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Hilton Garden Inn Louisville Northeast

Louisville, KY, US (SDF)

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Based on 483 reviews
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Hilton Garden Inn Louisville Northeast
9850 Park Plaza Avenue, Louisville, KY US 40241

P. Tom Sawyer Park* Louisville Zoo* Louisville Science Center* The Summit* Churchill Downs* Waterfront Park* Louisville Slugger MuseumBusiness concerns are also easily taken care of when staying at out Louisville, KY hotel. Discover local businesses and corporations such as:* ADP* Anthem* Ford Truck Plant* Norton Brownsboro Hospital* UBSFor guests planning a business meeting, wedding, or celebration, our Louisville hotel is also wonderfully equipped with ample meeting and event space, and provides a comprehensive range of amenities, such as:* In-hotel business center* Audio/visual equipment rental* Hotel meeting space* High-speed Internet access in all hotel rooms* Express mail serviceRetiring to our palatial guest rooms is a treat any traveler will enjoy. Discover our Louisville, KY, hotel's plush and practical furnishings and state-of-the-art amenities, such as:* LCD Flat Panel TV with in-room movie channel and HBO®* Microwave, mini refrigerator and coffee maker* Work desk with ergonomic Mirra® chair* Hairdryer, iron and ironing boardDining is a dream come true at our Louisville hotel, where guests will enjoy true Southern hospitality. Not only can guests dine in their marvelous guest rooms with the aid of ready-to-cook meals from our Pavilion Pantry or our extensive room service options, but our hotel also boasts the Great American Grill - a welcoming hotel restaurant packed with delicious breakfast fare.Whether you like to work-out before dinner or unwind with a quiet drink, you'll find that our Louisville, Kentucky hotel offers just the facilities you desire. Unwind on our landscaped patio or make use of hotel-wide amenities like our:* In-door & heated hotel swimming pool and whirlpool* In-hotel fitness room* On-site convenience store* Relaxing lobby and full service loungeOur friendly and accommodating staff offer full-service flair and our exquisitely designed hotel ensures that your stay in Louisville, KY will be a comfortable one. Choose our Hilton Garden Inn Louisville Northeast hotel the next time you're traveling to the area.

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 483 reviews
from Mexico, Missouri
Submitted on 22-05-2016
The room was good sized but the bathroom was smaller than my bathroom is at home. The bed was very firm but still comfortable. The hotel was very hard to find. Even my gps doesn't find the hotel correctly.
from Tennessee
Submitted on 22-05-2016
I spent 2 nights here while in town for the NRA Annual Meeting. The hotel was clean and appeared to be fairly new. I had a room on the first floor, across from the pool. If I had it to do over I would've preferred something higher up. It was a little noisy the second night I was there, but that's a minor detail. It's in a good location, near the Paddock Shops, so there are plenty of places to eat nearby.
from Columbus, OH
Submitted on 22-05-2016
I checked-in online prior to my arrival. I was given my room key once I arrived, and when I entered the room, I saw that beds were not made, the ironing board was out, and the bathroom hadn't been cleaned. I had a 3 hr drive prior to reaching the hotel, so I decided to go ahead and use the restroom before I headed back down to the from desk. Before I could do so the woman (housekeeper who checked me in) from the front desk started banging on the door. She explained that the room was not, in f... Read more
from Vienna, United States
Submitted on 23-05-2016
This property is good for both business travelers and families. Staff is especially friendly and helpful, and the property is kept in immaculate condition. The breakfast is also a great value, which I was surprised to have enjoyed as much as I did.
from Miamisburg, Ohio
Submitted on 24-05-2016
From the friendliness and efficiency of the front desk staff (especially Brooke) to the cleanliness of the room, the wonderful made-to-order breakfast to the room rates, this hotel is wonderful. We recommended this hotel to our friends with whom we were travelling and they thoroughly enjoyed it as well. Highly recommend.
from Charleston, West Virginia, United States
Submitted on 31-05-2016
This hotel is on the top of my list. Love the location, close to shopping, easy on/off, very clean, reasonably priced, very courteous hotel staff. Very convenient to great restaurants. You can walk to a shopping center with great restaurants, Chico's, Ann Taylor, grocery store, shoe stores, linens, etc.
