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Best Western Royal Plaza Hotel and Trade Center

Boston, MA, US (BOS)

Hotel + Flight from
Based on 650 reviews
Six Flags New England is about 15 miles away, Fenway Park 28 miles, and Foxboro Stadium is about 35 miles away.
Room & Rates
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Best Western Royal Plaza Hotel and Trade Center
181 Boston Post Road West, Marlborough, MA US 01752

Hotel amenities include continental or full breakfast, complimentary coffee, gift shop, heated indoor pool with deck, fitness center, game room, business center, safe deposit box, ATM, ice/vending machines, free outdoor parking, truck/bus parking, room service, shuttle service within five miles, dry cleaning services, and 24-hour security. Dining is available Zachary's Restaurant and All Star Bar & Grill, both located onsite.

On-site recreation - cardio vascular exercise exercising sightseeing tours swimming onsite recreational activities - sightseeing tours of boston operated by boston tours available from april to october. advance reservations are required.

Guest rooms feature cable TVs, telephones, voicemail, coffeemakers, irons and ironing boards, AM/FM alarm clock radios, hairdryers, A/C, refrigerators, dataports, Nintendo 64, individual climate control, Best Western Heavenly Pillows, and high-speed Internet access is available.

  • Air-Conditioning
  • Banquet Facility
  • Business Center (+)
  • Casino (nearby) (+)
  • Data Port
  • Elevator / Lift
  • Executive Floor
  • Fitness Facility
  • Free Parking
  • Game Room (+)
  • Golf (nearby) (+)
  • Hair Dryer
  • Handicap Rooms
  • Horseback Riding (nearby) (+)
  • Indoor Pool
  • Interior Corridors
  • Ironing Board
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet-Friendly
  • Private Bath
  • Refrigerator
  • Restaurant
  • Room Service (+)
  • Secured Parking
  • Snow Sports (nearby)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 650 reviews
from Hazleton, Pennsylvania
Submitted on 20-05-2016
Aayan always makes me feel at home, very professional and super sweet, deserves a raise, no doubt about that, works very hard, and she always making sure everything is running smoothly, polite, respectful,
from Bloomfield, New Jersey
Submitted on 20-05-2016
I have stayed at a number of BW hotels in the USA in the past month or so. I have given them ratings of at least very good. This one did not get that rating for only one reason. The hotel itself is nicely appointed, the lobby is attractive and the room decor and comfort was nice. However, the staff needs to be more diligent about cleaning the bathtub. The hardness of the water creates soap scum. My room had it in the bathtub. Not sure about other rooms. The cleaning maintenance staff nee... Read more
from Ethel, Canada
Submitted on 20-05-2016
Excellent place to stay. Freindly helpful staff. Very good restaurant and breakfast bar. Power outage in the morning, but no problem as the standby generator kicked in immediately to supply minimum power for washrooms, ahllway lighting and elevators! Only complaint is it was hard to find in the dark! Could use better signeage and directions.GPS stopped you at main street, you need to follow the winding street all the way until you get there!
from New Hampton, NH
Submitted on 23-05-2016
I stayed 3 nights at the Royal Plaza for a convention at the nearby Trade Center. Every staff member with whom I came in contact impressed me with his/her courtesy, friendliness, and helpfulness. The room was clean and quite comfortable. I especially enjoyed the breakfast buffet. The food was delicious and well-presented. I would recommend the Royal Plaza for your next stay in the metro-Boston/Worcester area.
from Farmigville, United States
Submitted on 23-05-2016
It was only one night but it was great from the front desk to the breakfast in the morning!. The beds were so comfortable that we almost missed the complimentary breakfast the next morning. Highly recommended!!
