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Holiday Inn and Suites Overland Park West

Aberdeen, SD, US (ABR)

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Based on 400 reviews
Centrally located near local points of interest.
Room & Rates
Exterior

One King Bed Non-Smoking Accessible

  • One King Bed
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wireless Internet access keeps you connected, and the 37-inch LCD television offers premium TV channels. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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Exterior

Suite Mobil Accessible Roll Shwr Nosmk

  • One King Bed
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wireless Internet access keeps you connected, and the 41-inch LCD television offers premium TV channels. This room is outfitted with a kitchenette. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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x-delete

  • One King Bed
  • Two Double Beds
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wireless Internet access keeps you connected, and the 37-inch LCD television offers premium TV channels. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling.

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Exterior

Standard Non-Smoking

  • One Bed
  • Two Beds
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wired and wireless Internet access keeps you connected, and the 37-inch LCD television is offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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Exterior

1 King With Sofa Bed Nonsmoking

  • One King Bed
  • One Sleeper Sofa Bed
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wired and wireless Internet access keeps you connected, and the 37-inch LCD television is offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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Exterior

2 Double Beds Nonsmoking

  • Two Double Beds
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wired and wireless Internet access keeps you connected, and the 37-inch LCD television is offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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Exterior

One King Leisure Non Smoking

  • One King Bed
  • One Sleeper Sofa Bed
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wired and wireless Internet access keeps you connected, and the 37-inch LCD television is offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This Non-Smoking room is wheelchair-accessible.

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Exterior

One King Bed Suite Nonsmoking

  • One King Bed
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wired and wireless Internet access keeps you connected, and the 37-inch LCD television is offered for your entertainment. The in-room kitchenette supplies a refrigerator, a microwave, and a dishwasher. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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Exterior

Executive One King Bed Non-Smoking

  • One King Bed
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wireless Internet access keeps you connected, and the 37-inch LCD television offers premium TV channels. A microwave and a refrigerator are supplied while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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Exterior

2 Double Beds Executive Nonsmoking

  • Two Double Beds
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wireless Internet access keeps you connected, and the 37-inch LCD television offers premium TV channels. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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Exterior

Two Double Beds Suite Nonsmoking

  • Two Double Beds
A pillow menu, signature bedding, and cotton linens invite a good night's sleep. Complimentary wireless Internet access keeps you connected, and the 41-inch LCD television offers premium TV channels. This room is outfitted with a kitchenette. The private bathroom has a shower/tub combination, as well as complimentary toiletries and a hair dryer. Handy amenities include climate control, a sofa bed, and a direct-dial phone with free local calling. This room is Non-Smoking.

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STANDARD ROOM

KNG EXECUTIVE NONSMOKE

KNG LEISURE NONSMOKE

KNG WITH SOFA BED NONSMOKE

KING MOBILITY ACCESSIBLE TUB NONSMOKING

2 DBL BEDS NONSMOKE

2BD EXECUTIVE NONSMOKE

2 BED SUITE NONSMOKE

1BD SUITE NONSMOKE

SUITE MOBIL ACCESSIBLE ROLL SHWR NOSMK

Holiday Inn and Suites Overland Park West
8787 Reeder St, Overland Park, KS US 66214

Location

Holiday Inn and Suites Overland Park West is located in Overland Park, close to Oak Park Mall, Corporate Woods, and Nerman Museum of Contemporary Art. Additional area points of interest include Overland Park Convention Center and Towne Center Plaza.

Resort Details

Holiday Inn and Suites Overland Park West\'s restaurant serves breakfast, dinner, and appetizers. A bar/lounge is open for drinks. Room service is available during limited hours. The hotel serves breakfast each morning (surcharges apply). Recreational amenities include an outdoor pool, a spa tub, a sauna, and a 24-hour fitness facility. This 3-star property has a 24-hour business center and offers small meeting rooms and audio-visual equipment. Complimentary wireless Internet access is available in public areas. This Overland Park property has 938 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property has a complimentary area shuttle which runs to destinations within 3 mi. Guest parking is complimentary. Additional property amenities include multilingual staff, laundry facilities, and express check-in. This is a smoke-free property.

Accommodation Details

191 air-conditioned guestrooms at Holiday Inn and Suites Overland Park West feature coffee/tea makers and blackout drapes/curtains. Beds come with signature bedding and triple sheeting. Furnishings include desks and sofa beds. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Wireless Internet access is complimentary. Guestrooms offer multi-line phones with voice mail, as well as free local calls (restrictions may apply). 37-inch LCD televisions have premium cable channels. Also included are irons/ironing boards and clock radios. Guests may request refrigerators, microwaves, and wake-up calls. Housekeeping is available daily. Guestrooms are all non-smoking.

IMPORTANT INFORMATION

Notifications:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.


