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Hilton Garden Inn Baltimore Arundel Mills

Baltimore, MD, US (BWI)

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Based on 457 reviews
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Hilton Garden Inn Baltimore Arundel Mills
7491-A New Ridge Road, Hanover, MD US 21076

Meade and NSA are just minutes away. The Hilton Garden Inn Hanover hotel provides complimentary shuttle service to the Arundel Mills Mall, Baltimore Washington International Airport (BWI), Amtrak and the light rail.Hospitality is the hallmark of our Hanover, Maryland hotel. Guest-friendly services run the gamut from an on-site restaurant, indoor swimming pool, and 24-hour business center to meeting room, fitness center, 32-inch HD LCD TV, and complimentary high-speed wireless Internet access in every guestroom and throughout our Hanover, MD hotel.An ideal location makes it easy to access a variety of attractions. Satisfy your shopping and dining cravings at Arundel Mills Mall, which is adjacent to our hotel in Hanover, Maryland. A wealth of fun things to do is just 15 miles north in Baltimore's Inner Harbor, home to the National Aquarium and Oriole Park at Camden Yards. A half-hour drive south will put you in Washington, DC, home of such historic sights as the Lincoln Memorial, White House, and U.S. Capitol. Reaching Arundel Mills, Maryland is a breeze. We're just a couple of miles from Interstate 95 and a short drive to the US Naval Academy, Ft. Meade and NSA. Plus, our convenient location puts us within close proximity to several airports, including Baltimore-Washington Airport, Reagan National Airport, and Dulles International Airport.We look forward to your arrival at the Hilton Garden Inn hotel in Hanover, MD.***** Everything. Right where you need it. ® *****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 457 reviews
from Richmond, Virginia
Submitted on 17-05-2016
Nice Property tucked away from the Mall and Casino crowd. The hotel is down the road from Arundel Mills. The hotel was nice and clean with an indoor pool. Front desk staff was nice and knowledgeable about the area and hotel.
from Hanover, United States
Submitted on 18-05-2016
Hotel is very clean. Free shuttle service is great. Only took 1 minute to check in and we were in our room within 5 minutes of arrival. Definitely recommend for anyone looking to do anything in Arundel Mills area (casino) and only a 10 minute drive into Baltimore.
from Hanover, United States
Submitted on 18-05-2016
We took an adult trip for the weekend to go to the casino. The staff was more than accommodating, and checked us in fast and friendly. The complimentary shuttle to the casino was awesome and quick! Will stay here again on our next trip.
from Crownsville, Maryland
Submitted on 24-05-2016
Parents night to relax and enjoy a quiet evening . #Hilton rocks #feels like a vacation without having to travel so far away # can't wait to come back again . #mon and dad finally kicked their feet up
from Hilton Garden In Baltimore Arundel Mills, United States
Submitted on 25-05-2016
The Hilton Garden Inn recently hosted a group of athletes for the weekend. The hotel staff was polite, helpful and accommodating in every way. The location of the hotel was great. Being so close the Arundel Mills Mall we had countless food and entertainment options. The complimentary shuttle was very accessible and made getting large groups of people around very easy.
from Ohio
Submitted on 01-06-2016
My husband and I spent four nights over memorial day weekend at the Hilton Garden Inn . We were greeted on arrival with a very friendly and helpful front desk staff. They informed us of their free shuttle that was available to take us anywhere within a 5 mile radius. We parked our car and never used it again for the whole weekend. On arrival to our room the first thing I noticed was a lovely clean mint smell. The air-conditioning worked beautifully. The bed had adjustable comfort levels which I... Read more
Submitted on 01-06-2016
We didn't have housekeeping services the entire time that we were there. I had to call the front desk a couple of times to request service, but never received it. I'm terribly disappointed that there was such a disconnect in regard to having my room cleaned.
from Fort Myers, United States
Submitted on 02-06-2016
We visited the Hilton Garden Inn near Baltimore while visiting our daughter and family. We were able to easily park and check in was efficient. The lobby and room were clean. There were large groups of people obviously enjoying the hotel and amenities. We would highly recommend this location with easy access to Baltimore and airport.
from dupont, United States
Submitted on 05-06-2016
I was going to the airport, we are told the Van leaves every 30 minutes. I went to get on Van and the driver asked were are you going I said airport he goes no one told me than as he walks by shacking his head like it was my fault. The staff seems unhappy lately and I should of never had there issues brought out to me
from Virginia Beach
Submitted on 05-06-2016
The hotel was very convenient to Arundel Mills and Maryland Live Casino. I had the best hotel breakfast ever. The entrance to the hotel was difficult to find, passed by it on the first go round. The staff was very courteous. However, the lobby trash can appeared not to have been emptied from the day before.