from New York City, New York
Submitted on 30-05-2016
I had reserved a room with two double beds for two nights over the weekend. I thought it was odd that the Hotel had rooms with a King bed, Queen bed, or two Doubles - two Queens was not an option. I am a very tall person and was a little worried about the bed length. I was able to sleep comfortably on the bed (the bed and I are both 75"), but wouldn't recommend it for two large adults. Two children should have no problem sleeping on this size bed. We arrived at the Hotel around 10pm on a ... Read more
from Ottawa, Canada
Submitted on 31-05-2016
We had a great stay at this property. My family was in town for a hockey tournament. The hotels location in relations to sports facilities is excellent. Furthermore there is a mall nearby should you require it. The staff is very friendly, prompt, and their attention to detail is noticeable. The beds are a little small in width, but cots are available, the elevators can also be slow during busy times. I requested stair access since we were on the second floor and the stair door was locked (... Read more
from West Haven, Connecticut
Submitted on 02-06-2016
Sean was the best bartender/breakfast server. The rest of the staff was very pleasant as well...It would be worth while to have a security guard monitoring the property when there are that many hundreds of kids running around. They were stealing from a wedding parties food which was set up in the main lobby and running around with hockey sticks with no parents around
from Macedon, NY, United States
Submitted on 02-06-2016
A late night check-in at 10:00 PM and we were assigned Room 213. The room has dirty carpets and small window that you'll feel like you are in a dungeon. A junky and dented refrigerator had been delivered when we requested. The TV cabinet had one broken door and the main door had been recklessly pulled out. A bathroom sink does not drain and needed to be service at that late night. I have paid for a DELUXE Room and not STANDARD. There's nothing DELUXE in the room we were assigned. Our re... Read more
from Chalk River, Canada
Submitted on 03-06-2016
Hospitality, convenience of shops, bus parking, hotel bar, restaurant and breakfast were amazing, room was super spacious, no charge on microwave and fridge with request. Room coffee was actually tasty. We stayed as 13 families (42ppl) travelling as a hockey team (7year olds) from Canada to Boston the hotel experience was amazing and accommodating for the kids. I did not use the pool the kids did said it was small but very good.
from Burlington, Massachusetts
Submitted on 07-06-2016
I use this Hotel for one reason and one reason only - Deb Webb. She is the most professional, accommodating service industry professional I have ever dealt with. I'm not even sure what her Title is because I've seen her help with banquets, rooms, business center and even help at the bar! Companies dream of employees like this. You can tell she truly understands and loves her job. We're already looking forward to next year! Steve Nugent; IKCG President
from Waltham, Massachusetts
Submitted on 09-06-2016
To whom it may concern, My name is Bob Lynn and I'm associated with the International Kenpo Council of Grandmasters. We just had our annual event, and I have to say that the customer service was exemplary, the food was great, the young man who bartended is awesome, just like every year. This time, your food and beverage/banquet supervisor, Debi Webb went above and beyond to assure that the entire event went seamless. We had a few administrative snafus, and once Debi heard of it, she sprang into... Read more
from Buffalo, United States
Submitted on 10-06-2016
The staff was very friendly through out the hotel. It's a great value for all the accommodations it has. The lounge/ and fitness center were very nice. There was a pool which I did not utilize but may next time. The Breakfast and it's staff were excellent, was not expecting a full breakfast.
from Hudson, United States
Submitted on 13-06-2016
I planned 3 days of meetings here for a group of 45 employees with my company. There were 4 people at the front desk when I arrived, none of who greeted or offered to help me check-in. I spent the majority of my time NOT in the meetings, rather chasing the staff to clean up, refresh, attend to our needs as per our contract. One of my employees' room was moved mid stay without any notification to him or myself. Service was slow. Many of the other meeting rooms around us, being used by other compa... Read more
Submitted on 17-06-2016
Good hotel for business trip. Great breakfast. Positive staff at reception and especially breakfast. Rooms are ok. Shopping center nearby. Bar and restaurant. Big parking area. Blabla to fill the 200 letters trip advisors requests. Still not long enough :-)
from Nova Scotia
Submitted on 18-06-2016
probally the best hot breakfast buffet ever! beautiful fountains,bar and restrant food.rooms very comfie and large with fridge n microwave in room was the perfect stay all around and lower cost than most in the area. my new fav place to stay in the area
Submitted on 29-06-2016
Attended a conference here in June. Great event, but facility was too small to accommodate the number of attendees. Meals had to be served in multiple locations and there wasn't a seat to be found. Ayaan the restaurant manager opened the bar area to accommodate the overflow and my colleagues and I were very grateful.
