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Hyatt Regency Bethesda

Washington DC All Airports, , US (WAS)

Hotel + Flight from
Based on 1363 reviews
This hotel is within close proximity of American University and Walter Reed National Military Medical Center.
Room & Rates
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Hyatt Regency Bethesda
One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD US 20814

Make yourself at home in one of the 390 air-conditioned rooms featuring refrigerators and flat-screen televisions. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Dining Options
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/caf. From your room, you can also access room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges. 

Rec, Spa, Premium Amenities 
Enjoy a range of recreational amenities, including a 24-hour health club, an indoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Business, Other Amenities 
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bethesda? This hotel has 20000 square feet (1858 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Know Before You Go

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Fee for cooked-to-order breakfast: USD 5 per person (approximately)
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per week

Based on 1363 reviews
from Texas
Submitted on 03-06-2016
The front desk staff were ALL extremely helpful to ensure our needs were met during our stay, especially the Front Office Manager, Neil Suan. Housekeeping was prompt & also very helpful in accommodating our needs. It is true, the property is a bit older. Some of the rooms have been upgraded, some haven't.
from Bear, Delaware
Submitted on 04-06-2016
When we arrived, right at check-in time, we were told the King room we requested wasn't available yet. I explained that I did not request a king room, I requested a room for 2 adults and a child, to which I was told that they had nothing to do with how many people go into a room, only what type of bed is requested. They said they only had King and Deluxe King rooms. They offered a roll-away bed for the 3rd person, and I was pleased that they didn't try to charge for it. 2 out of 3 elevators ... Read more
from bethesda, md.
Submitted on 05-06-2016
If you have reason to stay in or around Bethesda or Washington DC in general, you could definitely do worse than staying here. Like all Hyatt Hotels, this one has nicely appointed rooms and beautiful atrium styled lobby. Adequate parking below and best places to eat in Bethesda with the hotel's own Mortens Steakhouse and The Daily Grille, both on premises. The staff here is helpful and friendly.
Submitted on 06-06-2016
The hotel is old and worn. There are chips on corners everywhere. My room had the ugliest red velvet chair I've seen since an aunt's house in the 70s. The AC didn't work until maintenance came and changed the clogged filter. But, it is CLEAN. The sheets were immaculate and the bathroom spotless each day I was there. The best thing about this hotel, however, is the people and the service they provide. I was there for a conference. In my time there, I spoke with front desk staff, maintenance, room... Read more
from Orleans, Indiana
Submitted on 06-06-2016
We got a decent rate for the weekend but when we asked about additional days the rate tripled. Okay, DC area, sorta. Breakfast offered was $11 for coffee and doughnut! Seriously??? After a long day touring DC we made the mistake of choosing to get supper in the restaurant. NOTHING suitable for our 13 year-old-grandsons. They chose fries. Husband asked me to bring a salad to him so he could rest the room. I chose a Cobb salad and asked for a box NOW so I could "take half back to my husband... Read more
from New York City, New York
Submitted on 07-06-2016
The hotel is convenient to the Metro and to nearby restaurants. It's a typical Hyatt, with that prison-style design. The quick breakfast spot is $14+, and seemed like a ripoff, but there was some plain yoghurt with an excellent taste. There isn't a real lobby and no pleasant place to sit and talk with people. The staff at the front desk were courteous and pleasant. You would never stay here unless you needed to be right there - as I did - for some reason. If I'd been paying for it myself I... Read more
from San Diego
Submitted on 07-06-2016
This is an old-style, large enclosed courtyard hotel, which has seen better days. The staff was friendly upon check-in. However, there are some serious issues with the building: (1) squeaking elevators (which are on the inside in the courtyard area) all night. (2) knocking noises coming from the vent system. (3) noisy exterior I only stayed for one night, therefore, others may be better judges of the daily ambience.
from Memphis, Tennessee
Submitted on 08-06-2016
While the hotel is dated, the quality of the room was excellent. Free WIFI is always a plus! The hotel gym was fantastic, and with lots of space and equipment. There is a sign in front of the hotel that indicates overnight parking for $12, but the front desk told me it has since been raised to $20. Ummm, no. To his credit, the front desk agent kindly made the adjustment for me. All that being said, I've never stayed at a hotel knowing the following week they would begin renovating the entire pr... Read more
Submitted on 10-06-2016
I recently stayed for four nights. Pros: 1. Staff was warm, helpful, and hardworking. 2.Location-Metro was close, located in urban area. 3. Conference rooms-Large and able to accommodate over 200+ students. 4. Breakfast-Quality food. 5. Beds-Comfortable Cons: 1. Hotel does look dated. 2. Shower water pooled at feet in tub. 3. Gym did not have free weights only dumbbells. 4. Renovations are ongoing. 5. Price-I would not have paid for this hotel-I am excited to see hotel after upgrades.
