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Hilton Garden Inn Springfield MA

Boston, MA, US (BOS)

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Based on 601 reviews
Hilton Garden Inn Springfield offers a relaxed atmosphere as well as deluxe accommodations creating an exceptional vacation.
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Hilton Garden Inn Springfield MA
800 Hall of Fame Avenue, Springfield, MA US 01105


  • Heated Indoor Pool
  • Complimentary Workout Facility and Stay Fit Kits
  • Wireless Internet Service in Lobby and Restaurant
  • Complimentary 24-hour Business Center
  • Meeting Specialist
  • USA Today each Weekday Morning
  • Boardroom for groups of 2 to 12
  • 3 Banquet rooms for groups of 10-150
  • Full Catering Services
  • Audio Visual Services


  • Complementary High Speed Internet Access
  • Complimentary Secure Remote Printing provided by PrinterOn to the Business Center
  • Seating Area with high definition Television
  • Large Work Desk with convenient Desk-level Outlets
  • Evening Room Service
  • Refrigerator
  • Microwave
  • Alarm Clock Radio
  • Iron/Ironing Board
  • Coffee Maker
  • Two dual-line phones with data port and voicemail
  • Complimentary USA Today 
  • Lodgenet video/TV Video Games

Great American Grill
The Great American Grill offers a daily breakfast buffet which includes cooked to order omelets, hot/cold cereals, waffles, fresh fruit & much more.
Uno Chicago Grill
Uno Chicago Grill is conveniently attached to the hotel. This upbeat restaurant serves lunch and dinner with a menu featuring sandwiches, pizza, pasta, burgers, and seafood. A children's menu is available. Live bands perform every evening from May-September.
Pavilion Lounge
The 24 Hour Pavilion Pantry convenience mart offers sundries, an assortment of beverages and ready-to-cook meals bound for the in-room microwave oven or refrigerator, as well as freshly prepared salads & sandwiches.

  • 24-Hour Front Desk
  • Audio/Visual Equipment
  • Basketball Court
  • Business Center
  • Business Services
  • Coin Operated Laundry
  • Complimentary Coffee
  • Conference Rooms
  • Elevator / Lift
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Full Breakfast (+)
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Luggage Storage
  • News Stand
  • On-Site Convenience Store
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Swimming Pool
  • Whirlpool
  • Wired Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 601 reviews
from Delmar, New York
Submitted on 14-05-2016
I was disappointed in this Hilton Garden Inn. I am a big fan of Hilton Hotels and this one did not measure up. The room was over $220 and I paid less for a nicer room at a Hilton Garden Inn in Manhattan the previous weekend. The hotel is connected to a Pizzeria Uno which had a band playing on the patio making it difficult to relax.
from New York City, New York
Submitted on 17-05-2016
From the minute I stepped into the Hilton I felt welcome. The staff could not have been more pleasant. the lobby was welcoming. My daughter was graduating from UMASS Amherst and I was a little unsure about the distance, but this was fine. Actually it probably worked out better because it wasn't as congested. The hotel has plenty of parking. The pool is clean and in excellent shape (indoor). the rooms were what you would expect from a Hilton- extremely clean and well maintained. Sometimes you ... Read more
from Toronto
Submitted on 17-05-2016
I stayed here recently for a family event and shared a double queen room with my husband and sister-in-law. The hotel rooms are perfectly adequate and clean. They are typical hotel rooms with the usual amenities, plus a mini fridge. No complaints there. This is the type of hotel you would want to stay at for business trips or events that require you to be out of the hotel most of the day. It's not somewhere you want to spend the majority of your vacation time, though the lobby is bright and co... Read more
from New Hampshire Lakes Region, New Hampshire
Submitted on 25-05-2016
Rooms were ok, check in and out was horrible. For the price I won't be staying there again. The only thing they have going for them is the location and the attached restaurant. I would look else if I was in the area again.
from Wantagh, United States
Submitted on 25-05-2016
GREAT staff and perfect rooms, could not have asked for any better. From organizing the six rooms to allowing us a late check out and the rooms were ready early. I will be back to this hotel whenever we are near by.
