BookIt.com Verified Traveler Tonja from Leonard, Mi

"Our stay at the Clarion was very pleasant, and the area is great. If you stay you must visit Igors which is about three blocks away. Its like your little local bar where you can do your laundry and have a spicy bloody mary for breakfast. The concieres at The Clarion were always nice and helpful. Was upset to get to town and learn that the trolleys were not running, spent a lot of time waiting for the bus. One upgrade that would be simple and make the stay much better, different tissue in the restrooms. One word, sandpaper. Would definately stay at The Clarion again."

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BookIt.com Verified Traveler Robin from Louisville, MS

"My girlfriend and I book a trip to go to New Orleans for her first time ever. i books this room cause it looked Romantic and nice. But I've stayed in better places with much more too offer. I book a room that show one king bed. We arrive it has twin beds. Front desk couldn't help me wit my issue. I very disappointed in how this was handle and how my money was spent. I run my own business! My customer comes first! I make sure they get what they want and need and what they paid for and make sure they are happy with my work. What really Disappoints me is that no one was there to help make my time more enjoyable due to the lack of commucation! I am suppouse to have some 44 dollar tickets to go to the attraction, and was very unhappy with not being able to go when I had no confirmation on the tickets! The hotel Service was sometimes friendly one day then other was bad. Parking Guy where great. The room was dusty. Well I hope to hear from someone soon about this issue cause it has been a few days and I'm still disappointed in how it went! "

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"Went to New Orleans for my wife and daughter (21st) birthday. We have been to New Orleans many times and had stayed at this hotel before. Our first experience at the Clarion Grand Boutique Hotel was truly exceptional and so we wore looking for another wonderful experience. From the beginning, our experience at this hotel was different. When we were checking in, they only showed 1 room (instead of 2 rooms) reserved on my reservation; yet my printed voucher cleared stated 2 rooms. So since they had rooms available, the clerk gave us a second room. But when I went to sign the paperwork, one of the 2 rooms was going to be charged the full room rate; my voucher indicated that both rooms were fully paid in advance. The desk clerks response was 'Did I want a second room or not?' No, what I wanted was to speak with the manager. The desk clerk got on the telephone and after several minutes, she printed off a second set of paperwork for 2 rooms showing that both were paid in advance. We also had a minor problem explaining that my daugher and her friend would be coming in later that evening and we wanted to leave the second room keys at the desk for her to pick up on her arrival. Our room was clean and quiet, but nothing really exceptional as we had remember from our previous visit. This hotel is conveniently located on the St Charles Trolley route and we used this extensively to go to numerous places. Be sure to purchase the all day ticket on the trolley, it will save you money and can be used on several of the other trolley lines as well. Included in the cost of your room is a continental breakfast. Breakfast the first morning was okay and I really have no comments. However the breakfast on our second morning (Sunday morning) was completely worthless. The pastry seemed like they were perhaps purchased on Thursday or Friday; they were quite stale. The waffle mix and had run out in the machine, so I informed the desk clerk. Her first response was to provide me some short instructions on how to use the machine. A few minutes later she did come to the kitchen area and determine that it fact the machine was out of batter. She pulled the batter bottle out of the machine and returned to the office area, without even saying a word to me. A few moments later I went and asked her if she was going to refill the batter bottle. She told me that they did not have anymore batter and they she would put a sign on the machine in a few minutes stating that it was out of order. There was never an indication of regret or apology. So would my wife and I go back to this hotel? The answer is probably yes. It is clean, well located with easy connections to a lot of places, and reasonably priced. However if we do return and receive as poor of service as we did this time, I am confident that the next time will be our last time. Really the quality of the breakfast was not the biggest issue, it was really the attitude from the front desk staff and the fact that the manager never came out of his office to address either of my issues personally. From a breakfast standpoint; you can get a really great breakfast buffet at the Cheesecake Factory or across the street at the 'Trolley Stop Cafe'."

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