Based on 400 reviews
from Lake Ozark, MO
Submitted on 17-05-2016
The room was spacious and clean; the decor was up to date. I found the placement of the towel rack in the shower itself to be very strange. The front desk staff were very polite and helpful. I would definitely stay again.
from
Submitted on 17-05-2016
We stay here quite often and the reason is because the entire staff from the front desk to maintenance are absolutely great. Raishaun has been exceptionally wonderful. He went above and beyond to accommodate our group with rooms all next to each other basically giving us our own hall. Thank you so much for taking care of my husband and I, as well as our friends and family! Love that man!!!
from Titusville, Florida
Submitted on 19-05-2016
Very spacious & clean suite. My room was on the back side of the hotel. It was quiet and comfortable. Johnnie at the front desk was very friendly as was the rest of the staff I encountered. I will be in town quite often for work over the next few months, will definitely stay here.
from
Submitted on 25-05-2016
Stay here often. Staff is always friendly. Rooms are always clean and pacious. Very comfy beds. Johnnie at the front desk is very personable and always has a smile. He works hard to keep guests happy! The Green Mill restaurant in the hotel has good food and cold beer.
from
Submitted on 25-05-2016
Friendly front desk, clean. Food is good. Drink prices are resonable. Johnnie the front desk guy was very nice. Anthony, the barked is friendly and funny. Usually stay here for work. Workout room is appreciated. Never any problems.
from Colorado Springs, Colorado
Submitted on 04-06-2016
Great stay, visit and staff. Johnnie was polite and cooperative with our needs and requests at check-in! I also witnessed him politely quieting a large group of un-attended children running & yelling in lobby. (Some kids soccer event going on)
from Topeka, Kansas
Submitted on 06-06-2016
We have stayed at the Holiday Inn Overland Park West for the last 2 baseball tournaments. We really enjoy this hotel and the team breakfasts that they provide. Johnnie was very helpful this last time in getting us an extra night at the same rate last minute! I definitely will stay at this hotel again!
from Houston, Texas
Submitted on 07-06-2016
Johnnie at the front desk was extremely courteous and helpful. He helped us change our room from a king bed to a room with 2 queens. To top off his excellent service he even brought key to us! If the other people are as friendly as him this will be great.
from Saint Louis, Missouri
Submitted on 07-06-2016
I've stayed at this hotel twice in the last 2 months for work. Both visits were pleasant stays, and both times, the staff was quite friendly. Johnnie made sure the check in process was efficient and speedy. What a great person to have at the front desk; his personality was a breath of fresh air after a long day of driving and working. Room selection: My first stay had me in a room on the highway side of the building (window facing US 69 and I-35). I heard road noise all night. This time a... Read more
from Costa Mesa, California, United States
Submitted on 07-06-2016
The front desk attendant, Johnnie, greeted me in such a cheerful, sincere manner. I didn't get all of the employees' names, but each interaction from room service, to front desk, was superior. I travel weekly, and stay at many hotels, and the customer service here was top notch. Johnnie is an excellent employee - keep him, train him, promote him. Thanks.
from
Submitted on 10-06-2016
The hotel room was nice, comfortable, and clean! Decor is more modern which is appealing. Johnnie is very impressive at the front desk. His customer service was excellent! It is not often someone uses their phrase "it' was pleasure" anymore. Very refreshing! I would definitely stay here again!
from Rogers, Arkansas
Submitted on 14-06-2016
Front desk reception after a long drive was incredible. Very helpful throughout my 3 night stay at this hotel. Pool area was very nice. On site dining was delicious. Housekeeping extremely friendly. Super clean rooms.
from Denton, Texas
Submitted on 14-06-2016
First thing when you walk in you are greeted by Johnnie. He is a helpful and made our trip super easy. The beds are very comfortable, the rooms are quiet, and the restaurant, Green Mill has the best pizza I've ever eaten.
from Clinton, Mississippi
Submitted on 17-06-2016
We booked this hotel because it was the best rate we could find in the KC area on a Friday night. However, the best was yet to come. I was immediately recognized as a Spire-level member and upgraded to a spacious suite (the room was so nice that we cancelled our plans for the evening so we could enjoy the room). From the moment I checked in, guest services was great. Johnnie was a stand out on the staff. He made every effort to make us feel welcome and comfortable, including helping us with our... Read more
from Atlanta, Georgia
Submitted on 19-06-2016
This hotel needs more Johnnies!!! Johnnie was approachable and wanted to know his guest who were staying at the hotel (went above and beyond). He was unlike ALL the other front desk representatives and did not have his nose in a computer (especially as a guest is walking up to the desk). When you approach the front desk, you should not feel like you are bothering the representative. Please ask Johnnie to give some training to other front desk representatives (hmmm- representing "Holiday Inn" ... Read more
from Cherokee, Kansas
Submitted on 27-06-2016
Everybody is always very nice and got up graded without asking. Anything you need they always go above and beyond to get what you need. I've stayed here numerous times and I haven't had a bad experience. Johnnie at the front desk has always been very helpful.
from Saint Louis, Missouri
Submitted on 29-06-2016
Johnnie at the front desk was friendly and knowledgeable. He was well dressed and very professional. The room was very nice , modern and clean. The pool looks fantastic and was very inviting especially being partially covered. I had a great stay and would return to this hotel while traveling.
from Lenexa, Kansas
Submitted on 05-07-2016