from Ann Arbor, United States
Submitted on 01-06-2016
This hotel plays loud music outside until midnight on the weekends. If you want a quiet place to stay do not choose this hotel. When I told the checkout help that I didn't appreciate the noise, she rolled her eyes at me. All of the rooms on the 'quieter' end of the hotel were already booked, which should be a wakeup call to this hotel.
from Palisades Park, United States
Submitted on 02-06-2016
Always a please to visit this hotel. It's easy access on and off rt. 91, lots of restaurants and of course the Basketball Hall of Fame. Great cookies in the afternoon! small Keruig in every room, with refrigerator and microwave. These are especially helpful if your bringing kids.
from boston,ma.
Submitted on 02-06-2016
Friendliest staff I've ever encountered! Breakfast was a great deal! I stayed here with daughter and 2 grandchildren. Hotel is connected to Pizzeria Uno. We were even able to buy a bottle of wine, got it uncorked, took back to room.Right next door to Basketball Hall of Fame with easy access to Rte. 91. Rooms are clean, beds are very comfy.
from Brookfield, United States
Submitted on 03-06-2016
Located within walking distance of the basketball hall of fame, numerous restaurants and bars, it is a great spot to stay. Clean, friendly staff, nice beds, nice room, all amenities needed for a great weekend away. We came up for Graduation at one of the nearby colleges. Our group sat on the outside patio and listened to the band at the restaurant/bar next door but had our own food and drinks on the hotel patio which saved us a bundle.
from Atlanta, Georgia
Submitted on 04-06-2016
I enjoyed my stay at this complaints. The staff was always friendlyou and available when I needed something. There is also a restaurant connected to it which is very convenient. I did not have any issues while staying here.
from Naples, Florida
Submitted on 15-06-2016
Nightly music was annoying. Not sure if this is a good feature. Based on the number of patrons actually listening. You might want to weigh audience vs affect on rooms affected by noise. Also I would have liked to close window curtains all the way.Room was awash in outside lighting all night.
from Illinois
Submitted on 15-06-2016
Good location next to Hall of Fame! Rooms are big and comfy just right to relax in and get decent sleep even though next to highway! Decent breakfast buffet in the morning! Decent little gym with pool to relax in in the evening! Next door is Uno pizza!
from Springfield, Vermont
Submitted on 21-06-2016
This is a perfect location whether your attending an event at the Mass Mutual Ctr., the Basketball Hall of Fame or just looking for a night out. 3 great restaurants and bars right at the hall of fame complex which is just a walk across the parking lot from the hotel. Very friendly staff!!
from Philadelphia, Pennsylvania
Submitted on 25-06-2016
This hotel is on the same complex as the basketball Hall of Fame. The parking lot is well maintained. The breakfast staff was very courteous and helpful. The overall breakfast selection was great. Homing lids, French toast, pancakes, and egg choices were available daily. Also fresh fruit was available as a topping. The hotel staff were gracious and accommodating.
from New York City, New York
Submitted on 27-06-2016
I was very pleased with the Hilton Garden Inn. The rooms were clean and new and the beds very comfortable. There was a very nice breakfast buffet you could pay for that was pretty good. Would recommend it!
from Abington MA, United States
Submitted on 29-06-2016
Very nice hotel. Rooms are clean and staff is great. Having attached restaurant was very convenient. Restaurant is very good. Plenty of well lit parking. Easy access to Rte 91 and Rte 90. I would recommend this hotel to family and friends.
from Methuen, Massachusetts
Submitted on 01-07-2016
Access to Rte 91 is awful. Hotel is great. They shut down ramp to 91 was almost late for my meeting. Kept going in circles. Hotel should have provided a map how to get back onto 91 Enjoyed the hotel, room, good and staff. Cancelled my next two visits to that hotel because of the inconvenience. No access to Rte 91 ound another hotel closer to my company.
