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Grand Hotel & Spa

Salisbury, MD, US (SBY)

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Based on 2353 reviews
Room & Rates
Side View

Side View

2 queen beds
495-sq-foot (46-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, 32-inch LCD TV with satellite channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Ocean View

Ocean View

2 queen beds
500-sq-foot (46-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, 32-inch LCD TV with satellite channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Grand Room, Accessible, Partial View

Grand Room, Accessible, Partial View

2 queen beds
400-sq-foot (37-sq-meter) room with a balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Premier Room, 2 Queen Beds, Accessible, Ocean View

2 queen beds
400-sq-foot (37-sq-meter) room with a balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Two Queen Beds, Ocean Front

Two Queen Beds, Ocean Front

2 queen beds
500-sq-foot (46-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, 32-inch LCD TV with satellite channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Run of House

2 queen beds
Features a private balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Room, Ocean View (Choice)

Room, Ocean View (Choice)

2 queen beds
500-sq-foot (46-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, 32-inch LCD TV with satellite channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Room, Oceanfront (Choice)

Room, Oceanfront (Choice)

2 queen beds
500-sq-foot (46-sq-meter) room, balcony with ocean views

Entertainment - Free WiFi, 32-inch LCD TV with satellite channels
Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Room ( Based Upon Availability At Check-In)

Room ( Based Upon Availability At Check-In)

1 king bed or 2 queen beds
Features a private balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Bay View

Bay View

2 queen beds
Features a private balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Signature Ocean View

Signature Ocean View

2 queen beds
Features a private balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Signature Direct Ocean View

Signature Direct Ocean View

2 queen beds
Features a private balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
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Jacuzzi Ocean View

1 king bed
Features a private balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Hide room details
Jacuzzi Direct Ocean View

Jacuzzi Direct Ocean View

1 king bed
Features a private balcony

Entertainment - Free WiFi and satellite channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Hide room details
Grand Hotel & Spa
2100 N Baltimore Ave, Ocean City, MD US 21842