We had our family reunion over the Father's Day Weekend. Dionne and Johnnie were absolutely amazing. they helped us plan for almost a year and when the event came it went flawlessly. They went out of their way to ensure that our 60+ guests were comfortable and even helped with DJ and tour selection. Eduardo and Leticia made sure that all events started on time and that food and rooms were ready on time. The hotel itself was a good value but the staff made it an excellent overall experience. Dion... Read more
from
Submitted on 07-07-2016
Stayed here for a short business trip, and it was very comfy. Nice beds and the A/C worked, that's a solid 4 right there! Johnnie at the front desk was awesome! He was very attentive and took care of what I needed at the grocery corner in the lobby.
from Fort Dodge, IA
Submitted on 08-07-2016
The moment we walked in Hugh greeted me with a welcoming smile. Evelyn did an excellent job (as a trainee no less) in checking me in. Johnnie presented me with toiletries that I forgot to pack. BONUS: the hotel smells nice!
from Bedford, Texas
Submitted on 08-07-2016
Johnnie was very friendly and helpful. The room was clean and comfortable. We stayed using points, and enjoyed the split room suite. The location is close to a local mall, good places to eat, and gas stations.
from
Submitted on 09-07-2016
Room was nice - we had the suite with 2 queen beds and a sofa sleeper. Hotel layout was a little strange but room was clean and comfortable for our family of 5. Came with a soccer tournament and tournament travel agency made us have a 3 night reservation even though we only needed 2. Pool area was nice for the kids. Restaurant at the hotel was over priced.
from
Submitted on 10-07-2016
This was an ideal hotel for a stay for a large group or sports team and families. The staff was nice and so patient. I would imagine those who were not with a sports team may have been a little put off by the kids everywhere but I am certain this was a huge weekend for baseball and soccer (memorial weekend). The pool area was nice but there is no indoor pool area now. It's all open and outdoor, which our group loved! One complaint and it's pretty ridiculous that they ignored me....I requested a ... Read more
from
Submitted on 12-07-2016
Customer service is A1, Michelle who checked me in was a trainee but she acted like a seasoned pro, no wonder she's being trained by Johnnie who exemplifies professionalism to its core, always smiling and accommodating. The hotel room is always clean, looking forward to staying here again.
from
Submitted on 12-07-2016
Johnnie and Michelle at the counter were the absolute best. I arrived at the hotel and was told there was only one room left due to a ball game tournament not only at this hotel but in Overland Park. Then had to tell me that the room they were putting me in had a problem and had to cancel. Johnnie and Michelle began calling all around town trying to find me a room. As Michelle was on the phone and Johnnie was in hold he was at the same time give MapQuest directions to dinner for his ball team. A... Read more
from
Submitted on 12-07-2016
Johnnie at the front desk was very helpful and friendly! Also, the maintenance staff was fast and friendly when we noticed our sink was leaking. We stayed for a sports tournament and the hotel did a nice job of serving breakfast to all of the teams staying. Would stay here again!
from
Submitted on 13-07-2016
Johnnie at the front desk was the absolute best. We were there for a sports tournament. He made sure we had everything we needed, recommended excellent places to eat, and was great with the boys as well. The pool was nice as was the lobby area. Fitness Center was perfect with free weights and mats in addition to cardio machines. Staff was always helpful, though we had bee told my the travel booking company we could add nights but the hotel was full. It ended up working out, but some families... Read more
from Lake Zurich
Submitted on 13-07-2016
I checked in a little while ago. Extremely friendly front desk people. Welcoming and helpful. They are engaging unlike a lot of front desk workers. They seem to be having a good time and like what they do. Johnnie is very good at what he does. Good luck in your career.
from
Submitted on 14-07-2016
Johnnie rocks and the room was very clean! Leslie was hospitable. I will definitely come back. Best hotel in town. The only bad thing is that the restaurant closes at nine. Anthony and Gustavo the two bartenders were very friendly. Thank you guys
from Detroit, Michigan
Submitted on 15-07-2016
My check in experience with Johnnie was great. He had a great tie on! The hotel was fine. It was well situated and close to the places I needed to go. The bathroom was a little small but nothing is perfect.
from
Submitted on 15-07-2016
Clean and spacious room. Pool was nice. Wifi was a bit spotty, but nice that it's included. Great service from Johnnie at the front desk who made sure we got into the correct room for our reservation. Hope parking with easy access to the highway.
from
Submitted on 17-07-2016
The front desk crew was very nice and personable. The rooms are okay...not the best. The bathrooms were tiny. The wifi was spotty. It wasn't terrible but definitely wasn't a $160 room by a long shot. Skip the hotel restaurant altogether. We sat a table for 20 minutes without someone even acknowledging our presence. There are much better options elsewhere!
from
Submitted on 17-07-2016
Super easy and friendly check in. Johnnie was courteous and friendly. He even checked on us when we were at the restaurant as he walked by. I forgot my bag and as I was going back down to get it Michelle was bringing it up to me. Thanks you for making our long day not so long! Check out was not so easy. The morning clerk Roseanne could use some lessons from the evening staff. We were late to our interviews even after trying to check out an hour before them. We had to come back to the hotel to ge... Read more
from
Submitted on 20-07-2016
My son was injured and I had to cancel my booking it was 24 hours before the stay BUT I knew we had to pay for one night based on policy on my pre booking. BUT because it was a basketball tourney I had to pay for both nights. Totally willing to pay for one they said it was on a different page when booking. REALLY??? I had my pages willing to send them. No humanity just policy. Too many places to stay to put up with bad customer service. I called the manager and he had a staff call me back. He ... Read more
from Sedalia, Missouri
Submitted on 22-07-2016
