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Tidelands Caribbean Hotel and Suites

Salisbury, MD, US (SBY)

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Based on 524 reviews
With a stay at Tidelands Caribbean Hotel and Suites in Ocean City, you'll be on the beach and minutes from Ripley's Believe It or Not Museum and Ocean
Room & Rates
Suite, Partial Ocean View

Suite, Partial Ocean View

2 king and 1 sofa bed
533-sq-foot (50-sq-meter) room, balcony with partial ocean views

Layout - Separate living room
Entertainment - Free WiFi, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Suite, Pool View

Suite, Pool View

2 king and 1 sofa bed
533-sq-foot (50-sq-meter) room with pool views

Layout - Separate living room
Entertainment - Free WiFi, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Efficiency, Ocean Front

Efficiency, Ocean Front

2 queen and 1 sofa bed
352-sq-foot (33-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Efficiency, Ocean View

Efficiency, Ocean View

2 king and 1 sofa bed
350-sq-foot (33-sq-meter) room with partial ocean views

Entertainment - Free WiFi, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Standard Room, Ocean Block

Standard Room, Ocean Block

2 queen beds
350-sq-foot (33-sq-meter) room with partial ocean views

Entertainment - Free WiFi, cable channels, and DVD player
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Suite, Bay View

Suite, Bay View

2 king and 1 sofa bed
533-sq-foot (50-sq-meter) room with bay views

Layout - Separate living room
Entertainment - Free WiFi, cable channels, and DVD player
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Tidelands Caribbean Hotel and Suites
5th Street on the Boardwalk Ocean City, Ocean City, MD US 21842

Rooms
Make yourself at home in one of the 134 air-conditioned rooms featuring refrigerators and microwaves. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour front desk, ATM/banking services, and an elevator (lift). Free self parking is available onsite.