from Las Vegas, United States
Submitted on 08-06-2016
This trip was a high valued and highly chlorinated experience. For the price I paid for the room it was very small. I have stayed at Hilton location many times and I believe they need to re-evaluate their room size. But the reason I am upset about this visit is the overly chlorinated pool. My children, my spouse and I all have to rinse our eyes out and throw away our clothes after this trip. That is how strong the chlorine was. Even after washing our clothes it reeked of chlorine.
from Chambersburg, Pennsylvania
Submitted on 15-06-2016
A little disappointing for a Hilton garden inn. Floors dirty in hallway and lobby. Coffee was not there in the lobby 24 hours. Shuttle service was great and convenient. Bed comfortable and pool was great! Breakfast was confusing, but flavor was good, but overpriced for quality.
from Illinois, United States
Submitted on 17-06-2016
Excellent hotel. Staff is very accommodating and friendly. Excellent made-to-order breakfast, one of the best. Relaxing atmosphere. I would definitely stay there again. Very convenient to airport and train.
Submitted on 21-06-2016
This hotel i would recommend it was me and my husbands 25th wedding anniversary we decided to stay local glad we did it was a wonderful stay all of your staff was nice but (Nashell was the best i meant her on my checkout day she was great) we will return thanks for an enjoyable stay
from washington DC, United States
Submitted on 21-06-2016
Hotel was excellent, clean, well maintained, great location with a great staff. Shuttle to mall excellent as parking is an issue. Plenty of outdoor space to enjoy the weather. Indoor pool was lovely and well maintained. Be aware that breakfast is not included in the price and can be extremely costly for a family, especially young children with small appetites.
from San Jose, California
Submitted on 22-06-2016
I stayed her for a work trip last week and enjoyed my stay. The bed was extremely comfortable and you were able to set its firmness which was nice. There were only four small pillows, so I wish they were bigger or more pillows in the King rooms. The bathroom was small but great for one person. I enjoyed the stand up shower. The amenities were pleasant. The gym was small but had all the essential equipment I needed. The pool looked pleasant and it was quiet at night which is nice. Only complaint... Read more
from WILLIAMSTON, United States
Submitted on 22-06-2016
The stay was a great one and I do intend to visit again, however, always be sure to check to make sure you aren't charged twice. Everyone make mistakes, however management didn't resolve this issue in a timely manner for my liking.
from Frederica
Submitted on 22-06-2016
The employees have terrible attitudes; unwilling to assist, and attempted to make their issue my issue. It is unfair for this facility to charge the regular fee with the kind of service they are giving.
Submitted on 26-06-2016
First let me start by saying I had really high hopes for this hotel. My wife and I had a staycation as we live in the area. We wanted to get away and have a nice time away from home. The issues began once we arrived around 5pm for check in. It took the receptionist 10 minutes to acknowledge us as we stood there at the desk waiting to check in. We found that to be incredible rude. She eventually greeted us. I guess they were adjusting something in the computer. She gave us room 531. so we made ou... Read more
from Virginia Beach, United States
Submitted on 29-06-2016
HGI is our preference while traveling. Staff is always friendly and quite helpful with local directions. The rooms are tastefully decorated and CLEAN. The beds are adjustable for a comfortable night's sleep. Hilton Honors (GOLD) provides us with a hot made-to-order breakfast and free internet. Checking out is a breeze.
from US
Submitted on 04-07-2016
Nice hotel but I couldn't use anything because of the family reunions. They took over the lobby, dining area, outside patio, parking lot, pool, gym, on the floor making noise until early a.m. I had to run my air conditioner all night just to drown out the noise outside. Inquire before you stay! Hgi is a great chain hotel but beware of them catering to multiple family reunions at the same time. No offense to the families which I'm sure had a great stay but made a less desirable one for others.
from Sargentville, Maine
Submitted on 06-07-2016
It was an easy trip from the airport. The shuttle service also took me shopping while I waited for my room to be ready. The pool was clean and fresh. The room was cozy, but the bed was not as soft as I like. The complimentary bottled water was appreciated.
from St. Louis, MO, United States
Submitted on 06-07-2016
I travel a lot for business and frequent Hilton Hotels. This is one of the best properties I have stayed at. Excellent facility and great customer service. I will definitely stay here again when I return to Baltimore.
from Suffolk, Virginia
Submitted on 07-07-2016
Good accomondations but the overall price wasn't reasonable. Did receive a complimentary upgrade based on availability. They didn't offer non pork products during breakfast contrary to my request. Need a better variety of breakfast items
from Charlotte, North Carolina
Submitted on 13-07-2016
This was a great place to stay during a visit to the Baltimore area. I love that it was close to shops and dining options and had a shuttle that ran 24hrs. If ever in the area again, would probably stay at this location. Nice place to stay when visiting the Baltimore area.