Submitted on 30-06-2016
Lobby is good, but the rest of thr place is tired and dated. Booked through Pricline and when my room was ratty, outdated and tired, and I asked for another room, I was told that because I booked on Priceline I could not get an updated room. If I would pay another $30 he would give me a renovated room. Wow.
from Greenfield, Massachusetts
Submitted on 03-07-2016
Very nice hotel with friendly staff. Room was clean, housekeeping did a great jobs. Only issue at all was that walls are a bit thin and some noise filtered through. Morning breakfast that was part of the room cost was complete with eggs, sausage, bacon, pancakes, cereals, fruit, yogurt and pastries -- something for everyone.
Submitted on 03-07-2016
Very disappointed with the front desk and their lack of knowledge in checking us in and out. We were there a week ago and things are still not settled with our credit card charges. I feel that our group should be reimbursed completely for the trouble and inconvenience we have had.
from Little Britain, Canada
Submitted on 04-07-2016
All staff were extremely happy, friendly and helpful. They helped accomodate our gluten free needs with a smile. As well, they were very personable. The rooms were very clean and the beds were very comfortable.
from mi
Submitted on 05-07-2016
We were delighted with the room, staff, and amenities at BW. There were 4 of us and they were able to accommodate us nicely. We were thankful that they were slightly hard to locate since we had tried other hotels in the area and all were booked or over priced. We would definitely stay here again.
from Seekonk, United States
Submitted on 07-07-2016
Overall, I enjoyed my stay. However, when I was reading information online about booking a stay, it said that the breakfast buffet was included. Well, I found out at breakfast that it was not. I was walking out and was stopped by the woman at the register who then told me that I had to pay because I did not have a ticket. It was rather embarrassing. She was nice about it ,though.
from Woodstock, United States
Submitted on 07-07-2016
We enjoyed our stay the pool and game room helped entertain our son. The room was spacious and the kingsize bed was comfortable. We had no issue. The only improvement would be is to have organic options at breakfast.
from Pittsfield, United States
Submitted on 08-07-2016
This hotel needs to be rennovated! The hallways are hote and the elevators are spooky. Very surprised by a Best Western. The food was inedible. Room serve messed up my order and then corrected it but it was bad. I would not recommend this hotel.
from Andover, United States
Submitted on 10-07-2016
We have been coming to this hotel each year for over 10 years, for a group convention. Each year we have received the highest level of customer service from all the staff at the hotel as well as the trade center. They are so accommodating of our needs and special requests. They are prompt, helpful, cheerful, and extremely responsive. This includes their front desk staff, housekeeping staff and food and banquet staff. This hotel truly has exceptional staff who provide the best possible customer s... Read more
from Langhorne, PA
Submitted on 17-07-2016
The staff at this hotel were truly exceptional, from check-in to restaurant to housekeeping. Clientele was mostly seniors and youth hockey teams, and they were kind and accommodating to everyone. Our room was clean and comfortable, although furnishings were tired (not dirty, just old). Smoke detector was positioned DIRECTLY over the bed - in the dark, the neon green status light on the unit cast a green glow almost bright enough to read with directly onto the pillows. It was so hot in the hal... Read more
from New York City, New York
Submitted on 21-07-2016
my wife and i along with my son stayed for 3 nights ..he had his own room shared with 2 other review is for my wife and i ...the breakfast was good with plenty of choices...we both would have liked lounge chairs outside by the pool as well as tables with umbrellas ..also a few benches outside as the weather was so nice...all of the staff was very nice and helpful
from New York, United States
Submitted on 22-07-2016
The hotel was relatively convenient to get to from the highway. The food at the restaurant was good and so was the service. The air conditioning unit was ancient and made loud noises. There was no thermostat in the room and it was not very efficient so the room was uncomfortable.
