BookIt.com® Verified Traveler Brent from Georgia

"Heaven forbid you get there before 4 PM -- the receptionist had to remind us of that constantly. Hotel rooms need serious renovation."

BookIt.com® Verified Traveler A Recent Traveler

"Unfortunately, the nights we were staying at the hotel, there was a major construction project going on outside the hotel and we didn't sleep for 3 nights. This is not totally the hotels fault, but we were put in the front room, facing construction and on the 2nd floor. They really should not have booked people in those rooms.Not sleeping for 3 days gave us a somewhat poor impression of the hotel itself, and they were unwilling to do anything about it include credit us anything on our bill. They did credit the amenity charge which was about $30. There were also a couple of maintenance problems in the room, phone not working, AC had to be fixed, alarm clock not working. Staff was very friendly about fixing things. It was a neat building, being an old warehouse of some sort with lots of brick, high ceilings and floor to ceiling windows."

BookIt.com® Verified Traveler Anne from Texas

"I wouldn't let anyone I know stay at this Roach Motel. The hotel is terribly run down. The staff is unfriendly and cold, except for the guys who do the valet parking. They were nice. The room was hideous! The beds creaked and were uncomfortable. The floor boards creaked worse than the beds. My sister's sheet was dirty!!! The breakfast was a joke. The surly man who was in charge of breakfast had an argument with a German family because they came into the 'ball room' at 9:30 AM. He kept tapping his watch and saying that 'breakfast is over at 9:30...breakfast is over at 9:30...etc.' There was plenty of horrible tiny muffins left to eat, but he wouldn't get them any coffee. It was embarrassing to watch. What a JERK!!!!"

BookIt.com® Verified Traveler Pat Skinner from Wylie, TX

"What a great trip; everything went so smooth! From the booking, to the flight, hotel...everything! The hotel was great; service, staff, helpfulness, and what a lovely place to stay. We will definitely be returning and will stay here!"

BookIt.com® Verified Traveler Barbara Henson from Phillipsburg, NJ

"We've been here now for 4 days and they have only once cleaned (and that's a stretch) our room. Front desk staff is unfriendly also. My sis in law is here also and her phone didn't work for 3 days because they couldn't figure out how to fix it. If you are looking for ANY kind of luxury or service, this is NOT the place close to the casino so that's a plus. Another negative? Your window either looks out onto a brick wall or....the hallway it'self. No outside windows from what the desk told me. I would never rebook here or come backi here and I am from the south. I didn't expect anything special but I did expect cleanliness and friendliness."

BookIt.com® Verified Traveler Jackie Barclay from Connellsville, Pa

"There were three of us at the Ambassador for a nursing conference. We were not told upon check-in that there was a $9.95 fee per day for internet and the gym that we did not use. We also were not told that there was a continental breakfast available every day. We discovered this by accident. Three people checked in, but we had to ask for the third set of towels every day. The staff was friendly, but not very helpful. It was a convient distance for the convention hall."

BookIt.com® Verified Traveler Randy from Bossier City

"It was a great stay . Nice location . The walk to the Boubon st. Was a pretty nice walk. But in all really nice stay ! P.S. The wait for checking in is a long wait."

BookIt.com® Verified Traveler Sylvia LaCour from NATCHITOCHES, Louisiana

"Last minute reservations. I should have paid attention to the reviews. It was terrible. I'm not usually one to complain but the bathroom was not clean. Mold and mildew everywhere. YUK!! I would never stay there again."

BookIt.com® Verified Traveler A Recent Traveler

"The location was the best thing about this hotel. The room was tiny and the bed was uncomfortable. The walls were paper thin so you heard every little noise from above, in the hall, and next door. The staff was very average as far as friendliness and efficiency. probably would stay somewhere else for a few bucks more next time."

BookIt.com® Verified Traveler Karen Gee from Addis, Louisiana

"We had a wonderful time on our mini vacation. The hotel and staff were great. Only thing is parking is very expensive but we found a way around that. The room was clean and wonderful. We had plenty of coffee to start our day and the breakfast was great!"

