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Best Western Plus Landmark Hotel

New Orleans, LA, US (MSY)

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Based on 219 reviews
The Best Western Landmark remains one of New Orleans` best hospitality values.
Room & Rates
Standard - Best Western Plus Landmark Hotel - 1

Standard

This room includes either 1 King Bed or 2 Double Beds w/ Air-Conditioning, AM/FM Clock, Cable/Satellite TV, Blackout Drapes, Coffee Maker, Complimentary Coffee, Desk/Work Area, Free Wireless Internet, Housekeeping, Ironing Board, Private Bath, Free Local Phone Calls, Hairdryer, In-Room Safe, Telephone with Voice Mail
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Best Western Plus Landmark Hotel
2601 Severn Avenue, Metairie, LA US 70002

For business or pleasure needs, The Best Western Landmark clearly stands apart as the best New Orleans hospitality rates. The 8-story atrium annex offers comfortable, standard and deluxe accommodations. The Best Western Landmark is perfectly suited for large or small conventions, conferences, receptions and other special events that require easy access. Conveniently located midway between the New Orleans International Airport and the Central Business District, the hotel is just 7 miles from the French Quarter, within one block of a regional shopping mall and minutes from major medical centers and industrial headquarters.

The Landmark features complimentary covered parking, a fitness room, sauna, an outdoor heated swimming pool and laundry services. In addition, guests have the use of a local health club at no charge. Complimentary wireless Internet access is available in public areas.

Guest room amenities include free local phone calls, cable TV, data port and wireless Internet access.
The management and staff are eager to provide courteous, professional, and efficient service with a smile. They look forward to welcoming you to the Best Western Landmark Hotel - where all the action of New Orleans is close by!

