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Hilton Garden Inn Columbia MD

Baltimore, MD, US (BWI)

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Based on 362 reviews
Hilton Garden Inn Columbia hotel is only 9 miles from Baltimore Washington Airport, 8 miles from AMTRAK and metro, 20 miles from Reagan Airport in DC
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Hilton Garden Inn Columbia MD
8241 Snowden River Parkway, Columbia, MD US 21045

Certain to please the busy executive or leisure traveler are the Hilton Garden Inn hotel's array of special amenities including complimentary high-speed internet access, in-room hospitality center with a microwave, refrigerator and coffeemaker, two dual line phones with voicemail and data ports, large work desk, ergonomic chairs, On Command® video and games, complimentary HBO®, complimentary USA Today® each weekday morning, indoor swimming pool, whirlpool, fitness center with state-of-the-art equipment and a 24-hour complimentary business center with secure PrinterOn printing. The Hilton Garden Inn hotel in Columbia, MD offers 1,400 square feet of meeting space that accommodates up to 130 people as well as catering services. The Hilton Garden Inn hotel restaurant, The Great American Grill®, serves freshly prepared breakfasts daily. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation. Many Maryland corporate business centers and sightseeing attractions are a short drive away from our hotel in Columbia. Come enjoy Maryland hospitality and exceptional service at the Hilton Garden Inn Columbia hotel. *****Everything. Right where you need it.*****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 362 reviews
from Ewa Beach, Hawaii, United States
Submitted on 17-05-2016
We stayed here while house hunting and enjoyed our stay. Breakfast is not included and costs $10.99. The room was same as any other HGI. The customer service was standard for this type of hotel. It was clean up to date. The beds were comfortable. All in all, it was a good stay.
from Northford, Connecticut
Submitted on 19-05-2016
Excellent staff front desk people very helpful Lionel was very good helping with some things I needed with office paperwork copies etc also use of area around conference table area a huge help great staff
from Hendersonville, North Carolina
Submitted on 22-05-2016
The HGI in Columbia was my choice of stays for location/and/price. My wife & I were delighted to learn once we got to our room that on this delightful spring May night that we would be able to open the window (22" x 54") and have fresh air for sleeping, rather than turning on the HVAC unit. At dusk we were treated to the sound of ducks frolicking at a nearby pond (at the rear side of the hotel.) Oh... the ducks quiet-ed down after dark.
from Knoxville, Tennessee
Submitted on 24-05-2016
This Hilton was nice enough. They had complementary coffee in the mornings (only). No complementary breakfast. We ate in the restaurant one night and even though it did not seem busy it took a full hour to serve our food. We were a group of 8 and they brought the food out a few at a time and the food quality was just ok. The rooms were clean and had usb power ports added on the nightstand (which is always nice). The second night I could clearly hear the people in the room above me walking and ... Read more
from Raleigh, North Carolina
Submitted on 25-05-2016
Spa is cold, beds are uncomfortable. I didn't even try the breakfast as the reviews online stated that it was not worth the money. They didn't want to offer me my benefits as a gold member, I had to ask and in return was given a look of confusion so I just asked for a bottle of water.
from Williamstown, United States
Submitted on 31-05-2016
Very hot hallways, but other than that, everything was great! Super clean, nice comfy beds, great hair dryer and roomy space. Loved having a Kreuig as well in the room. Would certainly stay there again.
from Atlanta
Submitted on 03-06-2016
The staff made a mindane experience very fun! We appreciated the coffee and water bar in the lobby since we were not traveling during peak hours. The room was very clean and that is a number one priority!
from Columbia, United States
Submitted on 03-06-2016
I booked my room in advance and upon arrival to the hotel at check-in time (3:00 PM) I was told by the desk representative that my room would not be ready until 30 minutes later because there was a soccer game and the rooms were filled up. I asked if I could use any other room in the hotel because I needed to change my clothes since I was attending an memorial service. I was upset because I was not informed of this when booking the room and I could have stayed at another hotel. I came to Marylan... Read more
from Jamaica, New York
Submitted on 10-06-2016
We checked into The Hilton Garden Inn, after a huge snafu with the hotel, ES Sonesta, which was booked three months prior to our arrival. Our annual Jazz Festival was on, and somehow, by the grace of God, we we able to grab the last junior suite available. Fast forward, what a lovely hotel. This will be our go to hotel whenever we are in the area !! Loved it !!