from Red Hook, New York
Submitted on 04-07-2016
We stayed for one night with our three young children. The entire property was clean and well kept. The room and beds were comfortable. There is a pool and a hot tub, which were a fun addition to our short visit to Massachusetts. What really stood out was the staff. Every single one of them from the front desk to the breakfast servers and the cleaning staff were extremely courteous and friendly. Their smiling faces and helpful service really made this hotel stand out. The breakfast is n... Read more
from Bogota, Colombia
Submitted on 04-07-2016
Right next to the basketball hall of fame and a UNO Resturant. All hotel personnel were very cordial and helpful. Check-in and check-out was very quick. Only stayed for one night. The restaurante next door was vey convenient.
from Westport, Connecticut
Submitted on 06-07-2016
I don't usually do ratings or surveys but felt compelled to this time because the Hilton garden inn was beyond my expectations. Staff was prompt and courteous from the check in to needing feather free pillows at 11pm at night. The breakfast was a great value and we had several staff helping to make sure we got everything we wanted and that we enjoyed our breakfast. There was a pool, which if we had more time, my kids would have loved!
from Rochester, New York
Submitted on 06-07-2016
Terrible proper greetings! Rooms are beautiful but the mattress are old nasty, the pillows are cheap and the bed blanket needs to be replaced like the mattress! Quiet and clean rooms! Beautiful wallpapers! Definitely would not stay again unless new mattress, covers and pillows are replace ! I love staying at hotels because I always look forward to laying on a great comfy bed , not the case at this hotel!
from Williston, Vermont
Submitted on 08-07-2016
Clean, updated and modern facility. pleasant, professional staff. Within walking distance to several decent restaurants, as well as the basketball hall of fame. easy access from highway, free parking.
from Arlington, Virginia
Submitted on 14-07-2016
Another good stay here. Same concerns as before, namely, it's in a slightly sketchy area, but we felt safe inside. Good conditions in the interior of the hotel. Bed was ok comfortable. Close to where we were visiting.
from Pinckney, Michigan
Submitted on 15-07-2016
When staying in Springfield, MA this hotel is well worth its location and value for the monies. It's a very CLEAN, SAFE place for Businessmen and Families to stay. There's restaurants within walking distances and adjacent to the Basketball Hall Of Fame. Easy on/off the I-91 expressway.
from Wayland, MA
Submitted on 17-07-2016
Careful they have love music every night! The bands were great, but was difficult for my kids to sleep. Great location, across street from basketball hall of fame and some small food shops. Breakfast staff very attentive!!
Submitted on 18-07-2016
I was here for one night each twice in the same week. We had the same room both times. We needed a room with two beds and a handicapped accessible bathroom which is not available everywhere. The room was large and very clean and the hotel is well maintained. There is a very large parking lot with free parking, and luggage carts are available at the entrance. There is live music on the patio of the Pizzeria Uno on the premises. Our room was over this area, but faced the back and we really d... Read more
from Groton, United States
Submitted on 20-07-2016
Great staff. Easy and quick check-in. Room was very good. Allowed me to choose which rooms via digital check-in the day before. Although there was a live band outside at the restaurant next door, which could be heard in the room, we were able to sleep okay.
from Longmeadow, Massachusetts
Submitted on 20-07-2016
My family stayed at this hotel. Our experience was excellent from start to finish. My son left his iPod behind and the housekeeping staff found it and put it aside for us to pick up! We were appreciative
Submitted on 20-07-2016
The hotel did not change the bed sheets or provide fresh towels during my stay they just made the bed and put the dry dirty towels back on the rack. The breakfast service at the hotel which was touted was also substandard.
from Syracuse, New York
Submitted on 22-07-2016
Close to ramps for I-91 and easy walking distance to Basketball Hall of Fame, restaurants, and Connecticut River Walk and Bikeway. Plenty of parking (free). Rooms clean and well appointed. Adjustable firmness control of mattress did not meet our needs for firm. If you are looking for a big breakfast, definitely pay the $ or use points. Enjoyed made-to-order omelet as well as waffles. Orange infused water and oatmeal cranberry square was a nice treat in the lobby upon arrival. Uno restaurant next... Read more
from New Bedford, Massachusetts
Submitted on 24-07-2016
Our bed had broke in the middle of the night but besides that the stay was great. Staff was accommodating. And the hotel itself was lovely. We took advantage of room service our final night and it was great.
