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Hampton Inn West Springfield

Hartford/Springfield, CT, US (BDL)

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Based on 530 reviews
The great outdoors is within reach here with access to trails, kayaking the Connecticut River and more.
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Hampton Inn West Springfield
1011 Riverdale St., West Springfield, MA US 01089

Hotel Amenities Include

  • Free Breakfast
  • Free Beverage Area
  • Free Parking
  • Free Internet Access
  • Meeting Rooms
  • Business Center
  • Pool
  • Fitness Center
  • Coin Laundry

Room Amenities Include

  • 32-inch HD Television
  • Alarm Clock/Radio
  • High-Speed Internet Access
  • Coffee Maker
  • Iron and Ironing Board
  • Waterpik Showerhead
  • Curved Shower Rod

Area Restaurants Include

  • Bertucci`s Brick Oven Pizza
  • Longhorn Steakhouse
  • Hofbrauhas German Restaurant
  • North Garden Chinese Restaurant
  • Hometown Buffet

  • 24-Hour Front Desk
  • Adjoining Rooms
  • Audio/Visual Equipment
  • Business Center
  • Business Services
  • Coin Operated Laundry
  • Complimentary Coffee
  • Fitness Facility
  • Free Breakfast
  • Free Parking
  • Ice Machine
  • Laundry Services/Laundry Facility
  • Luggage Storage
  • Multilingual Staff
  • Museums Nearby
  • Non-Smoking Property
  • Safe Deposit at Front Desk
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 530 reviews
from Chicopee, Massachusetts
Submitted on 18-05-2016
The malfunctioning room door lock made us work hard to enter our room every time. The walls were so thin that we could hear everyone entering and exiting he outside door that was next to our room as well as the continual parking lot and AC noises.
Submitted on 18-05-2016
Stayed for two days to compete at ECACs Ivonne was great, loved the room, its super comfy, they constantly have food, breakfast is great. All around a nice place to stay! Ivonne did a great job preparing my room, i am very thankful!!
from Denver, Colorado
Submitted on 21-05-2016
I recently stayed here for business for two nights. Given that Springfield is relatively small, I wasn't quite sure what to expect. I found that the service was very professional, and the room was clean and comfortable. After returning from dinner on my second night, I could hear my neighbor on his phone from the hallway. However, I could not hear him from within my room, which was a pleasant surprise. For the price that I paid, this is a good value!
from Springfield, Massachusetts
Submitted on 23-05-2016
Thin walls on 4th floor. Experience and cleanliness was nice, but we were kept awake from lengthy phone conversation from the guest of the adjacent room. It was as though the man was sitting in our room.
from Parry Sound, Canada
Submitted on 25-05-2016
This is a nice hotel, staff are excellent. Breakfast is OK but becomes repetitive after a few days. Staff is very friendly and rooms are clean. Pizza on Tuesday is very popular but get there early. Only an outdoor pool.
from Narita, Japan
Submitted on 28-05-2016
The West Springfield Hampton Inn is not one of the better hotels in this chain. The rooms are small, it lacks some of the furnishings and luxuries one tend to find elsewhere in Hampton Inns. But it is still clean and comfortable, and several notches above anything else available in the West Springfield area. It also has a very pleasant solarium in which to have breakfast. The night we were there it was fully booked -- a sign that travelers on balance really like it.
from Needham, Massachusetts
Submitted on 29-05-2016
Love this place. Cheyenne. Erica , Sara. Like my second family. Always greeted with a smile and can do attitude!! Great accommodations Very well managed by Sharon !! Rooms are very comfortable. Exercise room and great pool area Wouldn't go anywhere else !
from Port Charlotte, Florida
Submitted on 29-05-2016
Located in a commercial area convenient to shopping, I found this hotel to be lovely with a friendly and accommodating staff. Parking was such that with several entrances, one could always find a space near the door. The rooms were great with ample outlets, refrigerator, and microwave. Plus, since I don't like to have housekeeping services, I was gratified to have ample towels, which is often a challenge.
from Waltham, Massachusetts
Submitted on 03-06-2016
The Hampton Inn located in West Springfield has a very convenient location - about six minutes from our destination. The room was well appointed although on the small side, but we did not plan to spend excessive amounts of time inside. A welcome and unexpected plus was the variety of discounts available at neighboring restaurants - something for everyone's culinary taste and budget.Our room -with a very comfy king bed - was located on the top (4th) floor - very quiet and no audible exterior no... Read more
from Queensbury, NY
Submitted on 07-06-2016
