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Sheraton Springfield Monarch Place Hotel

Boston, MA, US (BOS)

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Based on 505 reviews
Whether stopping by for a few days or settling in for a few weeks, Starwood hotels proves that time away from home doesn’t mean time away from l
Room & Rates
Accessible Rooms - Sheraton Springfield Monarch Place Hotel - 1

Accessible Rooms

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Accessible Rooms - Sheraton Springfield Monarch Place Hotel - 2

Accessible Rooms

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Club Room King - Sheraton Springfield Monarch Place Hotel - 3

Club Room King

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Club Rooms - Sheraton Springfield Monarch Place Hotel - 4

Club Rooms

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Club Double Rooms - Sheraton Springfield Monarch Place Hotel - 5

Club Double Rooms

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Suites - Sheraton Springfield Monarch Place Hotel - 6

Suites

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Traditional Rooms - Sheraton Springfield Monarch Place Hotel - 7

Traditional Rooms

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Traditional 2 Queen Rooms - Sheraton Springfield Monarch Place Hotel - 8

Traditional 2 Queen Rooms

Room - Bed, Air Condition, Free Local Calls Entertainment - Free WiFi and cable channels Food & Drink - Coffee/tea maker Bathroom - Shower/tub combination, free toiletries
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Sheraton Springfield Monarch Place Hotel
One Monarch Place , Springfield, MA US 1144

The Sheraton Springfield Monarch Place Hotel features an elegant, atrium-style design, 325 well-appointed guest rooms and suites and a state-of-the-art health club.

Work out at the Sheraton Springfield Athletic Club, which is ranked at the top of western Massachusetts’s health clubs and spas. Catch rays on their tanning beds or indulge in a massage treatment. Bring colleagues together at Peter's Grille, the Prime Steakhouse, or MVP Pub. Or let their planning staff transform their 30,000 square feet of event space into a memorable spot for a meeting, conference, exhibit, or celebration.

All guest rooms include data ports, dual line telephones, in-room movies, nightly turndown and work desks. Hotel services include and indoor heated pool, restaurant, raquetball courts, indoor whirlpool, and a pub.