Johnnie was awesome and very helpful! Super friendly and great to talk to. Highly recommended place to stay. Large room, two tvs, very clean, nice carpet, clean smelling! Please stay here if you are looking for an easy drive to downtown Kansas City.
from
Submitted on 24-07-2016
Johnnie did I great job. Best customer service ever. We checked in and he was very professional and well informed Hotel was very clean. Hotel is conveniently located right by interstate. (: Swimming pool clean, large enough and plenty of shade. Free coffee!!
from Harlan, Iowa
Submitted on 25-07-2016
We stayed for a total of 3 nights and 4 days. The entire hotel staff was wonderful. From helping with luggage, personal computer problems, directions, suggestions to attractions in the area, you name it. The hotel is clean and has everything on site needed for a comfortable and relaxing stay. The gentleman, Johnnie who checked us in upon our arrival was courteous and very knowledgeable. Would defiantly recommend this hotel to anyone.
from
Submitted on 26-07-2016
Johnnie at the front desk was fabulous A+!!! The whole softball team stayed here and everyone was treated very kindly and Johnnie was there to make sure any issues that may have come up were taken care of. The hotel was a bit dated in decor but extremely clean. I must also give a shout out to Sasha at the restaurant in the hotel he gave excellent A+ customer service as well. Overall the team and I were very pleased with our stay and will stay again next year when we come back for our softball t... Read more
from
Submitted on 01-08-2016
After months of planning with Dionne: The Cole Family Reunion was very successful. The food was great and Mr. Gonzales was very acommodating to our events. The pool was busy with families. There were two other family reunions occuring while we were staying there and everyone I spoke with was satisfied; so consider this place for your reunion.
from Purcell, Missouri
Submitted on 03-08-2016
We love Johnnie!!! He's great! Just like staying with family! He's eager to please, bright, informed, and extremely knowledgeable of IHG Priority benefits. He makes an effort to learn about the members and their families. The hands on approach that so many people have lost the practice of applying to their trade today.
from Manhattan, Kansas
Submitted on 05-08-2016
Emily was very friendly. Got there late but check in was smooth and quick. Hotel is a little older but very spacious rooms and clean. Lots of free parking. Not impressed with the restaurant and bar attached to hotel. Person working was not very friendly and seemed rushed and ready to go home.
from Wichita, Kansas
Submitted on 07-08-2016
This hotel is top of the line!! Nice outdoor pool, friendly staff, great location and close to several nice restaurants. Comfortable beds and nice size rooms. Definitely keeping this on the list as #1 if I have to travel back to that area. No complementary breakfast, however the Green Mill restaurant offered quick hot breakfast at a great price.
from
Submitted on 08-08-2016
As a platinum IHG I stay in alot of Holiday Inns. I arrived today a little after 530 about six people walked in at the same time. I thought well this is gonna take forever. It didnt the desk person Johnnie greeted everyone politely and got used check in quick. Hotel is nice the room is spacious and clean.
from
Submitted on 08-08-2016
Johnnie did a wonderful job in assisting me with check - in and had all the right answers that I needed. Great employee. Every time I stay at this location it is a good experience. Restaurant has great food and good service.
from Overland Park, Kansas
Submitted on 08-08-2016
Great bunch of employees on the front desk. Johnnie went out of his way to welcome me to my home away from home. Hotel has done a nice job with the room updates. Would highly recommend this hotel for your business travel or a weekend getaway.
from Houston, Texas
Submitted on 10-08-2016
great rooms well laid out with a nice desk/work space with plenty of room to spread stuff out and still see the TV. Bed was comfortable and the guy behind the desk (Johnnie) was quick helpful and courteous. Excellent employee. Attached Restaurant and bar are very convenient. Great place to stay
from
Submitted on 10-08-2016
Travel a lot for business and this is always my favorite hotel. Always sleep great here which is not the case for a lot of the hotels I stay at. The rooms are very comfortable and have a microwave and refridgerator. Johnnie at the front desk is one of those people who is always a pleasure to see. Always there to great you with a warm smile and goes above and beyond to make your stay extra enjoyable.
from PITTSBURG
Submitted on 11-08-2016
Have stayed there several times for conferences. Nothin to complain about. Clean. Lots of towels in the room. Easy access. Courteous staff (Johnnie & Cherelle). Adequate parking. Good breakfast. Comfortable rooms.
from
Submitted on 13-08-2016
Thank you Holiday Inn & Suites for your staff member (Artez) who served us during the 50th birthday celebration of my friend on this evening. He made our visit there a very special one because he served our table and party guest with such professionalism and courtesy. It's hard to come across this level of service anymore, so I just want to say thank you! Keep up the good work.
from West Des Moines, Iowa
Submitted on 14-08-2016
I stay here frequently when I do business in Kansas City. I always have consistently good service. Johnnie was especially helpful during my August 10th visit. He is a top notch professional! I will stay here again.
from Chesterfield, MO
Submitted on 15-08-2016
This property is conveniently located and easy to find. Johnnie at check in was very personable and helpful. Wifi leaves a lot to be desired, but overall hotel was clean and well maintained. Gym is well equipped.
from
Submitted on 15-08-2016
It is a wonderful hotel and very clean and quiet. Very great service and Johnnie was extremely helpful to us during our stay. They were very professional and know how to run a hotel. Everywhere you go in this hotel is clean and quiet. Would definitely recommend to anyone!
from
Submitted on 15-08-2016
Johnnie was so friendly and made us feel very welcome! The rooms are very spacious and clean. Very quite area. About 20 minutes from the Kansas Speedway and Legends shopping center. We would highly recommend this hotel if you are in the Lenexa area. We will be staying here again in the near future.