Submitted on 27-06-2016
Stayed for 2 nights while speaking at the conference. What otherwise would be a perfect spot but construction at this hotel with noise and no access to common areas made it not as perfect. Great area with tons of restaurants and little shops.
from Belle Mead, New Jersey
Submitted on 28-06-2016
We had a pleasant stay at this hotel. We chose this hotel because of its proximity to the metro line. We were visiting DC but didn't want to stay in the city, so this was a great alternative! The hotel was under renovations. We disappointed to learn there was no swimming pool. We wanted to take a dip in between the afternoon and right before dinner. We got changed into our bathing suits, but soon found out there was no pool to be found. It was a bummer. Other than that, the hotel room was quite ... Read more
from East Windsor, New Jersey
Submitted on 29-06-2016
We recently stayed at the Bethesda Hyatt 6/24-6/26. We were surprised to find that it was getting a complete renovation when we arrived. I have to say we were disappointed but made the best of it. The hotel manager was nice enough to upgrade our room to compensate the lack of hotel. The room we stayed in was very nice and clean. The location was at the Bethesda Metro station, which made it perfect for us to go in and out of DC. It was also within walking distance to cute downtown Bethesda. I wo... Read more
from Oslo, Norway
Submitted on 30-06-2016
As expected , this is a first class hotel, located at the center of Bethesda, close to a number of good restaurants and shopping. I think it is convenient for a visit to Washington D.C. being right on the Metro red line, while at the same time being away from downtown. Rooms are very good, and the lobby is nice. The only thing I will never get used to is the standard boring hotel breakfasts served in plastic and styrofoam. Why can't American hotels serve proper breakfasts, European style?
from Gilbert, AZ, United States
Submitted on 29-06-2016
Caution: As of late June 2016, this hotel is under heavy renovation construction. Plastic sheeting and plywood barriers are everywhere, and the overall Hyatt experience is significantly diminished. If you're just looking for a room in which to crash at night, it's fine. But if you're looking to impress someone with a beautiful stay at a nice hotel, this month is not the time to try that at the Bethesda Hyatt, unfortunately. Wish I'd known that before I arrived at the hotel. Should be back u... Read more
from United States
Submitted on 04-07-2016
This hotel is undergoing an extensive renovation. It was NOT AT ALL an issue. The hotel is right above a Metro stop, and the neighborhood is teeming with restaurants. I would not hesitate to stay here again.
from Palm Beach Gardens, FL, United States
Submitted on 05-07-2016
The hotel is under major renovation with no front lobby access or place to drop off baggage since the wrap around driveway is closed and the hotel is on a major thoroughfare. We requested an additional blanket and upon unfolding it, we were greeted with a clump of human hair. We had to carry our luggage several blocks and the front desk manager showed little compassion. There was loud construction noise all day long in the hotel and the wait staff at breakfast had trouble getting out order st... Read more
from Florida
Submitted on 01-07-2016
We were in town for a wedding party and were not informed about the condition of the hotel with the current renovations. We are the type of family that is on a budget and we generally opt for no frills, lesser hotels to save money. We aren't the type that has ever made a complaint, we usually just use a hotel room for sleeping. I can count the times that we have paid as much for a room as the one at Hyatt Bethesda on two hands, in my 52 years of life. Four years ago, a niece got married in Bethe... Read more
from St. Thomas
Submitted on 09-07-2016
Everything you expect of a large hotel like this one. It is under complete renovation (July 2016) The room we had was large and comfortable. The parking garage is right under the hotel. It is a short walk to a fantastic restaurant area.
Submitted on 09-07-2016
The wife and I were quite disappointed with our stay at the Hyatt. I was attending a conference and the wife tagged along to sight see. The hotel web site did not say it was under construction - it is. After a long hot day at the zoo, one would like to cool down with a dip in the pool. Well that is closed also - no pool. Want to take a shower to rinse off after walking the mall - water got turned off without notifying guests. Want to brush your eat - well with brown water coming out of the f... Read more
from Conestoga, Pennsylvania
Submitted on 12-07-2016
The hotel was under construction, so I don't quite know what to say regarding normal operations. It was exponentially worse than I'd ever seen during construction. Drilling into the walls/concrete during presentations, mice running around in conference rooms, awkward navigation in the hotel, and to top it off, my room key didn't work and the water was turned off for 4 hours during the conference. The conference was great, but really poor planning for construction during a conference.
from Bergen, Norway
Submitted on 12-07-2016
Checked in late, around 11 pm and the front desk got us an already occupied room! (And waked up the poor fellow in the wrong room) Not a good start! The only good thing about this hotel are the good location to metro station and to the cozy neighborhood around Bethesda lane. The hotel is in a refurb state so it is more or less a construction site. We went for breakfast in the Daily Grill one morning, don't bother..way over priced!!!