Submitted on 01-06-2016
was nice stay and convenient to the concert we stayed at. was very nice lobby and very friendly staff. they beds have some form of adjustment that i dont believe was working or the staff are just not trained properly on the function of them. but overall very nice stay. would have been better if we could have softened the bed to our comfort
Submitted on 02-06-2016
I loved this hotel but I will not be returning. Several parties with children allowed to run up and down the hallways until all hours of the night! (For several nights) Many complaints were made and nothing was done to fix it. I travel for work every week. I wouldn't need a hotel if I didn't REQUIRE sleep. Very sad!
from Albuquerque, New Mexico
Submitted on 02-06-2016
It was my first time in Louisville and Allie at the front desk made my visit spectacular. She was more than helpful helping me find nearby restaurants and golf courses. Allie is a shinning star in the Hilton company. I will certainly come back and visit this hotel because of the warm friendly environment Allie developed at the Hilton Garden Inn.
from Cincinnati, Ohio
Submitted on 05-06-2016
We used this hotel for a meeting and their meeting room was spacious and well appointed including house sound and A/V equipment. The breakfast offered for our group was not only presented very well but it had nice selections for the cost. The hotel was overall very clean and comfortable. An added benefit was that it was within walking distance of nice restaurants. The staff at this hotel from the General Manager, Catering/Sales dept., front desk staff, to housekeeping were incredibly friendl... Read more
from Swansea, Illinois
Submitted on 18-06-2016
About the "hard to get to, sort of" comment. The hotel is located behind a shopping area, and it is a round about way to get there. You can see it from the highway, see it from the shopping area, but have to weave around some roads and shoppers to get there. Just something to note. The location is actually quite good. Dining and shopping within walking distance, and tons within a short drive. Very quiet and secluded as well. Room was nice and everything worked well, although my "adjustable... Read more
from Louisville, Kentucky
Submitted on 18-06-2016
Great place to stay! Walking distance to shopping and restaurants! We only stayed one night but I definitely recommend this hotel to anyone! Even though it is away from downtown but it is easy to get back anf forth.
from LaPorte, Indiana
Submitted on 19-06-2016
My husband & I weren't to impressed with the hotel. Our first room had a broken bed (HUGE dip in the mattress). We were given a different room (upgraded us which was nice) but the bed still wasn't the most comfortable.
from Columbia, Illinois
Submitted on 20-06-2016
We always have one out of town tournament and we have the luck of the draws with hotel choices based upon the tournament coordinator. This time we lucked out. This by far was the best out of town stay for the team. 5 floors made it convenient for them to put baseball families together and people who don't want to be around them in another area. As much of a pain as I know it must be to host sports kids, this hotel made it seem like a breeze. Very accommodating as far as hosting a separate br... Read more
from Lockport, United States
Submitted on 21-06-2016
Everything about the hotel was wonderful. It was a cinch to book, rooms were clean and very nice. The bed was comfortable-- we liked that it was a sleep number bed. Staff was super courteous. Definitely would recommend.
from Bowling Green, Kentucky
Submitted on 28-06-2016
Simple... This unit is overpriced for the accommodations. Rooms are in need of updating. Bath area small for a Hilton. Staff was efficient but not the welcoming types. Another tip.... Stay away from the adjoining restaurants; they are terrible.
from Birmingham, Alabama
Submitted on 29-06-2016
Beautiful decor, comfy beds. Convenient to dining and shopping. My sons enjoyed the workout facilities. Great customer service. Close to the highway. Easy access to the city. Surrounded by a beautiful community.