Submitted on 25-07-2016
I recently visited thr Best Western Royal Plaza Trade Center for the NEAC show 6/12-14. I was greeted, treated & welcomed by the warm, friendly & professional staff as family would be. It continues to be my experience each visit. Debi Webb and her crew go the extra mile with a smile!
from Trenton, Canada
Submitted on 25-07-2016
Stay at a lot of hotels, this was the worst. Ants in rooms, mould in bottom of ice bin, air conditioner did not work well, had to continually ask for our room to be cleaned. $149 US per night-it's not worth $49/night.
from Ohio, United States
Submitted on 25-07-2016
This Hotel is in a great location, There are restaurants, shops and more near by. The hotel has great indoor pool, Gym, great FREE break fast and the STAFF is great. EVERYTHING is new and upgraded in the hotel
from Fairport, United States
Submitted on 26-07-2016
Everything was wonderful. I would've love to see laying chairs for tanning at pool. Breakfast was delicious, rooms clean; area with restaurants. I stayed for baseball tournament and unfortunately, there is no laundry facilities :(
from Bunker HIll, United States
Submitted on 03-08-2016
We were very satisfied with the room and services the hotel offered to us. We will definitely consider staying here again. The rooms were clean. The breakfast had great selections. We also enjoyed the fitness area.
from Calgary, Canada
Submitted on 03-08-2016
We stayed at this wonderful hotel. It presents well when you first step in. You almost think you are in the wrong place. Great value. We were only passing through but was worth our while. Great food, great staff. When you see the sign, make sure you continue at the back of all the trees. It's a big place!
from Newcastle, ON
Submitted on 05-08-2016
This hotel has the right idea it allowed our group and others to visit in the lobby area that had tables set up. This was a very nice and no people were sitting in halls and rooms disturbing people. The breakfast included with our stay was wonderful. The rooms were large clean and well maintained. I would have preferred queen beds in the room as opposed to doubles which many hotels seem to be doing now a days.
from Singapore, Singapore
Submitted on 06-08-2016
We stayed here because of the proximity to the NESC. The common area was lovely, the free breakfast was very good. The first room we got was in dire need of updating. Everything was scuffed and banged-up looking. The toilet was inoperative, and after determining it wasn't immediately fixable, we were moved to another room. The second room was less tired but still could have used an update. My biggest issue with the room was that it was extremely dark. Instead of exterior windows, it opene... Read more
from North Bellmore, New York
Submitted on 09-08-2016
We came to this hotel for a nephew's wedding and we had a large number of rooms. Our accommodations were excellent and the hotel was great across the board. Would definitely use them again if in the area!
from Milford, United States
Submitted on 09-08-2016
Overall pretty much satisfied - double beds are too small for two people - should of got queen - took about 1 hour to get into Boston on a Monday, left at about 8:30 - very clean and cheaper than other places.
from Oklahoma
Submitted on 15-08-2016
This hotel sits way off the main road so it is very quiet. There is plenty of parking which is free. Check in was quick and easy, we actually had enough points to earn a free night. Normally, the rate for our 2 bed room would be about $140. The exterior of the building and lobby area seem a little outdated. We were in room 418 which was clean and comfortable and recently updated. I have 2 complaints about this room: A/C didn't seem to cool the room very well (set to 63 and still not very ... Read more
from Marlborough, MA, United States
Submitted on 15-08-2016
I attended the NGH convention there in August 2016. Since it was the convention hotel, I stayed there for the ability to have a room where the convention was. The elevators didn't seem to be air conditioned. The hallways on the 5th floor were hot. Some of the meeting rooms were hot. I'm used to hotels that have a microwave and refrigerator. This one didn't have either. The elevators were slow to respond and one of them made noises and wouldn't move. Fortunately, the door open button worked an... Read more
from Marlborough, United States
Submitted on 15-08-2016
I stay at a lot of hotels, have 3 kids that play travel hockey. This hotel has a nice, clean lobby with a fun restaurant/bar. The rooms DEFINITELY need a face lift. And the breakfast room has an extremely rude hostess. I actually left and paid for breakfast somewhere else. (I had complimentary breakfast buffet.) That is how rude she was!! Not sure I would stay there again if I had the choice.
from Boston, Massachusetts
Submitted on 15-08-2016
The Hotel was overall good. I stayed there for a conference. There were only two problems. The first was that the walls were so thin that I could hear the conversation of the people in the next room as if they were in my bathroom. The other problem was bigger. The fire alarms went off in the middle of the night but I slept through most of it because there was nothing in the room to wake you up. Other people on my floor never knew the fire alarms went off until I told them the next morning. Th... Read more
from Salem, New Hampshire
Submitted on 16-08-2016
The food seemed to be great this year and as always, the hotel staff is extremely accommodating. Talk to Sean, Lola or Debi in the lounge, Kristen at the front, Jeff & Sandra and the F & B manager Arthur. All great people.