from New York, New York
Submitted on 13-07-2016
I have stayed at this hotel before and had a wonderful experience. Unfortunately, the hotel is under construction, and the soaring atrium is closed, and so is the bar, the pool, the club lounge, everything. The hotel is surrounded by a fence in the front and we didn't even know how to enter the hotel at first. Also, the room was tiny, barely bigger than the bed! I spoke to the general manager and the most he was willing to do was an upgrade on my next stay. Also, he said that there is noticeabl... Read more
Submitted on 13-07-2016
Ok so this isn't a review for the hotel right because it's under construction and it isn't quite the place you would expect so keep that in mind. This is a review about how wonderful and warm the staff are. ANTOIN!!! This review is for you and how warm and welcoming you are and how lucky the hotel is to have you. When I approached Antoin at the front desk and told him that I thought it was a bit noisy, he immediately apologized and asked if I would like to enjoy a free breakfast. When I said I w... Read more
Submitted on 14-07-2016
The hotel is under construction - if at all possible, don't stay there until it is done. It was noisy, no lobby, the construction was clearly heard in the hotel room and in the conference rooms. Otherwise, a pretty standard Hyatt, very convenient location in Bethesda
from Boston, Massachusetts
Submitted on 15-07-2016
I have stayed at this property multiple times and was here very recently on a business trip. The hotel is conveniently located for business at NIH and is right at the Bethesda Metro stop, making it convenient for access from Reagan Airport (Metro change is required and at the moment, track work has closed some Metro stations near the airport). The hotel is also currently undergoing major renovations, something that they don't really tell you when you reserve. If you are planning to stay there so... Read more
from nc
Submitted on 16-07-2016
I've stayed here many times, and other than the high cost of using the business center and parking, I have nothing but good things to say. However, I will not return until the construction at the hotel is over. Make sure that you get a room facing the courtyard or you will not get any sleep at all. Although they say tat no construction occurs at night, there were ancillary construction activities occurring all night.
from Lakewood, Colorado
Submitted on 24-07-2016
I've stayed here several times, but this time was an unexpected experience. Yes, they are undergoing needed renovations, but even so, it felt like they had almost given up: water was shut off for four hours in the middle of the day, low-quality shampoo and conditioner, a closet door that was clearly the wrong size leaving only a small gap, and elevators that stopped on the 1st floor (NOT the lobby level) every time whether anyone was even there. Hopefully, Hyatt returns to its higher standards w... Read more
from Australia
Submitted on 24-07-2016
Stayed at the Bethesda Hyatt for business trip. They failed to inform me whist making booking that the hotel was under construction. Nothing quite like hearing 30 construction engineers hard at work whilst saying trying to do work from the hotel room. Room was average, services were average - for example, they didn't have a laundry bag inside the room, so i had to find my own and take it down to reception. I also had to argue over a bogus $68 gift shop charge that had been put on my room. After... Read more
from Vienna
Submitted on 27-07-2016
It is not a hotel, but a trap! The hotel is undergoing a renovation, which causes noise, dust and all other kinds of inconvenience. The really bad thing is, however, that neither on their website nor during the booking process they do NOT inform the potential clients that they will be sleeping at a huge construction site. There is NO ENTRANCE to the hotel! The taxi driver had to drop me several hundred meters away from the building, since there is NO DRIVEWAY. Hyatt is cheating their clients, no... Read more
from San Juan, Puerto Rico
Submitted on 28-07-2016
This is my first Trip Advisor Review! My daughter and I recently stayed here at the Hyatt and it started off horrible then thanks to one of the managers it turned out great. It was raining, our Uber could not find the hotel, and when he circled around it three times there was no front drive!! I was so shocked because I was not informed when I booked my reservation over the phone with Hyatt Gold Passport. I called the hotel around 12:30am to ask how the heck do we get dropped off and a nice and p... Read more
from Bethesda, United States
Submitted on 25-07-2016
The lobby vaults into an atrium from the ground floor to the highest level. Hence, your room faces this column of openess. Generally, very pleasant. Unfortunately, the lobby is undergoing substantial renovation. Noise, dust. No front entrance to hotel. Difficult to get luggage in and out.
Submitted on 31-07-2016
This hotel is on top of the Bethesda Metro. Quick 15 min ride into DC or you can take a Uber for $16. Decent rooms with breakfast. Hotel is being renovated so not much of an ambiance. Has underground paid parking for $12 overnight. Lot of restaurants in walkable distance
from Ocean City, Maryland
Submitted on 01-08-2016
We booked our wedding hotel block here last August for our July 9 wedding. We liked the convenience to the metro for our DC attendees, the shuttle company, event space for a Sunday brunch, and the good rate they offered. We weren't told about the construction until April, and then only because our brunch location was being moved. No one had reached out to us before that point. We understood there's nothing they could do about construction, and were promised it wouldn't impact the guest exper... Read more
from Woodstock, United States
Submitted on 02-08-2016
Had a pleasant stay while attending a wedding. Building renovations were only mildly disturbing; they were minimized, the areas under construction sealed off. Food in the restaurant was pricey but good.