from Odenton, Maryland
Submitted on 25-07-2016
I stayed at this Hilton Garden Inn for 2 nights on business travel. The room was clean, the front desk staff and wait staff were friendly and delivered great service. This hotel does not have lunch and dinner, only breakfast. But, they are connected to an Uno Restaurant who supplies room service, if needed. There are also an addition 2-3 restaurants in walking distance that I did not patronize. Overall, I will be coming back on my next business trip. Also, they do have white noise machines... Read more
from New York City, New York
Submitted on 25-07-2016
Loved everything from the reception to the grounds and facilities. Made my sons birthday experience a great one! They even made sure he had coupons for his dinner. I was beyond impressed and will stay again
from Honolulu, United States
Submitted on 25-07-2016
I am kicking myself for never having stayed here all the years that I have gone to the Basketball Hall of Fame in Springfield, MA. I have always trusted and preferred the HGI hotels, but had not stayed in them recently. This is the perfect hotel for the location/proximity to the Hall of Fame, but also for the service, access to various restaurants (Uno's next door was great!!), and the overall quality. I breezed in with the digital check in, had a great time at the Hall of Fame due to it being r... Read more
from Malden, Massachusetts
Submitted on 27-07-2016
The Hilton Garden Inn in Springfield, MA is a very nice hotel. It is clean and the staff are very helpful. I encountered a problem while I was there with the fan in the bathroom and the staff were very helpful. I would recommend them.
from Peabody, Massachusetts
Submitted on 27-07-2016
Great hotel. Clean, comfortable and a great outdoor patio. Live outdoor music every night at the Unos restaurant attached to the hotel. No drinking and driving. Get your 6 flags tickets there, only $30 for guests.!!!!!!!!!!!!
from Long Island, NY
Submitted on 29-07-2016
Good hotel breakfast if very good, I would stay there again. Hall of fame is right across the parking lot and some restaurants so you can walk to them. The Springfield area is not very nice but the hotel is in a decent area
from new york
Submitted on 29-07-2016
Stayed with family at hotel over weekend to go to basketball hall of fame, which is located across the street. Front desk staff is awesome. so helpful. especially Justin. In fact, all staff so friendly and accommodating. The hotel is furnished beautifully. Answers to the high quality of the Hilton name.
from Boston, Massachusetts
Submitted on 31-07-2016
The live music plays every day from the UNO's restaurant next door, it starts after 5pm and goes through the night. If you play to nap or going to sleep at a reasonable time you can forget it. Even with the Windows closed you can hear the music and and loud guest.
from Montclair, New Jersey
Submitted on 31-07-2016
Great modern hotel with a fabulous breakfast served every morning. Breakfast is not free, but you can purchase a hotel/food package or just pay for whatever you order. Hotel is connected to the Pizzeria Uno so you can order and they will deliver to your room. We ended up eating there one night and the food was pretty good. The menu is very diverse and has healthy options if you don't want to eat pizza. The bar area is great and has great mixed drinks and a wide beer section. Pool is very sm... Read more
Submitted on 01-08-2016
This is the 3rd of our 10 day stay and we could not be happier with this establishment!! The rooms are beautiful and the grounds impeccable; but what stands out above all else, is the staff and the way we have been taken care of!! Regardless of your question or current need, the staff here, treats you as if you are their number 1 priority & they do it with a smile, efficiency & obvious caring!! We spend a great deal of time on the road & they have made us feel at home at every turn :):) A HUG... Read more
Submitted on 01-08-2016
I was going to rate it a 3 star but gave it 4 because of the exceptional service by all of the staff. It would have gotten a higher rating if there wasn't a live band playing at night in the pizzeria uno attached to the hotel. Bad management decision for people trying to sleep at the hotel. Seriously? Every night?? That said - even though we had a few room issues - like a funky smell & a clogged toilet.... each employee was very nice and did their best to rectify the problems. The girl who check... Read more
from Romeo, Michigan
Submitted on 01-08-2016
Great staff, clean rooms, cookies and cold water on check in, shares parking lot with Basketball Hall of Fame! Connected to Pizzeria Uno for a good meal, there was a live band the night we were there.