Rooms
Make yourself at home in one of the 251 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a fitness center, and a seasonal outdoor pool. Additional amenities include complimentary wireless Internet access, concierge services, and an arcade/game room.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Planning an event in Ocean City? This hotel has 10922 square feet (1015 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • In-room safe fee: USD 1.59 per night
  • Rollaway bed fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Energy surcharge: USD 1.59 per accommodation per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Beauty Shop/Salon
  • Coffee Shop
  • Conference Rooms
  • Elevator / Lift
  • Fitness Facility
  • Game Room
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Seasonal Pool
  • Poolside Bar
  • Room Service
  • Shopping
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2353 reviews
from Elkton, Maryland
Submitted on 23-05-2016
We had an ocean front view so you can't beat that. Unfortunately, the hotel is getting "long in the tooth" and is in need of a major renovation. Wall paper in the bathroom has been patched (poorly) many times, room decor is outdated, and hallways smelled musty. The parking garage was filthy with trash in the stairwells and graffiti in the parking elevator. The parking elevator was not even working a few times during our visit. All of this might be acceptable for a medium/low priced hotel. We we... Read more
from Williamsburg, Virginia
Submitted on 24-05-2016
We have stayed at the Grand Hotel every year for the past 8 years and have always loved it. The hotel itself is great for it's age and is clean and well kept for the most part. However, the past 2 years, and especially this year, I found the front desk staff to be unfriendly to the point of being rude. There were no smiles or thank yous. When I checked out I was simply told ok you're good to go. No "How was your stay" "Thank you come again"....nothing. It was as if they could care less if I ... Read more
from worton maryland
Submitted on 24-05-2016
My husband and I stayed one night at this hotel and wish we had booked it for our whole stay. They staff Valerie and Kendall were awesome at the front desk. I loved the room and the location of the hotel. Does seem like a place like that would have a Free Continental Breakfast but at any rate its a great, located around other stores as well just walk out on the boardwalk and start shopping :). I did think the little store inside was very expensive . I purchased one small , I mean very small scoo... Read more
from Lancaster, Pennsylvania
Submitted on 25-05-2016
We have stayed here many times and enjoy this hotel great location and has pool and restaurant plus right on the beach! !!!! Unfortunately , had deal with terrible experience of person falling and dying on our floor only a few doors down which was quite tragic and sad and difficult to explain to my child.
from Waynesboro, Pennsylvania
Submitted on 25-05-2016
This was at least my 5th time staying here at the grand hotel. I love it, the service is great and everyone has always been friendly. Also has a parking garage which is great for the purpose of cruise week and keeping my car dry!
from
Submitted on 02-06-2016
Extended family Memorial Day weekend trip. Very nice and clean hotel. Friendly staff. Lots of things to do within the hotel and several dining options. Stores, nice game room, exercise room, nice deck around outdoor pool. Would stay here again. Only thing I would change is to add a hot tub.
from Johnstown, Pennsylvania
Submitted on 04-06-2016
Recently visited Ocean City and went a day early and decided to stay the night at this hotel. From the outside it looks beautiful and with it having its own restaurants, bar, game rooms, and spa how could you go wrong? Upon check in the hotel was very dated, clean but dated. The hospitality of the staff was the worst I have ever experienced (especially with the amount you pay you would think they could show a little courtesy) We got to our oceanfront signature room and all I could do was laugh. ... Read more
from Columbia, Maryland
Submitted on 05-06-2016
As other reviewers mentioned, it's definitely a faded property. But it was clean. The staff was friendly and accommodating. It's on the quiet end of the boardwalk but an easy walk to more of the action. The bed was way past its prime, it sagged in the middle! For the price we paid, I probably would not stay here again. We paid extra for an ocean front room and ended up with what I considered very much a "partial" ocean view. Half our view was the property next door due to the curve of the buil... Read more
from Richmond, Virginia
Submitted on 06-06-2016
Grand Hotel and Spa is clean with decent sized rooms. We stayed in an oceanfront room and we loved the view. Our friends stayed in a partial oceanfront room and enjoyed seeing both the city and the shoreline. The boardwalk is wide and there are plenty of shops, restaurants and bars. We went to the other end to check out the main area for shops and where you can rent jet skis. It's a nice city. Good for couples or for families. We were there the last weekend in September so it was not as crowded.... Read more
