from Emeryville, California
Submitted on 23-05-2016
I arrived around 7pm on Tuesday, May 10, 2016. I am a travel agent and made a group reservation for 10 rooms with The Clarion Hotel. The original reservation was made Oct. 7, 2015 with a real nice lady, Tracie Lewis, Director of Sales. It was the least expensive hotel that was close to anything with the street car line in front. Well, on November 29, 2015 I get an email from "Donny" (no last name) of Choice Hotels International telling me the Clarions was no longer a part of their hotel group a...
I arrived around 7pm on Tuesday, May 10, 2016. I am a travel agent and made a group reservation for 10 rooms with The Clarion Hotel. The original reservation was made Oct. 7, 2015 with a real nice lady, Tracie Lewis, Director of Sales. It was the least expensive hotel that was close to anything with the street car line in front. Well, on November 29, 2015 I get an email from "Donny" (no last name) of Choice Hotels International telling me the Clarions was no longer a part of their hotel group and it is now Hotel 504 AND my reservation could no longer be guaranteed. When I called Hotel 504 I kept getting voice mails - no one was answering the phones. I'm anxious. When I did get someone, day 3, I kept getting transferred to more voice mails that was using Tracie Lewis name. I later found out that Tracie Lewis was long gone. I left several messages, no one called me back. After a week or so I got a call from Miquel Soloranzo, general manager of Hotel 504. He acknowledged my reservation and honored the agreement EVEN if I did not have 10 rooms. WHEW!!! . I ended up with only 4 rooms and the price stayed the same. That's the good news. Upon walking into the hotel there was a beautiful Black woman at the lobby desk with gorgeous hair and noticeably long eye lashes. A beautiful woman. BUT at no time did she smile nor act welcoming. She was absolutely "no particular response." I think her name is Shameka, or something like that. I had a roommate and we both gave her our credit cards so we can split the bill. The hotel lobby was nice and clean. There was a desk with tour information and city map right before you get to the elevators. There was a young woman behind the desk who NEVER diverted her eyes from her cell phone. So, naturally, I thought she was just some kid who found a place to sit down and play on the cell. We picked up some brochures while talking to one another wondering where to go for dinner. The young woman behind the desk never looked up nor acknowledged us. No biggy, afterall, she's just somebody's kid. When we get to our room we discover a kitchenette. YIPPEE!! And the rooms are large. There was only 1 small trash can, a door that led to no where (a small space about 8" x 4ft), a strange shaped bathroom with barely enough room to open and close the door, tub shower wall "looked" filthy, no safety bars nor non-skid tub floor. I am over 65 with a walking cane. I was concerned. We called down stairs to complain about the filthy shower tub wall. They sent a nice you woman up and she goes through the motions of cleaning the wall - really. We asked her for another trash can for 2 days and never got another nor a bigger one. After she cleaned the walls I go to take a shower and the wall still looks filthy so I scrape my fingernail against what looks like soap scum - nothing. It is actually the design of the tile. BAD DESIGN. The grout was bad - too much in some places, falling out in other places. It made the whole shower wall look awful. Good shower flow, though. My background is real estate;thus, I could see where they spent their nickel and did the "magical' cosmetic work - new floor and window coverings, some paint and wall paper. There was O N E- accessible electrical outlet in the room. Thank God I brought an electrical multi-strip. The refrigerator was leaking. Maintenance came up promptly, couldn't find anything wrong. Day 2, still leaking and now it stopped being cold. Different maintenance man comes up and says cannot be replaced. I get a manager on the phone, 2 hours later we get another refrigerator. No more problems with that. We go downstairs and find out there is not restaurant in the hotel. The "kid" is still behind the desk on her cell phone. She actually looks up and asks what we want to eat? She suggests Oceania Restaurant. I still don't get that she works there until she made the effort to give us a discount card from the restaurant Wow, really? Either get rid of her or train her better. The BEST thing Hotel 504 did was to partner with Oceania Restaurant. Oceania is great. See another review for that. However, they deliver - FAST- and it can be charged to your room. Loved it!! We were at Hotel 504 4 nights. We had delivery 2x for dinner and once for breakfast. Each time the food came QUICK, FAST AND IN A HURRY. thus, still hot. Hotel 504 offers "breakfast on the go" (bagels, cream cheese, toast or pastry.cereal, fruit coffee/tea) for a small price. The street car is right out side. By the weekend they had a real concierge, Mr. Michelle. Now that man knows what a concierge is and what a concierge does. He was great. He was friendly, active and engaging with all the guests. Very knowledgeable, too. He offered to store our bags if needed. He hailed a cab for us. He told us about the brochures and gave us a virtual tour of the city with the paper city map. He is a mover and a shaker. They need to MAKE SURE TO KEEP HIM. Give him a raise, too. He is definitely an asset. The weekend staff at the front desk was nice, friendly and engaging, also. When we checked out, Miss Gorgeous "no particular response" lady did NOT make the arrangements necessary for my roommate and I to share the bill. All costs were put on my card NO! NO!. The front office manager, Tiffany Jones and Kate Burke, sales manager, made the corrections. They were nice, pleasant and apologetic. They, too are assets. There is no pool nor outside lounging. I realize the hoter was going through some changes. I hope my comments will help. Overall, their nickel was well spent. Hopefully, they will spend a dime on staff training and/or selection. I would try them one more time. It's a no frills hotel with a fair price and not too far from what's happening, yet far enough away to not be noisy