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Know Before You Go

  • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Resort fee: USD 8.75 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Elevator / Lift
  • Free Local Calls
  • Lounge/Bar
  • Poolside Bar
  • Room Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 524 reviews
from Baltimore, Maryland
Submitted on 17-05-2016
When we booked our room, we booked an Ocean View suite, but when we checked in they told us that it some how got changed to Bay view suite. This is not what we booked and I showed him the email with confirmation. He said "but the room is really nice." After checking into the room, which was nice BTW, it was not what we paid for and thus insisted that we get Ocean View that we booked. Finally, after getting the run around, we got switched. As we were waiting the same thing happened to anothe... Read more
from
Submitted on 19-05-2016
We went to the hotel for my daughters 13th birthday. It was two adults and four children, two of which are 3 years old. It was a nice, clean place to stay, very convenient to the boardwalk, beach, stores, etc. This was a time that not a lot of people were there, week May 6-13th. Someone pulled the fire alarm twice while we were there, once at night and the other first thing in the morning. There were teenage kids that stayed in a few rooms above us, were very loud, played music very late, we had... Read more
from Pasadena, Maryland, United States
Submitted on 21-05-2016
Dump room, shower didn't work correctly (almost no water)room smelled funny, had an open electrical panel next to entrance door (total code violation) . The list is extensive. We reserved an efficiency, received a std room, staff told us that was their efficiency and blamed it on Expedia. We usually stay at the days in next door, and we will be from now on! Completely dissatisfied. Staff not willing to make it completely right. Hotel has 133 rooms or more and only 100 parking spots in thr... Read more
from Greenville, South Carolina
Submitted on 23-05-2016
The hotel is mostly very nice. It is directly on the boardwalk, and the room was well designed, and reasonably well maintained, although the sofa bed was definitely showing its age. We booked an efficiency, which allowed us to save money by preparing several meals in out room. The staff was unfailingly polite and cheerful. On the other hand, there was no request that we made which wasn't met with some kind of obstacle. We asked for extra pillows; there were none. We asked for extra towels; ther... Read more
from
Submitted on 23-05-2016
We stayed here last week when the hotel was a little slower. We loved it! Our room was very spacious and clean. I felt comfortable letting my young daughter run around the room bare foot. The staff was nice and seemed to always be on top of things. We will definitely be back.
from Frederick, Maryland
Submitted on 03-06-2016
I emailed the hotel to try and have some of these issues resolved but it has now been 5 days and I have not heard back. I stayed at the hotel, in the Oceanfront building, from 5/27-5/30/16. When I first checked into the room I first noticed the condition of the bathroom. The vanity and shower rod were falling apart, there were cracks everywhere and the shower rod was splitting apart. There was no stopper in the bathtub, and the fan did not work. Saturday morning I called for room service, and wa... Read more
from Burtonsville, Maryland
Submitted on 05-06-2016
I booked this hotel for one night stay, I traveled with my wife and our 5 month old daughter for Ravens Bash. Hotel located at 5th street, so it's right at boardwalk (next to Hooters). We had with partial ocean view room on 4th floor. Room was clean, it had two king bed, decent size bathroom and a balcony with partial ocean view. Check-in was easy, if you arrive early and your room is not ready, then just park at the hotel parking...they usually check for parking permit signs at night time. Wha... Read more
from
Submitted on 07-06-2016
I chose Tidelands because of the location. I've stayed much further up on the boardwalk before with my husband but since we were bringing our 6-year-old daughter with us we decided to stay closer to the rides, games, arcades, etc. Our room was extremely stuffy. So humid and hot. We had no idea how to work the air conditioner and I actually called down to the front desk because I thought it was broken. I was told we needed to put a hotel key into a slot to get it to turn on which we weren't told ... Read more
from
Submitted on 19-06-2016
AWFUL AWFUL AWFUL.. Hey, DID I SAY AWFUL... started out not having our reservation right because I booked on hotels.com and said we would pay at the hotel which they charged my card beforehand. Then get to our room to these pictures, awful.. then the a/c doesn't work so we call maintenance, he sends a housekeeper back to our room with a note that it can't be fixed until the next day.... next day still isn't fixed! Tried to leave the patio doors open but young teenagers were partying hard, so t... Read more
from
Submitted on 19-06-2016
It's decent. Hotel could definitely use upgrades. Due for some renovations. Booked a pool view suite, ended up with a street view. Very loud teens on the balcony late at night. It's definitely one of he better places to stay on the boardwalk.
from
Submitted on 21-06-2016