from Overland Park, Kansas
Submitted on 15-08-2016
Check in was fast and easy. Johnnie was a big help and friendly. The room is keeping me cool right now even though I am in sweats and tired from a delta flight and settling in is a breeze with these huge drawers and a microwave that works...imagine that...these microwaves actually work in the rooms. Keurig coffee makers are awesome too.
from Overland Park, Kansas
Submitted on 18-08-2016
Johnnie at the front desk made me feel very welcome. Overall a very good experience.Room was very clean, and I was able to relax comfortablly. I am an IHG Spire member, and I dont always experience hotels that make me feel as welcome as this one did.
from
Submitted on 03-09-2016
Johnnie at the front desk was well dressed, super polite, and willing to meet our needs. He helped us carry in our bags, and upgraded our room without even asking!! Johnnie is an asset to the team! The hotel is clean and we greatly enjoyed our stay!
from Omaha, Nebraska
Submitted on 03-09-2016
This is my second stay at this hotel. I've had a decent experience with both stays. On the current visit, I was promptly and pleasantly greeted by Johnnie and Elizabeth at the front desk. Both were very nicely dressed and professional. I had spoken to both of them prior to my arrival and they were equally helpful on the telephone. They treat guests like family. Their bosses and significant others should consider themselves very fortunate to have them.
from springfield,mo
Submitted on 04-09-2016
Very happy With my stay at this hotel. I work at a Hotel In Branson and I work the front desk and our housekeeping is the best as far as I am concerned, so It takes a lot to impress me , I was warmly greeted by Elizabeth and Johnnie and they were very friendly. Great smile , good suggestions on eating, and great humor. . My trip was solely to come to Ikea. Ikea is like a 10 minute drive. I spent 2 days at Ikea and this location was great in distance from Ikea. My room was CLEAN! I looked and was... Read more
from Des Moines, IA
Submitted on 06-09-2016
You could tell this hotel was older but had been remodeled. Just some things that give it away although I don't necessarily mean to cast a negative light on it. Overall pretty nice... The price was reasonable compared to others in the area. It was easy to get to being right off the interstate. The bed was pretty comfortable. Air worked great. Front desk staff was very nice. Bathrooms are a little small but it is what it is. Big screen tv, clean, quiet - overall a good stay. There's nothing withi... Read more
from St. Marys, Georgia
Submitted on 06-09-2016
For the past few weeks, i have spent each week in the lenexa/overland park area, traveling home (GA) on the weekends. For all but one of my trips, I have stayed at the Holiday Inn on Reeder St. The staff there, from the front desk to housekeeping to maintenance to the in house bar, are all phenomenal. Johnnie at the front desk always has a smile on his face and makes you feel welcome. The one time I did not stay here, I decided to try the crowne plaza nearby. While it is a nice hotel, I jus... Read more
from Crescent, Oklahoma
Submitted on 12-09-2016
This hotel isn't new but has been updated. It's a convenient location because it's so close to I35. My suite was clean and very comfortable. I stayed solo but believe it would great for families too. Kansas City is a fun city to visit and I'd consider staying here again
from Overland Park, Kansas
Submitted on 12-09-2016
We have enjoyed several stays at this Holiday Inn. The staff is always friendly and efficient and the rooms are clean, comfortable and modern. Our stays are neither business nor pleasure but rather medically related for treatment at a nearby clinic. Getting to stay here and being taken care of by exceptional staff, such as Johnnie at the front desk, gives us something to look forward to on our trips.
from Lawrence, Kansas
Submitted on 13-09-2016
I've used this hotel for several large functions, from 100-400 people in their grand ballroom. I can't say enough good things about Dale Fountain, sales & catering department. He is easy to work with and has a flair for how to design stage, room layout, and menu for groups. Kudo's as well to Eduardo Gonzalez, banquet manager for meeting every need on site. Nancy was also extremely helpful with our most recent event. And BTW recent decor upgrades make this property a classy environment.
from
Submitted on 13-09-2016
Just a quick shout out for Johnnie at the front desk. Very efficient and friendly. Made our check in process painless! Rooms are clean and comfortable with everything needed when preparing for business meetings. This is my 2nd stay at this hotel and will definitely be back.
from Lowell, Arkansas
Submitted on 14-09-2016
The front desk service is excellent - Thanks Johnnie! The rooms were clean, the pool looked very well maintained, and the care of the property is apparent. The staff is doing a great job delivering an experience well above the industry standard. Keep it up!
from
Submitted on 14-09-2016
We arrived late and the check in process by a very enthusiastic staff member by the name of Johnnie was quick, friendly and informative. He gave us room, restaurant and bar information, got us checked in quickly and made us feel very welcome.
from Jamestown, New York
Submitted on 19-09-2016
I've stayed at this Holiday Inn before, and had no hesitations about booking here again. Johnnie at the front desk was just as pleasant and welcoming as the last time I stayed, and the interaction led to me having a smile on my face all the way back to my room. The room was nice and clean, fixtures weren't beaten up and everything looked well maintained. Outlets are easily accessible above the nightstand, and not occupied by other devices.
from Manhattan, United States
Submitted on 19-09-2016
Johnnie greeted me with the best smile ever. Upbeat guy. Quick and efficient. Great service. The room was clean updated. Easy access. Great restaurant attached. The area is quiet and good for a stroll around the block. Close to shopping too.
from Fairfield, Iowa
Submitted on 20-09-2016
