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DoubleTree by Hilton Boston North Shore

Boston, MA, US (BOS)

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Based on 1089 reviews
Savor a warm, freshly-baked DoubleTree cookie at check-in, and make the most of the comforting amenities at this Boston North Shore hotel.
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DoubleTree by Hilton Boston North Shore
50 Ferncroft Road, Boston, MA US 01923


  • Free High Speed Internet
  • Free Newspaper Monday - Friday

Relax with the deluxe amenities at this Boston North Shore hotel. Indulge yourself in a treatment at the full-service spa, stick to your fitness routine in the Atlantis Sports Club, or take the whole family for fun on the rides and attractions at the onsite CoCo Key Water Resort.


  • On-site Convenience Store
  • Fitness Room
  • Video Arcade

All of the spacious guest rooms and suites all feature contemporary decor and furnishings as well as a host of top amenities, including 32-inch flat-screen TVs and Xfinity Fiber Optics high-speed internet access. Upgrade to the Executive Floor for midweek access to the Executive Lounge.  You will also enjoy the freedom and flexibility of the suite-inspired accommodations featuring a kitchenette and a balcony.


Food is comfort. The hotel make it easy for you to enjoy a delicious meal without even leaving the hotel. Whether you are into health food, snacks, or gourmet food all the way, the hotel has something to tickle your palate. Stay in and use the in-room dining service, check out the onsite restaurant, or unwind with after-dinner drinks at the bar.



Take a break from hard work to play a round of golf at the Ferncroft Country Club, or see a show at the North Shore Music Theater. Indulge in some retail therapy at the unique range of shops and boutiques in North Shore Mall, and take in some history at the nearby Salem Witch Museum. Soak up some sun on Crane Beach, or admire the state`s natural beauty at the Bradley Palmer State Park.

  • Derby Wharf Lighthouse
  • Salem Ferry
  • Hammond Castle
  • Historic Salem
  • Peabody Essex Museum
  • Topsfield Fairgrounds

  • ATM Machine
  • Audio/Visual Equipment
  • Beauty Shop/Salon
  • Business Center
  • Fitness Facility
  • Gift Shop on Property
  • Handicap Accessible Elevator
  • Handicap Services
  • Laundry Services/Laundry Facility
  • On-Site Convenience Store
  • Parking
  • Room Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1089 reviews
from Kerrville, Texas
Submitted on 20-05-2016
We needed to be in a small town 20 miles away and Danvers was the closest to us. A few points on this property: 1. It is in a corporate park where you cannot walk to anything, so be prepared to buy meals/drinks there or go without. 2. It is a bit tricky to get into and off the main highway, so very aware of the signage and exits. (yes, even with GPS) 3. It's a bit unusual to find a corporate hotel with a large waterpark attached to it - but this one has it. A lot of families come in for we... Read more
from Fort Worth, TX
Submitted on 21-05-2016
Our stay was part of a private school introduction and sight seeing tour of Boston, Salem, and Plymouth. We found the location offered easy accessibility. We enjoyed our stay as well as the Starbucks and Tradewinds restaurant on site. Our only dislikes were the daily confusion of the staff about breakfast either being free, needing a coupon or expensive plus the pool was being worked on and our group had limited use as well as the arcade being closed during our stay.
from Maryland, United States
Submitted on 23-05-2016
Second time I have stayed here and it was excellent. Would highly recommend to any business traveler. Excellent rates, clean and well appointed rooms that are comfortable and roomy. Also great caring staff, very helpful and always friendly and professional.
from Barnstead, New Hampshire
Submitted on 26-05-2016
Hotel Was beautiful and the staff was overly kind and helpful!! Will without a doubt be back! The pool was beautiful and the breakfast was the best that we have ever seen offered and we travel a lot! Our kids loved it all also!
from Beebe Plain, United States
Submitted on 27-05-2016
The Doubletree is an excellent place to stay for leisure or business. In fact, it is more comfortable than my house! The people are always friendly and efficient. It is extremely clean and comfortable. If I could fit the duvet in my suitcase, I would take it home with me!
from Groveland, Massachusetts
Submitted on 31-05-2016
Stayed mainly for the shuttle service to a family wedding at a nearby venue. Was turned away despite having already checked in via Internet due to the horel's sutem failure since 6 AM. Was told we'd have a room by four; wen we noted we had a wedding we were told there was nothing they can do--that was the first 1.2 hour of stress! Then I went in to persuade front desk since I had conf. # to give us a key in the nick of time to catch shuttle to venue! No cookies--which is their signature. No ... Read more
from Huntersville, United States
Submitted on 06-06-2016
The place has a massive footprint, and is very expansive. The bathrooms and showers received a nice renovation, but I am not sure how/why any hotel would not include a mini-fridge at the minimum. I would stay again for sure as it is most convenient when I visit the area.
from Dudley, North Carolina
Submitted on 06-06-2016
Ended up staying in this quaint town of Danvers, MA. Hotel rooms was very nice, clean, quiet & the beds were very comfortable! Would recommend! Kind of sitting on a hillside! This hotel is next to I-95 North! Concierge was very kind & very knowledgeable about the restaurants in the little town.
from Mullica Hill, New Jersey
Submitted on 07-06-2016
Close to highway, yet a tucked away location, close proximity to many locations & area attractions. Less than a 1/2 an hour to Newbury Port and what a great find this town was, for shopping & sightseeing! A Great Double Tree, from the staff, service, and food. It also included a clean & fresh smell throughout the hotel, nice stay!
from Salem, United States
Submitted on 07-06-2016
The breakfast buffet was badly understaffed and disorganized (and $20 per person!), and we could not get an answer at the front desk when we called them -- a loud fight occurred in the hall outside our room (with screaming profinities). Did not feel safe staying here!