from Amityville, New York
Submitted on 01-08-2016
There was no mention of the significant construction prior to my arrival. Therefore, there was NO lobby, NO concierge lounge, NO pool or whirlpool, it was like living in a basement. I moved out after day 1. Wait 6 months before going to this property. Not sure if I will ever return due to them hiding the fact that they were under construction.
from Bethesda, United States
Submitted on 05-08-2016
My room was right above the dumpsters so I was woke up every morning at 6am by beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep beep and the shaking of my room. I will not stay at your hotel again. Plus the drilling somewhere near my room until 8:30pm one evening.
from Pompano Beach, Florida
Submitted on 08-08-2016
The hotel is under construction and the place is a mess. They did not make up our rooms until after 3 pm and then did not even replenish the shampoo and conditioner. I got a cup of coffee to go in the restaurant and it was $3.50. It was self serve, but in order to charge it to my room, they wanted to add an 18% gratuity! Ridiculous! ALthough it was not much money, I left the coffee, went to my room to get cash and then came back and got a fresh cup - WITHOUT the gratuity. In order to use th... Read more
Submitted on 11-08-2016
The staff very nice and helpful. The main issue is the entire hotel is under construction. If you want to sleep past 7:30 don't stay here. Very loud construction. The pictures of the new rooms look like they will be very nice. We were in an old room. The room was clean, but the bathroom was dated.
from Pittsburgh, Pennsylvania
Submitted on 06-08-2016
Excellent hotel that we have stayed at many times. The hotel is now (Aug. 2016) under going major renovation. It was a shock when we arrived. Only 5 floors were open, the lobby is completely closed. Will gladly return but only after work is complete. The staff is very friendly and helpful.
from Atlanta, Georgia
Submitted on 13-08-2016
Lots of construction/renovation during my stay. Noise and dust were horrible. No running water in the afternoon with no warning. Went for a run and came back to take a shower, but no water. Had to go to business without one - totally unprofessional. Cancelled a wake up call and it rang through anyway. Shameful.
Submitted on 15-08-2016
Beware of this construction zone! This hotel is currently under renovation and is a complete NIGHTMARE. Pictures on website are very misleading and don't show current photos of the lobby (which doesn't exist.) Don't plan on spending much time here during the day unless you can withstand the constant sounds of living in a work zone. It is VERY LOUD, and work begins around 9 am so sleeping in is impossible.
Submitted on 15-08-2016
We stayed at the Hyatt Bethesda with my 90 year old mother. Worst hotel experience in my life. We were not told of renovations, and I booked through the hotel directly. The rooms are old and disgusting and at 8:00 am you are waken up by the construction going on. I felt as if they were drilling in my room. Two days in a row we had to walk 3flts. of stairs, with my 90 year old mother, because of fires. They shut the water off my second day so after a sweaty day and having plans for the evening we... Read more
from Birmingham, Alabama
Submitted on 17-08-2016
One of the worst hotel experiences I have ever had. I made reservations for 2 nights and at time of reservation informed them I would be arriving at 10PM or later. When I arrived, they took my debit card and placed a $600 hold it. The front desk staff then realized there were no rooms available, despite me having reservation. They blamed this on ongoing construction and also because some guests they had expected to check out had not checked out (why these guests were not asked to leave if t... Read more
from Washington DC, District of Columbia
Submitted on 17-08-2016
We had an awesome meeting today at the Hyatt Regency Bethesda today at 1 Bethesda Metro Center just right above the Metro strop. Granted this hotel is under a Rooms and Lobby renovation now (and it is sure going to be amazing when done) we still had a peaceful, productive, and tucked away meeting in the Regency Ballroom on the lower level of the meeting space (far away from the major construction). Our service today was outstanding!  Thank you so much to the incredible Banquet team at Hyatt R... Read more
Submitted on 05-09-2016
Massive construction is underway with dust, noise, a confusing temporary entry and other inconveniences to guests. Our room was inadequately furnished and the air conditioner never cooled the room. Our two room suite had one television, no robes, and a tiny closet in the bathroom. No bell service, either, and if the weather is bad, you will have a long walk in the elements to the hotel. Frankly, our experience was ridiculously bad.
from West Chester, Ohio
Submitted on 05-09-2016
OK, we booked this hotel because the rest of the wedding guests were staying here, but I wish I had known it was going to be like a building site for the entire long weekend (Sunday included). I think our room was one of those that had already been completed and it thats the case, then it was nicely done. Nice that is, apart from the A/C unit which was probably the noisiest unit I had ever experienced in any hotel in any country. After about the second night, I got used to the noise but really, ... Read more
from Beavercreek, Ohio
Submitted on 05-09-2016
Has a great location with easy access to Bethesda's business, shopping and restaurants. Sits atop the red line train station. I would ask if the construction is completed before staying there. Jack hammering begins at 9am and continues through 5pm. I was there on Friday mid morning thru Sunday early morning and there was jack hammering both Friday and Saturday. No lobby at the present.