from Abington, Massachusetts
Submitted on 05-08-2016
This hotel was excellent! From the front desk service, cleaning crew, to the breakfast servers, all were extremely polite and professional. The cleanliness and quality of the room was amazing as even my young children enjoyed the time we spent in the room.
from Green Cove Springs, Florida
Submitted on 05-08-2016
The coffee maker was broken. The king bed sagged so badly, I had to help my wife get out of bed. Breakfast was great, lots of selection, wait staff excellent. Omletes prepared to order and delivered to. Your table. Location is good. I have stayed hundreds of gets over the last 12 years. So it go from new and great to terribly dated and shabby. It has recovered some but rooms and furnishings need attention.
Submitted on 12-08-2016
The facility was clean and the staff efficient. My arrival was later in the evening and they were able to get me to my room swiftly without a wait, which is what I wanted. The room was comfortable and quiet.
from Dallas
Submitted on 14-08-2016
This hotel is a real gem. The staff is great, the décor is outstanding and the room was clean, large and comfortable. The restaurant next door had live entertainment on the patio - great fun. The bed was comfortable and the bathroom was well designed and very clean. Highly recommend this hotel.
Submitted on 14-08-2016
Nice hotel. Shares same parking lot as the basketball hall of fame and UNO's. That makes it very convenient to visit the hall and get something to eat without driving. Decent restaurants within a short driving distance. There's also a gas station right next door with a convenience store. Just a nice convenient place to stay
from Brooklyn, New York
Submitted on 15-08-2016
When I checked-in on line I chose a room with two beds. When I arrived at the hotel the front desk representative (Sarah I believe) told me that it was over the room where the BAND would be playing that night. WOW - that would not have been a good night sleep. She quickly changed my room. Great Service, clean hotel only a few hundred feet from the Basketball Hall of Fame. I would return anytime!!!
from Aurora, United States
Submitted on 15-08-2016
Hotel is decent but the room quality wasn't what I was used to from Hilton brands. Bed sheets had a greasy feel, bed was probably something old covered in a feather mattress to give the feel of luxury. Was just there as an overnight stop so no big deal, but never again will I stay in Springfield if I am going somewhere in the area. The city is a sketchy dump, unfortunately the Hotel somewhat resembles that.
from Granville, MA
Submitted on 04-09-2016
We recently stayed at the Hilton Garden Inn in Springfield. The staff is very friendly and the room was clean and inviting. It was a very relaxing stay. During the summer, the UNO Restaurant, which is attached, offers live music every night. We really enjoyed sitting on the patio and having a drink. The breakfast buffet is excellent! We look forward to returning.
from Catskill, United States
Submitted on 06-09-2016
Staff was very kind and helpful. Room was clean for the most part. We always wipe down with the anti-bacterial wipes. Lobby was very clean and welcoming. Unfortunately pool was chilly, and the hot tub was not working. Very close to B-Ball HOF, and only a few minutes to Six flags. Very nice Hotel overall, and will stay here again as soon as I get enough HHonors points.
Submitted on 07-09-2016
We always stay at HGI. We love it. Rarely disappoints. Definitely give them a try. Rooms are clean and quiet usually. This hotel is by the freeway though so request a room on the opposite side. The breakfast was okay and their are Gluten Free options but my GF french toast took so long to arrive that my husband's breakfast was over. But otherwise we will come back.
Submitted on 08-09-2016
We stayed at this hotel due to its proximity to the Basketball Hall of Fame. It was surprisingly awesome! We received bottled water upon our arrival which was a nice treat. We were asked if we liked loud music, since the live bands would be playing that night, or if we'd prefer a room at the other side of the hotel. I was very appreciative of the gesture, making sure we enjoyed our stay. We still could hear the music faintly but it wasn't annoying at all. The breakfast is $11.95 pp but was tota... Read more
from New York City, New York
Submitted on 08-09-2016
Extremely helpful staff, clean rooms, great Neutrogena products for shower, safe area. The staff checked me in promptly. Everyone at the hotel for courteous, room was clean, the bathroom was spotless, the iron and ironing board was clean and functional. The pool looked clean and the gym had latest equipment. The rate for the room was reasonable. Can't ask for more.