so we were booked short notice, we booked a partial ocean view, which was not bad it overlooked the hooters and faced other hotels, we arrived at 6 or 7pm, pulled up to an empty lobby with a gated pulled, no problem some told us to go to the other entrance, which was not to bad as that was the building we were staying in, no doorman, quick check in, no carts or bellman visible or offered. we make our way up to the room, it was a good size two king beds, no chairs or tables, you essentially had t... Read more
from Sunbury Pa
Submitted on 24-06-2016
After getting an email saying they have changed hands, we decided to give it one more shot. Much better this time. The rooms could use some upkeep. The staff was very helpful this time. My suggestion is to book through them and not a third party site. The site we used messed up twice that week, putting people in Bayside rooms. The staff fixed the problem with no hassles. Plenty of towels and linens this time. I will be back again.
from Belchertown, Massachusetts
Submitted on 29-06-2016
Tideland Caribbean is located in a great spot at the heart of the boardwalk. If I was giving a rating based off location alone, it would easily be a 5/5. Sadly I think the cons outweigh the pros. I'll start off with the parking situation- there is limited parking underneath the hotel, and usually full. There is designated parking across the busy street which is close by, although for many people this can be an inconvenience. Our room was ready at 4pm (we arrived early at noon and they kindly o... Read more
from Fairfax, Virginia
Submitted on 01-07-2016
We went to Ocean City for the weekend for my husbands birthday. We chose the Tidelands because of their 2 room suites since we have 3 children, 2 of which are teenagers. It just so happened that we only ended up bringing our 1 younger son, so we debated changing our hotel mostly because of the bad reviews. We decided that we would stay because of the great location and getting closer to the weekend, nothing was less expensive. I have to say that I was pleasantly surprised and wanted to say s... Read more
from
Submitted on 01-07-2016
The hotel is very nice. The rooms are beautiful and I love that the rooms are all tile. Beds were comfortable and we enjoyed sitting on the balcony. This hotel is in a great location. Parking is not the best. There are limited parking spots at the hotel and close to the hotel. It is first come, first serve to get a parking spot and if you don't luck out with a convenient spot you will need to walk more than a few blocks. At most beach hotels we would keep our beach chairs, etc in the car ... Read more
from
Submitted on 02-07-2016
My boyfriend, 4 year old son and I started at this hotel from June 29 through July 1. Upon arrival I read the reviews for the hotel which were not that great but because of the location I decided to give it a try anyway. We stayed in the second building in a poolside view room on the third floor. The room itself was better than expected. Like other reviews stated it was very much outdated and quite dusty to say the least. The over the stove light did not work as well as several other lamps in th... Read more
from Salisbury, Maryland
Submitted on 03-07-2016
This is a nice hotel conveniently located on the boardwalk. The rooms are spacious, clean and comfortable. The staff is friendly and accommodating. The parking could be better but this is not unusual for this part of OC. We didn't have any problems and will return since it is good place to stay in a great location on the beach.
from Clemmons, NC
Submitted on 08-07-2016
I was hesitant to book a night at Tidelands Caribbean Hotel based on previous reviews. However, my family and I were VERY impressed with the location, room size (two rooms separated by kitchen/bath--each with a king bed), view (partial bay/ocean), cleanliness, comfort, free parking... Front Desk and Housekeepking staff were extremely helpful and professional. I didn't arrive expecting perfection--but I was pleasantly surprised. In fact, my mother (who lives on Kent Island) is already planning ... Read more
from
Submitted on 09-07-2016
We were excited yet apprehensive to choose this hotel this year. For the past several years, we stayed at another Carousel Group hotel, Crystal Beach, down on 25th Street. This year, we decided to try staying closer to the hustle and bustle. We booked an Ocean Front room, and the view did not disappoint! Our room was clean and nice, but showed age. We didn't expect brand new and were pleased with the first impressions of the hotel. Parking was challenging, but we knew that coming into it becaus... Read more
from
Submitted on 10-07-2016
My last review mysteriously disappeared. To summarize - Save yourself the disappointment. Sand all over floors & dirty sheets. Clogged bathroom sink drain. Water pressure is equivalent to watering can. Hope you like cold showers. Air Conditioning is tempermental (see picture below -hallway thermometer reading at 78 degrees). Both stove burners in the kitchenette were broken. No toilet paper. 4 towels supplied for a six person suite. Outdated. No free parking spaces available our entire stay. Wil... Read more
from Annandale, Virginia
Submitted on 10-07-2016