from College Park, Maryland
Submitted on 06-09-2016
My boyfriend and I stayed in one of the newer rooms which were beautiful. Thy are currently undergoing construction so although the lobby area was very much undone once we got up to our floor it was quite beautiful. My only complaint is the parking policies. It is considered a privilege to go in and out of the hotel thus you must pay more for parking in that case. Other than that it was a wonderful stay.
from Los Angeles, California
Submitted on 06-09-2016
this hotel needed a facelift and so the renovation is a great idea. The hotel should have closed during this type of construction being done as the entire bottom floor was a dirt hole and there were construction scaffolding everywhere making the hallways almost impassable. Construction starts at 9 am and does not end until 6. workers are very nice but the city should shut down this hotel as being unsafe for guest during this phase of construction. I stayed here for a wedding and found out ou... Read more
from Chicago
Submitted on 10-09-2016
This is our second night in the Hyatt. Each day has brought us a new challenge. I will start with our arrival. Parking in the underground lot is very limited and extremely tight. The hotel is under construction so we dealt with some unusual circumstances. As we checked in I gave the front desk a charge card and was told that it "failed." I gave another card and the receptionist still had problems, but another person behind the desk helped out and our card was fine. Fearing my card had bee... Read more
from West Palm Beach, Florida
Submitted on 11-09-2016
Likely the worst Hyatt Regency experience I've ever had. This property should have been closed. If I knew it was in this condition I would not have booked. Street level signage is so inadequate, the Uber driver circled the block three times trying to find the property. I also just ordered a room service Cobb Salad that looked like it was assembled using a food processor! And to add insult to injury, when checking in, the front desk has pre-printed flyers informing guests there will be no running... Read more
from Saint Paul, Minnesota
Submitted on 11-09-2016
This has been a pretty nice hotel in a good location (right above a Red Line Metro stop, restaurants within walking distance, etc.). Last time I was here (2 yrs. ago), it was looking a little "worn" and in need of renovation. Well, I guess they agreed, because they're doing that now. The problem is that they would've been smart to just shut the place down for a few months and do all the renovation at once rather than dragging it out and staying open. Frankly, the place is a mess - both outsi... Read more
from Uppsala, Sweden
Submitted on 11-09-2016
The Hyatt Regency Bethesda is located in the nice central place with magnificent building. The lobby and interior is being renovated. The elevators are not working properly. There is no lobby in fact at the moment. But the rooms are good and pleasurable for business or leisure. The breakfast system is in utter chaos as this was transferred to Daily Grill that is clumsy and managed by inefficient people. The food placed for breakfast or the choice set for the guest is rudimentary. The good thing ... Read more
from Seattle
Submitted on 12-09-2016
The hotel as a whole is ok, a bit dated, but more than comfortable. But, Hakim, the bartender at the hotel's bar is fantastic...felt like i was sitting at my local watering hole, with a bartender I've known for years. So, if you find yourself at this hotel, I highly recommend taking 30 minutes at the end of your day and grabbing a drink from Hakim.
Submitted on 13-09-2016
While this hotel is under renovations stay away! The dust alone will make you miserable. New ownership means absolutely no perks. No coffee/tea in the room. No mini bar. No platinum perks except wifi and a bottle of Aquafina. The towels are made from sandpaper as well as the toilet paper. One functional elevator for all 12 floors. No valet parking and the garage will leave your car filthy. The standard room used to be a room that they now say is an upgrade. We had reserved a king bed. They sent ... Read more
from Northbrook, Illinois
Submitted on 13-09-2016
Please see above comments Upset about construction as stated before. Taxi had to go through garage, no doorman for luggage. Cleanliness on the terrace as stated before. 30 yr passport member and as stated before extreme dissatisfied
from Naples, Florida
Submitted on 14-09-2016
This hotel is being renovated and that's fine. What's NOT fine is that it is open at all during this time period. It is a shambles. The rooms are done and they are lovely. Once you walk out your door, however, it's like walking into Beirut on a particularly bad day of bombing. Everything is torn up completely. There is no lobby, just a completely torn up construction site that you look down upon from every hallway. Because it's all open like this, every square inch of the place is covered wit... Read more
from bethesda, United States
Submitted on 14-09-2016
This hotel is under major construction and in 35 years of business travel I have never had such an experience. The hotel is unsafe for guests during this construction. The paint fumes, dust and rusty water were horrible. There was no working ice machine, vending, gift shop for drinks or snacks; no working phone in my room. They absolutely should not be accepting guests during this construction. It is very unsafe. I have never written a negative review of a hotel but this was unlike any stay in a... Read more
from Sarasota, Florida
Submitted on 16-09-2016
The hotel is in a major renovation. You can't even access the hotel from the curb. This is ridiculous. You get dropped on the other side of the plaza, with your luggage and help, just walk my friend, walk. Good I'm in good shape and it was sunny, I can't imagine with rain and luggages . You will not make it. This is not a joke. It's unacceptable.