AMENITIES:
  • Banquet Facility
  • Business Center (+)
  • Concierge Desk
  • Data Port
  • Executive Floor
  • Fitness Facility
  • Handicap Rooms
  • Indoor Pool
  • Lounge/Bar
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet-Friendly
  • Restaurant
  • Room Service (+)
  • Sauna
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 505 reviews
from CT
Submitted on 09-05-2016
The hotel was a great value for the cost. Rooms very clean and beds are comfortable! We stayed for a convention and everyone had a pleasant stay. The outstanding part was the restaurant Picks. We booked it for 50plus people with only a couple days notice. I worked with Kayley and she was spectacular! She went above and beyond for me. The food and service were top notch. Everyone was raving about how great the dinner went. Kudos to Kayley and the entire staff! So well run. Thank you!
from
Submitted on 14-05-2016
We stayed here one night and I have to say it was just ok. While the interior looks cool with the lighting and view of all the floors from the atrium area, the room and services were lacking. Our room was very loud because of the a/c and the bathroom sink dripped all night and little kids running up and down the hall at 1am. There were no drinks offered in the room (coffee/tea/water) you had to go to the front desk and purchase them for an overblown price. No coffee in the morning,had to go to D... Read more
from Scottsdale, Arizona
Submitted on 20-05-2016
My stay at this hotel was okay. Just okay. My room was large and comfortable, and every staff member I encountered was pleasant, courteous and helpful. Plenty of closet and drawer space, which is nice, too. But I was surprised to learn that a bunch of money had recently been spent to upgrade this property. The room furnishings were dated looking, there was no in-room safe, and no money appears to have been spent on noise control. Even with the windows shut, there was no avoiding the traffic nois... Read more
from Destin, Florida
Submitted on 22-05-2016
I stay at the Sheraton for business several times a month, and while the rooms are nice and large, beds comfortable, and staff very helpful and courteous, the wifi is always problematic. I gave up trying to use the hotel wifi some time ago and just plug in my hotspot every time to avoid disappointment. Location is great - request a room on the east side o fthe building to avoid the freeway and construction noise.
from Forestville, Maryland, USA
Submitted on 24-05-2016
I could write about the great front desk staff- but I won't. I could write about the welcome team that directed my students and I to our meeting room- but I won't. I could write about Hector the Banquet Manager who helped get the room in order with his fab team - but I won't. I'll write about Aseel the gentleman who waved hello to me with a smile. He is also the gentleman (with a smile) who helped me with my parking pass. He also waved goodbye. Your hospitality did not go unnoticed but much app... Read more
from New York
Submitted on 30-05-2016
I did a stop over here because I am a Sheraton member and took advantage of a free night. I have to say the personnel here are very nice, the room were clean, and I got a surprise upgrade to the club level. Just too bad it was the weekend so there was not a comp breakfast in the club :( but overall I had a nice rest. My only complain would be road noise from the parkway and the railroad facing my suite, but I live in NY so I hear that all the time lol. I wish I had time to use the pool it look... Read more
from Ankara, Turkey
Submitted on 01-06-2016
Stopped here for a night on a road trip. Service was excellent, room was clean and comfortable, overall great experience. As I mentioned, the atrium layout of the building is aesthetically pleasing during the day, but a bit noisy at night, as everyone passes by on their way back to their rooms. I would bring earplugs next time, or try to get a room further away from the central area.
from Amherst, Maine
Submitted on 03-06-2016
Based on some reviews I expected less but it was not bad. Nice view from my room. Friendly staff, spacious room and bathroom. Everything needed was in the room. The food in the pub bar was ok. Overall it was fine and would stay here again.
from Fort Wayne, Indiana
Submitted on 20-06-2016
We stayed here for a wedding in early June. I was very impressed with the place. The staff was all incredibly friendly and helpful. We requested a fridge and fold down bed and they came immediately. The pool and gym area was also very nice. Breakfast buffet at the restaurant was a little expensive but very good. Walked down to a local pizza place (Mama Mia's I think) and it was great.
from
Submitted on 27-06-2016
A very nice hotel in an interesting area. Although there are lots of things to do within walking distance of this hotel I do not recommend this at night. Without a doubt some sketchy areas but also some nice restaurants. Inside the hotel it is very nice, the only issue I had was with a security guard in the hotel that felt he needed to police you walking from your room to the elevator as if you were a criminal. Very surprising to say the least and he was confrontational.