from Somewhere, usa
Submitted on 01-09-2016
While the hotel itself was clean, the rooms need some updating, as well as the lobby. When we opened the cabinet to get the bedding out for the pull-out bed, the bedding was all rolled up and shoved in the cabinet. Had to get housekeeping to come and bring new bedding. Morning buffet very good, and dining room employees very nice.
from Miami Springs, Florida
Submitted on 01-09-2016
My youngest off to college... It was important for the "whole" family to come - including our Pomeranians. Not only were the staff friendly and helpful to us, they went overboard making our Poms feel welcome. This stressful move from Miami became a joyous family get-together. The rooms were clean and accommodating. The delicious daily breakfasts were awesome. Kudos to John (front desk) and Jeff (restaurant) for being extra helpful. We did not feel like we were at a hotel at all. Our family w... Read more
from United Sates
Submitted on 02-09-2016
I came here to visit a relative who lived in Worcester for college. Since Boston was a little more east, I decided to stay in Marlborough which was a lot closer. The hotel was bigger than I expected in a nice simi wooded location. I liked that. The front of the hotel and the lobby area gave a great presentation. The rooms were a little outdated yet very decent and the housekeepers did an OUTSTANDING job with cleaning the room. The hotel provided an all you can eat buffet breakfast which was... Read more
from New Egypt, United States
Submitted on 06-09-2016
Hotel doesn't look like much (except very large for a Best Western) and is dated, but very clean at a great price. The breakfast was great (whether hot or continental, there was plenty of food and options). The restaurant was ok, but there were plenty of dining options in the area. The elevators were slower than molasses - that would be our only complaint. Perfect accommodations if traveling with a sports team (as we were).
from MA
Submitted on 08-09-2016
I was scheduled to stay at this hotel for a contract job in the area for a few months. Everything from setting up the room and arrival was perfect. The nicest people I've encountered at a hotel. If you are staying for a long period of time in this area for business (or pleasure) I highly recommend this hotel. Extremely clean with good restaurants. Quiet peaceful nights sleep. Local area is nice with shopping and grocery stores and restaurants. I had a family emergency shortly after arrival and ... Read more
from Rhody
Submitted on 09-09-2016
Booked one night business stay basically on price and was very pleased. Clean, courteous desk staff, friendly staff in bar/restaurant. Restaurant had a couple of groups of locals which is usually a good sign. Way better than average breakfast. Did not use the wifi. Heat/air was quiet and comfortable, big screen tv, what more could you want. I missed the turn-in first time by, the sign is not that big and it is a quiet off the road location so a little easy to miss. Would definitely stay there ag... Read more
from Maine
Submitted on 11-09-2016
This hotel was very nice. Comfortable and clean beds. Loved the shuttle to and from the Trade center. The staff were amazing and the breakfast was delicious! Its centrally located and easy access from the highway. Many restaurants around it as well as gas stations, and supermarket.
from Massachusetts
Submitted on 17-09-2016
I stayed overnight, due to a meeting here; driving the night before let me sleep longer. I can't remember the last time I stayed at a Best Western and am now wondering why it's been so long. Everyone working here is great- helpful, friendly, and professional. Plenty of free parking and it is right there; you don't have a long walk or any dark areas to get to your car. Breakfast is free and has plenty of seating and options. I had the least expensive room and couldn't believe how large it was;... Read more
from uncasville, United States
Submitted on 17-09-2016
Check in on Thurs. was a bit disturbing. The kids that were to check us in acted like they did not want to check us in. They were aloof. No greeting or how can the assist me. Very poor deportment. Missing water in rooms during conventions. Added free breakfast was an excellent idea.
from Worcester, Massachusetts
Submitted on 19-09-2016
This Best Western is not one of the nicest I have ever stayed in. run down, in need of serious renovating. Trying to get luggage carts through 2 straight doors for one person isn't an easy task. Need to put in automatic doors.. Attended a party and it was in the Trade Center. Not my idea of a venue to have a more classy party. (will take this up with my employer) More of a Camping, Home or Car show type venue. Overall, I will probably go home next time and not spend the money...
from Barre, Vermont
Submitted on 20-09-2016
staff was friendly. directions were easy ! price was right and location was great restaurant on property was a great price.Lots of parking and shopping within walking distances and even more restaurants in walking distance.