Right on the Boardwalk, this seemingly small hotel offers ocean view rooms as well as non-view ones. Let me start with the great things this hotel have. The location is perfect! It is right smacked in the middle of Ocean City's Boardwalk. The staff is outstanding, the parking facilities, plenty. The rooms, well, let's talk about the rooms because there are things the traveler needs to know. We stayed in an ocean front efficiency with two Queen beds and a sleeper sofa. Ocean front it is but kind ... Read more
from Pittsburgh, Pennsylvania, United States
Submitted on 16-07-2016
My family and I went with my wife's parents and sister and brother in law. We had one suite, if that's what you'd call it, they had another. From all appearances online, this place looks wonderful. But don't be fooled by what the ads tell you. Trust those of us that have experienced it first hand. The only reason and I mean ONLY REASON I'm giving this $hit hole 2 stars is because of Samuel. Sam works the front desk and bent over backwards on more than 1 occasion to try and make things better for... Read more
from Ocean City
Submitted on 19-07-2016
Where to start... Well, let's start with the name. "Tidelands Caribbean Resort". I have no idea where the "Caribbean" piece comes into play. Nothing in the hotel's offerings, amenities or decor suggests "Caribbean" Then there's that pesky word, "Resort". Other than the $8.75 per day resort fee, I found nothing that constituted a resort. So the name is just a bit misleading. The room was not cheap. We paid almost $400 a night for a room with a view of the alley and dumpsters. If anyone would l... Read more
from Milwaukee, Wisconsin
Submitted on 21-07-2016
I hope this review is seen by the owner of the Tidelands Caribbean Hotel. I recently stayed in one of the 2 room King Suites with my family. This was one of the worst hotel experiences I have ever had. The front desk staff friendly and tried to help, but the problems we had were beyond what they could fix. To start, we did not have hot water the first 3 days of our stay and the pool was absolutely disgusting. After complaining to the front desk and being contacted by the manager, we received 150... Read more
from California, Pennsylvania
Submitted on 22-07-2016
This was our 8th year staying at the Tidelands, and it was pretty good then, but has majorely went down hill since. We told the people at the service desk that out drain in the shower wasn't working, and they put out name on a list and said somebody would be up to fix it. Well, that never did happen. Every day we had to stand in dirty water while trying to shower. There was terrible water pressure also, half the time I would get out and still have shampoo in my hair because I would have spent my... Read more
from
Submitted on 22-07-2016
My family and I stayed at this hotel because of how they advertised it, "a Caribbean resort" sadly it was far from it. We didn't have "hot" water to shower with, when we called for towels it took several hours and another phone call to get them and our "kitchenette" was filthy. We were unable to use any of our supplied dishes because they were horrid looking. When we asked for our sheets to be changed after 2 nights of sleeping on them and getting sand in the bed, the simply pulled the comforter... Read more
from
Submitted on 23-07-2016
My family visits Ocean City every summer - for the past 50 years. We usually book a condo, but have stayed at this hotel in past so gave it another try. We were first put into a room that faced the Bay, when I very clearly requested & booked a room with a pool view thru Expedia. Manager on duty, Ross, was VERY accommodating, & offered to switch is the next day. I was very pleased, because I would NEVER book a room facing the street. The only thing that was not wonderful was the parking situatio... Read more
from Wheeling, West Virginia
Submitted on 23-07-2016
we arrived at tidelands carribian hotel on sunday july 17th, we had our room booked since january! when we arrived for check in Michael was working the desk very friendly and very professional! he told us that our room was ready and that we had to go to the building next door to check in, we did so, noone was at the desk we stood in lobby for 30 minutes before someone came to the desk. she wasnt in no rush either, she finally got us checked in we went to our room, to find that there was mold in ... Read more
from
Submitted on 24-07-2016
We just stayed four nights for about 1,300 dollars and we won't stay another. Ever. In addition to the loudness in the hallways, the hotel was "on the cheap" in every respect: Housekeeping replenished our towels, by not giving us any and taking them all; The coffee barely made 8oz and you only got two; the floor was always sandy even when we hadn't been; parking was a quarter mile away; when we put our little boy in the jacuzzi tub MOLD shot out of the jets. Not just a little mold, but more b... Read more
from Newark, Delaware
Submitted on 25-07-2016
We went to Tidelands after checking in next door to Shoreham Hotel. We saw our room at Shoreham and walked out the door to see a vacancy sign at Tidelands and inquired about a room. They were very accommodating and gave us a discounted rate as they knew we were losing money on our stay next door. They let us check out the room before paying for it and we found it very comfortable, clean and spacious. It had a kitchenette with a 2 burner range, large mini fridge/freezer combo, micro and sink as w... Read more
from Portage, Pennsylvania
Submitted on 25-07-2016