from
Submitted on 29-06-2016
We stayed just one night on our way to taking our daughter to a nearby summer camp. The location right off the highway makes for a bit of highway noise but also very convenient. The room was good sized and the beds were fine. The bathroom was a decent size and the shower was nice and hot and strong. We enjoyed an above average breakfast. Parking at $17 per day seemed a bit high but understandable. Overall, a fine overnight stop and we will consider it again next year.
from Boston, Massachusetts
Submitted on 01-07-2016
Very nice hotel in excellent location, downtown. Nice indoor pool. Room was very nice and clean. Hotel staff was very helpful and super nice. There is a nice restaurant and bar on the second floor of the hotel.
from Vero Beach, Florida
Submitted on 02-07-2016
The check in experience here is sub par. It takes forever: there is much milling around for room availablity to move into at 5:30 PM which should be an automatic. The staff was polite enough, but no one behind the counter seemed to have the authority to actually check somebody in on the spot. We were sent to the bar to wait. The room itself was very nice though and the facility itself was modern and up to date. Check in was a real bottleneck, though.
from West Hollywood, California
Submitted on 03-07-2016
I read the reviews before arriving, and they were sort of all over the place. I was pleasantly surprised when I got here. So, in order to correct some things in previous reviews that I found misleading, here is my review. 1. Parking is simple. There's a parking garage right under the hotel, and self parking is $17. 2. Hotel is clean, and neat 3. Staff is friendly 4. Bed is good 5. AC is great The only bad I found was room service. The menu is limited, and the Gouda and Gruyere Mac and... Read more
from
Submitted on 03-07-2016
Love the staff. Great breakfast and snack and dinner. Perfect for those travelling with a dog. Beautiful area around the hotel to walk the dog. Also wonderful to have an event here. Free parking for hotel guests. Can't wait to go back.
from Agawam, Massachusetts
Submitted on 11-07-2016
I visited on July 4th, and checked in with no problems. The hotel is nice with option to park in their garage, for $13.00 a night. You are only a short taxi ride from either the Peter Pan or Amtrak stations. We ended up parking on the street overnight for free because of the holiday, but had to move before 8am. Ended up in 1107 and it was located in the highway side (which was surprisingly quiet). Enjoyed the sauna and pool before we ventured out to Riverfront park to enjoy the festivities. Bath... Read more
from Nevada
Submitted on 13-07-2016
I stayed there recently on business. There was no toilet paper in the room upon arrival. The mattress was very worn and sunken in the middle. Holes in the carpet. Missing a rod to open drapes and when used other one it fell off. Dresser stained. Room needs some work.
from
Submitted on 13-07-2016
Very comfortable room. Pleasant experience from check -in to check- out Delivered a refrigerator to the room The will microwave food items for you at the front desk Enjoy an in house massage 4fitness at the Sheraton About 1 mile walk to a grocery store. Great hotel for when you away on business
from Toronto, Canada
Submitted on 19-07-2016
The room was nice and the breakfast we ordered to the room was good. The pub at the hotel was also pretty good. The only negative was the underground parking. It was quite tight and would not be much fun in a pickup truck.
from
Submitted on 22-07-2016
Fantastic hotel. Customer service excellent. Restaurant food very good. Room/bathroom very clean. Great pool. Hope to stay there again. Hotel is huge, but immaculate. Over 400 rooms. We stayed on the eighth floor and watches the fireworks right out our window.
from South Glens Falls, New York, United States
Submitted on 25-07-2016
When I called to inquire about the cancellation policy, the front desk could not answer my question, so we chose to stay. If your front desk does not know the cancellation policy, that's a problem. When we inquired about early check-in, the front desk was rude and cut us off. We were told check-in was 3:00 pm, period. When we arrived at 3:15, we had to waiting 30 minutes in line as there was a pagent booked at the hotel. If you have a large event booked at your hotel, have enough staff on h... Read more
from
Submitted on 25-07-2016
The staff was very attentive,from Joseph at the front the desk to Towanda in the restaurant. Miguel helped with great tips for things to do and see. I really enjoyed my stay and will choose the Sheraton Monarch again when in Springfield.
from
Submitted on 28-07-2016
This hotel is always clean and always smells good when you walk in! I love the burgers at the mvp pub and the French fries are really good too! Sarah is the best bartender! Great smile, wonderful personality she's just great!