from Hatfield, United States
Submitted on 11-06-2016
The rooms are comfortable and are well taken care of, the staff is friendly and helpful, the food has enough variety and is well prepared. It is a wonderful feeling when we come off the road to find a welcoming staff and top noch amenities for our various needs.
from Newport News, Virginia
Submitted on 12-06-2016
Great stay. Desk staff awesome. Breakfast wasn't the best. The service and the room was really nice. The internet could have been stronger. Overall based on the cost it is a great place to stay and I would recommend this hotel.
from Raleigh, NC
Submitted on 15-06-2016
I will never again return to this location. I was traveling with my husband and two small children. The first night was ok although the air conditioning in our king junior suite was not good. The second day my aunt informed me that the girl at the front desk, Meagan, told her they would be moving her as the entire 4th floor was reserved for a SWINGERS event. I was disgusted. I was located on the 3rd floor with my children and wanted to be nowhere near (nevertheless below where something like tha... Read more
from Pembroke Pines, United States
Submitted on 21-06-2016
Great value for the price. Hotel was clean and service was very good. Would stay again. Did not have a chance to use any amenities or sample their breakfast but I am certain they would have been on point.
from Winder, Georgia
Submitted on 01-07-2016
They were not prepared for large group for breakfast but the rooms were nice and comfortable. I would recommend for individual stay but not for large groups such as family reunion because they were not prepared.
from Falls Church , Virginia
Submitted on 02-07-2016
Business and social trip combined to see family in the area . Have been staying here approx 4 yrs off and on . Do like the indoor pool and indoor hot tub . Would like to see More hotels have a lobby design like Hilton Garden
from Fayetteville, United States
Submitted on 03-07-2016
LOVE Hilton Garden Inn EXCEPT for the mattresses! There is no air flow and it makes me sweat. Plus I have never been able to get those air chambers to my liking. This last stay the chambers never got firm and I ended up sleeping in a concave pit by morning.
from Clarksville, Maryland
Submitted on 05-07-2016
The excellent experience in this hotel because of very friendly staff and clean/comfortable room. The best part of the stay was in the lounge with a very friendly bar attendant. The breakfast was made to the order and delivered quickly for my appointment.
from Washington DC, District of Columbia
Submitted on 06-07-2016
My husband and I travel allot and we have had some good and bad hotel experiences. I am so happy we found this hotel. It is very clean, the rooms are large, it has free wif-fi and an amazing sparkling clean pool and hot tub. Everytime we are in the area we book this hotel. The front staff is very helpful, friendly, and welcoming. Look no further this is the one for a pleasant stay! The other hotels need to step up and pay attention to what customer service is all about. Thanks for a great stay!
from Grand Junction, Colorado
Submitted on 13-07-2016
We arrived late at night and were greeted by a friendly lady who explained to us that the rooms had adjustable beds. We were given the keys to room #301. Room #301 had the oldest, most uncomfortable bed I had seen since summer camp. I could feel the springs through the mattress. The sheets were clean, but very limp and worn, as was the comforter. I was disgusted, but it was 2:30AM. The next morning, husband complained to management and demanded another room. We were moved to room 314, which... Read more
from Canandaigua, United States
Submitted on 14-07-2016
Excellent hotel and location! Staff is TERRIFIC! We stayed here for son's lacrosse tournament which was only a few miles away. Restaurants and shopping nearby. They have laundry so we could wash the stinky uniforms!
from Williamsburg, Virginia
Submitted on 20-07-2016
The hotel was fine, although the staff seemed a little disorganized and less than professional. The digital room keys had a failure which required additional trips to the front desk, but they did respond quickly letting us in with a master key.