We really enjoyed our stay at Tidelands. We had a partial ocean view suite. Very large suite which accommodated the five of us rather well. The staff was helpful, friendly and polite. Great location! Both pools were fun---our room was close to the one with the bar. But we used the rooftop too. Housekeeping was very flexible with our schedule. We appreciated their effort. We will definitely be back and will recommend to friends and family.
from West Babylon, New York
Submitted on 27-07-2016
I will be honest, we did not book this hotel for its 5 star ratings or that we were looking for a really superb hotel. We booked it because we really just needed a place to shower and sleep. The rooms: Although they need to be updated they were clean for a "beachy" hotel. No bed bugs and the beds were decent. The bathroom was clean and sanitary but like the rooms it could be updated. The Service: The only issue we had was that the custodial staff were very slow and missed our room cleanin... Read more
from Brownstown
Submitted on 28-07-2016
Easy check in, clean room, air conditioner working fine. Only a couple things to be prepared for: parking is limited, I lucked out and found a spot in the off-site lot and woke up early the next day and then found a spot in the hotel lot. My son drove down later and he parked in the pay to parking spots right beside the hotel which cost me 48.00 but woke up at 0500 the next day and found free street parking right by the hotel. Elevator was out of order a couple of nights. When checking in th... Read more
from Baltimore, Maryland
Submitted on 29-07-2016
The location is great, with easy access to key Boardwalk spots and a short drive when you enter Ocean City. The two pools create a nice option (the hotel only pool on the 5th floor for more peace and the pool bar hotel in the other building for more drinking). The staff was friendly. The parking options were close. I was only there on Wednesday and Thursday nights, so I cannot really speak to the noise levels (though, we did not have a problem). That said, if you want quiet, I??d suggest n... Read more
from Aberdeen, Maryland
Submitted on 30-07-2016
The tidelands has a great location right on the boardwalk, we had a suite which gave my family and i plenty of space, We found the staff to be friendly and courteous especially sam. Our first night we didnt have enough towels and sure enough when we called for them Sam was right up there. The pool bar and grill was in bad shape and the bartenders always smelled of booz and pot. When I mentioned this to the desk, they explained that it was a leased out space, but they would talk to the manager ab... Read more
from Lusby, Maryland
Submitted on 05-08-2016
TC is a great location right on the boardwalk at 5th St. Our room was in the back building overlooking the road but we knew that from the start, we wanted the biggest style room and the ocean front rooms are smaller, so, no complaints with the fact that we were in the back building. The room was fairly clean and well maintained. One of the window blinds had a nasty stain and should be replaced (room 431) the kitchenette was sparsely stocked (3 spoons, 1 really wrecked up fork, 3 butter knives) ... Read more
from Wind Gap
Submitted on 10-08-2016
After reading the reviews we were slightly nervous but I'm happy to report this hotel was great! Sure it's older but the property seems to be kept nice for the most part. We had a side room suite that had a lot of room for 4 adults and 1 child. Fridge was a little small but it worked! Toaster and stove was a plus. There was water stains and painting could be redone but all minor things. Room was clean and beds were super comfortable. Pool and pool bar were nice too!
from Washington DC, District of Columbia
Submitted on 11-08-2016
The staff is friendly but the whole organization is incompetent. First they gave us a very different room than I reserved. They said I reserved it through a website pretending to be the Tidelands but is actually Expedia, and this website resrved the wrong room, and I should ask for a refund. I didn't want a refund, I wanted the room I reserved (Ocean view suite). We got a single room, not a suite, a block from the ocean. We protested, they said ask Expedia for a refund....ughhhh. Apparently ... Read more
from Scranton, Pennsylvania
Submitted on 11-08-2016
For the price I paid for this hotel it was definitely not worth it. The air conditioning in the room was told to be kept at 70 because if not the system will freeze - it was extremely hot the week we were there and this caused for a very uncomfortable room. The water pressure in the shower was horrible - a normal shower took about 15-20 minutes just so you could get all the soap out of your hair and off your body. The housekeeping was service was poor. It was an older hotel and not updated p... Read more
from Baldwin, Michigan, United States
Submitted on 12-08-2016
I booked this hotel despite the numerous negative reviews as its location was exactly what we wanted for the end-of-summer trip with our college aged children. It was so much more than we expected! We booked a king sized suite. The room was spacious and clean. The hotel while, yes, older was clean and well maintained. I did take note of other reviewers stating extra pillows being hard to come by and took extras with us. Both pools were very nice and we used them often as during our stay the wave... Read more
from Ewing, New Jersey
Submitted on 16-08-2016