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Air-Conditioning
  • Attraction Tickets Available
  • Banquet Facility
  • Business Services (+)
  • Cable
  • Cafe
  • Complimentary Coffee
  • Conference Rooms
  • Elevator / Lift
  • Fitness Facility
  • Free Local Calls
  • Free Parking
  • Free Wi-Fi
  • Full Breakfast (+)
  • Heated Pool
  • Ice Machine
  • Interior Corridors
  • Kids Stay Free (Based on Age)
  • Lounge/Bar
  • Non-Smoking Rooms
  • Outdoor Pool
  • Parking
  • Safe Deposit at Front Desk
  • Sauna
  • Security Guard
  • Vending Machines
  • Wheelchair Access Elevator
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 219 reviews
from Tallahassee, United States
Submitted on 16-05-2016
This hotel was booked for a military reunion. The hotel was reasonably priced, very clean, included free covered parking and was within walking distance to many restaurants. It is a ways from the French Quarters but convenient to City Park.
from Cincinnati, Ohio
Submitted on 17-05-2016
The hotel is clean, with a fresh atmosphere. There is a restaurant located on site. The rooms are great. We had a large group of 6 and everyone was able to comfortably sleep. There were 2 queen beds and a pullout sofabed. The large kitchen area, has a full refrigerator, microwave, dishwasher along with a few items that would be useful for cooking. The rooms are very soundproof. I heard NO noise and our room was located right across from the elevators. There is a shopping center, many res... Read more
from Houston, Texas
Submitted on 17-05-2016
I was in Metairie for my niece's wedding on April 30 and had been trying to get the overcharges on my credit card resolved before I arrived and had little success. Upon arrival, Kara Kokser was able to resolve my billing issue which made my stay awesome..My suite was excellent and this location will be my place to stay whenever I am in the New Orleans area. The hotel is well maintained and the front desk personnel were very personable and helpful. GREAT PLACE TO STAY!!!!
from Minneapolis, Minnesota
Submitted on 18-05-2016
I enjoyed my stay at the hotel. The staff was great. I actually wish I could steal a few of their staff members. I stayed in what is called the annex. The hotel is currently in the process of renovating that part of the hotel. The rooms are comfortable. I did get a chance to see the suites. They are awesome and spacious. As I understand it the tower has just reopened after having been damaged from Katrina. When I return that is where I will stay. The bottom line beach club across the street is a... Read more
from Vancouver, Canada
Submitted on 20-05-2016
Wasn't expecting more than just clean accommodations. Pleasantly surprised by the upscale lobby and rooms. Staff were all extremely nice and helpful. The hotel is a little bit difficult to find but only the first time. Rooms were exceptionally well appointed especially for a Best Western. Will stay there on next trip to the area.
from
Submitted on 04-06-2016
Always a great stay whenever I visit. Professional front desk staff when checking you in or setting reservations for future stays. The rooms are nice and clean and the food at the restaurant is really good with a full breakfast, lunch ,dinner menu.
from Biloxi, Mississippi
Submitted on 05-06-2016
Very, very nice upgraded hotel. Very clean, spacious suites and fair price. This will be our place to stay when coming to Metairie. This place is classic as it has hosted many reunions, weddings, and special events. It is the big round building in the sky. It's central and easy to find.
from Minneapolis, Minnesota
Submitted on 06-06-2016
Chose his hotel due to 4 adults wanting to share room, and was able to find a suite that was large enough at a good rate, which I thought was close to French quarter, etc. Hotel itself is very nice, high rise, suite was large, no complaints. I was surprised they did not include a continental breakfast. I chose this thinking we could get to the French quarter area within 20 mins or less. The traffic and construction, May 2016 was so bad, that it did take longer. For the time we spend going back... Read more
from Houston, United States
Submitted on 06-06-2016
Nice hotel for a good price. Very close to everything like whole foods and places to eat. There is a Buffalo Wild Wings which is great for large groups. It also has easy access to the freeway.and they don't charge for parking
from Covington, Louisiana
Submitted on 06-06-2016
Loved everything about this hotel. Will definitely be back! I could not have asked for better service. Anything I needed the staff helped me with. Breakfast was awesome as well! I was here for my anniversary trip and it very much exceeded my expectations! Thanks for everything!
from Myrtle Beach, South Carolina
Submitted on 16-06-2016
I have stayed at this property for the past three weeks for work. The rooms are great and the staff is amazing! The rooms are clean, great size and taken care of. The beds are very comfortable. I have to say a big thank you to Tiffany, Teresa, Yasmine and Shenita! Super nice and very accommodating. From the front desk, the cafe, the security staff, the bell boys and cleaning staff... they are all top notch! I would recommend this property and will stay everytime I am in town!
from Columbia, mo
Submitted on 19-06-2016
We stayed here for a night before cruising out of New Orleans. It was fine...nothing great. It is a Best Western in a New Orleans suburb, so all I hoped for was clean and quiet and that is just what we got. Quick and easy access to downtown, so we were able to visit the French Quarter in the afternoon with the kids and be back for a relaxing evening in before things got crazy.
from isle of Palms, SC
Submitted on 20-06-2016