from Tunkhannock, Pennsylvania
Submitted on 24-07-2016
On July 15, 2016 I made an online reservation for a room at this Hilton for the next evening (July 16, 2016). Less than 5 minutes after making the reservation, I received a confirmation; however, the reservation indicated I was to stay there the night of the 15th. I immediately called the hotel itself and spoke to the woman who was working at the front desk that evening, explained that there was either a glitch in the system or I had mistakenly put in the date wrong, but either way I needed to... Read more
from Freeman
Submitted on 25-07-2016
I usually enjoy my stays at Hilton but this one service was the worst ever!!!!! Pro: The gentleman when i checked in was very helpful and informative about the area. The house keeping for our room was very friendly, and rooms were very clean. Con: 1. The beds are way way way to soft. You sit on the side and almost slide off. 2. Was there for a 3 day family reunion. The hotel was suppose to serve us a total of 5 meals to our banquet room. All the meals were cold; they didn't provide enough food... Read more
from Manhattan, United States
Submitted on 25-07-2016
Was not satisfied with the stay at this hotel. Although issues were resolved quickly, the problems encountered at the time of check-in set the mood for the rest of the stay. Room was large and had lots of space, but very loud from noises in the hallway and ventilating.
from Oley, United States
Submitted on 27-07-2016
The hotel was clean and comfortable. We were able to get an early check in. The location was very convenient. The staff was helpful and friendly. On check out we were able to leave our luggage and even our left overs from dinner until we left the area so we did not have to leave them in the car in the 100 deg car. Beds were very comfortable.
from Lancaster, VA
Submitted on 08-08-2016
Nice, clean hotel, but we ended up with a room with two uncomfortable double beds. We thought we booked two queens, but didn't. But what Hilton property still offers double beds? Overall, hotel was ok. Breakfast was pretty bad for any price. Restaurant staff need to wear hairnets!!
from Spring Arbor, Michigan
Submitted on 08-08-2016
We were able to get a good price on our rooms due to a HiltonHonors sale on this fine hotel. Staff was friendly and helpful at check-in, and our room was lovely and very clean. Since there is no free breakfast, we walked to the McD's across the street for hotcakes and sausage at a cheaper price than the hotel's $10.95 breakfast. Lots of amenties rounded out our visit. Will possibly stay here again when we visit our son.
from DC
Submitted on 10-08-2016
Okay but price is too expensive for amenities offered. I thought we were suppose to get cookies at check in or in the room. I thought there would be at least one morning free continental breakfast. Over all it was okay.
from Venice, United States
Submitted on 11-08-2016
This hotel's staff cannot be beat. Evan, the General Manager, has a fantastic group of people. The hotel was clean and in good repair. The location is great conveniently located off of route 100. I'll return again and again.
from Kingston, NY, United States
Submitted on 11-08-2016
I've stayed at this hotel numerous times! The location is easy to get and is in a great area very close to great dining and conveniences! The staff is beyond friendly and helpful and assure that guests feel welcomed and comfortable. It's a NO brainer... If you have to stay in the Columbia, MD area, this is where you want to stay. I am giving this feedback as an independent consultant who travels often and encounters many hotels. This is among the best!
from Alexandria
Submitted on 23-08-2016
The hotel was great until my wife and I order breakfast in the morning. The worst service I have recieved. I had to ask the server what I had ordered, since I ordered an omelette and what I got did not lookes like and omelette at all. It took 40 minutes to get the breakfast. We were not the only ones with issues.... everyone around us was complaining about their food and service.
from Baltimore, Maryland
Submitted on 27-08-2016
I had a quick one night stay at this hotel. Room and property were clean, staff was helpful, location was good. Nothing spectacular and nothing bad that would cause me to say it is better than average.I would stay here again if needed.
from Washington DC, District of Columbia
Submitted on 29-08-2016
The room we had paid for was unavailable at check-in @ 4:30pm. We were given a room that was not what we had paid for, then had fo wait until 6pm to be placed in a damp but clean room. The window in bedroom had a broken edge on the rail, right side by vent intake. Overnight attendant was awkward & dismissive.