This hotel is in an excellent location for shopping, restaurants and activities. My girlfriend and I travel to Springfield once a year for an annual stamping/craft fair held at the BigE. We combine it with some shopping as well. Hotel rooms are large, easy to access, food is excellent, and rooms are very clean. Excellent outdoor pool, to wind down after a day of fun.
from Albany, United States
Submitted on 14-06-2016
Overall accommodations met expectations of Hampton Inn, Preference is to stay at these establishments. Only major concern was inconsideration of quests in adjacent rooms who let their alarm ring repeated over and over and over in early hours of AM. Shower water handle very unique and difficult to operate, and when on water pressure very low.
from Covington, Louisiana
Submitted on 18-06-2016
Check in was friendly and efficient on arrival. Once again, the rooms were found to be clean and comfortable. They had a list of area restaurants many of which offered a 10% discount if you presented your room key. Housekeeping apparently is mainly located on the first floor and I found that hallway fairly crowded and busy, making passage with a baggage cart more of a challenge. We certainly enjoyed our night's rest. I recommend parking near the side entrance for easier access to the elevat... Read more
from Oradell, New Jersey
Submitted on 22-06-2016
The quality is as we expect, we only stay at Hampton Inns when we travel. The bedding is luxurious, the staff is always friendly and accommodating, and the breakfast is convenient. We normally stay at your Inn in St. Petesburg, Fl, and this location met the same standards.
from Harrisonburg
Submitted on 26-06-2016
As grocery prepackaged items are smaller today, so was the room, bathroom and lobby. For the two of us it was fine, but with a third person, it would have been tight. Hotel was fine, typical what the expect at Hampton Inn's. No complaints other than size of room & bath.
from Weymouth, United States
Submitted on 28-06-2016
I stayed here while my dad was in a local hospital, the staff was friendly and accommodating, the rooms, lobby, and pool were very clean. The location of the hotel is convenient to a variety of restaurants, shopping and grocery stores. I was also given a hospital rate, I didn't know they offered one, but they told me upon booking.
Submitted on 28-06-2016
The hot buffet all-you-can-east breakfast is included in the price. They have a lovely swimming pool, gym, computer room and other amenities. The staff is not only well trained but very friendly, helpful and professional. We were sitting by the front desk waiting for family members to pick us up and we could watch the young lady at the desk respond to each and every guest with a big smile, ask about their stay, if they needed anything, etc. We were given a room overlooking the pool, with a k... Read more
from Hamburg, United States
Submitted on 29-06-2016
If you enjoy Hampton Inn hotels, you will like this one. It is what you expect except with a creative floor layout. Lots of shopping near by. A choice of a dozen restaurants within a half mile away. Well maintained outdoor pool.
from Minnesota City, Minnesota
Submitted on 30-06-2016
We had stayed here before. The common areas need a good cleaning. The elevators were dirty and appeared not to been vacuumed in quite some time. There was garbage laying in the halls. This hotel has had a maintenance issue for quite some time. Rooms could use some updating. The location is near many places and not far from the tollway nor freeway.
Submitted on 06-07-2016
Booked this room as it was the most reasonable lodging rate in the area when we went for a concert at Tanglewood (about 45 min away). Didn't realize when we did, our proximity to 6 Flags and the number of kids/families that stay here. Overall, a very pleasant stay. Breakfast was plentiful, adequate, and about what you'd expect for a "free" breakfast. Room and bed were comfy. Only downside was people who let their kids use the hallways as a play area- but even that was minimal and during acceptab... Read more
from Fort Myers, fl, United States
Submitted on 06-07-2016
The staff was terrific and the hotel clean and comfortable. This facility was beyond what we expected. Room was clean and we had a good rest. Location is adjacent to shopping center with a good choice of restaurants at which you can get a discount as a guest of the hotel. You will want to say hello to Ruth who will attend to you at breakfast. She is a pleasure. All in all a good stay.
from West Springfield, Massachusetts
Submitted on 07-07-2016
Room was disgusting. Had never been cleaned. Not even sure if the sheets were changed. If I walked barefoot from one end of room to the other, my feet were black. My tub was dirty. My sink had matter stuck to it that I couldn't see until my discarded toothpaste stuck to it. There was an inch of dirt in the shelves under the sink. Shall I go on?
