BookIt.com Member Services Verified Traveler A Recent Traveler

"Our stay at the Royal St Charles was picture prtfect and then some. We had read reveiws about this hotel and had some doubts but went with it anyway. We were greeted with smiles and warm hospitality throughout the hotel.Will definitley stay here again. Nice rooms, clean, comfortable. One block from Bourbon St. About 5-6 from the casino. 10 from the Superdome. About 8-9 from French Market. Needles to say, we didn't use our vehicle to go anywhere, we just walked. Couldn't have had a better weekend anywhere. "

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BookIt.com Member Services Verified Traveler Tessa from Spanish Fort, Al

"Staff was great!! Room very very small, as in my dorm room was bigger . Undergoing remodeling and it was a mess. Elevators hardly worked. Beds very old and could feel the springs in the mattress , decor of rooms needs updating. Dingy! Actually had to request a room with a window. I thought that was odd."

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BookIt.com Member Services Verified Traveler A Recent Traveler

"Hotel room was smaller than my old dorm room. It was only me so it was ok. Room was clean but very outdated. Housecleaning was subpar. Did have an issue with both lamps with burnt out bulbs when I arrived. Stopped at front desk and notified them. Was fixed by the time I returned. Valet was very nice and very quick.

Not sure I would ever stay here again. Staff very friendly but just not a good value. Spent 96.00 on the room and see that others have spent 55.00 on the same room. If you can get the room for 55.00 then go for it."

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BookIt.com Member Services Verified Traveler LaNay from Philadelphia, PA

"So I stayed here 2 years in a row for the Essence Music Festival....The location is great for this event. 1 block from both Bourbon st amd the French quarters and walking distance to both the convention center and the superdome. My only problem this year was the fact that since construction was occuring at the hotel, the busniess center (which only consist of 1 computer and a printer) did not work ,yet I still had to pay a resort fee of 8.95 which included phone usage as well as busniess center usage."

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BookIt.com Member Services Verified Traveler Michella from Tuscaloosa, Al

"I was kind of scared from all of the bad reviews but the location was great and the hotel was very nice and clean. I would recommend to a friend."

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BookIt.com Member Services Verified Traveler Angela Carter from New Orleans, LA

"my Hotel was nice and a very friendly staff"

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BookIt.com Member Services Verified Traveler Kevin from Chicago

"Our room was small, the furniture was old (the desk was broken and wouldn't close), and the carpet was worn and dirty. The beds were resonably comfortable. The shower was nearly impossible to turn on. When I finally got the water to flow it was fine...until I tried to turn it off. It dripped all night. Our second night we were kept up by our neighbors (paper thin walls) and we requested a room change. The new room had been updated and had new bathroom fixtures and a shower that worked properly. It was also much brighter and though the furniture was similar in style, it was newer. Staff forgot to give us coffee cups and an ice bucket tray but we managed. what was more annoying was that everytime I asked the front desk person a question they tried to sell me some kind of tour or trip. Obviously their aggresive style was encouraged by management...I was also surprised not to have a fridge...even the $49 motels have fridges...The morning we were leaving the fire alarm sounded and kept up for 20 minutes...It was crazy...and of course a false alarm. This is clearly a place you should avoid if possible."

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BookIt.com Member Services Verified Traveler Brian from Panama City, FL

"This is a good hotel if you just need a place to sleep. The rooms was kind of small but not tiny. Room was very clean, the lobby was very nice. The coffee shop in the lobby is very convenient. Hotel is walking distance to Riverwalk and Bourbon St. I would recommend this for a friend."

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BookIt.com Member Services Verified Traveler Greg

"Rude staff, poor parking options, tiny room and uncomfortable bed. All around bad experience. Location and price were good, however."

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BookIt.com Member Services Verified Traveler Fred from Buffalo, NY

"Lock was broken at check in. Maintenance man was great and arranged to upgrade our room with the desk. The location of this hotel is great. Easy streetcar access and walking distance to everything. Rooms are basic and nice. My only complaint is the matress was lumpy and you heard springs popping when u moved. The complimentary boat trip is nice."

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BookIt.com Member Services Verified Traveler LeQuita Storey from Atlanta, GA

"Well, when I arrived there was an issue with my reservation (room size). Once the problem was corrected, they forgot to charge me for a night...which I was billed for separately. Another issue I experienced was that the housekeeper(s) did not speak English. Luckily, I had a friend on speed-dial that could translate my request to the housekeepers (via speaker phone). Depsite that, my overall stay was pleasant!! My room was very spacious, with the exception of the bathroom. In my opinion, the bathroom was rather small. The ladies at the front desk and the valet drivers were VERY friendly and VERY professional. No matter how busy they were, they always greeted everyone (with a smile) as we entered and exited the hotel. AWESOME staff!!!!"

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BookIt.com Member Services Verified Traveler Jack Day from Corpus Christi, Texas

"Clean room, great location, good value and very friendly and helpful staff."

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BookIt.com Member Services Verified Traveler Rick Earley from Washougal, Wash.

"overall it was just o.k. the deluxe rooms are very small had to ask for an upgrade which they did accomedate with no extra charge. extra 8.95 per night for wifi and safe access mandatory payment weather use it or not that is not mentioned in the advertisement also 30.00 a night to park a car in there lot very friendly staff but i would not reccomened it to a friend and i would not go back"

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BookIt.com Member Services Verified Traveler Ingrid Cunyus from Kerrvillef, TX

"Very nice experience and very reasonably priced boutique hotel. The rooms were a bit small but updated and well kept. The staff was very welcoming and accommodating in every detail.Certain staff members were especially helpful in providing information about restaurants, etc. The location of the hotel is perfect and has a convenient railway stop. PJ's coffee shop and bakery is definitely a plus! This will be our new destination hotel in New Orleans!"