from Nashville, Tennessee
Submitted on 29-06-2016
The hotel was neat and clean and the staff was very friendly. We had an issue with a slow drain that was fixed while we were out to lunch. I was very impressed with the fact that not only was the drain fixed quickly at a time that didn't interrupt our plans, but the person that did the work didn't leave behind a mess. We couldn't even tell they had been there. We were close to several restaurant options and some were within walking distance. We would love to stay at this location again. Th... Read more
Submitted on 30-06-2016
Beautiful hotel tucked in behind a fabulous Mall. Spectacular Lobby with multiple seating and meeting areas. Great pool and fitness center. The only negative part of our stay is that the hotel restaurant & bar were not open on the night we were there (Sunday). The mall (which is walking distance) had multiple options for dining so we were not at a loss to find a meal.
from Jonesboro, Arkansas
Submitted on 02-07-2016
Was so relieved to find a room on such short notice during a holiday weekend after the other hotel next door(not Hilton affiliated) messed up my reservation. The rooms are clean and nicely decorated. The staff was extremely helpful and polite. There is an indoor pool and a spa that stays open until 11pm. They do offer breakfast at a surcharge and also offer room service. Although the hotel is located close to the highway, I had no problem with road noise. It is also convenient to the shopping ce... Read more
from Fairhoope, AL, United States
Submitted on 04-07-2016
The staff and facilities were first class in all respects.The location is ideal for walking to nearby restaurants and shopping. Recommend Martini's restaurant for fine food and wine. Enjoyed the coffee and treats set up in the lobby
from Manhattan, United States
Submitted on 05-07-2016
We would recommend the Hilton Gardens if you are staying in the Louisville area. The staff was very accommodating. When I asked to stay an extra night, they were able to adjust their booking and found a better price for the extra night. It does pay to apply for the HH member card. We would definitely recommend this franchise to family and friends.
from Dallas, Texas
Submitted on 07-07-2016
Perfect location. Wonderful service. Very clean! Nice and safe neighborhood! Walking distance across the street from stores and restaurants, Starbucks, Italian, fish Mexican and yogurt. My husband had work here and I stayed around the hotel during the day and was not bored. Went for a nice walk in the paddock shops across the street. Again clean and nice.
Submitted on 12-07-2016
We stayed here over the weekend and had a very nice stay. Very clean, courteous staff, within walking distance of restaurants and shopping. Nice walking trails close to the hotel. Very good neighborhood and surrounding areas. A definite place to stay when visiting Louisville only 10 min from downtown.
from Elizabethtown, Kentucky
Submitted on 15-07-2016
Had an early flight out so we chose the to spend the night and leave our car here while we were on vacation. The hotel was nice and the price was right. When we got up at 4am for our flight the shuttle driver had called in sick but t he hotel made arrangement for a cab to the airport and they arrived on time to take us there. this was a good option for us. We did not use many of what the hotel offered but we would do this again if we had another early flight.
from Columbus
Submitted on 20-07-2016
The room wreaked of smoke and this was brought to the attention of the host. Also there was no complimentary breakfast, not even juice and pastries. It was nearly 100 degrees outside & there were these dusty jars with fake lines in them. I suggested to the hostess to put some water out. She said it was coming but mind you it was nearly 1:00pm the water should hv been out for departing quests much earlier.
from Blountville, United States
Submitted on 25-07-2016
We chose to stay outside of downtown because of the rate and we were glad that we did. It was a very easy, short trip to get to downtown for the Forecastle festival. We parked at the KFC Yum Center and were able to get right on the four lane to exit and not be in the bottle neck crowd trying to get out of downtown. Centrally located to downtown and shopping.
from Knoxville, Tennessee
Submitted on 27-07-2016
Enjoyed our stay. Room was clean and quiet. Front desk was very helpful and courteous. If back through this area, we would stay here again. Very convenient location near restaurants and shopping. Recommended.