Comfortable, quiet, convenient, clean. Johnnie was the perfect associate to make check-in a breeze. The layout of the room was good. Bathroom was adequate. Plenty of coffee cups, and the fridge was actually cold and worked well.
from
Submitted on 20-09-2016
After a really trying travel day - Johnny was a much needed smile and quick to check us in! Gustav took care of our beverage and dinner needs as well. Would stay here again in a heartbeat! The food at the Green mill was very good. I would highly recommend!
from
Submitted on 21-09-2016
Johnnie at the front desk when I checked in was very helpful & pleasing to talk to. I was in town for a Culinary school which I will be doing for the next 9 weeks & plan on staying here each time. It is close to the school & easy access from I35 which is the hwy I come in on. The room was clean & comfortable. Enjoyed my stay!
from Columbia, Missouri
Submitted on 26-09-2016
Johnnie was polite friendly and made sure my stay was everything it was supposed to be. The rest of The staff working the desk are equally friendly and accommodating. Definitely made a big difference and I will be back.
from Portsmouth, New Hampshire
Submitted on 26-09-2016
The front desk service is excellent. Johnnie was great and did the check in process painless and enjoyable! The hotel is conveniently located for my business meetings in Kansas and Missouri, the rooms were very clean, the pool looked very well maintained, the care of the property is apparent, and the food at the restaurant was very good. The staff is doing a great job delivering an experience well above the industry standard. I will definitely stay at this hotel again on my next business trip to... Read more
from
Submitted on 27-09-2016
Thank you johnnie for an easy check in! I was recognized as a spire elite member upon check in and am very pleased with the hotel. Clean and well light. Although parking was so,ewhat limited. I have no complaints.
from West Des Moines, Iowa
Submitted on 28-09-2016
I travel a lot and have met all kinds of front desk clerks over the years. I will say that Johnnie had to be one of the best ever. Helpful, courteous, and had a genuine smile during the entire check in process. Whatever you are paying him is not enough. Keep up the great work Johnnie. Your passion is noticed and appreciated.
from
Submitted on 29-09-2016
While the Internet was extremely spotty and we spent hours on the phone with an outside service, the staff was AMAZING! We received an upgrade to a suite as a solution. Johnnie made us feel valued and we felt our concerns were heard. What could have been a disturbance in our internet-based businesses, was finally resolved to our satisfaction. We would recommend this hotel to others on the staff alone...the Internet for the entire facility needs a complete overhaul as the technical support of... Read more
from Boston
Submitted on 30-09-2016
This should be a 1.5 or 2 star hotel -- definitely not a 3. Missing tile throughout the bathroom. Toilet seat was chipped down so you could see the wood. Cheap counters were chipped. Bed was uncomfortable -- felt like two beds pressed together so I could only sleep on half of it. I would have rated this a one star hotel minus Johnnie who was excellent at check in. Woken up in the middle of the night with a loud train honking its horn.
from
Submitted on 03-10-2016
Upon my arrival, I was greeted with a smile by Johnnie who provided my check-in service at the front counter. He was very pleasant and knowledgeable of The Holiday Inn's products and services. He was very energetic, lively, and gave me great customer service from start-to-finish. My room was amazingly clean and I had a nice view of the pool. I was having a horrible day until I met Johnnie and I'm thankful for his superior service and upbeat attitude.
from Wilmington, North Carolina
Submitted on 04-10-2016
I arrived late at night exhausted and starving. Johnnie met me with a smile and soon had me smiling and laughing with him. He made sure I was checked in and had all of the information I would need to make my stay pleasant. What a wonderful way to start my trip!
from branson, mo
Submitted on 05-10-2016
Greeted w a smile after a long day. Has restaurant attached but did not go there. Room was clean and everything workable on the unit and in a great state of repair. Got a great rate on it thru hotwire. Will be back.
from
Submitted on 05-10-2016
Hotel check-in process was easy and virtually seamless, thanks to Johnnie. Stay and accommodations were acceptable as well. The location of the hotel is also beneficial as it is right off the interstate - 35.
from Matthews, North Carolina
Submitted on 11-10-2016
Rooms are ok. bathroom and plumbing need to be updated. Always a nice greeting by Johnnie at check in. Also Tony in the bar is good, drinks good, food is average. Location convenient to business in Overland Park.
from Purdy, Missouri, United States
Submitted on 11-10-2016
I visit this hotel at least once a month for business and they continue to invest and improve the property. The restaurant is convenient and consistent and the night staff is exceptionallly friendly and helpful. Johnnie is always in a great mood and works hard to make sure your stay is uneventful. It's home away from home I am there so often and I'm pleased they continue to renovate and keep up the property.
from Dodge City, Kansas
Submitted on 12-10-2016
The hotel is okay. The elevators and the hall ways seem a bit tight for a conference. I had a couple of minor issues while trying to chek-in, but Johnnie, the front desk clerk assisted me in addressing them. Very good attitude and customer oriented.
from Oklahoma City
Submitted on 12-10-2016
Johnny checked us in and was friendly and fast. The stay went down hill from here. In the room information folder it stated kids eat free with adult meal. We went to breakfast at he hotel the next morning. After ordering the waitress asked if we were staying at the hotel. She told us to go to front desk to get coupon for kids eat free. When I went to the front desk an woman was standing there. I asked about the kids meal coupon. She looked me up in computer and said No you are staying on poi... Read more
from Lenoir, North Carolina
Submitted on 13-10-2016
The room was nice and the hotel was close to our job site. The staff - especially Eric - was helpful with finding local restaurants and recommending them. The room was very clean. The hot tub was very relaxing. Their morning coffee hit the spot!