from Hanover, Pa
Submitted on 07-06-2016
Family stayed one night at the Grand this June. We had a side view of the ocean and the room was very large. The hotel has great amenities like on site coffee shop, outdoor pool bar, pizza shop and indoor bar/restaurant. You could easily have all the things you need for a vacation at the Grand Hotel. Would I stay here again, yes I would.
from York, Pennsylvania
Submitted on 18-06-2016
Our stay was great. The rooms and entire hotel are very nice and kept very clean. My only complaint was that we had very loud neighbors who were up very late and then got up very early. Other than that, we enjoyed the great views of the ocean and great boardwalk location. See you again soon!
from Sevier County, Tennessee
Submitted on 19-06-2016
The hotel was great the manager and group sales rep Kim are asume there was 1 counter person a female was was less than customer friendly. Everyone else was great beds need an up grade mattress are really uncofterble
from Lebanon, New Jersey
Submitted on 19-06-2016
Good location in Boardwalk. About a 2 mile walk to the amusement park. Short walk to beach and other places. Big room and nice balcony. Both indoor and our door pool. I would recommend to families. 24 hour coffee shop. Plenty of free parking. Work out room.
from Fayetteville, GA- outside of Atlanta
Submitted on 19-06-2016
The hotel is very conveniently located; Easy to drive to and then walk wherever you need to. Far enough away from the Boardwalk (1.5mi) that the beach wasn't too crowded. Nice view! The wi-fi was extremely spotty; and I couldn't connect on either device much of the time. The bed (s) was fairly comfortable, but the pillows were a little hard. The AC couldn't be beat! The room was cool & comfortable; and the fan part ran all night which was great, as we like the ambient noise. The water p... Read more
from Easton, Maryland
Submitted on 19-06-2016
The Grand Hotel has everything you would need in a family vacation - nice location, indoor and outdoor pool, on-site restaurants and a very friendly staff. The room was a very nice size although the bathtub/shower was definitely not very good - the shower nozzle kept falling off! The only real complaint we had was that our room - which was booked as a direct oceanfront room - partially overlooked a parking lot. That might be enough to discourage us from coming back to the hotel later this summer... Read more
from Johnstown, Pennsylvania
Submitted on 01-07-2016
generally a nice hotel. wifi is horrible can't connect 99.9% of the time. although the rooms are non-smoking would like to be able to smoke on balcony rather than having to go to the car pool to smoke, which all the other smokers felt as well. like the shops on the ground floor. very nice pool.
from Lewes, Delaware
Submitted on 01-07-2016
Great view of boardwalk, beach, and air show! But very poor room lighting, outdated bathroom. Trash can at ocean-side exit was overflowing onto walkway. Hotel needs renovation, else lower prices. Front desk staff efficient and friendly. Would like to try again in off-season.
from Newburgh, New York
Submitted on 02-07-2016
This hotel was very clean. The service was great! It is in a very convenient location; right on the Boardwalk and steps from the beach. This is the first time going to Ocean City and I would highly recommend this destination, as well as, this hotel. I loved having a kitchenette. I brought breakfast items with us to eat in our room and then went out for the day. Thank you Tudor for a spotless room and your hospitality!
from Lancaster, Pennsylvania
Submitted on 02-07-2016
It's a nice hotel on the boardwalk, easy access to the beach and walking distance to restaurants and entertainment. Indoor and outdoor pool, plus parking garage. It's a good value for what you pay for. The service while we were staying was excellent. Tudor was very polite and helpful in getting us anything we needed. For that reason my review is 4 stars instead of 3.
from Mount Wolf, Pennsylvania
Submitted on 02-07-2016
Very nice hotel excellent professional staff Room was nicely decorated, beds were very comfortable, three big pillows for each bed, crisp and clean linens, towels were large, fluffy, absorbent, and clean. Room was quiet this is the best place to stay at the ocean
from mt top
Submitted on 03-07-2016
Nice hotel if you are looking to be on the boardwalk. Located on 21st Street on the boardwalk. It is a nice walk to the end of the boardwalk. Perfect distance to beach and restaurants. We parked our car at the hotel and walked everywhere. Hotel is clean and staff is friendly. First floor (200 level) rooms allow pets in off season. The first floor room I was assigned had an oder. I asked for another room and was quickly moved. Rooms have small fridge, microwave, and coffee pot in kitchenette. N... Read more
from Chester Springs, Pennsylvania
Submitted on 05-07-2016