BookIt.com® Verified Traveler Mary Lambert from Manitowoc, Wi

"It is a super quaint place. We had a very quiet room. Never heard anyone else. We were at the end of the front corridor. The free swamp tour, however, was not worth spending the time. It is really a man made canal. Not at all a swamp. You do see a few alligators, but that is it. It cost an additional $25 each for transportation, that was not included in the free tour. We were with a family reunion type of a group. They young children screamed the entire trip. Maybe we would have seen more of some one had asked them to stop screaming."

BookIt.com® Verified Traveler Tracy from Horn Lake, Ms.

"I have stayedhere 6times last 3yrs I love the location staff is always friendly polite and helpful. Needs a little help on cleaning but never bad. I do not like the fact that you now charge for parking first year I have had to pay for parking one of the reasons I choose your hotel FREE PARKING can we fix that. Now the biggest complaint I have is the bar on your lobby is the worst ever I been the bar bussiness for twenty years they were rude outspoken and worst $8mixed drinks I bought I had five of my staff with me all said the same thing."

"We had booked a king bed deluxe room, when we arrived we were given two full beds and we were told that the following day we would get our king bed This room only had one window about a foot narrow. The beds were very unconfortable and creaked. The next day we didn't get our room until late in the afternoon and the bed was just as bad as the other beds, you could feel the springs in the mattress. We did have a window that was a little bigger but not by much. On the face of the sink on the right hand side it was missing two tiles that made the bathroom look rundown. The bathroom toiletries were minimal and not of good quality. They provided free continental breakfast, but if you did not get there early you lost out because they did not replenish the items once they were gone and there were days when they had a lot of guests. Overall it was not a pleasant experience and I would not recommend this place. The only good I can say about this place it is that it was in a good location as it was close to the french quarter, the casino, Jackson Square, Riverwalk, etc."

"Our stay in New Orleans was great. The staff was always friendly and willing to help with tour reservations. The room felt like true New Orleans."

"Location great for Harrah's. Longer walk to French Quarter. Friendly staff. Great muffin on continental breakfast Sat. & Sun.
Negatives: Noise; no dark curtains; worst bed we have ever slept on; $9.95/night resort fee."

"My trip to New Orleans was for a psychology conference in New Orleans during Mardi Gras. If it wasn't for the very personable staff, my hotel stay here would have been pretty awful. The view from the room was a parking garage, there were half full cups of alcohol still in the room when we came in, an earring from a previous person, and tissues stuck up into the bathroom ceiling to 'plug holes.' The walls are also VERY thin, to the point where I could hear someone cough in another room. This is something that got very annoying during Mardi Gras because people are in and out of their rooms at all hours of the night.
Just something to keep in mind! I would say this stay would have been a lot more worth it under $60."

"We found this hotel to be one of the best ones we have ever stayed in..... the staff were very helpful and courteous.

The only fault we could find is that there were no plates supplied for breakfast, you had to use napkins, although there were a variety of cereals none of these were without sugar (Cornflakes or Rice Crispies) but the breakfast had plenty of choice. The first 3 days there was a choice of fruit, but on the Saturday morning there was only one, and the lady who replenished items in the breakfast room did not seem to bothered that they were running out of things. Overall we thoroughly enjoyed our stay and would certainly recommend it to family and friends and would go back to the Ambassador again."

"We were very disappointed, the hotel was supposed to be a 3 star!!!?????

Probably 2 star. The bed, horrible, had never slept iin a bed like that. The mattress must have been 30 years old or more, ripped all over.

We had to ask for a new mattress, they brought one but it was not good either. Because of that I was very illed, I had to go to a therapist, it was so painfull, it took 45 min to the dr, to take the pain away an one hour massage efore leaving New Orleans.

I guess there are hotels tht never get checked out to see if the quality is good

But I will like to say that the personnel was very kind."