from Utica, NY, United States
Submitted on 07-07-2016
This hotel is conveniently located with several excellent hotels within walking distance. The rooms were clean and fresh providing comfortable accommodations. Staff were genuine in welcoming us to the hotel while being informative. The lobby was clean and attractive. The breakfast was fully stocked and the area was kept clean. Would recommend this hotel.
from Madison, Alabama
Submitted on 08-07-2016
Usually stay in hamptons and they continue to offer an outstanding service and accomodations. My stay was great starting from the day i checked in with chayene who welcomed me in a very warm way and offered me two bottles of water very nice of her. The security officer jamie was very polite as well to bring me a luggage cart and offered to put my bags on. My room was immaculate and the breakfast crew in the morning was fantastic! i will surely be back next time.
from Titusville, Florida
Submitted on 10-07-2016
We enjoy staying at Hampton Inn for several reasons... They are up to date hotels with... Great breakfast. Comfy beds. Flat screen tv Usually indoor pool... Last , but not the least they are CLEAN.... This hotel is another example of great service and cleanliness.. Thank you!
from Hazleton, Pennsylvania
Submitted on 12-07-2016
Had a great experience the hostess damilee nunn was exceptional.would recommend to every one who expects professional service at its best. Great pool side for families.Breakfast was exceptional and guest services are top notch.If your looking for somewhere to stay that's has a reputation for great cleanliness this is the place to go for the reasonable price
from Albany, New York
Submitted on 13-07-2016
Digital check-in had everything ready ahead of time so that ai was able to walk in and quickly get my keys. The staff was very friendly and the hotel very clean! The location is convenient to the Big E and many restaurants around it.
from port Jefferson, United States
Submitted on 13-07-2016
we enjoyed our second stay at this hotel. although the price increased $25 from last year. We had a concert at tanglewood about 50 minutes away. Wish it was closer. Hotel is easy to get to from Mass Pike. It had friendly service, clean rooms, bathrooms and comfy beds.
from Carmel, United States
Submitted on 14-07-2016
My son and I stayed here while attending a funeral. We found the hotel location convenient, the room somewhat small but more than satisfactory. We admired the lobby/dining area design, and enjoyed a great complimentary breakfast. Bed linens were attractive and beds comfortable; small refrigerator and microwave included in the room, complimentary bottled water provided. Staff was friendly, competent & helpful!
from 150 Great Wolf Drive
Submitted on 14-07-2016
We took our Grandchildren to Six Flags for 2 days and chose this hotel to spend the night. The hotel is conveniently located, close to restaurants and stores, and very clean. The staff is friendly and willing to please. Will definitely stay here again!
from Brighton, United States
Submitted on 17-07-2016
I travel extensively for my work, and have found the Hampton Inn in W Springfield to be my home away from home...the staff is kind, caring & professional across all levels of service. The accommodations are ideal for my business needs...I highly recommend!
from WRJ VT
Submitted on 20-07-2016
Excellent stay, highly recommend. Location,price amenities and staff were all excellent. We slept excellently, the air condition kept perfect temperature and was QUIET! There were plenty of eating establishments offering a wide variety of food
from 01752, United States
Submitted on 21-07-2016
I can't say enough about how great our stay was here. The staff was friendly and helpful. Our room was clean. The air system was very quiet. The hotel was very quiet at night. Great size pool for everyone to use.
from rochester, United States
Submitted on 21-07-2016
If you want a restful night, select a room that does not face the street, in fact, the farther from the street the better. Otherwise the room was comfortable and clean. The breakfast leaves a lot to be desired.
from mid-atlantic
Submitted on 25-07-2016
Clean as you would expect of a Hampton which is the most important thing to us. Rooms were small, including bathrooms. Managed to fit a microwave and mini fridge in, though! Main areas could use a bit of attention. Took quite a while for staff to attend to a spill outside back (and only) elevators. Pet friendly.
from Lynnfield, United States
Submitted on 25-07-2016
Hotel needs a lot of attention, not happy at all did not get the room I was promised. Bathroom needed a lot of attention, mechanical problems with the shower and the sink. Disappointed with the overall appearance of the hotel.
from Brighton
Submitted on 26-07-2016