Submitted on 17-09-2016
Yes. As everone previously stated, the hotel is under construction. This also means no swimming pool. The elevator will not allow you to access the pool. They claim the rooms are done but the only (small) trashcan is in the bathroom, the shower curtain is on an adjustible rod that was 4 inches too high amd kept falling down, no shelves/soapdish in shower for shampoo etc. and the noise during the day is constant. Finding the entrance (car parking) was difficult as the GPS took us in via the wro... Read more
from Atlanta, Georgia
Submitted on 17-09-2016
Elevators took forever, lots of construction noise during day, clumsy checking area, confusing parking. I would not go back. Newly renovated rooms are ok but poorly designed (at least mine was). For example, the light at the entry can only be turned on/off in one switch which is at the entry. So if you come to your room at night, after going into room and turning on all other lights, you have to walk back to entry to turn off the light. One would think that in a renovation items like these would... Read more
from athens, United States
Submitted on 18-09-2016
The hotel is undergoing major construction! While the event went well and the staff were very helpful and understanding, the website and HQ need to be more forthcoming with the information about construction. We did not know the hotel was under construction until right before we arrived. There is no lobby, no regular entrance, no middle of the hotel, and significant dust and paint fumes. The hotel web site reviews are out of date and do not match the numerous Trip Advisor rankings which ... Read more
from Delaware, United States
Submitted on 19-09-2016
Due to major construction remodel going on during our stay, things were noisy and extremely dusty. The staff was pleasant. The grill restaurant was pricey for the quality food and service we received. Rooms were clean, spacious and comfortable.
from Beltsville, Maryland
Submitted on 19-09-2016
This is a very nice hotel, conveniently located, but currently undergoing extensive renovations which do not enhance the experience. The renovated rooms are very comfortable, attractive, clean, well-appointed. The atrium outside all the rooms is still a construction site (including Sun. a.m.)
from Seattle
Submitted on 20-09-2016
Hotel under construction. Dirty, noisy. Room was nice but didn't make up for the hitel's condition. The finish work in the bathroom was bad. Not great soundproofing. Construction started by 8:00 am ( we were told it wouldn't start until 9:00 am).
from Winnabow, North Carolina
Submitted on 21-09-2016
Stayed here two nights (16 -18 September 2016) for my High School's Reunion. Unless you have no other option, DO NOT stay here! I was not aware that the hotel was undergoing a complete renovation until I arrived - no mention of on-going construction on the hotel's web site at all! Underground parking garage was a fiasco; thankfully I asked the parking attendant for directions and he replied that I should "Turn right" and head towards the garage's (only) elevator. I quickly found a very conve... Read more
from Dallas, Texas
Submitted on 22-09-2016
Shame on me for not reading the reviews before booking. I normally do, but, had stayed at this hotel previously and it was adequate. This hotel should not even be open in it's current condition. It is truly a construction zone, including the front drive, parking garage, atrium, etc. There is a fine dust everywhere that probably would not pass EPA guidelines. Add to that a very loud and raucous housekeeping staff. Worst hotel experience ever!! They don't even offer a discount on the parking gara... Read more
from portland, United States
Submitted on 21-09-2016
The total in-shell remodel of this 1979 hotel was scheduled to be completed in April of 2016. To make a long story short, here it is September and the hotel is gutted-a dusty, dark, noisy mess of scaffolding and construction sites. You walk in through the restaurant to a make shiift lobby. Only half of the elevators work, and the place is a mass of temporary walls and confusing detours. The atrium is completely gutted and off limits. and yet they still held our meeting, charged us full price fo... Read more
from South Florida, Florida
Submitted on 23-09-2016
As others indicated, under construction which they indicate was very necessary, but I think it's going to be awhile before they are done. It was disruptive, taxi driver couldn't figure where to drop me off and I had to haul my suitcases up a bunch of stairs across a large open area to get there. Elevators were awful. One, the door would take FOREVER to close and another's button stuck on 2 so you had to stop at 2 each time. Room was small, nothing special outside the location. Bed/ bedding was ... Read more
from North Carolina
Submitted on 25-09-2016
Total construction disaster as stated in all reviews. Unsafe, dusty, loud and stressful stay. No mention of the construction on the website; deceptive advertising = consumer fraud. No apologies from the staff at any time regarding the nightmarish state of this place and still had the nerve to charge me (and our other group members) $222.00 per night. Took me 20 minutes of driving around the block just to figure out where to park to check in. When I finally arrived at my room covered in dust... Read more
from Bayonne
Submitted on 25-09-2016
I don't understand how a hotel can stay open while doing such extensive renovations! The conditions of the property looked like a war zone. My poor hosts were embarrassed to say the least, since these rooms were booked months ago before the reno started. Close to 50 family and friends traveled to be together for a wedding, but with no central meeting place and no place to " hang out" we were all scattered. You would think that some sort of discount or perk would be offered due to the inconvenien... Read more