Submitted on 29-06-2016
Where Do I Start First Off The Front desk Younger Girls Were Amazing.ū??? The Way They Make You feel is right at home with a warm fresh baked cookie.and its yummy.The rooms are very beautiful and the bedding great choice. My Stay Was gonna be a 5 star one until the Rude Hotel Supervisor of Rooms "Dean" or Dan tried to make me a villian after his hotel older African American clerk made a error on my account .instead of dean being and handling the situation professionally he called my rm phone bla... Read more
from Greenland, New Hampshire
Submitted on 30-06-2016
In a nutshell, called this hotel to make a reservation for my son/fiancee so they could stay over after a wedding. Made it very clear I would not be there and wanted to pay for the room up front so they could just check in. Asked the woman for the confirmation for payment. I got one. Then I asked her to change the name on the room to my son, again as I would not be there. It was nothing but chaos when my son tried to check in....said the room was not paid for, said it was in my name. AWFUL... Read more
from Fort Lee, New Jersey
Submitted on 30-06-2016
Great hotel to stay in, great staff, facilities has everything you need, close to every where. Conference room, restaurant, bar, executive lounge was great Very nice outside and in. Would go back again.
Submitted on 30-06-2016
Stayed here because we were attending a National dance competition. Very nice hotel with all amenities. Clean and spacious rooms. Very efficient check in and check out. The rooms were definitely on the pricey side though considering you are staying in Danvers.
from Plymouth, Massachusetts
Submitted on 30-06-2016
Hotel needs upgrading. Rooms look tired and old. Beds are nice. Room service food quality just ok. Nice pool. Front desk staff was very responsive. Hotel is in a good location from the highway but there is not alot of food options outside of the hotel. You are pretty much a captive of the hotel food which is pricey and average in quality
from Saint John, Canada
Submitted on 02-07-2016
My husband and I chose this location because of the Coco key water resort. Rooms and not well maintained and have a awful smell. We picked the best from the 3 we were shown ! This location has a pool but attached to a public physio/gym and children and not welcomed very well :( Coco key water was wonderful hotel not so much
from Jersey Shore, Pennsylvania
Submitted on 03-07-2016
We got a package deal online with the water park that the hotel itself was not familiar in dealing with. This lead to multiple trips to the front desk to make sure we got our package deal and were not overcharged for the prepaid package. The hotel manager fixed everything and our stay went well after.
from Harrodsburg, United States
Submitted on 05-07-2016
Very clean, professional, no problems. Staff was very helpful. Easy to check in / out. Open area and a comfortable feel. Nice stay and would use again as first pick in this area. Our girls said the Starbucks could use more of a selection. That is as negative as I can get. My coffee was fine.
from New York, NY
Submitted on 06-07-2016
Very nice hotel, adjacent water park makes it good for kids, but isolated (no services within walking distance and nothing close by car), and the entrance (in the middle of one of those weird Boston cloverleafs) is tricky to find. Excellent service from a cheerful and energetic staff.
from Bangor, United States
Submitted on 09-07-2016
Loved our stay, everything is so convenient. The family rooms are awesome, the kids had a blast and Mom loves that Star Bucks is in the building. We go specifically for the water park and family room package, but there is so much more.
from Greenfield, Massachusetts
Submitted on 10-07-2016
Great hotel! Accommodations wonderful and property is beautiful! We were able to walk and enjoy the outdoor space! Also has pool, hot tub and sauna which looked lovely but we did not use as we were all consumed with the wedding we attended!
from Baltimore, United States
Submitted on 10-07-2016
We enjoyed our stay at the Hilton in Danvers Mass. The hotel staff were always pleasant and very helpful. The location of the hotel was in a quiet, non-congested part of the city, but it was an easy drive to many wonderful sightseeing locations. This was our second year attending a conference in July.The weather was beautiful and the ocean water was clean and very refreshing!! We'll make sure we come again.
from Reading, Pennsylvania
Submitted on 11-07-2016
Stayed here for two nights. Got the water park package. Was only $167 a night. When we arrived we got warm cookies! The room was the king suite and has two children's bed with their own tv. It was a nice place that I highly recommend.
from New York City, New York
Submitted on 13-07-2016
Stayed here with family with small kids, we chose this place due to the family rooms with toddler beds. So we were greeted to at 4pm the room still wasn't ready as we were promised it would be. The front desk agents were not friendly very abrupt (except for the front desk supervisor he was nice and helpful) we asked for the room to be cleaned and the housekeeping only cleaned up the kids area and that's it. But some of the housekeeping were amazing and helped whenever we needed. And the enginee... Read more
from Boston, Massachusetts
Submitted on 13-07-2016
Rooms overbooked and not cleaned in time for check in. Front end was on the phone for 20 mins trying to find a room for me that had been cleaned so I could check in. We were staying after a wedding and the bride's brother was sent home in a free cab ride due to his room being given away after they were told his room would be ready after the wedding. I have neve dealt with worse staff in my life. Avoid if you can
from Bethel Park, Pennsylvania
Submitted on 13-07-2016
We were returning for our second stay within the year. We have family in Danvers so this was the perfect distance to travel into Boston and also to attend family functions local. We loved the Starbucks on sight, water park, indoor pool, and the family room with twin beds. Can't wait to come back!