My wife and I met at the New Orleans Jazz Fest 31 years ago and we know New Orleans well. We found and stayed at this place this year for a great 4-day Jazz Fest weekend. It was very affordable, clean and comfortable, and the service was great! It also has free parking and a swimming pool. Acme Oyster Bar is just around the corner, and the entryway to I-10 that takes you straight to I-610 and then to the exit for Jazz Fest is soooooo.... convenient!
from Breaux Bridge LA, United States
Submitted on 20-06-2016
Since 1993, whenever I go to New Orleans, I stay at the BW Landmark. Nicest folks to deal with, comfortable, good price, easy access to entire city. Very good breakfast bar, and great gumbo at lunch. For a snack, the $3 hot dog can't be beat.
from Kilgore, United States
Submitted on 20-06-2016
our family met from Arkansas, Texas and Georgia to go on our family reunion cruise. the facility was above our expectations as far as appearance, cleanliness and convenience. the parking while we were gone was an absolute plus. we ALL were extremely pleased with the friendly professional staff. we will definitely return for future visits to the Best Western Plus the next time we're in the New Orleans area!!!
from
Submitted on 27-06-2016
We stayed here on our way through New Orleans on our way to Orange Beach. It looked beautiful from the outside and we were really excited. The lobby was also nice and updated. We were excited but then we made it to our room. The hallways were dark and so was the rooms. Dark and brown walls, floors, etc. There was a mini fridge in the room which was nice but some food was stuck to it which made me nervous that the room wasn't clean. The tv sound wasn't working but my husband moved some wire aroun... Read more
from Edinburg, Texas, USA
Submitted on 27-06-2016
We got in very late Saturday, June 25, 2016 and had booked 2 rooms online after looking for rooms for a while while we were traveling. When we got there we were surprised to find the rooms we booked were smoking. Eventually, we decided to stay because we could not find another room elsewhere. So the lady at the front desk said we could go up to room and see if smell was tolerable. So we all went and began to unpack. About 20 minutes later we get a knock on the door and there's 2 security guards ... Read more
from Arvada, United States
Submitted on 29-06-2016
The service at check-in was exemplary. Shenita provided quick and courteous service and shared information on the events upcoming at the hotel. She also asked us about our plans in the area and when we told her we were here for work, she encouraged us to take the opportunity to explore. The rooms were nicely appointed, and they did keep them clean. That all being said, why wouldn't i give them a higher rating? I did not have any towels and had to call the front desk twice to get them, and t... Read more
from Texas
Submitted on 01-07-2016
The hotel is ok for a very short stay. It was clean, however, we had to move rooms because the toilet was leaking water all over the floor. The next room we were in, the TV had a mind of its own - volume wouldn't work, it wold shut off on its own, etc. The bathroom in the lobby was being worked on when I checked out. The staff waa very courteous and friendly. It ia very close to the mall and reataurants. If you want a basic stay and you aren't too picky, this is your place.
from Lacombe, Louisiana
Submitted on 03-07-2016
Everyone of the employees I encountered on my stay were all very friendly and helpful. They all said hello first. if we asked for anything there was always a smile and the duty was executed promptly. The hotel was clean but could use some remodeling especially in the hallways; very dark, gloomy. Room was also clean.
from
Submitted on 04-07-2016
I wanted to share that Dawn was excellent in customer service while during our stay from 7/1/16-7/3/16, She was pleasant and friendly and had knowledge on the hotel details and New Orleans sites. We would like to recommend Dawn for someone who wants a superior customer service. Dawn went over and beyond the call of duty to make my mom and I feel uber comfortable while staying. I will recommend the best western hotel to family and friends because of Dawn!
from Boyce
Submitted on 04-07-2016
This hotel has easy access when coming from Baton Rouge. Many eating places around the hotel (within 2-5 minutes). Spacious room and comfortable beds. The hotel tax in the New Orleans area is very high and it drives the cost of the room up. But for this area the cost was not unreasonable.
from Baton Rouge, Louisiana
Submitted on 05-07-2016
Thanks for the great level of service.I will like to whole up high Sybil and Sham for years of excellent care to me and my family.I highly recommend BEST WESTERN PLUS Landmark Hotel & Suites.Very clean rooms.Plenty parking.Great food.
from Lithonia, Georgia
Submitted on 11-07-2016
Ms. Sybil was very knowledgeable of the hotel, kind and helpful. Ms. Sybil has great customer service. She was very friendly with the Checking in process and thereafter. I would recommend anyone to stay at this hotel. I really enjoyed my room. The room was very clean and comfortable. Most of all, I enjoyed the view. Being a Platinum member, I normally stay at the Best Western Plus in Chalmette, but from this day forward, I will changed that to the Best Western Plus in Metairie. Thanks to... Read more
from Mandeville, United States
Submitted on 11-07-2016
The room was dirty, the carpet was disgusting, like needs to be pulled out disgusting, my foot stuck to the carpet - years of not cleaning! The bathroom was "ok" needs an overall SPRING CLEANING! just horrible...very nice hotel, great location, but needs to fire EVERYONE on their cleaning staff and hire ALL NEW PEOPLE...because they don't care.