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"The room that we were given was sorry, carpet was torn, wet and smelled of mildew. We told the desk that we would not accept the room and be staying at another hotel. We were told they would not charge for the room, but come to find out we were. After a very long talk on phone with Bookit.com , we should get a refund in 15 to 20 day. ' NOTE ' should we shall see."

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"My first experience was overshadowed by the problems at this hotel. I booked rooms for an event and we were supposed to have the same room since we all pid the same price. A couple had a room with no windows and a little larger than a closet. The room can't be legal. I requested a late checkout before arrival and was told there would be no problem but 20 mins before checkout they started calling the room every 10 mins and knocking on the door consistently. With one exception; the staff was extremely RUDE and not real accommidating The manager was horrible and laughed at our problems when we said the room was a closet.I will never visit there again."

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"Rating: iffy. The room first assigned to me was about 45 degrees frigid, but pretty. The next room was not as nice but warm. The table was broken and missing the center drawer, but clean enough.

Maid service hit or miss; coffee maker uncleaned, old cups left lying about,

and the fiasco of throwing away my shuttle voucher.



My room was on the far side of the building from the elevator, but I heard every up and down.



On the plus side, it was on the parade route and the staff were friendly and it is walking distance from the French Quarter.

For the business traveller, it might be acceptable, but for the tourist trade, you might want to step it up a bit.



Gratitude to Bookit for helping replace my shuttle voucher. But when the shuttle was 20 minutes late the next morning, Bookit was closed. No help for the traveller overnight could be disaster. Lucky he showed up.



I want to thank BookIt for faxing a replacement to the hotel for me"

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"Nice place to stay. Hotel bellmen very courteous and helpful. Valet service a tad pricey. Televisions need an upgrade to a flat screen. PJ's coffee shop in lobby convenient. Hotel has a historic air too it..Close to Bourbon St. and Canal St..Kool"

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"We stayed on the 8th floor. it smelled stale and the carpet down the halls were nasty/ spotted up. From the internet I thought it was a better hotel. We asked for wash clothes to take a bath and was told by the hosekeeper that they had none. She said they were out right now. So I called downstairs and it took about 15min and they sent some up."

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"The rooms are extremely small. 2 times when taking a shower ran out of hot water....or should I say, had no hot water. Bathroom in EXTREMELY small, when sitting on the commode the door swings in and hits knees. As a couple, if one was taking a shower other couldn't be in the bathroom, actually bathroom in so small, hard to even put your clothes on in it. TV was so old, the volume kept coming in and out and picture was horrible. Staff was friendly. Location is good."

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"Never again!! I had 2 rooms booked at this hotel & when we got there, they told us we were being relocated to another hotel further from our destination & only in 1 room! The front desk staff tried to be pleasant, but wouldn't work with us. The hotel manager was horrible. She insulted us & walked away leaving the other staff to deal with us & refused to come back out. The manager at the Ambassaador however, was excellent & helped us through our troubles with this hotel."

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"Great little boutique style hotel. For the money, you cant find a better location. The cost each night I stayed was about $125 usd. It is literally one blocked to Canal St and then one block over to Bourbon St. The rooms are small but, for those who don't hang out in your room all day, it's plenty and very clean. There is a Starbucks like area in the lobby and the trolley right out the doors of the hotel for a buck or so to ride. The staff is quite accommodating and can help you navigate wherever you wish to go. My only beef with the hotel are the bed pillows. They are flat as a board and you have to use all three for support...no big deal! Great spot to stay in New Orleans central."

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"This was a great place to stay! I left my car with the valet, who was very warm and friendly, he took my name and asked if I needed help with my luggage. Then I walk in to check in for my stay, when the clerk said ' Welcome Mr Johnson'. This place was very clean. I only had two problems, one the tv went out for a few minutes, this only happened two or three times and was probably the cable. The other problem was i couldn't get the water to a comfortable temp, it seemed to be too hot or too cool, but overall I had a very nice stay. And it was only a short block to Canal and one more block to Rue Bourbon. Let the good times roll!"

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"I was very pleased with our stay @ the Royal St. Charles. The room rate that we got was great so we decided to upgrade to a balcony suite...It was unreal how big it was.......... very pleased, the only draw back was how loud it was with the trolley being right there. The hotel is in close enough distance for you to walk to the French Quarter, but far enough away if you wanted to escape it too. Before we booked our room I read that the hotel/rooms are VERY cold...well in fact that was not the case it was pleasantly comfortable. The staff was very helpful and polite. I would recommend this hotel to anyone. Can't wait to come back!!!"

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"We take weekend getaways to New Orleans a few times a year. We have found our new go to place. We had a small issue with our shower but it was addressed. Look forward to my next stay."

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"We take weekend getaways to New Orleans a few times a year. We have found our new go to place. We had a small issue with our shower but it was addressed. Look forward to my next stay."

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"Staff was great and very accommodating. I plan on staying at the Royal St. Charles again. No issues with using book it either, I just gave them my information."

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"Great and Wonderful !!!!!!!"

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"The room in the picture is not the room we stayed in, our room did not have a window; we were very disappointed I have never had a room with no window. When we told the front desk, that we paid for a deluxe room, we were told all the rooms were deluxe. That was not a deluxe room it was a box. We had to pay $8:95 a day phone fee weather we use the phone or not. There was no mini fridge in the room. We booked for a two day stay; the staff gave us an upgrade on the second day. "

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"I really loved the hotel. Staff was very efficient from check in to check out. Jade and Danielle are the nicest ladies ever. Everytime I needed anything they always had it right up to the room. The only thing I didn't like was how small the room was. Parking was very pricy but very quick. All and all I would stay here again. "

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