from Tinton Falls, New Jersey
Submitted on 26-09-2016
The hotel was under construction they could have provided compliment car wash as my car was covered in dust. The entrance was hard to find for wedding guests. The elevators did not work properly. The terrace was dirty and Windows needed to be cleaned
from Alachua, Florida
Submitted on 26-09-2016
I have stayed at many Hyatt locations and was pleased to find that my friends had a wedding block at this Hyatt because the location was superb. However upon arriving we found the hotel to be under construction which was honestly not my biggest concern. I had booked a king room and even had the paper work confirming this and there was not a king available. I truly found this to be unacceptable. The woman helping us was unwilling to provide a discount or upgrade which was even more frustrating. T... Read more
from Arlington, Virginia
Submitted on 27-09-2016
When you go to the website, it says there are hotel renovations underway. That is an understatement. As we stood amongst the debris, several of us (guests) mentioned that it resembled a war zone. There are chain fences around the entire entry. The surfaces are uneven. I saw one guest with a guide dog who struggled to figure out the entry maze. I was placed in a renovated room. They are lovely. But the entry, registration area, the elevator access is very challenging. I am sure once they ... Read more
from Charlotte, North Carolina
Submitted on 28-09-2016
Booked in for a wedding and our room was lovely. HOWEVER, the entire lobby was under construction all day Saturday and Sunday. We were prepared by the bride to expect construction but honestly, I couldn't believe the hotel was operating under the conditions. Our room was renovated and it was fine, but seriously, we encountered many guests in the elevators who were completely unprepared for the state of the hotel and they were upset. So beware if you decide to stay here. Ask about the state... Read more
from Fort Wayne, United States
Submitted on 27-09-2016
Great location...right next to the metro! Made it easy to get downtown. The room was very modern and comfortable. The hotel was under construction, which was loud and made it difficult to sleep. Other than that, it was a great stay.
from New Jersey, United States
Submitted on 28-09-2016
Construction noises were loud and underestimated at time of booking. The parking garage was terrible, under construction as well and the signs were off leading you to exits that were not open. They offered no coupon or compensations for conditions.
Submitted on 30-09-2016
Booked my room based on evaluations here, didn't know they were under renovations, but that's mostly is the central lobby. The rooms are organized around an atrium so the noise does travel up. I managed to get a room along the hallway and didn't hear a thing. They advertised work stoppage after 5:00 pm and no work before 8 or 9:00 am. The hotel rooms have already been upgraded and it was perfect. This business trip I didn't feel well and I was able to walk around the corner for some soup and g... Read more
from Salisbury, United States
Submitted on 03-10-2016
TERRIBLE HOTEL. Definitely a Waste of money. Area is good but hotel was not worthy of being a 'hyatt'. Hotel was dirty, people were rude and didnt know how to do anything, also going through construction which was not mentioned. Elevators would take you to the wrong floor.
from CA and DE
Submitted on 04-10-2016
This review is a bit late, and before the construction. We had a wonderful time hiding out here during the snow storm in late January 2016. We originally planned to spend our first night elsewhere, but when our connecting flight out of Charlotte was cancelled and we ended up taking the train to DC, we changed our booking to only stay at the Bethesda Hyatt. We were in Washington to move our son out of his dorm. He was graduating from college. The school kept emailing us that he had to move out... Read more
Submitted on 07-10-2016
I don't even know where to begin. I have had such an amazing experience with the entire hotel staff. I was treated and felt like royalty. It was as if I was at the Ritz Carlton! The from house keeping, to the front desk, to the event staff, everyone was so helpful. It was as if they did not have the word "No" in their vocabulary. Thank you all for such an amazing experience and I am really looking forward to my next stay. Whether it is business or personal, if I am in this area again, I w... Read more
from Chicago, Illinois
Submitted on 07-10-2016
The current condition of the hotel during construction isn't pleasant. If you have respiratory issues do not stay in this hotel. They do construction all day and start earlier than communicated. I'm sure the hotel will be very nice when finished and look forward to that since I travel to the area frequently. I try to stay at the Hyatt in DC during construction but had to stay here on this trip. They are scheduled to finish in January 2017- I recommend staying away until then.
from Chicago, Illinois
Submitted on 09-10-2016
Last time we were in Bethesda I didn't choose this hotel, based on most reviews that talked about the massive construction project going on.. we stayed at Hilton Garden Inn, that was just average. This trip, prior to booking I called and asked about what construction would be going on during our stay..which was the first week of October. They told me all construction would be done on the rooms, and at that time they would only be working on the lobby area/ meeting rooms. This was true. The co... Read more
from Concord
Submitted on 10-10-2016
Great room. Hotel is under construction, which made this stay noisy with the drilling. Also, confusing on where to go when you initially arrive. Parking is not clear. Staff is OK, but not very welcoming and could be more attentive. My bill was not correct and I am going through the process of fixing that now.