from Medicine Park, Oklahoma
Submitted on 12-07-2016
My wife and I stayed here for three days on a visit to New Orleans. Our room was nice, large and clean. The staff was friendly and helpful. For some reason our room was not cleaned or restocked on our first day. Never did get and answer why, but the house cleaning staff was more than willing to give me a coffee restock when I asked for one. It was farther away from downtown (French Quarter) than I had calculated and Uber rides were 13-16 dollars each way. So, for this reason if I were goin... Read more
from Schertz, United States
Submitted on 12-07-2016
The hotel looks like it has done some renovations lately so the exterior and lobby areas look really nice. However, for the price of the room, I felt like I was paying for the lobby and not the room because the lobby was so updated and the room wasn't matching the updates.
from
Submitted on 17-07-2016
I was there for my reunion this weekend... sybil from front desk made my family and i feel so welcomed.. her attitude was pleasant and she was very sweet... the cafe worker yoshika was a doll..she give my family good highlights of the city to visit...she was very busy but she managed to keep up... she really went out her way for us...thanks sybil and yoshika
from
Submitted on 19-07-2016
I don't usually do review, but based on my stay...I had to. I stayed at the Best Western this past weekend. This was my family first time in New Orleans. I was supposed to stay somewhere else and due to circumstances I ended up here. Orrin was my first encounter. He was awesome, helpful and accomodating. We also had to make a reservation for my parents and Terrence assisted them, he was awesome and very helpful. My parents loved their room and the service they received. I also got to enjoy the... Read more
from New Orleans, Louisiana
Submitted on 27-07-2016
Great customer service from beginning to end. I would like to thank Erika for the wonderful accommodations. I would not stay any where but here with visiting the Metairie area. The check in and check out staff was wonderful, The room was clean and even though i stayed one night everything was excellent.
from Baton Rouge, United States
Submitted on 27-07-2016
This is a very good hotel, which I use nearly all the time when I am in the Metairie/New Orleans area. The rooms are very nice and quite large, there is plenty of parking, and it is near many good restaurants and shopping areas. The staff is friendly and helpful.
from Fort Smith, Arkansas
Submitted on 31-07-2016
This is a good hotel! It is an older hotel, but still good. It is in a safe location. I had to stay here with just the kids and felt very safe! It is in a nice area. The rooms were clean. Next door was a bar with sand volleyball courts that they let us use. Kids had a lot of fun playing volleyball! We would definitely stay at this hotel again.
from
Submitted on 31-07-2016
We stayed in Louisiana for 3 days and we had the pleasure of staying here! It's about a 15 minute drive to the French quarter so you don't hear all the loudness and partying going on all hours. It was me, my husband, and our 14 and 11 year old sons, so to be able to sleep at night was great. The staff is super friendly and it was super clean and nice. The pool was clean and refreshing especially in the Louisiana heat. The only thing to complain about is, well not really a complaint because we ac... Read more
from Jasper, United States
Submitted on 01-08-2016
Rode around the block twice trying to find the entrance. There is no signage indicating where the lobby/front entrance was. Once we found it everything went well. Parking was one thing this hotel was short of. Had parking decks, but you had to go through lobby to get to your room. you park and it's two elevators to get to your room. Other than parking the hotel was great!
from longview, United States
Submitted on 03-08-2016
This hotel is a Gem within the city of Metairie. Any travels to the New Orleans area i will be staying here from now on. Safe, clean, pleasant staff, full service, very economical. It has all the amenities you need. The rooms are spacious, I stayed in a king. It had a full kitchen with dishwasher, snack bar, desk, living room large tv in living room and bed room. The bed was comfort and large, with a great shower and bathroom area. They made my bed everyday. When I would come in from working it... Read more
from El Paso, United States
Submitted on 08-08-2016
Great place to call home for the two months I plan on staying. Look forward to visiting this area again. I will be staying at the Landmark. Great view from my room of the super dome and lake Ponchatrain.
from Lafayette, Louisiana, United States
Submitted on 11-08-2016
Renovations have upgraded hotel. Very nice lobby; friendly professional staff; easy access to covered parking. Reasonable rates and easy access to and from I-10. Minutes from downtown (if it's not work travel time). Rooms were well appointed, clean and roomy. We had grandchild with us so had two queens. Views are nothing special but that's not it's role. It was very quiet in spite of proximity to major highway.
from Crowley, Louisiana
Submitted on 12-08-2016
I have been traveling for work for approximately 10 years. From Seattle to Miami from L A to Savana. I have memberships with 4 or 5 hotel chains. This property has it all ! Excellent professional people attend my every need. From check in to check out and all points in between ! The lounge and restaurant are staffed with great people. I am almost always put in my favorite room of choice, when it's available. I wouldn't stay in any other hotel in the New Orleans area ! There is a mall within wal... Read more
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