from Olathe, Kansas
Submitted on 18-10-2016
I was greeted by Johnnie at check in and was asked if anything else they could do for me. Start of a great stay. Everything thing looked to be updated and new. The room was clean and also updated. Im looking forward to a nice dinner in the restaurant. Looks like a great place to stay and will recommend it to others.
from McKinney, Texas
Submitted on 19-10-2016
Johnnie checked me in--very polite, very professional--good introduction to the hotel. Breakfast in Green Mile was good, service was excellent, and food came out quickly. Rooms are clean, staff is very friendly.
from Granville, Iowa
Submitted on 19-10-2016
Great location and service. Appreciated the service of Johnnie Gustavo at the front desk. They were also serving pizza in the lobby when we got there. Great job y the restaurant manager! Rooms were clean and comfortable.
from Lenexa, Kansas
Submitted on 19-10-2016
I always enjoy my business trips to KC when I stay at this hotel. Johnnie always makes sure we are well taken care of. He goes above and beyond to make sure everyone is happy and enjoying their stay @ the Holiday Inn Overland Park West. Johnnie is very friendly and energetic keeping everyone around him smiling. Thank you Johnnie & Holiday Inn for keeping our visits to KC pleasant!!!
from Saint Charles, Illinois
Submitted on 19-10-2016
Stayed here for three nights. Eric the night time manager was friendly and accommodated my request for a high floor. The rooms were spacious, clean and very fresh smelling ( I normally bring candles or room air freshener but they were not needed.) Beds were very comfortable The bathrooms are rather small but that did not change my high opinion of this hotel. The room's walls were solid with no noise being heard from your neighbors. The restaurant at the hotel was ok if you are in a quick pi... Read more
from
Submitted on 27-10-2016
Johnnie did a great job with the reservation and checking in. We had several rooms and made several changes to the reservation the night before check in, and the night of check in, which he handled quickly and professionally.
from Tulsa, Oklahoma
Submitted on 01-11-2016
Have stayed here before for business quite a few times. Had checked in earlier, room next door had connecting door, younger lady with toddler checked in shortly after I did. Child would not quit crying, not horrible but lots of noise. Went to front desk to see if I could be moved and Johnnie was very helpful and accommodating in fulfilling my request. Rooms are nice and great value for the price, convenient to highway, restaurants, mall, whatever you might need in the area.
from
Submitted on 01-11-2016
This hotel is an Typical Holiday Inn. The employee working the front desk is atypical. Johnnie is an outstanding person. After a long day at work when you are away from home it is nice to encounter someone who has an uplifting personality. He is helpful, kind and will go out of his way for you. I would recommend this place just for that service.
from Saint-Louis, Senegal
Submitted on 01-11-2016
Johnnie did a great job with the reservation and checking me in. Had a minor room issue which he handled quickly and professionally. The room is very nice and what I had in mind for my stay there. Thanks!
from
Submitted on 02-11-2016
After a long day of travel and setting up for a holiday event at the convention center, Johnnie was a breath of fresh air at the front desk! Friendly, helpful, personable, and completely professional. The bathroom is due for a little remodeling (the reason for 4 instead of 5 rating) but overall the room is great and I would definitely stay here again.
from Bentonville, Arkansas
Submitted on 05-11-2016
Enjoyed our stay. Room was large and clean. Good access to highways. Has a restaurant and bar. Relaxing atmosphere. Lobby has seating areas that give you some privacy. Easy drive to Arrowhead stadium (until you get near Arrowhead then your basically parked - not the hotel's fault). Would stay there again.
from
Submitted on 05-11-2016
I stayed a night last week on business in the area. Clean and standard Holiday Inn, but the highlight was the check-in with Johnnie. Prompt attention, great customer service, easy check-in and great upgrade. Thanks!
from Kansas City, Missouri
Submitted on 07-11-2016
I have been working with the Holiday Inn & Suites for 13 years as a meeting planner and have always had great service. Most recently we had an event staffed by Eduardo and Nancy. They were attentive, friendly and helpful as always. I have worked with Eduardo for 13 years and he is a jack of all trades!
from Raleigh, North Carolina
Submitted on 08-11-2016
Very nice hotel. Not my first time here, and will not be my last. Front desk (Johnnie) was super friendly. Great attitude, and awesome customer service. Very close to I-35 which is a straight shot to downtown. Rooms were nice. I stayed in the suite on the 5th floor. Nice views. This was a work trip, and I had to be at my job at 7:00am. Only bad thing was that breakfast starts at 6:30am. Not enough time for me to use the hotel's restaurant. As an IHG member this is one of my go to hotels when I ... Read more
from Cortez, Colorado
Submitted on 09-11-2016
Great stay. Clean rooms and fantastic breakfast. Jeremy at front desk check in was very professional and courteous. The room was well appointed, the sheets were impeccably clean. The bathroom was spotless. No smells at all. Very happy with the accommodations. Will stay there again in my next business trip.
from
Submitted on 09-11-2016
Johnnie at the front desk was super helpful! He checked me in, helped with with transportation for the next day, and even got me a spoon for the ice cream i bought at the snack bar. Great hotel for business travel!
from
Submitted on 11-11-2016
We stayed 2 nights and enjoyed our stay except for an unpleasant encounter with a maid. She was very unpleasant and rude to me in an already stressful situation. Otherwise the front desk staff were very helpful and the room was clean and comfortable. The restaurant had a great breakfast. I would stay here again and hopefully not need night time maid service.
from Grants Pass, Oregon
Submitted on 11-11-2016