"Room had not been sweeped. Called front desk and immediately it was taken cared of. Beds very comfortable and location of hotel made everything within easy walking distance."

"When we got to the room it was tiny AND the linens were strewn on top of the desk by the door unfolded,and definitely not clean. SOOO, We go down stairs and ask for a CLEAN room with the bed made. The next room we went to the bed was made BUT there was no comforter. It was late, we were exhausted so we lay down and froze all night with only a sheet and fuzzy blanket between us. The next morning, we wake up and decide to check the weather before heading out and ended up playing where in the world is the remote before our showers. Thank you android for small favors such as the weather channel app because we never found that remote. This place supposedly has a light continental breakfast, let me tell you what that means, get down there before the coffee and doughnuts are gone and the staff start putting it away so they have enough for themselves. No one was rude to us and from the outside this place looks promising, but like momma always says 'looks can be very deceiving baby'. Very dissapointed with my stay and will stay elsewhere for sure. Oh and there is a MANDATORY fee of $9.95 for phone,wifi . THIS IS NOT WORTHY OF A 4 STAR NOR A 3 STAR HOTEL RATING. If you have low standards, Maybe you'll enjoy it here. Bless your little heart!!"

"Overall the Ambassador *could* be a good hotel if some effort was put into the place. It seems like the hotel fell short on all of the small details that could have made the hotel stay a better experience. Here were the issues I had:

-Mandatory $9.00 a day charge for phone and internet they charge in addition to what you pay through BookIt or I assume any other site.

-Hotel needs upkeep badly. Hotel beds were old, sheets were ill-fitted, paint was discolored and faded, room had dust bunny in corner, phone was filthy (and probably from the 80s), and windows had paint smears and dirt on them.

-Staff was hit or miss. The people at the front desk were professional but not friendly, and the people assisting with luggage were all but non responsive. Getting bags stored took 25 minutes of waiting for someone to come back.

- All the little details were lacking. No water cups. A coffee maker, but no disposable coffee cups. The 'continental breakfast' was coffee, OJ, cereal packs, and some mini-muffins.

All in all, not horrible however without a doubt not worth the price. Spend the little extra a night and stay somewhere else, or, if you are hard pressed for cash go with a larger chain discount hotel. While a large chain location may not have the same 'unique southern style' you won't have to deal with all of the dozens of shortcomings you have to deal with here.

"

"We have stayed at the Ambassador 2 times now and absolutely love the location. You can walk to all the fun but yet get to see a difernet side of town. Love the new sports bar. will be returning to watch superbowl. i have a feeling the Saints will be there this year. Had rather watch the superbowl in NOLA than actually be at the game. NOLA supports their team. GEAUX SAINTS!!!!!!"

"Mine and my daughters first time in NO....got booted within 20 minutes of arriving..all resolved with company, just think it would be helpful if front desk alerted the guests NOT to wait to pay for parking...!!!! They were fast to boot, no doubt! The staff was friendly...especially the young man that parks the cars. I was extremely disappointed that after arriving and actually inquiring about maid service, we were told there was not any due to the owners not wanting to pay the help overtime??!! I was very upset as when I make my own bed daily and then travel, pay $85.00 average a night for a room, to not have it cleaned for 2 days was unacceptable. I do feel a credit should be issued for one of the nights. Other than that, the stay was enjoyable and I would stay there again, just would be sure to inquire about the maid service!!!"

"Fortunately we did not let our bad experience at this hotel mar our stay in New Orleans.

Most of the staff were rude and unhelpful, the service was poor, the management support was less than adequate and the continental breakfast was the worst I have ever experienced. The basic tools required to eat a meal - knives and/ or plates were not allowed to be issued. Toast had to be buttered with a spoon on a napkin on the table. The service was atrocious and the server ungracious. For booking on-line we were penalised by being presented with the second rated rooms which were filthy and had exposed, splintered floor boards and no wifi access (despite the $8.99 p/n resort charge that claimed to include wifi). After moving rooms twice (first for the splintered floorboard then from a room that had no curtain over a venetian blind) we had a room with salt damp and crumbling plaster falling from the walls! Beds were noisy and rickety with sagging mattresses and the doors of the closet were warped.