from Cleveland, Ohio
Submitted on 13-07-2016
Everything was wonderful and luxurious. My only suggestion for improvement is sliding door access from both the right and left sides of the shower (instead of the far side only) and more water pressure. We stayed in an executive king suite on the eigth floor which was very spacious, clean, attractive, and comfortable. The breakfast buffet was excellent and of course the welcome cookies!
from Boston, Massachusetts
Submitted on 14-07-2016
We stayed here in May 2016 for a wedding. Our room was on the bottom floor, right next to a walking path. It felt kind of creepy, so we had to keep the blinds shut. When we went to shut the blinds, we found TONS of mosquitos had gotten in and were living between the blinds and the actual window. The window itself was wide open - no screen. So gross. The bed itself was comfortable and clean. When we asked the front desk woman for cookies, she said, "Um, please?," which left a really bad taste in ... Read more
from San Leandro, California
Submitted on 17-07-2016
Location was terrible and far from attractions. Water park focused on children only and should be advertised as such. Room was dusty and carpets had multiple stains. My bathroom required maintenance because it never stopped flushing. Staff not very pleasant.
from Syracuse, United States
Submitted on 17-07-2016
Great staff, reasonable rate and close to Boston. Room was very dated and screamed for renovation. Beds were clean and comfy. Within 10 min of many restaurants and shopping centers. Good value for the money, but room showed lots of wear.
from Boston, Massachusetts, USA
Submitted on 17-07-2016
We had weeding here and we had all types of issues at this hotel. I would recommend not to use this hotel for any functions at all. Issues with rooms, food, table arrangement for reception, cost of the room, group reservations, billing, cost per person. I was charged for booze for kids.
from West Hartford, Connecticut
Submitted on 20-07-2016
The room was comfortable, the Breakfast Buffet was OK and the Server Maria in the Restaurant was just outstanding, but the rest of the personnel were pretty dower and stingy with the smiles and greetings.
from Pompano Beach, Florida
Submitted on 24-07-2016
Good hotel, good staff...clean, although common areas are a bit dated. I wish they had fridges and microwaves in all the rooms. The executive floors have a nice food, beer and wine, amd a nice breakfast.
from Winfield
Submitted on 24-07-2016
Doubletree is in a very convenient location to all Boston has to offer along wit the Plum Island area. Friendly staff and a great breakfast. The pool indoors has an outdoor s seating area to enjoy. Rooms are basic but were clean we did have to wait while for it to be ready.
from Valatie, New York
Submitted on 24-07-2016
We came to check in and there was a long line, they had 3 weddings, were sold out and only 2 clerks. The clerks had the duel role of unlocking doors for wedding guests and answering phones which made the line longer. The rooms were as expected decent size, clean the curtains actually closed and blocked the sun.
Submitted on 25-07-2016
They were way overbooked with three weddings. Lines to check in with super long. Gave everyone in our party a hard time checking in because we didn't have the credit cards we booked with even though we all had confirmation numbers and emails (we were all dates of the wedding party and the wedding party booked the room. They were all busy AT the wedding taking photos.) They actually made us call the bride while she was getting photos done to read her credit card info over the phone!! Then midway ... Read more
Submitted on 26-07-2016
As a Hilton Honors member, I enjoy visiting Hilton hotels. This is actually the first negative review I am writing, but I feel I have to. I stayed at this hotel this past weekend for a wedding and loved the space and thought the front desk staff were very friendly. However, on the drive home we realized that my husband left his suit in the closet so I called immediately. I was sent to voicemail in housekeeping so I tried back later in the day after not receiving a call back. When I did I was tol... Read more
from Irwin, Pennsylvania
Submitted on 26-07-2016
Loved this place. The room was clean, the people were very nice and the attached water park was great. This property is located well north of Boston, but provides great access to N.H. and Maine. We will be back...
from Hancock, Mi
Submitted on 27-07-2016
I left a note for the housekeepers asking for a fridge for medical purposes, but never got one; the ice bucket insert wasn't replaced daily, neither were glasses changed daily. However, I was traveling with a group and we were provided a conference room for our breakfasts. Alex was THE BEST!! Such a pleasant guy, very willing to accommodate us - I appreciated his smile and banter each morning.
from Hartford, Connecticut
Submitted on 27-07-2016
I can't even hit on all points without writing a novel, but the service was mediocre, the entire place was beyond disorganized, they overbooked (8 weddings in one weekend), the hospitality staff didn't clean the room properly or remove the leftover food from room service while were away attending one of the eight weddings they booked, they bumped one of the wedding party to a note 12 miles away because they "gave her room to someone else - oops," the list goes on and on and zero apologies were m... Read more
Submitted on 27-07-2016
My 7 and 2 year old loved our 3 day stay at the hotel. We went to the waterpark everyday, and always had trouble getting them to leave. The room was very nice and spacious. The check-in was simple and the staff gladly accommodated a late change to our reservation.
from DANVERS, United States
Submitted on 27-07-2016
Our RM#441 Fri and Sat group of young people staying at hotel on the 4thfloor Fri and Sat nite 10:30pm around hear loud talking near our room outside in the hall cooridor for at for 15 minutes walking us up again. Then Saturday11:15pm Knock on our door that woke us up.I got up said who,is the person sorry wrong door
from San Diego, United States
Submitted on 29-07-2016
Stayed 1 night last minute. Would have stayed longer but hotel was completely booked. Good value. Clean well appointed room. Friendly staff. Business manager went out of her way to help with some last minute business needs in terms of a local meeting room.