Submitted on 25-09-2016
Coffee is weak , Staff should all be on same page , if they are it doesn't show. The air conditioner in our room did not function very well . Did I happen to mention that the coffee is weak , weak , weak .
from Fair Haven, Vermont
Submitted on 30-09-2016
People at front desk upon arrival are very helpful and friendly. The rooms ar spacious and comfortable with room service availabe. Breakfast was in the restaurant with many offerings for the complimentary continentalbreakfast. I would definitely recomend this hotel for there are many things to do within walking distance.
from Orwell, Vermont, United States
Submitted on 01-10-2016
I searched a long time to find a cat-friendly hotel to stay at for my father's funeral services. Every other hotel I checked had more bad ratings than good ones. Best Western was the only one under $200 with 99% good ratings. Everything was so good: the room; the staff; the price; the quetnessof the room. The breakfast was so good with a very large number of hot and cold items that change daily and the staff was very frendly and attentive to make sure we had everything we needed.I can't say enou... Read more
Submitted on 03-10-2016
This hotel is amazing... free breakfast every morning with lots of different varieties.. but to top it all off our hostess was Ayanna she was very polite and good at her job. Such a friendly Lady and very helpful. Our experience here was excellent!
from Peoria, Illinois
Submitted on 03-10-2016
Spent 3 nights there in October, 2016, attending a trade-show/expo and training event and came out very satisfied. First I was surprised by the size of the place. It can accommodate large events and have plenty of rooms to house the guests. Check-in and check-out was very smooth. Change of my departure date went smoothly and staff were helpful. My gratitude to John who provided me rides with hotel's shuttle to and from downtown Marlborough for attending annual Heritage Festival that was going ... Read more
Submitted on 09-10-2016
My wife and I booked a room at this motel through Trip Advisor. The reservation was honored by the motel as reserved - no problems. Everything about the room was fine except the temperature. The air conditioner seemed to be disabled and nothing we tried could get it to function. The staff was very friendly. The breakfast was great. No hot tub in the pool area.
from Marathon, NY, United States
Submitted on 09-10-2016
We come every year in October for a painting convention and love having everything in one place! Wayland room needs to have their ceiling lights checked, some did not light and looked black. When we opened the sofa bed the sheets were wrinkled and had crumbs on them. We called housekeeping and asked for clean bedding and vacum cleaner... they came within 10 minutes and took care of it. The hotel is getting older and could use some sprucing up in the rooms that we were in. The employees are c... Read more
Submitted on 10-10-2016
I have stayed at this hotel and worked with the staff in planning an art conference for several years. A great group of people to work with. Rooms are always clean and comfortable. They have gone out of their way to accommodate the unique needs of our organization.
from Sweet Valley, United States
Submitted on 10-10-2016
Hotel had a lot to offer plus close to other places to eat and shop. Staff was well informed and helpful. Had information on local churches and shopping centers plus went the extra time to print information. All in all pleasant stay.
Submitted on 10-10-2016
This hotel was mediocre at best. I was traveling for a convention, and just booked this hotel because it was part of the convention. I would definitely stay off site and drive over next time. It is pretty old and out dated, and not especially well cared for. The elevator inspections were expired. The only good thing about the free breakfast was that it was free, and I got what I paid for. lol
from Rocky Point, United States
Submitted on 11-10-2016
The hotel is well located in the surburbs of Boston so is great for someone who wishes to avoid the bustle of the city while on business but wishes to have a quiet related atmosphere to resort to each day. Great value, nice amenities such as the exercise room and the heated indoor swimming pool makes this a good location almost any season. The best part of this hotel is their quality free breakfast, and the very courteous staff that run it, from the head, I believe her name was Ayaan to every s... Read more
from Poughkeepsie, New York
Submitted on 12-10-2016
The staff were all helpful. The breakfasts offered many choices and were delicious.The water quality was great, and often there is a smell of mold in hotel water. We had several rooms for our family wedding and everyone had a good experience. We would stay here again if we traveled to Boston.
