Submitted on 16-08-2016
First and last stay ever at the Hilton Saint Charles Avenue New Orleans, Louisiana. Upon check-in, the front desk staff was marginally cordial, hardly ever making eye contact with me while typing on the computer. I felt like I was inconveniencing the front desk asking to check in. While checking in, I was told that due to my diamond status they were giving me a room upgrade. Well, the room upgrade consisted of an exceptionally tiny seventh floor room with a small, cracked window. The view wa...
First and last stay ever at the Hilton Saint Charles Avenue New Orleans, Louisiana. Upon check-in, the front desk staff was marginally cordial, hardly ever making eye contact with me while typing on the computer. I felt like I was inconveniencing the front desk asking to check in. While checking in, I was told that due to my diamond status they were giving me a room upgrade. Well, the room upgrade consisted of an exceptionally tiny seventh floor room with a small, cracked window. The view was of the high-rise building next-door. To say that the room was as dark as a dungeon is an understatement. Consequently, I went back to the front desk and requested my originally booked room to be given to me without any upgrade. I was then given a large corner room on the 10th floor. Given the location of this hotel, which is in the middle of a city block in the heart of the business district, the views are not going to be very good views from any room. Nonetheless, at least there were two walls of windows in the corner room so that I did not feel as if I was in a dungeon.
With regard to the valet parking at the hotel, parking is approximately $45 per night. Almost every time my car was brought around to me it was parked in the next block on the side street from the hotel. I would be waiting for my car in front of the hotel and the valet would appear handing me my keys. Whereupon, I would walk, without the valet, 1/2 block to my car. Paying $45 a night to park should allow for one's car to be brought to the front of the hotel instead of a block away. Additionally, one evening, upon coming back from dinner and giving my car to the valet, the valet "peeled out" with my car while taking off from the curb.
My last night at the hotel was Saturday, August 6, 2016. At approximately 11 PM the room next-door started getting very loud with voices, laughing and/or music and/or the TV. What made matters worse, was that I was in an adjoining room so the noise coming through the adjoining doors was very loud. By 1 AM the party next-door was still going strong and I could not get any sleep. Consequently, I called the front desk and requested to be moved. The valet came up and assisted us with luggage and moved us to a very quiet corner room on the 19th floor. This was at 1:30 AM. Unfortunately, in this new room, one of the air vents was blocked. So, the room was a little warm, but at least quiet. Given that I did not feel like moving again, we stayed in this room. As the valet was helping us get our luggage settled, the "undercover" security manager showed up and apologized for the party next-door to my original room. The security manager also stated that the people in the room were asked to leave because they exceeded the number of guest allowed in the room and they were having a very loud party in the wee hours of the morning. The security manager asked if he could "comp" my room for the night. I answered that the room was already paid for using HHonors points. At that time, the security manager offered a 20,000 point refund for the inconvenience. I gladly accepted and thought that this was a very generous offer.
The next morning, was check out. Around 9 AM I called the front desk to request a late check out of 1:30 PM. The lady I spoke to at the front desk replied that there would be no late check outs because their computer system was down. At this time, I asked to speak to a manager and explained my entire experience, especially to include having to move rooms at 1:30 AM. Despite hearing of my experience at this hotel, the lady at the front desk replied,in a very condescending tone, that she was the manager and there would not be a late check out. I responded by asking to speak to her supervisor. She replied that her manager would have to call me back. Approximately 10 minutes later, another hotel manager called me back. Again, I disclosed all of my experiences during my stay. This particular manager apologized profusely, gave me a 1:30 PM checkout time and further, said that I would see the 20,000 Hilton points back into my HHonors account within 24 to 48 hours. That was on Sunday, August 7, 2016, and, presently, August 16, 2016, the points have yet to be refunded.
Now you know ALL of the reasons I will NEVER stay at this particular Hilton property again.