from Milford, Connecticut
Submitted on 30-07-2016
We visited the area for a wedding and needed to bring our dog with us- very pet friendly property. We stayed on the first floor in a family room with our dog and 3 kids and it was very quiet. Easy access to outside for the dog. I also enjoyed the fitness room and the kids enjoyed the pool. No time for water park during this stay...maybe next time! Very close to points of interest- took 15-20 minutes to get to Salem where we enjoyed a great family day.
from naples, United States
Submitted on 30-07-2016
The hotel was outstanding. The family suite worked perfect for my 11 and 16 yr old children. Stayed there for a few days in Boston. About 30 min from downtown. More depending on time of day. If you are going to Boston not the easiest location to stay but the hotel is outstanding.
from Fort Lauderdale, Florida
Submitted on 02-08-2016
Arrived at midnight, the front desk was still well staffed, and the cookies were still warm. Service was great as usual at any Doubletree the staff was courteous and helpful. The room was clean and accommodating. Always pleased with my stay at Doubletree hotels.
from Wrexham, United Kingdom
Submitted on 02-08-2016
We stayed here for 2 nights at the start of our trip. The hotel was nice and clean with good sized rooms, we had one with 2 queen beds. We had a good nights sleep, the bed was comfy and the hotel was nice and quiet. It has good facilities, a gym and spa and the water park, which is accessible from the hotel. The breakfast buffet was ok, a good selection to choose from. My only criticism as such was when we were led to our table no explanation was given to us to whether we'd have a server, etc so... Read more
from Hernando, Florida
Submitted on 07-08-2016
The staff bungled what should have been a simple reservation process... I arrived for a wedding, staying the night of the event plus one additional night. Two nights, two different rates, but only one reservation. They locked me out of the room after I had gone shopping for the day and came back to find out they had to have me check out then check in.
from Columbus, Georgia
Submitted on 08-08-2016
We stayed a Friday and Saturday night. I read the reviews about all the wedding traffic, which was incredibly true, six weddings. But the service at this Doubletree was beyond horrid. Our room was not made up the whole stay. Even after I made two requests to do so. I finally just went to the front desk and requested clean towels and wash clothes. Housekeeping brought only wash clothes. We were on the executive level which had the added benefit of breakfast and early evening snacks. Saturday this... Read more
from Wilmington, Massachusetts
Submitted on 09-08-2016
Unhappy with timeliness of check in as we reserved as a block for a wedding that night! Fortunately other guests had been able to check in upon arrival therefore allowing us an alternate place to get ready.
from Ventura,Ca
Submitted on 10-08-2016
I like a comfortable, safe, clean hotel, with helpful staff when I fly back east to visit family. For several trips, I had been staying in a Wyndham Hotel near Lawrence, and was very happy with the accommodations. That is, until they "lost" some of my rewards stays, sold the hotel, and deleted my reservations without notifying me! (I only found out by calling a few days before my trip to confirm my reservations...gut feeling!) Being in a panic to try to find available and three-four star accomm... Read more
from Saint Charles, United States
Submitted on 11-08-2016
NBC was not available at this hotel. Missed out on one of the most exciting nights of Olympic coverage. The other channels available were extremely blurry. I called the front desk and it took and hour and half for someone to come to my room and resolve. By then it was 10:30pm and the night was over. No thanks - I will find another hotel to stay in when traveling to this area.
from Lawrence, Massachusetts
Submitted on 12-08-2016
Me, my husband and kids stayed here for a 2 night getaway. For just under $400 we had hotel for 2 nightseconds and 3 days of Waterpark use. Water park is good for kids 10 and under. Food is overpriced (which is to be expected). Family rooms are great. Fridge, microwave and porch! Kids beds are toddler sized but fine for a short trip. Beds were super comfy and the complimentary coffee was pretty good. Only suggestion would be to drive into town for local restaurants and grocery stores.
from Foxborough, United States
Submitted on 12-08-2016
Outstanding service from the staff with only a few hiccups in the process. Spot on recommendations from staff for local dining. Cleanliness up to exacting standards; a little noise leak from hallway passer-bys but otherwise quiet and relaxing, and plenty for the kids to occupy themselves with between the arcade and water park on-premises.
from Everett, Massachusetts
Submitted on 14-08-2016
After confirming over the phone 2 times that I could check in by 8 am, I had to wait 3 hours before getting a room. I had my wife and two girls (6 and 5) very tired from the ride and just wanted to rest but couldn't.
from warwick, Bermuda
Submitted on 15-08-2016
The room was great for a family of four. The kids enjoying having their own space and beds. The location is good for those traveling to Boston but want to stay out of the city. The kids enjoyed the water park next door. Only issue is the lack of kid friendly gluten free foods at the restaurant.
Submitted on 01-09-2016
Had a great experience with this DoubleTree. It was close enough to Boston I could easily drive into the city with little traffic. The staff was beyond friendly and super good to work with. The room was very spacious and clean. I was not able to use the connect indoor pool resort but it looked very cool and you didn't hear much noise around the resort through the hotel which was nice. Will be staying here again when in the city.
from Amherst, United States
Submitted on 02-09-2016
Exceptional hotel! All of the best aspects of a Hilton DoubleTree hotel (including the cookie!) with a high end hotel experience. Everything about this hotel (décor, staff, amenities) is what you expect for a hotel at twice the price! If you can get a package for the executive level, it is well worth the added cost--they offer a very nice cocktail service and full breakfast in the morning. Staff is very attentive and responsive.