from Friendswood, Texas
Submitted on 31-07-2016
We stayed 1 night here as we were driving through. It is an o.k. enough place.Pleasant staff and clean rooms. We are SPG members so the lounge was nice with a decent assortment of breakfast items and evening appetizers. The parking fee however is crazy. $17 a night? For Springfield??? I was not pleased but as the hotel is downtown, street parking did not seem to be an option. When we checked out the next day, I gave my room keys to the individual at the front desk. Walked down to the garag... Read more
from Ottawa, Canada
Submitted on 02-08-2016
Totally stumbled onto this hotel as usually for a roadtrip hotel, I look for something closer to the highway, and not downtown. What a real treat this was though. Easy to get to, and back on the road. Great location to good restaurants (Try Theodores) although on the weekends, downtown Springfield isn't really hopping. Hotel was totally first class, super nice room great king size bed, nice and quiet and we got a great rate. Will sure look to stay here again.
from New York City, New York
Submitted on 04-08-2016
Want to take the kids on an excursion to the past? Try the Springfield Sheraton. Lost in time, it seems to be another in a long list in this chain that is going the route of "ride it out and patch it up until it just closes it's doors for good". It used to be that the brand Sheraton meant quality. Less so. Now it reminds me more of the Quality Inn Motel. The management team seems to be the only ones who at least say they care about my stay, but in places like Springfield, the hotel sit... Read more
from Lansing, Michgan
Submitted on 04-08-2016
Stayed here for a business trip to Springfield. The hotel is very upscale and fancy! The workout facility is huge with a very nice indoor pool and rooftop area with lounge chairs. Ordered room service one night from the restaurant and the food was fantastic! Only complaints is free breakfast and no refrigerator in the room, but overall a great place to stay!
from
Submitted on 09-08-2016
The hotel was ok. But is in need of a mayor refresh! Very old furniture in the room. Old school wallpaper and seriously outdated carpet. I thought I stepped back into the 1960's! There was also a hole in the carpet in my room for wear and tear I believe. Nice view from the 11th floor though
from Danville KY
Submitted on 14-08-2016
We stayed at the Sheraton Springfield while visiting the Springfield Museums, Armory and Naismith Basketball Hall of Fame. The location was perfect so we could enjoy walking around the town and exploring. The staff was knowledgeable and friendly. When we arrived and needed a supper recommendation, they had several options. We ended up eating at Theodore's and enjoyed a hot meal with great family atmosphere. Breakfast at the Picks restaurant was delicious and the serve was great. Our stay a... Read more
from Boston, Massachusetts
Submitted on 15-08-2016
I booked this at the last minute through Priceline. We had to go to the area for a family emergency. Only two of us were supposed to stay but we ended up having our 2 nieces. The hotel attempted to locate cots unsuccessfully and then offered to give us another room at the same rate as I booked on Priceline. They ended up not having 2 rooms next to each other so they upgraded us to suites! It was very nice and we appreciated the quick results to accommodate us after a long day of traveling a... Read more
from Asheville, North Carolina
Submitted on 15-08-2016
I've never been disappointed with a SPG property, but now I can't say that. I arrived late on a Sunday night, there's no valet parking. The underground garage isn't the most pleasant place to be, almost scary and it was very full. Check in was tedious, had to ask if I have Club Lounge access on the key, I didn't, so they had to re-key it. Asked where the Club Lounge was, and I was grilled why I needed to know - "it's not open now", "do you mean the bar?" "Are you meeting someone there?" ..N... Read more
from New Windsor, New York
Submitted on 25-08-2016
Beautiful hotel. Great location. Nice size pool. Choice of restaurants within the hotel. Plenty of eatery within walking distance. 10 minute drive to six flags. Basketball Hall of Fame few minutes away.
from
Submitted on 28-08-2016
stayed at monarch place with our daughters AAU team. Pros: *the room was comfortable and a good size. *the staff was more than amenable. *stores and shops nearby Cons: *Parking was $18 a day *Large hotel with low railings on balconies *No fridge/microwave in room my experience: Were able to secure a rooftop deck for parent get together after the games were done and the staff graciously allowed us to party much later than was initially allowed. my youngest left his I-Pad near the front de... Read more
from Jacksonville, Florida
Submitted on 06-09-2016