from Nashville, United States
Submitted on 11-10-2016
I stayed at Hyatt Regency Bethesda for a recent conference. The hotel is under renovation - I anticipate the completion of their final projects will greatly enhance the overall hotel experience. Here is how I would rate the following areas: Service: The staff were under a lot of stress with the high volume of check-ins with the conference. I interacted with three staff members and my interactions with each were different. One was extremely pleasant and accommodating, one was intimidating and be... Read more
from Encinitas, California
Submitted on 08-10-2016
Hotel is basically a war zone, as it is under construction. Dirty, noisy, dusty, nothing works. and the parking is very difficult. Avoid at all costs. Also it is expensive compared to the other options.
from New York, United States
Submitted on 09-10-2016
Hyatt did not notify it's guest while booking that construction was going on as other hotels typically do. The attitude from the employees at the front desk was laughable. I travel often and left early to stay at a nicer hotel for less $. I've stayed at some excellent Hyatts before but this hotel was atrocious.
from Houston, Texas
Submitted on 16-10-2016
What a terrible stay. Major renovation that was NOT mentioned on the website or on the reservation. Very poor customer service. Loud sawing and hammering at 7:30 AM. Cheap, fashionably cool but bland and boring new finishes.
Submitted on 16-10-2016
Spent a great weekend in Bethesda, the weather was perfect. The Hyatt is undergoing renovations which is good and bad. The room was large and very nice. The entrance was not so great, our taxi driver stoped in front and said go down there. I am sure the end results will be amazing. The room service was not up to par, unless a very rare hamburger is your thing. Easy to walk to Bethesda Row and had a great art fair.
from Ann Arbor, Michigan
Submitted on 17-10-2016
The hotel lobby and parking areas are not labeled. Lot of time wasted trying to find it. No help to unload luggage and multiple family members. Parking arrangements in garage changed midway during stay. No notification was given.
from Washington DC, District of Columbia
Submitted on 17-10-2016
Don't go while hotel is undergoing renovation. It was noisy, terrible, and there were numerous safety hazards. The rooms were nice and clean. Registration was a very convoluted process. Staff was unable to resolve simple issues. Hard to get into the parking garage. Elevator did not go from the garage to the hotel. Had to follow signs and walk outside to get to the hotel.
from Pittsburgh, Pennsylvania
Submitted on 17-10-2016
Surprisingly, in spite of the mountain of renovation... noise, and concrete being torn up... our stay at the Hyatt Regency in Bethesda was...really nice. The front desk was uniformly friendly and helpful despite the constant kvetching from the guests being directed their way. The remodeled rooms were much better than before...and the 52" Hi-Def TV's were welcome additions to these old eyes. And the construction stopped at 7 P.M. and did not begin again until well after waking. The hotel is s... Read more
from Minneapolis, United States
Submitted on 19-10-2016
We have stayed at this location over a dozen times. The service and accommodations are just what we need. Easily accessible to the Metro and wonderful dining in Bethesda. The hotel is finishing the remodel, so there are few glitches, but nothing that hampers your stay.
from Annapolis, MD
Submitted on 21-10-2016
There should be warnings everywhere for people currently booking this hotel. We chose it because it was close to the venue we are attending tonight. Heavy reconstruction. If you book through the hotel website there is no mention of this and NO DISCOUNTS, which is ridiculous. Fortunately we booked through and received a substantial (like $80) discount. You can not pull up in front of this hotel. Must self park and walk (in the rain outside) to get to what they call a lobby. Nev... Read more
from Trenton, Georgia
Submitted on 24-10-2016
Construction made this visit less than ideal. The parking was confusing. Restaurant service was not good, food was pretty good. Grinding sound from the construction went into the night and I was on a high floor. And I could still hear it. They should not have charged full price for a half hotel. The location was good though.
from New York City, New York
Submitted on 24-10-2016
I have stayed in hotels in Bethesda for the past 9 years, visiting friends and family in the DC area. This is my first time at the Hyatt Regency and it was a terrific experience. Beautiful room and bath, warm, welcoming staff and just a few steps to the metro. I've found my home away from home for future visits to DC. Thank you Hyatt!
from New York
Submitted on 25-10-2016
This hotel is right over the Metro station red line Bethesda station. Walking distance to literally dozens of great restaurants. The hotel is under construction which may be a reason the price was lower than expected. The staff was friendly and helpful but the overall appearance of the hotel was dreary and the room decor was cheesy. The tv was in a cabinet with doors that would not stay open. Had to move a chair to prop the tv doors open Not enough pillows to prop up on while watching tv.
from San Francisco, California
Submitted on 25-10-2016
Because the hotel is under construction, ventilation and the hotel itself is a mess. Getting to and from the car or pick up by Uber or taxi is almost impossible. Elevator wait time was ridiculous. Food wait time was two hours plus for one meal.
from Charleston
Submitted on 25-10-2016
$20 for a glass of wine, $20 for a bagel and mix from room service-seriously! The hotel is poorly laid out for a conference snd the elevators are beyond slow. The only positive thing was that the rooms were very clean and big and it is very convenient to the Metro and Downtown Bethesda West.