from Milford, CT, United States
Submitted on 14-10-2016
A musty room odor and loud cycling of a/c unit blower made sleeping difficult in this somewhat dated hotel. Staff was very courteous and rooms seemed clean. Small microwave and mini fridge were available but closet storage was limited. Conference price was reasonable and the hotel is spacious with the trade center off site, which allows for a brisk walk or drive unless it's raining.
Submitted on 16-10-2016
I stayed there for 20days, the check in staff, restaurants, bar, room service, I would love to thank everyone for their support and home welcoming to my family. Wish everyone the best of Luck and Hana misses you ALLL
Submitted on 17-10-2016
I always stay here for a trade show down the street, and its always a pleasure. The staff is what makes this place, they always recognize a familiar face. Deb Web, Sandra, and Anaan (sp?) are always making my stay better. Breakfast is a huge plus here, the hostess and waitress make it a very pleasant experience.
from Chicago, Illinois
Submitted on 18-10-2016
I have stayed at the Royal Plaza Hotel for trade shows and it has always been a very pleasant stay. The hotel is nice and clean. Staff is very friendly and helpful. Rates are very favorable and it includes a buffed breakfast that is both healthy and keeps you full for the rest of the day.
from United States
Submitted on 18-10-2016
The Best Western Royal Plaza Hotel and Trade Center is a very well managed property. The property offers a great amount of space to conduct a meeting or conference of a large magnitude. The staff was extremely helpful and attentive. The overall appearance is out dated but cleanly at the same time.
from New City, New York
Submitted on 20-10-2016
I stay at this hotel several times a year for work, and the staff is always incredible - Specifically Ayaan and Jeff at breakfast, Sean at the bar, Cameron at the front desk, and Debi. They often have a full hotel when I'm there, and no matter what the circumstances their staff always goes above and beyond to make your stay go as smoothly and as comfortable as possible.
Submitted on 20-10-2016
DEB WEB and her staff have all your needs covered...great bar/lounge & with a free breakfast who could ask for more!!!! Rooms are renovated, clean & beds are comfortable. Great price/value relationship!
from Vestal, United States
Submitted on 20-10-2016
Always have a good stay. Comfortable room, great staff. I can recommend this hotel. Always stay here when when I come to Marlboro. I come here 4 times a year and it is always good. The points are also an asset.
from Saco, Maine
Submitted on 23-10-2016
My first stay at a best Western in quite a number of years. Was visiting for a convention on site. Very clean hotel and great service from staff. Room was pretty standard but very clean. Two items worth noting: The Wi-Fi was fantastic leading to very good Internet service. It was nice also for once to be in a room with a sufficiently large TV. The towels were soft too. I don't see that very often. Only two minor concerns: The beds were full size rather than queen and as I see in almost every hot... Read more
from Babylon, New York
Submitted on 23-10-2016
Enjoyed a very nice event at the Best Western in Marlboro while at the NEAC trade show. The vendor and buyer dinner was so nice. The staff was friendly and accommodating. The food was good and hot. They had a great band for the event. If you host an event there, ask for them. Easy to get to and a good place for a meeting.
Submitted on 25-10-2016
Not the quality I was expecting. Room was not very clean, nor was the heating/cooling working and outlets in bathroom, no refrigerator that was requested for medication. Elevators were not working and other conventions were going on, no access to stairwell at certain times of the day
from Cincinnati, Ohio
Submitted on 26-10-2016
This hotel is a lot of fun as the event I attend here. They are very nice and very relaxed during this convention and it is appreciated. However they said that I could not have a free breakfast due to my rate which was over $100 a night and I have like the second highest ranking for Best Western. I was sorely dissapointed that I spend so many nights with Best Western every year and then cannot even get a free breakfast regardless of my group rate I am loyal to best western nationwide and that wa... Read more
from Marlboro, United States
Submitted on 26-10-2016
I had a person unlock my door with their key and walk right into my room while I was in bed at 10:00pm then was called down to the front desk a half an hour later to get it cleared up, I was so wound up after that I couldn't fall asleep until the wee hours of the nigh, making my long drive home very difficult. If I didn't have to stay here for business I wouldn't, and I'm going to do everything in my power not to stay at this best Western again.
from Scotia, New York
Submitted on 27-10-2016
Rooms were clean and staff was friendly. Had all the amenities we needed. A nice place for families. They also did a fantastic job running the automotive conference I was there to attend. Pool was well maintained.