from Niceville, Florida
Submitted on 30-08-2016
I stayed here one night while on business. Overall the stay was pretty average. That is not a bad thing. It is pretty much on par with other Hilton Garden Inn stays. It neither excelled in my opinion or was worthy of criticism. I guess the only main drawback is that they don't offer any kind of free/complimentary/continental breakfast option. They do have a great lobby area with plenty of room for people to have mostly-private conversations. If I was in the area again and the rates were good, I... Read more
from Towson, Maryland
Submitted on 06-09-2016
From and Hilton and being a member with repetitive stays all over the world in hiltons you want the good service and not a run around. From the first second nothing but disappointments. That is not okay in a Hilton
from ellicott city, United States
Submitted on 22-09-2016
It was the great location when we were visiting our family in ellicott city. Close enough to restaurants and bars etc. Dunkin Donuts is just steps away. Looks brand new hotel. Staff is pleasant and kind. Overall great stay for me. I will definetely use it when i get back to the area.
Submitted on 23-09-2016
Great hotel and staff. We have stayed at this hotel multiple times and even used its banquet facilities when we lived in the area. The hotel is well maintained, the rooms are clean and comfortable and the staff is always helpful.
from Sugar Hill, Georgia
Submitted on 25-09-2016
Everything was great except the very noisy shower heads. Not just noisy, but an awful screech. I informed the front desk but nothing was done. I could hear other rooms had the same problem as I went by.
from Richmond, Virginia
Submitted on 03-10-2016
We only Stayed one night. The rooms were Nicely appointed and were very clean. The layout of the room was very good. The beds were comfortable. Wish we had been able to stay there longer. I would recommend this hotel.
from Columbia, MD, United States
Submitted on 03-10-2016
Great price for a clean, quiet, and comfortable hotel. Only downside is that there is no continental breakfast. Service was great, and the rooms were spacious and cozy. Also a decent pool and workout room. Would definitely recommend.
Submitted on 03-10-2016
We needed an affordable, safe hotel for two nights when our visit required being in Baltimore and DC. The rooms were clean, although breakfast was expensive. We went across the parking lot to McDonalds.
from Beckley, West Virginia
Submitted on 09-10-2016
We flew into BWI from Beckley, WV on a promotional fee from Viaair, and wanted a nice place to stay. This was perfect. The staff was warm and friendly. The room was warm and very clean and everything we expected from the name brand hotel. No problems with anything and very easy to get to and located minutes from everything we wanted to do in the area. I would recommend the hotel for anyone's next stay.
from Philadelphia, United States
Submitted on 10-10-2016
Great room always book here when traveling down to the Baltimore area. Great location friendly and helpful staff family oriented Pleasant environment very clean friendly and helpful staff nice pool and workout center
from Bend, Oregon
Submitted on 13-10-2016
I travel a lot for business and have stayed in a lot of hotels, both good and bad. This hotel is one of the best! It's super clean, quiet and comfortable. The staff is friendly and engaging. It is in a convenient location for the businessperson. Special kudos to Irina and Queen, they are ambassadors of wonderful customer service and kindness. I will most certainly stay here again and recommend this hotel.
from Columbia, United States
Submitted on 17-10-2016
Staff was awesome, breakfast was delicious and overall a 5 star experience. Great location for business or pleasure in the Columbia, MD area. Nestled between Baltimore and Washington, convenient to BWI airport.
from Annapolis, Maryland
Submitted on 24-10-2016
Quiet, clean appearance. Called down to guest services around 11:30pm to request additional pillows was told that there was no available to bring them and she did not have access to get them. The next morning we walked to the front desk to request and explain the situation, clerk apologized immediately and informed us the pillows would be in our room. Later that night, noticed that the bed was made but the sheets however were not changed and the shower was not cleaned!
from Stanhope, United States
Submitted on 24-10-2016
When in the Baltimore area I will always stay at the Hilton Garden Inn in Columbia on Snowden Dr. Staff is great and friendly. Great atmosphere. The Chef knows his stuff. Prepares great dinners and presents them well.