Submitted on 10-09-2016
Been staying at this hotel every year around the months of Sept/Oct for the past 8-9 years and it never fails. Always very nice receptionist, free wifi, clean rooms, never a problem! Love that it's not too far from The Big E and the fact that it has a restaurant in it makes it that much more better!!
from Milford, Massachusetts
Submitted on 10-09-2016
The hotel staff was very friendly and upbeat they were very nice to talk to and did everything they could to make my experience better. My stay however was not great because my bed had a huge crater on the left side that made sleeping impossible. Also I had brought beverages knowing this location had mini fridges in the rooms and mine was broken. The room was clean and so was the bathroom but but if I ever get room 565 again I'm asking for a different room.
from Worcester, Massachusetts
Submitted on 12-09-2016
I was visiting the area last week and looked for a hotel to stay as to not drive home tired. I found the Hilton Garden off of I91. I saw it on my Hilton app on my phone as the closest and a Hampton Inn. I chose the Garden due to their nice breakfast ! Unfortunately when I checked in I was for a rude surprise ! The staff was friendly an all but the bedding was very worn and caved in ! The front desk gave me keys to 4 different rooms and they all were the same way. This hotel was clean but the bed... Read more
from Avon, Colorado
Submitted on 12-09-2016
Great location if you are attending ceremonies at the Basketball Hall of Fame (just a few steps away.) Elevators are rather slow so staying on the second floor was a plus. Room 242 has a nice view of the BB Hall of Fame which it lit up in the evenings. Friendly, helpful staff. Full breakfast bar with special orders delivered promptly.
from Dallas, United States
Submitted on 13-09-2016
Stayed at the Hilton Garden Inn during enshrinement weekend for the Basketball Hall of Fame, and it was great. I stayed last there last year as well, and was impressed, but this time was even better. That staff members are superstars! Every member of the staff I came across (even the maintenance man) offered a warm greeting and bright smile, seemed they were happy to be there, in turn made me happy to be there. I'll definitely be back next year!
from East Stroudsburg, United States
Submitted on 16-09-2016
If your going to the basketball hall of fame this is the best hotel to stay in. Shares the same parking lot and is only 100 yards away! Pool, breakfast and staff are excellent. They don't have a shuttle though which would have been great as downtown Springfield is quite tight to drive in. All in all it was a wonderful stay to watch Shaq, Iverson and Yao Ming get inducted. Some celebrities stayed at the hotel also.
from Sierra Vista, Arizona
Submitted on 17-09-2016
There are plenty of restaurants and next door is the Basketball Hall of Fame. Our visit was good but not very good. Being that it is off the highway, many visitors around the nation would be stopping and create noise (slamming doors and loud talking visitors). So, peace and quiet for a short stop, this is not a place for you. However, Visitors do leave (hopefully the next morning) this hotel was quite good. The staff were good, except the housekeeping staff, they tend to knock on your door early... Read more
from Lake Ronkonkoma, New York
Submitted on 20-09-2016
Staff was pleasant and helpful. Unfortunately that was about all that was positive. The room was dirty, we found gum stuck on the bathroom floor. When we pulled the covers off the bed we found sand and dirt. Beds were sunken inn and uncomfortable. TV did not work. Not a good experience.
from Odenton, Maryland
Submitted on 19-09-2016
I have stayed at this hotel multiple times and it is consistently excellent. The only thing you need to be aware of is that there is an Uno restaurant attached and there are outdoor concerts in the summer. So, if you need complete silence prior to 10:00pm, you will need to stay in a room on the side of the front desk. Breakfast has all the necessities for me as a business traveler, hot oatmeal, yogurt, fresh fruit and the ability to order a "made to order" breakfast with scrambled eggs, sausa... Read more
Submitted on 20-09-2016
If you are visiting Great Flags, The Big E Fair or the Basketball Hall of Fame, this is your hotel!!! The hotel is excellent. The rooms, pool, hot tub and restaurant are perfect. Friendly staff are ready for your hotel stay.
