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Best Western Hospitality Hotel & Suites

Grand Rapids, MI, US (GRR)

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Based on 424 reviews
Room & Rates

Z-Standard queen

1 king bed or 2 queen beds
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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z-king ste ns w/sofa sleeper

1 king bed or 1 sofa bed
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 2 Queen Beds

2 queen beds
300 sq feet (28 sq meters)

Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 queen beds
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free long-distance calls, and free weekday newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 queen bed
Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 queen bed
Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 King Bed

1 king bed
300 sq feet (28 sq meters)

Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Z-Standard 1 King

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 Queen Bed, Accessible

1 queen bed
300 sq feet (28 sq meters)

Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, desk, and free weekday newspaper; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

z-standard king smoking

1 king bed
Entertainment - Free WiFi and wired Internet access, premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

z-king ste smoking w/sofa sleeper

1 king bed or 1 sofa bed
Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

z- standard 2 queens smoking

2 queen beds
Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite-I King smoking Whirlpool

1 king bed
Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

suite- 1 king non-smoking whirlpool

1 king bed
Entertainment - Free WiFi and premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and 24-hour room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free long-distance calls, free weekday newspaper, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Best Western Hospitality Hotel & Suites
5500 28th Street SE, Grand Rapids, MI US 49512

Rooms
Make yourself at home in one of the 120 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Amenities
Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, a television in a common area, and a picnic area. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 mi.

Dining
Take advantage of the hotel's 24-hour room service. Mingle with other guests at a complimentary reception, held on select days.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request).