My friends and I stayed at the Grand Hotel the week of June 11-18. The hotel is in a great location - centrally located on the boardwalk and convenient to everything. The room was spacious and clean. We enjoyed the pool. It was clean and lounge chairs were provided. I would stay at this hotel again.
from Ocean City, Maryland
Submitted on 06-07-2016
centrally located near a lot of attractions and restaurants as well as mini golf and shopping on the boardwalk, nice outdoor pool, easy to find parking in the parking garage, coffee shop and shopping downstairs, enjoyable trip for all ages.
from Baltimore, Maryland
Submitted on 11-07-2016
Beautiful, clean hotel. Loved my stay! Will definitely stay again. Pool was wonderful too! Loved the location no need to get back in the car until time to leave. Room was big and the Jacuzzi tub was so relaxing. Great job Grand!
from
Submitted on 11-07-2016
Stayed with a couple of friends from the 07/07-07/10 2016 and had an amazing time. All of the staff members were very friendly and accommodating from the time we stepped in the hotel at the front desk to when we got to our room. The individual who was looking after our room for the duration of our stay, Tudor, was exceptionally great. Tudor always made sure we had everything we needed, and went out of his way to ensure our stay exceeded our expectations. Thanks for everything! We loved the... Read more
from Waynesboro
Submitted on 11-07-2016
Lots of things need updated. Lobby was updated but rooms are still dated. Carpet needs cleaned thoroughly or replaced throughout rooms. Mattress was not comfortable. A heated indoor pool would be nice. The water was too cold to enjoy. Went for breakfast at 7:15 and the doors were open but not one person in site to seat is. We went to Happy Jacks and was seated right away. Our tub was clogged and filled while showering. Gross. Maintenance did come and unclog it.
from Latrobe, United States
Submitted on 11-07-2016
The room was clean, the view was great, and it was close to everything. The Grand Hotel is right on the Boardwalk and has things for everyone to do. You can rent bikes, walk, or just sit and people watch.
from Lebanon, Pennsylvania
Submitted on 11-07-2016
We have been staying here for years. Great beach access and location to boardwalk and other attractions. Hotel is well kept and staff is friendly. The hotel has a coffee shop inside and there are stores to shop at for quick items and food connected. Overall solid place to stay.
from Lancaster, Pennsylvania
Submitted on 11-07-2016
I do love staying at the Grand because of location, especially on the ocean view rooms i get to enjoy the ocean and the bay site also. only thing i do not like is the express check out i feel being rushed to leave the hotel. I sometimes stay at Holiday in the made us feel like a family members.
from Frackville, Pennsylvania, United States
Submitted on 12-07-2016
Spent a three day weekend at this hotel and loved every minute of it! Great staff, beautiful spacious rooms and the view was second to none! Right on the OC Boardwalk, just steps from the beach. Will be using this hotel again in the future! The hotel also featured a great coffee and breakfast spot as well as a great pizza restaurant.
from Lothian, Maryland
Submitted on 12-07-2016
We had a great time. Everyone was so helpful and nice. The rooms were clean and comfortable. When we checked in the desk staff made sure we had rooms side by side. Since we were attending a wedding it made it easy for us all to get together quicker. Very happy with our experience. If ever in Ocean City we will stay here again.
from Lancaster, Pennsylvania
Submitted on 12-07-2016
my room was on the 4th floor 421 great view of the bordwalk and beach the room was clean and when requested more towels or anything the house lady was more than helpful even if she didn't have it she would recommend where i can get it. i beleave her name was Ioana and she told me she was from Romania,great girl.again our stay was very pleasant.
from Wilmington, Delaware
Submitted on 13-07-2016
Nice hotel but expensive for what you get. Stayed here many times, need to book online to get any type of discount. We were told something different on the phone when it came to checking in early. Hot tub was falling apart, bathroom exhaust did not work and there was other people's hair in the dresser drawers. Overall stay was ok, may be time to look for a new place.
from
Submitted on 14-07-2016
We checked out today after 3 nights. The best part of this hotel is the location and view. Housekeeping was always swamped and didn't get near our room until after 3 when we were in there. This meant no housekeeping except for giving us towels. The halls and elevator do not have ac which made it uncomfortable. The room ac worked great. The wifi was in and out, more out. We found the Hotel and all the nearby shops/restaurants to be very expensive. We had originally thought that we wouldn't need ... Read more
from King of Prussia, Pennsylvania
Submitted on 15-07-2016