Room was fine, bathroom was very small. Hard for one person to even maneuver. Hampton needs to rethink the design of their breakfast area. Large influx of people in a U-shaped area created a bottleneck. Grabbed a yogurt and left. Hmm, should have grabbed a spoon too.
from Burlington, Massachusetts
Submitted on 29-07-2016
Room was spacious, clean and comfortable. The bed was super comfortable. Location was great for those visiting six flags and there were many restaurants in the neighborhood as well as a supermarket. Free parking, continental breakfast and coffee in the lobby were all big pluses.
from Dartmouth, Canada
Submitted on 29-07-2016
Great location. In the centre of good shopping and lots of great places to eat. Booked at the last minute and was extremely satisfied with the accommodations. Front desk staff person was extremely helpful.
from Hartsdale
Submitted on 29-07-2016
Spent two nights at this hotel. Everything about this hotel was fine, no problems and just about on target with what you would expect from a hotel in this category. The room was clean and comfortable and nicely appointed at a level I have come to expect from Hampton Inns. The fitness center had adequate equipment which functioned well. The staff was friendly and competent without being overbearing. Breakfast was ample and while not haute cuisine (which I wouldn't expect) was quite good. Overall ... Read more
from halifax, Canada
Submitted on 30-07-2016
We stayed at this hotel for a week. I would highly recommend this to anyone. It was clean and well kept. The staff were friendly and helpful. Once recommendation for the hotel is to extend its pool hours past 9:00.
from Brooklyn, New York
Submitted on 01-08-2016
I was very impressed with the professional and warm demeanor of the staff. They went out of their way to accommodate any request. We were very comfortable. The location was central to everywhere we needed to go.
from Bloomfield, New Jersey
Submitted on 07-08-2016
I've stayed here with my dog and my family... I had a little problem when I checked in.... AC did not work on one of the hottest day at end of July.... Stuff happens and breaks, but what's important is what they did afterwards.... Nice man came up to take a look and he said, 'I've did what I can do at the moment, but let's run it for 10 mins and see, can you call down stairs in 10 mins?' UGH.. sure... but he called back in 10 mins himself. He was back up to the room with new room key and... Read more
from Wayne County, NY
Submitted on 09-08-2016
We stayed one night in early August. The property is very clean and everything appears to be new. Everything in the room ... hot water, towels, bedding, air conditioner ... worked flawlessly. Hotel website did not say anything about in-room fridge or microwave, but we had one of each. We had plenty of plugs to charge our electronics. Pedro is a great front desk guy. There's a large grocery store and several restaurants within a few minutes walk.
from Sandy, Oregon, United States
Submitted on 10-08-2016
The beds are extremely comfortable. The staff were beyond friendly and helpful. The breakfast in the lobby had a tendency to be over cooked and not so good. I would stay here again for sure. There are plenty of places within walking distance. Restaurants and stores
from Gilbert, United States
Submitted on 15-08-2016
We really like Hampton Inns and this one met our expectations. It is very convenient (easy walking distance) to restaurants, from fast food to sit-down, to two shopping centers and even a movie theater complex. Access to I-91 is about three blocks away.
from Ottawa, Canada
Submitted on 01-09-2016
My family and I stayed here for 1 night, We had a good stay, It was our first time in this hotel, third time in Springfield, We often stay in the Hampton Inn Enfield, But this trip we decided to switch it up. The hotel was very nice, the room and bathroom appeared to be very clean. And the hotel staff members were very nice and Kind. And the Hot Breakfast was good as well. The location was great, Moments way from shopping and Restaurants. Fairly close to Six Flags New England too. Checking in an... Read more
from Rockwood, Canada
Submitted on 01-09-2016
Pleasantly surprised, at how lovely the room was, staff were very friendly, helpful with dinner suggestions. Excellent location if you are interested in shopping. Walking distance to mall and restaurants.
Submitted on 05-09-2016
from the moment we walked in to the moment we left the staff went above and beyond to ensure we were comfortable. hotel is clean and the staff are extremely polite. I would strongly recommend this hotel to anyone that is staying in or near the West Springfield area.
Submitted on 06-09-2016
It was close to many restaurants and stores within walking distance. Total experience was a great one. Very courteous staff and helpful. Room was quiet and clean. Bed was very comfortable and pillows just right.
from Boston, United States
Submitted on 06-09-2016