from connecticut
Submitted on 26-09-2016
We booked 3 rooms for an overnight to go to the Big E. Great location for this. Beds were comfortable, the rooms were clean. There is a microwave and fridge in each room, very convenient. There is a pool & Hot tub. Right next to the Basketball Hall of Fame, if that is your thing. All Staff were helpful and friendly. Very Nice Place.
from Lakewood, Colorado
Submitted on 26-09-2016
This hotel shares a parking lot with the Basketball Hall of Fame. But there was never an issue about rooms being quiet enough. There was even live music at the attached restaurant, but we never heard anything in our room. I would not hesitate to recommend this hotel to anyone staying in Springfield, MA.
from Boston, Massachusetts
Submitted on 28-09-2016
We used Hilton Garden as an overnight stay after visiting Six Flags. It was very clean, quiet. Pool was a good distraction for small children. Gym was better than most at the same level. The attached restaurant was convenient but we were also within driving distance to downtown Springfield. You're not getting great vistas or high-end service but perfectly good option for the area.
from Framingham, Massachusetts
Submitted on 29-09-2016
This is one of many Hilton Garden Inns that we have stayed at. We try to stay there as they all are very similar in their layouts and offerings. Prices do vary but the accoutrements are very much the same. All the help is very pleasant, checkin and check out are quick and easy. The room was very clean. This was one of the older Garden Inns we have stayed at, but appears to be kept up well. We did have a problem with our Koerig coffee maker in the room. Also, unlike most of the Hiltons the... Read more
from Oak Lawn, Illinois
Submitted on 30-09-2016
Very nice and clean room. Breakfast was fantastic. Server in breakfast area was very nice. All hotel employees were very nice and helpful. My wife and I enjoyed our stay here and would definitely stay here again. Great hotel.
from Tampa, Florida
Submitted on 30-09-2016
Stayed at this hotel for business. The service was great and the room was very nice. The room was clean and quiet. The made to order breakfast was good as was the service from my waitress each morning. Also enjoyed that I could walk to the Uno restaurant which was connected to the hotel. Meals I had here were all good but the service from the waitstaff was a little slow so may not be the best restaurant if you are in a big hurry.
from New Cumberland, PA
Submitted on 04-10-2016
Stayed at this Hilton on the way through MA. It is conveniently located right off RT 91 with easy on/off access. Being so close to the highway does add to some road noise in the room, but nothing too bad. There are several good restaurants located within walking distance and the Hall of Fame is across the parking lot! The room was very large and comfortable....and clean....with a Keurig coffee machine. There was no complimentary coffee in the lobby at any time, which I miss, but if Keurig is... Read more
from Springfield, United States
Submitted on 10-10-2016
Recommend Rooms very nice, great service and spa. Location is next to the Basketball Hall of Fame with good selection of restaurants close by and it's not too far from the airport. Uber is a plus in the area.
from Alton Bay, New Hampshire
Submitted on 16-10-2016
Nice hotel great service. Enjoyed the attached restaurant. Very clean and would highly recommend. Room service was a bonus and it helped when we returned from a long day at six flags. My family enjoyed the pool
Submitted on 17-10-2016
Great property located immediately adjacent to the Basketball Hall of Fame. Wonderful community and enjoyable stay in this property! Local restaurants like Jake's Diner downtown were a great option for breakfast.
from Worcester, Massachusetts
Submitted on 19-10-2016
It was a great clean place the desk crew couldn't have been more welcoming and friendly they're so nice the room was clean the wifi worked well she shower was Amazing bed was comfy and warm and I need to type more thank you all for a fun stay
from Raleigh, North Carolina
Submitted on 20-10-2016
Staff were friendly and rooms were very nice. We also held meetings in their meeting rooms and the food was good also. It also is across the parking lot from the basketball hall of fame. Plus there were bars and restaurants within walking distance.