from West Chester, Ohio
Submitted on 27-07-2016
What a difference staff can make. I stayed here about 4-6 weeks ago with no problems. I explained to the staff that I had received an email and my assigned room #. She said it was not possible that room is already taken and questioned the email I received. She said there were no rooms available and I would need to take what they have. Then she demanded to see my ID. I asked to there was a manger on duty and was told there was. I checked down the room and it faced the freeway. As others have sai... Read more
from Nashville, Tennessee
Submitted on 28-07-2016
Great place to stay. This hotel is secluded in an upscale shopping area with restaurants and stores. Check in and check out was very easy. Room was very clean and comfortable. Breakfast Buffet ($9.95) is very good with lots of options. Indoor swimming pool and hot tub were very nice. Hotel has easy Interstate access as it is at I-265 and I-71. My only complaint (and it is a small one) is the fact that it was 96 degrees when I checked in and housekeeping had turned the room's AC off. It took abou... Read more
from Pineville, United States
Submitted on 28-07-2016
My stay was business related. The rooms were clean; There were Neutrogena products in the bathroom; The bed was very comfortable. Restaurants and shopping within walking distance. It was just a great stay!!!
from Conyers, United States
Submitted on 29-07-2016
This hotel was the highlight of our day. We arrived at the hotel around 3:00 AM after an 8 hour trip from Atlanta, GA. The staff was warm and friendly. The check in was effortless. and the room was clean and ready. We had to leave early the next morning but, we were able get a good nights rest thanks to this hotel.
from NC
Submitted on 04-08-2016
What a surprise. Paid less than what I had to in shady hotels along the highway. This is right at the edge of an outdoor mall with upscale shopping, many restaurants and even grocery store across the road. On highway in 1 minute, but feels quiet. The rooms were large, substantial furniture, doors and walls, new and very well taken care off.
from Villa Grove, Illinois
Submitted on 07-08-2016
Housekeeping is a joke. Beds were not made and rooms were not cleaned. Had a problem with towel bar coming off and hitting someone in the head. Maintenance did not fix it the 3 days we were there. Would not recommend hotel until those issues are adressed the day they happen.
from Nashville, Tennessee
Submitted on 13-08-2016
Being a HHonors member, I like trying new locations, especially Hilton Garden Inn. I've never stayed at the northeast Louisville HGI. The hotel has an upscale modern décor and the rooms are very nice. I ate breakfast there in the morning...the egg white omelet was delicious. I'm rating it 4 out of 5 due to the staff not being...well let's say overly enthusiastic and welcoming. The front desk staff was just "there". The same for the breakfast staff...service was fine but not like they enj... Read more
from Vernon Hills, United States
Submitted on 13-08-2016
Have stayed at this property 3 times for business primarily due to location. Beds are showing their age and are uncomfortable, but rooms are clean and WiFi is good. Avoid the even numbered rooms as they are on the highway side of the building and the noise almost constant. One waiter for breakfast service meant poor service. However, the outdoor mall next door offers great dinner choices including Drake's, Mitchell's Seafood, and others. Only 30 minutes from airport.
from Richmond, United States
Submitted on 22-08-2016
From the time you arrive until check out, this staff knows what it takes to make your stay comfortable. The staff is friendly, knowledgeable and happy to help in any way. The food is excellent and always arrives at the perfect temperature. End the evening with a beverage at the bar and if Jeff is there you are sure to be entertained.
from Louisville, United States
Submitted on 29-08-2016
After a long day of meetings and work, I want to come to a comfortable, clean and cozy place to finish work and crash. This Hilton garden Inn meets all of my criteria- conveniently located to so many restaurant options (and starbucks!) and shops (J.Crew!) to help unwind. Great option for travel.
from Louisville, KY North, United States
Submitted on 31-08-2016
Loud air conditioner located next to bed in bedroom. Toilet seat too small for average man. The staff was very accomodating, but could not correct the facility problem. Breakfast was served, but was an extra $10 charge. I thought initially it was included with the room.