Submitted on 19-07-2016
Larry the bartender at the Hilton was awesome. He brought me a lava cake for my Bday since I was traveling and away from my family. Class act bartender and would recommend you stay here just for his hospitality. He is truly interested in your day.
from Indianapolis, Indiana
Submitted on 21-07-2016
Front desk personnel has a great sense of humor and quick to solve any problems you may have. The bartender Larry was awesome! He was great at keeping everyone at the bar engaged in conversation, and help us all feel at home while we unwind. Very comfortable atmosphere with awesome employees. I definitely recommend the stay, even if it's just to hang out with Larry. He made my day!
Submitted on 25-07-2016
Always stay at Hilton brand hotel for consistent, clean & dependable facilities. The breakfast bar is nice, even though we left too early in the morning to use it. The rooms and the bedding never disspoint us.
from Grovetown, Georgia
Submitted on 26-07-2016
Had a reservation yet I was treated as if I didn't have one. I waited three hours for my room to be ready after check in time. The bathroom was dirty with hair on the sink. You would think they'd make things right! Yet never did...
Submitted on 27-07-2016
During my stay here it seems like they have no air conditioning in any part of the hotel except the rooms. The lobby, restaurant, elevators, hallways and bar area all stayed extremely hot and muggy. It's July in the Baltimore area...95-100 degrees and 75% humidity. When I arrived there was one person working the front desk and a line of people. Had to wait about 10 minutes. This wouldn't have been a big deal except see my first comment. It was apparent the gentleman was a bit surprised tha... Read more
from Chicago, Illinois
Submitted on 31-07-2016
Beds horrible, both elevators went out, room not ready at scheduled check in time.Family members left in lobby because unable to take the stairs. My honors rewards point was put on soemone elses number.
from Memphis, Tennessee
Submitted on 02-08-2016
I would stay here again. Room was clean. House keeping as well as front desk was friendly and helpful. Could use better pillows. Breakfast should be inclined. Weekend price was a little high. Pool was clean.
from High Point, North Carolina
Submitted on 03-08-2016
pleased with this room for the price......not what I was more...... very friendly staff.....cant wait to come back !!!!!! the location was the middle of everything you need...... food, shopping and gambling... had wonderful time
from New Britain, Connecticut
Submitted on 04-08-2016
They need more customer service training! Check in is at 4:00 and we had to wait almost 30 minutes for our room to be ready ! I'm a Hilton honors member so I was able to check in the night before and my room was still not ready!
from Bedford, Virginia
Submitted on 08-08-2016
We arrived at 12:30pm to arrange both of our rooms to be on the same floor. Front desk clerk advised that she could do that and would call us when rooms were ready and it should be before 4pm. We came back at 4:00 to find out our room arrangements were changed by another staff member which put our family on 2 different floors. There were 2 other families having check in issues as well. We finally received a key to one of our rooms at 5:00pm and we were told we would receive a phone call when 2nd... Read more
from Cleveland, Ohio
Submitted on 10-08-2016
Hotel staff was very pleasant and accessible. Food quality was good. Rooms and cleanliness of the rooms are average. The biggest problem that I had was that there was no air flow throughout the elevator and hallways of the upper floors.
from Newport News, Virginia
Submitted on 10-08-2016
This HGI is in a great location, with a nice lobby area. However, the beds are supposed to be Sleep Number beds-but they didn't work! This made the beds hard and uneven-resulting in the worst night's sleep ever! We reported this problem to the front desk clerk but she only shrugged in response. Since we have family in the area we would love to stay here again but probably won't without calling to confirm that the beds have been fixed.
from Omaha, Nebraska
Submitted on 16-08-2016
On check-in I asked if our rooms were adjoining. Clerk said she didn't know but they were next door to each other. They weren't. Apparently she's never toured the hotel to know that odd and even numbers are on different sides of hall and in this case were down the hall also. There was no mat in the bathroom so used a towel. Room was not cleaned the first day. Second day they made a perfunctory pass, pulled comforter up but sheets didn't fit and were coming off. Did not check toilet paper so we ... Read more