilton Gardens previously, but since the price was the same for DoubleTree, I thought I would stay at the nicer property. While the service is great and the rooms are clean, there are some issues with the hotel. They advertise at the airport that they have renovated, but they don't tell you that they only renovated the common areas. The rooms are sorely in need of a renovation. First, the rooms are very large and they have a l... Read more
from Battle Creek, Michigan
Submitted on 25-10-2016
Unless, you are looking to be stranded, have your reservation changed because VIP members showed up or have your date moved at your expense after paying $26.00 to get to said hotel then DO NOT go here! The worst service I have EVER encountered and I have been all over the world! I booked my room for October 18th,2016 in advance online. Received confirmation.Returned my rental car and because there was no shuttle from the airport to the Hilton I had to pay $26.00 to get a ride there. Upon arrival... Read more
from Oxford, United States
Submitted on 25-10-2016
Friendly staff was not enough to overcome duct taped and rippled carpets, dirty pool facilities and taped out "X's" over conference room doors. We attended a conference, the property had another conference at the same time, so things were a bit crowded.
from Escanaba
Submitted on 01-11-2016
Stayed here for a work conference. Rooms had been recently renovated and were very comfortable. Hallway carpeting should be the next fix. Nice bar and restaurant. Appreciated the shuttle to nearby airport and mall. No time to check out the pool. Check-in staff were very friendly. Warm cookies were appreciated. Ask for a mini-fridge as not all rooms have them. Took about a half hour to get downtown in the driving rain on a Thurs night...
from Capac, Michigan, United States
Submitted on 04-11-2016
We took our son to look at the colleges in the area and it was located in a great spot to get to all 3. Plenty of restaurants in the area to chose from and every store you can think of in the area. The cookie was awesome at check-in.
from Grand Rapids, United States
Submitted on 06-11-2016
What a great experience at this hotel. Friendly staff, clean and comfortable rooms and the entire staff make you feel welcome and a part of their family. I will definitely stay at this property again if I am in the Grand Rapids area.
from Longmont, Colorado
Submitted on 07-11-2016
This hotel is 5 minutes from the airport, which is one of the easiest airports in the country to use. This is a huge benefit. The staff is super nice and helpful We spent the night during some sort of convention and the place was mobbed. The staff was patient and helpful. We decided to eat in the hotel restaurant, usually something to be avoided. The staff was pretty overwhelmed, but really kept it together. Although it took a while (5-10 minutes) before anyone said "hi", we wound up being serve... Read more
from EL PASO, United States
Submitted on 07-11-2016
Trying to use the bathtub to relax and have a good time, there was water all over the bathroom floor, aside from that everything seemed to be okay. Food at the restaurant was really good and awesome waiters there.
from
Submitted on 10-11-2016
I checked in from the HHonors app and selected my room and time of arrival one day before my reservation started but the room I had selected was not available at check in because it had not been cleaned yet (at 5pm...when I said I would arrive). They did check me into another room on another floor but it was next to the elevator (which I hate because of the noise but you might prefer that). Bathtub did not drain so I was ankle deep in water by the end of a short shower. Hot water was not very... Read more
from Barrington, United States
Submitted on 12-11-2016
I attended a conference and had a truly great hotel stay. The room was clean, comfortable, and well stocked. Highly recommend this hotel especially as a meeting venue. Good value. The meeting rooms were well fitted with audio/visual electronic communication devices. Really a great learning environment.
from Birmingham, Alabama
Submitted on 14-11-2016
This hotel that I believe is converted Hilton hasn't had the room upgrades I come to expect from a doubletree. They do provide diamond members free upgrades and breakfast in the restaurant. Staff was very nice (somewhat short staffed) and parking was easy and airport very close.
from Quispamsis, Canada
Submitted on 15-11-2016
Fantastic location, close to airport with regular shuttle and close to industrial park. Rooms are clean and basic but hard to keep on the cool side. Very comfortable beds and very quiet hotel. Breakfast buffet is reasonably priced and has everything you would want - breakfast staff are amazing.
from thomasville, ga
Submitted on 14-11-2016
The hotel offers comfortable rooms and a fabulous restaurant with locally sourced food and excellent service. They served the best gumbo I've ever eaten, and that is saying a lot from someone who grew up on the Gulf Coast.
from Nantucket, Massachusetts
Submitted on 16-11-2016
I was planning to review this hotel before I realized I left some key business material behind. More on that later. The property feels new and fresh. I was on the third floor Honors level. The rooms are fresh. There are many, generous spaces for casual working and relaxing. The local food-oriented restaurant and bar does a decent job and tries very hard on local food source--I give them real credit for that. The chairs in the room really don't work well for any length of time for someone ... Read more
from Enfield, Connecticut
Submitted on 17-11-2016
Housekeeping was very nice but inconsistent. IMHO GM should be spot checking rooms. One day I had waters, one day none, first day had no shampoo and conditioner but 3 bottles of body wash. Towels were taken away but not replaced until a day later at the next room flip. Food in the breakfast buffet was horrible. Buffet lunches and plated dinners for conference I attended, was mediocre at best. Dinner at Ganders was ok, the waitress was excellent though! Room was clean and quiet, and the bed and p... Read more
from Hayden Lake, Idaho
Submitted on 20-11-2016
Good location for airport; shuttle service to/from airport very efficient. Restaurant and lounge on site for breakfast, lunch and dinner. Food very good, service excellent. The shuttle showed up shortly after our call to the hotel. Staff at front desk was welcoming and check-in process handled quickly. Restaurant has good menu selections, and a full service bar. Full menu breakfast available.
from Melbourne. Australia
Submitted on 21-11-2016
Clean room with friendly staff. No issues at all during the week long stay. Nice fitness room and pool. Great updated new feel in the bathroom. Breakfast was good but a little pricey. Location is good and shuttles are available.
from
Submitted on 22-11-2016
I've been in this hotel in the past for business conferences and have always had a comfortable stay. The staff is helpful and the facility is good for either business or personal travel. Rooms are exceptionally clean and the amenities are nice. Would readily stay there again.
from
Submitted on 23-11-2016
I stayed four nights in early November 2016. While the lobby area looks good, the guest rooms in the Doubletree are showing their age. Noisy heat/AC units, not enough lighting, stained carpet, peeling wall paper, water damage on bathroom ceiling. Jagged/broken baseboard trim. No refrigerator in room. It was depressing. I'll look for somewhere else to stay on my next trip to Grand Rapids.
from Atlanta, United States
Submitted on 25-11-2016
Awesome Stay...front desk and restaurant staff were excellent......Room was clean and well kept throughout our entire stay....Food and service in restaurant was top notch every meal period...Will be back again!!!!
from Singapore, Singapore
Submitted on 26-11-2016
I like the free cookies and in room coffee. It give a good break after a long day of work before dinner start. If the door can have a soft closing will be good as most of the time when someone close the door you can hear it.
from Marion, Indiana
Submitted on 28-11-2016
I booked my stay well in advance and got a wonderful rate on a very nice room. Everything was clean and tidy and comfortable. I very much appreciated all of the little extras like the bottled water in the room. The bed was really nice.
from
Submitted on 05-12-2016
Very nice hotel and staff were excellent - friendly and very helpful and pleasant. The rooms were clean and the maid service was excellent. The WARM chocolate chip cookies were yummy and a nice touch.
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