BookIt.com® Verified Traveler Barbara Santangelo from Lansdale, PA

"somethings were VERY disappointing - never was told there were 2 buildings; toilet overflowed and tile was dryed with towels not cleaned or sanitized then the carpet was never dryed with a WetVac so we walk on a wet carpet for our entire stay; the A/C unit was broken so the fan ran and ran and never did recycle; never did get the Do Not Disturb sign for the door ( and we did tell them) and then there was the crying baby . . . And the FREE swamp tour tickets -- we were NOT told that we had to pay the $50 fare to get there so what was free? and then on top of that a 8.95/day fee to use the phone that we didnt need nor the internet what a rip off so recalculate YOUR discount; isn't what you say!! It would be nice to get some rebate on this 'DEAL' as the deal was not such a big deal - I may use the service again but I wont go back to this property"

BookIt.com® Verified Traveler Michelle Spencer from Hampton, Va

"The Video on line misleading,..Rooms very small...showered not work...Had to ask room service to vaccum my room..no bedspreads on beds...Hotel really run down...I will never stay there again..."

BookIt.com® Verified Traveler Forbes from New Orleans, LA

"Room was certainly smaller than I expected, thought that I was to get a King Size Bed ... did not. Carpets in room certainly need cleaning ...Had to request bedding and soap. Elevators didn't work one night. Other than that it was OK. Location was great. $1053. for four nights, certainly was not worth it."

BookIt.com® Verified Traveler A Recent Traveler from New Orleans, LA

"This hotel is pretty bad. I stayed during the first week of jazzfest. It is no mystery why this hotel was one of the very few with last minute vancancies available. The beds don't have bed spreads, only a sheet and a throw blanket. My sheets were dirty(when I asked for another set of sheets, a janitor came to door, gave me the sheets then turned and walked away). The door to the closet was broken. I was given 1 face towel. The lights in the ceiling had no covers on them, just exposed light bulbs. The valet does not greet you, he sits in his car in front of the hotel until you are literally taking your bags out of your vehicle, then he approaches you... it was pretty weird....... This hotel was simply pretty bad."

BookIt.com® Verified Traveler Elsie from Tuscarora, Md

"Hotel location was great, but that was about all ! Rooms were very small and needed to be updated in general, especially the bathrooms. Nowhere to hang anything up in the bathrooms and we had to ask for towels several times. The 'continental breakfast' was a bit of a stretch of the imagination. And to add insult to injury we were charged an additional fee when checking in that we thought was included in our prepaid arrangements."

BookIt.com® Verified Traveler Dwight Nykel from Hollywood, Florida

"At $84.00 a night the room was very nice. Only two things in the room weren't nice and one was an easy fix .. a panel in the cabinet holding the TV was missing so it made the cabinet look shabby. The AC never seemed to get cold enough and the room (819) always felt warm. I'm sure this is a city law or tax and not necessarily the hotels doing but the $9.97 daily resort fee for using the telephone/internet/safe is a ripoff!! I never used the phone nor safe and when I went to use the internet it did not work. The computer kept telling me that there was a 'security' block and when the hotel got someone to help me I was told that someone from your IT department had to come in and reset the computer. This was Wednesday night and I was leaving on Thursday so that really didn't do me much good. In spite of the above I would still recommend your hotel. The breakfast you offered was delicious and plentiful. I enjoyed it!!"

BookIt.com® Verified Traveler A Recent Traveler

"The rooms were very good and staff very helpful. Only had one morning when staff evidently missed our room for cleaning. However, they rectifed right away. The hotel is in a wonderful location and would definitely return."

BookIt.com® Verified Traveler Margaret Goodhead from Wellington, New Zealand

"Hotel was in a very handy location near the entertainment centre of New Orleans, was very reasonably priced and gave excellent value for money. The staff were very friendly and helpful and the facilities were everything I would have wanted. Breakfast was basic and was better if you arrived earlier than later but for the overall package it was fine and better than I expected. My only complaint is that the bedding was only one light blanket and I personally found it too little but realise I tend to feel the cold. That does not detract though from my intention to use the hotel again if I should be lucky enough to return to New Orleans."