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Know Before You Go

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 10.00 per day
  • Pet fee: USD 10 per pet, per day (maximum USD 70.00 per stay)
  • Rollaway bed fee: USD $10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Complimentary Coffee
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Airport Shuttle
  • Free Breakfast
  • Free Local Calls
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Picnic Area
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 424 reviews
from Waterford, United States
Submitted on 17-05-2016
Overall the hotel was clean and breakfast was good but having three very large flies in the room that I had to take care of because the window would not close completely kind of put a crimp in the overall experience.
from Crawfordsville, Indiana
Submitted on 18-05-2016
Clean rooms, but the lobby and stairs needed vacuuming, Ask for a room in the front hallway, rooms in back were noisy at night, perhaps construction noise. Nice breakfast. Nice pool. Perhaps a little pricier than I was looking for
from Brimley
Submitted on 18-05-2016
This was an overnight stay. Room was very spacious and clean. As it was just one night everything was fine. In the morning went down for free continental breakfast by the way very nice breakfast setup. On my way back to our room I spilled O.J on the check in floor. Manager on duty was very helpful with getting it cleaned up quickly. He sure has a great staff who came right away and cleaned. They didn't make me feel as if I was a problem for them. I would stay there again
from dbmetu
Submitted on 23-05-2016
Unbelievable person service. Clean Room, Quite room, Wi-Fi worked quickly, updated décor, hot water and cool air. Very well up kept hotel. The staff were al very friendly. Breakfast buffet was always kept full and hot. great selection. Pool area was kept up, crystal clear water. I don't EVER do these surveys but this was a terrific stay all around and wanted others to know. I will be returning to this location with my family. Also on a side note, there is a basketball pad and a garden gazebo a... Read more
from Whitehall, Michigan
Submitted on 23-05-2016
It was very affordable with awesome breakfast and comfortable room. The location is nice and the Brann's restraunt next door is great for a quick steak dinner of late night snack/drink. Centrally located as well near the highway
from
Submitted on 01-06-2016
I came up to Grand Rapids for a graduation this past few days. When I arrived the staff was very helpful. I have a list of pros and cons, however keep in mind I know this is not a 4 star hotel but for the price it sure beats everything else in its class. I would stay here again. Pros: I found a deal on Hotwire for last minute accommodations, and they gave me a king suite instead as a free upgrade. The room was clean it was a remodeled room with a good size TV. Checked the bed and no bugs or bl... Read more
from NYC
Submitted on 04-06-2016
Everything in room was in excellent shape: mattresses, video system, Internet access, sparkling bathroom. All appeared recently renovated. Breakfast was first rate. Check in super efficient. My partner and I felt we got much more than we bargained for. We both have a hard time believing it was rated a mere single star rating. We didn't bring suits, but there was an inviting pool as well. They also have timely shuttles to the airport. My partner and I look to save $ on our budget conscious trips... Read more
from Leesburg, Florida
Submitted on 19-06-2016
Place was clean and neat. Staff was very courteous and knowledgeable of the area. Would definitely stay here again. We had a 4 night stay here and were not disappointed at all! Breakfast was typical for a Best Western. Room was very spacious.
from St. Louis, United States
Submitted on 28-06-2016
I had to bring my son to camp and needed a hotel to stay over. I found this hotel by bidding on a room on Priceline.com. I was pleasantly surprised with the room, cleanliness, and the breakfast provided in the morning that prevented me from having to stop somewhere else to eat in the morning before I headed home.
from
Submitted on 30-06-2016
We had a wonderful stay at this hotel. The staff, especially the young man at the front desk, was amazing - going above and beyond what he needed to assure our experience was comfortable and pleasant. Our acomodations were very comfortable - clean and comfortable. We especially appreciated the window draping as it was as dark as night until we opened them in the morning to find it was bright and sunny out. The breakfast was very adequate and served in their clean area upstairs.
from Big Rapids, Michigan
Submitted on 08-07-2016
I had an amazing time at this hotel once again. I like the staff, their friendliness, professionalism, and respect to you as a customer. The wife and I got a Jacuzzi Suite, but our cooling system was not working for the room. The staff tried first with the maintenance guy, but after coming back from dinner and the room still hotter than outside, I had to go and request a new room. They moved me right next door, which was very easy to move all our stuff. Although, this room was cooler than the pr... Read more
from Berkeley, United States
Submitted on 20-07-2016
Everything was clean, but definitely no-frills. The ceilings on the first floor looked like they are less than 7 feet - so if you're tall, make sure you get a second floor room. The bathroom was clean, but sink didn't drain well, and the tub had a patchwork of tiles that had been ripped out and put back haphazardly.
from St.Louis, MO, United States
Submitted on 21-07-2016
Only problem was that the desk chair leaned too far back. Staff replaced it with a new chair in about 5 minutes! The room was very clean and bed quite comfortable. The only thing I saw that needs attention is the hallway carpet, but the hotel is very busy.
from Syracuse, United States
Submitted on 22-07-2016
Everyone was very friendly and helpful, but it's an old hotel. I had plumbing issues even after it was "fixed". It was not worth the price I paid either, though for a lower price I would stay there Free dinner and breakfast were good and the pool was nice with hottub. Fitness room hours did not meet my needs nor did it have what I really wanted.
from Leon, West Virginia
Submitted on 27-07-2016
Amazing, helpful staff. Nice, clean rooms. Breakfast here is a real treat. Quiet and peaceful here. I may even hit the hot tub tomorrow :) If I return to Grand Rapids this will be my first choice for lodging.
from
Submitted on 28-07-2016
the room was big and clean...there was no street noise. They had a swimming pool and hot tub. The hotel staff was very friendly. also included was breakfast. The maid service was great by the time I got back to my room everything was done.
from St.Louis, MO, United States
Submitted on 01-09-2016
As the review title indicates, staff is always cleaning. Carpeted stairways, halls, lobby floor, etc. - someone always has a mop, broom or vacuum going. When I was checking out, a maintenance person had several in-room fridges outside and was washing them out with soap and a garden hose. Outdoor plantings are attractive with no weeds! Entrance drive has several large, flowering hanging plants in better shape than what I have at home.
from Harrison Township
Submitted on 11-09-2016
After checking in at front desk we proceeded to find our room. There was the most God awful stench in the hallway walking to our room. Went in our room and minutes later we started to smell the stench in our room. I immediately went to the front desk to change rooms and there was another customer also complaining for the bad smell. We changed rooms and the second room did not have as bad of odor but my daughter noticed that the floor tiles in front of the kitchenette was very slippery and we... Read more
from HolidayCondo4
Submitted on 11-09-2016
I was pleasantly surprised with this hotel, I have stayed at much more expensive places and didn't consider them as modern, clean, and welcoming as this one. When in Grand Rapids again I will definitely stay here again.
from Grand Traverse County, Michigan
Submitted on 12-09-2016
When I phoned the front desk Sunday morning, 8/28/16, to report that I awoke to find two bed bugs in my bed in room 240, one of which was apparently killed during the night and the other which I consciously killed upon awakening, the desk clerk responded, ‚??We take this very seriously.‚?? She asked me what the bugs looked like. I told her they were small and dark and left bright red blood streaks on the bed sheets. The clerk asked me to come down to the front desk to discuss the matter. Whe... Read more
from scotland, Canada
Submitted on 12-09-2016
I was really impressed by the hospitality of the employees of the Hotel. Really made me feel at home right away. The Room was clean and organized. Beside the damaged wall in the shower everything was up to date. Prefer to have the fitness room open earlier too. for the rest was really satisfied. Recommend this Hotel to everyone.
from Bedford, PA, United States
Submitted on 14-09-2016
Our stay at Best Western was very nice. The location was perfect for us! We have always enjoyed or stays at Best Western. I wish we did more traveling to give us a chance to stay at more Best Westerns.
from Columbus, United States
Submitted on 19-09-2016
The room was very clean and the staff was friendly. One of the biggest perks of this locations was the ease of access to a lot of activities. The highway exit is nearby to get to the city easily. In addition, this hotel has a basketball court, pool, fitness area, nice breakfast buffet, and they offer discounts at local restaurants. The restaurant next to the hotel was delicious and had good quality service as well.
from
Submitted on 22-09-2016
I would've given a perfect score, but my charger for my phone was never found. I still believe it was left in the room, but housekeeping claimed they never saw it. Called a rep at the airport the day after I reported that it is missing at the hotel. Loved the shopping across the street. One bar I would not recommend is Gipper's.
from Jackson, United States
Submitted on 22-09-2016
Best stay with surprises - Good Surprises. We were tired after a day of bike riding. Got to the hotel and they had a free dinner in the lobby - simple but good. And a free breakfast. Offered us to join their rewards program. We must have looked really tired as they also offered us a free upgrade. Staff were bery busy but you did not feel like you were being rushed AT All. We will look for Best Western as a first choice in upcoming trips. Price was unbeatable.
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