This place is getting old and tired. The rooms are basic. Our room had furniture that had not been updated since 1980. The room had a flat screen tv but in this day and age.... The hotel provides only access to 30 channels. The mattress in my bed was pretty well worn. Our room had no sofa or arm chair. Just two upright padded seat chairs around a small table near the patio doors. The table was well worn and old with the plastic edge around the circumference of the table peeling. There we... Read more
from
Submitted on 16-07-2016
Great place, great room & a FANTASTIC VIEW! First time in OC, booked thru their website. Everyone was super friendly and helpful. Don't miss the beach nor the Wonderful views of sunrise from the balcony. AC was better than good. Kept us extremely comfortable on 90 degree days.
from New York City, New York
Submitted on 16-07-2016
Good hotel to stay. Location is excellent. Hotel is by the boardwalk. Restaurants are within walking distance. Room was cleaned everyday and got balcony. Fitness room, indoor & outdoor swimming pool are available. Ample parking space.
from Henrietta
Submitted on 17-07-2016
This was my fourth trip to OCMD, first time taking my family. I had high hopes for our stay but there were so many issues I am embarrassed I chose it. THE GOOD: We had a great view of the ocean, even from our 3rd floor room - the last room available. Being on the boardwalk we had plenty to do and see. THE BAD: my in-laws got stuck in the elevator and when they called for help they were put on hold and then got static. Another guest and I pried the elevator doors open when we realized it had s... Read more
from Berryville, Virginia
Submitted on 20-07-2016
My family and I just took our 5th trip to the Grand Hotel. This time we did an extended weekend and downgraded to a Sideview Room. We normally do Direct Ocean Front and have also had Ocean View in the past. Overall, we were pleased with the side room. We had to turn our chairs to see the Ocean,but we could definitely see it and we could also see the Bay. If we had been higher up, the views would have been much better. We were on the second floor, room 202. We had a direct view of the parking ga... Read more
from Meldola, Italy
Submitted on 21-07-2016
We paid a premium price for direct ocean view and it was beautiful. The room itself was large, clean and comfortable. Located right on the boardwalk so the beach access is great! The breakfast was very good with excellent service. The cafe sandwiches were good but the service is very slow. Over all experience was good but we definitely paid for the view more than anything else.
from Wheeling, West Virginia
Submitted on 23-07-2016
We made a reservation at this property several weeks prior to our arrival, received our confirmation and everything was great. A week prior to arrival I receive a phone call from an extremely rude front desk agent named Ryan stating our reservation has been canceled due to policy restrictions not being met. According to Ryan all policy's where sent in the confirmation email. I read the email back verbatim which never mentioned about a deposit needing to be placed prior to arrival. I got the resp... Read more
from Frederick, Maryland
Submitted on 23-07-2016
Hotel is wonderful, clean, nice pizza shop downstairs, spa on site, and on the boardwalk. No sofa in the room we stayed. Room was clean but they missed leaving or refilling the tea, coffee...etc. Beautiful view , parking garage next door accommodates, and there is plenty of parking with that. They did allow two permits at that time. If you want breakfast downstairs go early. The line was long and not worth waiting. Nice lobby and entrance with very wonderful front desk staff. Downfall is w... Read more
from
Submitted on 24-07-2016
Outstanding Stay liked the hotel the rooms was big, only problem is the trash smell, they need to relocate the trash area its located in front of the hotel bad call. Also the elavated leading to the parking garage need cleaning.
from
Submitted on 25-07-2016
Took the kids for a weekend getaway for my son's birthday. The Grand has a great location on the boardwalk. However the hotel is in need of repair and updates. The lobby, elevators, and outside area smell badly of rotting trash. Everyday the smell was present. There were lots of fruit flies in our room every time we opened the sliding glass door to go on the balcony. I am guessing that had to do with the Dumpster. Over the price of the hotel was too expensive given the lack of cleanliness. Would... Read more
from
Submitted on 25-07-2016
My family enjoyed the time. The rooms are nice, but need to be updated. The price is too costly for a night stay. The hotel needs to offer discounts. A good place for families to stay. Most differently will stay here again.
from Yonkers
Submitted on 25-07-2016
The room was clean; furniture a bit old and drapes at the window could be replaced or cleaned. Good location, staff very helpful. Soap dish needed on the tile in the tub for when you are taking a shower.
from Bronx, New York
Submitted on 27-07-2016