from Stoneham, Massachusetts
Submitted on 07-09-2016
CoCo Keyes The family had a great time at the water-park. Breakfast was a bit to be desire. Service in the restaurant was great. I found the room not to up to Hilton Standards being a 30 years Hilton Honors. I spoke to someone at the front desk at check-out. Shortly after getting home. I received a nice phone call from the manger who apologize and then email as well. I found that to be amazing with such a quick response. Overall the setting and location was amazing. The overall personnel was... Read more
from Boston, Massachusetts
Submitted on 07-09-2016
My wife and I picked this hotel as the recommended place for my extended family to stay for my daughter's off-premises wedding in Beverly, MA. There were 18 of us altogether and on the whole I'd say our experience was very good. The staff was very helpful and friendly and the waitress we had for a couple of meals (Tyra) was especially nice and personable. That all said, and although my wife and I personally had no issues with our room or otherwise at the hotel, I do want to mention that there w... Read more
from Pleasanton, CA, United States
Submitted on 07-09-2016
Check-in staff adequate. We were offered a nice warm delicous walnut/chocolate chip cookie. Rooms were clean and comfortable. Bed was very comfortable. Restaurant was nice with TVs to watch Football and Baseball. Food was extremely good as was the coffee. Parking is free with plentiful amount of spaces. I would definitely stay there again.
from Sarasota, Florida
Submitted on 10-09-2016
The hotel staff goes above and beyond to make you comfortable at this hotel. We had a little issue with the first room we were given and the Director of Rooms was very quick to make sure we were happy and comfortable.
from Dallas, Texas
Submitted on 11-09-2016
I always enjoy staying at these hotels. The service is welcoming and the rooms are always spacious and clean. We only stayed in this hotel for one day, but our stay was nice. The executive lounge had a nice breakfast spread, my husband had their eggs, toast, and potatoes.The fruit was fresh and the area was clean. I do wish they had gluten free cookies and cereal to provide for celiac/gluten sensitive clients. You're still one of my favorite hotels, Double Tree!
from Brockton, Massachusetts
Submitted on 12-09-2016
I booked online a stay & splash package for 9/4 - 9/5, arrived at the hotel at around 3pm and we were told no check in until after 4pm, ok that's the rule no problem ! so we return at around 5:30 at check in we are told the water park (the only reason we are there) is closed tomorrow (Monday) WOW !!! Then why was I able to book the package ??? The person didn't really seem to care, but told us "its open tonight until 9" and we have our hotel pool that's open until 9:45. And they adjusted the pri... Read more
from Boston, Massachusetts
Submitted on 13-09-2016
This hotel is a joke. It is "falsely" renovated to make an old hotel appear new and hip.... All Of which it is not. There was an old dirty musky smell to the rooms. Even while staying at the executive level. The staff is terrible. The check in process was delayed and unprofessional. We will never ever stay here; and can honestly not recommend it to anyone. We tried the trade winds restaurant for breakfast and it took nearly 45 minutes to get scrambled eggs and an omelette. Service was SO slo... Read more
from Merrimack, United States
Submitted on 13-09-2016
We were delayed in check in - couldn't find HH Number and room not ready. Offered upgraded but chose to stay with group we were travelling with. Noisy in hallways. Restaurant OK but limited menu and slow service. Food quality was OK but not great.
from Danvers, United States
Submitted on 14-09-2016
We were in town for a wedding and this hotel was the one they offered for a block. We were disappointed that the rate was so high because the room quality wasn't up to par. There were a number of what looked like burn stains on the carpet and the A/C unit wasn't working very well. Also, the front cover on the A/C unit kept falling down and it made the place dusty.
from Kingsport, Tennessee
Submitted on 18-09-2016
Rooms are dated and some are below ground level. My was, and the AC unit soaked the floor each night and made the room smell musky. This is probably a great hotel for families looking to enjoy the water park, but for business, I will book elsewhere next time.
from Yarmouth Port, Massachusetts, United States
Submitted on 19-09-2016
Double Tree was very inviting and welcoming. Enjoyed welcome cookie and fact we were able to check in early to prepare for an early Friday evening wedding. Rooms nicely furnished and clean; linens fresh and luxurious.
from Bethlehem, Pennsylvania
Submitted on 20-09-2016
My overall rating of this property is a 10. Customer service was world class. Great atmosphere and friendly staff that was willing to go the extra mile. The only opportunity was my dinner which was the chicken parm. For the amount of money and to get one small piece of chicken on a bed of pasta was disappointing. Other than that it was a great stay.
from Bedford, New Hampshire
Submitted on 24-09-2016
The accommodation were excellent. The breakfast buffet we excellent and the omelette bar staff looked to please the guests. The function hall management and staff were outstanding during our three days of lunch and dinner. Highly recommended!
Submitted on 26-09-2016
This review is only for the TradeWinds restaurant within the hotel. We travel in a motorhome and were "staying" free at the Walmart supercenter in Danvers. We were there to visit my wife's sister who lives in Brookline. The best rv park is Normandy Farms just south of Foxborough...too far for us on this trip. Our goal was to find a place where we could sit and talk like we would at home, and then have a nice dinner. The lounge and our pre-dinner drinks there was perfect. Thank you Hilton. ... Read more
from Boston, Massachusetts
Submitted on 27-09-2016
Nothing but problems from the time we tried to book. To the time of check in. They are disrespectful and condicending . They don't care if you booked months in advance as a block of rooms, they will put you any place they want. I would tell you not to book here, try and find another place in the area.