from New Hope, Pennsylvania
Submitted on 27-10-2016
Our family had a wedding to go to in Springfield,Mas and we all stayed at the Hilton Garden Inn. This is definitely a very nice hotel! Easy location, very clean, beautifully decorated and very friendly and professional staff! Will definetely use it again!
from Newtown, Connecticut
Submitted on 28-10-2016
I usually stay across the street at another national hotel chain, but because they were sold out I figured I would give the Hilton Garden Inn a shot. Bad idea: there is no bar like most of the other Hilton Garden Inns have. the room I was in had very poor lighting. the shower head leaked and sprayed all over rooms needed updating.
from New York City, New York
Submitted on 29-10-2016
This was a standard Hilton Garden Inn, with an indoor pool and connected to a pizzeria uno... however, the entire hotel smelled of feces the entire time I was there. This wasn't just the common / public spaces. My room smelled like someone had left dirty diapers in the trash. Totally unacceptable. When I asked the nice women at the front desk about the smell, they cavalierly responded "oh yeah! There is a waste processing plant over the river. It smells like this all the time" Evidently, they... Read more
from Guilford, Maine
Submitted on 31-10-2016
We had a great stay here. The location was super for six flags and having all the food places right in the same parking lot was about as handy as it gets. Everything was extremely clean which has s our highest concern and our room was pretty quiet. The beds were comfortable, but seemed dated compared to other properties, and the room was warm even tough we had the heat set at 65. Would use AC next time even though it was in the mid 40's outside. Definitely will stay here again for the locat... Read more
from Pittsfield, United States
Submitted on 01-11-2016
Pleasantly surprised on the size of our 1 bed (king) room. Downtown area is under construction due to the new casino, but the Hilton Garden is across Rt 91 away from the construction. Had dinner at Uno Chicago Grill - attached to Hilton. easy to get a seat on a Saturday evening. Tried Red Rose but did not wait for 45 minute stated availability.
from Springfield, Massachusetts
Submitted on 03-11-2016
Lisa had no patience when i tried to talk to her to resolve the issue we had. I admit there was fault on my end but the hotel had many issues itself but Lisa chose to disregard the situation and only focus on the incident in the pool. Rather than choose to speak calmly with me to come to a conclusion, she spoke over me the entire time and threatened me. I never had a bad experience at the Hampton Inns.
Submitted on 07-11-2016
It was great.. service was awesome tended to the girls needs There was over 50 screaming yelling cheerleaders and they still serviced us with a smile. Breakfast was yummy and the staff was very helpful
from Ramsey, United States
Submitted on 10-11-2016
Free wireless internet, business center, fitness room, pool, and an UNO restaurant that has very good salads was down the hall. Have been here before in the spring/ summer when they have outdoor entertainment which is especially nice.
Submitted on 12-11-2016
After a tiring day visiting New York and Boston, I used Hilton's mobile app to reserve a room with a king bed at the Hilton Garden Inn in Springfield, MA. Upon my arrival at the hotel shortly thereafter, I was informed that only rooms with queen beds were available (despite receiving a confirmation e-mail for a room with a king bed). The front desk assistant apologized for what appeared to be a computer glitch, but given the take it or leave it nature of the situation, I took my business to anot... Read more
from Ridgefield, Connecticut
Submitted on 20-11-2016
I've stayed at this hotel several times, love the décor, which is bright and airy (beautiful photos of plants and flowers) and have always enjoyed the helpfulness and friendliness of the staff. The lobby also serves as the restaurant area for breakfast, which is easy and delicious. I very much recommend this hotel for good value and comfort.
from boston, United States
Submitted on 21-11-2016
The hotel was accomodating to our team and their families. We were able to use the lobby to hold a place to have the kids and families get to know each other and have lunch. There were restaurants close by within walking distance. The basketball Hall of Fame was also just across the parking lot And some of the kids enjoyed spending some down time taking a tour of the Basketball Hall of Fame.