BookIt.com® Verified Traveler Steve from Cedar Rapids, Iowa

"we enjoyed our stay. what a lovely hotel. the staff and room was great. we will be back. this was our second time to new orleans and love the town, the people and the food. thank you for helping us find such great places to stay."

BookIt.com® Verified Traveler Ann from San Antonio, TX

"The hotel was very nice, clean room and bathroom. The hotel was in a perfect location to French Quarter... just a few blocks away. The valet parking at the hotel was reasonable and very convenient since we drove in from Texas. Our car was in a secure location and we could see our vehicle from our hotel window. Will definitely stay here again!"

BookIt.com® Verified Traveler Chris from New York

"Upon arrival, we had paid/requested 2 double beds and was put in a room with 1 bed. We asked for 2 cots since there were no rooms with 2 beds available. The ac could not be regulated, The card reader in the building we stayed in gave us and many other guests problems. You had to swipe your card numerous times before it could be read. Walking distance to everything."

BookIt.com® Verified Traveler Tammy Louise Melton from Eight Mile, Alabama

"Everything was great EXCEPT there was a credit card scammer calling our room around 10 pm. I really believe he worked at the Front Desk. Reported the matter to the Front Desk the next morning but not sure, if anything, was done to investigate the matter."

BookIt.com® Verified Traveler A Recent Traveler

"Housekeeping did excellent job each day!so nice not to have to call front deck for room to be cleaned."

BookIt.com® Verified Traveler Julie C from Tucson, AZ

"Quaint hotel, courteous and helpful staff. Perfect location for our basketball weekend."

BookIt.com® Verified Traveler F. Lawrence from New Orleans, Louisiana

"We had a very pleasant stay. Location is ideal - very convenient. The staff at the front desk were very helpful and our room on the 11th floor provided a panoramic view of the city. Breakfast was not up to expectations.After one of the guests complained, the Manager showed up the next morning and made sure we had more of a variety as well as sufficient food. Anyway,there are plenty of other breakfast cafes available almost next door to this hotel. On the whole I would recommend this hotel."

BookIt.com® Verified Traveler A Recent Traveler

"Location is very convenient. However, we had to ask for things we expected in the room--towels (more than one set) and t.p."

BookIt.com® Verified Traveler Nicholas from New Orleans, Louisiana

"Very nice!"

BookIt.com® Verified Traveler Mary from Blasdell, Ny

"The location of this hotel is a definite plus. The staff was very pleasant. We wished the breakfast or at least the coffee was available after 9:30. We felt like we had to rush downstairs to get it on time. Also the only coffee in the room was decaf. We asked one of the women who worked there and she said that was all they had. We were offered a free swamp tour with our package deal, but opted not to go after we found out it would cost $50.00 for the transportation to and from. The air conditioning could not be regulated. It would constantly run and then get too cold. Then we would have to shut it off and would get too warm. If someone isn't too picky about their room and more concerned about location then I would recommend it."

BookIt.com® Verified Traveler Andrew from Odenville, Alabama

"I was pleased with the hotel. I love old buildings and this hotel had a classic look and clean appearance. Rooms were a bit small for a family, but we were only in the room to sleep or change clothes. For the price, it was a great bargain."

BookIt.com® Verified Traveler C Branch from Brooklyn, NY

"We arrived at the hotel late (midnight) and left really early (4am) but there was always someone at the front desk. The room had a nice rustic and old fashioned look to which was great. The room was cleaned and the hotel is in a GREAT location. Would stay here again in a heartbeat."