The public areas - elevator, lobby, halls, are in need of touch up and painting. The room was OK (bed comfortable, chair and ottoman), but the fixtures in the bathroom were chipped and somewhat beaten up. OK for an overnight stay, but I thought overpriced, considering the condition of the hotel.
from Overland Park, Kansas
Submitted on 14-11-2016
Convenient to highway. checkin by Johnnie was a breeze .The room was huge with a living room and a bedroom. Plenty of parking near my room. and a free drink which I really needed. I come to this area a lot and I will come back.
from Broken Arrow, Oklahoma
Submitted on 14-11-2016
Check in was fast even at 9pm there was two delightful people at the counter to help me check in and find my room. (Johnnie and Dayla) Room was clean and fully stocked. The accommodations in and around the hotel where sufficient. Overall satisfied!
from
Submitted on 14-11-2016
Hotel looks great. Clean, spacious and friendly. Had a long day but was greeted warmly at the front desk. Had a great check-in experience by Johnnie @ the front desk. Looking forward to settling for this 4 day business trip.
from
Submitted on 16-11-2016
It is fairly basic, but that's not a bad thing sometimes. Front desk was courteous in check in/out. Can't speak of the Bar and grill. I didn't try it myself but was told it was way over priced. Overall a pleasant stay for a short business trip
from
Submitted on 16-11-2016
Quick and Easy check-in, Johnnie was helpful and speedy, service with a smile! I stay at this conveniently located hotel a alot and always find a clean room and courteous staff. Keep up the good work!
from Chicago, Illinois
Submitted on 17-11-2016
Last minute trip, booked here as all other KC-area hotels (downtown and near the Plaza) were full. I highly recommend this location, super-clean room, and easy access to highways. Johnnie at the front desk was very friendly and provided a quick check-in. Breakfast at the attached restaurant was good, with a friendly waitress.
from
Submitted on 21-11-2016
I stayed at this establishment for 3 nights for business. The staff was very pleasant (Johnnie at the front desk). The rooms were clean and the beds were comfortable. They also has a nice work area in the rooms with a good chair and desk. Unfortunately, the internet access here was absolutely terrible. Most times, I could barely get connected, and the times I did the speed was awful. This was tried on a macbook and my phone. Suffice to say it was completely unusable and I had to resort to 4G cel... Read more
from
Submitted on 23-11-2016
We enjoyed our visit here along with the most helpful Johnnie!! He offered us upgrades and plenty of things to do in the area. This hotel is perfectly nested between a plethora of places to shop and dine!
from
Submitted on 23-11-2016
Our check-in by Johnnie was professional and very welcoming. The room was clean and beautiful. The price was within our budget. The only down side was no complimentary breakfast as we expected. They did have an in-house restaurant. Overall a very nice stay.
from
Submitted on 23-11-2016
The room is very nice and clean when I walked into the room. There is no cigarette burns in the room. The couch and bed are very comfortable. The lights are working and the plugs are working. The room makes me want to come back to this hotel.
from
Submitted on 23-11-2016
The on-site restaurant food was excellent. I had the seafood linguine. They were not skimpy with the seafood and it was verry filling. Also, Johnnie, the gentleman at the front desk was polite and very professional. He always greeted me and my family with a smile. This is my second time staying at this hotel and both times has been a pleasurable experience. Tau F
from Overland Park, Kansas
Submitted on 23-11-2016
Johnnie at the front desk has customer service down to an art. :) He greeted us with a smile, check-in was a breeze and he was very informative about the hotel amenities and where to park. Suite is clean, updated and comfortable. Looking forward to the stay.
from
Submitted on 25-11-2016
As I arrived the welcome was very friendly. Especially Johnny is a very friendly and helpful guy as well all the staff of the hotel. Thank you for everything. The Breakfast was not in an international way how I know it from other hotels. It was a kind of american breakfast. The Internet was a little bit too slow, sometimes it doesn't work. The hotel is neat and tidy. It's a good hotel to spend some time in this area.
from
Submitted on 27-11-2016
From the moment we walked into this hotel we had a great experience. Our help was Johnnie. He was amazing. He made sure we had everything we needed. Johnnie had my wife and I laughing. We talked about him being in school to become a pediatrician. The rest of the stay was peaceful and relaxing. I thoroughly enjoyed my stay!!!
from Warrensburg, Missouri
Submitted on 29-11-2016
My company was opening a new location and I stayed here off and on for a month. It was comfortable, clean, the staff were great and always asked if I needed anything. After a long day, it was good to have an on site restaurant with good food and a bar. They bartender made a killer martini.
from Hallettsville, Texas
Submitted on 30-11-2016
Great restaurant on site at reasonable price with friendly helpful wait staff. Anthony was great. Johnnie was very helpful at front desk. The room has coffee maker with good Keuring coffee. Large screen TV has good selection of channels. Ice maker convenient. Workout area and pool are available although I didn't use them.
from
Submitted on 30-11-2016
Thanks for the hospitality Johnnie! Always great! Close to highway, restaurants and shopping. Stay here everytime in k.c. Green Mill restaurant has great pizza and pasta dishes as well as a good beer selection. Highly recommend this hotel
from
Submitted on 30-11-2016
I was on the road several days with my last stop before home at this Hotel. I'm a platinum plus member and Johnnie upgraded me from corporate to a full suite. An awesome end to a long road trip. Room is awesome, bed was comfortable, and the Holiday Inn pillows are always amazing.
from
Submitted on 01-12-2016
Came in without a reservation but was graciously welcomed by Dayla who was very accommodating with a few special requests. Facilities were top notch, room was exceptionally nice and a blessing to have quality food on premises. Will definitely stay here again when in Kansas City.
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