Submitted on 27-09-2016
Doubletree by Hilton Hotel Boston North Shore ‚?? Danvers, MA ‚?? 9/27/2016 I love this hotel. Front front desk staff is awesome. Particularly Gisela, Rachel & Pero. They go out of their way to make you feel welcome. I wanted some popcorn before watching the debates and they actually sent Pero to the store to pick some up for me and brought it to me while having dinner. Who does that? That's total customer service! I was not able to partake of the gym but it looked more than adequate compared ... Read more
from Atlanta, Georgia
Submitted on 27-09-2016
Staff was most unfriendly, down-right RUDE. They totally messed up reservations. Actually allowed someone to request access to my room and staff escorted them upstairs with NO identification or confirmation that person was allowed access to my room when absent - STAFF PROVIDED FULL ACCESS TO MY ROOM TO SOMEONE WHO WAS NOT STAYING IN THE ROOM, WAS NOT ASKED TO PROVIDE ANY IDENTIFICATION AND NAME DOES NOT MATCH NAME ASSOCIATED WITH ROOM.
from Portsmouth, United Kingdom
Submitted on 30-09-2016
A long way out of Boston but a pretty area nevertheless. Room service ends at 11pm and there is nothing available ( no water, coffee etc, snacks so be aware). Breakfast was good, with good choice and service Rooms were clean, comfortable and OK. Next time I may well decide to pay more and stay closer to the city.
from Lowell, Oregon
Submitted on 01-10-2016
Reservations were smooth, we received the group rate promised,, even for an extra day. The hotel seemed to be short staffed; room made up quite late in the day, items forgotten when rooms were made up (bottled water, hand towels or washcloths, clean glasses) on more than one day. The coffee in the room was borderline okay, the coffee kiosk near the lobby wasn't open after mid-afternoon, and was a bit expensive, although they did have good sandwiches, but also on the high side, price-wise. The b... Read more
from Boonton, NJ, United States
Submitted on 02-10-2016
I have stayed at this hotel 3 years in a row during the month of September. I found the hotel staff very cheerfully and accommodating. I will attend next year Service Dog annual event and stay at the Double Tree. I love that the hotel is dog friendly.
from Danvers, United States
Submitted on 04-10-2016
There was no microwave or refrigerator in the room. There is a hotel Pantry where guests can purchase one serve noodle, mac/cheese type items, juice, soda, ice cream. Bring a $10 bill with you, everything costs about $5. Breakfast with a tip is $20. There is a Starbucks in the lobby that opens at 7AM. Hotel lobby is spacious, comfortable, with TV, computers, plenty of chairs to relax and visit. Hotel is tricky to get to, it's on a road, off of a service road next to the hwy. No restaurants you ... Read more
from Danvers
Submitted on 06-10-2016
Second time staying and do disappointed it ruined out anniversary. Dirty bed sheets, dirty bathroom, awful food that was cold, soggy and rubber. Unfriendly staff at front desk. This was an awful awful night. Would never stay again
from Connecticut
Submitted on 09-10-2016
We spent two nights here visiting Salem. The hotel is well maintained But there were things lacking. Our room overlooked the air conditioner units on the roof and the noise was substantial. The housekeeping was lacking. Between the first and second nights they made the beds but that was about it. They left dirty towels and didn't clean the sink or tub. We are Hilton diamond members and the Lounge was closed. The pool had a big crack in the bottom and was losing water. We were disappointed.
from Clearwater, Florida
Submitted on 10-10-2016
Met by rude waitress who did offer a menu even though we asked for one. Guided us to a very expensive buffet that was not a good one. Powdered eggs etc We sit down and the girl next to us gets an omelette delivered! We had already eaten. $16 buffet! Asked the clerk at desk and she told me that they try to direct everyone to buffet even though you can order from a menu! I said we weren't given that option and will write a review! She said 'that's fine!' We are Hilton silver honors members and wil... Read more
from Montreal, Quebec
Submitted on 11-10-2016
We stayed at this place because of how close it was for the Topsfield fair. We felt lucky (at the time) that a room opened up 2 days before arriving. In hindsight, I wish we would have kept our original reservation at the Hampton Inn. At $199 a night, there are certain things that one would expect from a hotel. If the only issue had been that they only had double beds and no queens, I don't think I would have cared that much to write a review, but you would think that if you stayed at a Hilton... Read more
from Southampton, New York
Submitted on 11-10-2016
What a hidden gem! Don't write this off when looking for a quality place to stay when visiting Boston. More than well worth the 30 minutes drive from the hustle and bustle of the city. Can say enough about the accommodating staff. Your wish is their command.
from NORTH HAVEN, United States
Submitted on 11-10-2016
Great location; wished we had brought our bathing suits for the water park. Hotel is clean and everyone is friendly. Would highly recommend this hotel as well as the hotel chain. Only wish they would have given us cookies upon arrival - but they were great for the road trip home.
from Torrance, California
Submitted on 12-10-2016
My wife and I just got back from a 4 day, 3 night stay at the Doubletree in Danvers. I thought, based on the relative cheap price for our stay, that it would be no frills; I was wrong. The property is quite large and surrounded by beautiful country. It features a beautiful lounge called Tradewinds and also serves breakfast and dinner. We had dinner in the hotel the first night, not expecting much. The food was quite tasty, surprising to us both! We enjoyed some after dinner drinks each night ... Read more
from Cranston
Submitted on 15-10-2016
They tried to charge us for a 3rd night when we only requested a 2 night stay. They also gave us a hard time about redeeming a 2nd night free voucher. Hotel room was noisy seeing that they placed us across the way from a halloween party. Food wasn't good. Not a good experience overall.
from Pinellas Park, United States
Submitted on 15-10-2016
The entire hallway smelled of pot the entire trip. We had 3 kids under 11 with us and they were complaining about it. When we spoke to the front desk, their response was "What do you want us to do about it?" Didn't offer to change rooms or find out where the odor was coming from. Definitely will not be returning there.