BookIt.com® Verified Traveler Jim from Little Rock, AR

"The Hotel provided a wonderful starting point for all activities in New Orleans. You're only a couple blocks from the French Quarter and a block from the trolley to the Garden District. We visited the New Orleans Museum of Art, WWII Museum, Audobon Park and Zoo area, Aquarium, and much more without having to get in a car. Buy a trolley pass and you can ride unlimited times. The hotel was standard and well worth the savings in my eyes. We stayed in the south building across Natchez from the main lobby. This building is secured as you have to use your room key to enter. The room was a standard king size bed, chair, table, etc. No love seat or couch, which was fine. The mattress wasn't the best and they gave you no blankets, so that took some adjusting. When we had guests over, they had to bring the chair from their room, which was a slight hassle. The only other inconvience was that the window is frosted over from some reason so you cannot see outside from your room. I didn't ask for an explanation as to why, but found it odd. We would have just been looking onto Natchez and the adjacent building, but it would have been nice to know the weather without picking up my phone or leaving my room. Bathrooms were fine and for being in the middle of the business district, I thought the noise from outside was non-existent. I would gladly stay there again for the same price."

BookIt.com® Verified Traveler Helene Marangi from Cape Coral, Fl

"Hotel was clean and in a good location...HOWEVER; a group of ten, requested 4 rooms with 2 beds. We were told that there would be no problems when we arrived at 1100, 'just ask again when you check in at 4'. At 4, there were 'no doubles available'. When one of our group mentioned that the hotel had accepted a reservation for 4 adults in one room, they were able to find a double, in a different building. When the rest of us asked to speak to the manager, we were told 'they are not available right now, and it's not their fault', staff would not give us names for any manager. A (very) few members of the staff (none at the desk) were helpful in finding restaurants, etc, in the area, recognized my party later and inquired if their recommendations were acceptable."

BookIt.com® Verified Traveler Claude Hill from Birmingham, Al

"This is the 3rd time to stay at The Queen and Crescent in New Orleans. Each time it has been an overall good experience. It is a well kept hotel, close to most all attractions, and if you go at a time when there are no major events going on in the city, a very good value. This time there were only a couple of things that were not up to the usual standards. First, since there were three people staying in the room, there were not enough towels for everyone. There were two of each type towel, and even when the maid was asked for more we didn't get them. The other thing which we had an issue with was that on the second day of our stay, the maid did not replace the foam coffee cups in the room. We had to go down to the desk, which was very busy with check in and outs to get some cups, and the desk agent could only find two for us. Not anything major, but things that do tend to make your stay a bit less a great experience. Would stay there again and would recomend it to anyone that is going to New Orleans."

BookIt.com® Verified Traveler Colleen Olson from Niceville, FL

"Not impressed. Run Down not that clean. Breakfast was boring."

BookIt.com® Verified Traveler Rene Carlson from Warren, Ontario

"The room was filthy. The bathroom had not been cleaned perhaps for years. There was a used bath towel left hanging on the bathroom door. The carpet was filthy and it looked like it had not been vacuumed or cleaned in years. There was no fitted bedsheet. On arrival there was a lineup of at least 20 people, quite a few who had problems getting a room because of over booking. The ladies on the receiving desk did a great job handling all of the complaints but had no one to turn to for back up as there was no supervisory staff on hand. These two ladies were put through one hell of an afternoon. I did not envy them. The valet was great! I had stayed here last year in the other building and had enjoyed my stay, but with the experience this year I will not be returning."

BookIt.com® Verified Traveler Katie

"The rooms were very small and not cleaned well at all. There were hairs on the wallpaper in the bathroom and the room looked barely clean. They did not provide much cleaning during out stay either. There is a bar downstairs which is nice however, the bartender that was working at night couldn't have been more rude. I have never been treated so terribly. The hotel is in a GREAT location and there are several cute places/hotels to stop in and have drinks at on Camp street."

BookIt.com® Verified Traveler George Huber from Biloxi, Ms

"I've stayed here before and i like the hotel. I didn't get the swamp tickets, i wasn't offered them, but that won't keep me from staying there again."

"This was the 1st time in 57 years that I was able to get to New Orleans. I've always wanted to se and feel the Crescent City life,and my wife made that dream a reality. The hotel gave us a feel of New Orleans. Loved the room decorations and the antiques. Our front desk hostess was the best. She was instrumental in making our stay at the hotel,much more enjoyable. Yes, we would defintiely lodge there again."