The rooms were very nice and roomy. Decent. View on upper floors decent although not much to see. Entry and lobby new and up to date. Checkin was efficient and friendly. The rooms were a bit worn and furniture also but everything very clean and pleasant. Really not much else to say.
from Agawam, Massachusetts
Submitted on 07-09-2016
Great Customer service. Reserved a room for my sisters wedding night. Check in with Danielle Soto went smooth I was able to pay for the room, Able to check in before the wedding to set up the room for their arrival. Danielle Was was a pleasure to deal with , always has a smile on her face and seems like a happy person overall. Room needed some updates looked old but most importantly clean which matters more
from San Francisco, California
Submitted on 09-09-2016
Fast check-in with friendly and efficient staff. Rooms were clean, good sized with comfortable pillows and bed. AAC was efficient and quiet. It seems dark somehow... could be the decor and the low watt bulbs. Breakfast buffet for about $15 was standard scrambled eggs, bacon and sausage, etc.
from Norwalk, Connecticut
Submitted on 13-09-2016
This hotel was great, but in kind of an odd spot..not too much right around it. The interior is very nice, rooms were comfortable. The pool/gym was great. Lots going on inside the hotel..it is pet friendly ....and no fee!
from Phoenix, Arizona
Submitted on 13-09-2016
We were in Springfield for the Basketball Hall of Fame Enshrinement and this was less than a mile to the museum and right next door to the Symphony where the enshrinement took place. The rooms and service were very nice. I recommend you stay here if you are in Springfield.
from Grahamsville, New York
Submitted on 17-09-2016
Had a great banquet dinner with 722 other people. Staff was excellent and well prepared for the event. Two awesome staff that went above and beyond were Wilfredo T and Karina. Thank you for a great experience with my students!
from
Submitted on 17-09-2016
Property owners are riding it out but there are motels more updated than this place. Spg should be more proactive in making sure properties owners/managers like this keep up with times. It's obviously been over used. I recommend staying at a more updated hotel in the area
from Springfield, Massachusetts
Submitted on 19-09-2016
We hosted an event on their outdoor pool deck, and we had a fantastic time. The food was great, service was wonderful - I even had some last minute changes (additional tables, needed a mic) and they were fantastic about making sure everything was as we wanted it. I even recall asking the events coordinator to help me with a task with just minutes before guests were due to arrived - she said yes, made a lighthearted joke - and made it happen! I appreciate that it can't always be easy to please gu... Read more
from Jonesboro, Maine
Submitted on 30-09-2016
The staff of this property is outstanding. The room was too hot, and could not get to cool down, they did bring up fans to help out. We had a corner king which had nice space in the bedroom area, but the bathroom was small. Two outstanding staff members, Chino from maintenance and Thaila at the front desk were outstanding and made up for some problems that we had that nothing to do with the hotel!!!!
from West Haven, Connecticut
Submitted on 05-10-2016
I had made reservations for the club floor. Upon my arrival I was told that they were completely booked and they had moved us off the club floor. The staff member Austin was sure to take care off the parking fee for the inconvenience. The room we had was newly remodeled and quite comfortable. Clean property nice gym area. Would stay when I am back in the area. Austin great job and great personality keep up the good work.
from Springfield, Massachusetts
Submitted on 06-10-2016
This is my first time ever at a Sheraton in Springfield , I am from here but only went because my family came to visit I had the best experience ever from a front desk agent name Thalia for being so helpful with everything , from my check in to check out all I seen was a smile on her face. Please recognize her amazing customer service skills not only with me but with other guest she never changed . I will definitely Recommend this hotel to everyone traveling. Thank you again Thalia.
from Boston, Massachusetts
Submitted on 09-10-2016
Spent one night here for a weekend getaway. A group of 10+ kids (look like 6-8y old) stay next door. They scream, jump all night and no adult was there to control them, wife could not go to sleep. We called guest service at 12am, not sure if anyone came to check because the noise did not change at all. We called the 2nd time at 12:37am, still no change. We called the 3rd time post 1am, finally the kids quieted down gradually. A nightmare.....Next morning when we walked out room, we see an extra ... Read more
from Fort Worth, Texas
Submitted on 16-10-2016
Great Hotel in the downtown area. Just passing through for the night but it was definitely a nice place to stay and an especially good value for a Priceline express deal. Rooms were updated and spacious. Parking was a little high.