We had a nice stay here last week. The room was very spacious and clean, although other reviews complained about the air, our room was very cold and we had to turn the temp up to 74 and it was comfortable. We needed extra blankets and pillows and they were brought up right away and we had a nice balcony that overlooked the pool. The only thing I didn't like about the room was the tile floor which is not pleasant when it's wet and sandy. The 2nd floor pool was very nice and we enjoyed having... Read more
from Highland, New York
Submitted on 16-08-2016
Let me start by saying our room was very comfortable and clean! The hallways on the other hand all need a lot of updating! The smells out side the rooms were horrific. We stayed here 3 years prior, and it has definitely gone down hill. They have a bar out by the pool, with an outside door leading up to the pool and bar. The door says Bar open to the public! I have to tell you i know all of the people swimming in that pool were not staying in this hotel. The hotel in front of Tidelands had a poo... Read more
from
Submitted on 16-08-2016
Our suite had 2 rooms, each with a king size bed (one room had a pull out sofa). This was the only place I found that had a king rather than a queen. Anyway it worked for us! We had 2 adults in each room and 2 kids on the sofa bed. It is a block from the boardwalk and had a "bar and grill" next to the pool. The room was advertised as having a "bay view" but that was a major overstatement - what it had was a view of the street.
from
Submitted on 29-08-2016
In an unlikely turn of events, we contacted the Carousel Group management to report our concerns as unlawful violations of health code and hotel/motel practice almost immediately after check-in. Our list of complaints about this property included insufficient water supply, uncleaned rooms prior to check-in, unsanitary waste removal, etc. By the time the Tidelands management responded, I felt nauseated and concerned about my safety. This was not simply an "uncomfortable" vacation ?? this visit r... Read more
from Johnstown, Pennsylvania
Submitted on 30-08-2016
Have zero complaints at all. All the staff went above and beyond, easy to check in and all around good experiences. The room was very spacious and an excellent view of the ocean. As someone else stated, Michael was very cheerful and was easy to deal with. Honestly, it was the second nicest vacation hotel we stayed at, next to disney. Will stay there again
from Sound Beach, New York
Submitted on 31-08-2016
We stayed 6 days. Got two ocean view rooms and one two bedroom suite. Floor not cleaned once. Ran out of toilet paper twice, They never refilled. I spilled coffee on the sheets and they did not change them. Rooftop pool cracked and flooded one of the rooms and they told us to put our stuff into one of our other rooms until they could accommodate us. The girl who was trying to mop up the water actually said "It's not our fault the room has water". Really? Customer service and management sucks! ... Read more
from moosic, pa
Submitted on 01-09-2016
Omg I do not know where to start I came on Monday aug 29 was told room would be ready by 4 yes I have been coming here for 10?years. I went at 3:30 still not ready I went back at 4 lobby was overflowing with people, rude spoke English when they had to I asked to speak to manager said he would address my issues no smoking they were smoking everywhere. So glad to check out on Friday yes room 523 will not be back next year. Over prices. Rude ignorant and maid service at 5 in the afternoon. Owned by... Read more
from Philadelphia, Pennsylvania
Submitted on 04-09-2016
Part of the Carousel Hotel Group in OCMD. Where you can use all of each of the group hotels' facilities. There's a movie night on the beach, an ice skating show, and several other themed events. The room was larger than i thought it would be. Our suite slept 6 (2 kings and a pull out queen sofa. Frige, microwave, 2 burner cooktop. jetted bathtub, private balcony. 2 swimming pools and free wifi. The only thing i could complain about is the parking. Although they had 3 lots, one was a few blocks a... Read more
from Milroy, Pennsylvania, United States
Submitted on 10-09-2016
After reading some of the reviews, I was hesitant to stay here-but I'm glad I did!! The rooms were large, everything was clean, and the staff was super nice. We stayed on the 5th floor, and had an amazing side view room (see pics). I would like to personally thank "Michael", who was the daylight front desk clerk during most of our stay. He was very friendly, courteous, knowledgeable, and accommodating-if there was something I needed, he was quick to respond. I have NEVER had a better experien... Read more
from Brooklyn, New York
Submitted on 13-09-2016
The hotel was center in the perfect location on the boardwalk and the rooms was clean .only thing that was upsetting was the fire alarm that went off at 7am and no staff was one hand to direct people out the building
from Lewistown, Pennsylvania
Submitted on 14-09-2016
My wife and I stayed here and was blown away at the size of the room, two separate bed areas, perfect for a family or two couples looking to spend time together and still have a little privacy. The staff was nice, and location was perfect, literally a 2 minute walk to the beach. My only complaint is that the hotel itself is pretty dirty, but oddly enough the rooms where fairly clean. We would diffently come back and stay here again.
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