"Charged me 30.00 for computer wi,fi,although I informed them I didn't,t want it. They said I had no choice. Very unfair,and I want my money refunded. Highway robbery without a gun. Nasty,nasty"

"First night there no towels and the room need to be cleaned. Day two beds were not made so we found a new place to stay. This was by far the worst place i ever stayed."

"I love the customer service"

"We arrived early but front desk checked us in anyways which was a plus in my book. The room was a nice sized room one problem we couldn't see out of the windows they werre frosted over. The housekeeping staff was always checking to see if we needed something I loved that :) We can't wait until next years Mancation"

"A very good first experience with Bookit.com! Also, with Queen and Crescent Hotel, that is very nice and conveniently located. New Orleans is a great city, as everybody should know, very interesting, exciting and friendly!!! It was a magnificent New Year trip and we're ready for Mardi Gras. Thanks!"

"I have decided to make a New yrs eve celebration to New Orleans, Once again I followed the recommendations of Bookit.com and tried experience thru this site. I came to New Orleans for 6 days getaway from Dec 28th 2011 tilll Jan 3 2012, when we arrived at the hotel, the elevator was broken, we waited for 3 hrs to finally get a room, daily I have to ask for someone to fix my room, it wasn't any towels, soap or shampoo neither for our daily showering, this hotel was just a dissater, I am very dissapointed with the Hotel and the website BOOKIT.COM advice, hope whoever want to make a trip to New orleans to think about first about this hotel, have a Happy New yrs to all. Hugo Felipe fron NJ."

"We had a wonderful experience at this hotel. The staff was friendly upon check-in and throughout our stay. Valet service was timely and efficient upon arrival and departure. Our room was in the building across the street from the main building, but equally as nice. Very unique hotel with lots of character. We were unknowingly upgraded to a corner room with a small sitting room and jacuzzi tub! We were on the top floor with windows partially covered by an exterior wall. There were a few minor problems with our room (toilet ran, iron wasn't working), however, the staff was quick to bring a brand new iron up to the room and, while the toilet still ran, it was overall a great experience. I mean, what can you expect from an old historic building? The rooms were clean and nicely furnished. A quick 5-10 minute walk to the intersection of Canal and Bourbon Streets! The bar staff was knowledgeable and friendly, overall, I would definitely recommend this hotel. Thanks again for the great trip!"

"im dont like ,triip to swamp was not done for us"

"Hotel very nice, breakfast just okay. In the bathroom need a little more counter space."

"the hotel was in a good location. but the check time was 4:00 pm did check in till 6:00
p.m. one night i slept with no pillow because they dint have any????
NO TOWELS .AND OTHER LITTLE THINKS.We travel a lot in the states and overseas i normaly use travelocity or expedia thank you"

"The hotel was very nice. They had breakfast in the morning. There was a coffee maker, iron, and cable in the room. The room was small but it was very nice and you really dont need a bunch of wasted space. Its the type of room that makes you feel like your in New Orleans and not some big commercial hotel in some huge city. I found the price for the room better than most of the hotels down there for that night. The front desk staff were very helpful letting me keep my bags there until check in time. They were very helpful in getting us a cab in the morning. Would go back and reccomend it to friends and family. Oh the location was perfect for everything I wanted to see and do. Yeah!"

"Due to our jobs we travel quite a bit. I was surprized by the Queen and Crescent Hotel. The staff was friendly, and quite helpful, giving us tips on what to do and the best places for food. Our room was a bit small (but just right for 2 people) and the sunlight comming in through the bathroom window was pretty strong. Remember to close the drapes and bathroom door if your room faces east! Overall it was better than we expected, and we will be back next year!
Our room was clean, and the bed was really comfortable. The hotel cleaning staff dropped us off extra towels upon request.
I also recommend the Commerce, which is a block up for the best breakfast biscuits!
Felix's has the best and cheapest raw oysters and one of the best bloody marys we found.
Get the carriage ride add on for $20 its over $75 if you get it there, and they are very knowledgeable about the French Quarter.
Last but not least go on the Lord Chaz ghost tour! It was great! We have been to NOLA several times and his was one of the best ones. Very funny, and is good for grown ups and kids. (We however brought our own 'special' drinks, so spending 30 minutes in the bar was pretty boring, but felt great on the feet lol!)"