from Philadelphia, Pennsylvania
Submitted on 19-10-2016
Our family was stopping overnight in Springfield during visits to local schools, so this was a conveniently located hotel and within the SPG family. Although our room was not on the Club Level we were able to access the lounge due to my Lifetime Gold status. Rooms were clean. Beds were comfortable. Restaurant was a bit of a disappointment. Not many choices and quality was just OK. Front desk staff was friendly. Acceptable for an overnight stay.
from Hartford, Connecticut
Submitted on 23-10-2016
Everyone was so friendly and truly made are weekend vacation memorable..special thanks to those at the front desk during our stay. Everyone was so accommodating and made us feel especially welcome. Angela and Austin were extremely helpful and were a key reminder of why we continue to come to this hotel. Their customer service skills were exactly what you would want and expect at a hotel such as this one.They greeted us as soon as we exited the elevator and made us feel extremely welcome and left... Read more
from
Submitted on 24-10-2016
Unable to get a room in Northampton, we used our Starwood points at the Sheraton at Monarch Place.. it was an easy commute of less than 30 minutes to campus. The hotel accommodations were very comfortable. The breakfast buffet and omelet station was a very welcome treat (as an SPG member). We always enjoy using the gym and pool.. Everything is clean and nicely appointed. Will definitely stay here again.
from Dartmouth, United Kingdom
Submitted on 25-10-2016
Broken TV called front desk. 10 Min later Maintenance man shows up with replacement TV. Mr. Chino did a great quick job. Quick service. Room very clean. Nice place to stay in the City of Springfield Ma.
from Burlington, Connecticut
Submitted on 26-10-2016
We chose to stay in Springfield although we live only about 40 minutes away in CT because my daughter needed to be at the Big E early in the morning for a horse show. The whole purpose was to be able to get some extra sleep. While the Sheraton is very close to where we needed to be, the evening was awful. First we found that our room abutted the highway and there are signs on the floors asking people to be quiet because the interior structure of the building causes noise to be magnified. The... Read more
from Cincinnati, Ohio
Submitted on 28-10-2016
Do not book at this hotel. They offer deceptive policies and will charge your cc in full right away. If you attempt to change the reservation, or cancel, they will not refund you. If you then ask them to reactivate the reservation since you have paid in full, they will refuse that as well. They are not easy to work with, and will not consider any situation. They do not care about their guests. Stay away from the Sheraton.
from Holmdel
Submitted on 05-11-2016
Efficient greeting and room assignment to a clean room. TV, coffee and WiFi in room. First time finding a white noise box in case highway traffic outside became too much...didn't need it. Meeting rooms and dinner areas were spacious. Catered dinner one evening was the toughest veal I've ever tasted...inedible. Stay here, visit, meet, etc., but go out to eat.
from Toronto, Canada
Submitted on 09-11-2016
I stayed at the hotel from NOv 5-7 and the service was great.Most unusual and outstanding was a request I had to fix my television. Usually this takes forever for someone to come and look at the problem. This time the house engineer showed up in 5 minutes and was very helpful in addressing the issue. Michael
from CT
Submitted on 11-11-2016
Don't ever , ever plan to stay here during a cheer competition. Constant screaming, noise, kids running around everywhere, knocking on doors. Called front desk and no other rooms available . Worst experience at a hotel I've ever had. There will be no sleeping tonight ! Miserable.
from New Hampshire
Submitted on 12-11-2016
Okay, the one GOOD thing about this hotel was the location. You're about 7 minutes with traffic to the Big E fairgrounds. Oh and there's a Dunkin Donuts right across the bridge. That's about it for the good. The hotel is run down. There were stains all over our carpet and cracked tiles in the bathroom. The furniture is outdated and in serious need of a refresh. The mattresses were hard and SAGGY - my back is killing me, thank you Sheraton. The bedding is nice and fluffy but hotels shoul... Read more
from
Submitted on 13-11-2016
Great place to stay for cleanliness and ease of getting to and fro for the Equine Affaire. The beds are so comfortable and the pillows are especially plush or firm - you choose between the assortment given! One thing about the hotel is the Parking garage - thankfully parking was free with the Equine Affaire deal, but it is a maze of difficult cement poles to drive through and with my husbands F150 we were hard pressed to make some of the required turns. This of course shouldn't change your mind ... Read more
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