Earlier this week I had a stay at the grand. I was very impressed by this hotel as I expected it to be decent at best. This was my first time in ocean city and the grand helped make it great. When I arrived my room was not ready as I arrived early so we came back an hour later and it was complete. I stood on the 11th floor. I ordered a signature service ocean view but my room seemed to be more of a partial ocean view and more like a side view. Other than that the room was very clean and the air ... Read more
from Greensburg, Pennsylvania
Submitted on 28-07-2016
We really enjoyed our stay and vacation at the Grand Hotel. We shared the trip with 5 families who all stayed at the Grand. The location was perfect. Rooms were very clean . I would definitely consider staying again. We come to Ocean City. We usually stay at or around the Dunes . Very pleased
from Easton, Pennsylvania
Submitted on 31-07-2016
We had a nice side view room stayed in rm 522 there were a few issues w this room that needed to be addressed during our stay. The safe did not work and neither did the hair dryer in the bathroom additionally the shower headnwas so loosebm that a stream of water was spraying over the shower curtain onto the floor. I called down to the desk to have these issues resolved but im disappointed that they were obvious issues and they were mot taken care of prior to our arrival, although with this said... Read more
from Lititz, Pennsylvania
Submitted on 31-07-2016
We have stayed here many times and the updates are great We very much appreciated that the entrance is no longer the home for the smoking area.. The entrance area however still has garbage drainage and odor that greets you outside the front entrance. We were roomed near the kitchen elevator on the 6th floor and the garbage smell enters the hallway as well. The service is good and employees are very pleasant I hope management cleans up the garbage situation.
from Rochester, New York
Submitted on 01-08-2016
Wish rooms were modern, cleaner along with rest of property. Bathrooms are tiny, no fans. Housekeeping was no where around one day, had to ask to have room cleaned. Elevators filthy all day. Had car issues, hotel staff no help, no rides, thank god for AAA.
from US
Submitted on 01-08-2016
We enjoyed our stay at Grand Hotel & Spa. The room was nice, I really enjoyed the small pantry area. At first I was a little upset I didn't get the ocean view but after seeing our view looking out on the strip and marina from the balcony, I was very pleased. I don't know about other floors but the 8th floor hallways & elevator bank was extremely hot and humid. There was also the ladies room in the lobby area that was not up to par where it needed cleaning badly, especially a couple of the stal... Read more
from Mount Airy, Maryland
Submitted on 01-08-2016
There were no instructions in the room about operating the phone, I was not able to turn off the message light and had to call for assistance. The chain lock on the door was missing a screw and I had to ask twice before it was repaired.
from Bethel, United States
Submitted on 04-08-2016
We were there as a family, when I booked online I could not for some reason book four consecutive nights so my reservation was split up. They front desk kept closing me out and they gave me a room smack in the middle of a "family reunion". Family members were constantly knocking on our door, and they were at each others rooms making noise at late hours. Housekeeping did not leave new items in the bathroom when they cleaned. No hair conditioner at all was given.
from Pennington,NJ
Submitted on 04-08-2016
We enjoyed our stay. It was a good place but a little overpriced for what you get. Our shower head broke so we needed to be moved to another room. We unfortunately had a lot of things with us but they did move us up to the higher floor with a Jacuzzi, so that was nice. The only thing we didn't like about the move is we could not longer sit out on the patio because the balcony did not have a cover and it was raining. The two girls enjoyed the jacuzzi and we enjoyed the view but the room got ... Read more
from Ellicott City, Maryland
Submitted on 04-08-2016
I was looking for a quick getaway with my son and decided to stay at the Grand. I have been here a few times for an office retreat and family reunion so I knew the location and amenities. This time a had a side view which was more of a view of the roof so I may opt for an ocean front next time. or at least remember to ask which side the view is on as the promo photo does not show the side view that is mostly roof-top. That photo shows a side view that may actually show more ocean on the side.... Read more
from Downingtown, Pennsylvania
Submitted on 04-08-2016
Our room was a side view on the 4th floor. The prior year we had an ocean view on the 9th floor, that was so much better. The 4th floor just wasn't high enough to see much. The family next to us was very noisy with a baby crying til close to midnight for 2 nights. The conviience of the parking garage at no cost is great. The location of the hotel is in walking distance to Phillips Crabhouse and many other great places to eat. The rooms are large so you don't feel you are living on top of each o... Read more
from
Submitted on 04-08-2016