"1 night stay. Room was a little small for two beds but was functional. Staff behind the counter could be a little more friendlier and at least acknowledge you while waiting to check in/out. Overall was satisfactory."

"Stay was very nice but 1 problem they need a new key lock system the one they have didn't work had to have new keys made. They didn't work either"

"Great room and location. Overall the hotel is clean and quiet. Service was great. Plan on going back.....will stay there."

"This hotel was great for the price. Rooms were a nice size and it was within walking distance of the French quarter. About a 10 minute walk to the French quarter. There was no fridge in the room and breakfast was a disappointment. You'd get Danishes or muffins, cereal and toast with butter but there was no jam."

"Hotel is fine is you ar win town to get out and see the sights and experience New Orleans. The hotel is very close to the French Quarter and the staff were friendly. "

"Stay was great, absolutely no complaints; rooms were nice and clean and quiet. Will stay again and recommend to friends."

"We had a great experience at your hotel. It is convenient to everything we wanted to see; clean; absolutely no complaints. Will definitely stay again and recommend to friends."

"We recently spent a quick weekend in New orleans for a wedding. The Queen and Crescent was a great location for us, as it is within walking distance of all the locations of the wedding-related activities. We took a shuttle to and from the airport - no need to rent a car. The staff at the desk were friendly, helpful, and professional. Our small room was clean and comfortable. The only drawback was the time it took to check in on a Friday evening. We stood in line in the lobby for 30 minutes waiting to check in. Once we reached the desk, our check-in was very quick because we had booked through Book-it. I would suggest to the hotel that they put on extra desk personnel on Fridays. To guests I would say avoid arriving on Friday between 3:00 PM and 8:00 PM."

"My last two trips to New Orleans my wife and I have stayed at the Queen & Crescent and on both occasions have been thrilled with the accommodations and the service. The Free 3 day Blues Festival was only 1 block away from the Hotel. Great Time..."

"The place was great...the front desk and staff were number 1...they recommended a place to eat. checked on a tour... the breakfast was good except they didn't have butter or jelly for toast...the maid and main. Service was great. I would give them 99.99% rating. Plan on going back.....will stay there."

"Great room and location. We did a short trip with a travel buddy it was fab. Rooms were large, clean comfortable and the location was perfect. This was a first time with Bookit.com too. They were fast and easy to work with. Even sent a reminder to print doc's before leaving. My included tour was much better than expected. 1.5 hours with a great guide and we even saw lots of 'Gators'. We are leaving on another trip with them in 6 days. Just as described, but better."

"Great location. Well-priced. Nice room. Old-fashioned look but had a good New Orleans feeling. Spacious and clean room. Took the free swamp tour that was included with my booking and loved it. I'd stay here again, no problems."

"The hotel is close to the main street Canal.. approx 3 short blocks. Overall the hotel is clean and quiet at the time of my stay.. Breakfast was cereal, pastry buns, coffee and juices.. very basic and boring. The front desk staff did provide me with good service.. but the cleaning staff was less then average.. I had to call everyday to get clean towels and soap which was the only main disappointment.. Other than that I would stay again.. Go with little expectation and you will not be dissapointed."

"Good Value Stay. Would and will stay there again."