from Honolulu, Hawaii
Submitted on 18-10-2016
The hotel is located in a business park and is very near to an indoor water park (not a part of the hotel itself - no discounts to hotel guests is offered). The hotel is quiet and away from traffic. A major highway is visible from the hotel but does not present a noise issue. The rooms are nice. We stayed in a room for setup for the hearing impaired (we have no disabilities); the room was large and easy to get around. There were two items worth mentioning from an ADA prospective: 1 the main... Read more
from Newport, Rhode Island
Submitted on 18-10-2016
I have a severe nut allergy and felt an allergic response every time I passed through the front entry area. I thought at first it was the coffee shop but then realized it was strongest in front of the desk. It was dangerous and anxiety producing for me and required my taking allergy meds just to keep it at bay. I said something to the front desk but they literally shrugged it off. The rooms have no fridge. The workout facilities are particularly nice. As far as the conference went, it was emb... Read more
from Stoneham, Massachusetts
Submitted on 19-10-2016
Just stayed here for a wedding, it was a great stay, clean rooms, beautiful hotel, all staff were very friendly and very accommodating. Would recommend this hotel, had a separate room for the after wedding party which was a great time, stayed there until 2 in the morning, just a perfect way to end the wedding.
from Irvine, California
Submitted on 19-10-2016
Facilities that were major attractions for the hotel, their Pool and spa, were closed for maintenance during our stay. There was no update to their website about the closures. They overbooked the venue, hosting 7 wedding parties on the same weekend and failed to honor a reservation for our Groom, which had been booked for over 6 months, because he arrived late from his bachelor party. They refused to offer any solution to rectify their mistake and so our family had to shuffle our own rooms arou... Read more
from New York City, New York
Submitted on 19-10-2016
The room was great in size, bathroom was clean, we did not get the chance to enjoy the indoor water park, but were able to walk through. It looked like a lot fun and hope to stay here again to enjoy the water park.
from Drifton, Pennsylvania
Submitted on 20-10-2016
After we arrived, took forever for the front desk staff to check us in. One staff member was helping a guest. The other was having a personal conversation with that guest, and another one was looking at computer screen not paying attention to the line of guests forming. When I finally was helped, my keys weren't activated and I had to trudge all the way back down to front desk again. Not what I wanted to do after driving 6 hours and dragging my luggage across the hotel because there was nowhere ... Read more
from salisbury
Submitted on 22-10-2016
Room and especially bed was very comfortable and clean. Stayed for 2 days for convention which provided food which would have been better if served warm to hot. Desk was helpful but did not find any other workers around hotel friendly.
from Prescott, Canada
Submitted on 24-10-2016
This hotel, though a little out of the way for some offered the comforts and amenities for a frequent traveler like myself. The staff were friendly and professional, the workout areas and spa are spacious.
from Thousand Oaks, United States
Submitted on 28-10-2016
Great facilities for various weekend gatherings for meals, coffee, cocktails. The bar and lounge were fun for watching a game in a group. Workout and spa facilities very clean with varied offerings including a hair salon. Organized and friendly staff were very helpful. The rooms were clean and fresh.
from Hartwick, New York
Submitted on 31-10-2016
I am completely satisfied with this hotel! Definitely recommend! The water park was great, more than expected. Room service was very friendly. Convenient to downtown Salem. Staff was very friendly and helpful. Not to mention the best cookies ever at the front desk!
from Great Barrington, Massachusetts
Submitted on 31-10-2016
I checked in early, but very professional and friendly staff were able to find me a room. It is a very nice facility and very clean. The complimentary hot cider, hot chocolate, and cookies were a nice touch. Good location.
from Danvers, Ma., United States
Submitted on 31-10-2016
Was in the area for a wedding and could not have been treated any better. Staff was helpful and friendly and they truly were very willing to talk and joke around with everyone. Our waiter in the evening Scott was friendly and funny.
Submitted on 01-11-2016
We stayed here at the end of October 2016. I had stayed here before and as a lone business traveler I was surprised to be given a 'family room' but it served it's purpose on that trip and left me with an idea of what a family room should be. When the following year we got invited back to the area for a wedding, I knew exactly where I wanted to stay. The family room has two single beds as you walk in and then the bathroom and wardrobes form a pseudo wall/partition to the main part of the room tha... Read more
from Albany, New York
Submitted on 01-11-2016
The hotel employees at this hotel were very friendly, efficient and accommodating. They made our stay very enjoyable. Good hotel for both business or pleasure. Food was very good, rooms...although not luxurious...were clean and very comfortable. There are activities for families and adults. A very good value for this hotel.
from Gainesville, FL
Submitted on 03-11-2016
We stayed at this hotel because it was booked for my niece's wedding in Gloucester. All the family members, wedding party, and bride and groom were at the hotel. When we checked in, based on the gift bags, there was another wedding at the hotel as well and there was a wedding reception in the hotel on one night. In fact, we saw two brides carry there wedding dresses out one morning. In addition, the hotel is just a few miles from Salem and it was Halloween weekend, so there were numerous guests... Read more
Submitted on 03-11-2016
This hotel is superior in its service, cleanliness, and facilities.For Boston area hotels I would say it is also a value from the standpoint of price. Wherever we ran into staff, they were all friendly and helpful. (The General Manager even helped my wife with our dog while I registered.) The rooms are generously sized and well kept. Management was very visible throughout the facility - and the staff appreciated it.
from North Dartmouth, Massachusetts
Submitted on 03-11-2016
The room was very clean, the staff was friendly and helpful. We would definitely recommend this hotel and will probably stay here again. We came here because we were going to Salem for Halloween and even the women at check out were costume! great job ladies
from West Chester, Pennsylvania
Submitted on 05-11-2016
My wife and I stayed here with our yorkie, Fifi. We were all welcomed and enjoyed our stay. We were disappointed there was not a mini fridge, but otherwise was very pleased with the property and I would stay there if I am in the area.