My family stayed from Sunday to Thursday. There are good and bad things. The good thing it's a clean hotel. It's a little dated but large rooms. The bathroom was small but clean. The staff is good and helpful. The wifi is horrible. Overall it's not a bad place to stay.
from Walden, New York
Submitted on 07-08-2016
Had a wonderful time!!! Great family fun again this year. Can't wait to plan again for next year. This year we were on the 11 Th floor and the rooms and views were unbelievable. Wish the time didn't go so fast. Thanks for a great time!
from
Submitted on 07-08-2016
We had great time here, nice location and friendly staff. Our housekeeper Tudor really took care of us. Very nice guy! Keep up the good work. It's right on the boardwalk and there is store which has really good fresh drinks. Also nice outdoor pool on the second floor with great view
from McVeytown, Pennsylvania
Submitted on 07-08-2016
I love this hotel. This was our 3rd year in a row staying here. Great location. Very clean. Friendly staff. Wonderful ocean view. Walk right out of the hotel onto the beach. The outdoor pool is nice with a bar to get excellent frozen drinks. Internet not so great. Need freezers in the fridge to keep ice packs cold to pack lunch for the beach.
from
Submitted on 07-08-2016
Had a large group with a beautiful ocean view. Corner room allows us to see bay and ocean. Shops ice cream and restaurants right in the hotel. Felt badly the first night as there was only one person working in Epic and we served as our own waiter ordering our food and drinks and telling him at the bar. Food was good and we left a great tip for the poor guy. Outdoor pool was great with snacks and a bar. Quiet environment away from the noise further down the boardwalk but the trolley stops righ... Read more
from
Submitted on 07-08-2016
Beach is right outside the door. You can see the whole beach from your window. Everyone that worked there had a smile, and the pools where amazing. Me and my dad enjoyed the mini arcade and mini golf is in walking distance. I would give it 4 1/2 stars if I could.
from Bradford
Submitted on 09-08-2016
This was the third year my husband and I stayed at the Grand. This year was the most disappointing. I paid for an ocean view room (I'm aware it was not a DIRECT ocean view) but we were put in a room on the side of the building. The only view we had was of the dirty hotel next door. I spoke to front desk about getting a room change. They were unhelpful and refused to change my room. I didn't push the issue, I figured we would not be spending much time in the room. There is a man who does sweepin... Read more
from Belmar, New Jersey
Submitted on 11-08-2016
Stayed for three days. Room is nice size and hotel is conveniently located. The furniture and decor is old, and definitely in need of updating. The wifi needs a boost too. Every time you go on the internet you have to renter the password. Overall the stay was enjoyable, but prices are high for condition of the hotel.
from Fords, New Jersey
Submitted on 13-08-2016
Excellent hotel. The staff and cleaning crew were exceptionally fabulous. The rooms were kept very clean. Our housekeeper Tudor was fabulous. He was the only housekeeper that we have had that always asked if there was anything more we needed in the room. I would rate him as a grade A housekeeper. The rest of the staff also went out of there way for the guests. Look forward to staying there again next year.
from New York City, New York
Submitted on 13-08-2016
Many of the hotels in OC are dated beach town hotels and the Grand is as close you will come to a high rise hotel other than the Hilton. Although this hotel has dated decor it was very clean and convenient to good restaurants, mini golf etc. Large rooms with large ocean view balconies, flat screen tv, digital safe in room, refrigerator, microwave & coffee machine. The beach is right out the back door just across the boardwalk with chairs and umbrellas for rent. My wife and I came to enjoy the be... Read more
from Maryland
Submitted on 14-08-2016
There aren't many mid-priced hotels that are above average but I would put Grand Hotel in that category. It's Ocean City, it's mid-priced, it's on the Boardwalk - if you're expecting everything to be perfect your expectations need to be realigned. But if you want a very good hotel in a great location where the positives outweigh the negatives - this is your property. Pros - * Location - right on the Boardwalk * Room Size - definitely above average for OC * Maintenance - I saw a lot of posts a... Read more
from Duncansville, Pennsylvania
Submitted on 15-08-2016
Disappointed this year. Our room was dirty. Oily sticky, stain on the balcony (preventing us from going out in our bare feet), wallpaper pealing and things splashed on the walls. The front desk staff was always friendly and helpful though.
from
Submitted on 15-08-2016
This place was undergoing renovations and I still had a wonderful room. The beds were so comfy. The ocean view was great. I would stay here again in a heartbeat. Loved that it was right on the boardwalk. Great pizza right downstairs.
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