from Collegeville, Pennsylvania
Submitted on 26-10-2016
Friendly staff, clean rooms. Overall, great value! Only problem was room service. They did not ask for room number and I have stayed in hotels where the number shows up on their system. Needless to say, I waited for a long time until I had to call again.
from Columbia, MD, United States
Submitted on 29-10-2016
Excellent choice of hotel for a business traveler or leisure. Close to outlet malls and variety of shopping and dining. It is outside of the heavy traffic areas and affords a quiet place to relax after a day of work.
from Scottdale, United States
Submitted on 30-10-2016
We enjoyed the level of customer service provided. The room was clean. The check in process was easy. Questions asked about near by places to eat etc were answered by staff. I asked for more towels and they quickly delivered them to the room. All staff was friendly. The check out process was easy. And the lobby area was very nice and welcoming.
from Fredericksburg, Virginia
Submitted on 31-10-2016
My room was very clean upon arrival -- always a good thing. The pleasant staff who make it clear they'll do what it takes to make your visit a good one was icing on the cake. The newspapers are kept in a handy location. The internet speed was fast enough to upload files to a business repository. The hotel is nice and quiet. This place is tucked in between a few neighborhoods. No loud traffic noise, no noisy interstate. Still only 15 minutes from my work locations.
from Cary, North Carolina
Submitted on 01-11-2016
Nice Hilton Garden in a corporate park setting. Very nice hotel and awesome staff. Stayed in a big clean suite. Not many shopping or dining options close by but only a short drive away. Really liked my stay and my rate was good. However, every time I've been back in town since, the rates have been very high compared to other Hilton properties in the area so I have not been back.
Submitted on 02-11-2016
A good hotel, nice and clean with professional staff 24/7. Free parking and wifi. The rooms are large, clean and have a small fridge. The hotel is situated near the US100 with good access to Fort Meade and close to shopping facilities (Arundel Mills Mall and the Mall in Columbia).
from Portland, Oregon
Submitted on 07-11-2016
Loved my stay here. Clean, pleasant room, lots of touches for the business traveller. Great front desk people - courteous, and assertively helpful. Although the dinner selection was small, my colleague and I both enjoyed our entrees. Quick trip to BWI for an added bonus.
Submitted on 19-11-2016
When we arrived our junior king suite was clean as it should be. It seems as if I hadn't asked for anything from the staff here I wouldn't feel obligated to write this review. I asked the man at the front desk if we could have a few chairs so my sisters would have a place to sit when they came to visit. He said it would be taken care of and I told him my room number. Four hours later I received no chairs. I guess because his shift was almost over he'd hand that simple task off to the next perso... Read more
from Tampa, Florida
Submitted on 26-11-2016
I have been staying here, at the Hilton Garden Inn, for the last 6 years. That may slant my review somewhat, but I consider the staff to be my extended family. This hotel is very convenient within the Washington Metropolitan Area, with easy access to I-95, Baltimore-Washington International (BWI) Airport, Baltimore, and other points between Baltimore and the District of Columbia. The location is perfect for me. One of my favorite restaurants in the United States, Victoria's Gastro Pub, is... Read more
from Houston, Texas
Submitted on 28-11-2016
Excellent service, clean rooms, many amenities and good value. The staff is friendly and attentive and made it a very enjoyable stay. Great location to walk or drive short distance to food, gas and local shopping.
from Solon, United States
Submitted on 29-11-2016
Great location, convenient to lots of shopping places in Columbia, Maryland yet away from all the busy noises and traffic associated with this increasingly busy town. Easy access to major highways. Will be using this hotel again in the future for sure.
from Rocky Mount, Virginia
Submitted on 02-12-2016
Like property location- surrounding restaurants and conveniences. Breakfast not reliable - sign says eggs/omelets cooked to order daily; however on Sat am - told kitchen manager decided to do a buffet that had cold hard scrambled eggs that were only replaced and freshened after we complained. Not good enough for pay breakfast and not as advertised to cop out with buffet and not keep eggs fresh. Also fresh cut fruit only sometimes. Slack on freshness in my opinion and seriousness/commitment ab... Read more