"We booked this hotel for 2 nights because of the location and price. I stayed here 2 yrs ago for a bachelorette party. The standard rooms are extremely small; spend the extra money for the queen suite. Ask for a corner room in the second building. The beds were comfy, water was hot, room was clean, and ac worked great. I was only in the room to shower and sleep. The staff was friendly and very helpful. Save yourself a few bucks and park directly behind the hotel on magazine street, its $17/night instead of $32 and you don't have to wait. If your intentions are to explore New Orleans and not the hotel, then this hotel will suffice. Eat breakfast (go early) at the Ruby Slipper down the street and take an evening jazz cruise on Creole Queen. My all-n-all NOLA experience was great- like always!"

"Queen and Crescent was a great place tostay for an event I attended just prior to Labor Day. Unfortunately, during my five day stay there were torrential rains every day. At least the Q&C Hotel was a relaxing place to stay inside some of the time. The room, including the bathroom, was large and decorated nicely. Great mattress and a very large TV. It was a little awkward to have to use a hotel card to unlock the entrance to the building in which I stayed. Sometimes it required multiple swipes before the door would unlock. With heavy rain and 40 mph winds it became very frustrating. Staff was also very helpful in locating my driver's license that I had lost somewhere in the hotel."

"
First let me say that customer service at bookit.com is superior. As for the Queen and Crescent hotel their front desk is extremely courteous but the housekeeping service was deplorable. We stayed 7 nights and our room was only serviced twice even though I called about it daily. Towels, soap and toilet paper had to be requested and delivered usually after returning from a night out to realize our room had yet to be serviced. A good rate shouldn't be synonymous with poor service."

"Our stay at The Queen and Crescent was very enjoyable. With the Bookit deal, we got free parking and a swamp tour (didn't do this as others who had the same deal said they just saw alligators and no real other wild life...boring for folks from Florida). Have seen reviews where people complained about the continental breakfast not being restocked. I don't know when they were going for breakfast, but everything was restocked continuously, from 7:30 to 9:30. While our deal put us in a second building, the room was clean and housekeeping in the room was good. Only negative was that the hallways in that second building were in need of vaccuming and shampooing. There was a cigarette butt near the elevator on our floor for the entire five days we were there. While this is not the newest hotel, the location was 2 1/2 blocks off Canal Street. Attentive staff. We would stay there again and recommend it to others."

"Look folks, its not the Ritz. You want the Ritz? Stay at the Ritz. We stayed over Labor Day weekend and Tropical Storm Lee. Room was clean, water was hot, shower had great pressure, air conditioner was quiet and VERY COLD, staff was friendly and attentative, BED WAS COMFORTABLE.....yes, a little wear and tear here and there, but all cosmetic. The building had great bones. Will stay again in a few months. "

"Hotel is in a great location - vey convenient to all the hotspots - we were able to walk everywhere we wanted to go. Only negative is the stinky smell in the elevator and hallways. The room was really small but were nice. I wouldn't stay again. Staff was friendly but had to wait in line a while to check in."

"My husband and I stayed at the Queen & Crescent Hotel last Friday night for the first time. I found it on Bookit.com and we were surprisingly happy with our accommedations. We were in a corner room with great views of the area. We were located just a few blocks from the French Quarter so we were able to walk. Our room was very comfortable, nicely decorated and quiet. The free breakfast was okay - cold muffins and sweetrolls, bananas, apple juice and coffee. We will definately stay here again when we come back and I would highly recommend it. "

"Wife and I tood a trip through the south to Fort Lauderdale in March. Stayed at the Queen and Crescent Hotel for three days. Read all the reviews prior to going and was wondering if we made a mistake staying there. We DID NOT. The staff (although a little overworked) were wonderful and very helpful. The room was great and the breakfast was good. We loved the location, so close to everything. Would definately stay there again if I ever go back to New Orleans. "

"My husband and I just came back from a short vacation to New Orleans. Stayed here at Queen and Crescent which was a very nice stay. The bed was extremely comfortable and cozy. The hotel is just a short walk from all the attactions of Decatur and Bourbon. Would stay here again and plan to return."

"I had an excellent stay at The Queen and Crescent Hotel. All the hot spots were all within walking distance. The staff was very friendly and very helpful. I would recommend to anyone to stay at this hotel."