Submitted on 05-11-2016
This DoubleTree is large and well appointed. It has a great breakfast and the entire hotel staff is helpful and professional! The hotel and it's rooms are very clean and the overall quality of this property is great. It's location is also very convenient to Salem and all of The North Shore.
Submitted on 06-11-2016
I came to this hotel recently and I had an amazing stay. This hotel has great rooms and good amenities. There is also a cool water park attached to the hotel. I would come back here again when I come back to the Boston area.
from Novato, California
Submitted on 07-11-2016
Being a huge fan of Hilton Brand hotels, we gave this location another try with our family vacation this year. Nothing has changed since our last visit, except now we are given fewer towels (two towels for a family of four) and slow service with attitude from staff when we asked for more towels. The kids complained about sore backs from their beds. As much as we complained about our bed at tour last trip and this one, the kids beds were worse. The pool was literally falling apart. Huge sections ... Read more
from Carmel, New York
Submitted on 09-11-2016
We stayed here over the weekend for a wedding and while the room was nothing to write home about, the customer service stood out to us. They granted us both an early check-in and late check-out with no hesitation. They assisted my husband in tie-tying and promptly sent up extras that we requested (shampoo, blanket, etc). The food in the lounge was not very good and I barely touched my shrimp risotto, however the waitress didn't even mention the lack of interest in it. We ordered room service an... Read more
from Philadelphia, PA
Submitted on 09-11-2016
We booked this property about a year ago despite somewhat negative reviews. The manager assured me that they were working on the issues noted in the reviews so we booked it due to location and the physical property. I worked with Caitlyn in Sales and she could not have been more accommodating. The customer service was great. We were able to get wedding guests registered within a short window and Caitlyn was present and accommodating. Rooms workout well and post-wedding breakfast was well re... Read more
from Connecticut
Submitted on 13-11-2016
Stayed here 3 nights while attending an engineering conference. I arrived in the pouring rain around 8pm and could not find place to park out front while checking in. Parking lots were all very full which didn't help. I had booked a room with a king bed but none were available. I did reserve a room 4 days earlier arriving one night earlier but had booked the other nights back in August. The hotel was full with some sort of social worker convention. I wanted a light meal but the Bar/restaura... Read more
from Richmond, Virginia
Submitted on 16-11-2016
For $135.00 per night a much better value would be Motel 6. For being an honors member for years I gave this place a shot and it was a disappointment. I will return in a few weeks and stay somewhere else.
from Franklin, Connecticut
Submitted on 17-11-2016
The staff was friendly and helpful. The hotel itself and rooms were impeccably clean. Breakfast was delicious. Except for the fact that there was a distance to travel to get to anything noteworthy to visit (which wasn't my purpose anyway), I would highly recommend staying here.
from Washington DC, District of Columbia
Submitted on 18-11-2016
One staff member explained to me that the Danvers Boubletree had started out as a place for travelers looking for a place to sleep, and then decided to become an event center/meeting place--and then added a water park. It is tryig to do all three, it's not easy. I was a traveler, and was assigned to the older part of the hotel. My room was fine, for the most part--clean, freshly decorated in sleek modern neutrals, very quiet. But --it was down a series of ramps and mazelike corridors, far from ... Read more
from New York City, New York
Submitted on 20-11-2016
Rooms look good on the app or web page but once you get in it is disappointing over how old the place is. lay out is very confusing and there are not enough maps or indication as to where rooms, exits and restaurants are located.
from Winter Park, United States
Submitted on 27-11-2016
Overall, this hotel ALMOST has it all. Pros: It's conveniently located off the highway, is attached to a water park, has by far the biggest fitness facility I've ever utilized and/or seen worldwide, and the rooms are decently sized. Food and beverage staff is very hospitable. Cons: rooms are a bit outdated and carpets were pretty worn down. Executive lounge was closed during the thanksgiving holiday and on Black Friday. Not a big deal, but it's a nice feature being able to grab a snack or dr... Read more
Submitted on 27-11-2016
Great hotel stay! Will highly recommend it to friends and family. Restaurant was super convenient for breakfast. Room was spotless and the staff was very friendly. Health club and pool were AWESOME!! Great location for my needs. Really enjoy the hotel and I will be back for sure.
from West Palm Beach, Florida
Submitted on 03-12-2016
Experience was nice. Hotel staff was helpful and check in was very easy and smooth. Restaurant was nice and the food was good. The rooms were clean and the cleaning staff were friendly and very courteous.
from Poland
Submitted on 05-12-2016
Very nice, clean, quiet hotel. Courteous and friendly service, tasty breakfast. Because I stay only one night I have no possible to use/ check swimming pool and fitness area. But I can unreservedly recommend it to other travelers.
from Barre, United States
Submitted on 05-12-2016
This hotel was beautifully decorated for the Holiday season, all of the staff we encountered were very nice and accommodating. We attended a private event in the North Shore ball room and it was lovely as well. Overall a GREAT stay!
from Boston, Massachusetts
Submitted on 06-12-2016
Dean was great at the front desk:) one girl helped me when my son broke out in a rash and brought me to the first aid kit to get what I needed I appreciate that a lot :) I wish I remember her name..... I am employee of Hilton and was here with my family I order food from the restaurant and Jeanne showed no customer service at all was very rude and I feel like the should have had name tags on