The free Jean Lafitte swamp tour we got for booking through Bookit.com was excellent and highly recommended. The hotel is conveniently located a short walk from the French Quarter, Canal Street, Bourbon Street and the Riverbank Precinct which is probably the best thing about it. Staff can't even tell you how far away something is by taxi so don't bother asking!"

"First of all, our room did not have a window...it was DARK. Second, I found a used washcloth hanging on the shower rod. I also found a plastic razor cover on the edge of the bathtub. Obviously the bathtub had not been cleaned. The room was very dusty and dirty. We did not get much sleep here due to a lot of noises: evertime someone ran the shower we could hear the water draining, everytime someone walked we could hear the floor creaking, and sounds of cabinet doors slamming were heard every morning. Oh yeah, and when we went downstairs to get breakfast, the employee was removing the food as we were trying to put it on our plate! And we were down there early to eat! Overall, this is my worst experience staying away from home. I travel frequently and have stayed in New Orleans countless times... I would NOT recommend this place to anyone"

"The hotel was just far enough from the festivities of Bourbon St to where we didn't have a lot of noise from late night party people returning to the hotel. Room was very cozy, a very Southern feel. I would definitely stay here again!!"

"Ambassador Hotel NOLA

Everyone was very kind, hospitable and friendly!"

"Been to New Orleans many times and like to stay different places each time. Ambassador is in a convenient location without too much walking to get to 'the fun' (and it's nice to be away from the noise). It is an older hotel but it is NOT run down and we found it charming (girls weekend). My only complaint was the lack of a window in our room (was it day or night out??) and dust bunnies on the floor (but we took a wet towel and cleaned it). Our room/sheets/towels were clean however and staff was very accommodating and friendly. I definitely would recommend staying here."

"Love my stay. FYI if you go on the free Swamp Tour and need to be picked up you will have to pay a $24/person fee to get there."

"Very friendly and helpful staff.
Great location."

"Place was clean and nice. Very old building but sound traveled from room to room via the wood flloors. Over all a nice place to stay in a area close to everything."

"Stay was enjoyable.
Staff was very courteous.
Breakfast was OK
Free internet.Printer was not working but front desk helped in getting boarding pass.
Enjoyed casino close by.
Excellent for the price."

"We had a wonderful stay at Ambassador Hotel. The room was large as well as attractive. Most everything was within walking distance from the hotel."

"My husband and I love our trips to New Orleans. We usually stay at Harrah's Hotel & Casino, which is a beautiful place. Harrah's was sold out for a few of the nights we wanted, so we stayed at the Ambassador Hotel. The location of the hotel is not what we consider to be 'adjacent' to Harrah's, but it was not far. Every employee of the hotel couldn't do enough for you --- very friendly and pleasant. The room served its purpose. Was not pleased that we could not get clean towels by 3 in the afternoon, and only had a bath mat one day out of three.... Not too sure we would stay again unless our choices were very limited. "

"Overall experience was a good one. Rooms were small but it's New Orleans so how much time do you actually spend in the room? Room was very clean and staff was very friendly and helpful. Would stay there again."

"We booked a 3 day special with a non smoking/ king. The room we were given was a queen and was so small that we barely got the luggage cart past the door. We were moved to a better room but the floor was so rough that there were nail heads protruding and the end of one board stuck up so far that we kept tripping on it. The second day we were given neither hand towels or bath mat. The hotel description listed 'Free Valet Parking' but the clerk said that the charge was $32. I asked if that is daily and was assured it was a one time charge. Upon check out it was billed as a daily charge.
On a positive note, the desk staff were responsive and very helpful and the sports bar, while noisy, had excellent food and lots of it.
"