Submitted on 08-09-2016
After a year of having boxes of materials shipped to hotels - this was the first location who told me they had my package when I checked in and had it ready for me (I often get grumbling and/or told they don't have it - this is amazing!). Positive experience with all staff. Location is convenient to food and shopping, about 25 minutes outside of Louisville if you are doing things in town. Rooms are standard. TV still had old, slow remote that blasts the volume every time you turn it on and t... Read more
from Chattanooga, Tennessee
Submitted on 08-09-2016
I stayed here at the recommendation of a co-worker, and I'm glad I did. My room had 2 queen beds, a desk & chair, straight-back chair with ottoman, fridge, microwave, wifi-fi, and a decent sized bathroom. The room was very clean and comfortable and quiet. This property is within walking distance of a shopping center with restaurants. The price was reasonable for such a great place to stay. Staff was very professional. It exceeded my expectations.
from Waukesha, Wisconsin
Submitted on 11-09-2016
We stayed there because of an out of state family wedding. I booked 2 rooms to be next to each other since we brought a person to watch our kids the night of the wedding when it became bedtime. When we checked in our rooms were not only not next to each other, but on 2 different floors. Even though we could not get rooms next to each other, the management did everything possible to make sure we walked away happy.
from Melbourne, Australia
Submitted on 23-09-2016
There is a sameness with stays at every Hilton Garden Inn with few exceptions. We checked in online, selected top floor rooms next to each other at the end of the building, and we were given those rooms for the night. Both my son and I are Diamond members, our reception by the (red haired) young lady was pleasant and professional. We took the two double bed room and let our son have the kingbed room. The rooms were spacious enough and very clean. The bathroom was also bright and clean. The only... Read more
from Detroit, Michigan
Submitted on 27-09-2016
We stopped overnight on a long drive. We had booked a whirlpool suite, but when we arrived, the suite smelled like someone had just put out a cigarette in the room. This set off my asthma so I couldn't stay in there. The clerk said they didn't have any other whirlpool suites available, but did put me in a very nice one bedroom suite.
from Lexington, Kentucky
Submitted on 30-09-2016
Nice property on the backside of shopping center with nice dining options. Breakfast Buffett had lots of options and was generally ok (except the ice cold potatoes). Staff was very friendly and bar area was nice with happy hour specials beer/wine.
from Louisville, United States
Submitted on 05-10-2016
The staff at this hotel are superb. The hotel is redecorated, clean, and attractive. Room was very nice. The location adjacent to the Paddock Shops outdoor mall is a real plus. There are a multitude of shops and restaurants. Less than a 1/10th mile from mall. 2/10th of a mile from the KCD Theater.
from Nashville, Tennessee
Submitted on 06-10-2016
Overall my stay was pleasant. However breakfast buffet was terrible. Room was clean. This hotel is conveniently located next to great shops and restaurants. Price per night is reasonable. Staff is nice and accommodating
from Chicago, Illinois
Submitted on 08-10-2016
The location of this Hilton Garden Inn was perfect. The staff was all very helpful and the breakfast was delicious. We also had a business meeting there. The meeting space was just okay. The air conditioner made loud clicking noises and the group next to us was a bit noisy, but overall, we had a good day.
from Marion, Kentucky
Submitted on 11-10-2016
I stay here every time I am in Louisville, and am never disappointed. The breakfast is good, althought not complimentary except as a corporate perk. I would like to see it included for all visitors...
from Clarksville, United States
Submitted on 12-10-2016
The front staff is wonderful! The entire facility is spotless. The indoor pool and spa were in perfect order. The fitness center even had some free weights. Walking distance to dining, shopping and easy interstate access.
from Louisville, Kentucky
Submitted on 13-10-2016
My wife and I stayed here on 10/10 for a romantic getaway. We booked the room with the late check out option of 2:00PM. At 10:30AM and every 30 minutes later, housekeeping knocked on the door wanting to clean the room. Yes, we had the do not disturb sign hanging on the door. At noon, an English speaking maid told us check out was at noon. So much for romance and late check out. Other than this massive annoyance, the hotel is nice.
from morehead,ky, United States
Submitted on 17-10-2016
Excellent place to stay with very friendly staff. Location of hotel for our trip was perfect. Rooms were very clean and relaxing. Would and will continue to stay at Hilton Garden Inn's when ever I can. Great job Hilton for a fantastic stay in the Louisville area.
from Placitas, New Mexico
Submitted on 19-10-2016
If you can find this gem--it's a bit hidden, or looking at it positively, secluded--it is worth every penny. It is within walking distance of some terrific restaurants. It is also convenient to other shopping, as well as freeways around Louisville.