This hotel is close to Six Flags. It is located in a great area and is surrounded by lots of Shops and restaurants. I liked the hotel because of location and amenities. The rooms we a bit small and being a family of 3 children it felt even smaller. I tried to book 2 rooms but they had a busy weekend. The hotel was full of high school field hockey and volley ball players. It was really loud and active until later in the evening. Also we stayed in the main hall way on the first floor so, everyone... Read more
from Philadelphia
Submitted on 10-09-2016
The rate was great the room and hotel service excellent and complimentary breakfast decent enough and nice touches in business center. Nice restaurants nearby and location suitable. Everyone was very friendly.
Submitted on 12-09-2016
Exceptional Staff!! As always a beautiful breakfast arrangementâ?¦ A nice outdoor pool. The rooms were gorgeous! Well worth it! It is very close to all the shops, movie theater and restaurants. I recommend!
from Doylestown, United States
Submitted on 13-09-2016
We visited Springfield to attend the Hall of Fame inductions. As most hotels in Springfield were full, we stayed in West Springfield. This hotel was convenient (less than 8 minutes) to the Hall and festivities. Location was convenient to shopping, restaurants, and liquor store (all in surrounding centers). Staff here was great, breakfast was stocked and tasty, rooms are clean and appear recently updated.
from Goffstown
Submitted on 20-09-2016
Nice clean hotel. Staff at front desk professional. Rooms are nice but walls are thin. Beds very comfortable. Coffee maker was broken in the room. They were unable to give us a replacement. They gave us a rate adjustment on our bill for the inconvenience. Would definitely stay here again.
from Rhode Island
Submitted on 21-09-2016
I have stayed here before and once again everything was perfect. Miss Erica, Thank you for all you did for me and my family as usual. Nice hotel and staff will do anything you ask within their powers. food is always great and plenty of it. See you guys Again next year and thank you soo much again Erica
from Patchogue, New York
Submitted on 23-09-2016
First room we were put into had an a/c unit that sounded like a train running through. Packed up and went into second room right next to lobby. Noise from voices and tv kept me up. Husband went out at 4AM to investigate. Found desk clerk and security guard laughing it up with both the lobby tv and a radio blasting. Nice enough to shut it down when he explained they were keeping us awake.... But really!! Had to drive in the pouring rain the next day on 2 hours sleep. Am still upset. Was ... Read more
from Fairfield, Connecticut
Submitted on 27-09-2016
My room was very clean and the staff was very hospitable. However, I was assigned a first floor room that was located near a room with a noisy barking dog. The heater in the room was also very noisy and it was hard to get a good night's sleep.
from Rochester, United States
Submitted on 28-09-2016
We have two daughters who attend a college in Springfield. The Hampton Inn in West Springfield happen to be on a list of hotels provided to parents. We decided to try them as they offered affordable rates for the family weekend, and had never stayed at that hotel before. My husband and I were very pleased. The staff was friendly and helpful, the hotel was clean, and in great location. Easy access to the college, big E, and more. We are planning on staying there again.
Submitted on 04-10-2016
I have stayed at this location over a dozen times!! I keep returning due to great staff and an excellent location which is handy to all venues and cities. Ample parking and quiet rooms. Numerous restaurants abound in the area and walking distance to a nice shopping mall.
from Salem, Massachusetts
Submitted on 12-10-2016
Stayed here while visiting Six Flags and loved it! Very clean, great breakfast and easy check in/out! Excellent location with amazing selection of restaurants and shops to go into if you have extra time. We loved it!
Submitted on 12-10-2016
We stayed at this hotel following a wedding we attended. the hotel is very clean and staff is very helpful. The rooms are the best. The bed is really comfortable and very clean. The only complaint I have is that if you are going down for breakfast and bringing it back to your room there are no trays to carry it back. Also the variety of the breakfast is sparse but ok. I would definitely stay here again and recommend it to others.
Submitted on 12-10-2016
There's nothing actively wrong about this Hampton, but it shows a fair amount of wear and tear, is challenging to navigate and we found the room we were in to be awkwardly-arranged with a fairly petrified couch. The breakfast items were mid-to-low quality and not very hot; the bacon was sliced so thin you could read through it. The fitness room had just one of three different types of equipment, with no functioning unit TVs. It just felt like a hotel that was struggling.