Submitted on 27-10-2016
Surprisingly good WiFi - FREE! Great bar and breakfast facilities! Comfortable well priced rooms. Breakfast was freshly made and a good variety of items. Did I say good WiFi - FREE! good WiFi - FREE! Did I say good WiFi - FREE?? good WiFi - FREE!
from West Haven CT, United States
Submitted on 28-10-2016
Food in the restaurant was of poor quality. Smelled smoke in our room and reported it to front desk was told they would be right up to investigate nobody ever came up. Small lightning / rain storm and the hotel lost power for approximately 15 seconds with my son and his friends being trapped in the dark in a stuck elevator 15 seconds is an eternity.
Submitted on 04-11-2016
Clean room, very friendly front desk. I was especially pleased with breakfast - terrific buffet spread with all the breakfast staples. I arrived very early, and the staff, Leidy, Jeff and Ayaan, treated me like family.
from Natick, Massachusetts
Submitted on 17-11-2016
This facility does a great job in accommodating hundreds, maybe thousands of attendees at this event. The staff is very courteous, and I don't know how they manage to feed all the attendees who eat in their restaurant. Ayaan, the hostess, was particularly helpful when I was there, and she and the wait staff were very attentive to my needs. I would recommend this Best Western to anyone who is looking for a venue for an event, or to anyone who simply wants to spend the night.
from Prospect, Connecticut
Submitted on 18-11-2016
Great service, excellent value. Deluxe hot breakfast buffet, great selection! Restaurant staff very helpful and courteous. I stay here every year for the natural living Expo and I love it! Plenty of parking also.
from Pittsfield
Submitted on 18-11-2016
Overall the stay was enjoyable. I was miffed when one of the desk clerks mentioned we didn't get the $1.99 breakfast pkg added to our room b/c we were there for the expo. I was highly disappointed in the price of the breakfast and dinner buffets. Too expensive for the quality and options offered. House keeping came by to empty the trash ONLY (it didn't have that much in it). The bed wasn't made... found that interesting. We put the card on the bed so they wouldn't strip it, but we expected it t... Read more
from Rutland, United States
Submitted on 18-11-2016
Every November, I attend the Natural Living Expo and stay at this hotel. I have never been disappointed and I look forward to coming back here, year after year! The staff are wonderful and my stay is always enjoyable. I'll be back in 2018!
from Marlborough
Submitted on 21-11-2016
We were here with our family while the husband had to work. The staff kindly accommodated our need for flexible check-in and check-out. The breakfast was amazing with both hit and cold options every day and a great variety to choose from. The price of the hotel alone was better than any other in the area and included a pool and the wonderful breakfast! We keep coming here for our business trips.
from Winter Harbor, Maine
Submitted on 21-11-2016
From beginning to end one incident after another made my 3 night stay sad. I work hard for my money and use this business trip as also a treat staying in a nice hotel. But the issues that arose and the lackadaisical ness with which the staff met my concerns turned the little get away into a I just want to leave feeling.
from Sumner, Maine
Submitted on 27-11-2016
Great hotel and rates... Staff was very polite and helpful. I got in and was asked if I was a member of AAA, however I received that rate. I got in at about 9 pm. From a very long day traveling. Bed was really nice, and slept well. Breakfast was amazing!
from New York City, New York
Submitted on 28-11-2016
Disgusting. Low class. Rude staff. Dirty sheets. Rampant theft, can I say more? Avoid. Run for the hills, sleep in your car, do anything but for the love of GOD, don't pay MONEY to stay here. I have been all over the world, if I wanted to stay at a hotel in a third world country I would have gone there.