"The hotel was very nicely located near all we wanted to see and do. The room was clean, cool, and VERY comfortable. We really enjoyed the stay at the Ambassador. Everyone was pleasant, professional, and helpful. The staff was great, great price and included parking (that's quite a plus!). Breakfast was limited but in a beautiful room. Rooms not big enough for a FAMILY of more that 3, but great for a get away. We would stay again and/or recommend this site. "

"The Ambassador was exactly how I thought it would be from all the reviews. You can't expect a 5 star room for the price we paid. As long as the room is clean & it's in a safe area, I'm pretty much okay. My only complaint though is a BIG one and will make me look elsewhere my next visit. The mattress was SO UNCOMFORTABLE, my husband & I both had terrible backaches the entire stay...and neither one of us have back ailments. It's too bad because other than that, we would stay again."

"Our Hotel stay was a very nice stay.

The Ambassador Hotel New Orleans staff were 'Great'.

I know that they have had bad reviews, however my friends and I did not experience any of those bad experienced mentioned by many.



True, it is an older hotel, but it was pretty well maintaned. I liked the brick walls.

We had clean linen; the beds were comfortable; hot water.

The staff were very accomodating, the food decent.

I'd stay over with them again. "

"We had a great time. Service was excellent, Bookit was the only search service with free parking and a Swamp Trip included. Go to Lucy's two blocks away for Saint's fans. The bar in the Hotel was fine. Try Mother's one block away for lunch.

The Hotel is a converted warehouse circa 1854, with brick walls and plankwood floors for a change from the other boring hotels. Free continental breakfast was disappointing bare bones dry cereal, cheap donuts, etc., but free."

"This hotel is a great buy for location, valet parking and for the most part light breakfast. It is in walking distance to french quarters & in the warehouse district. There is an sports bar adjacent to the hotel as well. There are couples things I would want travelers to be aware of....... the rooms get really cold....and in the bathrooms there is a fan that runs continiously...no matter if you have the light on or off....the beds were comfortable...however there is not an conforter on the bed...just sheets and a very thin throw blanket. The old wood floors are nice but housekeeping never really sweep or cleane our floors unless we made a request to do so?...which we thought was odd because dust collects for easily and often on wood floors. The front desk staff is very friendly and helpful also. "

"Stayed there Memorial Day Weekend and had a great time, the staff at the Ambassador are great. Everyone is friendly and helpful, can`t wait to book another stay there....already planning another trip and will definitely stay at the Ambassador. First time to New Orleans they made all of us feel very comfortable and welcome."

"My daughter and I stayed at the Ambassador and have a great time. Well she thought we had a ghost but she still loved the stay. Centrally located, great walk around town. The staff was very helpful and plesant. Plan on staying there again."

"We had an unplanned opportunity to go to New Orleans for the weekend. The whole trip really wasn`t in our budget plans, but free airline tickets made it too hard to pass up. We booked the room based on location and price. It was an okay place to crash. Not fancy, but not a flea bag. The staff was pleasant. There was clearly an effort made to furnish the place for the necessities with some actual antiques and reproduction pieces. The linens seemed a little worn. The free continental breakfast and valet parking were nice bonuses, though we really didn`t need either. There were little things wrong, for example there were some cracked tiles in the bathroom and the touch-up paint on the walls didn`t exactly match the paint. But all in all, we had shampoo, lotion, coffee, a hair dryer, tv, phone, high speed internet, hot water, and clean towels. It was not a bad place to take a bath and sleep. Would I return or recommend? Yes, for the right occasion."

"This was a wonderful surprise!! Fantastic location- short walk to Bourbon St., Harrah's and shopping. Two blocks to the Trolley. On site restaurant was amazing--we ate something there daily. You must try the fried green tomatoes!! The rooms were spacious and uniquely decorated. The continental breakfast was a let down...only pastries cut into quarters and coffee; not fruit or juice. The staff was first class--everyone from the check in to the valet.
Our group had three rooms and we all praised the selection of this hotel."

"Great place, great experience, excellent location friendly staff. Beware of non availability of Valet parking."